Skip Navigation LinksALVAO 11.1ALVAO Service DeskSystem implementation in the organizationSystem architecture Skip Navigation Links.

System Architecture

1. Database - all data is stored in a common database. Azure SQL Database or MS SQL Server is used as the database system.
2. ALVAO WebApp (WA, WebApp) - is a web-based interface through which applicants, operators and solvers can interact with the system. The WebApp is implemented on the MS IIS/ASP.NET platform. Users can use any web client to access the WebApp, e.g. Microsoft Edge, Internet Explorer, Mozilla Firefox, Opera, etc. Similarly, users can use any e-mail client to receive information messages. It is also used for system administration.
3. ALVAO Service - a server component that provides automatic retrieval of requests and follow-up e-mail communication to the ALVAO Service Desk system. Messages are retrieved using IMAP or EWS (Exchange WebService) protocol. The system uses any SMTP Server to automatically send e-mail messages to both applicants and solvers. It also includes a utility for retrieving users from Active Directory.
4. Custom Apps WebService - a service used by the ALVAO Service Desk Custom Apps module.
5. REST API Service - REST API interface used by ALVAO for Outlook, ALVAO for Teams, and other applications. It can be also used by custom applications, see ALVAO Service Desk Enterprise API.

 

Did not find what you were looking for? Ask our technical support team.