Reopen

Use this form to reopen selected resolved or closed requests for resolution. The content of the form varies depending on whether you are the requester of the request or a member of the service resolution team.

Options:

Reason - Write a message to the request handler explaining why you are reopening the request. This field is only displayed to requesters of the request.
Message for requester - write a message for requester that will be sent in an email notification. This field is only displayed to members of the project team.
Attachments - list the attachments of the message to the investigator (Reason field) or applicant
- Add Attachment - select the file to add as an attachment.
Cost Report - if applicable, list the work time spent on the request.
Do not send notifications to the requester - turn on if you do not want to notify the requester when the request is reopened. This field is only displayed to members of the resolution team.

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