Application templates

Application templates are ready-made applications that you can use immediately (see Application installation below), or you can customize them and create your own apps with specific functionality.

Template	Description	Prerequisites
ObjectIntune.xml	To the Object page, adds the MS Intune command that opens the MS Intune page representing the selected object based on the Intune device id property. The template contains the following types of program extensions: IEntityCommand	AM
ObjectManufacturerSupport.xml	To the Object page, adds the Manufacturer support command that opens the manufacturer’s web page representing the selected object based on the object properties Manufacturer, and Serial number (or BIOS serial number). Works only for manufacturers Dell and Lenovo. The template contains the following types of program extensions: IEntityCommand	AM
ObjectChatWithUser.xml	To the Object page, adds the Chat with user command that starts a Microsoft Teams chat with the user who is responsible for the object or has been entrusted with its use. The template contains the following types of program extensions: IEntityCommand	AM
TicketCreateTaskInToDo.xml	To the Request page, adds the Create task command that creates a new task in MS To Do. To view the command, the user must be a member of the of the solution team of the service and be imported from AAD. The Microsoft Graph Tasks.ReadWrite permission must be enabled to create a task. The template contains the following types of program extensions: IEntityCommand	SD
TicketCreateOutlookMeeting.xml	To the Request page, adds the Create meeting command that creates a new task in MS Outlook calendar. To view the command, the user must be a member of the of the solution team of the service. The template contains the following types of program extensions: IEntityCommand	SD
TicketCostsCalculation.xml	The command will sum the values from the SW Costs and HW Costs custom fields for the request. To execute the example, it requires adding custom fields costSW, costHW and costTotal of type int to the tHdTicketCust table. Then with StateId and with ServiceId specify, where the request should be displayed. The template contains the following types of program extensions: IEntityCommand	SD
TicketOpenAttachments.xml	To the Request page, adds the Open attachments command for opening an attachment link saved in Attachments custom field of the request. To execute the example, it requires adding custom field named Attachments of type nvarchar to the tHdTicketCust table and naming the column in the same way. The template contains the following types of program extensions: IEntityCommand	SD
MultilingualCommand.xml	Example of a multilingual application. The template contains the following types of program extensions: IEntityCommand	SD
ReportProblem.xml	Adds Report problem command in the main menu. Using the command, the requester can report a problem via the Service Catalog. The template contains the following types of program extensions: IGeneralCommand	SD
ApproveByGroupMember.xml	When approval of a request gets started, this application automatically adds a member of a particular user group to the Approving tab of the request. The group member is chosen by the value of the Office field which must be equal to the value of the Office field of the request’s requester. To run the example, a custom field ApprovalGroupName of type nvarchar is assumed to be added to the TicketStateCust table. The template contains the following types of program extensions: ITicketAutoAction	SD
AssignToTester.xml	This app automatically assigns a request to a solver from the Testers group if the request is in the Program Modifications service and in a state with ID 1. To run the example, a custom field solvedInVersion of type nvarchar is assumed to be added to the tHdTicketCust table. The template contains the following types of program extensions: ITicketAutoAction	SD
CreateAnalysis.xml	When a new request is created in the Program modifications service, a linked request is also created in the Program modifications/Designs and analyses service to create a design for the created request. To run the example, a custom field createAnalysis of type bool is assumed to be added to the tHdTicketCust table. The template contains the following types of program extensions: ITicketAutoAction	SD
SendMailsAboutNewEvent.xml	When an event is created in a request in the Program Modifications service this event is forwarded by email to each service manager, unless they are the author or recipient of the event (or their account is disabled). The template contains the following types of program extensions: IActAutoAction	SD
DeclineMessageSendCustomNotification.xml	Modifies the notification about a message rejection if the sender does not have any SLA. The template contains the following types of program extensions: IMailMessageAutoAction	SD
AssignToSolverByEmail.xml	When a message is retrieved, the message text for an existing request is examined for a command to pass to the solver ASSIGNTO: solver name. If the command is found and the solver is found by name, the request is automatically assigned to the solver and the message is not logged in the request log. Otherwise, the message is processed in the standard way. The template contains the following types of program extensions: IMailMessageAutoAction	SD
OrderAfterApproval.xml	When a request is approved in Purchase service by all approvers, the request goes into the Order state. The template contains the following types of program extensions: ITicketApprovalAutoAction	SD
ObjectKnowledgeBase.xml	To the Object page, adds the Knowledge base tab displaying knowledge base articles that contain the manufacturer and model of the object. The template contains the following types of program extensions: IEntityTab	AM
TicketKnowledgeBase.xml	To the Request page, adds the Knowledge base tab displaying a list of the relevant knowledge base articles (assigned to the request service) to the members of the solution team of the service. The template contains the following types of program extensions: IEntityTab	SD
TicketShowRequesterAddress.xml	If the selected request is in the defined service and status, the Request page will display the Show requester's address tab with the requester's address (by organization) in the map. The example works with classes whose libraries are not part of the default CodeExtension_Template.cs file. These are the WebClientWebClient, XmlDocument and StringBuilder classes. For the correct functionality of the example, the following libraries were added to the beginning of the file: System.Net, System.Xml, System.Text. The template contains the following types of program extensions: IEntityTab	SD
TicketAutoClose.xml	This app automatically closes a resolved request after the deadline for the requester to reopen the request has passed. The template contains the following types of program extensions: IPeriodicAction	SD
AutoCloseInactiveTickets.xml	The resolved requests are checked to see if they have passed the time limit for the requester to reopen the request (days) and have the automatic transition to the Closed status turned off. If these requests are not closed within 14 days, they are closed automatically. The template contains the following types of program extensions: IPeriodicAction	SD
UpdateSuperiorGroup.xml	This app automatically fills a particular user group with all superiors of users from a particular organization. The user group can then be used for instance in a definition of a custom field of the type User. The template contains the following types of program extensions: IPeriodicAction	SD
CheckObjectMandatoryProperties.xml	Objects that do not have all mandatory properties filled in cannot be moved from a warehouse to another location in the object tree. The template contains the following types of program extensions: IObjectMoveAutoAction	AM
SetComputerDetectionProfile.xml	When you move a computer out of a Warehouse, the detection profile named Standard is automatically assigned to the computer. The template contains the following types of program extensions: IObjectMoveAutoAction	AM
CheckPhoneNumberFormat.xml	This app checks the format of the new Phone number object property value. The template contains the following types of program extensions: IObjectPropertyAutoAction	AM
CopyNewPropertyValueToAnotherProperty.xml	This app writes the new value of the Phone number property to the Phone property of the same object if it is empty. The template contains the following types of program extensions: IObjectPropertyAutoAction	AM

Application installation

Download the file with the selected template to your computer.
In WebApp - Administration - Applications Use the Import command to import the downloaded file.
Use Edit - Scripts Edit the Settings script according to the instructions therein so that the application settings match your Alvao settings. Save your changes using the Compile and Save command.
Finally, in WebApp - Administration - Applications Use the Allow command to allow the application to run.

Note:

Full backward compatibility of scripts is not guaranteed. It is possible that when upgrading Alvao to the next version, application scripts may need to be updated with templates for the current version of Alvao.

Did not find what you were looking for? Ask our technical support team.