Skip Navigation LinksALVAO 11.1ALVAO Service DeskRequestsDocumentation of communications and solutionsStatus change Skip Navigation Links.

Status change

After completing a task within a request status, the solver moves the request further within the defined workflow using Requesty - Go to status or Edit - Request status. You cannot change the status of a request while approval is in progress.

When changing the status, the user is prompted to fill in the required items for that status. The mandatory items and solving process can be set on the Processes page.

You can also easily change the status of a request in the Request - Solution Progress tab by clicking on the appropriate "thermometer" cell near the left edge of the tab.


Did not find what you were looking for? Ask our technical support team.