Requests
Request in ALVAO Service Desk is a generic term representing an accompanying record (process entity) in any process, e.g.:
- request
- for technical equipment
- for an employee benefit
- for leave
- etc.
- incident - e.g. printer malfunction, broken hallway light, etc.
- project
- task
- improvement proposal
- change request
- problem
- etc.
Requests can be found in the application on the Requests page, which contains a requests table.
Each request is categorized into just one service, which, among other things, determines the process for resolving the request, see process.
Did not find what you were looking for? Ask our technical support team.