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SLA assignment

The form is used to allocate SLA for selected services to users. Users with an SLA assigned to a service have the requester role in that service.

  • SLA - select the SLA that you want to allow the user (group) to use in the selected services.
  • Select services... - check the services you want to assign the SLA to.
  • Default SLA - check this option to make the SLA the default for the users (groups) and the selected services.

 

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