Transit to status

Use this form to move the selected request to a specific status in the solving process. The specific content of the form depends on the system settings and some fields may not be displayed in certain situations.

Options:

• Comment for requesters - write a message for requester that will be sent to them in an email notification of a change in the status of the request.
  Note:

  This field is only displayed if a status change notification is to be sent to the requester during the status transition and the Requester Status Change Notification Template has a variable [$CommentForRequester$] representing a comment to the requester.
• Attachments - a list of attachments for the comment for the requester
  • Add attachment - select the file to attach as an attachment.
• Preview of notifications to requester about the change of status - preview the resulting notification that the applicant will receive.
  
  
• Comments for approvers - write a message for approver, which will be sent to the approver, among other things, in the email notification. In the case of a multi-step approval scheme, this comment is sent to the current approvers at the beginning of each step. This field is only displayed on the form if the transition to a new status automatically triggers the approval of the request.
  Note:

  This block of form only appears if the Approval message template has variable [$CommentForApprover$] representing the comment for the approver.
   
• Attachments - a list of attachments for the approver comment
  • Add attachment - select the file to attach as an attachment.
• Preview of the message for approvers - preview the resulting notification to the approvers.

 
• Mandatory Items - the following are the items in the request that are required for the status that the request transitions to. Mandatory items that already have a value are also displayed on the form for checking and possibly changing values.
• Cost Report - if applicable, show the work time spent resolving the request.

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