In the event that a requester sends an email message to your personal mailbox that contains additional information to an existing request, you can use the ALVAO for Outlook - Save to Request Log command to save the message to the request log in Alvao directly from Outlook.

Note:

If the sent message does not have a subject, the placeholder text "(no title)" is used for the request title or "(no subject)" for the request's body message. Quotation marks in placeholder texts are not part of strings.

Did not find what you were looking for? Ask our technical support team.