Table	Scheme	Description
ActMark	dbo	Marking the record in the ticket log.
ActOperation	dbo	Kind of process in the ticket log
AdTrustedDomain	dbo	List of trustworthy domains.
App	Apps	Application.
AppOperation	Perf	Measured operations in applications
AppOperationRecord	Perf	Operation responses in applications
AppOperationRecordData	Perf	Additional operation data in applications
ArticleHdSection	dbo	Assigning articles from the knowledge base to services.
AssetCheckReason	dbo	Reasons for not finding an asset during web asset check.
AssetCheckReasonLoc	dbo	Cache of processed localizations.
AssetDetectionUpload	dbo	Information on files received from autonomous Agents.
AzureAdTenant	dbo	The table of Azure Active Directory tenants from which users are imported.
ColumnValueLoc	dbo	Cache of value list item localizations.
ConnectionToken	dbo	Valid safety token table.
CustomThemeProperty	dbo	Property of the custom theme.
DataPack	dbo	Data packages inserted by database updates
DataQuery	dbo	Data query defined by an SQL query
DataQueryPermission	dbo	Permission to run a Data query.
DetectEventLog	dbo	Detected events from the Event log of computers
DetectMethod	dbo	Detection method (e.g. without Agent, autonomous Agent, ...)
DetectProfile	dbo	Detection profiles
DetRegUninstall	dbo	Detected registry entries. The table contains records which may differ in various computers.
DocumentFolder	dbo	Document folder
DocumentFolderRight	dbo	Permissions of users and groups for documents stored in a certain document folder
EmailSignatureHdSection	dbo	Assigning signatures to services.
FormScriptExtension	dbo	Definition of custom JavaScript for forms.
HdSectionEwsTokens	dbo	Tokens for logging in to MS Exchange.
HdSectionLoc	dbo	Cache of service localizations.
HdSectionManager	dbo	Effective service managers.
HdSectionMessageTag	dbo	Unique service prefix and suffix pair.
HdSectionNodeClass	dbo	Object types assigned to services.
HdSectionNodeClassMyAssets	dbo	Property entrusted to me - services which should be displayed in the service offer on the pages of objects of a certain type.
HdSectionOperator	dbo	Effective main service solvers.
HdSectionReader	dbo	Effective readers in services.
HdSectionRightsLog	dbo	Logging of changes in user permissions to services. The meaning of values in permission columns: 1=enable 0=refuse NULL=not set
HdSectionSolver	dbo	Effective service solvers.
HdSectionSolverGroup	dbo	Effective solvers from solver groups of services.
IdSeqType	dbo	Numeric sequence types.
IntegratedAuthIpRange	dbo	IP address range for Integrated Windows Authentication.
InventoryDocument	dbo	Stocktaking - documents.
KindDataType	dbo	Property data types in AM.
KindRight	dbo	Security for properties.
LibraryIcon	dbo	Service icon library.
LicDowngrade	dbo	License - downgrade.
LicHistCust	dbo	License custom fields values.
LicHistDocument	dbo	License - links to documents and media.
LicHistItemAssign	dbo	Assigning/removing/moving license to/from/between computers.
LicHistLog	dbo	Change record for a license or a license item.
LicHistLogKind	dbo	Kind of change of a license or a license item.
LicHistMedia	dbo	License - links to documents and media.
LicHistRelation	dbo	A table containing links between licenses in AM Console
LicHistRelationType	dbo	Types of links between licenses in the AM
LicHistRelationTypeBehavior	dbo	Types of links between licenses in the AM from the viewpoint of system/custom links.
LicKind	dbo	"CAL/Licensing" list, i.e. per device, per user, etc.
LicProductCoverage	dbo	Which of all products have license coverage.
LicRight	dbo	Permissions of persons and groups to software licenses of organizations.
LicType	dbo	License types.
LogLevel	dbo	Enumeration of log levels
MailMessage	dbo	Outgoing email queue.
MediaLend	dbo	Information on items lent and returned in the media library.
News	dbo	News.
NewsHdSection	dbo	Services for which the individual news are intended.
NewsRead	dbo	Records of reading the news. In multi-tenant operation, records of reading news displayed to other tenants are saved in the provider's database.
NewTicketFormColumn	dbo	Column order on a New Ticket Form
NewTicketFormSection	dbo
NewTicketFormTextBlock	dbo
NodeDocument	dbo	Objects in the tree - links to documents.
NodeHealthStatus	dbo	Object health status
NodeHealthStatusLoc	dbo	Cache of language localizations of object health statuses, see NodeHealthStatus.
NodeRelation	dbo	Table with links between objects in AM Console
NodeRelationType	dbo	Types of links between objects in the AM.
NodeRelationTypeBehavior	dbo	Types of links between objects in the AM from the viewpoint of system/custom links.
NodeRightLog	dbo	Logging of changes in permissions of users in Asset Management.
OperatorServiceUsage	dbo	Services to which the given solver created tickets last using the New Ticket Form.
PeriodicAlert	dbo	Periodic alerts not defined by an SQL query. Sent by e-mail, periodically with the selected regularity.
PeriodicAlertPeriod	dbo	Send period of periodic alerts.
PersonBehavior	dbo	People types. Normal users =1, system users >1.
PersonEmailUsage	dbo	Use of an e-mail address for sending the message by a specific user.
PersonEventDisplay	dbo	Events viewed by a person.
PersonGridView	dbo	Cache for the number of unread tickets from the viewpoint of a specific user.
PersonManager	dbo	Pre-counted structure of managers and employees.
PersonPasswordHistory	dbo	Used people's passwords.
PersonTicketDisplay	dbo	A record from the history of the last viewed tickets of the requester.
PrintReportTemplate	dbo	Templates for print reports
ProductCust	dbo	Product License custom fields values.
ProductState	dbo	Status of the products
ProfileValue	dbo	View settings table
ReceivedMessage	dbo	Table for temporary storage of read messages for custom actions.
ReceivedMessageRule	dbo	Rules for incoming messages to service mailboxes.
RelatedTicketRule	dbo	The rules for automatic creation of linked tickets while transiting the source ticket to a certain status.
RelatedTicketRuleColumn	dbo	Copied items of the source ticket while creating linked tickets.
RelatedTicketRuleRequesterMode	dbo	Method of setting the requester while creating linked tickets, see RelatedTicketRule.
RequiredClassKind	dbo	The table contains properties that must be filled in for the given object types.
RoleBehavior	dbo	Types of system rolls, e.g. all users, administrators, ...
RoleMembershipLog	dbo	Logging of changes in membership in groups.
RoleMembershipLogMemberType	dbo	Kind of membership in the group.
RoleMembershipLogOperation	dbo	Executed operation which is logged.
SamAlert	dbo	SAM notifications sent.
SamAlertConfig	dbo	SAM configuration of notifications.
SamAlertRule	dbo	SAM notification rules.
SamType	dbo	SAM notification type - Audit: yes, no, via e-mail.
Scanner	dbo	Scanners importing data from other systems or physical devices into Alvao.
ScannerPropertyLockout	dbo	Locking of values of object properties (dbo.tblProperty) for editing by scanners (dbo.Scanner).
SccmConnection	dbo	Connection to MS SCCM
SccmConnectionKind	dbo	Type of connection to MS SCCM
Script	Apps	Application scripts.
SearchLog	dbo	Log of searched queries
SectionSequence	dbo
Server	dbo	Settings of server applications (Alvao Service, AM Collector).
SharedView	dbo	Table of shared views.
SharedViewRecipient	dbo	Table of users and groups which the view is shared with.
SlaAlertRuleReceiver	dbo	Notice for unresolved tickets - other recipients.
SlaLoc	dbo	Cache of SLA localizations.
SlaRightsLog	dbo	Logging of changes in SLA assignment The meaning of values in permission columns: 1=enable 0=refuse NULL=not set
SnmpDeviceTypeMap	dbo	Map for determining the type of object based on device descriptions in SNMP.
StringLoc	dbo	Cache of text string localizations.
Subscriber	dbo	A table containing information on the customer and on the ticket on which information is taken.
SwItemKind	dbo	Kinds of records in the views of software.
tAccount	dbo	Organization (in accordance with CRM, i.e. the company).
tAccountCust	dbo	Organization custom fields values.
tAct	dbo	The record in communication or ticket log.
tActKind	dbo	Record type tAct, e.g. "e-mail", "phone", "note", "process", …
tAddress	dbo	Address
tApprovalSchema	dbo	Approval schemes.
tApprovalSchemaItem	dbo	Approval scheme step.
tArticle	dbo	Article in Knowledge Base.
tBankHoliday	dbo	National holidays.
tBankHolidayLoaded	dbo	National holiday blocks included in the database. A block is a list of holidays belonging to one region and year.
tBankHolidayRegion	dbo	Local national holiday regions.
tblADMap	dbo	Mapping attributes from AD to AM properties. This configuration is used by ImportAD.
tblClass	dbo	ID of the objects types. Texts in tblDict.
tblCommandDef	dbo	Definitions of commands for the "Administrator's Tools" function.
tblCompany	dbo	Code list of organizations (software products library).
tblComputerIdClass	dbo	ID of the objects types based on which the computer is identified during the detection of HW and SW.
tblComputerLog	dbo	GTS NOVERA detections.
tblDetect	dbo	Information on HW and SW detections in the computers.
tblDetectAction	dbo	Scheduled evaluation of HW and SW by detection.
tblDetectKind	dbo	ID of the types of detection (HW, SW). Texts in tblDict.
tblDetectOpts	dbo	Detections setting.
tblDetectStatus	dbo	ID of the detections statuses. Texts in tblDict.
tblDetFile	dbo	Detected files on the computers (SW detection).
tblDict	dbo	Common table for the text code lists of the system tables values.
tblDocument	dbo	Documents.
tblDocumentKind	dbo	Kinds of documents. Texts in tblDict
tblFile	dbo	Detected files on the computer (SW detection).
tblFileImage	dbo	Recognition rules for files (software products library).
tblFileStringInfo	dbo	Information on detected files - texts.
tblFileVerInfo	dbo	Information on detected files - versions.
tblHistory	dbo	Log - history of objects in the tree - move, deletion, insertion, etc.
tblIcon	dbo	Icons.
tblIdSeq	dbo	Numeric sequences - definitions.
tblInstHist	dbo	Records on installation and uninstallation of products on the computers (manual as well as detected)
tblInstTrial	dbo	Special installation.
tblInventory	dbo	Stocktaking - list of stocktakings.
tblInventoryAsset	dbo	Stocktaking - assets in a specific stocktaking.
tblInventoryAssetPack	dbo	Stocktaking - list of reader's files.
tblInventoryAssetPackRel	dbo	Stocktaking - assignment of assets to readers.
tblKind	dbo	Definitions of the objects properties.
tblKindValue	dbo	Value lists for the properties of objects.
tblLang	dbo	ID of languages. Text in tblDict
tblLicHist	dbo	License - list of purchased software licenses.
tblLicHistItem	dbo	License - license items.
tblLicTrans	dbo	License - shared licenses.
tblLog	dbo	Log - changes in the properties values and information on the detection results.
tblMedia	dbo	Media.
tblMediaType	dbo	ID of the media types. Texts in tblDict.
tblNetScanRange	dbo	Network search setting.
tblNode	dbo	Objects in the tree.
tblNodeParent	dbo	Objects in the tree - tree.
tblNotice	dbo	Notes.
tblOsVersionInfo	dbo	Detection of SW - information on the operating system.
tblProduct	dbo	Products / software (software products library).
tblProductCategory	dbo	ID of the products categories (OS). Text in tblDict.
tblProductPack	dbo	Definition of software products packages (software products library).
tblProductType	dbo	ID of the products types (commercial, freeware, ...) (software products library).
tblProperty	dbo	Objects in the tree - properties.
tblPropertyMap	dbo	Mapping properties to system functions.
tblRegImage	dbo	Software products library - recognition rules for records from the register.
tblRegUninstall	dbo	Detected registry entries. The table contains records which may repeat in various computers.
tblRegValue	dbo	Detection - values of detected records from the register.
tblSetting	dbo	Mapping properties to system functions.
tblSwLibUpdate	dbo	Information on which computer is executing the software products library update.
tblSystemSetting	dbo	System settings.
tblUserNodeRight	dbo	Rights in the object tree to groups / users.
tblVersion	dbo	Software products library version.
tblWbemClassDesc	dbo	Code list of values for the detected HW properties.
tblWbemObject	dbo	HW detected in the computers.
tblWbemObjectProcess	dbo	Hardware "Blacklist".
tblWbemObjectRel	dbo	Links between the detected components of the computers.
tBuilding	dbo	Buildings, see item Request.Building.
tColumn	dbo	List of custom fields and certain system items.
tColumnValue	dbo	Value lists for custom fields.
tDay	dbo	Calendar of days
tDb	dbo	Database version, database language ID, activation keys for the entire ALVAO.
tDetectedClassKind	dbo	Detected properties of the computer components.
tDocument	dbo	Attachments (to documents, notes, events, e-mails, ...) concerning the entire ALVAO system.
tEmailSignature	dbo	Signatures for e-mail messages.
tEmailTemplate	dbo	Templates of custom notifications and alerts sent by the ALVAO SAM Assistant module.
TenantDiagnosticsLog	dbo	Tenant diagnostics log records
TenantSecurityChangeLog	dbo	Tenant security-change log records
TenantSigninLog	dbo	User sign in log records
tHdSection	dbo	ALVAO Service Desk product services.
tHdSectionCust	dbo	Services custom fields values.
tHdSectionPerson	dbo	Setting of notifications from the services to individual persons.
tHdSectionRights	dbo	Permissions individuals and groups have in services (Main solver, Solver, ...).
tHdTicket	dbo	Tickets.
tHdTicketAltMessageTag	dbo	Alternative ticket tags. Upon merging tickets, the final ticket uses tags from original tickets as alternative tags.
tHdTicketApproval	dbo	Ticket approval process instance - main record.
tHdTicketApprovalItem	dbo	Ticket approval step.
tHdTicketApprovalItemResult	dbo	List of approval step statuses.
tHdTicketCust	dbo	Ticket custom fields values.
TicketAlert	dbo	Cache for storing alerts.
TicketAlertSeverity	dbo	Alert severity.
TicketAlertSeverityLoc	dbo	Language localisation cache for alert severity, see TicketAlertSeverity.
TicketAlertType	dbo	SLA alert type
TicketAlertTypeLoc	dbo	Language localization cache of SLA alert type, see TicketAlertType
TicketChange	dbo	Ticket log record for changes to the ticket field value.
TicketNode	dbo	Objects associated to the ticket over the ticket "Objects" item.
TicketRelation	dbo	Links Between Tickets.
TicketRelationType	dbo	Types of links between tickets.
TicketRelationTypeBehavior	dbo	System types of links between tickets.
TicketRequestParticipant	dbo	Ticket participant for the ticket
TicketSequence	dbo	A table containing the next ticket number.
TicketState	dbo	Ticket statuses. Statuses are defined in the process (see dbo.TicketType).
TicketStateBehavior	dbo	System ticket statuses, see dbo.TicketState.
TicketStateCust	dbo	Ticket state custom fields values.
TicketStateLoc	dbo	Cache of the localizations of ticket states.
TicketStateRelation	dbo	Allowed transitions among ticket statuses, see dbo.TicketState.
TicketStateRequiredColumn	dbo	Required items for individual ticket statuses, see dbo.TicketState.
TicketTag	dbo	User tag of the ticket
TicketTagType	dbo	Ticket tag type
TicketTagTypeLoc	dbo	Cache of tag types localizations.
TicketTemplate	dbo	List of ticket templates
TicketTemplateColumnValue	dbo	column values on ticket template.
TicketTemplateNode	dbo	Objects linked to the ticket templates.
TicketType	dbo	Processes. Among others, the process defines possible ticket statuses, solving process, custom ticket items, etc.
TicketTypeBehavior	dbo	System processes.
TicketTypeColumn	dbo	Ticket items used by the process.
TicketTypeLoc	dbo	Cache of process localizations.
TicketTypeNodeHealthImpact	dbo	For the effect on object health requirements, see TicketType.TicketTypeNodeHealthImpactId.
tIdSeqClass	dbo	Numeric sequences - definitions for types of objects.
TimeZone	dbo	Time zone list.
TimeZoneBias	dbo	Time zone shifts compared to UTC for each year
tLocale	dbo	Language environments.
tLocalization	dbo	Language localization for selected database values. The following items are supported: tHdSection.sHdSectionShort, tHdSection.mHdSectionDesc.
tNodeProduct	dbo	Software profiles - exceptions for the computer.
Token	dbo	For internal use
tOpeningHours	dbo	Service operating hours.
tOpeningHoursCache	dbo	Auxiliary records for optimizing time calculations according to service operating hours.
tOpeningHoursException	dbo	Exceptions in service operating hours.
tPerson	dbo	Persons in the ALVAO system.
tPersonCust	dbo	Persons in the ALVAO system - own items.
tProperty	dbo	ALVAO system settings.
TransferConfirmAlert	dbo	Sent alerts to sign the handover protocols.
TransferConfirmAlertConfig	dbo	Setting time of sending an alert and the period of the last alert repetition.
TransferConfirmAlertRule	dbo	Settings of rules for sending alerts of not yet signed handover protocols.
TransferConfirmType	dbo	Method of the assets takeover signing.
tRole	dbo	Groups of persons for the entire ALVAO.
tRolePerson	dbo	Persons' membership in groups.
tRoleRole	dbo	Groups' membership in groups.
tRoom	dbo	Rooms, see item Request.Room.
tSla	dbo	SLA.
tSlaAlert	dbo	Ticket log records for notification sent for an unresolved issue or upcoming deadline.
tSlaAlertRule	dbo	Rule for sending notifications for unresolved issues or an upcoming deadline.
tSlaCust	dbo	SLA custom fields values.
tSlaRights	dbo	Assigning SLA to individuals and groups.
tSmtp	dbo	Configuration of the SMTP server for ALVAO.
tString	dbo	System code list for texts.
tSwLibAddUnknown	dbo	Sending unrecognized records, request for adding product to the standard software products library.
tSwPresence	dbo	Software profiles - product statuses.
tSwProfile	dbo	Software profiles - list.
tSwProfileProduct	dbo	Software profiles - membership of products in profiles.
tSwProfileSwProfile	dbo	Software profiles - sub-profiles.
tTimeOff	dbo	Employee absence records.
tTimeOffKind	dbo	Types of employee absence records.
tWeekOpeningHours	dbo	Item in the definition of service operating hours.
tWorkLoad	dbo	Employee labor contracts.
tWorkTime	dbo	Employee attendance record created in the ALVAO Attendance module.
UserLogonLog	dbo	Logging users in/out to/from Asset Management Console.
UserLogonLogAction	dbo	Executed action which is logged.
UserLogonLogApplication	dbo	Application name.
WebAppActiveSession	dbo	Active session at ALVAO WebApp.
Webhook	dbo	Registered webhooks integrating Alvao with other applications.
WebhookTopic	dbo	Webhook topics
WorkOvertimeDisposal	dbo	Table with list of paid overtime hours

Report views

View	Scheme	Description
DiskDriveCsy	Query	HD drives in the ALVAO Asset Management in details of HW detection. Only the objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.
DiskDriveDeu	Query	HD drives in the ALVAO Asset Management in details of HW detection. Only the objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.
DiskDriveEnu	Query	HD drives in the ALVAO Asset Management in details of HW detection. Only the objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.
DocumentCsy	Query	Documents in ALVAO Asset Management. Only the objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.
DocumentDeu	Query	Documents in ALVAO Asset Management. Only the objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.
DocumentEnu	Query	Documents in ALVAO Asset Management. Only the objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.
ExecutedSoftwareEnu	Query	Software run on computers in ALVAO Asset Management. Hidden and removed computers are not displayed. Only the objects are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.
HdSectionRightsLog	Query	View of the list of changes in service permissions. The meaning of values in permission columns: 1=enable 0=refuse NULL=not set
NodeParent	Query	View with all objects in Asset and their child objects (including indirect links - deep immersion).
NodeRightLog	Query	View of the list of changes in permissions in the objects tree.
ObjectCsy	Query	Objects in ALVAO Asset Management. Hidden and removed objects are not displayed. In addition to the described columns, the view contains the values of the 100 most used properties. If you want to prioritize the display of some properties, on the WA – Administration – Settings – Advanced page set the "AM.Query.PreferredProperties" property as the comma-separated list of preferred property identifiers (see table dbo.tblKind and column intKindId). Only objects and property values that the user connected to the database has the right to read are displayed. The view is used to create reports and analyses. Unless stated otherwise, the data is shown in the ALVAO system language.
ObjectDeu	Query	Objects in ALVAO Asset Management. Hidden and removed objects are not displayed. In addition to the described columns, the view contains the values of the 100 most used properties. If you want to prioritize the display of some properties, on the WA – Administration – Settings – Advanced page set the "AM.Query.PreferredProperties" property as the comma-separated list of preferred property identifiers (see table dbo.tblKind and column intKindId). Only objects and property values that the user connected to the database has the right to read are displayed. The view is used to create reports and analyses. Unless stated otherwise, the data is shown in the ALVAO system language.
ObjectEnu	Query	Objects in ALVAO Asset Management. Hidden and removed objects are not displayed. In addition to the described columns, the view contains the values of the 100 most used properties. If you want to prioritize the display of some properties, on the WA – Administration – Settings – Advanced page set the "AM.Query.PreferredProperties" property as the comma-separated list of preferred property identifiers (see table dbo.tblKind and column intKindId). Only objects and property values that the user connected to the database has the right to read are displayed. The view is used to create reports and analyses. Unless stated otherwise, the data is shown in the ALVAO system language.
ObjectLastDetectionCsy	Query	Last detection of a specific computer in ALVAO Asset Management. Only those objects and property values are shown that the user connected to the database is authorized to read. The view serves to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.
ObjectLastDetectionDeu	Query	Last detection of a specific computer in ALVAO Asset Management. Only those objects and property values are shown that the user connected to the database is authorized to read. The view serves to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.
ObjectLastDetectionEnu	Query	Last detection of a specific computer in ALVAO Asset Management. Only those objects and property values are shown that the user connected to the database is authorized to read. The view serves to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.
ObjectLogCsy	Query	Object log in ALVAO Asset Management, see AM Console - Log tab. The records of hidden or deleted objects do not appear. Only the objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.
ObjectLogDeu	Query	Object log in ALVAO Asset Management, see AM Console - Log tab. The records of hidden or deleted objects do not appear. Only the objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.
ObjectLogEnu	Query	Object log in ALVAO Asset Management, see AM Console - Log tab. The records of hidden or deleted objects do not appear. Only the objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.
ObjectPersonRead	Query	Permission of users to read objects registered in ALVAO. Each row represents one user who has the read permission for the selected object. The view is used to create reports and analyses.
OrganizationCsy	Query	Organization in ALVAO Service Desk. Only the organization of the user who is connected to the database is displayed. Contact administrators or Contact readers group members can see all organizations. No deleted organizations are displayed. The view is used to create reports and analyses.
OrganizationDeu	Query	Organization in ALVAO Service Desk. Only the organization of the user who is connected to the database is displayed. Contact administrators or Contact readers group members can see all organizations. No deleted organizations are displayed. The view is used to create reports and analyses.
OrganizationEnu	Query	Organization in ALVAO Service Desk. Only the organization of the user who is connected to the database is displayed. Contact administrators or Contact readers group members can see all organizations. No deleted organizations are displayed. The view is used to create reports and analyses.
PersonCsy	Query	People registered in ALVAO. Only people from the same organization as the user connected to the database are displayed. Contact administrators or Contact readers group members can see all users. The view is used to create reports and analyses.
PersonDeu	Query	People registered in ALVAO. Only people from the same organization as the user connected to the database are displayed. Contact administrators or Contact readers group members can see all users. The view is used to create reports and analyses.
PersonEnu	Query	People registered in ALVAO. Only people from the same organization as the user connected to the database are displayed. Contact administrators or Contact readers group members can see all users. The view is used to create reports and analyses.
ProcessCsy	Query	Processes in ALVAO Service Desk. Only processes used in services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted processed are displayed. The view is used to create reports and analyses.
ProcessDeu	Query	Processes in ALVAO Service Desk. Only processes used in services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted processed are displayed. The view is used to create reports and analyses.
ProcessEnu	Query	Processes in ALVAO Service Desk. Only processes used in services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted processed are displayed. The view is used to create reports and analyses.
Request2Csy	Query	Tickets in ALVAO Service Desk. Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted tickets are displayed. The view is used to create reports and analyses.
Request2Deu	Query	Tickets in ALVAO Service Desk. Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted tickets are displayed. The view is used to create reports and analyses.
Request2Enu	Query	Tickets in ALVAO Service Desk. Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted tickets are displayed. The view is used to create reports and analyses.
RequestChangeCsy	Query	Progress of tickets solving in ALVAO Service Desk. Each line corresponds to a change in status, service, SLA, or solver. Only records for tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.
RequestChangeDeu	Query	Progress of tickets solving in ALVAO Service Desk. Each line corresponds to a change in status, service, SLA, or solver. Only records for tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.
RequestChangeEnu	Query	Progress of tickets solving in ALVAO Service Desk. Each line corresponds to a change in status, service, SLA, or solver. Only records for tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.
RequestContinualResponseCsy	Query	Continuous informing of the requester by the solver team in tickets within the ALVAO Service Desk. Continuous notification is a message sent from the vendors to the customer during the solution of their ticket; such messages are not reactions to a previous message from the customer. Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.
RequestContinualResponseDeu	Query	Continuous informing of the requester by the solver team in tickets within the ALVAO Service Desk. Continuous notification is a message sent from the vendors to the customer during the solution of their ticket; such messages are not reactions to a previous message from the customer. Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.
RequestContinualResponseEnu	Query	Continuous informing of the requester by the solver team in tickets within the ALVAO Service Desk. Continuous notification is a message sent from the vendors to the customer during the solution of their ticket; such messages are not reactions to a previous message from the customer. Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.
RequestLogRecordCsy	Query	Records in ticket logs in ALVAO Service Desk. Only ticket log records from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted records are displayed. The view is used to create reports and analyses. Note: Only events from the tAct table are displayed. No events from dbo.tHdTicketApproval and dbo.tHdTicketApprovalItem. tables are displayed.
RequestLogRecordDeu	Query	Records in ticket logs in ALVAO Service Desk. Only ticket log records from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted records are displayed. The view is used to create reports and analyses. Note: Only events from the tAct table are displayed. No events from dbo.tHdTicketApproval and dbo.tHdTicketApprovalItem. tables are displayed.
RequestLogRecordEnu	Query	Records in ticket logs in ALVAO Service Desk. Only ticket log records from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted records are displayed. The view is used to create reports and analyses. Note: Only events from the tAct table are displayed. No events from dbo.tHdTicketApproval and dbo.tHdTicketApprovalItem. tables are displayed.
RequestObjectCsy	Query	Links between tickets in ALVAO Service Desk and objects in ALVAO Asset Management. Only tickets from services are displayed where the user is connected to the database by the member of the resolving team, or the reader and only the objects and property values that the user connected to the database has the right to read. The view is used to create reports and analyses.
RequestObjectDeu	Query	Links between tickets in ALVAO Service Desk and objects in ALVAO Asset Management. Only tickets from services are displayed where the user is connected to the database by the member of the resolving team, or the reader and only the objects and property values that the user connected to the database has the right to read. The view is used to create reports and analyses.
RequestObjectEnu	Query	Links between tickets in ALVAO Service Desk and objects in ALVAO Asset Management. Only tickets from services are displayed where the user is connected to the database by the member of the resolving team, or the reader and only the objects and property values that the user connected to the database has the right to read. The view is used to create reports and analyses.
RequestObjectRelation	Query	Links between tickets in ALVAO Service Desk and objects in ALVAO Asset Management. Only tickets from services are displayed where the user is connected to the database by the member of the resolving team, or the reader and only the objects that the user connected to the database has the right to read. No links to deleted tickets are displayed. No deleted links are displayed. The view is used to create reports and analyses.
RequestOperationCsy	Query	Basic operations (Created, Deleted, Resolved, Closed) with tickets in Alvao Service Desk over time. Only operations for tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.
RequestOperationDeu	Query	Basic operations (Created, Deleted, Resolved, Closed) with tickets in Alvao Service Desk over time. Only operations for tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.
RequestOperationEnu	Query	Basic operations (Created, Deleted, Resolved, Closed) with tickets in Alvao Service Desk over time. Only operations for tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.
RequestPersonRead	Query	Permission of users to see tickets registered in ALVAO. Each row represents one user who may, according to his current permissions, see the given ticket. The view is used to create reports and analyses.
RequestRelationCsy	Query	Links between tickets in ALVAO Service Desk. Only links between tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No links to deleted tickets are displayed. No deleted links are displayed. The view is used to create reports and analyses.
RequestRelationDeu	Query	Links between tickets in ALVAO Service Desk. Only links between tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No links to deleted tickets are displayed. No deleted links are displayed. The view is used to create reports and analyses.
RequestRelationEnu	Query	Links between tickets in ALVAO Service Desk. Only links between tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No links to deleted tickets are displayed. No deleted links are displayed. The view is used to create reports and analyses.
RequestReopenCsy	Query	Reopening of tickets in ALVAO Service Desk. Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.
RequestReopenDeu	Query	Reopening of tickets in ALVAO Service Desk. Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.
RequestReopenEnu	Query	Reopening of tickets in ALVAO Service Desk. Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.
RequestStateCsy	Query	Process-based ticket status in ALVAO Service Desk. Only statuses from processes are assigned to services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted statuses are displayed. The view is used to create reports and analyses.
RequestStateDeu	Query	Process-based ticket status in ALVAO Service Desk. Only statuses from processes are assigned to services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted statuses are displayed. The view is used to create reports and analyses.
RequestStateEnu	Query	Process-based ticket status in ALVAO Service Desk. Only statuses from processes are assigned to services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted statuses are displayed. The view is used to create reports and analyses.
RequestSubsequentResponseCsy	Query	Follow-up reactions of the solver team for tickets within the ALVAO Service Desk. The subsequent reaction is the first message from the vendor sent to the customer from the receipt of any message from the customer in the course of processing their ticket. Responses are only displayed for tickets from services where the user has been connected to the database by a member of the solver team or by a reader. The view is used to create reports and analyses.
RequestSubsequentResponseDeu	Query	Follow-up reactions of the solver team for tickets within the ALVAO Service Desk. The subsequent reaction is the first message from the vendor sent to the customer from the receipt of any message from the customer in the course of processing their ticket. Responses are only displayed for tickets from services where the user has been connected to the database by a member of the solver team or by a reader. The view is used to create reports and analyses.
RequestSubsequentResponseEnu	Query	Follow-up reactions of the solver team for tickets within the ALVAO Service Desk. The subsequent reaction is the first message from the vendor sent to the customer from the receipt of any message from the customer in the course of processing their ticket. Responses are only displayed for tickets from services where the user has been connected to the database by a member of the solver team or by a reader. The view is used to create reports and analyses.
RoleMembershipLog	Query	Provides the list of changes in membership of users and groups in groups.
SearchLogCsy	Query	Searched queries
SearchLogDeu	Query	Searched queries
SearchLogEnu	Query	Searched queries
SectionCsy	Query	Services in ALVAO Service Desk. Only services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted services are displayed. The view is used to create reports and analyses.
SectionDeu	Query	Services in ALVAO Service Desk. Only services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted services are displayed. The view is used to create reports and analyses.
SectionEnu	Query	Services in ALVAO Service Desk. Only services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted services are displayed. The view is used to create reports and analyses.
SlaCsy	Query	SLA in ALVAO Service Desk. Only SLAs used in services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted SLAs are displayed. The view is used to create reports and analyses.
SlaDeu	Query	SLA in ALVAO Service Desk. Only SLAs used in services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted SLAs are displayed. The view is used to create reports and analyses.
SlaEnu	Query	SLA in ALVAO Service Desk. Only SLAs used in services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted SLAs are displayed. The view is used to create reports and analyses.
SlaRightsLog	Query	View of the list of changes in SLA assignment The meaning of values in permission columns: 1=enable 0=refuse NULL=not set
Software	Query	View with installed products (software) on not yet deleted computers.
SwInstallationCsy	Query	Software installation in ALVAO Asset Management - Installation Registry. Only the objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.
SwInstallationDeu	Query	Software installation in ALVAO Asset Management - Installation Registry. Only the objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.
SwInstallationEnu	Query	Software installation in ALVAO Asset Management - Installation Registry. Only the objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.
SwLicenseCsy	Query	License in ALVAO Asset Management - License Registry. Only the licenses, objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.
SwLicenseDeu	Query	License in ALVAO Asset Management - License Registry. Only the licenses, objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.
SwLicenseEnu	Query	License in ALVAO Asset Management - License Registry. Only the licenses, objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.
UserLogonLog	Query	Provides the list of individual user log ins/outs to/from console applications.
NodeDiary	Query	Deprecated (The view will be removed in the following versions of ALVAO). Use the Query view instead.ObjectCsy, or Query.ObjectEnu or Query.ObjectDeu) View with the log for objects.
RequestCsy	Query	Deprecated (The view will be removed in the following versions of ALVAO). Use the Query view instead Query.Request2Csy). Tickets in ALVAO Service Desk. Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.
RequestDeu	Query	Deprecated (The view will be removed in the following versions of ALVAO). Use the Query view instead Query.Request2Csy). Tickets in ALVAO Service Desk. Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.
RequestEnu	Query	Deprecated (The view will be removed in the following versions of ALVAO). Use the Query view instead Query.Request2Csy). Tickets in ALVAO Service Desk. Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.
RequestFirstReactionCsy	Query	Deprecated (The view will be removed in the following versions of ALVAO). Use the Query view instead Query.Request2Csy). First response of the solver team in tickets within the ALVAO Service Desk. The first response is the first message which the service vendor gave to the customer on receipt of their ticket. Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.
RequestFirstReactionDeu	Query	Deprecated (The view will be removed in the following versions of ALVAO). Use the Query view instead Query.Request2Csy). First response of the solver team in tickets within the ALVAO Service Desk. The first response is the first message which the service vendor gave to the customer on receipt of their ticket. Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.
RequestFirstReactionEnu	Query	Deprecated (The view will be removed in the following versions of ALVAO). Use the Query view instead Query.Request2Csy). First response of the solver team in tickets within the ALVAO Service Desk. The first response is the first message which the service vendor gave to the customer on receipt of their ticket. Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.
RequestLogCsy	Query	Deprecated (The view will be removed in the following versions of ALVAO). Use the Query view instead Query.RequestLogRecordCsy). Records in ticket logs in ALVAO Service Desk. Only records for tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.
RequestLogDeu	Query	Deprecated (The view will be removed in the following versions of ALVAO). Use the Query view instead Query.RequestLogRecordCsy). Records in ticket logs in ALVAO Service Desk. Only records for tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.
RequestLogEnu	Query	Deprecated (The view will be removed in the following versions of ALVAO). Use the Query view instead Query.RequestLogRecordCsy). Records in ticket logs in ALVAO Service Desk. Only records for tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.
RequestResolutionCsy	Query	Deprecated (The view will be removed in the following versions of ALVAO). Use the Query view instead Query.Request2Csy). Solution of tickets in ALVAO Service Desk. Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.
RequestResolutionDeu	Query	Deprecated (The view will be removed in the following versions of ALVAO). Use the Query view instead Query.Request2Csy). Solution of tickets in ALVAO Service Desk. Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.
RequestResolutionEnu	Query	Deprecated (The view will be removed in the following versions of ALVAO). Use the Query view instead Query.Request2Csy). Solution of tickets in ALVAO Service Desk. Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.
RequestStatusCsy	Query	Deprecated (The view will be removed in the following versions of ALVAO). Use the Query view instead Query.RequestChangeCsy). Arrivals to individual ticket statuses. Only status changes of tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.
RequestStatusDeu	Query	Deprecated (The view will be removed in the following versions of ALVAO). Use the Query view instead Query.RequestChangeCsy). Arrivals to individual ticket statuses. Only status changes of tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.
RequestStatusEnu	Query	Deprecated (The view will be removed in the following versions of ALVAO). Use the Query view instead Query.RequestChangeCsy). Arrivals to individual ticket statuses. Only status changes of tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.

Other views

View	Scheme	Description
Node	dbo	"Objects" in AM.
vAct	dbo	Ticket log. The view collects data from various tables.
vApprovalAuthority	dbo	Current approvers of tickets that are currently in the process of being approved.
vApprovalAuthority_Custom	dbo	Current ticket approvers according to custom approval processes. The customer can define custom contents for this view.
vAssetPersonSystemRole	dbo	User membership in system roles of Asset Management.
vAssetUser	dbo	Users in the object tree.
vAssetUserPerson	dbo	The user's link in the object tree to the user in the Administration service (tPerson. Link based on priority: 1. AD GUID 2. Personal number 3. Login name 4. E-mail
vChildTicketPersonRead	dbo	List of child tickets that person should see.
vClass	dbo	Types of objects.
vClassLoc	dbo	Translations of the object kind names in all languages used.
vColumnLoc	dbo	Translations of the names and descriptions of custom fields in all languages used.
vColumnValueLoc	dbo	Translations of custom fields values in all languages used.
vComputer	dbo	Computers.
vComputerDetectLast	dbo	Last detection of the computers.
vComputerSwManager	dbo	People and their superiors responsible for software installed on the computer
vDetectKind	dbo	Types of detections (HW, SW).
vDetectSettings	dbo	Computer detection settings.
vDetFiles	dbo	Detected files.
vDocument	dbo	Documents.
vDocumentKind	dbo	Kinds of documents.
vEmailTemplateLoc	dbo	Translations of custom notifications in all languages used.
vHdSectionEffectiveShowInServiceCatalog	dbo	View for effective viewing of the "View in the Service catalog" option. Takes into account settings in parent services.
vHdSectionExceptionalSolver	dbo	Effective exceptional solvers in services.
vHdSectionIrregularOperator	dbo	Effective exceptional operators in services.
vHdSectionLoc	dbo	Auxiliary view for the language localization of service names and descriptions.
vHdSectionOperator	dbo	Effective service operators.
vHdSectionOperator_Direct	dbo	Effective main solvers without absentee stand-ins.
vHdSectionPerson	dbo	Effective settings of notifications sent from the services to individual persons.
vHdSectionSolverGroup	dbo	Effective solvers from solver groups of services.
vHdTicket	dbo	Values for dynamically calculated ticket items.
vHdTicketApprovalItemResultLoc	dbo	Results of approval steps in all languages used.
vHdTicketCalc	dbo	Information whether the ticket can indeed be reopened.
vHdTicketPersonRead	dbo	Effective authorization of users to tickets.
vHdTicketPersonRead_Custom	dbo	Custom extension of user permissions to see tickets. You can customize this view to include users and requests that those users should see in the application.
vInstDetect	dbo	Installed software, detected version and activation code.
vInstTrial	dbo	Installations covered by "special installation", including the coverage for package components.
vKindLoc	dbo	Translations of the object properties in all languages used.
vKnowledgeRead	dbo	Knowledge that a user can read in services.
vLang	dbo	Languages.
vLastEvaluatedSwDetect	dbo	Last evaluated SW detection on the computer.
vLicHist_InvoiceDocumentLast	dbo	Invoice attached to the license.
vLicHistBase	dbo	License.
vLicHistItem	dbo	License items.
vLicHistLog	dbo	Log of changes in registered licenses.
vLicProductCoveredOnComputer	dbo	Which products on the computer have license coverage (per device or per user).
vLicRight_Modify	dbo	Users with the permission to change software licenses belonging to the organization.
vLicRight_Read	dbo	Users with the permission to read software licenses belonging to the organization.
vLicTrans	dbo	Shared licenses.
vLog_DetectLast	dbo	Last record in the detection log.
vMediaList	dbo	List of media.
vMediaType	dbo	Types of media.
vNewTicketFormSectionLoc	dbo
vNewTicketFormTextBlockLoc	dbo
vNodeClass	dbo	Objects in the Objects Tree. Differentiation between system objects and discarded assets.
vNodeCostCentre	dbo	Cost center of the objects in the tree.
vNodeHealth	dbo	Current health of objects.
vNodeHealth_Custom	dbo	Custom extension of the object health calculation. You can edit this view. By default, it does not contain any records.
vNodeParentJoin	dbo	Objects in the tree - tree.
vNodePropertyMix	dbo	Objects and properties - Public + Asset + Computer1.
vNodePropertyMix_Asset	dbo	Objects and properties - Assets Number, Purchase Date, Warranty expiration, Manufacturer, Packing Slip Number.
vNodePropertyMix_Computer1	dbo	Objects and properties - Computer - Motherboard (type), BIOS Serial Number.
vNodePropertyMix_Computer2	dbo	Objects and properties - Computer - MAC address.
vNodePropertyMix_Public	dbo	Objects and properties - Type Designation, Serial Number, Manufacturer, Registration Number, Name.
vOnlyReader	dbo	Users that only have the right of reader in the services.
vPersonNodeRight	dbo	Rights in the object tree - main view.
vPersonNodeRight_Create	dbo	Rights in the objects tree - the right to "Create any objects".
vPersonNodeRight_Delete	dbo	Rights in the object tree - the right to "Remove".
vPersonNodeRight_Move	dbo	Rights in the object tree - the right to "Move".
vPersonNodeRight_Read	dbo	Rights in the object tree - the right to "Read".
vPersonNodeRight_Write	dbo	Rights in the object tree - the right to "Change".
vProduct	dbo	Products (software).
vProductCategory	dbo	Products categories (OS).
vProductType	dbo	Products types.
vProperty	dbo	View of the properties of objects, including calculated value for the "User" type property.
vPropertyFromAD	dbo	Properties of objects which are downloaded from AD.
vPropertyKind	dbo	Properties of objects.
vPropertyKind_Asset	dbo	Object properties - Serial number, Inventory number a Asset number.
vPropertyKind_AssetCategory	dbo	Properties of objects - Asset category.
vPropertyKind_BIOSSerialNumber	dbo	Properties of objects - BIOS serial number.
vPropertyKind_ChassisType	dbo	Properties of objects - Type of rack.
vPropertyKind_ComputerKind	dbo	Properties of objects - Type of computer.
vPropertyKind_ComputerName	dbo	Properties of objects - Name in the network.
vPropertyKind_Department	dbo	Properties of objects - Cost center.
vPropertyKind_Domain	dbo	Properties of objects - DNS domain.
vPropertyKind_EvidentiaryNumber	dbo	Properties of objects - registration number.
vPropertyKind_Frequency	dbo	Properties of objects - Frequency.
vPropertyKind_Interface	dbo	Properties of objects - Interface.
vPropertyKind_InventoryDate	dbo	Properties of objects - Stocktaking date.
vPropertyKind_InventoryNumber	dbo	Properties of objects - Asset number.
vPropertyKind_InvoiceNumber	dbo	Properties of objects - Packing slip number.
vPropertyKind_IPAddress	dbo	Properties of objects - IP address.
vPropertyKind_MACAddress	dbo	Properties of objects - MAC address.
vPropertyKind_Manufacturer	dbo	Properties of objects - Manufacturer.
vPropertyKind_MaxSize	dbo	Properties of objects - Maximum size.
vPropertyKind_MemoryDevices	dbo	Properties of objects - Sockets.
vPropertyKind_MemoryDevicesUsed	dbo	Properties of objects - Occupied sockets.
vPropertyKind_Model	dbo	Properties of objects - Model.
vPropertyKind_Name	dbo	Properties of objects - Name.
vPropertyKind_Office	dbo	Properties of objects - Office.
vPropertyKind_PartOfDomain	dbo	Properties of objects -Domain components.
vPropertyKind_PersonalId	dbo	Properties of objects - Personal number.
vPropertyKind_Place	dbo	Properties of objects - Location.
vPropertyKind_Port	dbo	Properties of objects - Port.
vPropertyKind_ProcessorId	dbo	Properties of objects - Processor ID.
vPropertyKind_Purchased	dbo	Properties of objects - Purchase date.
vPropertyKind_RefreshMax	dbo	Properties of objects - Maximum refresh.
vPropertyKind_SerialNumber	dbo	Properties of objects - Serial number.
vPropertyKind_Size	dbo	Properties of objects - Size.
vPropertyKind_Type	dbo	Properties of objects - Type.
vPropertyKind_TypeMark	dbo	Properties of objects - Type designation.
vPropertyKind_Vendor	dbo	Properties of objects - Vendor.
vPropertyKind_Version	dbo	Properties of objects - Version.
vPropertyKind_VideoRAM	dbo	Properties of objects - RAM size.
vPropertyKind_WakeUpType	dbo	Properties of objects - Wake-up method.
vPropertyKind_Warranty	dbo	Properties of objects - Warranty.
vPropertyKindInherited	dbo	Properties of objects - including inherited properties.
vPropertyLoc	dbo	Translations of tProperty settings in all languages used.
vRequestParticipant	dbo	Overview of ticket participants on requirements.
vSamAlertLast	dbo	SAM notification - last unresolved notifications sent
vSectionSolverLicence	dbo	Drawing of solver licenses by services
vSectionUserLicence	dbo	Drawing of user licenses by services
vSectionWithTreeOrder	dbo	For each service, it returns a string which guarantees queueing being the same as that in the tree.
vSlaAccess	dbo	Effective authorization requesters have for SLA and services.
vSlaAlertDeadline	dbo	Individual SLA notifications for the expiration of the ticket deadline.
vSlaAlertDeadlineSummary	dbo	Summary SLA notifications for the expiration of the ticket deadline.
vSlaAlertFirstReaction	dbo	Individual SLA notifications for the ticket first responses.
vSlaAlertFirstReactionSummary	dbo	Summary SLA notifications for the ticket first responses.
vSlaAlertInactiveApprovers	dbo	Individual SLA notifications for approver inactivity.
vSlaAlertInactiveApproversSummary	dbo	Summary SLA alerts for approver inactivity.
vSlaAlertInactiveOperators	dbo	Individual SLA notifications for inactivity of the main solvers.
vSlaAlertInactiveOperatorsSummary	dbo	Summary SLA notifications for the inactivity of main solvers.
vSlaAlertInactiveRequesters	dbo	Individual SLA notifications for requester inactivity.
vSlaAlertInactiveRequestersSummary	dbo	Summary SLA alerts for requester inactivity.
vSlaAlertInactiveSolverGroups	dbo	Individual SLA notifications for solver group inactivity.
vSlaAlertInactiveSolverGroupsSummary	dbo	Summary SLA notifications for solver group inactivity.
vSlaAlertInactiveSolvers	dbo	Individual SLA notifications for solver inactivity.
vSlaAlertInactiveSolversSummary	dbo	Summary SLA alerts for solver inactivity.
vSlaAlertInternalTarget	dbo	Individual SLA alerts for the expiration of tickets internal target date.
vSlaAlertInternalTargetSummary	dbo	Summary SLA alerts for the expiration of tickets internal target date.
vSlaLoc	dbo	List of SLAs in all used languages.
vStringLoc	dbo	List of strings from ALVAO applications in all used languages.
vSwInst	dbo	Installed software - valid products and outside system objects.
vSwInst_ProductComputer	dbo	Software installed on the computers.
vSwInst_ProductComputerDetect	dbo	SW detected in the computers.
vSwInst_TreeCnt	dbo	Number of product installations in the subtree.
vSwInstLicProfile_ProductComputer	dbo	Installed software vs licenses and software profiles. Note: This view is outdated and should not be used. It will be removed in a future version of ALVAO.
vSwLic_ProductComputer	dbo	Products covered by licenses on the computers.
vSwLic_UserComputer	dbo	Users' computers.
vSwProfileProduct_Node	dbo	Statuses of the software profile on the products installed on the computers.
vTicketRelation	dbo	Links Between Tickets.
vTicketRelationTypeLoc	dbo	List of ticket link types in all used languages.
vTicketStateEntered	dbo	Arrivals to individual ticket statuses.
vTicketStateLoc	dbo	List of statuses in all used languages.
vTicketTemplateColumnValueLoc	dbo	Translations of custom fields values specified in ticket templates.
vTicketTypeLoc	dbo	List of processes used in all used languages.
vTimeZone	dbo	Overview of time zones and shifts compared to UTC.
vTransferConfirmAlertLast	dbo	Last sent alerts of unsigned handover protocols.
vUserLicence	dbo	Drawing of licenses by users
vUserNodeRight	dbo	Rights in the object tree - users (including the rights allowed / prohibited by membership in roles).
vWbemObject	dbo	Detail of the HW detection - all.
vWbemObject_BIOS	dbo	Detail of the HW detection - BIOS.
vWbemObject_SystemEnclosure	dbo	Detail of the HW detection - Computer rack.
vWbemObjectPhysicalMedia	dbo	Detail of the HW detection - Hard disks.
wDocument	dbo	Documents.
wIdSeq	dbo	Numeric sequence.

Procedures

Procedure	Scheme	Description
spAssetTreeNodeChilds	dbo	Returns the object off-springs in the tree.
spAssetTreeNodeChilds_Rights	dbo	Returns the object off-springs in the tree, adheres to the permission in the object tree.
spAssignLicenceItemToChildren	dbo	Assigns the license item to historical upgrades as well.
spCalcNodeName	dbo	Converts the tree object name according to the properties forming the object name.
spCalcNodeNameAll	dbo	Converts the names of all tree objects, the names of which are formed from properties.
spCalcNodeNameClass	dbo	Converts the names of all tree objects, the names of which are formed from properties, according to the group ID.
spCalcNodeNameList	dbo
spCalcNodeNameSubtree	dbo	Converts the names of sub-tree objects, the names of which are formed from properties.
spCalcUnreadTicket	dbo	Sets the flag of the ticket to read/unread by the person.
spCloseHdTicket	dbo	Required values will be stored in tHdTicket after closing the ticket.
spConvertPropertiesToDate	dbo	Converts text properties of the specific kind to date type.
spConvertPropertiesToFloat	dbo	Converts text properties of the specific kind to float type.
spCopySection	dbo	Copies the @srcSectionId service and sets it as the child of the @dstParentSectionId service. The service can be copied including (@copyChildren) Subtree. The newly created service ID is available from the @newSectionId output parameter.
spCreateDetects	dbo	Create detection according to parameters.
spCreateDetectsBySetting	dbo	Plans detections according to saved setting to a specific computer (or to all computers in the active registry).
spCreateNodeFromTemplate	dbo	Creates an object based of the object template definition.
spCustomColumn_Add	dbo	Add new custom field.
spCustomColumn_Drop	dbo	Removing custom fields.
spEvalFileRule	dbo	Evaluation of one rule for files recognition.
spEvalRegRule	dbo	Evaluation of the one rule for the recognition of registries.
spEvalSwDetection	dbo	Evaluates SW detection based on patters from the software products library.
spGeneratePropValuesFromSequence	dbo	Sets other values for properties by numeric sequences.
spGetNextNumFromIdSeq	dbo	Increments numerical row definition and returns current definition. If uniqueness is breached, it automatically searches the next free number based on the row definition.
spHdSection_UpdateName	dbo	Full service name update (@iHdSectionId) including path in service tree.
spHdSectionForRequesterSearch	dbo	Searching for the Requester’s services. Returns a table of services matching the entered parameters arranged by the path in the tree. The procedure can be customized. In order to customize the procedure, create a new procedure named spHdSectionForRequesterSearch_Custom and assign a permission to run it to the "db_executor" group. For the proper functionality of ALVAO applications, the procedure must receive the same parameters as the original procedure and return the same columns.
spHdTicketPassToSolver_ExceptionalSolverList	dbo	Returns a list of exceptional solvers, used to assign tickets listed in table #temp1. The procedure can be customized. In order to customize the procedure, create a new procedure named spHdTicketPassToSolver_ExceptionalSolverList_SolverList_Custom and assign a permission to run it to the "db_executor" group. For the proper functionality of ALVAO applications, the procedure must receive the same parameters as the original procedure and return the same columns. The @iUserPersonId parameter, representing the signed in user, is not used in the standard procedure.
spHdTicketPassToSolver_SolverList	dbo	Returns a list of solvers, used to assign tickets listed in table #temp1. The procedure can be customized. In order to customize the procedure, create a new procedure named spHdTicketPassToSolver_SolverList_Custom and assign a permission to run it to the "db_executor" group. For the proper functionality of ALVAO applications, the procedure must receive the same parameters as the original procedure and return the same columns. The @iUserPersonId parameter, representing the signed in user, is not used in the standard procedure.
spHdTicketPassToSolverInHdSection_ExceptionalSolverList	dbo	Returns a list of exceptional solvers, used to assign the ticket when transitioning to the @iHdSectionId service.
spHdTicketPassToSolverInHdSection_SolverList	dbo	Returns a list of solvers, used to assign the ticket when transitioning to the @iHdSectionId service.
spHdTicketRecalcFirstReaction	dbo	Recomputes the solution of the first reaction for the ticket.
spHdTicketRecalcNextActionDeadline	dbo	Recomputes the target date of the current target for the ticket.
spHdTicketResolve	dbo	Switches the ticket to Resolved.
spHdTicketSolverOpen	dbo	Reopens the ticket by the solver.
spInsertToOperatorServiceUsage	dbo	A new record is inserted to the OperatorServiceUsage table or the LastUsed value is updated at the existing record. Only 20 latest records are saved in the table for each user.
spInsertToPersonEmailUsage	dbo	Inserts a new record into the PersonEmailUsage table.
spMoveNode	dbo	Moves the object in the object tree.
spMoveNodes	dbo	Bulk transfer of objects.
spNotifyMacros	dbo	Auxiliary procedure which inserts the values of the macros used for configuring notifications into the #T table.
spOpeningHoursCache_Update	dbo	Updates the tOpeningHoursCache table for specific operating hours.
spPersonByPhoneNumber	dbo	Finds the user based on telephone number.
spPersonSearch	dbo	The procedure returns the list of persons according to the searched chain. The procedure can be customized. In order to customize the procedure, create a new procedure named spPersonSearch_Custom2 and assign a permission to run it to the "db_executor" group. For a proper functionality of ALVAO applications, the procedure must receive the same parameters as the original ones (see below) and return the same columns. The procedure returns the table containing the following columns: PersonId - contains Id of the User found. We do not recommend customizing. PersonEmail - contains the primary e-mail of the User found. We do not recommend customizing. PersonEmail2 - it contains the secondary e-mail of the User found by default. We do not recommend customizing. DisplayLine1 - it contains the User name and surname by default. The value of this column is used in prompting the persons on the first line of the item on the WebApp. The column can be customized. DisplayLine2 - contains the department, office, personal number, organization, office phone and cell phone of the person. The value of this column is used in prompting the persons on the second line of item on the WebApp. The column can be customized. DisplaySingleLine - it contains DisplayLine1 and DisplayLine2 combined columns by default. The column can be customized.
spReadAllCommunication	dbo	Marks all communication within the ticket regarding the entered person as read.
spReadAllDiary	dbo	Marks all ticket events with regard to the entered person as read.
spRebuildHdSectionLocalizationCache	dbo	Restores the localization cache for services.
spRebuildLocalizationCache	dbo	Restores all the localization cache.
spRebuildReorganizeIndexes	dbo	Rebuild or reorganize all indexes in the database based on their current fragmentation.
spRecalcCustColInformation	dbo	Recalculates information about the type and length of records in the tColumn table.
spRefreshLicProductCoverage	dbo	Updates the ProductCoverage table (the whole one or only a specific license)
spRefreshNodeParent	dbo	Recalculates the parent-child object cache in the tblNodeParent table.
spRefreshNodePath	dbo	Updates the cache of the path in the tree (tblNode.txtPath).
spRefreshRolePersonMembership	dbo	Updates the cache of the persons' membership in groups.
spRefreshSwProfileProductMembership	dbo	Updates the cache of the software sub-profiles membership in profiles.
spRemoveDetectResults	dbo	Removes the results of specific detections (ID,ID,...).
spRemoveDetects	dbo	Removes the specific detection (ID,ID,...).
spRemoveNodes	dbo	Permanently removes specific objects from tree (ID,ID,...).
spRemoveObjects	dbo	Permanently deletes specific objects from the tree, including child objects (ID, ID ...).
spReplaceSectionRights	dbo	Overwrites the permissions of the @dstSectionId service by permissions according to @srcSectionId service.
spReplaceSectionSLA	dbo	Overwrites the SLA setting of the @dstSectionId service by SLA setting according to @srcSectionId service.
spRequestCommunication	dbo	Ticket events in the Communication, Important or Detailed log mode.
spRequiredPropertyValuesCheck	dbo	Converts the warning cache to blank mandatory properties in the tblNode table.
spRequiredPropertyValuesCheck_TemplateProp	dbo
spSavePersonTicketDisplay	dbo	Inserts a record in the history of the last viewed tickets of the requester.
spSetContextInfo	dbo	Will set the user’s ID and date of action within the context of the database connection. These data are used, e.g., in the triggers which create the audit trace.
spStateReqCol	dbo	Returns a table with required items for transitioning the ticket @TicketId to @NewStateId.
spTakeLicence	dbo	Withdraws license for the computer software.
spTicketSearch	dbo	Returns a list of tickets by the specified string.
spTransferLicence	dbo	Transfers the license on a different computer / to a different cost center.
spUpdateColumnValuePath	dbo	Updates values in hierarchic list of values (tColumnValue) for the @ColumnId custom field.
spUpdateFTS	dbo	Update data in the FullTextSearch column for a specific @iHdTicketId ticket or for all tickets when entering 0 to the parameter.
spUpdateHdSectionRightsCache	dbo	Updates the authorization cache on services.
spUpdateInsertProperty	dbo	Updates the value of ALVAO system settings. If the setting does not exist, it is created.
spUpdateNodeCachedCols	dbo	Updates values in cached object columns.
spUpdatePersonManager	dbo	The procedure for the update of the pre-counted structure of managers and employees.
spUpdatePropCache_All	dbo	Updates property inheritance for the whole database.
spUpdatePropCache_Nodes	dbo
spUpdatePropCache_ObjMoved	dbo	Updates property inheritance after the object move in the tree.
spUpdatePropCache_ObjNew	dbo	Updates property inheritance after a new object was created.
spUpdatePropCache_PropDel	dbo	Updates property inheritance after the object properties were deleted.
spUpdatePropCache_PropNew	dbo	Updates property inheritance after a new object property was added.
spUpdatePropCache_PropValChanged	dbo	Updates property inheritance after a change in the property value.
spUpdatePropCache_Subtree	dbo	Updates the property inheritance for a specific subtree.
spUpdatePropCache_TemplateProp	dbo
spUpdatePropertyValue	dbo	Changes the value of the object property in AM. If history is permitted for the object, the change will be recorded in the log. If the property is the name of the object, it will be converted according to the new value.
spUpdateSlaPausedHours	dbo	Recalculates the time period of the SLA ticket pause.
spUpdateStatistics	dbo	Updating statistics of all tables in the database.
spUpdateTicketAlert	dbo	Updates the record in tHdTicket based on the current TicketAlert content.
spUpdateTicketDeadline	dbo	Updates the Ticket.Date item for changes made to the requested SLA.
spUpdateTicketHoursToCurrentTarget	dbo	Recomputes the time elapsed from the previous operating hours interval to the due date of the current target, either for all tickets with an internal target (when 1 is in @forceALL), for a specific ticket (when @ticketID is entered), or for all tickets which were transferred to the next interval of the operating hours (when NULL is entered in both parameters).
spUpdateTicketLastAction	dbo	Coverts the date of the last action related to the entered ticket number.
spUpdateTicketShiftedDeadlines	dbo	Adjusts the Due date of resolution on the tickets with specific SLA.
spWebAppLoginDelay	dbo	Protection against password-guessing attack.

Scalar functions

Scalar function	Scheme	Description
DefaultSlaId	dbo	Returns the default SLA for on-duty requesters.
fAddressString	dbo	Formats the address properties from tAddress to one string.
fDate	dbo	Returns date without time only.
fDateHoursMinutes	dbo	Cut-off of seconds from date and time records.
fDeadline	dbo	Calculates deadline in the service operating hours.
fHtmlString	dbo	Encodes a string as valid HTML, including ends of lines.
fLastLevelDomain	dbo	Returns the last level of the domain.
fnCheckRelCycles	dbo	Checks the circular task link between tickets.
fnCheckRelCyclesLicHist	dbo	Function for reviewing a circular task.
fnCheckRelCyclesNode	dbo	Function for reviewing a circular task.
fnCheckRelDuplicity	dbo	Checks the link between tickets for duplicity.
fnCheckRelOneToMany	dbo	Checks whether the ticket has maximum one link of the 1:N type.
fnCutSymbolsFromQuery	dbo	Returns a string without unnecessary symbols.
fnFileStringInfoCsvSignature	dbo	CSV file signature from FileStringInfo part.
fnFindAssetUserFromPerson	dbo	According to PersonId of the user in Administration, NodeId finds the user in the objects tree in AM.
fnFloatHourToTimeString	dbo	Converts the value of hours from a floating point number into a text string in the h:mm format.
fnFloatToCharExactLength	dbo	The function returns a number (float) as a string with the set minimum length of the integer part and the maximum length of the fractional part, which is guaranteed by completing with zeroes, or rounding where applicable. The maximum length is 50, which is an appropriately selected constant.
fnGetBackupKindName	dbo	Suffix of properties with original data in which the conversion to another data type failed.
fnGetDateDiffInOpeningHours	dbo	Custom difference in hours between two dates in given operating hours.
fnGetNextSectionId	dbo
fnGetNextTicketId	dbo	Function returns id of newly created ticket.
fnGetSlaByImpactUrgency	dbo	Finds best SLA for a given requester and service based on impact and urgency items.
fnGetUnreadCount	dbo	Number of unread events of the person on ticket.
fnHdSectionWithoutLast	dbo	The function returns the full service name (path) excluding the name of the service
fnLastLocalMidnightUtc	dbo	The calculation of the last local midnight according to UTC time and the time zone.
fnLocalTime	dbo	Converts UTC data to the specific time zone.
fnLocalTimeString	dbo	Converts UTC data to the specific time zone and returns as a string formated in specified language.
fnNextLocalMidnightUtc	dbo	The calculation of the following local midnight according to UTC time and the time zone.
fnPersonLoginWithoutDomain	dbo	Username of a person without a domain.
fnReportedTime	dbo	The calculation of time reported on the selected day and for the selected employee.
fnStartWorkTime	dbo	The calculation of the time at which the selected employee began working on the selected day.
fnTimeZoneOffset	dbo	Returns the deviation in hours and minutes of the time zone from UTC at a given time.
fnTodayHour	dbo	Converts a floating point number into the item type date and time where date is today's date and time is transferred from the parameter.
fnUtcTime	dbo	UTC time calculated from the local time and time zones.
fnWorkTimeAtDay	dbo	The calculation of the worked on the selected day for the selected employee.
fnWorkTimeToday	dbo	The calculation of the time at which the selected employee began working on the selected day. The calculation does not consider the end of the day, only up to "now"
fRelatedCompany	dbo	Ticket - "Related Organizations" item
fStripDomain	dbo	Username of a user without a domain.
fSuggestResolutionDate	dbo	Default due date by SLA.
GetProperty	dbo	Returns 1 value from the tProperty table based on the set code.

Table functions

Table function	Scheme	Description
ftApprovers	dbo	Position for determining the approvers of a specific approval step”.
ftAttendanceMonthReport	dbo	Function that creates the table for the employee's monthly report
ftCanManageKnowledge	dbo	List of services and articles that the given user may administer.
ftCommaListToTableIds	dbo	Conversion of value list string (ID,ID,...) to value table.
ftCompanySearch	dbo	Search of organizations across all system items.
ftComputerSwManager	dbo	People responsible for software installed on the computer
ftDeviceSearch	dbo	Searching for the object in the tree. Returns a table of objects matching the entered parameters arranged by the path in the tree. The function can be customized. In order to customize the function, create a new function named ftDeviceSearch_Custom2 and assign a permission to run it to the "db_executor" group. For a proper functionality of ALVAO applications, the function must receive the same parameters as the original functions and return the same columns.
ftGetContextInfo	dbo	The function will return current data in the context of a database connection.
ftLicHistRelations	dbo	The function to generate the list of links for the selected license.
ftLicHistSearch	dbo	The function to search for the license.
ftNodeRelations	dbo	Function that generates a list of links for the selected object with disabled tree rights.
ftPersonFromLogin	dbo	Search person according to login name
ftPersonSearchExtended	dbo	Extended search of persons across all system items.
ftRelation	dbo	Linked ticket. The function is used to populate the fields in the dialog for updating selected links (@trId) on the Ticket links tab @ticketId.
ftRelationsTypes	dbo	Types of links between tickets. The function is used to populate the link menu.
ftTicketsStateIntersectList	dbo	The intersection of statuses for @TicketIds tickets, which you can transition to from ticket statuses, with the exception to Resolved.
ftTicketStateList	dbo	The list of statuses for the @TicketIds ticket, which you can transition to from the current status, with the exception to Resolved.
ftTicketStateListIncResolved	dbo	The list of statuses for the @TicketIds ticket, which you can transition to from the current status.
ftTicketStateMultiList	dbo	Function for the return of the intersection of possible states (including Solved/Closed) for multiple tickets.
tfDay	dbo	Calendar of days starting with @Begin to @End (excluding).
tfPersonManager	dbo	Direct managers.
tfSplitString	dbo	The function divides the value based on a preset separator.

Triggers

Trigger	Scheme	Table	Operation	Description
T_tAct_Insert	dbo	tAct	Insert	Writes the current date and time of event creation into tAct.dRecordCreated.
T_tHdTicketCust_Insert	dbo	tHdTicket	Insert	A new record will be created for custom items of the ticket in the tHdTicketCust table.
TR_LicDowngrade_LogChanges	dbo	LicDowngrade	Insert, Delete	Enters the change in "substitute products" into the license log. (LicHistLog)
TR_LicHist_LogChanges	dbo	tblLicHist	Insert, Update	Enters the change of the license properties into the license log. (LicHistLog)
TR_LicHistCust	dbo	tblLicHist	Insert	A new record will be created for custom items of the license in the LicHistCust table.
TR_LicHistCust_LogChanges	dbo	LicHistCust	Insert, Update, Delete	Enters the change of the value of the license custom fields into the license log. (LicHostLog)
TR_LicHistDocument_LogChanges	dbo	LicHistDocument	Insert, Delete	Logs changes to the Document bindings of a license to the license log. (LicHistLog)
TR_LicHistItem_LogChanges	dbo	tblLicHistItem	Insert, Update, Delete	Enters the change of the value of the license item into the license log. (LicHostLog)
TR_LicHistMedia_LogChanges	dbo	LicHistMedia	Insert, Delete	Logs changes to the Media bindings of a license to the license log (LicHistLog).
TR_LicHistRelation_LogChanges	dbo	LicHistRelation	Insert, Update, Delete	Enters the change of links between licenses item into the license log. (LicHostLog)
TR_News_MarkEmbededImagesInHtml	dbo	News	Update	Images in the text of news are marked as intext in the tDocument table.
TR_ProductCust	dbo	tblProduct	Insert
TR_tAccountCust	dbo	tAccount	Insert	A new record will be created for custom items of the organization in the tAccountCust table.
TR_tAct_Delete_UpdatePersonTicketDisplay	dbo	tAct	Delete	Updates the "read" ticket status when an event is deleted
TR_tAct_Insert_Update_Delete	dbo	tAct	Insert, Update, Delete	Recomputes the time elapsed waiting for requester and possibly shifts the due date for resolving of the ticket if SLA is paused. Checks the completion of the first reaction to the requester. Recomputes the due date of the current target for the ticket. Recomputes the reported work for the given ticket.
TR_tAct_Insert_UpdatePersonTicketDisplay	dbo	tAct	Insert	Updates the "read" ticket status when a new event is created
TR_tAct_MarkEmbededImagesInActHtml	dbo	tAct	Update	Images in the text of events are marked as intext in the tDocument table.
TR_tAct_Update_UpdatePersonTicketDisplay	dbo	tAct	Update	Updates the "read" ticket status when an event is edited
TR_tArticle_MarkEmbededImagesInHtml	dbo	tArticle	Update	Images in the text of knowledge base articles are marked as intext in the tDocument table.
TR_tblInstHist_RemoveLicTrans	dbo	tblInstHist	Update, Delete	Deletes the coverage of the product by licenses in case the product will be uninstalled or deleted.
TR_tblProperty_SetNodeIdValue	dbo	tblProperty	Insert	When creating a "User" property, this sets its value to the user object.
TR_tColumnValue_UpdateLocCache	dbo	tColumnValue	Insert, Update, Delete	Updates the cache via localizing values of custom fields.
TR_tEmailSignature_MarkEmbededImagesInHtml	dbo	tEmailSignature	Update	Images in the text of signatures are marked as intext in the tDocument table.
TR_tHdSection_UpdateLocCache	dbo	tHdSection	Insert, Update, Delete	Updates the cache by localizing the service name and description.
TR_tHdSectionCust	dbo	tHdSection	Insert	A new record will be created for custom items of the service in the tHdSectionCust table.
TR_tHdTicketApprovalItem_Insert_Update_Delete	dbo	tHdTicketApprovalItem	Insert, Update, Delete	Starts the procedure spUpdateTicketLastAction. (Converts the date of the last action related to the entered ticket number.)
TR_tHdTicketApprovalItem_MarkEmbededImagesInHtml	dbo	tHdTicketApprovalItem	Update	Images in the text of messages from approver are marked as intext in the tDocument table.
TR_TicketAlertSeverity_UpdateLocCache	dbo	TicketAlertSeverity	Insert, Update, Delete
TR_TicketAlertType_UpdateLocCache	dbo	TicketAlertType	Insert, Update, Delete
TR_TicketChange_Insert_Update_Delete	dbo	TicketChange	Insert, Update, Delete	Starts the procedure spUpdateTicketLastAction. (Converts the date of the last action related to the entered ticket number.)
TR_TicketState_MarkEmbededImagesInHtml	dbo	TicketState	Update	Images in the instructions for resolvers are marked as intext in the tDocument table.
TR_TicketState_UpdateLocCache	dbo	TicketState	Insert, Update, Delete	Updates the cache by localizing the name, status description and instructions for solvers.
TR_TicketStateCust	dbo	TicketState	Insert	A new record will be created for custom items of the ticket state in the TicketStateCust table.
TR_TicketTagType_UpdateLocCache	dbo	TicketTagType	Insert, Update, Delete
TR_TicketType_UpdateLocCache	dbo	TicketType	Insert, Update, Delete	Updates the cache by localizing the process name and description.
TR_tLocale_UpdateLocCache	dbo	tLocale	Insert, Update, Delete	Updates the cache by the means of localization.
TR_tLocalization_UpdateLocCache	dbo	tLocalization	Insert, Update, Delete	Updates the cache by the means of localization.
TR_tPersonCust	dbo	tPerson	Insert	A new record will be created for custom items of the person in the tPersonCust table.
TR_tSla_UpdateLocCache	dbo	tSla	Insert, Update, Delete	Updates the cache by localizing the SLA name and description.
TR_tSlaCust	dbo	tSla	Insert	A new record will be created for custom items of the SLA in the tSlaCust table.
TR_tString_UpdateLocCache	dbo	tString	Insert, Update, Delete	Updates the cache by localizing system texts.

Details

dbo.ActMark

Marking the record in the ticket log.

Column	Type	Description
id	tinyint, not null	Record ID
Name	nvarchar(255), not null	Record marking name

dbo.ActOperation

Kind of process in the ticket log

Column	Type	Description
id	int, not null	Record ID
Name	nvarchar(255), not null	Process kind name

dbo.AdTrustedDomain

List of trustworthy domains.

Column	Type	Description
id	int, not null	Record ID.
DomainName	nvarchar(128), not null	Domain name in a "dot" notation.
Hostname	nvarchar(32), not null	Network name of server where the domain controller is running.
Order	int, not null	Order in which ImportAD will try the servers of the replicated controller of the same domain.
Skip	bit, not null	1=skip elements from this domain during import.

Apps.App

Application.

Column	Type	Description
id	int, not null	Application ID.
Name	nvarchar(255), not null	Application name.
Description	nvarchar(max), null	Application description.
IsEnabled	bit, not null	If the application is enabled. 1 = enabled, 0 = disabled.

Perf.AppOperation

Measured operations in applications

Column	Type	Description
id	int, not null	Operation identifier
AppOperation	nvarchar(255), null	Operation name

Perf.AppOperationRecord

Operation responses in applications

Column	Type	Description
id	int, not null	Record identifier
AppOperationId	int, not null	Measured operation identifier. A foreign key to the AppOperation table.
OperationStart	datetime, not null	Operation start time
ServerDurationSeconds	float, null	Duration of the operation on the server in seconds
ClientDurationSeconds	float, null	Duration of the operation in the client in seconds
UserPersonId	int, not null	User identifier of a person who performed the operation

Perf.AppOperationRecordData

Additional operation data in applications

Column	Type	Description
id	int, not null	Data record identifier
AppOperationRecordId	int, not null	Identifier of a record to which the data is related. A foreign key to the AppOperationRecord table.
DataName	nvarchar(255), null	Parameter name
TextDataValue	nvarchar(255), null	Parameter text value
IntDataValue	int, null	Integer parameter value
FloatDataValue	float, null	Real parameter value

dbo.ArticleHdSection

Assigning articles from the knowledge base to services.

Column	Type	Description
id	int, not null
ArticleId	int, null
SectionId	int, null

dbo.AssetCheckReason

Reasons for not finding an asset during web asset check.

Column	Type	Description
id	int, not null	Record ID
Name	nvarchar(255), not null	Name of the reason

dbo.AssetCheckReasonLoc

Cache of processed localizations.

Column	Type	Description
AssetCheckReasonId	int, not null	Reason ID (AssetCheckReason.id)
LocaleId	int, not null	Language ID
Name	nvarchar(255), not null	Localized reason name.

dbo.AssetDetectionUpload

Information on files received from autonomous Agents.

Column	Type	Description
Id	uniqueidentifier, not null
ComputerNodeId	int, not null
DetectionKind	int, not null
TempFileName	nvarchar(100), null

dbo.AzureAdTenant

The table of Azure Active Directory tenants from which users are imported.

Column	Type	Description
id	int, not null	Record ID
AzureTenantId	nvarchar(40), not null	Folder ID in Azure

dbo.ColumnValueLoc

Cache of value list item localizations.

Column	Type	Description
ColumnValueId	int, not null	Value list item ID.
ColumnId	int, not null	Custom field ID.
LocaleId	int, not null	Language ID.
ColumnValue	nvarchar(max), not null	Localized item value.
ColumnValueShort	nvarchar(max), not null	Localized reduced item value.

dbo.ConnectionToken

Valid safety token table.

Column	Type	Description
id	int, not null	Record ID.
Token	varchar, not null	Token.
ValidTo	datetime, not null	Valid to.

dbo.CustomThemeProperty

Property of the custom theme.

Column	Type	Description
id	int, not null	Record ID
Name	nvarchar(30), not null	Name of the theme property.
Value	nvarchar(30), not null	Value of the theme property.

dbo.DataPack

Data packages inserted by database updates

Column	Type	Description
id	nvarchar(128), not null	Data package identifier
InsertedDate	datetime, not null	Date of insertion

dbo.DataQuery

Data query defined by an SQL query

Column	Type	Description
id	int, not null	Record ID
Name	nvarchar(255), not null	Query name
Description	nvarchar(max), null	Description
SqlQuery	nvarchar(max), null	SQL query
IsEnabled	bit, not null	1 = the query is enabled, 0 = disabled.
ErrorMessage	nvarchar(max), null	Error message at the last SQL script run.
Hidden	bit, not null

dbo.DataQueryPermission

Permission to run a Data query.

Column	Type	Description
id	int, not null	Record ID
DataQueryId	int, not null	DataQuery (DataQuery.id)
RoleId	int, null	Role (tRole.iRoleId)
PersonId	int, null	Person (tPerson.iPersonId)

dbo.DetectEventLog

Detected events from the Event log of computers

Column	Type	Description
id	int, not null	Record ID
DetectId	int, not null	Detection ID
EventDate	datetime, null	Event date and time (UTC)
EventID	int, null	Event ID in the Event log
Message	nvarchar(max), null	Event text

dbo.DetectMethod

Detection method (e.g. without Agent, autonomous Agent, ...)

Column	Type	Description
id	int, not null	Record ID.
BehaviorId	int, not null	Behavior from the system perspective: 0=Custom detection method, 1=Automatically, 2=Autonomous Agent, 3=Without Agent, 4=Agent over TCP/IP, 6=MS SCCM, 7=Manually
Name	nvarchar(64), null	Name of the detection method.
Custom1	nvarchar(1024), null	Field for user data, usually identifier of the custom detection method.

dbo.DetectProfile

Detection profiles

Column	Type	Description
id	int, not null	Record ID
ProfileName	nvarchar(64), not null	Profile name
DefaultProfile	bit, not null	Default profile
DetectPeriod	int, null	Period of automatic detection planning
HwMethodId	int, null	HW detection method ID
HwSharePath	nvarchar(255), null	Path to the shared folder of HW detection
HwTcpIpPort	int, null	HW detection agent port number during detection by Agent over TCP/IP
HwUpdateObjects	bit, not null	Update objects in the tree automatically according to HW detection
SwMethodId	int, null	SW detection method ID
SwSharePath	nvarchar(255), null	Path to the shared folder of SW detection
SwTcpIpPort	int, null	SW detection agent port number during detection by Agent over TCP/IP
SwIsFull	bit, not null	Full SW detection
SwIncludeFiles	nvarchar(255), null	Full SW detection, include files
SwExcludeFiles	nvarchar(255), null	Full SW detection, skip files
SwUpdateInstHist	bit, not null	Update Installation Registry automatically according to SW detection

dbo.DetRegUninstall

Detected registry entries. The table contains records which may differ in various computers.

Column	Type	Description
id	int, not null	Record ID.
DetectId	int, not null	ID detection.
RegUninstallId	int, not null	ID of the unique registry key.
EstimatedSize	int, null
UninstallString	nvarchar(255), null
ProductID	nvarchar(255), null
InstallDate	nvarchar(255), null
InstallLocation	nvarchar(255), null
InstallSource	nvarchar(255), null
LogFile	nvarchar(255), null
ModifyPath	nvarchar(255), null
Readme	nvarchar(255), null
NoModify	int, null
NoRemove	int, null
NoRepair	int, null
ALC_ProductPath	nvarchar(255), null
PIDKey	nvarchar(255), null
CD_KEY	nvarchar(255), null	Detected activation key.
DigitalProductId	nvarchar(255), null	Detected product key.

dbo.DocumentFolder

Document folder

Column	Type	Description
id	int, not null	Record ID
Name	nvarchar(255), not null	Folder name
Objects	bit, not null	1 = documents in this folder can be linked to objects
SwLicenses	bit, not null	1 = documents in this folder can be linked to software licenses
Stocktakings	bit, not null	1 = documents in this folder can be linked to the asset stocktaking

dbo.DocumentFolderRight

Permissions of users and groups for documents stored in a certain document folder

Column	Type	Description
id	int, not null	Record ID
DocumentFolderId	int, not null	Document folder (DocumentFolder.id)
PersonId	int, null	User (tPerson.iPersonId); Just one of the PersonId and RoleId must have a value filled in.
RoleId	int, null	User group (tRole.iRoleId)
CanRead	bit, null	1 = read permission for documents
CanModify	bit, null	1 = editing permission for documents
CanDelete	bit, null	1 = deletion permission for documents

dbo.EmailSignatureHdSection

Assigning signatures to services.

Column	Type	Description
EmailSignatureId	int, not null
HdSectionId	int, null

dbo.FormScriptExtension

Definition of custom JavaScript for forms.

Column	Type	Description
id	int, not null	Entity ID.
SectionId	int, not null	Link to service.
Javascript	nvarchar(max), null	JavaScript inserted into the page.

dbo.HdSectionEwsTokens

Tokens for logging in to MS Exchange.

Column	Type	Description
HdSectionId	int, not null	Service ID (see tHdSection.iHdSectionId)
RefreshToken	nvarchar(max), null	Refresh token
AccessToken	nvarchar(max), null	Access token
AccessTokenExpiration	datetime, null	Access token expiration (UTC)
LastErrorMessage	nvarchar(max), null	Error message and from the last login to the mailbox. If it contains NULL, the last login was successful.

dbo.HdSectionLoc

Cache of service localizations.

Column	Type	Description
HdSectionId	int, not null	Service ID.
LocaleId	int, not null	Language ID.
HdSection	nvarchar(1024), null	Localized service name.
HdSectionShort	nvarchar(255), null	Located short service name.
HdSectionDesc	nvarchar(max), null	Located short service name.
HdSectionKeywords	nvarchar(max), null	Localized service keywords.
HdSectionLocId	int, not null	Record ID.

dbo.HdSectionManager

Effective service managers.

Column	Type	Description
id	int, not null	Record ID.
HdSectionId	int, not null	ID of the service where the user is a manager.
PersonId	int, not null	User ID.
RequesterRoleId	int, not null	ID of the group of requesters associated with the permissions (mapping of requesters to the solver team).

dbo.HdSectionMessageTag

Unique service prefix and suffix pair.

Column	Type	Description
id	int, not null	Record ID
Prefix	nvarchar(255), null	Prefix
Suffix	nvarchar(255), null	Suffix

dbo.HdSectionNodeClass

Object types assigned to services.

Column	Type	Description
id	int, not null	Record ID.
HdSectionId	int, not null	A service (tHdSection.iHdSectionId) to which the object type is linked.
NodeClassId	int, not null	The object type (tblClass.intClassId) which is linked to the service.

dbo.HdSectionNodeClassMyAssets

Property entrusted to me - services which should be displayed in the service offer on the pages of objects of a certain type.

Column	Type	Description
id	int, not null	Record ID.
HdSectionId	int, not null	The service (tHdSection.iHdSectionId) which should be displayed on the object pages.
NodeClassId	int, not null	The class of objects (tblClass.intClassId) whose website should display the service.

dbo.HdSectionOperator

Effective main service solvers.

Column	Type	Description
id	int, not null	Record ID.
HdSectionId	int, not null	ID of the service where the user is a main solver.
PersonId	int, not null	User ID.
RequesterRoleId	int, not null	ID of the group of requesters associated with the permissions (mapping of requesters to the solver team).

dbo.HdSectionReader

Effective readers in services.

Column	Type	Description
id	int, not null	Record ID.
HdSectionId	int, not null	ID of the service where the user is a reader.
PersonId	int, not null	User ID.
RequesterRoleId	int, not null	ID of the group of requesters associated with the permissions (mapping of requesters to the solver team).

dbo.HdSectionRightsLog

Logging of changes in user permissions to services.
The meaning of values in permission columns:
1=enable
0=refuse
NULL=not set

Column	Type	Description
id	int, not null	Record ID
TimeStamp	datetime, not null	Change performance date and time (UTC)
ModifiedByPersonId	int, null	User ID of a person who performed the change.
ModifiedByPerson	nvarchar(255), not null	The name of the user who did the change.
HdSectionId	int, null	Service ID
HdSectionIdOld	int, null	ID of the original service
HdSection	nvarchar(255), null	Service name
HdSectionOld	nvarchar(255), null	Original service name
RoleId	int, null	User group ID which is the permission holder.
RoleIdOld	int, null
Role	nvarchar(255), null	User group name which is the permission holder.
RoleOld	nvarchar(255), null	User group name of a person who was originally a permission holder.
PersonId	int, null	User ID of a person who is the permission holder.
PersonIdOld	int, null	User ID of a person who was originally a permission holder.
Person	nvarchar(255), null	User name of a person who is the permission holder.
PersonOld	nvarchar(255), null	User name of a person who was originally a permission holder.
Operator	bit, null	Main solver permissions
OperatorOld	bit, null	Original main solver permissions
Solver	bit, null	Solver permissions
SolverOld	bit, null	Original solver permissions
SolverTake1	bit, null	Solver permissions with the right to take the ticket over (main)
SolverTake1Old	bit, null	Original solver permissions with the right to take the ticket over (main)
SolverTake2	bit, null	Solver permissions with the right to take the ticket over (secondary)
SolverTake2Old	bit, null	Original solver permissions with the right to take the ticket over (secondary)
Manager	bit, null	Manager permissions
ManagerOld	bit, null	Original manager permissions
Reader	bit, null	Reader permissions
ReaderOld	bit, null	Original reader permissions
ExceptionalSolver	bit, null	Exceptional solver permissions
ExceptionalSolverOld	bit, null	Original exceptional solver permissions
IrregularOperator	bit, null	Permissions of the ticket reporter (formerly of the irregular operator)
IrregularOperatorOld	bit, null	The original permissions of the ticket reporter (formerly of irregular operator)
SolverGroup	bit, null
SolverGroupOld	bit, null
RequesterRoleId	int, null	ID of the group of requesters associated with the permissions (mapping of requesters to the solver team).
RequesterRoleIdOld	int, null	ID of the group of requesters originally associated with the permissions (mapping of requesters to the solver team).
RequesterRole	nvarchar(255), null	Name of the group of requesters associated with the permissions (mapping of requesters to the solver team).
RequesterRoleOld	nvarchar(255), null	Name of the group of requesters originally associated with the permissions (mapping of requesters to the solver team).

dbo.HdSectionSolver

Effective service solvers.

Column	Type	Description
id	int, not null	Record ID.
HdSectionId	int, not null	ID of the service where the user is a solver.
PersonId	int, not null	User ID.
RequesterRoleId	int, not null	ID of the group of requesters associated with the permissions (mapping of requesters to the solver team).

dbo.HdSectionSolverGroup

Effective solvers from solver groups of services.

Column	Type	Description
id	int, not null	Record ID.
HdSectionId	int, not null	ID of the service where the user is a solver group member.
PersonId	int, not null	User ID.
RequesterRoleId	int, not null	ID of the group of requesters associated with the permissions (mapping of requesters to the solver team).

dbo.IdSeqType

Numeric sequence types.

Column	Type	Description
id	int, not null	Record ID.
IdSeqType	nvarchar(32), not null	Numeric sequence type.

dbo.IntegratedAuthIpRange

IP address range for Integrated Windows Authentication.

Column	Type	Description
id	int, not null	Record ID.
FromIP	bigint, null	Beginning of the range of IP addresses, including.
ToIP	bigint, null	End of the range of IP addresses, including endpoint.

dbo.InventoryDocument

Stocktaking - documents.

Column	Type	Description
InventoryId	int, not null	Inventory (tblInventory.intInventoryId).
AMDocumentId	int, not null	Document (tblDocument.id)

dbo.KindDataType

Property data types in AM.

Column	Type	Description
KindDataTypeId	int, not null	Property data type ID.
DataTypeName	nvarchar(20), null	Property data type name.

dbo.KindRight

Security for properties.

Column	Type	Description
id	int, not null	Record ID.
KindId	int, not null	Property definition ID.
RoleId	int, not null	Group ID.
ClassId	int, null	Object kind ID. The value NULL meals that the permission applies to all object kinds.
CanRead	tinyint, null	Permission to read.
CanModify	tinyint, null	Permission to change value.

dbo.LibraryIcon

Service icon library.

Column	Type	Description
Id	int, not null	Record ID
Name	nvarchar(100), null	Icon name
Content	varbinary, not null	Binary content of file in PNG format
SystemIcon	bit, not null	1 = system icon

dbo.LicDowngrade

License - downgrade.

Column	Type	Description
LicHistId	int, not null	License ID - tblListHist
ProductId	int, not null	Product ID - tblProduct
Desc	nvarchar(255), null	Note

dbo.LicHistCust

License custom fields values.

Column	Type	Description
LicHistId	int, null

dbo.LicHistDocument

License - links to documents and media.

Column	Type	Description
LicHistId	int, not null	License (tblLicHist.intLicHistId)
AMDocumentId	int, not null	Document (tblDocument.id)

dbo.LicHistItemAssign

Assigning/removing/moving license to/from/between computers.

Column	Type	Description
id	int, not null	Record ID
LicHistId	int, not null	License
LicHistItemId	int, null	License item
AssignedDate	datetime, not null	Date assigned/removed
AssignedPersonId	int, not null	Assigning/Removing author
SrcNodeId	int, null	Source object
DestNodeId	int, null	Target object
LicInfo	nvarchar(1000), null	Information on the assigned/removed license.
ItemInfo	nvarchar(1000), null	Information on the assigned/removed license item.

dbo.LicHistLog

Change record for a license or a license item.

Column	Type	Description
id	int, not null	Record ID.
LogDate	datetime, not null	Date and time of the event.
LicHistId	int, null	The license ID to which the change relates. A foreign key in the LicHist table.
LicHistLogKindId	int, not null	Change kind ID. The kinds of changes are specified in the LicHistLogKind table.
PersonId	int, not null	Change author ID. A foreign key in the tPerson table.
PropName	nvarchar(100), null	Name of the changed license property or license item property.
OldVal	nvarchar(255), null	The original property value.
NewVal	nvarchar(255), null	New property value.
Message	nvarchar(max), null	A message displayed in the license log.

dbo.LicHistLogKind

Kind of change of a license or a license item.

Column	Type	Description
id	int, not null	Record ID.
LogKind	nvarchar(100), not null	Kind of change.
MsgTemplate	nvarchar(255), not null	Template of the message for displaying the change in the license log.

dbo.LicHistMedia

License - links to documents and media.

Column	Type	Description
LicHistId	int, not null	License (tblLicHist.intLicHistId)
MediaId	int, not null	Media (tblMedia.id)

dbo.LicHistRelation

A table containing links between licenses in AM Console

Column	Type	Description
id	int, not null	Record ID.
BeginLicHistId	int, not null	Initial license link ID. A foreign key on the tblLicHist table.
EndLicHistId	int, not null	End license link ID. A foreign key on the tblLicHist table.
LicHistRelationTypeId	int, not null	Link type. A foreign key on the LicHistRelationType table.
ModifiedDate	datetime, not null	Date of last link edit.
ModifiedByPersonId	int, not null	Person who performed the last link edit.

dbo.LicHistRelationType

Types of links between licenses in the AM

Column	Type	Description
id	int, not null	Record ID
BeginName	nvarchar(32), not null	Start of link (name).
EndName	nvarchar(32), not null	End of link (name).
Directional	bit, not null	If the link is directional or non-directional. 1 = directional, 0 = non-directional.
Cyclic	bit, not null	if creating circular tasks is permitted. 1 = Yes, 0 = No.
OneToMany	bit, not null	If the link type is OneToMany. 1 = OneToMany, 0 = ManyToMany.
LicHistRelationTypeBehaviorId	int, not null	Link behavior. If system or custom one. A foreign key on LicHistRelationTypeBehavior.

dbo.LicHistRelationTypeBehavior

Types of links between licenses in the AM from the viewpoint of system/custom links.

Column	Type	Description
id	int, not null	Record ID
Name	nvarchar(70), null	Name

dbo.LicKind

"CAL/Licensing" list, i.e. per device, per user, etc.

Column	Type	Description
id	int, not null
LicKind	nvarchar(32), not null

dbo.LicProductCoverage

Which of all products have license coverage.

Column	Type	Description
LicHistId	int, not null	License ID - tblListHist
ProductId	int, not null	Product ID - tblProduct
ProductPackId	int, null

dbo.LicRight

Permissions of persons and groups to software licenses of organizations.

Column	Type	Description
id	int, not null	Record ID
NodeId	int, null	Organization (tblNode.intNodeId) to whose software licenses the permissions apply.
PersonId	int, null	Authorized user (tPerson.iPersonId)
RoleId	int, null	Authorized group of users (tRole.iRoleId)
CanRead	tinyint, null	Permission to read
CanModify	tinyint, null	Permission to modify

dbo.LicType

License types.

Column	Type	Description
id	int, not null	Item ID.
LicType	nvarchar(32), not null	Type name.

dbo.LogLevel

Enumeration of log levels

Column	Type	Description
id	int, not null	Record ID
Name	nvarchar(50), not null	Log level name

dbo.MailMessage

Outgoing email queue.

Column	Type	Description
id	int, not null
EmlMail	varbinary, not null
SendAttempts	int, null
LastErrorMsg	nvarchar(max), null
LastAttemptTime	datetime, null
Priority	int, null	Priority in the queue for sending. Larger numbers represent higher priority. The default value is 10000. Recommended values: - Urgent messages (e.g., synchronization messages between systems) = 15000 - Standard notifications and alerts = 10000 - Messages sent in bulk = 5000

dbo.MediaLend

Information on items lent and returned in the media library.

Column	Type	Description
MediaId	int, not null	Media (tblMedia.id)
lintPersonNodeId	int, null	Lended to person in tree - tblNode
txtPerson	nvarchar(255), null	Lended to
dteLended	datetime, null	Date lended
dteReturned	datetime, null	Date returned
txtNote	nvarchar(max), null	Note
liLendingPersonId	int, not null	Lended by - tPerson
liAcceptingPersonId	int, null	Taken over by - tPerson

dbo.News

News.

Column	Type	Description
id	int, not null	Primary table key.
CreatedDate	datetime, not null	Creation date of the news post.
Subject	nvarchar(max), not null	Name of the news post.
Text	nvarchar(max), null	Text of the news post.
Order	int, not null	News post display order.
ShowEndDate	datetime, null	Date until which the news post shall be displayed.
CreatedByPersonId	int, not null	User who created the news post.
HtmlText	nvarchar(max), null	HTML text of the news post.
SentDate	datetime, null	Date and time of the last sending of the news post.
Important	bit, not null	1 = important news post. Alerts for important unread news are displayed on every WA page.
PublishToTenants	bit, not null	1 = news post displayed to users of all tenants. This option can only be enabled in the ALVAO provider's database.
ShowToRequesters	bit, not null	1 = also show to requesters of selected services; 0 = show only to members of service teams

dbo.NewsHdSection

Services for which the individual news are intended.

Column	Type	Description
id	int, not null	Primary table key.
NewsId	int, not null	id of the news post (News.id).
HdSectionId	int, null	id of the service for which the news post is intended (tHdSection.iHdSectionId). NULL = intended for all services.

dbo.NewsRead

Records of reading the news. In multi-tenant operation, records of reading news displayed to other tenants are saved in the provider's database.

Column	Type	Description
id	int, not null	Record ID
NewsId	int, not null	News post ID (News.id).
PersonId	int, not null	Person ID (tPerson.iPersonId). Person ID in the tenant's database in a multi-tenant operation.
PersonName	nvarchar(255), null	Name of the person
PersonLogin	nvarchar(255), null	Person’s username
TenantId	int, null	Tenant ID in the tenant database. ZERO, if this is a local news post.
Organization	nvarchar(255), null	Organization name in the tenant database. NULL if this is local news post.
FirstDisplayed	datetime, not null	Date and time user first viewed the news post.

dbo.NewTicketFormColumn

Column order on a New Ticket Form

Column	Type	Description
id	int, not null	Entity ID
SectionId	int, not null	Link to service
ColumnId	int, not null	Link to column
Order	int, not null	Column order on a New Ticket Form
Required	bit, not null	Marking the item obligation.

dbo.NewTicketFormSection

Column	Type	Description
id	int, not null
Name	nvarchar(255), not null
Order	int, not null
SectionId	int, not null
Expand	bit, not null

dbo.NewTicketFormTextBlock

Column	Type	Description
id	int, not null
TextHtml	nvarchar(max), null
Order	int, not null
SectionId	int, not null

dbo.NodeDocument

Objects in the tree - links to documents.

Column	Type	Description
lintNodeId	int, not null	Object (tblNode.intNodeId
AMDocumentId	int, not null	Document (tblDocument.id)
RemovedDate	datetime, null	Date of link deletion.
RemovedByPersonId	int, null	ID of the person who deleted the link.

dbo.NodeHealthStatus

Object health status

Column	Type	Description
id	int, not null	Health status ID.
Description	nvarchar(max), null	Status description

dbo.NodeHealthStatusLoc

Cache of language localizations of object health statuses, see NodeHealthStatus.

Column	Type	Description
NodeHealthStatusId	int, not null	Health status ID (NodeHealthStatus.id).
LocaleId	int, not null	Language ID (tLocale.iLocaleId).
Description	nvarchar(max), null	Localized status description.

dbo.NodeRelation

Table with links between objects in AM Console

Column	Type	Description
id	int, not null	Record ID.
BeginNodeId	int, not null	ID of start link object. Foreign key on tblNode table.
EndNodeId	int, not null	ID of end link object. Foreign key on tblNode table.
NodeRelationTypeId	int, not null	Link Type. Foreign key on NodeRelationType table.
CreatedDate	datetime, not null	Link creation date and time (UTC)
CreatedByPersonId	int, not null	User ID of a person who created the link (tPerson.iPersonId).
RemovedDate	datetime, null	Link removal date and time (UTC)
RemovedByPersonId	int, null	User ID of a person who deleted the link (tPerson.iPersonId).

dbo.NodeRelationType

Types of links between objects in the AM.

Column	Type	Description
id	int, not null	Record ID
BeginName	nvarchar(32), not null	Start of link (name).
EndName	nvarchar(32), not null	End of link (name).
Directional	bit, not null	If the link is directional or non-directional. 1 = directional, 0 = non-directional.
Cyclic	bit, not null	if creating circular tasks is permitted. 1 = Yes, 0 = No.
OneToMany	bit, not null	If the link type is OneToMany. 1 = OneToMany, 0 = ManyToMany.
NodeRelationTypeBehaviorId	int, not null	Link behavior. System or custom. Foreign key to NodeRelationTypeBehavior.
LineStyle	varchar, not null
LineColor	varchar, not null
AffectsNodeHealth	bit, not null	1 = health of the final object is influenced by the health of the starting object. 0 = otherwise.

dbo.NodeRelationTypeBehavior

Types of links between objects in the AM from the viewpoint of system/custom links.

Column	Type	Description
id	int, not null	Record ID.
Name	nvarchar(70), null	Name.

dbo.NodeRightLog

Logging of changes in permissions of users in Asset Management.

Column	Type	Description
Id	int, not null	Record ID.
TimeStamp	datetime, not null	Date and time of the change execution.
User	nvarchar(255), null	User name.
Group	nvarchar(255), null	Group name.
Object	nvarchar(255), null	Object name.
ObjectOld	nvarchar(255), null	Object name - the previous value.
Recursive	bit, not null	Check box including of child objects.
RecursiveOld	bit, null	Check box including of child objects - the previous value.
Class	nvarchar(255), null	Object kind name.
ClassOld	nvarchar(255), null	Object kind name - the previous value.
Read	bit, null	Permission to read.
ReadOld	bit, null	Permission to read - the previous value.
Write	bit, null	Permission to edit.
WriteOld	bit, null	Permission to edit - the previous value.
Move	bit, null	Permission to move.
MoveOld	bit, null	Permission to move - the previous value.
Create	bit, null	Permission to create any objects.
CreateOld	bit, null	Permission to create any objects - the previous value.
Delete	bit, null	Permission to delete.
DeleteOld	bit, null	Permission to delete - the previous value.
ModifiedBy	nvarchar(255), not null	Logged-in user name.

dbo.OperatorServiceUsage

Services to which the given solver created tickets last using the New Ticket Form.

Column	Type	Description
id	int, not null	Record ID.
PersonId	int, not null	The solver who used the given service while registering the ticket.
HdSectionId	int, not null	Used service ID while registering the ticket
LastUsed	datetime, not null	Service last use time

dbo.PeriodicAlert

Periodic alerts not defined by an SQL query. Sent by e-mail, periodically with the selected regularity.

Column	Type	Description
id	int, not null	Record ID
Name	nvarchar(255), not null	Alert name
Description	nvarchar(max), null	Description
IsEnabled	bit, not null	If sending is enabled. 1 = enabled, 0 = disabled.
AttachCSV	bit, not null	If the CSV attachment is be attached to the notification. 1 = enabled, 0 = disabled
PeriodicAlertPeriodId	tinyint, not null	Send period. A foreign key on PeriodicAlertPeriod.
StartDate	datetime, not null	Date and time from which the alert should be sent. At the same time, it is the starting point for calculating the date and time another will be sent according to the selected period.
LastSent	datetime, null	Date and time of last alert sent.
SqlQuery	nvarchar(max), null	SQL query defining alerts.
RunOverAnalyticalDatabase	bit, not null	If starting above the analytical database is enabled. 1 = enabled, 0 = disabled.
LastModified	datetime, not null	Date and time of the last notice modification.
ErrorMessage	nvarchar(max), null	Error message at the last SQL script run.

dbo.PeriodicAlertPeriod

Send period of periodic alerts.

Column	Type	Description
id	tinyint, not null	Record ID
Name	nvarchar(255), not null	Period name

dbo.PersonBehavior

People types. Normal users =1, system users >1.

Column	Type	Description
id	int, not null	Record ID.
Description	nvarchar(max), null	Description of the system person type.

dbo.PersonEmailUsage

Use of an e-mail address for sending the message by a specific user.

Column	Type	Description
id	int, not null	Record ID.
UsedByPersonId	int, not null	The user who used the e-mail address.
UsedEmail	nvarchar(255), not null	Used e-mail address for sending the message.
LastUsed	datetime, not null	Time of the last use of the email address.

dbo.PersonEventDisplay

Events viewed by a person.

Column	Type	Description
Id	int, not null
PersonId	int, null
ActId	int, null
TicketApprovalItemId	int, null

dbo.PersonGridView

Cache for the number of unread tickets from the viewpoint of a specific user.

Column	Type	Description
id	int, not null	Record ID.
PersonId	int, not null	Person (tPerson.iPersonId).
GridName	nvarchar(200), null	Name of table (grid), see the ProfileValue.ValueName table.
ViewName	nvarchar(200), null	View name.
UnreadTicketsCount	int, null	Number of unread tickets in the view.
LastCheck	datetime, null	Time (UTC) of the last update of the UnreadTicketsCount value.

dbo.PersonManager

Pre-counted structure of managers and employees.

Column	Type	Description
ManagerPersonId	int, not null	Manager's ID.
EmployeePersonId	int, not null	Employee's ID.
Distance	int, not null	Hierarchical distance of a user from his/her supervisor. Automatically calculated column. Direct manager = 1, manager of a direct manager = 2 etc.

dbo.PersonPasswordHistory

Used people's passwords.

Column	Type	Description
id	int, not null	Record ID.
SinceDate	datetime, not null	Password setting date.
PersonId	int, not null	Person Id.
Password	nvarchar(255), not null	Hash of password used.

dbo.PersonTicketDisplay

A record from the history of the last viewed tickets of the requester.

Column	Type	Description
TicketId	int, not null	Viewed ticket number.
PersonId	int, not null	ID of the person who viewed the ticket.
LastDisplayed	datetime, null	Date and time of the last view of the ticket.
EventsNotDisplayed	bit, not null
Id	int, not null

dbo.PrintReportTemplate

Templates for print reports

Column	Type	Description
id	int, not null	Record ID
Name	nvarchar(255), not null	Template name
Description	nvarchar(max), null	Description of template
LastModified	datetime, not null	Date and time of last change
LastModifiedByPersonId	int, not null	User ID of the person who performed the latest change (tPerson.iPersonId).

dbo.ProductCust

Product License custom fields values.

Column	Type	Description
ProductId	int, not null

dbo.ProductState

Status of the products

Column	Type	Description
id	int, not null	Product status - numerical (Primary key)
ProductState	nvarchar(127), not null	Product status - written
txtDesc	nvarchar(255), not null	txtDesc

dbo.ProfileValue

View settings table

Column	Type	Description
PersonId	int, not null	Foreign key to table tPerson - iPersonId. Specifies the settings "owner"
ValueName	nvarchar(max), not null	Name of settings including path used in registries. The path is provided for the purpose of product identification
StringValue	nvarchar(max), null	String settings value
IntValue	int, null	Int settings value
Backup	bit, not null

dbo.ReceivedMessage

Table for temporary storage of read messages for custom actions.

Column	Type	Description
id	int, not null	Message ID.
EmlMail	varbinary, not null	Message in EML format.
Created	datetime, not null	Date and time of message storage in the database.

dbo.ReceivedMessageRule

Rules for incoming messages to service mailboxes.

Column	Type	Description
id	int, not null	Record ID
OrderNum	int, not null	Determines the order in which the rules are detected and applied.
RuleName	nvarchar(255), not null	Name of rules (must be unique).
SubjectCondition	nvarchar(255), null	Condition for comparing with the subject of the loaded mail.
BodyCondition	nvarchar(255), null	Condition for comparing with the body of the loaded mail.
SenderCondition	nvarchar(255), null	Condition for comparing with the recipient of the loaded mail.
ReceiverCondition	nvarchar(255), null	Condition for comparing with the sender of the loaded mail.
SendMessage	bit, not null	Permit "Send message" action (Yes/No).
MailTo	nvarchar(255), null	Message recipient for "Send message" action.
MailSubject	nvarchar(255), null	Message subject for "Send message" action.
MailText	nvarchar(max), null	Message text for "Send message" action.
MoveRequestToService	bit, not null	Permit "Move to service" action (Yes/No).
MoveToSectionId	int, null	If "Move to service" is permitted, the service id is displayed, otherwise NULL.
ResolveRequest	bit, not null	Enabling the option "Resolve ticket" (Yes/No).
DeleteRequest	bit, not null	Permit "Remove ticket" option (Yes/no).
ModifiedDate	datetime, null	Date and time of last rule edit.
ModifiedByPersonId	int, null	Person who edited the rules.

dbo.RelatedTicketRule

The rules for automatic creation of linked tickets while transiting the source ticket to a certain status.

Column	Type	Description
id	int, not null	Record ID
TicketStateId	int, not null	Ticket status ID (TicketState.id)
TicketTemplateId	int, not null	Ticket template ID (see TicketTemplate.id)
TicketRelationTypeId	int, not null	ID of the relation type between tickets (see TicketRelationType.id)
InDirection	bit, not null	Relation direction; 1 = the created ticket is at the beginning of the relation, 0 = the created ticket is at the end of the relation.
TicketNameTemplate	nvarchar(1024), null	Ticket name template
RelatedTicketRuleRequesterModeId	tinyint, not null	ID of requester setting method (see RelatedTicketRuleRequesterMode.id). 1 = source ticket requester; 2 = source ticket solver; 3 = RequesterPersonId.
RequesterPersonId	int, null	ID of requester for a new ticket (see tPerson.iPersonId)
RequesterColumnId	int, null	ID of selected custom field of type User. This column is used when RelatedTicketRuleRequesterModeId=4. Otherwise is null.
SqlCondition	nvarchar(max), null	SQL condition for creating a ticket

dbo.RelatedTicketRuleColumn

Copied items of the source ticket while creating linked tickets.

Column	Type	Description
RelatedTicketRuleId	int, not null	Rule ID (see RelatedTicketRule.id)
ColumnId	int, not null	Ticket item ID (see tColumn.iColumnId)

dbo.RelatedTicketRuleRequesterMode

Method of setting the requester while creating linked tickets, see RelatedTicketRule.

Column	Type	Description
id	tinyint, not null	Record ID
Description	nvarchar(1024), null	Record description

dbo.RequiredClassKind

The table contains properties that must be filled in for the given object types.

Column	Type	Description
ClassId	int, not null	Object kind ID (tblClass.intClassId)
KindId	int, not null	Property definition ID (tblKind.intKindId)

dbo.RoleBehavior

Types of system rolls, e.g. all users, administrators, ...

Column	Type	Description
id	int, not null
RoleBehavior	nvarchar(100), null

dbo.RoleMembershipLog

Logging of changes in membership in groups.

Column	Type	Description
Id	int, not null	Record ID.
TimeStamp	datetime, not null	Date and time of the operation execution.
MemberTypeId	int, not null	Kind of membership in the group.
Member	nvarchar(255), not null	User or group name.
OperationId	int, not null	Operation.
Group	nvarchar(255), not null	Group name.
ModifiedBy	nvarchar(255), not null	Logged-in user name.

dbo.RoleMembershipLogMemberType

Kind of membership in the group.

Column	Type	Description
Id	int, not null	Membership kind ID.
Name	nvarchar(50), not null	Membership kind name.

dbo.RoleMembershipLogOperation

Executed operation which is logged.

Column	Type	Description
Id	int, not null	Operation ID.
Name	nvarchar(50), not null	Operation name.

dbo.SamAlert

SAM notifications sent.

Column	Type	Description
id	int, not null	Record ID
ProductId	int, not null	Product
ComputerId	int, not null	Computer
SentDate	datetime, not null	Date on which the notification was sent
SamAlertRuleId	int, not null	Notification type
SequenceNum	int, not null	Sequence number of notification
Recipients	nvarchar(max), null	Recipients
ResolvedDate	datetime, null	Date on which the system determined the problem was resolved.

dbo.SamAlertConfig

SAM configuration of notifications.

Column	Type	Description
CheckingDetectPeriod	int, not null
SendTimeHour	float, not null
RepeatLastAlertAfterDays	int, null
MaxDetectAgeDays	int, null

dbo.SamAlertRule

SAM notification rules.

Column	Type	Description
id	int, not null
Active	bit, not null
AlertAfterDays	int, null
AlertSwManager	bit, not null
AlertSuperior	bit, not null
AlertRoleId	int, null

dbo.SamType

SAM notification type - Audit: yes, no, via e-mail.

Column	Type	Description
id	int, not null
Name	nvarchar(32), not null
Desc	nvarchar(256), null

dbo.Scanner

Scanners importing data from other systems or physical devices into Alvao.

Column	Type	Description
id	int, not null	Scanner id (system-defined values)
Name	nvarchar(32), not null	Scanner name

dbo.ScannerPropertyLockout

Locking of values of object properties (dbo.tblProperty) for editing by scanners (dbo.Scanner).

Column	Type	Description
id	int, not null
ScannerId	int, not null	Scanner (Scanner.id)
ClassId	int, not null	Object kind (tblClass.intClassId)
LockingKindId	int, not null	A property definition (tblKind.intKindId) whose non-empty value (tblProperty) locks the property LockedKindId for editing.
LockedKindId	int, not null	A property definition (tblKind.intKindId) which is locked for editing by the non-empty value of the property LockingKindId.

dbo.SccmConnection

Connection to MS SCCM

Column	Type	Description
id	int, not null	Record ID
SccmConnectionKindId	int, not null	Type of connection (SccmConnectionKind.id)
Url	nvarchar(2048), null	Administration Service URL
Username	nvarchar(32), null	Login name for connecting to Administration Service
Password	nvarchar(32), null	User password
ClientId	nvarchar(255), null	GUID of the native client application registered in Azure. Required when connecting via Cloud Management Gateway.
TokenEndpoint	nvarchar(2048), null	URL of the access point for the native client application used to obtain an authorisation token for connecting via the Cloud Management Gateway.
ApplicationUri	nvarchar(2048), null	URL of the web application registered in Azura used to connect via the Cloud Management Gateway.
ConnectionString	nvarchar(2048), null	Connection string for the SCCM database

dbo.SccmConnectionKind

Type of connection to MS SCCM

Column	Type	Description
id	int, not null	Record ID: 1=Administration Service 2=Database
Name	nvarchar(32), not null	Type name

Apps.Script

Application scripts.

Column	Type	Description
id	int, not null	Script ID.
AppId	int, not null	Application ID.
Name	nvarchar(255), not null	Script name.
Code	nvarchar(max), null	Source code of the script.
IsCompilable	bit, not null	Whether the source code can be compiled. 1 = yes, 0 = no.
LastChanged	datetime, null	The date the script was last modified.
IsLibCode	bit, not null	If the code is library. 1 = yes, 0 = no.
Codesign	nvarchar(2048), null	Certified script integrity check value.
Warning	bit, not null	1 = the script contains at least one warning, 0 = no warnings in the script.

dbo.SearchLog

Log of searched queries

Column	Type	Description
id	int, not null	Record ID
TimeStamp	datetime, not null	Date and time of search
Query	nvarchar(max), null	Query
PersonId	int, null	User ID

dbo.SectionSequence

Column	Type	Description
NextSectionId	int, not null

dbo.Server

Settings of server applications (Alvao Service, AM Collector).

Column	Type	Description
id	int, not null
Default	bit, not null
Hostname	nvarchar(20), null
Desc	nvarchar(max), null
LastConnectDate	datetime, null
Unknown	bit, not null
ApprovedCollector	bit, not null
DetEvalImmediately	bit, not null
DetPingBeforeDirect	bit, not null
DetPingBeforeAgent	bit, not null
DetAfterPcOffMinutes	int, not null
DetAafterErrorMinutes	int, not null
DetCntAtOnce	int, not null
DetEvalCntAtOnce	int, not null
DetBlockSleepTimeMinutes	int, not null
DetFilter	nvarchar(max), null
DetEvalFilter	nvarchar(max), null
PswdFilePath	nvarchar(1024), null
NetScanActive	bit, not null
NetScanAlwaysSaveIP	bit, not null
SchedEvalActive	bit, not null
SchedEvalTimeFrom	float, null
SchedEvalTimeTo	float, null
SchedEvalDayExc	int, null
SchedDetActive	bit, not null
SchedDetTimeFrom	float, null
SchedDetTimeTo	float, null
SchedDetDayExc	int, null
AutoLoadActive	bit, not null
AutoLoadFolder	nvarchar(1024), null
AutoLoadDeleteOnSucc	bit, not null
AutoloadDeleteOnFail	bit, not null
AutoLoadStorageConString	nvarchar(1024), null	Connection string of MS Azure storage account. The Alvao Service will automatically load detection data from this storage.
SwLibDownloadLib	bit, not null	The collector will automatically update the SW product library from the Internet. If the option is enabled, it will take precedence over updating from the folder.
SwlibEvalAllDetAfterDownload	bit, not null
SwlibCheckNewLibDays	int, null
SwLibSendAddUnknownReq	bit, not null
SwLibSearchUnknownSW	bit, not null
SwlibSendAnon	bit, not null
SwLibSendContactEmail	nvarchar(255), null
SwLibLoadFromPath	nvarchar(1024), null	The folder from which the new version of SW products library is uploaded.
IsAlvaoService	bit, not null	1 = this record applies to Alvao Service.

dbo.SharedView

Table of shared views.

Column	Type	Description
id	int, not null	Shared view identifier
OwnerPersonId	int, not null	View owner. A foreign key to the tPerson table.
Settings	nvarchar(max), not null	Shared view setting
GridName	nvarchar(max), not null	Name of a table which the shared view is assigned to. The same as dbo.ProfileValue.ValueName.
Removed	datetime, null	Time of view deletion. If it wasn’t, NULL is present.

dbo.SharedViewRecipient

Table of users and groups which the view is shared with.

Column	Type	Description
RoleId	int, null	The group of persons who the view is shared with.
SharedViewId	int, not null	A foreign key to the SharedView table.
id	int, not null	Record identifier.
PersonId	int, null	A person who the view is shared with.

dbo.SlaAlertRuleReceiver

Notice for unresolved tickets - other recipients.

Column	Type	Description
id	int, not null
SlaAlertRuleId	int, not null
PersonId	int, null
RoleId	int, null

dbo.SlaLoc

Cache of SLA localizations.

Column	Type	Description
SlaId	int, not null	SLA ID.
LocaleId	int, not null	Language ID.
Sla	nvarchar(255), null	Localized SLA name.
SlaDesc	nvarchar(max), null	Localized SLA description.

dbo.SlaRightsLog

Logging of changes in SLA assignment
The meaning of values in permission columns:
1=enable
0=refuse
NULL=not set

Column	Type	Description
id	int, not null	Record ID
TimeStamp	datetime, not null	Change performance date and time (UTC)
ModifiedByPersonId	int, null	User ID of a person who performed the change.
ModifiedByPerson	nvarchar(255), not null	The name of the user who did the change.
HdSectionId	int, null	Service ID
HdSectionIdOld	int, null	ID of the original service
HdSection	nvarchar(255), null	Service name
HdSectionOld	nvarchar(255), null	Original service name
RoleId	int, null	User group ID which is the permission holder.
RoleIdOld	int, null
Role	nvarchar(255), null	User group name of a person who was originally a permission holder.
RoleOld	nvarchar(255), null
PersonId	int, null	User ID of a person who is the permission holder.
PersonIdOld	int, null	User ID of a person who was originally a permission holder.
Person	nvarchar(255), null	User name of a person who is the permission holder.
PersonOld	nvarchar(255), null	User name of a person who was originally a permission holder.
SlaId	int, null	SLA ID
SlaIdOld	int, null	ID of the original SLA
Sla	nvarchar(255), null	SLA name
SlaOld	nvarchar(255), null	Original SLA name
Access	bit, null	Access permissions
AccessOld	bit, null	Original access permissions
Default	bit, null	Marking of the default SLA
DefaultOld	bit, null	Original marking of the default SLA
Inheritance	bit, null	Inheritance.
InheritanceOld	bit, null	Original value of inheritance.

dbo.SnmpDeviceTypeMap

Map for determining the type of object based on device descriptions in SNMP.

Column	Type	Description
id	int, not null	Record id
SysDescrRegex	nvarchar(max), not null	Regex pattern of the "sysDescr" SNMP values (OID 1.3.6.1.2.1.1.1) associated with this record. See Regular Expression Language - Quick Reference.
ClassId	int, null	Object type (see tblClass).

dbo.StringLoc

Cache of text string localizations.

Column	Type	Description
StringId	int, not null	Text string ID.
LocaleId	int, not null	Language ID.
String	nvarchar(max), null	Localized string text.

dbo.Subscriber

A table containing information on the customer and on the ticket on which information is taken.

Column	Type	Description
id	int, not null
PersonId	int, not null
TicketId	int, not null
SinceDate	datetime, null
SubscribedByPerson	int, null	Id of the user who set the subscription.

dbo.SwItemKind

Kinds of records in the views of software.

Column	Type	Description
id	int, not null	Record ID.
Kind	nvarchar(64), not null	Kind of record.

dbo.tAccount

Organization (in accordance with CRM, i.e. the company).

Column	Type	Description
iAccountId	int, not null
sAccount	nvarchar(255), not null
sImportSystem	nvarchar(255), null
sImportRecordId	nvarchar(255), null
dRemoved	datetime, null
liRemovedPersonId	int, null
dCreated	datetime, not null
liCreatedPersonId	int, null
dModified	datetime, not null
liModifiedPersonId	int, null
Phone	nvarchar(30), null	Phone
Phone2	nvarchar(30), null	Phone 2
Fax	nvarchar(30), null	Fax
Email	nvarchar(50), null	Email
Email2	nvarchar(50), null	Email 2
AddressId	int, null	Address 1
Address2Id	int, null	Address 2
Web	nvarchar(50), null	Company web
IdentificationNumber	nvarchar(20), null	Company ID - company identification number
TaxIdentificationNumber	nvarchar(20), null	VAT ID - value added tax identification number

dbo.tAccountCust

Organization custom fields values.

Column	Type	Description
liAccountId	int, null

dbo.tAct

The record in communication or ticket log.

Column	Type	Description
iActId	int, not null	Record ID
liActKindId	int, null	Link to record type
dAct	datetime, null	Time at which the event occurred:
sAct	nvarchar(max), null	Name of event
mActNotice	nvarchar(max), null	Note to event
liActFromPersonId	int, null	Link to sender.
liActToPersonId	int, null	Link to recipient.
liActHdTicketId	int, null	Ticket to which the event belongs
sActFrom	nvarchar(1024), null	Sender name
sActFromEmail	nvarchar(255), null	Sender email
sActFromPhone	nvarchar(255), null	Sender's phone
mActFromContact	nvarchar(max), null	Sender contact details
sActFromMobile	nvarchar(255), null	Sender cell phone
sActFromOffice	nvarchar(255), null	Sender office
sActFromDepartment	nvarchar(255), null	Sender's department
sActFromWorkPosition	nvarchar(255), null	Sender's job
sActFromCompany	nvarchar(255), null	Sender's company
sActTo	nvarchar(2048), null	Name of the recipient. At e-mail messages sent to multiple recipients, the column contains all message recipients.
sActToEmail	nvarchar(255), null	Recipient e-mail. The column is empty at e-mail messages sent to multiple recipients.
nActWorkHours	float, null	Number of work hours
dActRemoved	datetime, null	Time at which the event was removed. The event is not removed for NULL
sActCc	nvarchar(2048), null	Copy
sActAutoSubmitted	nvarchar(255), null	Atribut AutoSubmitted read from email
sActMessageId	nvarchar(255), null	Atribut MessageId read from email
sActXSpamLevel	nvarchar(255), null	Atribut XSpamLever read from email
sActXSpamStatus	nvarchar(255), null	Atribut XSpamStatus read from email
nActTravelHours	float, null	Time traveled in hours
nActTravelKm	float, null	Travel distance in km
bNoCharge	bit, not null	If the value is 1, paid
bWaitingForUser	bit, null	1 - Marks the start of waiting for the requisitioner from 0 - Marks the end of waiting for the requisitioner NULL - does not change the status of waiting for the requisitioner
dRecordCreated	datetime, null	Time at which the record was created. This attribute is only available from version 2.9, records created with an older version will have a NULL value
sRecordCreatedByMachine	nvarchar(255), null	Name of computer on which the record was created. This attribute is only filled in by the ALVAO Service. This attribute is only available from version 2.9, records created with an older version will have a NULL value
iRecordCreatedByProcessPid	int, null	Process ID which created the record. This attribute is only available from version 2.9, records created with an older version will have a NULL value
CreatedByPersonId	int, null	User ID of the event creator
ActHtml	nvarchar(max), null
ActOperationId	int, null	Process kind ID
EffectiveDate	datetime, null
ActMarkId	tinyint, null	Record marking. A foreign key to the ActMark table.
UserRead	bit, not null	The flag specifying whether this event can also be seen by requesters or ticket participants without additional permissions for the service

dbo.tActKind

Record type tAct, e.g. "e-mail", "phone", "note", "process", …

Column	Type	Description
iActKindId	int, not null	Record ID: 1 = e-mail, 2 = phone, 3 = personal meeting, 4 = letter, 5 = voice message, 6 = written message, 7 = form, 8 = note, 9 = process, 10 = other, 11 = alert.
sActKind	nvarchar(255), null	Naming the type of event
iActKindOrder	int, null	Order in which records are displayed.
Removable	bit, not null

dbo.tAddress

Address

Column	Type	Description
id	int, not null
Street	nvarchar(max), not null	Street
ZIP	nvarchar(20), null	ZIP code
City	nvarchar(100), not null	City
Country	nvarchar(100), null	Country

dbo.tApprovalSchema

Approval schemes.

Column	Type	Description
iApprovalSchemaId	int, not null
sApprovalSchema	nvarchar(255), null
mApprovalSchemaDescription	nvarchar(max), null
dApprovalSchemaRemoved	datetime, null
dApprovalSchemaCreated	datetime, null
AutoApproveStepsSameApprover	bit, not null	Automatic approval of steps with the same approver.

dbo.tApprovalSchemaItem

Approval scheme step.

Column	Type	Description
iApprovalSchemaItemId	int, not null
liApprovalSchemaItemApprovalSchemaId	int, not null
iApprovalSchemaItemOrder	int, not null
liApprovalSchemaItemAuthorityRoleId	int, null
bApprovalSchemaItemAuthorityManagerOfUser	bit, not null	The "Requester's direct manager" approval step
bApprovalSchemaItemAuthorityRootManagerOfUser	bit, not null
nExpirationHours	float, null
sCustom	nvarchar(255), null
sApprovalSchemaItemCustomUrl	nvarchar(max), null	Custom form for "approval/rejection".
AutoApproveByRequester	bit, not null	The step is automatically approved by the requester, if he is a member of the selected approval group.
AuthorityRequester	bit, not null	"Requester" approval step.
OnlyRequesterOrHisManager	bit, not null	Selection of the approval step "Group" - "only the requester or their manager"

dbo.tArticle

Article in Knowledge Base.

Column	Type	Description
iArticleId	int, not null
sArticle	nvarchar(1024), null
mArticleAnnotation	nvarchar(max), null
mArticle	nvarchar(max), null
dArticleCreated	datetime, null
dArticleModified	datetime, null
liArticleAuthorPersonId	int, null
ModifierPersonId	int, null
HtmlArticle	nvarchar(max), null
Published	bit, null
Order	int, null
Removed	datetime, null
HtmlArticleBinary	varbinary, null
HtmlArticleBinaryExt	nvarchar(10), null
SimilarityVector	nvarchar(max), null	Contains embedding vector calculated from the article text.

dbo.tBankHoliday

National holidays.

Column	Type	Description
iBankHolidayId	int, not null
liBankHolidayRegionId	int, null
dBankHoliday	datetime, not null
sBankHoliday	nvarchar(255), null

dbo.tBankHolidayLoaded

National holiday blocks included in the database. A block is a list of holidays belonging to one region and year.

Column	Type	Description
liBankHolidayRegionId	int, not null
iYear	int, not null
dRevision	datetime, not null

dbo.tBankHolidayRegion

Local national holiday regions.

Column	Type	Description
iBankHolidayRegionId	int, not null
sBankHolidayRegion	nvarchar(255), not null

dbo.tblADMap

Mapping attributes from AD to AM properties. This configuration is used by ImportAD.

Column	Type	Description
lintClassId	int, null
lintKindId	int, null
txtADClass	nvarchar(255), null
txtADAttr	nvarchar(255), null
bolKey	bit, not null

dbo.tblClass

ID of the objects types. Texts in tblDict.

Column	Type	Description
intClassId	int, not null	Class Id
bComputer	bit, not null
DefaultObjectTemplateNodeId	int, null

dbo.tblCommandDef

Definitions of commands for the "Administrator's Tools" function.

Column	Type	Description
intCommandDefId	int, not null
intCommandDefUID	int, null
txtName	nvarchar(255), not null
txtCommand	nvarchar(255), not null
txtRunDir	nvarchar(255), null
intGroup	int, null

dbo.tblCompany

Code list of organizations (software products library).

Column	Type	Description
intCompanyId	int, not null
intCompanyUID	int, null
txtName	nvarchar(255), not null
txtAddress1	nvarchar(255), null
txtAddress2	nvarchar(255), null
txtCity	nvarchar(255), null
txtZIP	nvarchar(255), null
txtState	nvarchar(255), null
txtWeb	nvarchar(255), null
txtPhone	nvarchar(255), null
bolProducer	bit, not null
bolReseller	bit, not null
bolPrint	bit, not null
intFlags	int, null
txtDescription	nvarchar(255), null
dteTimeStamp	datetime, not null
bolValid	bit, not null
txtCertifiedBy	nvarchar(255), null

dbo.tblComputerIdClass

ID of the objects types based on which the computer is identified during the detection of HW and SW.

Column	Type	Description
lintClassId	int, null

dbo.tblComputerLog

GTS NOVERA detections.

Column	Type	Description
intComputerLogId	int, not null
dteCreated	datetime, null
dteProcessed	datetime, null
intType	int, null
intServiceType	int, null
txtComputerName	nvarchar(255), null
txtSNMP	nvarchar(255), null
txtLDAPGUID	nvarchar(255), null
txtIPAddress	nvarchar(255), null
txtMACAddress	nvarchar(255), null

dbo.tblDetect

Information on HW and SW detections in the computers.

Column	Type	Description
intDetectId	int, not null	Record ID
lintComputerNodeId	int, not null	Computer designated for detection (tblNode).
dteCreated	datetime, null	Time at which the detection is performed.
dteImported	datetime, null	Time at which the detection is loaded to the database
txtDescription	nvarchar(255), null	Note
lintDetectKindId	int, not null	1=hw, 2=sw (see tblDetectKind, tblDict)
dteRqCreated	datetime, null	Time at which the ticket (manual or automatic) was created The ticket will be created once the detection is loaded from the file to the AM Console. The time of the detection is written to dteRqCreated. The "Detect Again" command writes the current time.
txtCollector	nvarchar(255), null	Name of server on which the AM Collector that reserved the ticket resolution is running.
txtShareRq	nvarchar(255), null	Name of ticket sub-folder for detection via shared folder.
lintDetectStatusId	int, not null	1 = "no response so far" 2 = "ok" - carried out without warnings and errors. 3 = "warning" - Warnings were encountered during the detection process, but no errors. 4 = "error" - At least one error was encountered during the detection.
liRqCreatedPersonId	int, not null	The user that created this ticket, see tPerson.
dUpdated	datetime, null
DetectSourceMethod	int, null
ManualRq	bit, not null	If the value is 1, the ticket was created manually with the activated Detect and evaluate immediately option.

dbo.tblDetectAction

Scheduled evaluation of HW and SW by detection.

Column	Type	Description
intDetectActionId	int, not null
lintDetectId	int, not null
lintDetectActionKindId	int, not null
txtCollector	nvarchar(255), null
ManualRq	bit, not null	If the value is 1, the ticket was created manually by the Evaluate immediately command.

dbo.tblDetectKind

ID of the types of detection (HW, SW). Texts in tblDict.

Column	Type	Description
intDetectKindId	int, not null

dbo.tblDetectOpts

Detections setting.

Column	Type	Description
lintDetectId	int, null
lintComputerNodeId	int, null
lintDetectMethodId	int, null
txtSharePath	nvarchar(255), null
intTcpipPort	int, null
lintDetectKindId	int, not null
bolSwFull	bit, null
txtSwInclude	nvarchar(255), null
txtSwExclude	nvarchar(255), null
bolUpdate	bit, not null
intDetectPeriod	int, null

dbo.tblDetectStatus

ID of the detections statuses. Texts in tblDict.

Column	Type	Description
intDetectStatusId	int, not null

dbo.tblDetFile

Detected files on the computers (SW detection).

Column	Type	Description
intDetFileId	int, not null
lintFileId	int, null
lintDetectId	int, null
txtFolderPath	nvarchar(255), null
dteCreated	datetime, null
dteModified	datetime, null
dteAccessed	datetime, null
intAttribs	int, null
LastRun	datetime, null	The date the file was last run.
RunCount	int, null	Total number of files running

dbo.tblDict

Common table for the text code lists of the system tables values.

Column	Type	Description
lintClassId	int, null	object class - tblClass
lintNameLangId	int, null	language name - tblLang
lintDetectKindId	int, null
lintDetectStatusId	int, null
lintIdSeqId	int, null
lintProductTypeId	int, null
lintProductCategoryId	int, null
lintMediaTypeId	int, null
lintDocumentKindId	int, null
lintHistoryFlags	int, null
lintDiaryKindId	int, null
txtText	nvarchar(255), null	Just one of the attributes lintClassId, lintNameLangId, ..., lintDiaryKindId must have a value different from null. The attribute txtText contains the name of the relevant item.
lintInstallMsgId	int, null	installation/uninstallation reports
lintPropEditMsgId	int, null	Log - edit
lintLicTypeId	int, null	License kind
lintLicModeId	int, null	License mode
lintLicHistCALId	int, null	Cal license
lintPropertyMapAssignId	int, null
lintAssetStateId	int, null	Property status
lintInventoryStatusId	int, null	Asset check status
lintAllClassObjId	int, null	Text for "all objects" - combo box
lintLendSubjId	int, null	Log - rental
lintLendMsgId	int, null	Log - rental
liSwPresenceId	int, null	SW profiles - profile name
iLicenseStatusId	int, null	SW - license status - text
iLicErrMsgId	int, null	SW - error message for license on SW tab
iSwProfErrMsgId	int, null	SW - error message for profile on SW tab

dbo.tblDocument

Documents.

Column	Type	Description
id	int, not null	Record ID
Name	nvarchar(255), null	Name of the document.
IdNumber	nvarchar(255), null	Identification number 1
lintDocumentKindId	int, not null	Type - tblDict
txtMemo	nvarchar(max), null	Note
CreatedDate	datetime, not null	Date and time the document was created (UTC).
IssuedDate	datetime, null	Date of issue of the document.
lintResellerCompanyId	int, null	Vendor - tblCompany
lintSrcNodeId	int, null	Handover protocol - the User type object representing a person handing over (tblNode.intNodeId).
lintDestNodeId	int, null	Handover protocol - the User type object representing a recipient (tblNode.intNodeId).
txtIdNumber2	nvarchar(255), null	ID number 2
dteRemoved	datetime, null	Voided
liCreatedPersonId	int, null	Author - tPerson
liRemovedPersonId	int, null	Voided by - tPerson
TransferConfirmTypeId	int, not null	Sign method.
SignDate	datetime, null	Date of signing.
SignPersonId	int, null	ID of the person who signed the document.
SignComputer	nvarchar(255), null	Name of the computer from which the document was signed.
SignedBy	nvarchar(128), null	The person who signed the document (if its ID cannot be obtained)
DocumentFolderId	int, not null	Document folder (DocumentFolder.id)
GiverFlags	int, null	The bit array of flags expressing the relation of the person handing over to the handed over asset in the handover protocol. Possible values: - NULL = no relation - 0x01 = assets entrusted for use - 0x02 = other entrusted assets
ReceiverFlags	int, null	The bit array of flags expressing the relation of the recipient to the asset handed over in the handover protocol. Possible values: - NULL = no relation - 0x01 = assets entrusted for use - 0x02 = other entrusted assets
SummaryProtocol	bit, not null	1 = this is a summary internal handover protocol.

dbo.tblDocumentKind

Kinds of documents. Texts in tblDict

Column	Type	Description
intDocumentKindId	int, not null

dbo.tblFile

Detected files on the computer (SW detection).

Column	Type	Description
intFileId	int, not null
txtName	nvarchar(255), null
txtExt	nvarchar(255), null
intSize	int, null
iInsertSourceRecordAuxId	int, null
ProductId	int, null	Recognized product.
FileImageId	int, null	Recognized based on the rule.
OriginalProductId	int, null	Original recognized product
Hash	varbinary, not null	File signature.
EvalSwLibDate	datetime, null	The date of the library according to which the file has been recognized.

dbo.tblFileImage

Recognition rules for files (software products library).

Column	Type	Description
intFileImageId	int, not null
intFileImageUID	int, not null
txtName	nvarchar(255), null
txtExt	nvarchar(255), null
intSize	int, null
intFileVersionMSLo	int, null
intFileVersionMSHi	int, null
intFileVersionLSLo	int, null
intFileVersionLSHi	int, null
intProductVersionMSLo	int, null
intProductVersionMSHi	int, null
intProductVersionLSLo	int, null
intProductVersionLSHi	int, null
intLanguage	int, null
intCodePage	int, null
txtComments	nvarchar(255), null
txtCompanyName	nvarchar(255), null
txtFileDescription	nvarchar(255), null
txtFileVersion	nvarchar(255), null
txtInternalName	nvarchar(255), null
txtLegalCopyright	nvarchar(255), null
txtLegalTrademarks	nvarchar(255), null
txtOriginalFilename	nvarchar(255), null
txtProductName	nvarchar(255), null
txtProductVersion	nvarchar(255), null
txtPrivateBuild	nvarchar(255), null
txtSpecialBuild	nvarchar(255), null
bolProductKey	bit, not null
intOrder	int, null
intFlags	int, null
dteTimeStamp	datetime, not null
bolValid	bit, not null
txtCertifiedBy	nvarchar(255), null
lintProductId	int, not null

dbo.tblFileStringInfo

Information on detected files - texts.

Column	Type	Description
lintFileId	int, not null
intLanguage	int, null
intCodePage	int, null
txtComments	nvarchar(255), null
txtCompanyName	nvarchar(255), null
txtFileDescription	nvarchar(255), null
txtFileVersion	nvarchar(255), null
txtInternalName	nvarchar(255), null
txtLegalCopyright	nvarchar(255), null
txtLegalTrademarks	nvarchar(255), null
txtOriginalFilename	nvarchar(255), null
txtProductName	nvarchar(255), null
txtProductVersion	nvarchar(255), null
txtPrivateBuild	nvarchar(255), null
txtSpecialBuild	nvarchar(255), null

dbo.tblFileVerInfo

Information on detected files - versions.

Column	Type	Description
lintFileId	int, not null
intFileVersionMS	int, null
intFileVersionLS	int, null
intProductVersionMS	int, null
intProductVersionLS	int, null
intFileFlagsMask	int, null
intFileFlags	int, null
intFileOS	int, null
intFileType	int, null
intFileSubtype	int, null
intFileDateMS	int, null
intFileDateLS	int, null

dbo.tblHistory

Log - history of objects in the tree - move, deletion, insertion, etc.

Column	Type	Description
intHistoryId	int, not null	Record ID
lintNodeId	int, not null	object - tblNode; always different from null
lintDetectId	int, null	detection - tblDetect; Null is possible, provided the operation was executed manually without a link to the detection
dteDateTime	datetime, null	date and time
intFlags	int, null	bit array: 1 = moved here "X" 2 = moved from here "X" 3 = moved to "X" 4 = new "X" inserted here 5 = created in "X" 6 = moved here "X" (scanner) 7 = moved from here "X" (scanner) 8 = moved from "Y" to "X" (scanner) 9 = new "X" inserted here (scanner) 10 = created in "X" (scanner)
lintOpNodeId	int, null	object X - tblNodeId; This attribute can be NULL, if object X was removed from the database
txtOpNodeName	nvarchar(255), null	name of object X including full path
liPersonId	int, not null	Author of recorded operation - tPerson
lintOp2NodeId	int, null	object Y - tblNodeId; This attribute can be NULL, if object Y was removed from the database
txtOp2NodeName	nvarchar(255), null	name of object Y including full path
RemovedDate	datetime, null
RemovedByPersonId	int, null

dbo.tblIcon

Icons.

Column	Type	Description
intIconId	int, not null	icon Id
oleIcon	image, null	icon bitmap
txtDesc	nvarchar(255), null	icon name
uid	int, null	Unique identifier UID (only system icons)
Svg	varbinary, null	Icon in SVG format

dbo.tblIdSeq

Numeric sequences - definitions.

Column	Type	Description
intIdSeqId	int, not null	1 = Media 2 = Invoices 3 = Acceptance Protocols 4 = Documents 5 = Certificates 6 = EULAs
txtPrefix	nvarchar(255), null	Prefix
NextNumber	nvarchar(60), null	Next number that will be used. Formatting including "0" is preserved.
txtSuffix	nvarchar(255), null	Suffix
sName	nvarchar(255), null	Sequence name
liKindId	int, null	Property
bUse	bit, not null	1=series is active
IdSeqTypeId	int, null	Numeric sequence type.

dbo.tblInstHist

Records on installation and uninstallation of products on the computers (manual as well as detected)

Column	Type	Description
intInstHistId	int, not null	installation id
lintComputerNodeId	int, not null	Computer - tblNode
lintProductId	int, not null	Product - tblProduct
lintInstallDetectId	int, null	Which detection detected the installation - tblDetect
lintUnistallDetectId	int, null	Which detection detected the uninstallation - tblDetect
dteInstallDetected	datetime, null	Date on which the installation was detected
dteUninstallDetected	datetime, null	Date on which the uninstallation was detected
dteInstalled	datetime, null	Installed
dteUninstalled	datetime, null	Uninstalled
txtMemo	nvarchar(max), null	Note
txtDetProductName	nvarchar(255), null	Name of detected product
txtDetProductVersion	nvarchar(255), null	Version of detected product
intDetLanguage	int, null	Detection product language - LCID
txtDetProductId	nvarchar(255), null	Detected Product-ID
txtDetInstallDate	nvarchar(255), null	Detected installation date
txtDetRecognizedBy	nvarchar(255), null	Recognized by
txtDetCDKey	nvarchar(255), null	Detected CD-Key
liInstalledPersonId	int, null	Installed by - tPerson
liUninstalledPersonId	int, null	Uninstalled by - tPerson
Installed	datetime, null	Date of manual or detected installation of the product.
Uninstalled	datetime, null	Date of manual or detected uninstallation of the product.

dbo.tblInstTrial

Special installation.

Column	Type	Description
lintProductId	int, not null	Product - tblProduct
lintComputerNodeId	int, not null	Computer - tblNode
txtDesc	nvarchar(255), null	Note
ValidUntil	datetime, null	Date of expiration

dbo.tblInventory

Stocktaking - list of stocktakings.

Column	Type	Description
intInventoryId	int, not null
dteCreated	datetime, null
dteClosed	datetime, null
txtDesc	nvarchar(255), null
bolSelectionLocked	bit, not null

dbo.tblInventoryAsset

Stocktaking - assets in a specific stocktaking.

Column	Type	Description
intInventoryAssetId	int, not null
lintInventoryId	int, null
lintNodeId	int, null
txtDesc	nvarchar(255), null
intSelectionNum	int, null
dteCreated	datetime, null
bolProcessed	bit, not null
bolLocked	bit, not null
bolTransfered	bit, not null
txtAsset_Name	nvarchar(255), null
txtAsset_InventoryNum	nvarchar(255), null
txtAsset_EvidentaryNum	nvarchar(255), null
txtAsset_User	nvarchar(255), null
txtAsset_User_PersonalId	nvarchar(255), null
txtAsset_Place	nvarchar(255), null
txtAsset_SerialNum	nvarchar(255), null
txtRead_Asset_Name	nvarchar(255), null
txtRead_Asset_InventoryNum	nvarchar(255), null
txtRead_Asset_EvidentaryNum	nvarchar(255), null
txtRead_Asset_User	nvarchar(255), null
txtRead_Asset_User_PersonalId	nvarchar(255), null
txtRead_Asset_Place	nvarchar(255), null
txtRead_Asset_SerialNum	nvarchar(255), null
txtRead_State	nvarchar(255), null
lintUserNodeId	int, null
txtAsset_Centre	nvarchar(255), null
txtRead_Asset_Centre	nvarchar(255), null
txtRead_Asset_Class	nvarchar(255), null
dRead_Date	datetime, null
NoteForAdmin	nvarchar(max), null	A message from a person performing asset check over web.
ConfirmedBy	nvarchar(255), null	The user name of a user who confirmed the asset over web.
AssetCheckReasonId	int, null	ID of the reason for not finding an asset during web asset check (AssetCheckReason.id)

dbo.tblInventoryAssetPack

Stocktaking - list of reader's files.

Column	Type	Description
intInventoryAssetPackId	int, not null
lintInventoryId	int, null
txtName	nvarchar(255), null
txtDesc	nvarchar(255), null
dteCreated	datetime, null
dteExported	datetime, null
dteImported	datetime, null
liPersonId	int, null
Web	bit, not null	If the reader file is intended for web asset check. 1 = Yes, 0 = No.

dbo.tblInventoryAssetPackRel

Stocktaking - assignment of assets to readers.

Column	Type	Description
lintInventoryAssetPackId	int, null
lintInventoryAssetId	int, null

dbo.tblKind

Definitions of the objects properties.

Column	Type	Description
intKindId	int, not null	primary key
txtName	nvarchar(255), not null	property name
lintIconId	int, null	icon - tblIcon
intFlags	int, null	bit field: 0x20 = property not inheritable
lintValueKindId	int, null	This attribute contains the tblKind.intKindId definition of the property, from which the list of values shall be used (tblKindValue)
bolGlobalScope	bit, not null	1 = global property for a class of objects. "0" indicates the property is considered local for each class of objects (printers, computers etc.). An automatic list of values is then put together from the values of this property for the given object class,
bolUnique	bit, not null	1 = property value must be unique
intOrder	int, null	The sequence for table filtering can be set
intKindCode	int, null	The unique number determines the property (integrated ones are numbered), user properties do not have this number
bSelectOnly	bit, not null	1 = property value can only be selected from the list of values
CleanValueByCopying	bit, not null	1 = Delete value when copying properties
KindDataTypeId	int, not null	Property data type ID.
RequiredForAllClasses	bit, not null	1 = the property is mandatory in objects of all kinds that use it. In this case, there is no record for it in the RequiredClassKind table.

dbo.tblKindValue

Value lists for the properties of objects.

Column	Type	Description
lintKindId	int, not null	definition of property - tblKind
txtValue	nvarchar(255), null	Value
KindValueBehaviorId	int, null	System item identification

dbo.tblLang

ID of languages. Text in tblDict

Column	Type	Description
intLangId	int, not null	language Id, e.g. 1029=Czech, 1051=Slovak, 1033=English

dbo.tblLicHist

License - list of purchased software licenses.

Column	Type	Description
intLicHistId	int, not null	Record ID
lintProductId	int, not null	Product - tblProduct
LicenseCount	int, null	Number of purchased licenses
dteDate	date, not null	Purchase date
dteDateExpire	date, null	Date of expiration
txtLicName	nvarchar(255), null	License name
txtMemo	nvarchar(max), null	Note
txtDepartment	nvarchar(255), null	Cost center
txtInventoryNum	nvarchar(255), null	Inventory number
dteUpgradeTo	date, null	Date of upgrading to ...
txtActivationKey	nvarchar(1024), null	Activation key
CreatedPersonId	int, null	Author - tPerson
CreatedDate	datetime, null	Created.
LicKindId	int, not null	1 = devices 2 = user 3 = connection 4 = processor
AutoAssign	bit, not null	Assign automatically
MultiAssign	bit, not null	A flag indicating whether multiple license items can be assigned to the same object.
LicTypeId	int, null	License type.
AutoAssignFilter	nvarchar(max), null	Filter for automatic assignment of licenses.
InvalidatedDate	datetime, null	The date on which the license was invalidated.
InvalidatedByPersonId	int, null	The person who has invalidated the license.
AutoAssignNow	bit, not null	A tag indicating whether the license should be automatically and immediately assigned.
OrganizationNodeId	int, null	Organization ID.
IsValid	bit, not null	A flag indicating whether the license is valid.
UId	nvarchar(255), null	Unique license identifier in the external system.
CoverPackPartsWithoutPackageInstalled	bit, not null	Cover package components when package itself is not installed. 0 = the license will cover the components of the package only if the license package itself is installed. 1 = the license covers the components of the package even if the package itself is not installed.
NoProductInstallation	bit, not null	Check whether the assigned license covers any installations on endpoint devices or not (SaaS, CAL).
ProductNotes	nvarchar(255), null

dbo.tblLicHistItem

License - license items.

Column	Type	Description
intLicHistItemId	int, not null	Record ID
lintLicHistId	int, not null	License ID - tblLicHist
NodeId	int, null	Computer ID - tblNode
ActivationKey	nvarchar(255), null	Serial number
txtMemo	nvarchar(max), null	Note
txtInventoryNum	nvarchar(255), null	Inventory number
txtDepartment	nvarchar(255), null	Center
txtRequest	nvarchar(255), null	Ticket
AutoAssigned	bit, not null	Automatically assigned item
LicensesCount	int, not null	Number of assigned licenses

dbo.tblLicTrans

License - shared licenses.

Column	Type	Description
lintProductId	int, not null	Product - tblProduct
NodeId	int, not null	Computer - tblNode
LicNodeId	int, not null	Computer from which the license is shared - tblNode
txtDesc	nvarchar(255), null	Note

dbo.tblLog

Log - changes in the properties values and information on the detection results.

Column	Type	Description
intLogId	int, not null	Record ID
lintNodeId	int, null	object - tblNode
lintDetectId	int, null	detection - tblDetect
dteLog	datetime, null	date and time
lintLogKindId	int, null	record type: 0 = unclassified 1 = information 2 = warning 3 = error 4 = property value change 5 = computer is off 6 = detection file does not exist yet (this is a detection via a shared folder) 7 = data in detection differs from data in inventory 8 = object cannot be automatically updated according to the detection 9 = hw detection performed 10 = sw detection performed 11 = inventory performed 12 = duplicate computer name
txtLog	nvarchar(max), null	record text
lintInventoryId	int, null	inventory - tblInventory
liLogPersonId	int, null	author - tPerson
RemovedDate	datetime, null
RemovedByPersonId	int, null
KindId	int, null	ID of the property definition related to the change.

dbo.tblMedia

Media.

Column	Type	Description
id	int, not null	Record ID
IdNumber	nvarchar(255), null	Identification number
lintMediaTypeId	int, not null	Type - tblMediaTypeId
txtTitle	nvarchar(255), null	Name
txtAuthor	nvarchar(255), null	Author
txtMemo	nvarchar(max), null	Note
txtLocation	nvarchar(255), null	Location

dbo.tblMediaType

ID of the media types. Texts in tblDict.

Column	Type	Description
intMediaTypeId	int, not null

dbo.tblNetScanRange

Network search setting.

Column	Type	Description
intRangeId	int, not null
intFromIP	bigint, null
intToIP	bigint, null
txtCollector	nvarchar(255), null
nPeriodHours	float, null
dteLastScan	datetime, null

dbo.tblNode

Objects in the tree.

Column	Type	Description
intNodeId	int, not null	Object id
lintParentId	int, null	Id of parent object, foreign key to tblNode
lintIconId	int, null	icon - tblIcon
intState	int, null	bit field: 1 = Recycle Bin object 2 = the object is protected against deletion 4 = Object Template object 8 = object cannot obe moved 0x10 = hidden object 0x20 = object template 0x40 = property list tabs 0x80 = history is not kept for the object 0x100 = folder "Computer found in network"
txtName	nvarchar(255), null	object name
lintClassId	int, null	object type - tblClass
bolAutoUpdate	bit, not null	1=according to hardware detection; automatic object update is enabled; Objects with an attribute value of 1 are displayed in this tree as a "yellow triangle" symbol
txtLDAPGUID	nvarchar(255), null	GUID object value in ActiveDirectory, according to which the object was created.
bolComputerStateOn	bit, null	1=object represents the last computer to respond to ping, 0=computer did not respond, NULL=ping not applied
txtPath	nvarchar(1024), null	path to tree object, for example, "Contoso/New York Office/Sales Department"
bolIgnoreDifferences	bit, not null	1=any differences found on this object during hardware detection will be ignored and the program will not attempt to update the tree object
liSwProfileId	int, null	which SW profile does the computer use
bSwAllAllowed	bit, not null	1=all software is allowed on PC for profiles
LastAgentWSContact	datetime, null
NotNullParentId	int, not null	The ID of the parent object; in the case of no parent object, 0 is here.
DetectProfileId	int, null	Computer detection profile
RequiredPropertyAlert	bit, not null	The object does not have any of the required properties filled in.
PathLen	int, null
IsDiscarded	bit, not null	1 = the object is discarded.
IsRemoved	bit, not null	1 = Whether the object is in the Recycle bin.
IsTemplate	bit, not null	1 = the object is object template.
IsPropertyCategory	bit, not null	1 = the object is property category.
IsHidden	bit, null	1 = the object is the Recycle bin, or Object templates, or Property categories, or their child object.
IsActive	bit, null	1 = the object is not the Discarded assets, or the Recycle bin, or Object templates, or Property categories, neither their child object.

dbo.tblNodeParent

Objects in the tree - tree.

Column	Type	Description
lintNodeId	int, not null	object - tblNode
lintParentNodeId	int, not null	object on path to tree root - tblNode

dbo.tblNotice

Notes.

Column	Type	Description
intNoticeId	int, not null	Record ID
lintNodeId	int, not null	object - tblNodeId
dteDateTime	datetime, null	date and time the note was created
txtSubject	nvarchar(255), null	subject
txtDesc	nvarchar(max), null	text
liPersonId	int, null	author - tPerson
RemovedDate	datetime, null
RemovedByPersonId	int, null

dbo.tblOsVersionInfo

Detection of SW - information on the operating system.

Column	Type	Description
lintDetectId	int, not null
intMajorVersion	int, null
intMinorVersion	int, null
intBuildNumber	int, null
intPlatformId	int, null
txtCSDVersion	nvarchar(255), null
intServicePackMajor	int, null
intServicePackMinor	int, null
intSuiteMask	int, null
intProductType	int, null

dbo.tblProduct

Products / software (software products library).

Column	Type	Description
intProductId	int, not null
intProductUID	int, null
txtName	nvarchar(255), not null
txtVersion	nvarchar(255), null
txtEdition	nvarchar(255), null
txtPlatform	nvarchar(255), null
lintLangId	int, null
lintProducerCompanyId	int, null
lintProductTypeId	int, not null
lintProductCategoryId	int, null
txtDescription	nvarchar(255), null
intFlags	int, null
dteTimeStamp	datetime, not null
bolValid	bit, not null
txtCertifiedBy	nvarchar(255), null
nPrice	float, null
SamTypeId	int, not null
AlternateApprovedProduct	nvarchar(max), null
ProductStateId	int, not null
SupportedVersion	nvarchar(32), null
ProductStateModifiedPersonId	int, null
ProductStateModifiedDate	datetime, null
ProductRejectedFrom	datetime, null
FullName	nvarchar(1023), null

dbo.tblProductCategory

ID of the products categories (OS). Text in tblDict.

Column	Type	Description
intProductCategoryId	int, not null

dbo.tblProductPack

Definition of software products packages (software products library).

Column	Type	Description
lintProductPackId	int, not null
lintProductId	int, not null
intFlags	int, null
dteTimeStamp	datetime, not null
bolValid	bit, not null
txtCertifiedBy	nvarchar(255), null

dbo.tblProductType

ID of the products types (commercial, freeware, ...) (software products library).

Column	Type	Description
intProductTypeId	int, not null

dbo.tblProperty

Objects in the tree - properties.

Column	Type	Description
intPropertyId	int, not null	primary key
lintNodeId	int, not null	object - tblNode
lintKindId	int, not null	property type - tblKind
txtValue	nvarchar(255), null	property value
intState	int, null	bite field: 2 = property locked against deletion
intNameOrder	int, null	property value order in object name; If the object name is not created from the property value, the value is 0 or NULL
bolInheritable	bit, not null	1=property is inherited into the child objects
ParentNodeId	int, null	ID of the parent object from which the property is inherited.
NodeIdValue	int, null	Object ID - property value for the "User" type property.

dbo.tblPropertyMap

Mapping properties to system functions.

Column	Type	Description
intPropertyMapId	int, not null
lintPropertyMapTypeId	int, null
lintObjClassId	int, null
lintObjKindId	int, null
lintKindId	int, null
lintMapObjClassId	int, null
lintMapObjKindId	int, null
lintMapKindId	int, null

dbo.tblRegImage

Software products library - recognition rules for records from the register.

Column	Type	Description
intRegImageId	int, not null
intRegImageUID	int, not null
txtDisplayName	nvarchar(255), null
txtDisplayVersion	nvarchar(255), null
intVersionMajorLo	int, null
intVersionMinorLo	int, null
intVersionMajorHi	int, null
intVersionMinorHi	int, null
intLanguage	int, null
txtPublisher	nvarchar(255), null
txtComments	nvarchar(255), null
txtPath	nvarchar(255), null
bolProductKey	bit, not null
intOrder	int, null
intFlags	int, null
dteTimeStamp	datetime, not null
bolValid	bit, not null
txtCertifiedBy	nvarchar(255), null
lintProductId	int, not null

dbo.tblRegUninstall

Detected registry entries. The table contains records which may repeat in various computers.

Column	Type	Description
intRegUninstallId	int, not null
lintRootRegKeyId	int, not null
txtPath	nvarchar(255), not null
txtDisplayName	nvarchar(255), null
txtDisplayVersion	nvarchar(255), null
intVersion	int, null
intLanguage	int, null
txtPublisher	nvarchar(255), null
txtComments	nvarchar(255), null
txtAuthorizedCDFPrefix	nvarchar(255), null
txtContact	nvarchar(255), null
txtHelpLink	nvarchar(255), null
txtHelpTelephone	nvarchar(255), null
intSystemComponent	int, null
txtSize	nvarchar(255), null
txtURLInfoAbout	nvarchar(255), null
txtURLUpdateInfo	nvarchar(255), null
intVersionMajor	int, null
intVersionMinor	int, null
intWindowsInstaller	int, null
lintProductId	int, null
lintRegImageId	int, null
lintOriginalProductId	int, null
Hash	varbinary, not null
EvalSwLibDate	datetime, null
FullName	nvarchar(511), not null

dbo.tblRegValue

Detection - values of detected records from the register.

Column	Type	Description
intRegValueId	int, not null
lintDetectId	int, not null
lintRootRegKeyId	int, not null
txtPath	nvarchar(255), null
txtName	nvarchar(255), null
txtValue	nvarchar(255), null

dbo.tblSetting

Mapping properties to system functions.

Column	Type	Description
txtKey	nvarchar(255), not null
txtValue	nvarchar(255), null
intValue	int, null

dbo.tblSwLibUpdate

Information on which computer is executing the software products library update.

Column	Type	Description
txtCollector	nvarchar(255), null
dteUpdateStart	datetime, null

dbo.tblSystemSetting

System settings.

Column	Type	Description
bolDetect_RestrictDetectionCnt	bit, not null
bolNode_Rights	bit, not null

dbo.tblUserNodeRight

Rights in the object tree to groups / users.

Column	Type	Description
intUserNodeRightId	int, not null
lintNodeId	int, null
lintClassId	int, null
bolRecursive	bit, not null
bolRead	bit, null
bolWrite	bit, null
bolMove	bit, null
bolDelete	bit, null
liPersonId	int, null
liRoleId	int, null
CreateObj	bit, null

dbo.tblVersion

Software products library version.

Column	Type	Description
intVersion	int, null	database version number (=35 and further recorded in tDb)
intDataVersion	int, null	basic data version number
dteSwLib	datetime, null	Software product library version date
intLangId	int, null	Database language
intLanguage	int, null	Database language

dbo.tblWbemClassDesc

Code list of values for the detected HW properties.

Column	Type	Description
txtCLASS	nvarchar(255), null
txtPropName	nvarchar(255), null
intPropValueIndex	int, null
txtPropValueDesc	nvarchar(255), null

dbo.tblWbemObject

HW detected in the computers.

Column	Type	Description
intWbemObjectId	int, not null
lintDetectId	int, not null
bolVirtualObject	bit, not null
__CLASS	nvarchar(255), null
AdapterRAM	float, null
AdapterType	nvarchar(255), null
AttachedTo	nvarchar(255), null
Availability	int, null
BankLabel	nvarchar(255), null
BaseBoard	nvarchar(255), null
Capacity	bigint, null
Caption	nvarchar(255), null
ChassisTypes	int, null
txtChassisTypesDesc	nvarchar(255), null
Compressed	bit, null
CSDVersion	nvarchar(255), null
CurrentClockSpeed	int, null
CurrentRefreshRate	int, null
DataWidth	int, null
Description	nvarchar(255), null
DeviceID	nvarchar(255), null
DeviceLocator	nvarchar(255), null
DeviceType	nvarchar(255), null
DHCPEnabled	bit, null
DNSServerSearchOrder	nvarchar(255), null
Prop_Domain	nvarchar(255), null
Drive	nvarchar(255), null
DriveType	int, null
EDIDVersion	nvarchar(255), null
FileSystem	nvarchar(255), null
FormFactor	int, null
txtFormFactorDesc	nvarchar(255), null
FreeSpace	float, null
InstallDate	datetime, null
InfraredSupported	bit, null
InterfaceType	nvarchar(255), null
IPAddress	nvarchar(255), null
IPEnabled	bit, null
IPSubnet	nvarchar(255), null
IRQNumber	int, null
MACAddress	nvarchar(255), null
ManufactureDate	datetime, null
Manufacturer	nvarchar(255), null
MaxCapacity	int, null
MaxClockSpeed	int, null
MaxRefreshRate	int, null
MediaType	nvarchar(255), null
MemoryDevices	int, null
MemoryType	int, null
txtMemoryTypeDesc	nvarchar(255), null
MinRefreshRate	int, null
Model	nvarchar(255), null
MonitorManufacturer	nvarchar(255), null
Monochrome	bit, null
PartOfDomain	bit, null
Prop_Name	nvarchar(255), null
NetConnectionID	nvarchar(255), null
Organization	nvarchar(255), null
OSLanguage	int, null
PNPDeviceID	nvarchar(255), null
PortName	nvarchar(255), null
ProcessorId	nvarchar(255), null
Prop_Product	nvarchar(255), null
RegisteredUser	nvarchar(255), null
ScreenHeight	int, null
ScreenWidth	int, null
SerialNumber	nvarchar(255), null
Prop_Size	float, null
Service	nvarchar(255), null
ServiceName	nvarchar(255), null
SMBIOSBIOSVersion	nvarchar(255), null
SocketDesignation	nvarchar(255), null
Speed	nvarchar(255), null
StatusInfo	int, null
txtStatusInfoDesc	nvarchar(255), null
SystemDirectory	nvarchar(255), null
SystemType	nvarchar(255), null
TotalPhysicalMemory	bigint, null
TypeDetail	int, null
txtTypeDetailDesc	nvarchar(255), null
UPSPort	nvarchar(255), null
UserName	nvarchar(255), null
Version	nvarchar(255), null
VideoModeDescription	nvarchar(255), null
VolumeSerialNumber	nvarchar(255), null
WakeUpType	int, null
txtWakeUpTypeDesc	nvarchar(255), null
AlvaoVirtualMachineHostname	nvarchar(128), null
NumberOfLogicalProcessors	int, null
Active	bit, null
MaxHorizontalImageSize	int, null
MaxVerticalImageSize	int, null
DriveLetter	nvarchar(16), null	Drive letter.
ProtectionStatus	int, null	The status of drive section encryption by the BitLocker tool. 0 = off, 1 = on, 2 = unknown.
NumberOfCores	int, null	Number of physical CPU cores.
IsActivated	bit, null
IsEnabled	bit, null
IsOwned	bit, null
ManufacturerVersion	nvarchar(128), null
ManufacturerVersionFull20	nvarchar(128), null
ManufacturerVersionInfo	nvarchar(128), null
PhysicalPresenceVersionInfo	nvarchar(128), null
SpecVersion	nvarchar(128), null

dbo.tblWbemObjectProcess

Hardware "Blacklist".

Column	Type	Description
txtCLASS	nvarchar(255), null
txtPropName	nvarchar(255), null
txtPropValue	nvarchar(255), null
bolSetObjectAsVirtual	bit, not null
bolClearObjectProp	bit, not null

dbo.tblWbemObjectRel

Links between the detected components of the computers.

Column	Type	Description
lintWbemObjectId1	int, not null
lintWbemObjectId2	int, not null

dbo.tBuilding

Buildings, see item Request.Building.

Column	Type	Description
iBuildingId	int, not null
sBuilding	nvarchar(255), null

dbo.tColumn

List of custom fields and certain system items.

Column	Type	Description
iColumnId	int, not null	Item ID.
sTable	nvarchar(128), null	Name of the table where the values of the item are stored.
sColumn	nvarchar(128), null	Name of the column in the table where the values of the item are stored.
sTitle	nvarchar(255), not null	Displayed item name.
mDescription	nvarchar(max), null	Item description.
nOrder	float, not null	The order of items as they are described on the forms.
bUseColumnValue	bit, not null	Use the value list.
Removed	datetime, null	Date of item removal.
Multiline	bit, not null	Multi-row text.
Localize	bit, not null	The flag specifying whether translation of value lists of a custom field into other languages is enabled / allowed.
Type	nvarchar(128), null	Custom field data type. May contain basic types (i.e. nvarchar, bit, int, datetime, float) or advanced data types: - user – int representing foreign key to tPerson (i.e. tPerson.iPersonId)
MaxLength	int, null	The maximum length of a custom field in characters.
RoleId	int, null	Source group of field type User (tRole.iRoleId).

dbo.tColumnValue

Value lists for custom fields.

Column	Type	Description
iColumnValueId	int, not null	Record ID.
liColumnId	int, not null	Link to custom field record.
liHdSectionId	int, null	NULL represents an item on the list of values applies to all services. The view is otherwise limited only to the configured service.
mColumnValue	nvarchar(max), not null	Displayed item name.
nOrder	float, not null	Order for displaying items, sorted from lowest to highest number.
sExtra1	nvarchar(255), null
ParentValue	int, null	Parent tree item.
ColumnValueShort	nvarchar(max), not null	Full name including path via parent items.

dbo.tDay

Calendar of days

Column	Type	Description
dDay	datetime, not null

dbo.tDb

Database version, database language ID, activation keys for the entire ALVAO.

Column	Type	Description
iDbVersion	int, null
sDb	nvarchar(255), null
sDbActivation	nvarchar(max), null
iDbLocaleId	int, not null
Version	nvarchar(32), not null
AlvaoVersion	nvarchar(50), null	Product version for which the database is intended.

dbo.tDetectedClassKind

Detected properties of the computer components.

Column	Type	Description
liClassId	int, not null
liKindId	int, not null

dbo.tDocument

Attachments (to documents, notes, events, e-mails, ...) concerning the entire ALVAO system.

Column	Type	Description
iDocumentId	int, not null	Record ID.
sDocument	nvarchar(255), null	File name.
sDocumentContentType	nvarchar(255), null	MIME file type.
oDocument	varbinary, null	Binary data set if a file is attached. This column is NULL for a reference attachment
liDocumentActId	int, null	Event ID in the ticket log (tAct) to which the attachment belongs.
liDocumentArticleId	int, null	Article ID in the Knowledge Base (tArticle) to which the attachment belongs.
Url	nvarchar(max), null	URL address if it is the attachment of the link type. The column is NULL at the attachments of the file type.
AMDocumentId	int, null	Document ID in ALVAO Asset Management (tblDocument), to which the attachment belongs.
AMNoticeId	int, null	Object notice ID (tblNotice) to which the attachment belongs.
TicketTemplateId	int, null	ID of the ticket template (TicketTemplate) to which the attachment belongs.
NewsId	int, null	News post ID (News.id) to which the attachment belongs.
EmailSignatureId	int, null	User signature ID (tEmailSignature) to which the attachment belongs.
HdTicketApprovalItemId	int, null	ID of the approval step (tHdTicketApprovalItem) to which the attachment belongs.
EmbededImage	bit, not null	If the value is 1, it is not an attachment but an image inserted directly into the formatted text.
PrintReportTemplateId	int, null	ID of the print report template (PrintReportTemplate) to which the attachment belongs.
SolverInstructionsTicketStateId	int, null	Ticket status (TicketState.id) to whose instructions for resolvers this file belongs.
NodeId	int, null	Id of the object (tblNode.intNodeId), to which the attachment belongs.
Created	datetime, null	Date and time on which was the document added.
CreatedByPersonId	int, null	Id of the person (tPerson.iPersonId), who added the document.
NewTicketFormTextBlockId	int, null
UniqueGUID	uniqueidentifier, not null
OcrText	nvarchar(max), null	Textual content of the image recognized by OCR
OcrLastError	nvarchar(max), null	Last error message returned by OCR

dbo.tEmailSignature

Signatures for e-mail messages.

Column	Type	Description
iEmailSignatureId	int, not null
liEmailSignaturePersonId	int, null
sEmailSignature	nvarchar(255), not null
mEmailSignatureText	nvarchar(max), null
EmailSignatureHtml	nvarchar(max), null	Description in HTML

dbo.tEmailTemplate

Templates of custom notifications and alerts sent by the ALVAO SAM Assistant module.

Column	Type	Description
liHdSectionId	int, null
sNotificationKind	nvarchar(64), null
bActive	bit, not null
mSubject	nvarchar(max), null
mTextBody	nvarchar(max), null
SamAlertRuleId	int, null
TransferConfirmAlertRuleId	int, null	Kind of alert to sign the handover protocol.
id	int, not null	Template Id.

dbo.TenantDiagnosticsLog

Tenant diagnostics log records

Column	Type	Description
id	int, not null	Record ID
LoggedDate	datetime, not null	Time stamp of created log record (UTC by default).
LogLevelId	int, not null	Log level of the record
Message	nvarchar(max), null	Log message
Application	nvarchar(250), null	Name of application that generated the log record.
Callsite	nvarchar(max), null	Context of the logged event (e.g., a source code class name, method name, etc.)
Exception	nvarchar(max), null	Occurred exception information
Parameters	nvarchar(max), null	Additional detailed text parameters of the log record.

dbo.TenantSecurityChangeLog

Tenant security-change log records

Column	Type	Description
id	int, not null	Record ID
LoggedDate	datetime, not null	Time stamp of created log record (UTC by default).
LogLevelId	int, not null	Log level of the record
Message	nvarchar(max), null	Log message
Application	nvarchar(250), null	Name of application that has generated log record.
Parameters	nvarchar(max), null	Additional detailed text parameters of the log record.

dbo.TenantSigninLog

User sign in log records

Column	Type	Description
id	int, not null	Record ID
LoggedDate	datetime, not null	Time stamp of created log record (UTC by default).
LogLevelId	int, not null	Log level of the record
Message	nvarchar(max), null	Log message
Application	nvarchar(250), null	Name of application that has generated log record.
Parameters	nvarchar(max), null	Additional detailed text parameters of the log record.

dbo.tHdSection

ALVAO Service Desk product services.

Column	Type	Description
iHdSectionId	int, not null	Record ID.
sHdSection	nvarchar(1024), null	Full service name, including location. For example "Helpdesk/Technical Support".
sHdSectionShort	nvarchar(255), null	Service short name. For example "Technical Support".
mHdSectionDesc	nvarchar(max), null	Description of service.
nHdSectionOrder	float, null	Order in which services are displayed.
liHdSectionParentHdSectionId	int, null	Link to ancestor in tree.
liHdSectionBuildingId	int, null	Link to building.
sHdSectionEmail	nvarchar(255), null	Service email.
sHdSectionMessageTagPrefix	nvarchar(255), null	Prefix in ticket number.
sHdSectionMessageTagSuffix	nvarchar(255), null	Suffix in ticket number.
bHdSectionDefault	bit, not null	Flaf to determine whether the service is default. 1 - service is default 0 - service is not default NULL - service is not default. Only one service can be default.
sHdSectionPhone	nvarchar(255), null	Phone number.
sHdSectionImapServer	nvarchar(255), null	Address of IMAP server for loading messages.
sHdSectionUserShowFields	nvarchar(1024), null	List of optional items that shall be displayed on the portal during the process of editing/viewing the ticket.
nHdSectionUserReopenDays	float, null	The number of days when the requester may reopen their ticket until the ticket is resolved.
bHdSectionMessageRemove	bit, not null	If the value is 1, processed messages are removed from the server.
sHdSectionMailboxLogin	nvarchar(255), null	Username for loading messages.
sHdSectionMailboxPassword	nvarchar(255), null	Password for loading messages.
bHdSectionHdTicketUserRead	bit, not null	If this is 1, the user can view the tickets of other users from the same organization in this service.
UserManagerCanReadTickets	bit, not null	Managers can read the tickets of their reports.
bHdSectionFolder	bit, not null	If the service is only a folder containing other services and the user cannot insert tickets, the value is 1. The button for creating a ticket for this service is not displayed in the portal.
sHdSectionNewHdTicketUrl	nvarchar(1024), null	URL of the custom form to create a new ticket.
sHdSectionHdTicketCustomWorkflowUrl	nvarchar(1024), null	Custom workflow URL.
dHdSectionRemoved	datetime, null	Time at which the service was removed. The service is not removed for NULL.
bHdSectionMessageReadOnlyUnread	bit, not null	If the value is 1, only unread messages are read.
bHdSectionMessageMarkRead	bit, not null	If the value is 1, messages are marked as read once the message is loaded.
sHdSectionMessageFolder	nvarchar(255), null	Target folder for moving loaded messages.
bHdSectionImapSsl	bit, not null	If the value is 1, SSL will be used for connecting to the IMAP server.
TicketTypeId	int, not null
ImapPort	int, null
UseFeedback	bit, not null
CustomFeedbackUrl	nvarchar(max), null
TileColor	int, null
TileType	int, not null
AllowSkipCustomForm	bit, not null	If it is 1 and a custom form is set up on the service to submit a new ticket, operators can submit the ticket in the standard way.
DefaultLanguageId	int, null	Service local language.
DefaultTimeZone	nvarchar(64), null	Service local time zone.
CreateNewFollowingRequest	bit, not null
CreateNewFollowingRequestToSection	int, null
ShowInServiceCatalog	bit, not null	Column for the "View in the Service catalog" option.
ForceUseSolverLicense	bit, not null
Keywords	nvarchar(max), null	Service keywords.
DefaultTicketTemplateId	int, null	Default ticket template.
TargetHdSectionId	int, null	Target service of the service shortcut.
IconName	nvarchar(255), null	If the service icon was not loaded from the disk when upgrading to A10.2, this column displays "Upload failed <icon name>". This value in the service table overloads the display name of the icon from the icon library. Otherwise, this column is NULL.
LibraryIconId	int, not null
TicketNameTemplate	nvarchar(1023), null	Ticket name template.
HomePage	bit, not null	Service flag for setting the tiles on the home page.
EwsServerName	nvarchar(255), null	Name of Exchange server.
EwsClientId	nvarchar(255), null	Application ID.
EwsTenantId	nvarchar(255), null	Folder ID.
EwsClientSecret	nvarchar(255), null	Secret client code.
SlaRightsSectionId	int, not null	Id of the service (tHdSection.iHdSectionId) from which this service inherits SLA assignments. If this service doesn’t inherit SLA assignments, this column contains the same value as the iHdSectionId column. If this record represents a service shortcut this column contains the same value as the TargetHdSectionId column or id of the service the target service inherits SLA assignments from.

dbo.tHdSectionCust

Services custom fields values.

Column	Type	Description
liHdSectionId	int, null
RequestForHwCatalogPath	nvarchar(max), null
RequestForHwCategories	nvarchar(max), null
RequestForHwCurrency	nvarchar(256), null

dbo.tHdSectionPerson

Setting of notifications from the services to individual persons.

Column	Type	Description
iHdSectionPersonId	int, not null
liHdSectionPersonHdSectionId	int, null
liHdSectionPersonPersonId	int, null
bHdSectionPersonNotifySolverOnHdTicketPassed	bit, null
bHdSectionPersonNotifySolverOnHdTicketCreated	bit, null
bHdSectionPersonNotifySolverOnHdTicketHdSectionChanged	bit, null
bHdSectionPersonNotifySolverOnHdTicketOpen	bit, null
bHdSectionPersonNotifySolverOnNewMessageReceived	bit, null
bHdSectionPersonNotifyUserOnHdTicketCreated	bit, null
bHdSectionPersonNotifyUserOnHdTicketDeadlineChanged	bit, null
bHdSectionPersonNotifyUserOnHdTicketResolved	bit, null
bHdSectionPersonNotifyUserOnHdTicketSolverOpen	bit, null
bNotifySolverOnHdTicketReturnedToOperators	bit, null

dbo.tHdSectionRights

Permissions individuals and groups have in services (Main solver, Solver, ...).

Column	Type	Description
iHdSectionRightsId	int, not null
liHdSectionRightsHdSectionId	int, not null
liHdSectionRightsRoleId	int, null
liHdSectionRightsPersonId	int, null
bHdSectionRightsOperator	bit, null
bHdSectionRightsSolver	bit, null
bHdSectionRightsManager	bit, null
Reader	bit, null
ExceptionalSolver	bit, null
IrregularOperator	bit, null
SolverGroup	bit, null
RequesterRoleId	int, not null	ID of the group of requesters associated with the permissions (mapping of requesters to the solver team).

dbo.tHdTicket

Tickets.

Column	Type	Description
sHdTicket	nvarchar(1024), null	Ticket name
mHdTicketNotice	nvarchar(max), null	Notes to the ticket.
liHdTicketUserPersonId	int, not null	Link to requester.
dHdTicket	datetime, null	Time at which the ticket was created. When the ticket was created by an e-mail, it is the moment the message was sent.
dHdTicketDeadline	datetime, null	Deadline.
sHdTicketGroup	nvarchar(255), null	Group.
liHdTicketSolverPersonId	int, null	ID of the ticket solver (see tPerson.iPersonId). If this is NULL, the ticket has no solver.
dHdTicketReceived	datetime, null	Time at which the ticket was received. When the ticket was created by an e-mail, it is the moment the message was read from the mailbox.
dHdTicketResolved	datetime, null	Time to solve ticket by solver.
sHdTicketDeviceCode	nvarchar(255), null	device number.
Priority	int, null	Link to priority.
sHdTicketUser	nvarchar(255), null	Requester name.
sHdTicketUserEmail	nvarchar(255), null	Requester email.
sHdTicketUserPhone	nvarchar(255), null	Requester's phone.
mHdTicketUserContact	nvarchar(max), null	Requester contact details.
liHdTicketHdSectionId	int, not null	Link to service in which the ticket is found.
sHdTicketUserMobile	nvarchar(255), null	Requester cell phone
sHdTicketUserOffice	nvarchar(255), null	Requester office.
sHdTicketUserDepartment	nvarchar(255), null	Requester's department.
sHdTicketUserWorkPosition	nvarchar(255), null	Requester's job.
sHdTicketUserCompany	nvarchar(255), null	Requester's company.
liHdTicketStartingActId	int, null	Link to event that establishes the ticket.
liHdTicketRoomId	int, null	Link to room.
sHdTicketMessageTag	nvarchar(255), null	Ticket number. Contains the prefix and suffix of the service in which the ticket is found as the root of the record ID.
dHdTicketRemoved	datetime, null	Time at which the ticket was deleted.
liHdTicketSlaId	int, not null	Link to SLA, used for this ticket.
liHdTicketResolvedPersonId	int, null
iHdTicketSolverOrder	int, null
sHdTicketWaitingForEmail	nvarchar(255), null
Impact	int, not null
Urgency	int, not null
UserEmail2	nvarchar(255), null
UserPhone2	nvarchar(255), null
RelatedAccountId	int, null	Organization for which the ticket is implemented.
FeedbackLinkId	uniqueidentifier, null	Contains a unique guid ticket identifier.
FeedbackSolveSpeed	int, null	The "Resolution speed" item of the satisfaction survey. This is a foreign key in the tColumnValue table. tColumnValue.nOrder contains a numerical representation of the score.
FeedbackProfessionality	int, null	The "Professionalism" item of the satisfaction survey. This is a foreign key in the tColumnValue table. tColumnValue.nOrder contains a numerical representation of the score.
FeedbackExpertise	int, null	The "Expertise" item of the satisfaction survey. This is a foreign key in the tColumnValue table. tColumnValue.nOrder contains a numerical representation of the score.
FeedbackComment	nvarchar(max), null	"Comments and notes" item on satisfaction survey.
ClosedDate	datetime, null	Ticket close date
ClosedByPersonId	int, null	ID of the person who closed the ticket
FirstReactionDeadline	datetime, null
LastActionDate	datetime, null	Date of the last reaction
WaitingActId	int, null	If the ticket is waiting for requester, the value is tAct.iActId of the event that initiated waiting. Otherwise NULL.
WaitedForUserHours	float, null	Number of hours waited for the requester. The sum does not include an interval from the last event to the present; it is to be added after the vHdTicket view is called.
WorkHours	float, null	Number of hours worked in relation to the ticket.
TravelHours	float, null	Number of hours spent on the way in respect of the ticket.
TravelKm	float, null	Number of kms reported in relation to the ticket.
NextActionDeadline	datetime, null	The current target date of the ticket.
iHdTicketId	int, not null
OriginalDeadline	datetime, null	Original deadline for resolving tickets set according to SLA.
ShiftedDeadline	datetime, null	Ticket resolution deadline shifted by the SLA pause period (does not include the interval from the last event in the ticket log to the present).
InternalTarget	nvarchar(255), null	Internal target name.
InternalTargetDeadline	datetime, null	Internal target date.
TicketStateId	int, not null	Ticket status ID.
FeedbackGeneral	int, null	The "Overall satisfaction" item of the satisfaction survey. This is a foreign key in the tColumnValue table. tColumnValue.nOrder contains a numerical representation of the score.
SumOfAllOpeningHoursIntervalsToCurrentTarget	float, null	Time elapsed from the beginning of the next interval of the operating time up to the due date of the current target (in the operating hours).
FullTextSearch	nvarchar(max), null	Column is used for full-text search and contains ticket tag, ticket name, requester name, solver name and service name.
ShiftedFirstReactionDeadline	datetime, null	First response deadline shifted by the SLA pause period (does not include the interval from the last event in the ticket log to the present).
SlaPausedHours	float, null	Total SLA pause time within a specific requirement in hours (does not include an interval from the last event in the ticket log until present).
CurrentSlaPauseStart	datetime, null	Date and time of the running SLA pause.
TopTicketAlertId	int, null	Most important alert of the ticket (TicketAlert.id).
ApprovalId	int, null	ID of the record on the ongoing approval process (tHdTicketApproval.iHdTicketApprovalId).
RequestedForPersonId	int, not null	The person for whom the ticket is created (tPerson.iPersonId).
FirstReactionActId	int, null	The event ID that represents the first response (tAct.iActId).
FirstReactionTriggeredByActId	int, null	The event ID that caused the first response. This is usually the same event as FirstReactionActId. In the case that FirstReactionActId is an automatically created event, such as a requester's notification of a change in the ticket status, this column indicates the event that triggered the submission of the notification, such as a change in the ticket status, a new ticket to the solver, etc. (tAct.iActId).
SolverGroupRoleId	int, null

dbo.tHdTicketAltMessageTag

Alternative ticket tags. Upon merging tickets, the final ticket uses tags from original tickets as alternative tags.

Column	Type	Description
iHdTicketAltMessageTagId	int, not null
liHdTicketAltMessageTagHdTicketId	int, not null
sHdTicketAltMessageTag	nvarchar(255), null

dbo.tHdTicketApproval

Ticket approval process instance - main record.

Column	Type	Description
iHdTicketApprovalId	int, not null
liHdTicketApprovalHdTicketId	int, not null
dHdTicketApprovalStarted	datetime, null
liHdTicketApprovalStartedPersonId	int, null
liHdTicketApprovalApprovalSchemaId	int, null
CanceledPersonId	int, null	ID of the person who canceled approving.
TicketStateId	int, null

dbo.tHdTicketApprovalItem

Ticket approval step.

Column	Type	Description
iHdTicketApprovalItemId	int, not null	Record ID
dHdTicketApprovalItem	datetime, null	Date and time of step completion
liHdTicketApprovalItemPersonId	int, null	Approver (see tPerson.iPersonId)
liHdTicketApprovalItemHdTicketApprovalItemResultId	int, not null	Status and/or results of approval (see tHdTicketApprovalItemResult)
mHdTicketApprovalItemNotes	nvarchar(max), null	Approver’s comment
liHdTicketApprovalItemApprovalSchemaItemId	int, null	Step of the approval scheme governing this approval step, see tHdTicketApprovalSchemaItem.
liHdTicketApprovalItemHdTicketApprovalId	int, not null	Record of ongoing approval in a ticket, see tHdTicketApproval.
dExpiration	datetime, null	Date and time after which approval should expire.
ApprovalItemNotesHtml	nvarchar(max), null	Approver’s comment in HTML
Started	datetime, null	Date and time of commencement of step approval.
MessageForApproverActId	int, not null	Report for approvers (see tAct.iActId)
DeputyApproverPersonId	int, null	Identifier of the substitute who actually made the approval in the approver’s absence (see tPerson.iPersonId)

dbo.tHdTicketApprovalItemResult

List of approval step statuses.

Column	Type	Description
iHdTicketApprovalItemResultId	int, not null
sHdTicketApprovalItemResult	nvarchar(255), null

dbo.tHdTicketCust

Ticket custom fields values.

Column	Type	Description
liHdTicketId	int, not null	Link to ticket to which the values belong.
ProblemCandidate	bit, null
closure	nvarchar(256), null
mujSloupec	nvarchar(max), null
diagnosis	nvarchar(max), null
rootCause	nvarchar(max), null
workaround	nvarchar(max), null
resolution2	nvarchar(max), null
ProblemClosureCode	int, null
FiveWhys	nvarchar(256), null
Changeend	datetime, null
Changestart	datetime, null
RiskLevel	int, null
changeEndActual	datetime, null
changeStartActual	datetime, null
RiskDescription	nvarchar(256), null
successfulChange	bit, null
overranChangeWindow	bit, null
TripDeparture	datetime, null
TripReturn	datetime, null
TripPurpose	nvarchar(256), null
TripTransport	nvarchar(256), null
UserName	nvarchar(256), null
UserSurname	nvarchar(256), null
Department	int, null
PositionName	int, null
Manager	int, null
Locality	int, null
ContractAgreementOn	int, null
NumberOfMonths	int, null
FirstDay	date, null
Laptop	bit, null
StandardDesktopKit_i	bit, null
MobilePhone	bit, null
Car	bit, null
OtherTraining	nvarchar(256), null
DescribePotentialSpe	nvarchar(max), null
MobilePackage	int, null
Url	nvarchar(256), null

dbo.TicketAlert

Cache for storing alerts.

Column	Type	Description
id	int, not null	Record ID.
TicketAlertTypeId	int, not null	Alert type: 0 = ticket not being resolved, 1 = first reaction due date, 2 = resolution due date, 3 = internal target date.
TicketId	int, not null	Ticket (tHdTicket.Id).
SeverityId	int, not null	Severity (TicketAlertSeverity.id).
Raised	datetime, not null	Alert date and time
Param1	float, null	A parameter which is inserted into the alert text.

dbo.TicketAlertSeverity

Alert severity.

Column	Type	Description
id	int, not null	Record ID.
TicketAlertSeverity	nvarchar(255), not null	Localised name of alert severity.

dbo.TicketAlertSeverityLoc

Language localisation cache for alert severity, see TicketAlertSeverity.

Column	Type	Description
TicketAlertSeverityId	int, not null	Alert ID (TicketAlertSeverity.id).
LocaleId	int, not null	Language ID.
TicketAlertSeverity	nvarchar(255), null	Localised name of alert severity.

dbo.TicketAlertType

SLA alert type

Column	Type	Description
id	int, not null
Name	nvarchar(max), not null	Alert name
MsgTemplateNoParams	nvarchar(max), null	Alert text without parameter
MsgTemplateParam1	nvarchar(max), null	Alert text with parameter

dbo.TicketAlertTypeLoc

Language localization cache of SLA alert type, see TicketAlertType

Column	Type	Description
TicketAlertTypeId	int, not null
LocaleId	int, not null	Language ID
MsgTemplateNoParams	nvarchar(max), null	Localized alert text without parameter
MsgTemplateParam1	nvarchar(max), null	Localized alert text with parameter

dbo.TicketChange

Ticket log record for changes to the ticket field value.

Column	Type	Description
id	int, not null	Record ID
TicketId	int, not null	Ticket ID (tHdTicket.iHdTicketId)
PersonId	int, not null	Author of the change (tPerson.iPersonId)
ChangeDate	datetime, not null	Change date and time (UTC)
ColumnId	int, not null	Changed field (tColumn.iColumnId)
ValueOldNvarchar	nvarchar(max), null	Old string value
ValueNewNvarchar	nvarchar(max), null	New string value
ValueOldBit	bit, null	Old bit value
ValueNewBit	bit, null	New bit value
ValueOldDate	date, null	Old date value
ValueNewDate	date, null	New date value
ValueOldDatetime	datetime, null	Old datetime value
ValueNewDatetime	datetime, null	New datetime value
ValueOldFloat	float, null	Old float value
ValueNewFloat	float, null	New float value
ValueOldInt	int, null	Old int value (could be foreign key to various tables)
ValueNewInt	int, null	New int value (could be foreign key to various tables)

dbo.TicketNode

Objects associated to the ticket over the ticket "Objects" item.

Column	Type	Description
id	int, not null	Record ID
TicketId	int, not null	Ticket ID (tHdTicket.iHdTicketId)
NodeId	int, not null	Object ID (tblNode.intNodeId)
Created	datetime, null	Link creation date and time (UTC)
Removed	datetime, null	Link removal date and time (UTC)
CreatedByPersonId	int, null	User ID of a person who created the link (tPerson.iPersonId).
RemovedByPersonId	int, null	User ID of a person who deleted the link (tPerson.iPersonId).

dbo.TicketRelation

Links Between Tickets.

Column	Type	Description
id	int, not null	Record ID
BeginHdTicketId	int, not null	The ticket ID at the beginning of the link, see tHdTicket.iHdTicket.
EndHdTicketId	int, not null	The ticket ID at the end of the link, see tHdTicket.iHdTicket.
TicketRelationTypeId	int, not null	Link kind ID, see TicketRelationType.id.
Created	datetime, null	Link creation date and time
Removed	datetime, null	Link removal date and time
CreatedByPersonId	int, null	Link author ID, see tPerson.iPersonId.
RemovedByPersonId	int, null	User ID of a person who deleted the link - see tPerson.iPersonId.

dbo.TicketRelationType

Types of links between tickets.

Column	Type	Description
id	int, not null	Record ID
BeginName	nvarchar(30), not null	The name of the link from the ticket view at the beginning of the link
EndName	nvarchar(30), not null	The name of the link from the ticket view at the end of the link
Directional	bit, not null	Permitted values are 0 and 1. If set to 1, the link is directional, i.e. links "Link A to B" and "Link B to B" are two different links.
Cyclic	bit, not null	Permitted values are 0 and 1. If set to 1, the link may not create a cycle. Example of a cycle: A is linked to B, B is linked to C, and C is linked to A.
OneToMany	bit, not null	Permitted values are 0 and 1. If set to 1, the target ticket may not contain more than one link.
MenuOrder	int, not null	The order of link types in menus
TicketRelationTypeBehaviorId	int, not null	System link type. When defining a custom link type, always use the value 1.
CustomField1	int, null	Custom field

dbo.TicketRelationTypeBehavior

System types of links between tickets.

Column	Type	Description
id	int, not null	Record ID
TicketRelationTypeBehavior	nvarchar(50), null	Link name

dbo.TicketRequestParticipant

Ticket participant for the ticket

Column	Type	Description
TicketId	int, not null	Ticket ID (tHdTicket.iHdTicketId).
PersonId	int, not null	User ID of the ticket participant (tPerson.iPersonId).

dbo.TicketSequence

A table containing the next ticket number.

Column	Type	Description
NextTicketId	int, not null	Next ticket number

dbo.TicketState

Ticket statuses. Statuses are defined in the process (see dbo.TicketType).

Column	Type	Description
id	int, not null	Record ID
TicketTypeId	int, null
TicketState	nvarchar(64), not null	State text
Description	nvarchar(max), null
SolverInstructions	nvarchar(max), null
Order	int, not null
TicketStateBehaviorId	int, not null
CustomField1	int, null
TransitToAllStates	bit, not null
ApprovalAutoStart	bit, not null
IsApprovalState	bit, not null
OnRejectedStateId	int, null
OnApprovalStateId	int, null
OnCanceledStateId	int, null
OnExpiredStateId	int, null
ApprovalSchemaId	int, null
ApprovalPersonId	int, null
ApprovalExpirationHours	float, null
CloseAfterSolution	bit, not null	Automatic closing of ticket after changing to status - value = 1 is only possible in the Solved status.
CustomMessageForApproverTemplate	nvarchar(max), null	Custom message template for approvers. If the record has a value of NULL, then the default template is used (available in tString).
Removed	datetime, null	Date of status deletion. If the value is NULL here, the status was not deleted.
SendNotificationForRequester	bit, not null	Send a notification to the requester when transitioning to status.
CustomNotificationForRequesterTemplate	nvarchar(max), null	Custom template of notifications to requester about change of the ticket status. If the record has a value of NULL, then the default template is used (saved in tString).
PauseSla	bit, not null	SLA is paused at this status
DisplayCommandMoveToService	bit, not null	Display the command "Transfer To Another Service" at the top of the command panel: 0 - off, 1 - on
DisplayCommandAssignToSolver	bit, not null	In the tickets in this status, display the Assign to solver command first in the Command bar.
SolverGroupRoleId	int, null	Assign ticket to a solver group during transition to this status.

dbo.TicketStateBehavior

System ticket statuses, see dbo.TicketState.

Column	Type	Description
id	int, not null
TicketStateBehavior	nvarchar(50), not null

dbo.TicketStateCust

Ticket state custom fields values.

Column	Type	Description
TicketStateId	int, not null	Link to ticket state to which the values belong.

dbo.TicketStateLoc

Cache of the localizations of ticket states.

Column	Type	Description
TicketStateId	int, not null	Ticket status ID.
LocaleId	int, not null	Language ID.
TicketState	nvarchar(64), null	Localized ticket status name.
Description	nvarchar(max), null	Localized ticket status description.
SolverInstructions	nvarchar(max), null	Localized instructions for solver.
CustomMessageForApproverTemplate	nvarchar(max), null	Localized customer message template for approvers. If the record has a value of NULL, then the default template is used (available in tString).
CustomNotificationForRequesterTemplate	nvarchar(max), null	Localized custom template of notifications to requester about the change of ticket status. If the record has a value of NULL, then the default template is used (saved in tString).

dbo.TicketStateRelation

Allowed transitions among ticket statuses, see dbo.TicketState.

Column	Type	Description
id	int, not null
BeginTicketStateId	int, not null
EndTicketStateId	int, not null

dbo.TicketStateRequiredColumn

Required items for individual ticket statuses, see dbo.TicketState.

Column	Type	Description
id	int, not null
TicketStateId	int, not null
ColumnId	int, not null

dbo.TicketTag

User tag of the ticket

Column	Type	Description
id	int, not null	Record ID
PersonId	int, not null	Person (tPerson.iPersonId)
TicketId	int, not null	Ticket (tHdTicket.iHdTicketId)
TicketTagTypeId	int, not null	Tag type (TicketTagType.id)

dbo.TicketTagType

Ticket tag type

Column	Type	Description
id	int, not null	Record ID
Name	nvarchar(70), not null	Tag name
Color	nvarchar(10), not null	Tag color (HEX)

dbo.TicketTagTypeLoc

Cache of tag types localizations.

Column	Type	Description
TicketTagTypeId	int, not null	Id of tag type (see TicketTagType.id)
LocaleId	int, not null	Language ID
Name	nvarchar(70), not null	Localized tag name

dbo.TicketTemplate

List of ticket templates

Column	Type	Description
id	int, not null	Record ID
Name	nvarchar(255), null	Template name (must be unique).
Description	nvarchar(max), null	Description of template.
HdSectionId	int, not null	ID of service in which the template is created.
RemovedByPersonId	int, null	Link to user that deleted the template. The template is not deleted for NULL.
RemovedDate	datetime, null	Date on which the template was deleted. The template is not deleted for NULL.
LastTicketId	int, null	ID of the last ticket automatically created based on this template (FK).
LastTicketCreationDate	datetime, null	Creation date of the last ticket automatically created based on this template.
NextDate	datetime, null	Next deadline for the planned ticket - only date (you cannot work with time).
Planning	bit, not null	Planning (0 - off, 1 - on).
UserId	int, null	Requester ID (FK).
StartDate	datetime, null	Beginning of repetition - only date (time is ignored).
EndAfter	int, null	Number of occurrences upon which planning is finished.
TicketCreatedCount	int, not null	Number of created tickets based on this template in the current planning.
EndDate	datetime, null	End of repetition - only the date of the last available creation (you cannot work with time).
Daily	bit, not null	Daily (0 - off, 1 - on).
DailyEveryXDays	int, null	Repetition period in days.
DailyEveryWeekday	bit, not null	On weekdays (0 - off, 1 - on).
DailyAfterClosing	int, null	Upon closing the previous.
Weekly	bit, not null	Weekly (0 - off, 1 - on).
WeeklyEveryXDays	int, null	Repetition period in weeks.
WeeklyMonday	bit, not null	On Mondays.
WeeklyTuesday	bit, not null	On Tuesdays.
WeeklyWednesday	bit, not null	On Wednesdays.
WeeklyThursday	bit, not null	On Thursdays.
WeeklyFriday	bit, not null	On Fridays.
WeeklySaturday	bit, not null	On Saturdays.
WeeklySunday	bit, not null	On Sundays.
WeeklyAfterClosing	int, null	Upon closing the previous.
Monthly	bit, not null	Monthly (0 - off, 1 - on).
MonthlyDayInMonth	int, null	Which day in the month.
MonthlyDayInMonthEveryXMonths	int, null	Every X month.
MonthlyEveryXDayInWeek	int, null	Which weekday in the month (1 - first, 2 - second, 3 - third, 4 - fourth, 5 - last).
MonthlyDayInWeek	int, null	Which weekday (1 - Monday, …, 8 - day, 9 - weekday).
MonthlyDayInWeekEveryXMonths	int, null	Every X month.
MonthlyAfterClosing	int, null	Upon closing the previous.
Yearly	bit, not null	Yearly (0 - off, 1 - on).
YearlyDayInMonth	int, null	Which day in the month.
YearlyDayInMonthOnMonth	int, null	Which month (1 - January, …).
YearlyEveryXDayInWeek	int, null	Which weekday in the month (1 - first, 2 - second, 3 - third, 4 - fourth, 5 - last).
YearlyDayInWeek	int, null	Which weekday (1 - Monday, …).
YearlyDayInWeekOnMonth	int, null	Which month (1 - January, …).
YearlyAfterClosing	int, null	Upon closing the previous.
SolverId	int, null	Solver ID (FK).
SolverGroupId	int, null

dbo.TicketTemplateColumnValue

column values on ticket template.

Column	Type	Description
id	int, not null	Record ID
TicketTemplateId	int, not null	Id of template to which the column belongs.
ColumnId	int, not null	Column Id.
DefaultValue	nvarchar(max), not null	Value stored in the column.
DefaultValueHtml	nvarchar(max), null	Value saved in a column in HTML.

dbo.TicketTemplateNode

Objects linked to the ticket templates.

Column	Type	Description
id	int, not null	Record ID
TicketTemplateId	int, not null	ID of the ticket template (TicketTemplate.Id)
NodeId	int, not null	Object ID (tblNode.intNodeId)

dbo.TicketType

Processes. Among others, the process defines possible ticket statuses, solving process, custom ticket items, etc.

Column	Type	Description
id	int, not null	Record ID
TicketType	nvarchar(255), not null	Process name
Description	nvarchar(max), null	Description of the process
TicketTypeBehaviorId	int, not null	Process type ID (TicketTypeBehavior.id)
CustomField1	int, null
BackResolveDeadlineHours	float, null
TicketTypeNodeHealthImpactId	int, not null	ID of the effect of tickets with this process on the health of objects in the given tickets (TicketTypeNodeHealthImpact.id). 1=no effect, 2=incident, 3=change.

dbo.TicketTypeBehavior

System processes.

Column	Type	Description
id	int, not null
TicketTypeBehavior	nvarchar(255), not null

dbo.TicketTypeColumn

Ticket items used by the process.

Column	Type	Description
id	int, not null
TicketTypeId	int, not null
ColumnId	int, not null

dbo.TicketTypeLoc

Cache of process localizations.

Column	Type	Description
TicketTypeId	int, not null	Process ID.
LocaleId	int, not null	Language ID.
TicketType	nvarchar(255), null	Localized process name.
TicketTypeDesc	nvarchar(max), null	Localized process description.

dbo.TicketTypeNodeHealthImpact

For the effect on object health requirements, see TicketType.TicketTypeNodeHealthImpactId.

Column	Type	Description
id	int, not null	Record ID
Name	nvarchar(70), not null	Record name

dbo.tIdSeqClass

Numeric sequences - definitions for types of objects.

Column	Type	Description
liIdSeqId	int, not null
liClassId	int, null

dbo.TimeZone

Time zone list.

Column	Type	Description
id	int, not null	Record ID.
uid	nvarchar(128), not null	Unique identifier (matches the key in the registry).
DisplayName	nvarchar(128), not null	Localized name.

dbo.TimeZoneBias

Time zone shifts compared to UTC for each year

Column	Type	Description
TimeZoneId	int, not null	Link to time zone.
FromDate	datetime, null	From date.
ToDate	datetime, null	Until.
Bias	int, not null	Shift compared to UTC in minutes.

dbo.tLocale

Language environments.

Column	Type	Description
iLocaleId	int, not null	LocaleID. The list of these, for example, can be found here http://msdn.microsoft.com/en-us/goglobal/bb964664.aspx.
sLocale	nvarchar(255), not null	Language name in Czech.
bLocaleEnabled	bit, not null	If set to 1, the language is used and is displayed in menus.
sLangAbbr	nvarchar(10), null	Three-letter language abbreviations. Used in all names of localization dll files. The list of these, for example, can be found here http://www.microsoft.com/resources/msdn/goglobal/default.mspx.

dbo.tLocalization

Language localization for selected database values. The following items are supported: tHdSection.sHdSectionShort, tHdSection.mHdSectionDesc.

Column	Type	Description
iLocalizationId	int, not null	Record ID.
sTable	nvarchar(128), null	Name of table.
sAttribute	nvarchar(128), null	Column name.
iRecordId	int, not null	ID of record in target table designated for localization.
iLocaleId	int, not null	LCID of the language for which the localization is being executed.
mLocalization	nvarchar(max), null	Localized text.
NeedsUpdate	bit, not null	If there is 1, this translation needs to be updated because the original text has been modified since last translation.

dbo.tNodeProduct

Software profiles - exceptions for the computer.

Column	Type	Description
liNodeId	int, null
liProductId	int, null
liSwPresenceId	int, not null

dbo.Token

For internal use

Column	Type	Description
PersonId	int, not null
Scope	nvarchar(2048), not null
AccessToken	nvarchar(max), not null
Expiration	datetime, not null

dbo.tOpeningHours

Service operating hours.

Column	Type	Description
iOpeningHoursId	int, not null
sOpeningHours	nvarchar(255), null
mDescription	nvarchar(max), null
mNotes	nvarchar(max), null
TimeZoneId	int, null
ActualOpeningHoursEnd	datetime, null	End of the current operating hours interval.
NextOpeningHoursStart	datetime, null	Beginning of the next operating hours interval.
BankHolidayRegionId	int, null	Public holiday region. A foreign key on the tBankHolidayRegion table.

dbo.tOpeningHoursCache

Auxiliary records for optimizing time calculations according to service operating hours.

Column	Type	Description
liOpeningHoursId	int, not null
dFrom	datetime, not null
dTo	datetime, not null
nTotalDays	float, not null

dbo.tOpeningHoursException

Exceptions in service operating hours.

Column	Type	Description
iOpeningHoursExceptionId	int, not null
liOpeningHoursId	int, not null
dFrom	datetime, not null
dTo	datetime, not null
bOpen	bit, not null
mNotes	nvarchar(max), null

dbo.tPerson

Persons in the ALVAO system.

Column	Type	Description
iPersonId	int, not null	Record ID
sPerson	nvarchar(255), null	displayed username
sPersonLogin	nvarchar(255), null	User name
sPersonAdGuid	nvarchar(255), null
sPersonEmail	nvarchar(255), null	e-mail
sPersonPhone	nvarchar(255), null	phone
sPersonMobile	nvarchar(255), null	mobile phone
sPersonOffice	nvarchar(255), null	office
sPersonDepartment	nvarchar(255), null	department
dPersonCreated	datetime, null	date on which the user was created
bPersonSystem	bit, not null	system user
sPersonWorkPosition	nvarchar(255), null	job
bHidden	bit, not null	Hide in menus
sPersonPswd	nvarchar(255), null
bPersonShared	bit, not null	Shared account
bPersonAccountDisabled	bit, not null	Account is disabled
mPersonContact	nvarchar(max), null	Other contacts
sPersonUrgentEmail	nvarchar(255), null	E-mail for urgent messages
bPersonGuest	bit, not null
dPersonRemoved	datetime, null	date on which the user was removed
mPersonNotes	nvarchar(max), null
sPersonCountry	nvarchar(255), null
sPersonCountryAbbr	nvarchar(2), null
iPersonCountryCode	int, null
sPersonPreferredLanguage	nvarchar(2), null
sPersonCity	nvarchar(255), null
oPersonSID	image, null
sPersonAdPath	nvarchar(1024), null
dPersonAdCreated	datetime, null
sPersonSID	nvarchar(255), null
liPersonManagerPersonId	int, null
sPersonPersonalNumber	nvarchar(255), null
liPersonDelegatePersonId	int, null
OutOfOfficeSince	datetime, null	Starting date and time of absence.
iPersonLocaleId	int, null	Language number. This is the Microsoft LocaleID. The list of these, for example, can be found here http://msdn.microsoft.com/en-us/goglobal/bb964664.aspx. The list of similar Locale ID can be found in the tLocale table
sPersonAdName	nvarchar(255), null
liAccountId	int, null
sFirstName	nvarchar(255), null
sLastName	nvarchar(255), null
sImportSystem	nvarchar(255), null
sImportRecordId	nvarchar(255), null
sAdDisplayName	nvarchar(255), null
TimeZone	nvarchar(64), null
Email2	nvarchar(255), null
Phone2	nvarchar(255), null
PersonPortrait	varbinary, null
PersonPortraitHash	varchar, null
PersonBehaviorId	int, not null	For user type, see the PersonBehavior table.
OutOfOfficeUntil	datetime, null	Ending date and time of absence.
IsOutOfOffice	bit, not null	Identifier specifying whether the user is absent. Automatically calculated column.
ImportAdLastFound	datetime, null	Date and time when the user was last found during AD import.
AzureAdObjectId	nvarchar(40), null	User ID in the Azure Active Directory
AzureAdTenantId	int, null	The tenant’s ID Azure Active Directory which the user belongs to.
SamAccountName	nvarchar(255), null	Username for systems older than Windows 2000
AadAppClientId	nvarchar(255), null	Application (client) ID in AAD
AadAppTenantId	nvarchar(255), null	Directory (tenant) ID in AAD
TeamsConversationId	nvarchar(255), null
App	bit, not null	Application account
RefreshToken	nvarchar(3000), null	For internal use
PersonPortraitETag	nvarchar(1024), null	ETag value of portrait in Azure Active Directory

dbo.tPersonCust

Persons in the ALVAO system - own items.

Column	Type	Description
liPersonId	int, null

dbo.tProperty

ALVAO system settings.

Column	Type	Description
sProperty	nvarchar(255), not null	Name of settings.
sPropertyValue	nvarchar(2048), null	Text value
bPropertyValue	bit, null	Truth value.
iPropertyValue	int, null	Integer value.
nPropertyValue	float, null	Real value
dPropertyValue	datetime, null	Time value
id	int, not null	Record ID

dbo.TransferConfirmAlert

Sent alerts to sign the handover protocols.

Column	Type	Description
id	int, not null	Record ID.
DocumentId	int, not null	Document ID.
RuleId	int, not null	Kind of alert.
SentDate	datetime, not null	Date of sending the alert.

dbo.TransferConfirmAlertConfig

Setting time of sending an alert and the period of the last alert repetition.

Column	Type	Description
SendTimeHour	float, not null	Alert send time.
RepeatTeamAlertAfterDays	int, null	Repetition period of the last alert.
RequireUserAuthentication	bit, not null	Require user verification during signature.

dbo.TransferConfirmAlertRule

Settings of rules for sending alerts of not yet signed handover protocols.

Column	Type	Description
id	int, not null	Rule ID.
Active	bit, not null	A flag indicating whether or not the alert is active.
AlertAfterDays	int, null	Send an alert after a specified number of days.
AlertRoleId	int, null	The group to which the last alert is sent.

dbo.TransferConfirmType

Method of the assets takeover signing.

Column	Type	Description
id	int, not null	Item ID.
Name	nvarchar(32), not null	Name.

dbo.tRole

Groups of persons for the entire ALVAO.

Column	Type	Description
iRoleId	int, not null	Record ID.
sRole	nvarchar(255), null	Group name.
sRoleAdGuid	nvarchar(255), null	GUID in Active Directory
bRoleEveryone	bit, not null	Only one group "all", which has a value of 1, exists in ALVAO.
dRoleCreated	datetime, null	Time at which the group was created.
sDesc	nvarchar(max), null
RoleBehaviorId	int, not null
AdDistributionGroup	bit, not null	Group type in Active Directory. True means that it is a distribution group. Otherwise it is a security group.
AdPath	nvarchar(1024), null	Path to the group in Active Directory.
DistributionEmail	nvarchar(255), null	Distribution group e-mail (Active Directory - mail attribute).
LastImport	datetime, null	Last import time from Active Directory.
AdCreated	datetime, null	Time of group creation in Active Directory (Active Directory - whenCreated attribute).
AzureAdObjectId	nvarchar(40), null	Group ID in the Azure Active Directory
AzureAdTenantId	int, null	The tenant’s ID Azure Active Directory which the group belongs to.

dbo.tRolePerson

Persons' membership in groups.

Column	Type	Description
iRolePersonId	int, not null	Record ID.
liRolePersonRoleId	int, not null	Link to group.
liRolePersonPersonId	int, not null	Link to user within group.
liRolePersonIncludedRoleId	int, null	ID of the group from which the membership is promoted. NULL if the user has direct group membership.

dbo.tRoleRole

Groups' membership in groups.

Column	Type	Description
iRoleRoleId	int, not null	Record ID.
liRoleRoleRoleId	int, not null	Link to group owners.
liRoleRoleMemberRoleId	int, not null	Link to owned group.

dbo.tRoom

Rooms, see item Request.Room.

Column	Type	Description
iRoomId	int, not null
sRoom	nvarchar(255), null
sRoomKind	nvarchar(255), null
sRoomFloor	nvarchar(255), null
liRoomBuildingId	int, null

dbo.tSla

SLA.

Column	Type	Description
iSlaId	int, not null
sSla	nvarchar(255), null
mSlaDesc	nvarchar(max), null
nSlaDeadlineHours	float, null
dSlaRemoved	datetime, null
nSlaReactionHours	float, null
sSlaContract	nvarchar(255), null
mSlaNotes	nvarchar(max), null
nSlaQuality	float, null
liOpeningHoursId	int, null
Pause	bit, not null

dbo.tSlaAlert

Ticket log records for notification sent for an unresolved issue or upcoming deadline.

Column	Type	Description
id	int, not null
liHdTicketId	int, not null
liSlaAlertRuleId	int, null
dHdTicketDeadline	datetime, null
dSent	datetime, not null
sTo	nvarchar(1024), not null
sError	nvarchar(max), null
InternalTargetDeadline	datetime, null	Internal target date.
FirstReactionDeadline	datetime, null	The expiration deadline of first response.

dbo.tSlaAlertRule

Rule for sending notifications for unresolved issues or an upcoming deadline.

Column	Type	Description
id	int, not null
liSlaId	int, not null
liToRoleStringId	int, null
liInactiveRoleStringId	int, null
fInactiveHours	float, null
fDeadlineExpireHours	float, null
fRepeatEveryHours	float, null
fSummarySendHour	float, null
dSummaryLastSent	datetime, null
InternalTargetExpireHours	float, null	Number of hours until the expiry of the internal target date.
FirstReactionExpireHours	float, null	Number of hours until the expiry of the internal target date.
TicketAlertSeverityId	int, not null	Alert severity (TicketAlertSeverity.id).
SendByEmail	bit, not null	If the value is 1, an alert is sent by e-mail.

dbo.tSlaCust

SLA custom fields values.

Column	Type	Description
liSlaId	int, null

dbo.tSlaRights

Assigning SLA to individuals and groups.

Column	Type	Description
iSlaRightsId	int, not null
liSlaRightsSlaId	int, not null
liSlaRightsRoleId	int, null
liSlaRightsPersonId	int, null
bSlaRightsDefault	bit, not null	1 = SLA is set as the default; 0 = SLA is not default
liHdSectionId	int, not null

dbo.tSmtp

Configuration of the SMTP server for ALVAO.

Column	Type	Description
sSmtpAddress	nvarchar(255), null	SMTP server address.
nSmtpPort	int, null	SMTP Server port.
sSmtpLogin	nvarchar(255), null	Username for SMTP server access.
sSmtpPswd	nvarchar(255), null	Password for SMTP server access.
bSmtpSsl	bit, not null	1, should SSL be used for connecting to the SMTP server.
ClientId	nvarchar(255), null	OAuth - Application (client) ID
TenantId	nvarchar(255), null	OAuth - Directory (tenant) ID
ClientSecret	nvarchar(255), null	OAuth - Client secret
AuthType	int, not null	Authentication type: 0 = OAuth, 1 = Basic, 2 = Integrated

dbo.tString

System code list for texts.

Column	Type	Description
iStringId	int, not null
mString	nvarchar(max), null

dbo.tSwLibAddUnknown

Sending unrecognized records, request for adding product to the standard software products library.

Column	Type	Description
iSwLibAddUnknownId	int, not null
dCreated	datetime, not null
liCreatedPersonId	int, not null
mEntries	nvarchar(max), null
sAttachmentName	nvarchar(255), null
oAttachment	image, null
sCollector	nvarchar(255), null
dNextTry	datetime, null
sEmail	nvarchar(255), null
bInform	bit, not null
liProductId	int, null
iRequestUID	int, null
iNewProductUID	int, null

dbo.tSwPresence

Software profiles - product statuses.

Column	Type	Description
iSwPresenceId	int, not null
sSwPresence	nvarchar(255), not null

dbo.tSwProfile

Software profiles - list.

Column	Type	Description
iSwProfileId	int, not null
sSwProfile	nvarchar(255), null
bMemberSwProfile	bit, not null
mDescription	nvarchar(max), null
mNotes	nvarchar(max), null

dbo.tSwProfileProduct

Software profiles - membership of products in profiles.

Column	Type	Description
liSwProfileId	int, not null
liProductId	int, not null
liSwPresenceId	int, not null
liMemberSwProfileId	int, null

dbo.tSwProfileSwProfile

Software profiles - sub-profiles.

Column	Type	Description
liSwProfileId	int, not null
liMemberSwProfileId	int, not null

dbo.tTimeOff

Employee absence records.

Column	Type	Description
iTimeOffId	int, not null
liPersonId	int, not null
liTimeOffKindId	int, not null
dTimeOff	datetime, not null
bHalf	bit, not null
mNotes	nvarchar(max), null
dCreated	datetime, not null
liCreatedPersonId	int, null
dModified	datetime, not null
liModifiedPersonId	int, null

dbo.tTimeOffKind

Types of employee absence records.

Column	Type	Description
iTimeOffKindId	int, not null
sTimeOffKind	nvarchar(255), not null

dbo.tWeekOpeningHours

Item in the definition of service operating hours.

Column	Type	Description
iWeekOpeningHoursId	int, not null
liOpeningHoursId	int, not null
nOpeningHour	float, not null
nClosingHour	float, not null
bSunday	bit, not null
bMonday	bit, not null
bTuesday	bit, not null
bWednesday	bit, not null
bThursday	bit, not null
bFriday	bit, not null
bSaturday	bit, not null
dValidSince	datetime, not null
dInvalidSince	datetime, null

dbo.tWorkLoad

Employee labor contracts.

Column	Type	Description
iWorkLoadId	int, not null	Record ID.
liPersonId	int, not null	ID of the person assigned this labor contract
dStart	datetime, not null	Labor contract start date (UTC)
dEnd	datetime, null	Labor contract end date + 1 (UTC). NULL represents a labor contract for an indefinite period.
iWorkHoursPerDay	float, not null	Number of work hours per day.

dbo.tWorkTime

Employee attendance record created in the ALVAO Attendance module.

Column	Type	Description
iWorkTimeId	int, not null	Record ID
liPersonId	int, not null	User ID
dStart	datetime, not null	Time at which the work started
dStop	datetime, null	Time at which work started/finished
mNotes	nvarchar(max), null	Note
dCreated	datetime, not null	Time at which the record for starting work was inserted
liCreatedPersonId	int, null	ID of the person that entered the record for starting work
dStopped	datetime, null	Time at which the record for finishing work was inserted
liStoppedPersonId	int, null	ID of the person that entered the record for completing work
dModified	datetime, not null	Time at which the record was last updated
liModifiedPersonId	int, null	ID of the last person to update the record

dbo.UserLogonLog

Logging users in/out to/from Asset Management Console.

Column	Type	Description
Id	int, not null	Record ID.
TimeStamp	datetime, not null	Date and time of logon/logout.
ActionId	int, not null	Kind of action from UserLogonLogAction.
PersonLogin	nvarchar(255), not null	The username of the logged-in user.
Person	nvarchar(255), null	Logged-in user name.
Computer	nvarchar(255), null	Computer name.
IsAdmin	bit, not null	Identifier of whether or not the user was entitled to change the object security.
ApplicationId	int, not null	Application to which the user has logged in.

dbo.UserLogonLogAction

Executed action which is logged.

Column	Type	Description
Id	int, not null	Action ID.
Name	nvarchar(50), not null	Action name.

dbo.UserLogonLogApplication

Application name.

Column	Type	Description
Id	int, not null	Application ID.
Name	nvarchar(50), not null	Application name.

dbo.WebAppActiveSession

Active session at ALVAO WebApp.

Column	Type	Description
id	int, not null	Session ID.
PersonId	int, not null	Signed-in user ID.
ExpireDate	datetime, not null	Date and time of session expiration.
TicketGUID	uniqueidentifier, not null	Authentication ticket Id.
ClientAddress	nvarchar(50), null	IP address of the logged in user

dbo.Webhook

Registered webhooks integrating Alvao with other applications.

Column	Type	Description
id	int, not null	Record ID
Name	nvarchar(255), null	Webhook name
Enabled	bit, not null	1 = the webhook is enabled, 0 = disabled.
TopicId	int, not null	Webhook topic ID (WebhookTopic.id)
Url	nvarchar(2048), not null	Webhook callback URL
Created	datetime, not null	Creation date
LastInvoked	datetime, null	Last invocation date
ErrorMessage	nvarchar(max), null	Error message at the last invocation.
TicketStateId	int, null	Ticket status in which the webhook should be invoked (TicketState.id).
SectionId	int, null	Ticket service for which the webhook should be invoked (tHdSection.iHdSectionId).
TicketTypeId	int, null	Ticket process for which the webhook should be invoked (TicketType.id).
ColumnId	int, null	Ticket field ID for wich the webhook should be invoked (tColumn.iColumnId).
NodeClassId	int, null	Object kind in which the webhook should be invoked (tblClass.intClassId).
ParentNodeId	int, null	ID of the parent object for whose subtree the webhook should be invoked (tblNode.intNodeId).
NodePropertyKindId	int, null	Object property kind in which the webhook should be invoked (tblKind.intKindId).
NodePropertyNewValue	nvarchar(255), null	New object property value in which the webhook should be invoked.
MovedFromNodeId	int, null	ID of the source object for whose subtree the webhook should be invoked (tblNode.intNodeId).
MovedToNodeId	int, null	ID of the destination object for whose subtree the webhook should be invoked (tblNode.intNodeId).

dbo.WebhookTopic

Webhook topics

Column	Type	Description
id	int, not null	Record ID
Name	nvarchar(255), not null	Webhook topic name

dbo.WorkOvertimeDisposal

Table with list of paid overtime hours

Column	Type	Description
id	int, not null	Record ID
PersonId	int, not null	ID of the person who received payment for overtime hours
Hours	float, not null	Number of paid overtime hours
Date	datetime, not null	Date of overtime hour payment
CreatedByPersonId	int, not null	ID of the person who paid for overtime hours
Notes	nvarchar(max), null	Notes
RemovedByPersonId	int, null	ID of the person that deleted the record
RemovedDate	datetime, null	Date on which the record was deleted.

Query.DiskDriveCsy

HD drives in the ALVAO Asset Management in details of HW detection. Only the objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.

Column	Type	Description
Id objektu	int, not null	Object identification number of a Computer type that contains a given drive.
Logický disk	nvarchar(255), null	Logical drive name, e.g. "C:".
Kapacita (GB)	float, null	Drive capacity
Využito (GB)	float, null	Used drive space
Volné místo (GB)	float, null	Free drive space
Volné místo (%)	float, null	The percentage of free space and drive capacity
BitLocker	nvarchar(12), not null	It indicates whether the given drive is encrypted by BitLocker. The column may have the following values "On", "Off" and "Unknown" (in Czech).

Query.DiskDriveDeu

Column	Type	Description
Objekt Id	int, not null	Object identification number of a Computer type that contains a given drive.
Logische Platte	nvarchar(255), null	Logical drive name, e.g. "C:".
Kapazität (GB)	float, null	Drive capacity
Verwendeter Speicherplatz (GB)	float, null	Used drive space
Freier Speicherplatz (GB)	float, null	Free drive space
Freier Speicherplatz (%)	float, null	The percentage of free space and drive capacity
BitLocker	nvarchar(18), not null	It indicates whether the given drive is encrypted by BitLocker. The column may have the following values "On", "Off" and "Unknown" (in Czech).

Query.DiskDriveEnu

Column	Type	Description
Object id	int, not null	Object identification number of a Computer type that contains a given drive.
Logical drive	nvarchar(255), null	Logical drive name, e.g. "C:".
Capacity (GB)	float, null	Drive capacity
Utilized (GB)	float, null	Used drive space
Total free space (GB)	float, null	Free drive space
Free space (%)	float, null	The percentage of free space and drive capacity
BitLocker	nvarchar(14), not null	It indicates whether the given drive is encrypted by BitLocker. The column may have the following values "On", "Off" and "Unknown" (in Czech).

Query.DocumentCsy

Documents in ALVAO Asset Management. Only the objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.

Column	Type	Description
Datum vystavení	datetime, null	Document issue date (without time)
Datum vystavení - Měsíc od	datetime, null	Date of the first day of month when the document was issued.
Typ dokumentu	nvarchar(255), null	Document type
Identifikační číslo	nvarchar(255), null	Document identification number
Dodavatel	nvarchar(255), null	The vendor name (Document type = Invoice)
Předávající	nvarchar(255), null	The name or title of the person handing over (Document type = Handover protocol)
Přebírající	nvarchar(255), null	The name or title of the accepting person (Document type = Handover protocol)
Identifikační číslo 2	nvarchar(255), null	Document identification number 2
Poznámka	nvarchar(max), null	Note
Zneplatněn (UTC)	datetime, null	Date and time of document record voiding in AM
Vytvořil	nvarchar(255), null	User name of a person who created the document record in AM.
Zneplatnil	nvarchar(255), null	User name of a person who made the document record in AM void.
Url	nvarchar(2086), null	URL of the document page in the web app.

Query.DocumentDeu

Column	Type	Description
Ausgabedatum	datetime, null	Document issue date (without time)
Ausgabedatum - Monat beginnt	datetime, null	Date of the first day of month when the document was issued.
Dokumenttyp	nvarchar(255), null	Document type
Identifikationsnummer	nvarchar(255), null	Document identification number
Lieferant	nvarchar(255), null	The vendor name (Document type = Invoice)
Übergebende Person	nvarchar(255), null	The name or title of the person handing over (Document type = Handover protocol)
Annehmende Person	nvarchar(255), null	The name or title of the accepting person (Document type = Handover protocol)
Identifikationsnummer 2	nvarchar(255), null	Document identification number 2
Anmerkung	nvarchar(max), null	Note
Ungültig gemacht (UTC)	datetime, null	Date and time of document record voiding in AM
Erstellt von	nvarchar(255), null	User name of a person who created the document record in AM.
Ungültig gemacht von	nvarchar(255), null	User name of a person who made the document record in AM void.
Url	nvarchar(2086), null	URL of the document page in the web app.

Query.DocumentEnu

Column	Type	Description
Issue date	datetime, null	Document issue date (without time)
Issue date - Month starting	datetime, null	Date of the first day of month when the document was issued.
Document type	nvarchar(255), null	Document type
Identification number	nvarchar(255), null	Document identification number
Vendor	nvarchar(255), null	The vendor name (Document type = Invoice)
Person handing over	nvarchar(255), null	The name or title of the person handing over (Document type = Handover protocol)
Person accepting	nvarchar(255), null	The name or title of the accepting person (Document type = Handover protocol)
Identification number 2	nvarchar(255), null	Document identification number 2
Note	nvarchar(max), null	Note
Voided (UTC)	datetime, null	Date and time of document record voiding in AM
Created by	nvarchar(255), null	User name of a person who created the document record in AM.
Voided by	nvarchar(255), null	User name of a person who made the document record in AM void.
Url	nvarchar(2086), null	URL of the document page in the web app.

Query.ExecutedSoftwareEnu

Software run on computers in ALVAO Asset Management. Hidden and removed computers are not displayed. Only the objects are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.

Column	Type	Description
Computer Id	int, not null	Computer identification number (tblNode.intNodeId)
Computer	nvarchar(255), null	Computer name
User	nvarchar(255), null	The name of the user who has the computer in use.
Filename	nvarchar(511), null	The name of the running file, including the extension
Path	nvarchar(255), null	The file location on your computer's file system
Size (B)	int, null	File size in bytes
File version	nvarchar(255), null	File version
File description	nvarchar(255), null	File Description
Product	nvarchar(255), null	Product name
Product version	nvarchar(255), null	Product version
Company	nvarchar(255), null	Product manufacturer
Last run	datetime, null	The date and time of the last start in the time zone of the computer detected
Run count	int, null	Total number of files running

Query.HdSectionRightsLog

View of the list of changes in service permissions.
The meaning of values in permission columns:
1=enable
0=refuse
NULL=not set

Column	Type	Description
TimeStamp	datetime, not null	Change performance date and time (UTC)
ModifiedByPerson	nvarchar(518), not null	The name of the user who did the change.
HdSection	nvarchar(1287), null	Service name
HdSectionOld	nvarchar(1287), null	Original service name
Role	nvarchar(518), null	User group name which is the permission holder.
RoleOld	nvarchar(518), null	User group name of a person who was originally a permission holder.
Person	nvarchar(518), null	User name of a person who is the permission holder.
PersonOld	nvarchar(518), null	User name of a person who was originally a permission holder.
Operator	bit, null	Main solver permissions
OperatorOld	bit, null	Original main solver permissions
Solver	bit, null	Solver permissions
SolverOld	bit, null	Original solver permissions
SolverTake1	bit, null	Solver permissions with the right to take the ticket over (main)
SolverTake1Old	bit, null	Original solver permissions with the right to take the ticket over (main)
SolverTake2	bit, null	Solver permissions with the right to take the ticket over (secondary)
SolverTake2Old	bit, null	Original solver permissions with the right to take the ticket over (secondary)
Manager	bit, null	Manager permissions
ManagerOld	bit, null	Original manager permissions
Reader	bit, null	Reader permissions
ReaderOld	bit, null	Original reader permissions
ExceptionalSolver	bit, null	Exceptional solver permissions
ExceptionalSolverOld	bit, null	Original exceptional solver permissions
IrregularOperator	bit, null	Permissions of the ticket reporter (formerly of the irregular operator)
IrregularOperatorOld	bit, null	The original permissions of the ticket reporter (formerly of irregular operator)
RequesterRole	nvarchar(518), null	Name of the group of requesters associated with the permissions (mapping of requesters to the solver team).
RequesterRoleOld	nvarchar(518), null	Name of the group of requesters originally associated with the permissions (mapping of requesters to the solver team).

Query.NodeParent

View with all objects in Asset and their child objects (including indirect links - deep immersion).

Column	Type	Description
ChildNodeId	int, not null	Node ID of the object in the tree.
ParentNodeId	int, not null	Node ID of the parent object in the tree.

Query.NodeRightLog

View of the list of changes in permissions in the objects tree.

Column	Type	Description
TimeStamp	datetime, not null	Date and time of the change execution.
ModifiedBy	nvarchar(255), not null	Logged-in user name.
User	nvarchar(255), null	User name.
Group	nvarchar(255), null	Group name.
Object	nvarchar(255), null	Object name.
ObjectOld	nvarchar(255), null	Object name - the previous value.
Recursive	bit, not null	Check box including of child objects.
RecursiveOld	bit, null	Check box including of child objects - the previous value.
Class	nvarchar(255), null	Object kind name.
ClassOld	nvarchar(255), null	Object kind name - the previous value.
Read	bit, null	Permission to read.
ReadOld	bit, null	Permission to read - the previous value.
Write	bit, null	Permission to edit.
WriteOld	bit, null	Permission to edit - the previous value.
Move	bit, null	Permission to move.
MoveOld	bit, null	Permission to move - the previous value.
Create	bit, null	Permission to create any objects.
CreateOld	bit, null	Permission to create any objects - the previous value.
Delete	bit, null	Permission to delete.
DeleteOld	bit, null	Permission to delete - the previous value.

Query.ObjectCsy

Objects in ALVAO Asset Management. Hidden and removed objects are not displayed. In addition to the described columns, the view contains the values of the 100 most used properties. If you want to prioritize the display of some properties, on the WA – Administration – Settings – Advanced page set the "AM.Query.PreferredProperties" property as the comma-separated list of preferred property identifiers (see table dbo.tblKind and column intKindId). Only objects and property values that the user connected to the database has the right to read are displayed. The view is used to create reports and analyses. Unless stated otherwise, the data is shown in the ALVAO system language.

Column	Type	Description
Id objektu	int, not null	Object identification number (tblNode.intNodeId)
Název objektu	nvarchar(255), null	Object name
Druh objektu	nvarchar(max), null	Object kind
Cesta ve stromu	nvarchar(1024), null	Path in tree (without the object name). Contains an empty chain for root objects.
Id rodiče	int, null	Id of parent object.
Objekt typu počítač	nvarchar(3), not null	It indicates whether the given object is of Computer type. The column may have the following values "Yes" and "No" (in Czech).
Vytvořeno (UTC)	datetime, null	Object creation date and time
Vytvořeno - Měsíc od (UTC)	datetime, null	Date of the first day of month when the object was created.
Upozornění	nvarchar(max), null	Notification of unfilled mandatory object properties.
LinkDiagramUrl	nvarchar(2083), null	URL of the object diagram page.
Url	nvarchar(2072), null	URL of the object page.
Název v síti	nvarchar(255), null
Inventární číslo	nvarchar(255), null
Sériové číslo	nvarchar(255), null
Výrobce	nvarchar(255), null
Datum nákupu	datetime, null
Cena	nvarchar(255), null
Model	nvarchar(255), null
Záruka do	datetime, null
Operační systém	nvarchar(255), null
Dodavatel	nvarchar(255), null
Poznámka	nvarchar(255), null
Název	nvarchar(255), null
Číslo dodacího listu	nvarchar(255), null
IP adresa	nvarchar(255), null
Popis	nvarchar(255), null
Množství	nvarchar(255), null
IP adresy	nvarchar(255), null
Naposled importováno z AD	datetime, null
MAC adresy	nvarchar(255), null
Počet pevných disků	float, null
Velikost paměti RAM (GB)	float, null
Celková kapacita pevných disků (GB)	float, null
Nákladové středisko	nvarchar(255), null
Naposled přihlášený uživatel (uživatelské jméno)	nvarchar(255), null
Počet logických jader CPU	nvarchar(255), null
Počet fyzických jader CPU	nvarchar(255), null
Součástí domény	nvarchar(255), null
Za software zodpovídá	nvarchar(255), null
__pořadí	nvarchar(255), null
Sériové číslo BIOSu	nvarchar(255), null
Procesor	nvarchar(255), null
Úhlopříčka	nvarchar(255), null
Grafická karta	nvarchar(255), null
Počet procesorů	float, null
Název organizace	nvarchar(255), null
Velikost	nvarchar(255), null
Adresa	nvarchar(255), null
Druh skříně	nvarchar(255), null
Číslo smlouvy	nvarchar(255), null
Stav smlouvy	nvarchar(255), null
Oddělení	nvarchar(255), null
MAC adresa	nvarchar(255), null
Typ monitoru	nvarchar(255), null
Upozornit předem na konec platnosti (dny)	float, null
Kód organizace	nvarchar(255), null
Perioda plateb (měsíce)	float, null
Rozlišení obrazovky	nvarchar(255), null
Uživatel	nvarchar(255), null
Platnost od	datetime, null
Platnost do	datetime, null
Budova	nvarchar(255), null
Rozhraní disku	nvarchar(255), null
Divize	nvarchar(255), null
E-mail	nvarchar(255), null
Fax	nvarchar(255), null
Poschodí	nvarchar(255), null
Hostitelský počítač	nvarchar(255), null
IMEI	nvarchar(255), null
Název větve sítě	nvarchar(255), null
Pořadí	nvarchar(255), null
Za majetek zodpovídá	nvarchar(255), null
Telefon	nvarchar(255), null
Místnost	nvarchar(255), null
Pracoviště	nvarchar(255), null
Název sítě	nvarchar(255), null
Odbor	nvarchar(255), null
Skupiny uživatelů	nvarchar(255), null
Rychlost čtení CD	nvarchar(255), null
Kódová stránka	nvarchar(255), null
Druh počítače	nvarchar(255), null
Kontaktní osoba	nvarchar(255), null
Kód země	nvarchar(255), null
DHCP server	nvarchar(255), null
DNS doména	nvarchar(255), null
Souborový systém	nvarchar(255), null
Volné místo	nvarchar(255), null
Frekvence	nvarchar(255), null
Rozlišení horizontální	nvarchar(255), null
IPX adresa	nvarchar(255), null
IRQ	nvarchar(255), null
Umístění	nvarchar(255), null
Logické zařízení	nvarchar(255), null
Frekvence maximální	nvarchar(255), null
Kancelář	nvarchar(255), null
Osobní číslo	nvarchar(255), null
Výška obrazu	nvarchar(255), null
Šířka obrazu	nvarchar(255), null
Port	nvarchar(255), null
Velikost RAM	nvarchar(255), null
Refresh maximální	nvarchar(255), null
Refresh minimální	nvarchar(255), null
Úsek	nvarchar(255), null
Název podsítě	nvarchar(255), null
Typ	nvarchar(255), null
Typové označení	nvarchar(255), null
Útvar	nvarchar(255), null
Uživatelské jméno	nvarchar(255), null
Verze	nvarchar(255), null
Rozlišení vertikální	nvarchar(255), null
Video mód	nvarchar(255), null

Query.ObjectDeu

Column	Type	Description
Objekt Id	int, not null	Object identification number (tblNode.intNodeId)
Objektname	nvarchar(255), null	Object name
Objekttyp	nvarchar(max), null	Object kind
Pfad im Objektbaum	nvarchar(1024), null	Path in tree (without the object name). Contains an empty chain for root objects.
Übergeordnete ID	int, null	Id of parent object.
Objekt des Computertypes	nvarchar(4), not null	It indicates whether the given object is of Computer type. The column may have the following values "Yes" and "No" (in Czech).
Erstellt (UTC)	datetime, null	Object creation date and time
Erstellt - Monat beginnt (UTC)	datetime, null	Date of the first day of month when the object was created.
Hinweis	nvarchar(max), null	Notification of unfilled mandatory object properties.
LinkDiagramUrl	nvarchar(2083), null	URL of the object diagram page.
Url	nvarchar(2072), null	URL of the object page.
Name im Netzwerk	nvarchar(255), null
Inventarnummer	nvarchar(255), null
Seriennummer	nvarchar(255), null
Hersteller	nvarchar(255), null
Kaufdatum	datetime, null
Preis	nvarchar(255), null
Model	nvarchar(255), null
Garantie bis	datetime, null
Betriebssystem	nvarchar(255), null
Lieferant	nvarchar(255), null
Anmerkung	nvarchar(255), null
Bezeichnung	nvarchar(255), null
Lieferscheinnummer	nvarchar(255), null
IP-Adresse	nvarchar(255), null
Beschreibung	nvarchar(255), null
Menge	nvarchar(255), null
Adresse-IP	nvarchar(255), null
Zuletzt aus AD importiert	datetime, null
MAC Adressen	nvarchar(255), null
Anzahl Festplatten	float, null
RAM-Speichergröße (GB)	float, null
Gesamtkapazität der Festplatten (GB)	float, null
Kostenstelle	nvarchar(255), null
Letzter angemeldeter Benutzer (Benutzername)	nvarchar(255), null
Anzahl der CPU Logikkerne	nvarchar(255), null
Anzahl der CPU Physickerne	nvarchar(255), null
Domäne-Komponente	nvarchar(255), null
Verantwortlich für die Software	nvarchar(255), null
__Reihenfolge	nvarchar(255), null
BIOS-Seriennummer	nvarchar(255), null
Prozessor	nvarchar(255), null
Diagonale	nvarchar(255), null
Grafikkarte	nvarchar(255), null
Anzahl Prozessoren	float, null
Name der Organisation	nvarchar(255), null
Größe	nvarchar(255), null
Adresse	nvarchar(255), null
Gehäusetyp	nvarchar(255), null
Vertragsnummer	nvarchar(255), null
Vertragsstatus	nvarchar(255), null
Abteilung	nvarchar(255), null
MAC-Adresse	nvarchar(255), null
Bildschirmtyp	nvarchar(255), null
Auf das Ende der Gültigkeit im Voraus hinweisen (Tage)	float, null
Code der Organisation	nvarchar(255), null
Zahlungsperiode (Monate)	float, null
Bildschirm-Auflösung	nvarchar(255), null
Benutzer	nvarchar(255), null
Gültig ab	datetime, null
Gültig bis	datetime, null
Gebäude	nvarchar(255), null
Plattenschnittstelle	nvarchar(255), null
Geschäftsbereich	nvarchar(255), null
E-Mail	nvarchar(255), null
Fax	nvarchar(255), null
Etage	nvarchar(255), null
Host-Computer	nvarchar(255), null
IMEI	nvarchar(255), null
Name des Netzwerkstrangs	nvarchar(255), null
Reihenfolge	nvarchar(255), null
Verantwortlich für Vermögensgegenstand	nvarchar(255), null
Telefon	nvarchar(255), null
Raum	nvarchar(255), null
Arbeitsstelle	nvarchar(255), null
Name des Netzwerks	nvarchar(255), null
Sparte	nvarchar(255), null
Benutzergruppen	nvarchar(255), null
CD-Lesegeschwindigkeit	nvarchar(255), null
Codeseite	nvarchar(255), null
Art von Computer	nvarchar(255), null
Kontaktperson	nvarchar(255), null
Code des Landes	nvarchar(255), null
DHCP-Server	nvarchar(255), null
DNS-Domäne	nvarchar(255), null
Dateisystem	nvarchar(255), null
Freier Raum	nvarchar(255), null
Frequenz	nvarchar(255), null
Auflösung horizontal	nvarchar(255), null
IPX-Adresse	nvarchar(255), null
IRQ	nvarchar(255), null
Speicherstelle	nvarchar(255), null
Logisches Gerät	nvarchar(255), null
Frequenz maximal	nvarchar(255), null
Büro	nvarchar(255), null
Personalnummer	nvarchar(255), null
Bildhöhe	nvarchar(255), null
Bildbreite	nvarchar(255), null
Port	nvarchar(255), null
RAM-Größe	nvarchar(255), null
Refresh maximal	nvarchar(255), null
Refresh minimal	nvarchar(255), null
Abschnitt	nvarchar(255), null
Name des Unternetzwerks	nvarchar(255), null
Typ	nvarchar(255), null
Typenbezeichnung	nvarchar(255), null
Einheit	nvarchar(255), null
Benutzername	nvarchar(255), null
Version	nvarchar(255), null
Auflösung vertikal	nvarchar(255), null
Video-Modus	nvarchar(255), null

Query.ObjectEnu

Column	Type	Description
Object id	int, not null	Object identification number (tblNode.intNodeId)
Object name	nvarchar(255), null	Object name
Object kind	nvarchar(max), null	Object kind
Path in tree	nvarchar(1024), null	Path in tree (without the object name). Contains an empty chain for root objects.
Parent id	int, null	Id of parent object.
Object of Computer type	nvarchar(3), not null	It indicates whether the given object is of Computer type. The column may have the following values "Yes" and "No" (in Czech).
Created (UTC)	datetime, null	Object creation date and time
Created - Month starting (UTC)	datetime, null	Date of the first day of month when the object was created.
Warning	nvarchar(max), null	Notification of unfilled mandatory object properties.
LinkDiagramUrl	nvarchar(2083), null	URL of the object diagram page.
Url	nvarchar(2072), null	URL of the object page.
Hostname	nvarchar(255), null
Inventory number	nvarchar(255), null
Serial number	nvarchar(255), null
Manufacturer	nvarchar(255), null
Purchase date	datetime, null
Price	nvarchar(255), null
Model	nvarchar(255), null
Warranty expiration	datetime, null
Operating system	nvarchar(255), null
Vendor	nvarchar(255), null
Note	nvarchar(255), null
Name	nvarchar(255), null
Packing slip number	nvarchar(255), null
IP address	nvarchar(255), null
Description	nvarchar(255), null
Quantity	nvarchar(255), null
IP addresses	nvarchar(255), null
Last imported from AD	datetime, null
MAC addresses	nvarchar(255), null
Number of hard drives	float, null
RAM size (GB)	float, null
Total storage capacity (GB)	float, null
Cost center	nvarchar(255), null
Last logged-on user (user name)	nvarchar(255), null
Number of logical CPU cores	nvarchar(255), null
Number of physical CPU cores	nvarchar(255), null
Part of the domain	nvarchar(255), null
Person responsible for software	nvarchar(255), null
__order	nvarchar(255), null
BIOS serial number	nvarchar(255), null
CPU	nvarchar(255), null
Diagonal	nvarchar(255), null
Graphic card	nvarchar(255), null
Number of processors	float, null
Organization name	nvarchar(255), null
Size	nvarchar(255), null
Address	nvarchar(255), null
Case kind	nvarchar(255), null
Contract number	nvarchar(255), null
Contract status	nvarchar(255), null
Department	nvarchar(255), null
MAC address	nvarchar(255), null
Monitor type	nvarchar(255), null
Notify of the end of validity in advance (days)	float, null
Organization code	nvarchar(255), null
Payment period (months)	float, null
Screen resolution	nvarchar(255), null
User	nvarchar(255), null
Valid from	datetime, null
Valid to	datetime, null
Building	nvarchar(255), null
Disk interface	nvarchar(255), null
Division	nvarchar(255), null
E-mail	nvarchar(255), null
Fax	nvarchar(255), null
Floor	nvarchar(255), null
Host computer	nvarchar(255), null
IMEI	nvarchar(255), null
Network branch name	nvarchar(255), null
Order	nvarchar(255), null
Person responsible for asset	nvarchar(255), null
Phone	nvarchar(255), null
Room	nvarchar(255), null
Site	nvarchar(255), null
Site name	nvarchar(255), null
Subdivision	nvarchar(255), null
User Groups	nvarchar(255), null
CD read speed	nvarchar(255), null
Codepage	nvarchar(255), null
Computer kind	nvarchar(255), null
Contact person	nvarchar(255), null
Country code	nvarchar(255), null
DHCP Server	nvarchar(255), null
DNS domain	nvarchar(255), null
File system	nvarchar(255), null
Free space	nvarchar(255), null
Frequency	nvarchar(255), null
Horizontal resolution	nvarchar(255), null
IPX address	nvarchar(255), null
IRQ	nvarchar(255), null
Location	nvarchar(255), null
Logical device	nvarchar(255), null
Maximum frequency	nvarchar(255), null
Office	nvarchar(255), null
Personal number	nvarchar(255), null
Picture height	nvarchar(255), null
Picture width	nvarchar(255), null
Port	nvarchar(255), null
RAM size	nvarchar(255), null
Refresh maximum	nvarchar(255), null
Refresh minimum	nvarchar(255), null
Segment	nvarchar(255), null
Subnet name	nvarchar(255), null
Type	nvarchar(255), null
Type designation	nvarchar(255), null
Unit	nvarchar(255), null
User name	nvarchar(255), null
Version	nvarchar(255), null
Vertical resolution	nvarchar(255), null
Video mode	nvarchar(255), null

Query.ObjectLastDetectionCsy

Last detection of a specific computer in ALVAO Asset Management. Only those objects and property values are shown that the user connected to the database is authorized to read. The view serves to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.

Column	Type	Description
Id objektu	int, not null	Object identification number
Datum poslední detekce HW (UTC)	datetime, null	Last HW detection date and time
Datum poslední detekce HW - Měsíc od (UTC)	datetime, null	Date of the first day of month when the last HW detection was performed.
Datum poslední detekce SW (UTC)	datetime, null	Last SW detection date and time
Datum poslední detekce SW - Měsíc od (UTC)	datetime, null	Date of the first day of month when the last SW detection was performed.
Stáří poslední detekce HW	nvarchar(16), not null	Last HW detection age. The column may have the following values: "undetected", "1 week", "1 month", "3 months", "1 year" and "older than 1 year" (in Czech).
Stáří poslední detekce SW	nvarchar(16), not null	Last SW detection age. The column may have the following values: "undetected", "1 week", "1 month", "3 months", "1 year" and "older than 1 year" (in Czech).
Metoda poslední detekce HW	nvarchar(64), null	Last HW detection method
Metoda poslední detekce SW	nvarchar(64), null	Last SW detection method

Query.ObjectLastDetectionDeu

Column	Type	Description
Objekt Id	int, not null	Object identification number
Letztes HW-Detektionsdatum (UTC)	datetime, null	Last HW detection date and time
Letztes HW-Detektionsdatum - Monat beginnt (UTC)	datetime, null	Date of the first day of month when the last HW detection was performed.
Letztes SW-Detektionsdatum (UTC)	datetime, null	Last SW detection date and time
Letztes SW-Detektionsdatum - Monat beginnt (UTC)	datetime, null	Date of the first day of month when the last SW detection was performed.
Alter der letzten HW-Detektion	nvarchar(16), not null	Last HW detection age. The column may have the following values: "undetected", "1 week", "1 month", "3 months", "1 year" and "older than 1 year" (in Czech).
Letztes SW-Erkennungsalter	nvarchar(16), not null	Last SW detection age. The column may have the following values: "undetected", "1 week", "1 month", "3 months", "1 year" and "older than 1 year" (in Czech).
Letzte HW-Erkennungsmethode	nvarchar(64), null	Last HW detection method
Letzte SW-Erkennungsmethode	nvarchar(64), null	Last SW detection method

Query.ObjectLastDetectionEnu

Column	Type	Description
Object id	int, not null	Object identification number
Last HW detection date (UTC)	datetime, null	Last HW detection date and time
Last HW detection date - Month starting (UTC)	datetime, null	Date of the first day of month when the last HW detection was performed.
Last SW detection date (UTC)	datetime, null	Last SW detection date and time
Last SW detection date - Month starting (UTC)	datetime, null	Date of the first day of month when the last SW detection was performed.
Last HW detection age	nvarchar(17), not null	Last HW detection age. The column may have the following values: "undetected", "1 week", "1 month", "3 months", "1 year" and "older than 1 year" (in Czech).
Last SW detection age	nvarchar(17), not null	Last SW detection age. The column may have the following values: "undetected", "1 week", "1 month", "3 months", "1 year" and "older than 1 year" (in Czech).
Last HW detection method	nvarchar(64), null	Last HW detection method
Last SW detection method	nvarchar(64), null	Last SW detection method

Query.ObjectLogCsy

Object log in ALVAO Asset Management, see AM Console - Log tab. The records of hidden or deleted objects do not appear. Only the objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.

Column	Type	Description
Id objektu	int, null	Object identification number associated to the record.
Nadpis	nvarchar(max), null	Record title
Zpráva	nvarchar(max), null	Record text
Datum záznamu (UTC)	datetime, null	Record creation date and time
Datum záznamu - Měsíc od (UTC)	datetime, null	Date of the first day of month when the record was created.
Datum záznamu - Týden od (UTC)	datetime, null	Date of the first day of week when the record was created.
Datum záznamu - Rok	int, null	Year of record creation
Datum záznamu - Měsíc	int, null	Month of record creation.
Uživatel	nvarchar(255), null	User name of a person who created the record.
Druh záznamu	nvarchar(max), null	Record kind

Query.ObjectLogDeu

Column	Type	Description
Objekt Id	int, null	Object identification number associated to the record.
Titel	nvarchar(max), null	Record title
Nachricht	nvarchar(max), null	Record text
Aufnahmedatum (UTC)	datetime, null	Record creation date and time
Aufnahmedatum - Monat beginnt (UTC)	datetime, null	Date of the first day of month when the record was created.
Datum des Eintrags - Woche seit (UTC)	datetime, null	Date of the first day of week when the record was created.
Datum des Eintrags - Jahr	int, null	Year of record creation
Datum des Eintrags - Monat	int, null	Month of record creation.
Benutzer	nvarchar(255), null	User name of a person who created the record.
Aufzeichnungstyp	nvarchar(max), null	Record kind

Query.ObjectLogEnu

Column	Type	Description
Object id	int, null	Object identification number associated to the record.
Title	nvarchar(max), null	Record title
Message	nvarchar(max), null	Record text
Record date (UTC)	datetime, null	Record creation date and time
Record date - Month starting (UTC)	datetime, null	Date of the first day of month when the record was created.
Record date - Week starting (UTC)	datetime, null	Date of the first day of week when the record was created.
Record date - Year	int, null	Year of record creation
Record date - Month	int, null	Month of record creation.
User	nvarchar(255), null	User name of a person who created the record.
Record kind	nvarchar(max), null	Record kind

Query.ObjectPersonRead

Permission of users to read objects registered in ALVAO. Each row represents one user who has the read permission for the selected object.
The view is used to create reports and analyses.

Column	Type	Description
PersonId	int, null	Identification number of the person, see Query.PersonEnu.id
ObjectId	int, null	The object ID number, see Query.ObjectEnu.[Object id]

Query.OrganizationCsy

Organization in ALVAO Service Desk.
Only the organization of the user who is connected to the database is displayed. Contact administrators or Contact readers group members can see all organizations. No deleted organizations are displayed.
The view is used to create reports and analyses.

Column	Type	Description
id	int, not null	The organization ID number from dbo.tAccount table.
Název	nvarchar(255), not null	Organization name
IČO	nvarchar(20), null	Company ID - company identification number
DIČ	nvarchar(20), null	VAT ID - value added tax identification number
Telefon	nvarchar(30), null	Organization telephone
Telefon 2	nvarchar(30), null	Organization telephone 2
E-mail	nvarchar(50), null	Organization e-mail
E-mail 2	nvarchar(50), null	Organization e-mail 2
Fax	nvarchar(30), null	Organization fax
Web	nvarchar(50), null	Organization website
Adresa	nvarchar(max), null	Organization address
Adresa 2	nvarchar(max), null	Organization address 2
Url	nvarchar(2080), null	URL of the organization page
AdminUrl	nvarchar(2082), null	URL of the organization page in the administration

Query.OrganizationDeu

Column	Type	Description
id	int, not null	The organization ID number from dbo.tAccount table.
Bezeichnung	nvarchar(255), not null	Organization name
IdNr.	nvarchar(20), null	Company ID - company identification number
UID-Nr.	nvarchar(20), null	VAT ID - value added tax identification number
Telefon	nvarchar(30), null	Organization telephone
Telefon 2	nvarchar(30), null	Organization telephone 2
E-Mail	nvarchar(50), null	Organization e-mail
E-Mail 2	nvarchar(50), null	Organization e-mail 2
Fax	nvarchar(30), null	Organization fax
Web	nvarchar(50), null	Organization website
Adresse	nvarchar(max), null	Organization address
Adresse 2	nvarchar(max), null	Organization address 2
Url	nvarchar(2080), null	URL of the organization page
AdminUrl	nvarchar(2082), null	URL of the organization page in the administration

Query.OrganizationEnu

Column	Type	Description
id	int, not null	The organization ID number from dbo.tAccount table.
Name	nvarchar(255), not null	Organization name
Company ID	nvarchar(20), null	Company ID - company identification number
VAT ID	nvarchar(20), null	VAT ID - value added tax identification number
Phone	nvarchar(30), null	Organization telephone
Phone 2	nvarchar(30), null	Organization telephone 2
E-mail	nvarchar(50), null	Organization e-mail
E-mail 2	nvarchar(50), null	Organization e-mail 2
Fax	nvarchar(30), null	Organization fax
Website	nvarchar(50), null	Organization website
Address	nvarchar(max), null	Organization address
Address 2	nvarchar(max), null	Organization address 2
Url	nvarchar(2080), null	URL of the organization page
AdminUrl	nvarchar(2082), null	URL of the organization page in the administration

Query.PersonCsy

People registered in ALVAO.
Only people from the same organization as the user connected to the database are displayed. Contact administrators or Contact readers group members can see all users.
The view is used to create reports and analyses.

Column	Type	Description
id	int, not null	Identification number of the person - see dbo.tPerson.iPersonId.
Jméno a příjmení	nvarchar(255), null	Name and Surname
Mobil	nvarchar(255), null	Mobile phone
E-mail	nvarchar(255), null	E-mail
E-mail 2	nvarchar(255), null	E-mail 2
Telefon do zaměstnání	nvarchar(255), null	Work phone
Telefon do zaměstnání 2	nvarchar(255), null	Work phone 2
Další kontakty	nvarchar(max), null	Other contacts
Oddělení	nvarchar(255), null	Department
Funkce	nvarchar(255), null	Position
Kancelář	nvarchar(255), null	Office
Osobní číslo	nvarchar(255), null	Personal number
Preferovaný jazyk	nvarchar(255), null	The name of the preferred language of the person
Časové pásmo	nvarchar(64), null	The name of the time zone
OrganizationId	int, null	The person’s organization ID number - see Query.Organization{locale}.id.
ManagerPersonId	int, null	The manager ID number - see Query.Person{locale}.id.
DeputyPersonId	int, null	The ID number of the person’s substitute - see Query.Person{locale}.id.
Zablokován	bit, not null	Blocked user
Sdílený	bit, not null	Shared account
Skrytý v nabídkách	bit, not null	User hidden in menus
Odstraněný	datetime, null	Deleted user
AdminUrl	nvarchar(2074), null	URL of the user page in the administration
Url	nvarchar(2079), null	URL of the user page

Query.PersonDeu

Column	Type	Description
id	int, not null	Identification number of the person - see dbo.tPerson.iPersonId.
Vorname und Name	nvarchar(255), null	Name and Surname
Mobil	nvarchar(255), null	Mobile phone
E-Mail	nvarchar(255), null	E-mail
E-Mail 2	nvarchar(255), null	E-mail 2
Telefon Arbeitsort	nvarchar(255), null	Work phone
Telefon Arbeitsort 2	nvarchar(255), null	Work phone 2
Andere Kontakte	nvarchar(max), null	Other contacts
Abteilung	nvarchar(255), null	Department
Position	nvarchar(255), null	Position
Büro	nvarchar(255), null	Office
Personalnummer	nvarchar(255), null	Personal number
Bevorzugte Sprache	nvarchar(255), null	The name of the preferred language of the person
Zeitzone	nvarchar(64), null	The name of the time zone
OrganizationId	int, null	The person’s organization ID number - see Query.Organization{locale}.id.
ManagerPersonId	int, null	The manager ID number - see Query.Person{locale}.id.
DeputyPersonId	int, null	The ID number of the person’s substitute - see Query.Person{locale}.id.
Blockiert	bit, not null	Blocked user
Mitgeteilt	bit, not null	Shared account
Verdeckt im Angebot	bit, not null	User hidden in menus
Entfernt	datetime, null	Deleted user
AdminUrl	nvarchar(2074), null	URL of the user page in the administration
Url	nvarchar(2079), null	URL of the user page

Query.PersonEnu

Column	Type	Description
id	int, not null	Identification number of the person - see dbo.tPerson.iPersonId.
Name and Surname	nvarchar(255), null	Name and Surname
Mobile phone	nvarchar(255), null	Mobile phone
E-mail	nvarchar(255), null	E-mail
E-mail 2	nvarchar(255), null	E-mail 2
Work phone	nvarchar(255), null	Work phone
Work phone 2	nvarchar(255), null	Work phone 2
Other contacts	nvarchar(max), null	Other contacts
Department	nvarchar(255), null	Department
Position	nvarchar(255), null	Position
Office	nvarchar(255), null	Office
Personal number	nvarchar(255), null	Personal number
Preferred language	nvarchar(255), null	The name of the preferred language of the person
Time zone	nvarchar(64), null	The name of the time zone
OrganizationId	int, null	The person’s organization ID number - see Query.Organization{locale}.id.
ManagerPersonId	int, null	The manager ID number - see Query.Person{locale}.id.
DeputyPersonId	int, null	The ID number of the person’s substitute - see Query.Person{locale}.id.
Disabled	bit, not null	Blocked user
Shared	bit, not null	Shared account
Hidden in menus	bit, not null	User hidden in menus
Deleted	datetime, null	Deleted user
AdminUrl	nvarchar(2074), null	URL of the user page in the administration
Url	nvarchar(2079), null	URL of the user page

Query.ProcessCsy

Processes in ALVAO Service Desk.
Only processes used in services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted processed are displayed.
The view is used to create reports and analyses.

Column	Type	Description
id	int, not null	Identification number of the process - see dbo.TicketType.id.
Název	nvarchar(255), not null	Process name
Popis	nvarchar(max), null	Description of the process
AdminUrl	nvarchar(2077), null	URL of the process page in the administration

Query.ProcessDeu

Column	Type	Description
id	int, not null	Identification number of the process - see dbo.TicketType.id.
Bezeichnung	nvarchar(255), not null	Process name
Beschreibung	nvarchar(max), null	Description of the process
AdminUrl	nvarchar(2077), null	URL of the process page in the administration

Query.ProcessEnu

Column	Type	Description
id	int, not null	Identification number of the process - see dbo.TicketType.id.
Name	nvarchar(255), not null	Process name
Description	nvarchar(max), null	Description of the process
AdminUrl	nvarchar(2077), null	URL of the process page in the administration

Query.Request2Csy

Tickets in ALVAO Service Desk.
Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted tickets are displayed.
The view is used to create reports and analyses.

Column	Type	Description
id	int, not null	Identification number of the ticket - see dbo.tHdTicket.iHdTicketId.
Značka požadavku	nvarchar(255), null	Ticket identification mark
Název požadavku	nvarchar(1024), null	Ticket name
Značka a název požadavku	nvarchar(1282), null	Tag and name of the ticket, e.g. "T123456COMPANY Request for a new printer".
Interní cíl	nvarchar(255), null	Name of the internal target
Interní cíl - Termín (UTC)	datetime, null	The internal target due date
Vytvořeno (UTC)	datetime, null	Ticket creation date and time
Způsob podání požadavku	nvarchar(255), null	Ticket submission method, e.g., e-mail, phone, form.
Hrubý stav	nvarchar(10), not null	Name of general status (Open, Resolved, Closed, Deleted).
URL požadavku	nvarchar(2072), null	Ticket URL in ALVAO WebApp
Pozastavení SLA (hodiny v provozní době)	float, null	Number of hours in the operating hours of SLA pause being in progress (due to waiting for requester or ticket status).
Pozastaveno SLA (hodiny v provozní době)	float, null	Total SLA pause time within a specific requirement in hours during the operating hours (including the currently running SLA pause).
Čekáno na žadatele (hodiny v provozní době)	float, null	Total waiting time for requesters during the whole solution of a ticket, in hours, during the operating hours of the service.
Čekání na žadatele (hodiny v provozní době)	float, null	The number of hours in the operating hours of waiting for requester in progress.
První reakce (UTC)	datetime, null	Date and time of the first response
První reakce - Termín (UTC)	datetime, null	Date and time of the first response deadline according to SLA. If SLA is paused or the deadline is not determined, the value is null.
První reakce - Zbývá do termínu (hodiny v provozní době)	float, null	Time in hours representing the time until the first response deadline in the operating hours. In case that the date of the first response is not guaranteed or the first response has already been performed, the value is null.
První reakce	nvarchar(9), null	The "fulfilled" value if the first response deadline was fulfilled according to SLA. The "breached" value if the first response deadline was not fulfilled. The "null" value if the first response deadline is not guaranteed or if the first response has not been performed and the deadline according to SLA is not exceeded yet.
První reakce - Doba do reakce (hodiny v provozní době)	float, null	The number of hours in the operating hours from ticket creation to the first response. If the first response was not met, the value is null.
První reakce - Překročení termínu (hodiny v provozní době)	float, null	By how many hours during the operating hours was the first response deadline guaranteed by SLA exceeded.
První reakce - Splnění termínu (hodiny v provozní době)	float, null	How many hours earlier during the operating hours was the first reaction met than as required by the SLA limit.
FirstReactionRequestLogRecordId	int, null	Event ID that completed the first response see Query.RequestLogRecord{locale}.id.
FirstReactionTriggeredByRequestLogRecordId	int, null	Event ID that triggered the event to complete the first response see Query.RequestLogRecord{locale}.id.
Vyřešeno (UTC)	datetime, null	Date and time of ticket solution.
Vyřešení - Termín (UTC)	datetime, null	Date and time of the solution deadline. If SLA is paused or the deadline is not determined, the value is null.
Vyřešení - Zbývá do termínu (hodiny v provozní době)	float, null	Time in hours representing the time until the ticket resolution deadline in the operating hours. In case that the date for ticket resolution is not guaranteed or the ticket has already been resolved, the value is null.
Vyřešení	nvarchar(9), null	The "fulfilled" value if the tickets resolution deadline was fulfilled according to SLA. The "breached" value if the solution deadline was not fulfilled. The "null" value if the ticket resolution deadline is not guaranteed or if the ticket has not been resolved and the resolution deadline according to SLA is not exceeded yet.
Vyřešení - Doba do vyřešení (hodiny v provozní době)	float, null	Hours from the creation to the resolution of the ticket during the operating hours of the service.
Vyřešení - Překročení termínu podle SLA (hodiny v provozní době)	float, null	By how many hours during the operating hours was the deadline for solving the ticket as per SLA exceeded.
Vyřešení - Splnění termínu podle SLA (hodiny v provozní době)	float, null	How many hours earlier during the operating hours the ticket was resolved than the SLA limit.
Vyřešení - Překročení termínu (hodiny v provozní době)	float, null	By how many hours during the operating hours was the deadline for resolution of the ticket exceeded (Ticket time/Due date item).
Vyřešení - Splnění termínu (hodiny v provozní době)	float, null	How many hours earlier during the operating hours the ticket was resolved than the value listed in the Ticket time/Due date item.
ResolutionRequestLogRecordId	int, null	Last resolved ticket event ID, see Query.requestLogRecord{locale}.id.
Uzavřeno (UTC)	datetime, null	Date and time of ticket closing.
RootRequestId	int, null	The highest parent ticket ID number, see Query.Request2{locale}.id.
RequesterPersonId	int, not null	The ID number of the ticket requester - see Query.Person{locale}.id.
SolverPersonId	int, null	The current ticket solver ID number - see Query.Person{locale}.id.
Řešitelská skupina	nvarchar(255), null	The name of the solver group to which the ticket is assigned.
RequestedForPersonId	int, not null	ID number of the user for who the ticket was created - see Query.Person{locale}.id.
SectionId	int, not null	The service ID number - see Query.Section{locale}.id.
SlaId	int, not null	The SLA ID number - see Query.Sla{locale}.id.
RelatedOrganizationId	int, null	The related organization of the ticket ID number (related organization item), see Query.Organization{locale}.id.
RequestStateId	int, not null	The current ticket status ID number - see Query.RequestState{locale}.id.
StartRequestLogRecordId	int, null	The ID number of the ticket creating event - see Query.RequestLogRecord{locale}.id.
Priorita	nvarchar(max), null	Priority name
Dopad	nvarchar(max), null	Impact name
Naléhavost	nvarchar(max), null	Urgency name
Náklady (hodiny)	float, null	Total recorded time (Work + Travel time), in hours.
Náklady - Práce (hodiny)	float, null	Number of hours worked in relation to the ticket.
Náklady - Cesta (hodiny)	float, null	Number of hours spent on the way in respect of the ticket.
Náklady - Cesta (km)	float, null	Number of kilometers reported in relation to the ticket.
Poznámka	nvarchar(max), null	Ticket notes
Skupina	nvarchar(255), null	Group
Číslo zařízení	nvarchar(255), null	Device number
Dotazník spokojenosti - Celková spokojenost	nvarchar(max), null	Requester’s overall satisfaction
Dotazník spokojenosti - Rychlost řešení	nvarchar(max), null	The speed of ticket solution from the requester's perspective
Dotazník spokojenosti - Profesionalita	nvarchar(max), null	Professionalism of the solving team from the requester's point of view
Dotazník spokojenosti - Odbornost	nvarchar(max), null	Expertise of the solving team from the requester's point of view
Dotazník spokojenosti - Komentáře a poznámky	nvarchar(max), null	Comments and notes from the requester on the satisfaction survey
Problem candidate	bit, null
Incident closure code	nvarchar(256), null
Symptoms	nvarchar(max), null
Diagnostic Activities	nvarchar(max), null
Root cause	nvarchar(max), null
Workaround	nvarchar(max), null
Method of resolution	nvarchar(max), null
Problem closure code	nvarchar(max), null
Five Whys	nvarchar(256), null
Change end (scheduled)	datetime, null
Change start (scheduled)	datetime, null
Level of risks	nvarchar(max), null
Change end (actual)	datetime, null
Change start (actual)	datetime, null
Risk description	nvarchar(256), null
Successful change	bit, null
Overran change window	bit, null
Departure	datetime, null
Return	datetime, null
Purpose of trip	nvarchar(256), null
Means of transport	nvarchar(256), null
Name	nvarchar(256), null
Surname	nvarchar(256), null
Department	nvarchar(max), null
Position name	nvarchar(max), null
Manager	int, null
Site	nvarchar(max), null
Period	nvarchar(max), null
Number of months	nvarchar(max), null
First Day	date, null
Standard laptop kit (includes docking station, display, headphones, ergomouse)	bit, null
Standard desktop kit (includes display, headphones, ergomouse)	bit, null
Standard mobile phone kit (includes SIM card)	bit, null
Company car	bit, null
Other training	nvarchar(256), null
Describe potential specific requirements	nvarchar(max), null
Mobile package	nvarchar(max), null
URL	nvarchar(256), null

Query.Request2Deu

Column	Type	Description
id	int, not null	Identification number of the ticket - see dbo.tHdTicket.iHdTicketId.
Kennung der Anfrage	nvarchar(255), null	Ticket identification mark
Name der Anfrage	nvarchar(1024), null	Ticket name
Zeichen und Name der Anfrage	nvarchar(1282), null	Tag and name of the ticket, e.g. "T123456COMPANY Request for a new printer".
Internes Ziel	nvarchar(255), null	Name of the internal target
Internes Ziel - Termin (UTC)	datetime, null	The internal target due date
Erstellt (UTC)	datetime, null	Ticket creation date and time
Methode der Anfragestellung	nvarchar(255), null	Ticket submission method, e.g., e-mail, phone, form.
Gesamtstatus	nvarchar(13), not null	Name of general status (Open, Resolved, Closed, Deleted).
URL der Anfrage	nvarchar(2072), null	Ticket URL in ALVAO WebApp
SLA-Aussetzung (Stunden innerhalb der Betriebszeit)	float, null	Number of hours in the operating hours of SLA pause being in progress (due to waiting for requester or ticket status).
SLA ausgesetzt (Stunden innerhalb der Betriebszeit)	float, null	Total SLA pause time within a specific requirement in hours during the operating hours (including the currently running SLA pause).
Gewartet auf den Anfragesteller (Stunden innerhalb der Betriebszeit)	float, null	Total waiting time for requesters during the whole solution of a ticket, in hours, during the operating hours of the service.
Warten auf den Anfragesteller (Stunden innerhalb der Betriebszeit)	float, null	The number of hours in the operating hours of waiting for requester in progress.
Erste Reaktion (UTC)	datetime, null	Date and time of the first response
Erste Reaktion - Termin (UTC)	datetime, null	Date and time of the first response deadline according to SLA. If SLA is paused or the deadline is not determined, the value is null.
Erste Reaktion - Zeit bis zum Termin (Stunden innerhalb der Betriebszeit)	float, null	Time in hours representing the time until the first response deadline in the operating hours. In case that the date of the first response is not guaranteed or the first response has already been performed, the value is null.
Erste Reaktion	nvarchar(13), null	The "fulfilled" value if the first response deadline was fulfilled according to SLA. The "breached" value if the first response deadline was not fulfilled. The "null" value if the first response deadline is not guaranteed or if the first response has not been performed and the deadline according to SLA is not exceeded yet.
Erste Reaktion - Zeit bis zur Reaktion (Stunden innerhalb der Betriebszeit)	float, null	The number of hours in the operating hours from ticket creation to the first response. If the first response was not met, the value is null.
Erste Reaktion - Überschreitung des Termins (Stunden innerhalb der Betriebszeit)	float, null	By how many hours during the operating hours was the first response deadline guaranteed by SLA exceeded.
Erste Reaktion - Einhaltung des Termins (Stunden innerhalb der Betriebszeit)	float, null	How many hours earlier during the operating hours was the first reaction met than as required by the SLA limit.
FirstReactionRequestLogRecordId	int, null	Event ID that completed the first response see Query.RequestLogRecord{locale}.id.
FirstReactionTriggeredByRequestLogRecordId	int, null	Event ID that triggered the event to complete the first response see Query.RequestLogRecord{locale}.id.
Gelöst (UTC)	datetime, null	Date and time of ticket solution.
Erledigung - Termin (UTC)	datetime, null	Date and time of the solution deadline. If SLA is paused or the deadline is not determined, the value is null.
Bearbeitet - Zeit bis zum Termin (Stunden innerhalb der Betriebszeit)	float, null	Time in hours representing the time until the ticket resolution deadline in the operating hours. In case that the date for ticket resolution is not guaranteed or the ticket has already been resolved, the value is null.
Lösung	nvarchar(13), null	The "fulfilled" value if the tickets resolution deadline was fulfilled according to SLA. The "breached" value if the solution deadline was not fulfilled. The "null" value if the ticket resolution deadline is not guaranteed or if the ticket has not been resolved and the resolution deadline according to SLA is not exceeded yet.
Bearbeitet - Zeit bis zur Bearbeitung (Stunden innerhalb der Betriebszeit)	float, null	Hours from the creation to the resolution of the ticket during the operating hours of the service.
Bearbeitet - Überschreitung des Termins gem. SLA (Stunden innerhalb der Betriebszeit)	float, null	By how many hours during the operating hours was the deadline for solving the ticket as per SLA exceeded.
Bearbeitet - Einhaltung des Termins gem. SLA (Stunden innerhalb der Betriebszeit)	float, null	How many hours earlier during the operating hours the ticket was resolved than the SLA limit.
Erledigung - Überschreitung des Termins (Stunden innerhalb der Betriebszeit)	float, null	By how many hours during the operating hours was the deadline for resolution of the ticket exceeded (Ticket time/Due date item).
Erledigung - Einhaltung des Termins (Stunden innerhalb der Betriebszeit)	float, null	How many hours earlier during the operating hours the ticket was resolved than the value listed in the Ticket time/Due date item.
ResolutionRequestLogRecordId	int, null	Last resolved ticket event ID, see Query.requestLogRecord{locale}.id.
Geschlossen (UTC)	datetime, null	Date and time of ticket closing.
RootRequestId	int, null	The highest parent ticket ID number, see Query.Request2{locale}.id.
RequesterPersonId	int, not null	The ID number of the ticket requester - see Query.Person{locale}.id.
SolverPersonId	int, null	The current ticket solver ID number - see Query.Person{locale}.id.
Bearbeitergruppe	nvarchar(255), null	The name of the solver group to which the ticket is assigned.
RequestedForPersonId	int, not null	ID number of the user for who the ticket was created - see Query.Person{locale}.id.
SectionId	int, not null	The service ID number - see Query.Section{locale}.id.
SlaId	int, not null	The SLA ID number - see Query.Sla{locale}.id.
RelatedOrganizationId	int, null	The related organization of the ticket ID number (related organization item), see Query.Organization{locale}.id.
RequestStateId	int, not null	The current ticket status ID number - see Query.RequestState{locale}.id.
StartRequestLogRecordId	int, null	The ID number of the ticket creating event - see Query.RequestLogRecord{locale}.id.
Priorität	nvarchar(max), null	Priority name
Auswirkung	nvarchar(max), null	Impact name
Dringlichkeit	nvarchar(max), null	Urgency name
Aufwand (in Stunden)	float, null	Total recorded time (Work + Travel time), in hours.
Arbeitsaufwand (in Stunden)	float, null	Number of hours worked in relation to the ticket.
Aufwand - Reisezeit (in Stunden)	float, null	Number of hours spent on the way in respect of the ticket.
Aufwand - Reisezeit (in km)	float, null	Number of kilometers reported in relation to the ticket.
Anmerkung	nvarchar(max), null	Ticket notes
Gruppe	nvarchar(255), null	Group
Gerätenummer	nvarchar(255), null	Device number
Zufriedenheitsbefragung - Gesamtzufriedenheit	nvarchar(max), null	Requester’s overall satisfaction
Zufriedenheitsbefragung - Schnelligkeit der Bearbeitung	nvarchar(max), null	The speed of ticket solution from the requester's perspective
Zufriedenheitsbefragung - Professionalität	nvarchar(max), null	Professionalism of the solving team from the requester's point of view
Zufriedenheitsbefragung - Fachkompetenz	nvarchar(max), null	Expertise of the solving team from the requester's point of view
Zufriedenheitsbefragung - Kommentare und Anmerkungen	nvarchar(max), null	Comments and notes from the requester on the satisfaction survey
Problem candidate	bit, null
Incident closure code	nvarchar(256), null
Symptoms	nvarchar(max), null
Diagnostic Activities	nvarchar(max), null
Root cause	nvarchar(max), null
Workaround	nvarchar(max), null
Method of resolution	nvarchar(max), null
Problem closure code	nvarchar(max), null
Five Whys	nvarchar(256), null
Change end (scheduled)	datetime, null
Change start (scheduled)	datetime, null
Level of risks	nvarchar(max), null
Change end (actual)	datetime, null
Change start (actual)	datetime, null
Risk description	nvarchar(256), null
Successful change	bit, null
Overran change window	bit, null
Departure	datetime, null
Return	datetime, null
Purpose of trip	nvarchar(256), null
Means of transport	nvarchar(256), null
Name	nvarchar(256), null
Surname	nvarchar(256), null
Department	nvarchar(max), null
Position name	nvarchar(max), null
Manager	int, null
Site	nvarchar(max), null
Period	nvarchar(max), null
Number of months	nvarchar(max), null
First Day	date, null
Standard laptop kit (includes docking station, display, headphones, ergomouse)	bit, null
Standard desktop kit (includes display, headphones, ergomouse)	bit, null
Standard mobile phone kit (includes SIM card)	bit, null
Company car	bit, null
Other training	nvarchar(256), null
Describe potential specific requirements	nvarchar(max), null
Mobile package	nvarchar(max), null
URL	nvarchar(256), null

Query.Request2Enu

Column	Type	Description
id	int, not null	Identification number of the ticket - see dbo.tHdTicket.iHdTicketId.
Request tag	nvarchar(255), null	Ticket identification mark
Request name	nvarchar(1024), null	Ticket name
Request tag and title	nvarchar(1282), null	Tag and name of the ticket, e.g. "T123456COMPANY Request for a new printer".
Internal target	nvarchar(255), null	Name of the internal target
Internal target - Due date (UTC)	datetime, null	The internal target due date
Created (UTC)	datetime, null	Ticket creation date and time
Request submission method	nvarchar(255), null	Ticket submission method, e.g., e-mail, phone, form.
Overall status	nvarchar(8), not null	Name of general status (Open, Resolved, Closed, Deleted).
Request URL	nvarchar(2072), null	Ticket URL in ALVAO WebApp
SLA pause (hours during the operation hours)	float, null	Number of hours in the operating hours of SLA pause being in progress (due to waiting for requester or ticket status).
SLA paused (hours during the operation hours)	float, null	Total SLA pause time within a specific requirement in hours during the operating hours (including the currently running SLA pause).
Waited for requester (hours during the operation hours)	float, null	Total waiting time for requesters during the whole solution of a ticket, in hours, during the operating hours of the service.
Waiting for requester (hours during the operation hours)	float, null	The number of hours in the operating hours of waiting for requester in progress.
First response (UTC)	datetime, null	Date and time of the first response
First response - Due date (UTC)	datetime, null	Date and time of the first response deadline according to SLA. If SLA is paused or the deadline is not determined, the value is null.
First response - Remaining (hours during the operation hours)	float, null	Time in hours representing the time until the first response deadline in the operating hours. In case that the date of the first response is not guaranteed or the first response has already been performed, the value is null.
First response	nvarchar(13), null	The "fulfilled" value if the first response deadline was fulfilled according to SLA. The "breached" value if the first response deadline was not fulfilled. The "null" value if the first response deadline is not guaranteed or if the first response has not been performed and the deadline according to SLA is not exceeded yet.
First response - Time to response (hours during the operation hours)	float, null	The number of hours in the operating hours from ticket creation to the first response. If the first response was not met, the value is null.
First response - Exceeding of due date (hours during the operation hours)	float, null	By how many hours during the operating hours was the first response deadline guaranteed by SLA exceeded.
First response - Meeting of due date (hours during the operation hours)	float, null	How many hours earlier during the operating hours was the first reaction met than as required by the SLA limit.
FirstReactionRequestLogRecordId	int, null	Event ID that completed the first response see Query.RequestLogRecord{locale}.id.
FirstReactionTriggeredByRequestLogRecordId	int, null	Event ID that triggered the event to complete the first response see Query.RequestLogRecord{locale}.id.
Resolved (UTC)	datetime, null	Date and time of ticket solution.
Resolution - Due date (UTC)	datetime, null	Date and time of the solution deadline. If SLA is paused or the deadline is not determined, the value is null.
Resolution - Remaining (hours during the operation hours)	float, null	Time in hours representing the time until the ticket resolution deadline in the operating hours. In case that the date for ticket resolution is not guaranteed or the ticket has already been resolved, the value is null.
Resolution	nvarchar(13), null	The "fulfilled" value if the tickets resolution deadline was fulfilled according to SLA. The "breached" value if the solution deadline was not fulfilled. The "null" value if the ticket resolution deadline is not guaranteed or if the ticket has not been resolved and the resolution deadline according to SLA is not exceeded yet.
Resolution - Time to resolve (hours during the operation hours)	float, null	Hours from the creation to the resolution of the ticket during the operating hours of the service.
Resolution - SLA breached by (hours during the operation hours)	float, null	By how many hours during the operating hours was the deadline for solving the ticket as per SLA exceeded.
Resolution - SLA met by (hours during the operation hours)	float, null	How many hours earlier during the operating hours the ticket was resolved than the SLA limit.
Resolution - Exceeding of due date (hours during the operation hours)	float, null	By how many hours during the operating hours was the deadline for resolution of the ticket exceeded (Ticket time/Due date item).
Resolution - Meeting of due date (hours during the operation hours)	float, null	How many hours earlier during the operating hours the ticket was resolved than the value listed in the Ticket time/Due date item.
ResolutionRequestLogRecordId	int, null	Last resolved ticket event ID, see Query.requestLogRecord{locale}.id.
Closed (UTC)	datetime, null	Date and time of ticket closing.
RootRequestId	int, null	The highest parent ticket ID number, see Query.Request2{locale}.id.
RequesterPersonId	int, not null	The ID number of the ticket requester - see Query.Person{locale}.id.
SolverPersonId	int, null	The current ticket solver ID number - see Query.Person{locale}.id.
Solver group	nvarchar(255), null	The name of the solver group to which the ticket is assigned.
RequestedForPersonId	int, not null	ID number of the user for who the ticket was created - see Query.Person{locale}.id.
SectionId	int, not null	The service ID number - see Query.Section{locale}.id.
SlaId	int, not null	The SLA ID number - see Query.Sla{locale}.id.
RelatedOrganizationId	int, null	The related organization of the ticket ID number (related organization item), see Query.Organization{locale}.id.
RequestStateId	int, not null	The current ticket status ID number - see Query.RequestState{locale}.id.
StartRequestLogRecordId	int, null	The ID number of the ticket creating event - see Query.RequestLogRecord{locale}.id.
Priority	nvarchar(max), null	Priority name
Impact	nvarchar(max), null	Impact name
Urgency	nvarchar(max), null	Urgency name
Cost (hours)	float, null	Total recorded time (Work + Travel time), in hours.
Cost - Work (hours)	float, null	Number of hours worked in relation to the ticket.
Cost - Time traveled (hours)	float, null	Number of hours spent on the way in respect of the ticket.
Cost - Distance traveled (km)	float, null	Number of kilometers reported in relation to the ticket.
Note	nvarchar(max), null	Ticket notes
Group	nvarchar(255), null	Group
Device number	nvarchar(255), null	Device number
Satisfaction survey - General satisfaction	nvarchar(max), null	Requester’s overall satisfaction
Satisfaction survey - Resolution speed	nvarchar(max), null	The speed of ticket solution from the requester's perspective
Satisfaction survey - Professionalism	nvarchar(max), null	Professionalism of the solving team from the requester's point of view
Satisfaction survey - Expertise	nvarchar(max), null	Expertise of the solving team from the requester's point of view
Satisfaction survey - Comments and remarks	nvarchar(max), null	Comments and notes from the requester on the satisfaction survey
Problem candidate	bit, null
Incident closure code	nvarchar(256), null
Symptoms	nvarchar(max), null
Diagnostic Activities	nvarchar(max), null
Root cause	nvarchar(max), null
Workaround	nvarchar(max), null
Method of resolution	nvarchar(max), null
Problem closure code	nvarchar(max), null
Five Whys	nvarchar(256), null
Change end (scheduled)	datetime, null
Change start (scheduled)	datetime, null
Level of risks	nvarchar(max), null
Change end (actual)	datetime, null
Change start (actual)	datetime, null
Risk description	nvarchar(256), null
Successful change	bit, null
Overran change window	bit, null
Departure	datetime, null
Return	datetime, null
Purpose of trip	nvarchar(256), null
Means of transport	nvarchar(256), null
Name	nvarchar(256), null
Surname	nvarchar(256), null
Department	nvarchar(max), null
Position name	nvarchar(max), null
Manager	int, null
Site	nvarchar(max), null
Period	nvarchar(max), null
Number of months	nvarchar(max), null
First Day	date, null
Standard laptop kit (includes docking station, display, headphones, ergomouse)	bit, null
Standard desktop kit (includes display, headphones, ergomouse)	bit, null
Standard mobile phone kit (includes SIM card)	bit, null
Company car	bit, null
Other training	nvarchar(256), null
Describe potential specific requirements	nvarchar(max), null
Mobile package	nvarchar(max), null
URL	nvarchar(256), null

Query.RequestChangeCsy

Progress of tickets solving in ALVAO Service Desk. Each line corresponds to a change in status, service, SLA, or solver. Only records for tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.

Column	Type	Description
Číslo požadavku	int, not null	The ticket identification number.
Id služby	int, null	Service ID (tHdSection.iHdSectionId).
Id stavu	int, null	Status ID (TicketState.id).
Id řešitele	int, null	Solver ID (tPerson.iPersonId).
Řešitelská skupina	nvarchar(255), null	The name of the solver group to which the ticket is assigned.
Id SLA	int, null	SLA ID (tSla.iSlaId).
Začátek (UTC)	datetime, null	Date of change performance.
Konec (UTC)	datetime, null	Change end date = the date the next change was made.
Doba trvání (hodiny)	float, null	Number of hours the change took.
Doba trvání v provozní době (hodiny)	float, not null	Number of hours the change took. It is calculated in the operating hours of the SLA that was up to date at that time.
Spuštěno SLA (hodiny)	float, not null	The number of hours in SLA operating hours during which the SLA was running within the change duration.
Pozastaveno SLA (hodiny)	float, not null	The number of hours in SLA operating hours during which the SLA was paused within the change duration.

Query.RequestChangeDeu

Column	Type	Description
Anfrage-Nummer	int, not null	The ticket identification number.
Id des Service	int, null	Service ID (tHdSection.iHdSectionId).
Id des Status	int, null	Status ID (TicketState.id).
ID des Bearbeiters	int, null	Solver ID (tPerson.iPersonId).
Bearbeitergruppe	nvarchar(255), null	The name of the solver group to which the ticket is assigned.
Id der SLA	int, null	SLA ID (tSla.iSlaId).
Beginn (UTC)	datetime, null	Date of change performance.
Ende (UTC)	datetime, null	Change end date = the date the next change was made.
Dauer (Stunden)	float, null	Number of hours the change took.
Betriebszeitdauer (Stunden)	float, not null	Number of hours the change took. It is calculated in the operating hours of the SLA that was up to date at that time.
Laufendes SLA (Stunden)	float, not null	The number of hours in SLA operating hours during which the SLA was running within the change duration.
SLA ausgesetzt (Stunden)	float, not null	The number of hours in SLA operating hours during which the SLA was paused within the change duration.

Query.RequestChangeEnu

Column	Type	Description
Request number	int, not null	The ticket identification number.
Service ID	int, null	Service ID (tHdSection.iHdSectionId).
Status ID	int, null	Status ID (TicketState.id).
Solver ID	int, null	Solver ID (tPerson.iPersonId).
Solver group	nvarchar(255), null	The name of the solver group to which the ticket is assigned.
SLA ID	int, null	SLA ID (tSla.iSlaId).
Start (UTC)	datetime, null	Date of change performance.
End (UTC)	datetime, null	Change end date = the date the next change was made.
Duration (hours)	float, null	Number of hours the change took.
Duration in operating hours (hours)	float, not null	Number of hours the change took. It is calculated in the operating hours of the SLA that was up to date at that time.
Running SLA (hours)	float, not null	The number of hours in SLA operating hours during which the SLA was running within the change duration.
SLA paused (hours)	float, not null	The number of hours in SLA operating hours during which the SLA was paused within the change duration.

Query.RequestContinualResponseCsy

Continuous informing of the requester by the solver team in tickets within the ALVAO Service Desk. Continuous notification is a message sent from the vendors to the customer during the solution of their ticket; such messages are not reactions to a previous message from the customer. Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.

Column	Type	Description
Číslo požadavku	int, not null	The ticket identification number.
Název požadavku	nvarchar(1024), null	Ticket name
Služba	nvarchar(1024), null	Name of the service including the path in the tree.
SLA	nvarchar(255), null	SLA name.
Žadatel	nvarchar(255), null	First and last name of the requester.
Organizace (žadatel)	nvarchar(255), null	Name of the requester’s organization.
Řešitel	nvarchar(255), null	Name and surname of the solver.
Termín (UTC)	datetime, null	Ticket due date.
Interní cíl	nvarchar(255), null	Internal target name.
Interní cíl (termín) (UTC)	datetime, null	Internal target date.
Datum (UTC)	datetime, null	Date of message sending.
Týden od (UTC)	datetime, null	Date of the beginning of the week in which the message was sent.
Měsíc od (UTC)	datetime, null	Date of the beginning of the month in which the message was sent.
Rok (UTC)	int, null	year in which the message was sent.
Čtvrtletí (UTC)	int, null	Quarter in which the message was sent (1-4).
Měsíc (UTC)	int, null	Month in which the message was sent (1-12).
Týden (UTC)	int, null	Week in which the message was sent (1-53).
Hodina (UTC)	int, null	Hour in which the message was sent (0-23).
Značka a název požadavku	nvarchar(1282), null	Tag and name of the ticket, e.g., "T123456COMPANY Request for a new printer".
Nejvyšší požadavek	int, null	Identification number of the root parent ticket.
Nejvyšší služba	nvarchar(1024), null	Name of root service in the service tree.
Informoval	nvarchar(255), null	Name and surname of the solver who sent the message.
Doba (hodiny)	float, not null	Time elapsed from the sending of the previous message from the supplier to the sending of this message, in hours.
Související organizace	nvarchar(255), not null	Name of the organization for which the ticket is being implemented.
Proces	nvarchar(255), null	Process name.
Id žadatele	int, not null	The ID number of the ticket requester - see Query.Person{locale}.id.
Id řešitele	int, null	The current ticket solver ID number - see Query.Person{locale}.id.
Id služby	int, not null	The service ID number - see Query.Section{locale}.id.
Id SLA	int, not null	The SLA ID number - see Query.Sla{locale}.id.
Id organizace žadatele	int, null	The requester’s organization ID number - see Query.Organization{locale}.id.
Problem candidate	bit, null
Incident closure code	nvarchar(256), null
Symptoms	nvarchar(max), null
Diagnostic Activities	nvarchar(max), null
Root cause	nvarchar(max), null
Workaround	nvarchar(max), null
Method of resolution	nvarchar(max), null
Problem closure code	nvarchar(max), null
Five Whys	nvarchar(256), null
Change end (scheduled)	datetime, null
Change start (scheduled)	datetime, null
Level of risks	nvarchar(max), null
Change end (actual)	datetime, null
Change start (actual)	datetime, null
Risk description	nvarchar(256), null
Successful change	bit, null
Overran change window	bit, null
Departure	datetime, null
Return	datetime, null
Purpose of trip	nvarchar(256), null
Means of transport	nvarchar(256), null
Name	nvarchar(256), null
Surname	nvarchar(256), null
Department	nvarchar(max), null
Position name	nvarchar(max), null
Manager	int, null
Site	nvarchar(max), null
Period	nvarchar(max), null
Number of months	nvarchar(max), null
First Day	date, null
Standard laptop kit (includes docking station, display, headphones, ergomouse)	bit, null
Standard desktop kit (includes display, headphones, ergomouse)	bit, null
Standard mobile phone kit (includes SIM card)	bit, null
Company car	bit, null
Other training	nvarchar(256), null
Describe potential specific requirements	nvarchar(max), null
Mobile package	nvarchar(max), null
URL	nvarchar(256), null
Request for HW - catalog path (služba)	nvarchar(max), null
Request for HW - categories (služba)	nvarchar(max), null
Request for HW - currency (služba)	nvarchar(256), null

Query.RequestContinualResponseDeu

Column	Type	Description
Anfrage-Nummer	int, not null	The ticket identification number.
Name der Anfrage	nvarchar(1024), null	Ticket name
Service	nvarchar(1024), null	Name of the service including the path in the tree.
SLA	nvarchar(255), null	SLA name.
Anfragesteller	nvarchar(255), null	First and last name of the requester.
Organisation (Anfragesteller)	nvarchar(255), null	Name of the requester’s organization.
Bearbeiter	nvarchar(255), null	Name and surname of the solver.
Termin (UTC)	datetime, null	Ticket due date.
Internes Ziel	nvarchar(255), null	Internal target name.
Internes Ziel (Termin) (UTC)	datetime, null	Internal target date.
Datum (UTC)	datetime, null	Date of message sending.
Woche seit (UTC)	datetime, null	Date of the beginning of the week in which the message was sent.
Monat seit (UTC)	datetime, null	Date of the beginning of the month in which the message was sent.
Jahr (UTC)	int, null	year in which the message was sent.
Quartal (UTC)	int, null	Quarter in which the message was sent (1-4).
Monat (UTC)	int, null	Month in which the message was sent (1-12).
Woche (UTC)	int, null	Week in which the message was sent (1-53).
Stunde (UTC)	int, null	Hour in which the message was sent (0-23).
Zeichen und Name der Anfrage	nvarchar(1282), null	Tag and name of the ticket, e.g., "T123456COMPANY Request for a new printer".
Höchste Anfrage	int, null	Identification number of the root parent ticket.
Höchster Service	nvarchar(1024), null	Name of root service in the service tree.
Informiert durch	nvarchar(255), null	Name and surname of the solver who sent the message.
Zeit (Stunden)	float, not null	Time elapsed from the sending of the previous message from the supplier to the sending of this message, in hours.
Zugehörige Organisationen	nvarchar(255), not null	Name of the organization for which the ticket is being implemented.
Prozess	nvarchar(255), null	Process name.
Id des Anfragestellers	int, not null	The ID number of the ticket requester - see Query.Person{locale}.id.
ID des Bearbeiters	int, null	The current ticket solver ID number - see Query.Person{locale}.id.
Id des Service	int, not null	The service ID number - see Query.Section{locale}.id.
Id der SLA	int, not null	The SLA ID number - see Query.Sla{locale}.id.
Id der Organisation des Anfragestellers	int, null	The requester’s organization ID number - see Query.Organization{locale}.id.
Problem candidate	bit, null
Incident closure code	nvarchar(256), null
Symptoms	nvarchar(max), null
Diagnostic Activities	nvarchar(max), null
Root cause	nvarchar(max), null
Workaround	nvarchar(max), null
Method of resolution	nvarchar(max), null
Problem closure code	nvarchar(max), null
Five Whys	nvarchar(256), null
Change end (scheduled)	datetime, null
Change start (scheduled)	datetime, null
Level of risks	nvarchar(max), null
Change end (actual)	datetime, null
Change start (actual)	datetime, null
Risk description	nvarchar(256), null
Successful change	bit, null
Overran change window	bit, null
Departure	datetime, null
Return	datetime, null
Purpose of trip	nvarchar(256), null
Means of transport	nvarchar(256), null
Name	nvarchar(256), null
Surname	nvarchar(256), null
Department	nvarchar(max), null
Position name	nvarchar(max), null
Manager	int, null
Site	nvarchar(max), null
Period	nvarchar(max), null
Number of months	nvarchar(max), null
First Day	date, null
Standard laptop kit (includes docking station, display, headphones, ergomouse)	bit, null
Standard desktop kit (includes display, headphones, ergomouse)	bit, null
Standard mobile phone kit (includes SIM card)	bit, null
Company car	bit, null
Other training	nvarchar(256), null
Describe potential specific requirements	nvarchar(max), null
Mobile package	nvarchar(max), null
URL	nvarchar(256), null
Request for HW - catalog path (Service)	nvarchar(max), null
Request for HW - categories (Service)	nvarchar(max), null
Request for HW - currency (Service)	nvarchar(256), null

Query.RequestContinualResponseEnu

Column	Type	Description
Request number	int, not null	The ticket identification number.
Request name	nvarchar(1024), null	Ticket name
Service	nvarchar(1024), null	Name of the service including the path in the tree.
SLA	nvarchar(255), null	SLA name.
Requester	nvarchar(255), null	First and last name of the requester.
Organization (requester)	nvarchar(255), null	Name of the requester’s organization.
Solver	nvarchar(255), null	Name and surname of the solver.
Due date (UTC)	datetime, null	Ticket due date.
Internal target	nvarchar(255), null	Internal target name.
Internal target (due date) (UTC)	datetime, null	Internal target date.
Date (UTC)	datetime, null	Date of message sending.
Week starting (UTC)	datetime, null	Date of the beginning of the week in which the message was sent.
Month starting (UTC)	datetime, null	Date of the beginning of the month in which the message was sent.
Year (UTC)	int, null	year in which the message was sent.
Quarter (UTC)	int, null	Quarter in which the message was sent (1-4).
Month (UTC)	int, null	Month in which the message was sent (1-12).
Week (UTC)	int, null	Week in which the message was sent (1-53).
Hour (UTC)	int, null	Hour in which the message was sent (0-23).
Request tag and title	nvarchar(1282), null	Tag and name of the ticket, e.g., "T123456COMPANY Request for a new printer".
Highest request	int, null	Identification number of the root parent ticket.
Highest service	nvarchar(1024), null	Name of root service in the service tree.
Informed by	nvarchar(255), null	Name and surname of the solver who sent the message.
Time (hours)	float, not null	Time elapsed from the sending of the previous message from the supplier to the sending of this message, in hours.
Related organization	nvarchar(255), not null	Name of the organization for which the ticket is being implemented.
Process	nvarchar(255), null	Process name.
Requester ID	int, not null	The ID number of the ticket requester - see Query.Person{locale}.id.
Solver ID	int, null	The current ticket solver ID number - see Query.Person{locale}.id.
Service ID	int, not null	The service ID number - see Query.Section{locale}.id.
SLA ID	int, not null	The SLA ID number - see Query.Sla{locale}.id.
Requesters organization ID	int, null	The requester’s organization ID number - see Query.Organization{locale}.id.
Problem candidate	bit, null
Incident closure code	nvarchar(256), null
Symptoms	nvarchar(max), null
Diagnostic Activities	nvarchar(max), null
Root cause	nvarchar(max), null
Workaround	nvarchar(max), null
Method of resolution	nvarchar(max), null
Problem closure code	nvarchar(max), null
Five Whys	nvarchar(256), null
Change end (scheduled)	datetime, null
Change start (scheduled)	datetime, null
Level of risks	nvarchar(max), null
Change end (actual)	datetime, null
Change start (actual)	datetime, null
Risk description	nvarchar(256), null
Successful change	bit, null
Overran change window	bit, null
Departure	datetime, null
Return	datetime, null
Purpose of trip	nvarchar(256), null
Means of transport	nvarchar(256), null
Name	nvarchar(256), null
Surname	nvarchar(256), null
Department	nvarchar(max), null
Position name	nvarchar(max), null
Manager	int, null
Site	nvarchar(max), null
Period	nvarchar(max), null
Number of months	nvarchar(max), null
First Day	date, null
Standard laptop kit (includes docking station, display, headphones, ergomouse)	bit, null
Standard desktop kit (includes display, headphones, ergomouse)	bit, null
Standard mobile phone kit (includes SIM card)	bit, null
Company car	bit, null
Other training	nvarchar(256), null
Describe potential specific requirements	nvarchar(max), null
Mobile package	nvarchar(max), null
URL	nvarchar(256), null
Request for HW - catalog path (service)	nvarchar(max), null
Request for HW - categories (service)	nvarchar(max), null
Request for HW - currency (service)	nvarchar(256), null

Query.RequestLogRecordCsy

Records in ticket logs in ALVAO Service Desk.
Only ticket log records from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted records are displayed.
The view is used to create reports and analyses.
Note: Only events from the tAct table are displayed. No events from dbo.tHdTicketApproval and dbo.tHdTicketApprovalItem. tables are displayed.

Column	Type	Description
id	int, not null	Identification number of the event - see dbo.tAct.iActId.
Vytvořeno (UTC)	datetime, null	Date and time of the record creation in the ticket log
Předmět	nvarchar(max), null	Subject of the record in the log
Náklady (hodiny)	float, null	Total recorded time (Work + Travel time), in hours
Náklady - Práce (hodiny)	float, null	Reported work in hours
Náklady - Cesta (hodiny)	float, null	Reported time spent on trip in hours
Náklady - Cesta (km)	float, null	Reported distance in kilometers
Druh události	nvarchar(255), null	Name of the type of record (e-mail, note, ...)
Nefakturovat	bit, not null	The "Exclude from invoice to the requester" flag
URL události	nvarchar(2075), null	Event URL in ALVAO WebApp
Operace	nvarchar(255), null	Operation name, see dbo.ActOperation.Name.
Důležitá událost	int, not null	Indication whether this is an important event.
Řešení požadavku	int, not null	Indication whether the event contains a ticket solution.
FromPersonId	int, not null	The current ID number of the ticket event author - see Query.Person{locale}.id.
RequestId	int, null	The ticket ID number - seeQuery.Request2{locale}.id.

Query.RequestLogRecordDeu

Column	Type	Description
id	int, not null	Identification number of the event - see dbo.tAct.iActId.
Erstellt (UTC)	datetime, null	Date and time of the record creation in the ticket log
Betreff	nvarchar(max), null	Subject of the record in the log
Aufwand (in Stunden)	float, null	Total recorded time (Work + Travel time), in hours
Arbeitsaufwand (in Stunden)	float, null	Reported work in hours
Aufwand - Reisezeit (in Stunden)	float, null	Reported time spent on trip in hours
Aufwand - Reisezeit (in km)	float, null	Reported distance in kilometers
Ereignistyp	nvarchar(255), null	Name of the type of record (e-mail, note, ...)
Nicht in Rechnung stellen	bit, not null	The "Exclude from invoice to the requester" flag
URL des Ereignises	nvarchar(2075), null	Event URL in ALVAO WebApp
Operation	nvarchar(255), null	Operation name, see dbo.ActOperation.Name.
Wichtiges Ereignis	int, not null	Indication whether this is an important event.
Lösung der Anfrage	int, not null	Indication whether the event contains a ticket solution.
FromPersonId	int, not null	The current ID number of the ticket event author - see Query.Person{locale}.id.
RequestId	int, null	The ticket ID number - seeQuery.Request2{locale}.id.

Query.RequestLogRecordEnu

Column	Type	Description
id	int, not null	Identification number of the event - see dbo.tAct.iActId.
Created (UTC)	datetime, null	Date and time of the record creation in the ticket log
Subject	nvarchar(max), null	Subject of the record in the log
Cost (hours)	float, null	Total recorded time (Work + Travel time), in hours
Cost - Work (hours)	float, null	Reported work in hours
Cost - Time traveled (hours)	float, null	Reported time spent on trip in hours
Cost - Distance traveled (km)	float, null	Reported distance in kilometers
Log record type	nvarchar(255), null	Name of the type of record (e-mail, note, ...)
Exclude from invoice	bit, not null	The "Exclude from invoice to the requester" flag
Log record URL	nvarchar(2075), null	Event URL in ALVAO WebApp
Operation	nvarchar(255), null	Operation name, see dbo.ActOperation.Name.
Marked as important	int, not null	Indication whether this is an important event.
Request solution	int, not null	Indication whether the event contains a ticket solution.
FromPersonId	int, not null	The current ID number of the ticket event author - see Query.Person{locale}.id.
RequestId	int, null	The ticket ID number - seeQuery.Request2{locale}.id.

Query.RequestObjectCsy

Links between tickets in ALVAO Service Desk and objects in ALVAO Asset Management. Only tickets from services are displayed where the user is connected to the database by the member of the resolving team, or the reader and only the objects and property values that the user connected to the database has the right to read. The view is used to create reports and analyses.

Column	Type	Description
Číslo požadavku	int, not null	Ticket identification number
Název požadavku	nvarchar(1024), null	Ticket name
Značka a název požadavku	nvarchar(1282), null	Tag and name of the ticket, e.g. "T123456COMPANY Request for a new printer".
Služba	nvarchar(1024), null	Name of the service including the path in the tree
Proces	nvarchar(255), not null	Process name
SLA	nvarchar(255), null	SLA name
Hrubý stav	nvarchar(9), not null	Name of general status (Open, Resolved, Closed, Deleted)
Id objektu	int, not null	Object identification number
Název objektu	nvarchar(255), null	Object name
Druh objektu	nvarchar(max), null	Object kind
Cesta ve stromu	nvarchar(1024), null	Path in tree (without the object name). Contains an empty chain for root objects.

Query.RequestObjectDeu

Column	Type	Description
Anfrage-Nummer	int, not null	Ticket identification number
Name der Anfrage	nvarchar(1024), null	Ticket name
Zeichen und Name der Anfrage	nvarchar(1282), null	Tag and name of the ticket, e.g. "T123456COMPANY Request for a new printer".
Service	nvarchar(1024), null	Name of the service including the path in the tree
Prozess	nvarchar(255), not null	Process name
SLA	nvarchar(255), null	SLA name
Gesamtstatus	nvarchar(11), not null	Name of general status (Open, Resolved, Closed, Deleted)
Objekt Id	int, not null	Object identification number
Objektname	nvarchar(255), null	Object name
Objekttyp	nvarchar(max), null	Object kind
Pfad im Objektbaum	nvarchar(1024), null	Path in tree (without the object name). Contains an empty chain for root objects.

Query.RequestObjectEnu

Column	Type	Description
Request number	int, not null	Ticket identification number
Request name	nvarchar(1024), null	Ticket name
Request tag and title	nvarchar(1282), null	Tag and name of the ticket, e.g. "T123456COMPANY Request for a new printer".
Service	nvarchar(1024), null	Name of the service including the path in the tree
Process	nvarchar(255), not null	Process name
SLA	nvarchar(255), null	SLA name
Overall status	nvarchar(8), not null	Name of general status (Open, Resolved, Closed, Deleted)
Object id	int, not null	Object identification number
Object name	nvarchar(255), null	Object name
Object kind	nvarchar(max), null	Object kind
Path in tree	nvarchar(1024), null	Path in tree (without the object name). Contains an empty chain for root objects.

Query.RequestObjectRelation

Links between tickets in ALVAO Service Desk and objects in ALVAO Asset Management.
Only tickets from services are displayed where the user is connected to the database by the member of the resolving team, or the reader and only the objects that the user connected to the database has the right to read. No links to deleted tickets are displayed. No deleted links are displayed.
The view is used to create reports and analyses.

Column	Type	Description
RequestId	int, not null	The ticket ID number - seeQuery.Request2{locale}.id.
ObjectId	int, not null	The object ID number - see Query.ObjectCsy{locale}.[Object ID].

Query.RequestOperationCsy

Basic operations (Created, Deleted, Resolved, Closed) with tickets in Alvao Service Desk over time. Only operations for tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.

Column	Type	Description
Číslo požadavku	int, null	The ticket identification number.
Nejvyšší požadavek	int, null	Identification number of the root linked parent ticket.
Žadatel	nvarchar(255), null	First and last name of the requester.
Organizace (žadatel)	nvarchar(255), null	Name of the requester’s organization.
Služba	nvarchar(1024), null	Name of the service including the path in the tree.
Nejvyšší služba	nvarchar(1024), null	Name of root service in the service tree.
Název požadavku	nvarchar(1024), null	Ticket name
Řešitel	nvarchar(255), null	Name and surname of the solver.
Oddělení (řešitel)	nvarchar(255), null	Name of the solver’s department.
Oddělení (žadatel)	nvarchar(255), null	Name of the requester’s department.
Funkce (řešitel)	nvarchar(255), null	Name of the solver’s job title.
Funkce (žadatel)	nvarchar(255), null	Name of the requester’s job title.
Skupina	nvarchar(255), null	Group
Termín (UTC)	datetime, null	Ticket due date.
Interní cíl	nvarchar(255), null	Internal target name.
Interní cíl (termín) (UTC)	datetime, null	Internal target date.
Priorita	nvarchar(max), null	Priority name.
Značka a název požadavku	nvarchar(1282), null	Tag and name of the ticket, e.g., "T123456COMPANY Request for a new printer".
SLA	nvarchar(255), null	SLA name.
Operace	nvarchar(10), not null	Performed operation (Created, Deleted, Resolved, Closed).
Změna počtu otevřených požadavků	int, not null	Change of the number of open tickets after performing the operation (+1, -1)
Datum (UTC)	datetime, null	Date of operation.
Týden od (UTC)	datetime, null	Date of the beginning of the week of the operation.
Měsíc od (UTC)	datetime, null	Date of the beginning of the month of the operation.
Rok (UTC)	int, null	Year of the operation.
Čtvrtletí (UTC)	int, null	Quarter in which the operation was executed (1-4).
Měsíc (UTC)	int, null	Month in which the operation was executed (1-12).
Týden (UTC)	int, null	Week of the operation (1-53).
Hodina (UTC)	int, null	Hour in which the operation was executed (0-23).
Související organizace	nvarchar(255), not null	Name of the organization for which the ticket is being implemented.
Proces	nvarchar(255), null	Process name.
Id žadatele	int, null	The ID number of the ticket requester - see Query.Person{locale}.id.
Id řešitele	int, null	The current ticket solver ID number - see Query.Person{locale}.id.
Id služby	int, null	The service ID number - see Query.Section{locale}.id.
Id SLA	int, null	The SLA ID number - see Query.Sla{locale}.id.
Id organizace žadatele	int, null	The requester’s organization ID number - see Query.Organization{locale}.id.
Problem candidate	bit, null
Incident closure code	nvarchar(256), null
Symptoms	nvarchar(max), null
Diagnostic Activities	nvarchar(max), null
Root cause	nvarchar(max), null
Workaround	nvarchar(max), null
Method of resolution	nvarchar(max), null
Problem closure code	nvarchar(max), null
Five Whys	nvarchar(256), null
Change end (scheduled)	datetime, null
Change start (scheduled)	datetime, null
Level of risks	nvarchar(max), null
Change end (actual)	datetime, null
Change start (actual)	datetime, null
Risk description	nvarchar(256), null
Successful change	bit, null
Overran change window	bit, null
Departure	datetime, null
Return	datetime, null
Purpose of trip	nvarchar(256), null
Means of transport	nvarchar(256), null
Name	nvarchar(256), null
Surname	nvarchar(256), null
Department	nvarchar(max), null
Position name	nvarchar(max), null
Manager	int, null
Site	nvarchar(max), null
Period	nvarchar(max), null
Number of months	nvarchar(max), null
First Day	date, null
Standard laptop kit (includes docking station, display, headphones, ergomouse)	bit, null
Standard desktop kit (includes display, headphones, ergomouse)	bit, null
Standard mobile phone kit (includes SIM card)	bit, null
Company car	bit, null
Other training	nvarchar(256), null
Describe potential specific requirements	nvarchar(max), null
Mobile package	nvarchar(max), null
URL	nvarchar(256), null
Request for HW - catalog path (služba)	nvarchar(max), null
Request for HW - categories (služba)	nvarchar(max), null
Request for HW - currency (služba)	nvarchar(256), null

Query.RequestOperationDeu

Column	Type	Description
Anfrage-Nummer	int, null	The ticket identification number.
Höchste Anfrage	int, null	Identification number of the root linked parent ticket.
Anfragesteller	nvarchar(255), null	First and last name of the requester.
Organisation (Anfragesteller)	nvarchar(255), null	Name of the requester’s organization.
Service	nvarchar(1024), null	Name of the service including the path in the tree.
Höchster Service	nvarchar(1024), null	Name of root service in the service tree.
Name der Anfrage	nvarchar(1024), null	Ticket name
Bearbeiter	nvarchar(255), null	Name and surname of the solver.
Abteilung (Bearbeiter)	nvarchar(255), null	Name of the solver’s department.
Abteilung (Anfragesteller)	nvarchar(255), null	Name of the requester’s department.
Funktion (Bearbeiter)	nvarchar(255), null	Name of the solver’s job title.
Funktion (Anfragesteller)	nvarchar(255), null	Name of the requester’s job title.
Gruppe	nvarchar(255), null	Group
Termin (UTC)	datetime, null	Ticket due date.
Internes Ziel	nvarchar(255), null	Internal target name.
Internes Ziel (Termin) (UTC)	datetime, null	Internal target date.
Priorität	nvarchar(max), null	Priority name.
Zeichen und Name der Anfrage	nvarchar(1282), null	Tag and name of the ticket, e.g., "T123456COMPANY Request for a new printer".
SLA	nvarchar(255), null	SLA name.
Operation	nvarchar(11), not null	Performed operation (Created, Deleted, Resolved, Closed).
Änderung der Anzahl der offenen Anfragen	int, not null	Change of the number of open tickets after performing the operation (+1, -1)
Datum (UTC)	datetime, null	Date of operation.
Woche seit (UTC)	datetime, null	Date of the beginning of the week of the operation.
Monat seit (UTC)	datetime, null	Date of the beginning of the month of the operation.
Jahr (UTC)	int, null	Year of the operation.
Quartal (UTC)	int, null	Quarter in which the operation was executed (1-4).
Monat (UTC)	int, null	Month in which the operation was executed (1-12).
Woche (UTC)	int, null	Week of the operation (1-53).
Stunde (UTC)	int, null	Hour in which the operation was executed (0-23).
Zugehörige Organisationen	nvarchar(255), not null	Name of the organization for which the ticket is being implemented.
Prozess	nvarchar(255), null	Process name.
Id des Anfragestellers	int, null	The ID number of the ticket requester - see Query.Person{locale}.id.
ID des Bearbeiters	int, null	The current ticket solver ID number - see Query.Person{locale}.id.
Id des Service	int, null	The service ID number - see Query.Section{locale}.id.
Id der SLA	int, null	The SLA ID number - see Query.Sla{locale}.id.
Id der Organisation des Anfragestellers	int, null	The requester’s organization ID number - see Query.Organization{locale}.id.
Problem candidate	bit, null
Incident closure code	nvarchar(256), null
Symptoms	nvarchar(max), null
Diagnostic Activities	nvarchar(max), null
Root cause	nvarchar(max), null
Workaround	nvarchar(max), null
Method of resolution	nvarchar(max), null
Problem closure code	nvarchar(max), null
Five Whys	nvarchar(256), null
Change end (scheduled)	datetime, null
Change start (scheduled)	datetime, null
Level of risks	nvarchar(max), null
Change end (actual)	datetime, null
Change start (actual)	datetime, null
Risk description	nvarchar(256), null
Successful change	bit, null
Overran change window	bit, null
Departure	datetime, null
Return	datetime, null
Purpose of trip	nvarchar(256), null
Means of transport	nvarchar(256), null
Name	nvarchar(256), null
Surname	nvarchar(256), null
Department	nvarchar(max), null
Position name	nvarchar(max), null
Manager	int, null
Site	nvarchar(max), null
Period	nvarchar(max), null
Number of months	nvarchar(max), null
First Day	date, null
Standard laptop kit (includes docking station, display, headphones, ergomouse)	bit, null
Standard desktop kit (includes display, headphones, ergomouse)	bit, null
Standard mobile phone kit (includes SIM card)	bit, null
Company car	bit, null
Other training	nvarchar(256), null
Describe potential specific requirements	nvarchar(max), null
Mobile package	nvarchar(max), null
URL	nvarchar(256), null
Request for HW - catalog path (Service)	nvarchar(max), null
Request for HW - categories (Service)	nvarchar(max), null
Request for HW - currency (Service)	nvarchar(256), null

Query.RequestOperationEnu

Column	Type	Description
Request number	int, null	The ticket identification number.
Highest request	int, null	Identification number of the root linked parent ticket.
Requester	nvarchar(255), null	First and last name of the requester.
Organization (requester)	nvarchar(255), null	Name of the requester’s organization.
Service	nvarchar(1024), null	Name of the service including the path in the tree.
Highest service	nvarchar(1024), null	Name of root service in the service tree.
Request name	nvarchar(1024), null	Ticket name
Solver	nvarchar(255), null	Name and surname of the solver.
Department (solver)	nvarchar(255), null	Name of the solver’s department.
Department (requester)	nvarchar(255), null	Name of the requester’s department.
Job title (solver)	nvarchar(255), null	Name of the solver’s job title.
Job title (requester)	nvarchar(255), null	Name of the requester’s job title.
Group	nvarchar(255), null	Group
Due date (UTC)	datetime, null	Ticket due date.
Internal target	nvarchar(255), null	Internal target name.
Internal target (due date) (UTC)	datetime, null	Internal target date.
Priority	nvarchar(max), null	Priority name.
Request tag and title	nvarchar(1282), null	Tag and name of the ticket, e.g., "T123456COMPANY Request for a new printer".
SLA	nvarchar(255), null	SLA name.
Operation	nvarchar(8), not null	Performed operation (Created, Deleted, Resolved, Closed).
Change of the number of open requests	int, not null	Change of the number of open tickets after performing the operation (+1, -1)
Date (UTC)	datetime, null	Date of operation.
Week starting (UTC)	datetime, null	Date of the beginning of the week of the operation.
Month starting (UTC)	datetime, null	Date of the beginning of the month of the operation.
Year (UTC)	int, null	Year of the operation.
Quarter (UTC)	int, null	Quarter in which the operation was executed (1-4).
Month (UTC)	int, null	Month in which the operation was executed (1-12).
Week (UTC)	int, null	Week of the operation (1-53).
Hour (UTC)	int, null	Hour in which the operation was executed (0-23).
Related organization	nvarchar(255), not null	Name of the organization for which the ticket is being implemented.
Process	nvarchar(255), null	Process name.
Requester ID	int, null	The ID number of the ticket requester - see Query.Person{locale}.id.
Solver ID	int, null	The current ticket solver ID number - see Query.Person{locale}.id.
Service ID	int, null	The service ID number - see Query.Section{locale}.id.
SLA ID	int, null	The SLA ID number - see Query.Sla{locale}.id.
Requesters organization ID	int, null	The requester’s organization ID number - see Query.Organization{locale}.id.
Problem candidate	bit, null
Incident closure code	nvarchar(256), null
Symptoms	nvarchar(max), null
Diagnostic Activities	nvarchar(max), null
Root cause	nvarchar(max), null
Workaround	nvarchar(max), null
Method of resolution	nvarchar(max), null
Problem closure code	nvarchar(max), null
Five Whys	nvarchar(256), null
Change end (scheduled)	datetime, null
Change start (scheduled)	datetime, null
Level of risks	nvarchar(max), null
Change end (actual)	datetime, null
Change start (actual)	datetime, null
Risk description	nvarchar(256), null
Successful change	bit, null
Overran change window	bit, null
Departure	datetime, null
Return	datetime, null
Purpose of trip	nvarchar(256), null
Means of transport	nvarchar(256), null
Name	nvarchar(256), null
Surname	nvarchar(256), null
Department	nvarchar(max), null
Position name	nvarchar(max), null
Manager	int, null
Site	nvarchar(max), null
Period	nvarchar(max), null
Number of months	nvarchar(max), null
First Day	date, null
Standard laptop kit (includes docking station, display, headphones, ergomouse)	bit, null
Standard desktop kit (includes display, headphones, ergomouse)	bit, null
Standard mobile phone kit (includes SIM card)	bit, null
Company car	bit, null
Other training	nvarchar(256), null
Describe potential specific requirements	nvarchar(max), null
Mobile package	nvarchar(max), null
URL	nvarchar(256), null
Request for HW - catalog path (service)	nvarchar(max), null
Request for HW - categories (service)	nvarchar(max), null
Request for HW - currency (service)	nvarchar(256), null

Query.RequestPersonRead

Permission of users to see tickets registered in ALVAO. Each row represents one user who may, according to his current permissions, see the given ticket.
The view is used to create reports and analyses.

Column	Type	Description
PersonId	int, null	Identification number of the person, see Query.PersonEnu.id
RequestId	int, null	Identification number of the ticket - see Query.Request2Enu.id

Query.RequestRelationCsy

Links between tickets in ALVAO Service Desk.
Only links between tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No links to deleted tickets are displayed. No deleted links are displayed.
The view is used to create reports and analyses.

Column	Type	Description
RequestId	int, not null	The ticket ID number - seeQuery.Request2{locale}.id.
RelatedRequestId	int, not null	The linked ticket ID number - see Query.Request2{locale}.id.
Typ vazby	nvarchar(30), not null	Link type name

Query.RequestRelationDeu

Column	Type	Description
RequestId	int, not null	The ticket ID number - seeQuery.Request2{locale}.id.
RelatedRequestId	int, not null	The linked ticket ID number - see Query.Request2{locale}.id.
Typ der Verknüpfung	nvarchar(30), not null	Link type name

Query.RequestRelationEnu

Column	Type	Description
RequestId	int, not null	The ticket ID number - seeQuery.Request2{locale}.id.
RelatedRequestId	int, not null	The linked ticket ID number - see Query.Request2{locale}.id.
Link type	nvarchar(30), not null	Link type name

Query.RequestReopenCsy

Reopening of tickets in ALVAO Service Desk. Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.

Column	Type	Description
Číslo požadavku	int, not null	The ticket identification number.
Název požadavku	nvarchar(1024), null	Ticket name
Služba	nvarchar(1024), null	Name of the service including the path in the tree.
SLA	nvarchar(255), null	SLA name.
Žadatel	nvarchar(255), null	First and last name of the requester.
Organizace (žadatel)	nvarchar(255), null	Name of the requester’s organization.
Řešitel	nvarchar(255), null	Name and surname of the solver.
Vyřešil	nvarchar(255), null	Name and surname of the solver who resolved the ticket.
Termín (UTC)	datetime, null	Ticket due date.
Interní cíl	nvarchar(255), null	Internal target name.
Interní cíl (termín) (UTC)	datetime, null	Internal target date.
Nejvyšší požadavek	int, null	Identification number of the root parent ticket.
Nejvyšší služba	nvarchar(1024), null	Name of root service in the service tree.
Datum (UTC)	datetime, null	Date of ticket reopening.
Týden od (UTC)	datetime, null	Date of the beginning of the week in which the ticket was reopened.
Měsíc od (UTC)	datetime, null	Date of the beginning of the month in which the ticket was reopened.
Rok (UTC)	int, null	Year of ticket reopening.
Čtvrtletí (UTC)	int, null	Quarter in which the ticket was reopened (1-4).
Měsíc (UTC)	int, null	Month in which the ticket was reopened (1-12).
Týden (UTC)	int, null	Week of ticket reopening (1-53).
Hodina (UTC)	int, null	Hour in which the ticket was reopened (0-23).
Značka a název požadavku	nvarchar(1282), null	Tag and name of the ticket, e.g., "T123456COMPANY Request for a new printer".
Vyřešeno (UTC)	datetime, null	Date and time of ticket solution.
Znovu otevřeno (UTC)	datetime, null	Date and time of ticket reopening.
Doba vyřešení (hodiny)	float, not null	Time elapsed in hours from the solution up to the reopening of the ticket.
Související organizace	nvarchar(255), not null	Name of the organization for which the ticket is being implemented.
Proces	nvarchar(255), null	Process name.
Id žadatele	int, not null	The ID number of the ticket requester - see Query.Person{locale}.id.
Id řešitele	int, null	The current ticket solver ID number - see Query.Person{locale}.id.
Id služby	int, not null	The service ID number - see Query.Section{locale}.id.
Id SLA	int, not null	The SLA ID number - see Query.Sla{locale}.id.
Id organizace žadatele	int, null	The requester’s organization ID number - see Query.Organization{locale}.id.
Problem candidate	bit, null
Incident closure code	nvarchar(256), null
Symptoms	nvarchar(max), null
Diagnostic Activities	nvarchar(max), null
Root cause	nvarchar(max), null
Workaround	nvarchar(max), null
Method of resolution	nvarchar(max), null
Problem closure code	nvarchar(max), null
Five Whys	nvarchar(256), null
Change end (scheduled)	datetime, null
Change start (scheduled)	datetime, null
Level of risks	nvarchar(max), null
Change end (actual)	datetime, null
Change start (actual)	datetime, null
Risk description	nvarchar(256), null
Successful change	bit, null
Overran change window	bit, null
Departure	datetime, null
Return	datetime, null
Purpose of trip	nvarchar(256), null
Means of transport	nvarchar(256), null
Name	nvarchar(256), null
Surname	nvarchar(256), null
Department	nvarchar(max), null
Position name	nvarchar(max), null
Manager	int, null
Site	nvarchar(max), null
Period	nvarchar(max), null
Number of months	nvarchar(max), null
First Day	date, null
Standard laptop kit (includes docking station, display, headphones, ergomouse)	bit, null
Standard desktop kit (includes display, headphones, ergomouse)	bit, null
Standard mobile phone kit (includes SIM card)	bit, null
Company car	bit, null
Other training	nvarchar(256), null
Describe potential specific requirements	nvarchar(max), null
Mobile package	nvarchar(max), null
URL	nvarchar(256), null
Request for HW - catalog path (služba)	nvarchar(max), null
Request for HW - categories (služba)	nvarchar(max), null
Request for HW - currency (služba)	nvarchar(256), null

Query.RequestReopenDeu

Column	Type	Description
Anfrage-Nummer	int, not null	The ticket identification number.
Name der Anfrage	nvarchar(1024), null	Ticket name
Service	nvarchar(1024), null	Name of the service including the path in the tree.
SLA	nvarchar(255), null	SLA name.
Anfragesteller	nvarchar(255), null	First and last name of the requester.
Organisation (Anfragesteller)	nvarchar(255), null	Name of the requester’s organization.
Bearbeiter	nvarchar(255), null	Name and surname of the solver.
Gelöst von	nvarchar(255), null	Name and surname of the solver who resolved the ticket.
Termin (UTC)	datetime, null	Ticket due date.
Internes Ziel	nvarchar(255), null	Internal target name.
Internes Ziel (Termin) (UTC)	datetime, null	Internal target date.
Höchste Anfrage	int, null	Identification number of the root parent ticket.
Höchster Service	nvarchar(1024), null	Name of root service in the service tree.
Datum (UTC)	datetime, null	Date of ticket reopening.
Woche seit (UTC)	datetime, null	Date of the beginning of the week in which the ticket was reopened.
Monat seit (UTC)	datetime, null	Date of the beginning of the month in which the ticket was reopened.
Jahr (UTC)	int, null	Year of ticket reopening.
Quartal (UTC)	int, null	Quarter in which the ticket was reopened (1-4).
Monat (UTC)	int, null	Month in which the ticket was reopened (1-12).
Woche (UTC)	int, null	Week of ticket reopening (1-53).
Stunde (UTC)	int, null	Hour in which the ticket was reopened (0-23).
Zeichen und Name der Anfrage	nvarchar(1282), null	Tag and name of the ticket, e.g., "T123456COMPANY Request for a new printer".
Gelöst (UTC)	datetime, null	Date and time of ticket solution.
Wieder geöffnet (UTC)	datetime, null	Date and time of ticket reopening.
Lösungszeit (Stunden)	float, not null	Time elapsed in hours from the solution up to the reopening of the ticket.
Zugehörige Organisationen	nvarchar(255), not null	Name of the organization for which the ticket is being implemented.
Prozess	nvarchar(255), null	Process name.
Id des Anfragestellers	int, not null	The ID number of the ticket requester - see Query.Person{locale}.id.
ID des Bearbeiters	int, null	The current ticket solver ID number - see Query.Person{locale}.id.
Id des Service	int, not null	The service ID number - see Query.Section{locale}.id.
Id der SLA	int, not null	The SLA ID number - see Query.Sla{locale}.id.
Id der Organisation des Anfragestellers	int, null	The requester’s organization ID number - see Query.Organization{locale}.id.
Problem candidate	bit, null
Incident closure code	nvarchar(256), null
Symptoms	nvarchar(max), null
Diagnostic Activities	nvarchar(max), null
Root cause	nvarchar(max), null
Workaround	nvarchar(max), null
Method of resolution	nvarchar(max), null
Problem closure code	nvarchar(max), null
Five Whys	nvarchar(256), null
Change end (scheduled)	datetime, null
Change start (scheduled)	datetime, null
Level of risks	nvarchar(max), null
Change end (actual)	datetime, null
Change start (actual)	datetime, null
Risk description	nvarchar(256), null
Successful change	bit, null
Overran change window	bit, null
Departure	datetime, null
Return	datetime, null
Purpose of trip	nvarchar(256), null
Means of transport	nvarchar(256), null
Name	nvarchar(256), null
Surname	nvarchar(256), null
Department	nvarchar(max), null
Position name	nvarchar(max), null
Manager	int, null
Site	nvarchar(max), null
Period	nvarchar(max), null
Number of months	nvarchar(max), null
First Day	date, null
Standard laptop kit (includes docking station, display, headphones, ergomouse)	bit, null
Standard desktop kit (includes display, headphones, ergomouse)	bit, null
Standard mobile phone kit (includes SIM card)	bit, null
Company car	bit, null
Other training	nvarchar(256), null
Describe potential specific requirements	nvarchar(max), null
Mobile package	nvarchar(max), null
URL	nvarchar(256), null
Request for HW - catalog path (Service)	nvarchar(max), null
Request for HW - categories (Service)	nvarchar(max), null
Request for HW - currency (Service)	nvarchar(256), null

Query.RequestReopenEnu

Column	Type	Description
Request number	int, not null	The ticket identification number.
Request name	nvarchar(1024), null	Ticket name
Service	nvarchar(1024), null	Name of the service including the path in the tree.
SLA	nvarchar(255), null	SLA name.
Requester	nvarchar(255), null	First and last name of the requester.
Organization (requester)	nvarchar(255), null	Name of the requester’s organization.
Solver	nvarchar(255), null	Name and surname of the solver.
Resolved by	nvarchar(255), null	Name and surname of the solver who resolved the ticket.
Due date (UTC)	datetime, null	Ticket due date.
Internal target	nvarchar(255), null	Internal target name.
Internal target (due date) (UTC)	datetime, null	Internal target date.
Highest request	int, null	Identification number of the root parent ticket.
Highest service	nvarchar(1024), null	Name of root service in the service tree.
Date (UTC)	datetime, null	Date of ticket reopening.
Week starting (UTC)	datetime, null	Date of the beginning of the week in which the ticket was reopened.
Month starting (UTC)	datetime, null	Date of the beginning of the month in which the ticket was reopened.
Year (UTC)	int, null	Year of ticket reopening.
Quarter (UTC)	int, null	Quarter in which the ticket was reopened (1-4).
Month (UTC)	int, null	Month in which the ticket was reopened (1-12).
Week (UTC)	int, null	Week of ticket reopening (1-53).
Hour (UTC)	int, null	Hour in which the ticket was reopened (0-23).
Request tag and title	nvarchar(1282), null	Tag and name of the ticket, e.g., "T123456COMPANY Request for a new printer".
Resolved (UTC)	datetime, null	Date and time of ticket solution.
Reopened (UTC)	datetime, null	Date and time of ticket reopening.
Resolution time (hours)	float, not null	Time elapsed in hours from the solution up to the reopening of the ticket.
Related organization	nvarchar(255), not null	Name of the organization for which the ticket is being implemented.
Process	nvarchar(255), null	Process name.
Requester ID	int, not null	The ID number of the ticket requester - see Query.Person{locale}.id.
Solver ID	int, null	The current ticket solver ID number - see Query.Person{locale}.id.
Service ID	int, not null	The service ID number - see Query.Section{locale}.id.
SLA ID	int, not null	The SLA ID number - see Query.Sla{locale}.id.
Requesters organization ID	int, null	The requester’s organization ID number - see Query.Organization{locale}.id.
Problem candidate	bit, null
Incident closure code	nvarchar(256), null
Symptoms	nvarchar(max), null
Diagnostic Activities	nvarchar(max), null
Root cause	nvarchar(max), null
Workaround	nvarchar(max), null
Method of resolution	nvarchar(max), null
Problem closure code	nvarchar(max), null
Five Whys	nvarchar(256), null
Change end (scheduled)	datetime, null
Change start (scheduled)	datetime, null
Level of risks	nvarchar(max), null
Change end (actual)	datetime, null
Change start (actual)	datetime, null
Risk description	nvarchar(256), null
Successful change	bit, null
Overran change window	bit, null
Departure	datetime, null
Return	datetime, null
Purpose of trip	nvarchar(256), null
Means of transport	nvarchar(256), null
Name	nvarchar(256), null
Surname	nvarchar(256), null
Department	nvarchar(max), null
Position name	nvarchar(max), null
Manager	int, null
Site	nvarchar(max), null
Period	nvarchar(max), null
Number of months	nvarchar(max), null
First Day	date, null
Standard laptop kit (includes docking station, display, headphones, ergomouse)	bit, null
Standard desktop kit (includes display, headphones, ergomouse)	bit, null
Standard mobile phone kit (includes SIM card)	bit, null
Company car	bit, null
Other training	nvarchar(256), null
Describe potential specific requirements	nvarchar(max), null
Mobile package	nvarchar(max), null
URL	nvarchar(256), null
Request for HW - catalog path (service)	nvarchar(max), null
Request for HW - categories (service)	nvarchar(max), null
Request for HW - currency (service)	nvarchar(256), null

Query.RequestStateCsy

Process-based ticket status in ALVAO Service Desk.
Only statuses from processes are assigned to services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted statuses are displayed.
The view is used to create reports and analyses.

Column	Type	Description
id	int, not null	Identification number of the ticket status - see dbo.TicketState.id.
Název	nvarchar(64), not null	Ticket status name
Popis pro žadatele	nvarchar(max), null	A description of the status visible to the requester.
Schvalování	bit, not null	Ticket approval is performed at this status.
Pozastaveno SLA	bit, not null	SLA is paused at this status.
Mimořádný stav	int, not null	Emergency status
Pořadí v postupu řešení	int, not null	The order of the status in the process resolution procedure
ProcessId	int, null	The process ID number in which the status is in the solution process - see Query.Process{locale}.id.
AdminUrl	nvarchar(2141), null	URL of the ticket status page in the administration.

Query.RequestStateDeu

Column	Type	Description
id	int, not null	Identification number of the ticket status - see dbo.TicketState.id.
Bezeichnung	nvarchar(64), not null	Ticket status name
Beschreigung für den Anfragesteller	nvarchar(max), null	A description of the status visible to the requester.
Freigabe	bit, not null	Ticket approval is performed at this status.
SLA ausgesetzt	bit, not null	SLA is paused at this status.
Außerordentlicher Status	int, not null	Emergency status
Reihenfolge im Lösungsablauf	int, not null	The order of the status in the process resolution procedure
ProcessId	int, null	The process ID number in which the status is in the solution process - see Query.Process{locale}.id.
AdminUrl	nvarchar(2141), null	URL of the ticket status page in the administration.

Query.RequestStateEnu

Column	Type	Description
id	int, not null	Identification number of the ticket status - see dbo.TicketState.id.
Name	nvarchar(64), not null	Ticket status name
Description for the requester	nvarchar(max), null	A description of the status visible to the requester.
Approving	bit, not null	Ticket approval is performed at this status.
SLA paused	bit, not null	SLA is paused at this status.
Emergency status	int, not null	Emergency status
Order in solving process	int, not null	The order of the status in the process resolution procedure
ProcessId	int, null	The process ID number in which the status is in the solution process - see Query.Process{locale}.id.
AdminUrl	nvarchar(2141), null	URL of the ticket status page in the administration.

Query.RequestSubsequentResponseCsy

Follow-up reactions of the solver team for tickets within the ALVAO Service Desk. The subsequent reaction is the first message from the vendor sent to the customer from the receipt of any message from the customer in the course of processing their ticket. Responses are only displayed for tickets from services where the user has been connected to the database by a member of the solver team or by a reader. The view is used to create reports and analyses.

Column	Type	Description
Číslo požadavku	int, not null	The ticket identification number.
Název požadavku	nvarchar(1024), null	Ticket name
Služba	nvarchar(1024), null	Name of the service including the path in the tree.
SLA	nvarchar(255), null	SLA name.
Žadatel	nvarchar(255), null	First and last name of the requester.
Organizace (žadatel)	nvarchar(255), null	Name of the requester’s organization.
Řešitel	nvarchar(255), null	Name and surname of the solver.
Termín (UTC)	datetime, null	Ticket due date.
Interní cíl	nvarchar(255), null	Internal target name.
Interní cíl (termín) (UTC)	datetime, null	Internal target date.
Datum (UTC)	datetime, null	Date of follow-up reaction.
Týden od (UTC)	datetime, null	Date of the beginning of the week of follow-up reaction.
Měsíc od (UTC)	datetime, null	Date of the beginning of the month of follow-up reaction.
Rok (UTC)	int, null	Year of follow-up reaction.
Čtvrtletí (UTC)	int, null	Quarter of reaction (1-4).
Měsíc (UTC)	int, null	Month of follow-up reaction (1-12).
Týden (UTC)	int, null	Week of follow-up reaction (1-53).
Hodina (UTC)	int, null	Hour of follow-up reaction (0-23).
Reagoval	nvarchar(255), null	Name and surname of the solver who sent the message.
Doba do reakce (hodiny)	float, not null	Hours until follow-up reaction.
Překročení SLA (hodiny)	float, null	By how many hours was the SLA time to first reaction deadline exceeded.
Splnění SLA (hodiny)	float, null	How many hours earlier was the reaction met than as required by the SLA limit.
Značka a název požadavku	nvarchar(1282), null	Tag and name of the ticket, e.g., "T123456COMPANY Request for a new printer".
Související organizace	nvarchar(255), not null	Name of the organization for which the ticket is being implemented.
Nejvyšší požadavek	int, null	Identification number of the root parent ticket.
Nejvyšší služba	nvarchar(1024), null	Name of root service in the tree.
Proces	nvarchar(255), null	Process name.
Id žadatele	int, not null	The ID number of the ticket requester - see Query.Person{locale}.id.
Id řešitele	int, null	The current ticket solver ID number - see Query.Person{locale}.id.
Id služby	int, not null	The service ID number - see Query.Section{locale}.id.
Id SLA	int, not null	The SLA ID number - see Query.Sla{locale}.id.
Id organizace žadatele	int, null	The requester’s organization ID number - see Query.Organization{locale}.id.
Problem candidate	bit, null
Incident closure code	nvarchar(256), null
Symptoms	nvarchar(max), null
Diagnostic Activities	nvarchar(max), null
Root cause	nvarchar(max), null
Workaround	nvarchar(max), null
Method of resolution	nvarchar(max), null
Problem closure code	nvarchar(max), null
Five Whys	nvarchar(256), null
Change end (scheduled)	datetime, null
Change start (scheduled)	datetime, null
Level of risks	nvarchar(max), null
Change end (actual)	datetime, null
Change start (actual)	datetime, null
Risk description	nvarchar(256), null
Successful change	bit, null
Overran change window	bit, null
Departure	datetime, null
Return	datetime, null
Purpose of trip	nvarchar(256), null
Means of transport	nvarchar(256), null
Name	nvarchar(256), null
Surname	nvarchar(256), null
Department	nvarchar(max), null
Position name	nvarchar(max), null
Manager	int, null
Site	nvarchar(max), null
Period	nvarchar(max), null
Number of months	nvarchar(max), null
First Day	date, null
Standard laptop kit (includes docking station, display, headphones, ergomouse)	bit, null
Standard desktop kit (includes display, headphones, ergomouse)	bit, null
Standard mobile phone kit (includes SIM card)	bit, null
Company car	bit, null
Other training	nvarchar(256), null
Describe potential specific requirements	nvarchar(max), null
Mobile package	nvarchar(max), null
URL	nvarchar(256), null
Request for HW - catalog path (služba)	nvarchar(max), null
Request for HW - categories (služba)	nvarchar(max), null
Request for HW - currency (služba)	nvarchar(256), null

Query.RequestSubsequentResponseDeu

Column	Type	Description
Anfrage-Nummer	int, not null	The ticket identification number.
Name der Anfrage	nvarchar(1024), null	Ticket name
Service	nvarchar(1024), null	Name of the service including the path in the tree.
SLA	nvarchar(255), null	SLA name.
Anfragesteller	nvarchar(255), null	First and last name of the requester.
Organisation (Anfragesteller)	nvarchar(255), null	Name of the requester’s organization.
Bearbeiter	nvarchar(255), null	Name and surname of the solver.
Termin (UTC)	datetime, null	Ticket due date.
Internes Ziel	nvarchar(255), null	Internal target name.
Internes Ziel (Termin) (UTC)	datetime, null	Internal target date.
Datum (UTC)	datetime, null	Date of follow-up reaction.
Woche seit (UTC)	datetime, null	Date of the beginning of the week of follow-up reaction.
Monat seit (UTC)	datetime, null	Date of the beginning of the month of follow-up reaction.
Jahr (UTC)	int, null	Year of follow-up reaction.
Quartal (UTC)	int, null	Quarter of reaction (1-4).
Monat (UTC)	int, null	Month of follow-up reaction (1-12).
Woche (UTC)	int, null	Week of follow-up reaction (1-53).
Stunde (UTC)	int, null	Hour of follow-up reaction (0-23).
Reagiert	nvarchar(255), null	Name and surname of the solver who sent the message.
Zeit bis zur Reaktion (Stunden)	float, not null	Hours until follow-up reaction.
Überschreitung der SLA (Stunden)	float, null	By how many hours was the SLA time to first reaction deadline exceeded.
Erfüllung von SLA (Stunden)	float, null	How many hours earlier was the reaction met than as required by the SLA limit.
Zeichen und Name der Anfrage	nvarchar(1282), null	Tag and name of the ticket, e.g., "T123456COMPANY Request for a new printer".
Zugehörige Organisationen	nvarchar(255), not null	Name of the organization for which the ticket is being implemented.
Höchste Anfrage	int, null	Identification number of the root parent ticket.
Höchster Service	nvarchar(1024), null	Name of root service in the tree.
Prozess	nvarchar(255), null	Process name.
Id des Anfragestellers	int, not null	The ID number of the ticket requester - see Query.Person{locale}.id.
ID des Bearbeiters	int, null	The current ticket solver ID number - see Query.Person{locale}.id.
Id des Service	int, not null	The service ID number - see Query.Section{locale}.id.
Id der SLA	int, not null	The SLA ID number - see Query.Sla{locale}.id.
Id der Organisation des Anfragestellers	int, null	The requester’s organization ID number - see Query.Organization{locale}.id.
Problem candidate	bit, null
Incident closure code	nvarchar(256), null
Symptoms	nvarchar(max), null
Diagnostic Activities	nvarchar(max), null
Root cause	nvarchar(max), null
Workaround	nvarchar(max), null
Method of resolution	nvarchar(max), null
Problem closure code	nvarchar(max), null
Five Whys	nvarchar(256), null
Change end (scheduled)	datetime, null
Change start (scheduled)	datetime, null
Level of risks	nvarchar(max), null
Change end (actual)	datetime, null
Change start (actual)	datetime, null
Risk description	nvarchar(256), null
Successful change	bit, null
Overran change window	bit, null
Departure	datetime, null
Return	datetime, null
Purpose of trip	nvarchar(256), null
Means of transport	nvarchar(256), null
Name	nvarchar(256), null
Surname	nvarchar(256), null
Department	nvarchar(max), null
Position name	nvarchar(max), null
Manager	int, null
Site	nvarchar(max), null
Period	nvarchar(max), null
Number of months	nvarchar(max), null
First Day	date, null
Standard laptop kit (includes docking station, display, headphones, ergomouse)	bit, null
Standard desktop kit (includes display, headphones, ergomouse)	bit, null
Standard mobile phone kit (includes SIM card)	bit, null
Company car	bit, null
Other training	nvarchar(256), null
Describe potential specific requirements	nvarchar(max), null
Mobile package	nvarchar(max), null
URL	nvarchar(256), null
Request for HW - catalog path (Service)	nvarchar(max), null
Request for HW - categories (Service)	nvarchar(max), null
Request for HW - currency (Service)	nvarchar(256), null

Query.RequestSubsequentResponseEnu

Column	Type	Description
Request number	int, not null	The ticket identification number.
Request name	nvarchar(1024), null	Ticket name
Service	nvarchar(1024), null	Name of the service including the path in the tree.
SLA	nvarchar(255), null	SLA name.
Requester	nvarchar(255), null	First and last name of the requester.
Organization (requester)	nvarchar(255), null	Name of the requester’s organization.
Solver	nvarchar(255), null	Name and surname of the solver.
Due date (UTC)	datetime, null	Ticket due date.
Internal target	nvarchar(255), null	Internal target name.
Internal target (due date) (UTC)	datetime, null	Internal target date.
Date (UTC)	datetime, null	Date of follow-up reaction.
Week starting (UTC)	datetime, null	Date of the beginning of the week of follow-up reaction.
Month starting (UTC)	datetime, null	Date of the beginning of the month of follow-up reaction.
Year (UTC)	int, null	Year of follow-up reaction.
Quarter (UTC)	int, null	Quarter of reaction (1-4).
Month (UTC)	int, null	Month of follow-up reaction (1-12).
Week (UTC)	int, null	Week of follow-up reaction (1-53).
Hour (UTC)	int, null	Hour of follow-up reaction (0-23).
Responded	nvarchar(255), null	Name and surname of the solver who sent the message.
Time until response (hours)	float, not null	Hours until follow-up reaction.
SLA breached by (hours)	float, null	By how many hours was the SLA time to first reaction deadline exceeded.
Time until SLA breach (hours)	float, null	How many hours earlier was the reaction met than as required by the SLA limit.
Request tag and title	nvarchar(1282), null	Tag and name of the ticket, e.g., "T123456COMPANY Request for a new printer".
Related organization	nvarchar(255), not null	Name of the organization for which the ticket is being implemented.
Highest request	int, null	Identification number of the root parent ticket.
Highest service	nvarchar(1024), null	Name of root service in the tree.
Process	nvarchar(255), null	Process name.
Requester ID	int, not null	The ID number of the ticket requester - see Query.Person{locale}.id.
Solver ID	int, null	The current ticket solver ID number - see Query.Person{locale}.id.
Service ID	int, not null	The service ID number - see Query.Section{locale}.id.
SLA ID	int, not null	The SLA ID number - see Query.Sla{locale}.id.
Requesters organization ID	int, null	The requester’s organization ID number - see Query.Organization{locale}.id.
Problem candidate	bit, null
Incident closure code	nvarchar(256), null
Symptoms	nvarchar(max), null
Diagnostic Activities	nvarchar(max), null
Root cause	nvarchar(max), null
Workaround	nvarchar(max), null
Method of resolution	nvarchar(max), null
Problem closure code	nvarchar(max), null
Five Whys	nvarchar(256), null
Change end (scheduled)	datetime, null
Change start (scheduled)	datetime, null
Level of risks	nvarchar(max), null
Change end (actual)	datetime, null
Change start (actual)	datetime, null
Risk description	nvarchar(256), null
Successful change	bit, null
Overran change window	bit, null
Departure	datetime, null
Return	datetime, null
Purpose of trip	nvarchar(256), null
Means of transport	nvarchar(256), null
Name	nvarchar(256), null
Surname	nvarchar(256), null
Department	nvarchar(max), null
Position name	nvarchar(max), null
Manager	int, null
Site	nvarchar(max), null
Period	nvarchar(max), null
Number of months	nvarchar(max), null
First Day	date, null
Standard laptop kit (includes docking station, display, headphones, ergomouse)	bit, null
Standard desktop kit (includes display, headphones, ergomouse)	bit, null
Standard mobile phone kit (includes SIM card)	bit, null
Company car	bit, null
Other training	nvarchar(256), null
Describe potential specific requirements	nvarchar(max), null
Mobile package	nvarchar(max), null
URL	nvarchar(256), null
Request for HW - catalog path (service)	nvarchar(max), null
Request for HW - categories (service)	nvarchar(max), null
Request for HW - currency (service)	nvarchar(256), null

Query.RoleMembershipLog

Provides the list of changes in membership of users and groups in groups.

Column	Type	Description
TimeStamp	datetime, not null	Date and time of the change execution.
MemberType	nvarchar(50), null	User or group.
Member	nvarchar(255), not null	User name or group name.
Operation	nvarchar(50), null	Operation - added or removed.
Group	nvarchar(255), not null	Name of the group in which membership changed.
ModifiedBy	nvarchar(255), not null	The name of the user who did the change.

Query.SearchLogCsy

Searched queries

Column	Type	Description
Dotaz	nvarchar(max), null	Searched query
Uživatel	nvarchar(255), null	Username of the person who searched the query
Datum vyhledání (UTC)	datetime, not null	Date and time of search
Datum vyhledání - Týden od (UTC)	datetime, null	Date of the first day of the week in which the query was searched.
Datum vyhledání - Měsíc od (UTC)	datetime, null	Date of the first day of the month in which the query was searched
Datum vyhledání - Rok (UTC)	int, null	Year of query search

Query.SearchLogDeu

Searched queries

Column	Type	Description
Abfrage	nvarchar(max), null	Searched query
Benutzer	nvarchar(255), null	Username of the person who searched the query
Datum der Suche (UTC)	datetime, not null	Date and time of search
Datum der Suche - Woche von (UTC)	datetime, null	Date of the first day of the week in which the query was searched.
Datum der Suche - Monat von (UTC)	datetime, null	Date of the first day of the month in which the query was searched
Datum der Suche - Jahr (UTC)	int, null	Year of query search

Query.SearchLogEnu

Searched queries

Column	Type	Description
Query	nvarchar(max), null	Searched query
User	nvarchar(255), null	Username of the person who searched the query
Search date (UTC)	datetime, not null	Date and time of search
Search date - Week from (UTC)	datetime, null	Date of the first day of the week in which the query was searched.
Search date - Month from (UTC)	datetime, null	Date of the first day of the month in which the query was searched
Search date - Year (UTC)	int, null	Year of query search

Query.SectionCsy

Services in ALVAO Service Desk.
Only services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted services are displayed.
The view is used to create reports and analyses.

Column	Type	Description
id	int, not null	Identification number of the service - see dbo.tHdSection.iHdSectionId.
Název	nvarchar(255), null	Service name
Název (včetně cesty ve stromu)	nvarchar(1024), null	Name of the service including the path in the tree
E-mail	nvarchar(255), null	Service e-mail
Telefon	nvarchar(255), null	Service telephone
Předpona značky požadavku	nvarchar(255), null	Ticket tag prefix
Přípona značky požadavku	nvarchar(255), null	Ticket tag suffix
Preferovaný jazyk	nvarchar(max), null	The name of the preferred language of the service
Časové pásmo	nvarchar(max), null	The name of the service time zone
Složka	bit, not null	The service is a folder.
ParentSectionId	int, null	The parent service ID number -see Query.Section{locale}.id.
RootSectionId	int, null	The highest parent service ID number - see Query.Section{locale}.id.
ProcessId	int, not null	The service process ID number - see Query.Process{locale}.id.
TargetSectionId	int, null	If the service is a shortcut of another service, this includes the ID number of the represented service, see Query.Section{locale}.id.
Odkaz na hlavní stránce	int, not null	A service is a link on the home page.
AdminUrl	nvarchar(2091), null	URL of the service page in the administration.
CatalogUrl	nvarchar(2090), null	URL of the service page/form in the service catalog.
Request for HW - catalog path	nvarchar(max), null
Request for HW - categories	nvarchar(max), null
Request for HW - currency	nvarchar(256), null

Query.SectionDeu

Column	Type	Description
id	int, not null	Identification number of the service - see dbo.tHdSection.iHdSectionId.
Bezeichnung	nvarchar(255), null	Service name
Name (einschließlich des Weges in Baumstruktur)	nvarchar(1024), null	Name of the service including the path in the tree
E-Mail	nvarchar(255), null	Service e-mail
Telefon	nvarchar(255), null	Service telephone
Präfix der Kennung der Anfrage	nvarchar(255), null	Ticket tag prefix
Suffix der Kennung der Anfrage	nvarchar(255), null	Ticket tag suffix
Bevorzugte Sprache	nvarchar(max), null	The name of the preferred language of the service
Zeitzone	nvarchar(max), null	The name of the service time zone
Ordner	bit, not null	The service is a folder.
ParentSectionId	int, null	The parent service ID number -see Query.Section{locale}.id.
RootSectionId	int, null	The highest parent service ID number - see Query.Section{locale}.id.
ProcessId	int, not null	The service process ID number - see Query.Process{locale}.id.
TargetSectionId	int, null	If the service is a shortcut of another service, this includes the ID number of the represented service, see Query.Section{locale}.id.
Referenz auf der Hauptseite	int, not null	A service is a link on the home page.
AdminUrl	nvarchar(2091), null	URL of the service page in the administration.
CatalogUrl	nvarchar(2090), null	URL of the service page/form in the service catalog.
Request for HW - catalog path	nvarchar(max), null
Request for HW - categories	nvarchar(max), null
Request for HW - currency	nvarchar(256), null

Query.SectionEnu

Column	Type	Description
id	int, not null	Identification number of the service - see dbo.tHdSection.iHdSectionId.
Name	nvarchar(255), null	Service name
Name (including the path in tree)	nvarchar(1024), null	Name of the service including the path in the tree
E-mail	nvarchar(255), null	Service e-mail
Phone	nvarchar(255), null	Service telephone
Request tag prefix	nvarchar(255), null	Ticket tag prefix
Request tag suffix	nvarchar(255), null	Ticket tag suffix
Preferred language	nvarchar(max), null	The name of the preferred language of the service
Time zone	nvarchar(max), null	The name of the service time zone
Folder	bit, not null	The service is a folder.
ParentSectionId	int, null	The parent service ID number -see Query.Section{locale}.id.
RootSectionId	int, null	The highest parent service ID number - see Query.Section{locale}.id.
ProcessId	int, not null	The service process ID number - see Query.Process{locale}.id.
TargetSectionId	int, null	If the service is a shortcut of another service, this includes the ID number of the represented service, see Query.Section{locale}.id.
Link on the homepage	int, not null	A service is a link on the home page.
AdminUrl	nvarchar(2091), null	URL of the service page in the administration.
CatalogUrl	nvarchar(2090), null	URL of the service page/form in the service catalog.
Request for HW - catalog path	nvarchar(max), null
Request for HW - categories	nvarchar(max), null
Request for HW - currency	nvarchar(256), null

Query.SlaCsy

SLA in ALVAO Service Desk.
Only SLAs used in services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted SLAs are displayed.
The view is used to create reports and analyses.

Column	Type	Description
id	int, not null	Identification number of SLA - see dbo.tSla.iSlaId.
Název	nvarchar(255), null	SLA name
Popis	nvarchar(max), null	SLA description
Provozní doba	nvarchar(255), null	SLA operating time name
Doba do první reakce (hodiny v provozní době)	float, null	The number of hours until which the first ticket is guaranteed to the requester to meet the ticket with this SLA.
Doba do vyřešení (hodiny v provozní době)	float, null	The number of hours until the ticket first response solution with this SLA is guaranteed.
Smlouva (číslo)	nvarchar(255), null	SLA contract number
Index kvality	float, null	Quality index
Poznámky	nvarchar(max), null	SLA notes
AdminUrl	nvarchar(2076), null	URL of the SLA in the administration

Query.SlaDeu

Column	Type	Description
id	int, not null	Identification number of SLA - see dbo.tSla.iSlaId.
Bezeichnung	nvarchar(255), null	SLA name
Beschreibung	nvarchar(max), null	SLA description
Betriebszeit	nvarchar(255), null	SLA operating time name
Zeit bis zur ersten Reaktion (Stunden innerhalb der Betriebszeit)	float, null	The number of hours until which the first ticket is guaranteed to the requester to meet the ticket with this SLA.
Zeit bis zur Bearbeitung (Stunden innerhalb der Betriebszeit)	float, null	The number of hours until the ticket first response solution with this SLA is guaranteed.
Vertrag (Nummer)	nvarchar(255), null	SLA contract number
Qualitätsindex	float, null	Quality index
Anmerkungen	nvarchar(max), null	SLA notes
AdminUrl	nvarchar(2076), null	URL of the SLA in the administration

Query.SlaEnu

Column	Type	Description
id	int, not null	Identification number of SLA - see dbo.tSla.iSlaId.
Name	nvarchar(255), null	SLA name
Description	nvarchar(max), null	SLA description
Operating hours	nvarchar(255), null	SLA operating time name
Time until the first response (hours during the operating hours)	float, null	The number of hours until which the first ticket is guaranteed to the requester to meet the ticket with this SLA.
Time to resolve (hours during the operating hours)	float, null	The number of hours until the ticket first response solution with this SLA is guaranteed.
Contract (number)	nvarchar(255), null	SLA contract number
Quality index	float, null	Quality index
Notes	nvarchar(max), null	SLA notes
AdminUrl	nvarchar(2076), null	URL of the SLA in the administration

Query.SlaRightsLog

View of the list of changes in SLA assignment
The meaning of values in permission columns:
1=enable
0=refuse
NULL=not set

Column	Type	Description
TimeStamp	datetime, not null	Change performance date and time (UTC)
ModifiedByPerson	nvarchar(518), not null	The name of the user who did the change.
HdSection	nvarchar(1287), null	Service name
HdSectionOld	nvarchar(1287), null	Original service name
Role	nvarchar(518), null	User group name which is the permission holder.
RoleOld	nvarchar(518), null	User group name of a person who was originally a permission holder.
Person	nvarchar(518), null	User name of a person who is the permission holder.
PersonOld	nvarchar(518), null	User name of a person who was originally a permission holder.
Sla	nvarchar(518), null	SLA name
SlaOld	nvarchar(518), null	Original SLA name
Access	bit, null	Access permissions
AccessOld	bit, null	Original access permissions
Default	bit, null	Marking of the default SLA
DefaultOld	bit, null	Original marking of the default SLA
Inheritance	bit, null
InheritanceOld	bit, null

Query.Software

View with installed products (software) on not yet deleted computers.

Column	Type	Description
ComputerNodeId	int, null	Node ID of the computer in the tree.
ParentNodeId	int, null	Node ID of the parent's object in the tree.
Product	nvarchar(1023), null	Product name.
Category	int, null	Product category (e.g. 1 - OS).
NeedsLicense	int, not null	1=product requires license.
FirstInstallationDetected	datetime, null	Date of the installation first detection.
Installed	datetime, null	Date of installation.
LastDetectionDateTime	datetime, null	Date of the last detection.
LastDetectedProductVersion	nvarchar(255), null	Last detected version.
LastDetectedProductName	nvarchar(255), null	Last detected product name.
LicenseInventoryNumber	nvarchar(255), null	Inventory number for license.
LicenseActivationKey	nvarchar(255), null	License activation number.
LicenseInvoiceNumber	nvarchar(255), null	License invoice number.
LicenseCertificateNumber	nvarchar(255), null	License certificate number.
Authorized	bit, null	The software installation on the computer is confirmed or a license has been assigned to that computer.
CDKey	nvarchar(255), null	CD key for the software product.
Description	nvarchar(max), null	Last note at an installation history record.
LicenceName	nvarchar(255), null	License name.
Publisher	nvarchar(255), null	Software manufacturer.
SoftwarePack	int, not null	The product is from the SW package.
Type	int, null	Software product type. 1 - commercial 2 - freeware 3 - shareware/trial 4 - not specified
User	int, null	Author of the product installation.
Comment	nvarchar(255), null	Installation comment.

Query.SwInstallationCsy

Software installation in ALVAO Asset Management - Installation Registry. Only the objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.

Column	Type	Description
Produkt	nvarchar(1023), null	Product name
Detekovaný název produktu	nvarchar(255), null	Detected product name
Detekovaná verze produktu	nvarchar(255), null	Detected product version
Id objektu	int, not null	Identification number of a computer that contains given installation.
Uživatel	nvarchar(255), null	User name under which the computer with the installed product is located in the objects tree.
Licence	nvarchar(255), null	License name
Počet přidělených licencí	int, not null	Number of assigned licenses
Typ licence	nvarchar(32), null	License type, e.g. "Normal", "Unlimited multilicense", "OEM", "Floating", ...
Stav licence	nvarchar(11), not null	License status. The column may have the following values "Without license" and "With license" (in Czech).
Stav licence - podrobný	nvarchar(255), null	Similar license status, e.g. "Missing", "Not necessary", "Assigned", "Shared".
Stav profilu	nvarchar(255), null	Profile status, e.g. "Disabled", "Optional", ...
Produkt nalezen (UTC)	datetime, null	Date and time when the product installation was detected on a computer.
Zjištěno odinstalování (UTC)	datetime, null	Date and time when the product uninstallation was detected on a computer.
Nainstalováno	datetime, null	Manually registered installation date
Odinstalováno	datetime, null	Manually registered uninstallation date
Produkt nalezen - Měsíc od (UTC)	datetime, null	Date of the first day of month when the installation was detected.
Zjištěno odinstalování - Měsíc od (UTC)	datetime, null	Date of the first day of month when the uninstallation was detected.
Nainstalováno - Měsíc od	datetime, null	Date of the first day of month when the installation was manually registered.
Odinstalováno - Měsíc od	datetime, null	Date of the first day of month when the uninstallation was manually registered.
Typ produktu	nvarchar(255), null	Product type, e.g. "commercial", "freeware", ...
Stav instalace	nvarchar(13), not null	Installation status. The column may have the following values "Installed" and "Uninstalled" (in Czech).
Nákladové středisko	nvarchar(255), null	Computer cost center
Operační systém	nvarchar(3), not null	It indicates whether the product is an operating system. The column may have the following values "Yes" and "No" (in Czech).

Query.SwInstallationDeu

Column	Type	Description
Produkt	nvarchar(1023), null	Product name
Detektiertes Produktname	nvarchar(255), null	Detected product name
Detektierte Produktversion	nvarchar(255), null	Detected product version
Objekt Id	int, not null	Identification number of a computer that contains given installation.
Benutzer	nvarchar(255), null	User name under which the computer with the installed product is located in the objects tree.
Lizenz	nvarchar(255), null	License name
Anzahl der zugeteilten Lizenzen	int, not null	Number of assigned licenses
Lizenztyp	nvarchar(32), null	License type, e.g. "Normal", "Unlimited multilicense", "OEM", "Floating", ...
Lizenz-Status	nvarchar(11), not null	License status. The column may have the following values "Without license" and "With license" (in Czech).
Lizenz-Status - detailliert	nvarchar(255), null	Similar license status, e.g. "Missing", "Not necessary", "Assigned", "Shared".
Profil-Status	nvarchar(255), null	Profile status, e.g. "Disabled", "Optional", ...
Produkt gefunden (UTC)	datetime, null	Date and time when the product installation was detected on a computer.
Deinstallation erkannt (UTC)	datetime, null	Date and time when the product uninstallation was detected on a computer.
Installiert	datetime, null	Manually registered installation date
Deinstalliert	datetime, null	Manually registered uninstallation date
Produkt gefunden - Monat beginnt (UTC)	datetime, null	Date of the first day of month when the installation was detected.
Deinstallation erkannt - Monat seit (UTC)	datetime, null	Date of the first day of month when the uninstallation was detected.
Installiert - Monat seit	datetime, null	Date of the first day of month when the installation was manually registered.
Deinstalliert - Monat seit	datetime, null	Date of the first day of month when the uninstallation was manually registered.
Produkttyp	nvarchar(255), null	Product type, e.g. "commercial", "freeware", ...
Installationsstatus	nvarchar(13), not null	Installation status. The column may have the following values "Installed" and "Uninstalled" (in Czech).
Kostenstelle	nvarchar(255), null	Computer cost center
Betriebssystem	nvarchar(4), not null	It indicates whether the product is an operating system. The column may have the following values "Yes" and "No" (in Czech).

Query.SwInstallationEnu

Column	Type	Description
Product	nvarchar(1023), null	Product name
Detected product name	nvarchar(255), null	Detected product name
Detected product version	nvarchar(255), null	Detected product version
Object id	int, not null	Identification number of a computer that contains given installation.
User	nvarchar(255), null	User name under which the computer with the installed product is located in the objects tree.
License	nvarchar(255), null	License name
Number of assigned licenses	int, not null	Number of assigned licenses
License type	nvarchar(32), null	License type, e.g. "Normal", "Unlimited multilicense", "OEM", "Floating", ...
License status	nvarchar(15), not null	License status. The column may have the following values "Without license" and "With license" (in Czech).
License status - detailed	nvarchar(255), null	Similar license status, e.g. "Missing", "Not necessary", "Assigned", "Shared".
Profile status	nvarchar(255), null	Profile status, e.g. "Disabled", "Optional", ...
Product found (UTC)	datetime, null	Date and time when the product installation was detected on a computer.
Software uninstallation detected (UTC)	datetime, null	Date and time when the product uninstallation was detected on a computer.
Installed	datetime, null	Manually registered installation date
Uninstalled	datetime, null	Manually registered uninstallation date
Product found date - Month starting (UTC)	datetime, null	Date of the first day of month when the installation was detected.
Uninstallation detected - Month from (UTC)	datetime, null	Date of the first day of month when the uninstallation was detected.
Installed - Month from	datetime, null	Date of the first day of month when the installation was manually registered.
Uninstalled - Month from	datetime, null	Date of the first day of month when the uninstallation was manually registered.
Product type	nvarchar(255), null	Product type, e.g. "commercial", "freeware", ...
Installation status	nvarchar(11), not null	Installation status. The column may have the following values "Installed" and "Uninstalled" (in Czech).
Cost center	nvarchar(255), null	Computer cost center
Operating system	nvarchar(3), not null	It indicates whether the product is an operating system. The column may have the following values "Yes" and "No" (in Czech).

Query.SwLicenseCsy

License in ALVAO Asset Management - License Registry. Only the licenses, objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.

Column	Type	Description
Název licence	nvarchar(255), null	License name
Produkt	nvarchar(1023), null	Product name
Typ produktu	nvarchar(255), null	Product type, e.g. "commercial", "freeware", ...
Počet	int, null	Number of licenses. 1 for free floating unlimited multilicenses.
Stav přidělení	nvarchar(18), null	Assignment status. The column may have the following values "Assigned without reason", "Assigned" and "Free" (in Czech).
Typ licence	nvarchar(32), not null	License type, e.g. "Normal", "Unlimited multilicense", "OEM", "Floating", ...
Datum vytvoření (UTC)	datetime, null	License creation date and time
Datum vytvoření - Měsíc od (UTC)	datetime, null	Date of the first day of month when the license was created.
Vytvořil	nvarchar(255), null	User name of a person who created the license.
Platnost od	date, not null	Valid from
Platnost do	date, null	Valid to
Upgrade/Podpora do	date, null	End date of upgrade/support
Aktivační klíč licence	nvarchar(1024), null	License activation key
Inventární číslo licence	nvarchar(255), null	License inventory number
Licenční model	nvarchar(32), not null	CAL/Licensing, e.g. "to processor", "to user", "to device", ...
Nákladové středisko	nvarchar(255), not null	License cost center name
Uživatel	nvarchar(255), null	User name of a person whom the license is assigned to. NULL if the license is assigned to a computer.
Počítač	nvarchar(255), null	Name of a computer which the license is assigned to. NULL if the license is assigned to a user.
Id objektu	int, null	Object identification number the license is assigned to.

Query.SwLicenseDeu

Column	Type	Description
Lizenzname	nvarchar(255), null	License name
Produkt	nvarchar(1023), null	Product name
Produkttyp	nvarchar(255), null	Product type, e.g. "commercial", "freeware", ...
Anzahl	int, null	Number of licenses. 1 for free floating unlimited multilicenses.
Zuweisungsstatus	nvarchar(21), null	Assignment status. The column may have the following values "Assigned without reason", "Assigned" and "Free" (in Czech).
Lizenztyp	nvarchar(32), not null	License type, e.g. "Normal", "Unlimited multilicense", "OEM", "Floating", ...
Erstellungsdatum (UTC)	datetime, null	License creation date and time
Erstellungsdatum - Monat beginnt (UTC)	datetime, null	Date of the first day of month when the license was created.
Erstellt von	nvarchar(255), null	User name of a person who created the license.
Gültig ab	date, not null	Valid from
Gültig bis	date, null	Valid to
Upgrade/Support bis	date, null	End date of upgrade/support
Aktivierungsschlüssel der Lizenz	nvarchar(1024), null	License activation key
Inventarnummer der Lizenz	nvarchar(255), null	License inventory number
Lizenzmodell	nvarchar(32), not null	CAL/Licensing, e.g. "to processor", "to user", "to device", ...
Kostenstelle	nvarchar(255), not null	License cost center name
Benutzer	nvarchar(255), null	User name of a person whom the license is assigned to. NULL if the license is assigned to a computer.
Computer	nvarchar(255), null	Name of a computer which the license is assigned to. NULL if the license is assigned to a user.
Objekt Id	int, null	Object identification number the license is assigned to.

Query.SwLicenseEnu

Column	Type	Description
License name	nvarchar(255), null	License name
Product	nvarchar(1023), null	Product name
Product type	nvarchar(255), null	Product type, e.g. "commercial", "freeware", ...
Count	int, null	Number of licenses. 1 for free floating unlimited multilicenses.
Assignment status	nvarchar(23), null	Assignment status. The column may have the following values "Assigned without reason", "Assigned" and "Free" (in Czech).
License type	nvarchar(32), not null	License type, e.g. "Normal", "Unlimited multilicense", "OEM", "Floating", ...
Creation date (UTC)	datetime, null	License creation date and time
Creation date - Month starting (UTC)	datetime, null	Date of the first day of month when the license was created.
Created by	nvarchar(255), null	User name of a person who created the license.
Valid from	date, not null	Valid from
Valid to	date, null	Valid to
Upgrade/Support to	date, null	End date of upgrade/support
License activation key	nvarchar(1024), null	License activation key
License inventory number	nvarchar(255), null	License inventory number
License model	nvarchar(32), not null	CAL/Licensing, e.g. "to processor", "to user", "to device", ...
Cost center	nvarchar(255), not null	License cost center name
User	nvarchar(255), null	User name of a person whom the license is assigned to. NULL if the license is assigned to a computer.
Computer	nvarchar(255), null	Name of a computer which the license is assigned to. NULL if the license is assigned to a user.
Object id	int, null	Object identification number the license is assigned to.

Query.UserLogonLog

Provides the list of individual user log ins/outs to/from console applications.

Column	Type	Description
TimeStamp	datetime, not null	Date and time of the change execution.
Username	nvarchar(255), not null	The username of the user.
User	nvarchar(255), null	User name.
Action	nvarchar(50), null	Executed action - logon, logout.
Application	nvarchar(50), null	Name of the application in which he executed the action.
Computer	nvarchar(255), null	Name of the computer to which he logged in.
IsAdmin	bit, not null	Identifier of whether or not the user was logged in with the administrator permission.

Query.NodeDiary

Deprecated (The view will be removed in the following versions of ALVAO). Use the Query view instead.ObjectCsy, or Query.ObjectEnu or Query.ObjectDeu) View with the log for objects.

Column	Type	Description
NodeId	int, null	Node ID of the object in the tree.
Subject	nvarchar(max), null	The text of the object log item title.
Date	datetime, null	Date of the record insert.
Flag	int, null	As far as the object history record is concerned, it contains the value determining the even kind. For more information, please refer to tblHistory.
Text	nvarchar(max), null	The text of the object log item.
Type	int, not null	0=object history, 1=object note.

Query.RequestCsy

Deprecated (The view will be removed in the following versions of ALVAO). Use the Query view instead Query.Request2Csy). Tickets in ALVAO Service Desk. Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.

Column	Type	Description
Číslo požadavku	int, not null	The ticket identification number.
Nejvyšší požadavek	int, null	Identification number of the root parent ticket.
Nejvyšší služba	nvarchar(1024), null	Name of root service in the service tree.
Žadatel	nvarchar(255), null	First and last name of the requester.
Organizace (žadatel)	nvarchar(255), null	Name of the requester’s organization.
Služba	nvarchar(1024), null	Name of the service including the path in the tree.
Skupina	nvarchar(255), null
Název požadavku	nvarchar(1024), null
Řešitel	nvarchar(255), null	Name and surname of the solver.
Oddělení (řešitel)	nvarchar(255), null	Name of the solver’s department.
Oddělení (žadatel)	nvarchar(255), null	Name of the requester’s department
Funkce (řešitel)	nvarchar(255), null	Name of the solver’s job title.
Funkce (žadatel)	nvarchar(255), null	Name of the requester’s job title.
Interní cíl	nvarchar(255), null	Internal target name.
Interní cíl (termín) (UTC)	datetime, null
Priorita	nvarchar(max), null	Priority name.
Proces	nvarchar(255), null	Process name.
SLA	nvarchar(255), null	SLA name.
Stav	nvarchar(64), not null	Ticket status name.
Značka a název požadavku	nvarchar(1282), null	Tag and name of the ticket, e.g., "T123456COMPANY Request for a new printer".
Způsob podání	nvarchar(255), null	Ticket submission method, e.g., e-mail, phone, form.
Datum (UTC)	datetime, null	Date of ticket creation.
Týden od (UTC)	datetime, null	Date of the beginning of the week in which the ticket was created.
Měsíc od (UTC)	datetime, null	Date of the beginning of the month in which the ticket was created.
Rok (UTC)	int, null	Year of ticket creation.
Čtvrtletí (UTC)	int, null	Quarter in which the ticket was created (1-4).
Měsíc (UTC)	int, null	Month in which the ticket was created (1-12).
Týden (UTC)	int, null	Week of ticket creation (1-53).
Den v týdnu (UTC)	int, null	Day of the week of ticket creation (1-7).
Hodina (UTC)	int, null	Hour in which the ticket was created (0-23).
Hrubý stav	nvarchar(10), not null	Name of general status (Open, Resolved, Closed, Deleted)
Související organizace	nvarchar(255), not null	Name of the organization for which the ticket is being implemented.
Doba otevření (hodiny v provozní době)	float, not null	Time in hours from ticket creation until its closing, or until present, if the ticket is not closed.
První reakce (UTC)	datetime, null	Date and time of the first response performance.
První reakce - Měsíc od (UTC)	datetime, null	Date of the first day of month when the first response was performed.
První reakce - Týden od (UTC)	datetime, null	Date of the first day of week when the first response was performed.
Termín první reakce (UTC)	datetime, null	Date and time of the first response deadline according to SLA. If SLA is paused or the deadline is not determined, the value is null.
Doba do první reakce (hodiny v provozní době)	float, null	Time in hours from ticket creation until the first response performance. In case that the ticket does not have the first response completed, the value is null.
Plnění SLA - První reakce - Zbývá (hodiny v provozní době)	float, null	Time in hours representing the time until the first response deadline. In case that the date of the first response is not guaranteed or the first response has already been performed, the value is null.
Plnění SLA - První reakce - Měsíc od (UTC)	datetime, null	Date of the first day of month when the first response was or was to be performed (if not performed in time). In case that the date of the first response is not guaranteed, the value is null.
Plnění SLA - První reakce - Týden od (UTC)	datetime, null	Date of the first day of week when the first response was or was to be performed (if not performed in time). In case that the date of the first response is not guaranteed, the value is null.
Plnění SLA - První reakce	nvarchar(9), null	The "fulfilled" value if the first response deadline was fulfilled according to SLA. The "breached" value if the first response deadline was not fulfilled. The "null" value if the first response deadline is not guaranteed or if the first response has not been performed and the deadline according to SLA is not exceeded yet.
Vyřešeno (UTC)	datetime, null	Date and time of ticket solution.
Vyřešeno - Měsíc od (UTC)	datetime, null	Date of the first day of month when the ticket was solved.
Vyřešeno - Týden od (UTC)	datetime, null	Date of the first day of week when the ticket was solved.
Termín vyřešení (UTC)	datetime, null	Date and time of the solution deadline. If SLA is paused or the deadline is not determined, the value is null.
Doba do vyřešení (hodiny v provozní době)	float, null	Time in hours from ticket creation until it is resolved. In case that the ticket is not resolved, the value is null.
Plnění SLA - Vyřešení - Zbývá (hodiny v provozní době)	float, null	Time in hours representing the time until the ticket resolution deadline. In case that the date for ticket resolution is not guaranteed or the ticket has already been resolved, the value is null.
Plnění SLA - Vyřešení - Měsíc od (UTC)	datetime, null	Date of the first day of month when the ticket was or was to be resolved (if not resolved in time). In case that the date for ticket resolution is not guaranteed, the value is null.
Plnění SLA - Vyřešení - Týden od (UTC)	datetime, null	Date of the first day of week when the ticket was or was to be resolved (if not resolved in time). In case that the date for ticket resolution is not guaranteed, the value is null.
Plnění SLA - Vyřešení	nvarchar(9), null	The "fulfilled" value if the tickets resolution deadline was fulfilled according to SLA. The "breached" value if the solution deadline was not fulfilled. The "null" value if the ticket resolution deadline is not guaranteed or if the ticket has not been resolved and the resolution deadline according to SLA is not exceeded yet.
URL požadavku	nvarchar(2072), null	Ticket URL in ALVAO WebApp.
Pozastavení SLA (hodiny)	float, null	Number of hours of SLA pause being in progress (due to waiting for requester or ticket status).
Pozastaveno SLA (hodiny)	float, null	Total SLA pause time within a specific requirement in hours (including the currently running SLA pause).
Čekáno na žadatele (hodiny)	float, null	Total waiting time for requesters during the whole solution of a ticket, in hours, during the operating hours of the service.
Čekání na žadatele (hodiny)	float, null	Number of hours of waiting for requester being in progress.
Id žadatele	int, not null
Id řešitele	int, null
Id služby	int, not null
Id SLA	int, not null
Id organizace žadatele	int, null
Problem candidate	bit, null
Incident closure code	nvarchar(256), null
Symptoms	nvarchar(max), null
Diagnostic Activities	nvarchar(max), null
Root cause	nvarchar(max), null
Workaround	nvarchar(max), null
Method of resolution	nvarchar(max), null
Problem closure code	nvarchar(max), null
Five Whys	nvarchar(256), null
Change end (scheduled)	datetime, null
Change start (scheduled)	datetime, null
Level of risks	nvarchar(max), null
Change end (actual)	datetime, null
Change start (actual)	datetime, null
Risk description	nvarchar(256), null
Successful change	bit, null
Overran change window	bit, null
Departure	datetime, null
Return	datetime, null
Purpose of trip	nvarchar(256), null
Means of transport	nvarchar(256), null
Name	nvarchar(256), null
Surname	nvarchar(256), null
Department	nvarchar(max), null
Position name	nvarchar(max), null
Manager	int, null
Site	nvarchar(max), null
Period	nvarchar(max), null
Number of months	nvarchar(max), null
First Day	date, null
Standard laptop kit (includes docking station, display, headphones, ergomouse)	bit, null
Standard desktop kit (includes display, headphones, ergomouse)	bit, null
Standard mobile phone kit (includes SIM card)	bit, null
Company car	bit, null
Other training	nvarchar(256), null
Describe potential specific requirements	nvarchar(max), null
Mobile package	nvarchar(max), null
URL	nvarchar(256), null
Request for HW - catalog path (služba)	nvarchar(max), null
Request for HW - categories (služba)	nvarchar(max), null
Request for HW - currency (služba)	nvarchar(256), null

Query.RequestDeu

Column	Type	Description
Anfrage-Nummer	int, not null	The ticket identification number.
Höchste Anfrage	int, null	Identification number of the root parent ticket.
Höchster Service	nvarchar(1024), null	Name of root service in the service tree.
Anfragesteller	nvarchar(255), null	First and last name of the requester.
Organisation (Anfragesteller)	nvarchar(255), null	Name of the requester’s organization.
Service	nvarchar(1024), null	Name of the service including the path in the tree.
Gruppe	nvarchar(255), null
Name der Anfrage	nvarchar(1024), null
Bearbeiter	nvarchar(255), null	Name and surname of the solver.
Abteilung (Bearbeiter)	nvarchar(255), null	Name of the solver’s department.
Abteilung (Anfragesteller)	nvarchar(255), null	Name of the requester’s department
Funktion (Bearbeiter)	nvarchar(255), null	Name of the solver’s job title.
Funktion (Anfragesteller)	nvarchar(255), null	Name of the requester’s job title.
Internes Ziel	nvarchar(255), null	Internal target name.
Internes Ziel (Termin) (UTC)	datetime, null
Priorität	nvarchar(max), null	Priority name.
Prozess	nvarchar(255), null	Process name.
SLA	nvarchar(255), null	SLA name.
Status	nvarchar(64), not null	Ticket status name.
Zeichen und Name der Anfrage	nvarchar(1282), null	Tag and name of the ticket, e.g., "T123456COMPANY Request for a new printer".
Methode der Einreichung	nvarchar(255), null	Ticket submission method, e.g., e-mail, phone, form.
Datum (UTC)	datetime, null	Date of ticket creation.
Woche seit (UTC)	datetime, null	Date of the beginning of the week in which the ticket was created.
Monat seit (UTC)	datetime, null	Date of the beginning of the month in which the ticket was created.
Jahr (UTC)	int, null	Year of ticket creation.
Quartal (UTC)	int, null	Quarter in which the ticket was created (1-4).
Monat (UTC)	int, null	Month in which the ticket was created (1-12).
Woche (UTC)	int, null	Week of ticket creation (1-53).
Wochentag (UTC)	int, null	Day of the week of ticket creation (1-7).
Stunde (UTC)	int, null	Hour in which the ticket was created (0-23).
Gesamtstatus	nvarchar(13), not null	Name of general status (Open, Resolved, Closed, Deleted)
Zugehörige Organisationen	nvarchar(255), not null	Name of the organization for which the ticket is being implemented.
Öffnungszeit (Stunden innerhalb der Betriebszeit)	float, not null	Time in hours from ticket creation until its closing, or until present, if the ticket is not closed.
Erste Reaktion (UTC)	datetime, null	Date and time of the first response performance.
Erste Reaktion - Monat seit (UTC)	datetime, null	Date of the first day of month when the first response was performed.
Erste Reaktion - Woche seit (UTC)	datetime, null	Date of the first day of week when the first response was performed.
Termin der ersten Reaktion (UTC)	datetime, null	Date and time of the first response deadline according to SLA. If SLA is paused or the deadline is not determined, the value is null.
Zeit bis zur ersten Reaktion (Stunden innerhalb der Betriebszeit)	float, null	Time in hours from ticket creation until the first response performance. In case that the ticket does not have the first response completed, the value is null.
SLA-Einhaltung - Erste Reaktion - Verbleibend (Stunden in der Geschäftszeit)	float, null	Time in hours representing the time until the first response deadline. In case that the date of the first response is not guaranteed or the first response has already been performed, the value is null.
SLA-Einhaltung - Erste Reaktion - Monat beginnt (UTC)	datetime, null	Date of the first day of month when the first response was or was to be performed (if not performed in time). In case that the date of the first response is not guaranteed, the value is null.
SLA-Einhaltung - Erste Reaktion - Woche beginnt (UTC)	datetime, null	Date of the first day of week when the first response was or was to be performed (if not performed in time). In case that the date of the first response is not guaranteed, the value is null.
SLA-Einhaltung - Erste Reaktion	nvarchar(13), null	The "fulfilled" value if the first response deadline was fulfilled according to SLA. The "breached" value if the first response deadline was not fulfilled. The "null" value if the first response deadline is not guaranteed or if the first response has not been performed and the deadline according to SLA is not exceeded yet.
Gelöst (UTC)	datetime, null	Date and time of ticket solution.
Gelöst - Monat seit (UTC)	datetime, null	Date of the first day of month when the ticket was solved.
Gelöst - Woche seit (UTC)	datetime, null	Date of the first day of week when the ticket was solved.
Termin für die Lösung (UTC)	datetime, null	Date and time of the solution deadline. If SLA is paused or the deadline is not determined, the value is null.
Zeit bis zur Bearbeitung (Stunden innerhalb der Betriebszeit)	float, null	Time in hours from ticket creation until it is resolved. In case that the ticket is not resolved, the value is null.
SLA-Einhaltung - Lösung - Verbleibend (Stunden in der Geschäftszeit)	float, null	Time in hours representing the time until the ticket resolution deadline. In case that the date for ticket resolution is not guaranteed or the ticket has already been resolved, the value is null.
SLA-Einhaltung - Lösung - Monat beginnt (UTC)	datetime, null	Date of the first day of month when the ticket was or was to be resolved (if not resolved in time). In case that the date for ticket resolution is not guaranteed, the value is null.
SLA-Einhaltung - Lösung - Woche beginnt (UTC)	datetime, null	Date of the first day of week when the ticket was or was to be resolved (if not resolved in time). In case that the date for ticket resolution is not guaranteed, the value is null.
SLA-Einhaltung - Lösung	nvarchar(13), null	The "fulfilled" value if the tickets resolution deadline was fulfilled according to SLA. The "breached" value if the solution deadline was not fulfilled. The "null" value if the ticket resolution deadline is not guaranteed or if the ticket has not been resolved and the resolution deadline according to SLA is not exceeded yet.
URL der Anfrage	nvarchar(2072), null	Ticket URL in ALVAO WebApp.
SLA-Aussetzung (Stunden)	float, null	Number of hours of SLA pause being in progress (due to waiting for requester or ticket status).
SLA ausgesetzt (Stunden)	float, null	Total SLA pause time within a specific requirement in hours (including the currently running SLA pause).
Gewartet auf den Anfragesteller (Stunden)	float, null	Total waiting time for requesters during the whole solution of a ticket, in hours, during the operating hours of the service.
Warten auf den Anfragesteller (Stunden)	float, null	Number of hours of waiting for requester being in progress.
Id des Anfragestellers	int, not null
ID des Bearbeiters	int, null
Id des Service	int, not null
Id der SLA	int, not null
Id der Organisation des Anfragestellers	int, null
Problem candidate	bit, null
Incident closure code	nvarchar(256), null
Symptoms	nvarchar(max), null
Diagnostic Activities	nvarchar(max), null
Root cause	nvarchar(max), null
Workaround	nvarchar(max), null
Method of resolution	nvarchar(max), null
Problem closure code	nvarchar(max), null
Five Whys	nvarchar(256), null
Change end (scheduled)	datetime, null
Change start (scheduled)	datetime, null
Level of risks	nvarchar(max), null
Change end (actual)	datetime, null
Change start (actual)	datetime, null
Risk description	nvarchar(256), null
Successful change	bit, null
Overran change window	bit, null
Departure	datetime, null
Return	datetime, null
Purpose of trip	nvarchar(256), null
Means of transport	nvarchar(256), null
Name	nvarchar(256), null
Surname	nvarchar(256), null
Department	nvarchar(max), null
Position name	nvarchar(max), null
Manager	int, null
Site	nvarchar(max), null
Period	nvarchar(max), null
Number of months	nvarchar(max), null
First Day	date, null
Standard laptop kit (includes docking station, display, headphones, ergomouse)	bit, null
Standard desktop kit (includes display, headphones, ergomouse)	bit, null
Standard mobile phone kit (includes SIM card)	bit, null
Company car	bit, null
Other training	nvarchar(256), null
Describe potential specific requirements	nvarchar(max), null
Mobile package	nvarchar(max), null
URL	nvarchar(256), null
Request for HW - catalog path (Service)	nvarchar(max), null
Request for HW - categories (Service)	nvarchar(max), null
Request for HW - currency (Service)	nvarchar(256), null

Query.RequestEnu

Column	Type	Description
Request number	int, not null	The ticket identification number.
Highest request	int, null	Identification number of the root parent ticket.
Highest service	nvarchar(1024), null	Name of root service in the service tree.
Requester	nvarchar(255), null	First and last name of the requester.
Organization (requester)	nvarchar(255), null	Name of the requester’s organization.
Service	nvarchar(1024), null	Name of the service including the path in the tree.
Group	nvarchar(255), null
Request name	nvarchar(1024), null
Solver	nvarchar(255), null	Name and surname of the solver.
Department (solver)	nvarchar(255), null	Name of the solver’s department.
Department (requester)	nvarchar(255), null	Name of the requester’s department
Job title (solver)	nvarchar(255), null	Name of the solver’s job title.
Job title (requester)	nvarchar(255), null	Name of the requester’s job title.
Internal target	nvarchar(255), null	Internal target name.
Internal target (due date) (UTC)	datetime, null
Priority	nvarchar(max), null	Priority name.
Process	nvarchar(255), null	Process name.
SLA	nvarchar(255), null	SLA name.
Status	nvarchar(64), not null	Ticket status name.
Request tag and title	nvarchar(1282), null	Tag and name of the ticket, e.g., "T123456COMPANY Request for a new printer".
Submission method	nvarchar(255), null	Ticket submission method, e.g., e-mail, phone, form.
Date (UTC)	datetime, null	Date of ticket creation.
Week starting (UTC)	datetime, null	Date of the beginning of the week in which the ticket was created.
Month starting (UTC)	datetime, null	Date of the beginning of the month in which the ticket was created.
Year (UTC)	int, null	Year of ticket creation.
Quarter (UTC)	int, null	Quarter in which the ticket was created (1-4).
Month (UTC)	int, null	Month in which the ticket was created (1-12).
Week (UTC)	int, null	Week of ticket creation (1-53).
Weekday (UTC)	int, null	Day of the week of ticket creation (1-7).
Hour (UTC)	int, null	Hour in which the ticket was created (0-23).
Overall status	nvarchar(8), not null	Name of general status (Open, Resolved, Closed, Deleted)
Related organization	nvarchar(255), not null	Name of the organization for which the ticket is being implemented.
Opening time (hours during the operating hours)	float, not null	Time in hours from ticket creation until its closing, or until present, if the ticket is not closed.
First response (UTC)	datetime, null	Date and time of the first response performance.
First response - Month from (UTC)	datetime, null	Date of the first day of month when the first response was performed.
First response - Week from (UTC)	datetime, null	Date of the first day of week when the first response was performed.
First response deadline (UTC)	datetime, null	Date and time of the first response deadline according to SLA. If SLA is paused or the deadline is not determined, the value is null.
Time until the first response (hours during the operating hours)	float, null	Time in hours from ticket creation until the first response performance. In case that the ticket does not have the first response completed, the value is null.
SLA fulfilling - First response - Remaining (hours during the operating hours)	float, null	Time in hours representing the time until the first response deadline. In case that the date of the first response is not guaranteed or the first response has already been performed, the value is null.
SLA fulfilling - First response - Month from (UTC)	datetime, null	Date of the first day of month when the first response was or was to be performed (if not performed in time). In case that the date of the first response is not guaranteed, the value is null.
SLA fulfilling - First response - Week from (UTC)	datetime, null	Date of the first day of week when the first response was or was to be performed (if not performed in time). In case that the date of the first response is not guaranteed, the value is null.
SLA fulfilling - First response	nvarchar(13), null	The "fulfilled" value if the first response deadline was fulfilled according to SLA. The "breached" value if the first response deadline was not fulfilled. The "null" value if the first response deadline is not guaranteed or if the first response has not been performed and the deadline according to SLA is not exceeded yet.
Resolved (UTC)	datetime, null	Date and time of ticket solution.
Solved - Month from (UTC)	datetime, null	Date of the first day of month when the ticket was solved.
Solved - Week from (UTC)	datetime, null	Date of the first day of week when the ticket was solved.
Deadline for resolution (UTC)	datetime, null	Date and time of the solution deadline. If SLA is paused or the deadline is not determined, the value is null.
Time to resolve (hours during the operating hours)	float, null	Time in hours from ticket creation until it is resolved. In case that the ticket is not resolved, the value is null.
SLA fulfilling - Resolution - Remaining (hours during the operating hours)	float, null	Time in hours representing the time until the ticket resolution deadline. In case that the date for ticket resolution is not guaranteed or the ticket has already been resolved, the value is null.
SLA fulfilling - Resolution - Month from (UTC)	datetime, null	Date of the first day of month when the ticket was or was to be resolved (if not resolved in time). In case that the date for ticket resolution is not guaranteed, the value is null.
SLA fulfilling - Resolution - Week from (UTC)	datetime, null	Date of the first day of week when the ticket was or was to be resolved (if not resolved in time). In case that the date for ticket resolution is not guaranteed, the value is null.
SLA fulfilling - Resolution	nvarchar(13), null	The "fulfilled" value if the tickets resolution deadline was fulfilled according to SLA. The "breached" value if the solution deadline was not fulfilled. The "null" value if the ticket resolution deadline is not guaranteed or if the ticket has not been resolved and the resolution deadline according to SLA is not exceeded yet.
Request URL	nvarchar(2072), null	Ticket URL in ALVAO WebApp.
SLA pause (hours)	float, null	Number of hours of SLA pause being in progress (due to waiting for requester or ticket status).
SLA paused (hours)	float, null	Total SLA pause time within a specific requirement in hours (including the currently running SLA pause).
Waited for requester (hours)	float, null	Total waiting time for requesters during the whole solution of a ticket, in hours, during the operating hours of the service.
Waiting for requester (hours)	float, null	Number of hours of waiting for requester being in progress.
Requester ID	int, not null
Solver ID	int, null
Service ID	int, not null
SLA ID	int, not null
Requesters organization ID	int, null
Problem candidate	bit, null
Incident closure code	nvarchar(256), null
Symptoms	nvarchar(max), null
Diagnostic Activities	nvarchar(max), null
Root cause	nvarchar(max), null
Workaround	nvarchar(max), null
Method of resolution	nvarchar(max), null
Problem closure code	nvarchar(max), null
Five Whys	nvarchar(256), null
Change end (scheduled)	datetime, null
Change start (scheduled)	datetime, null
Level of risks	nvarchar(max), null
Change end (actual)	datetime, null
Change start (actual)	datetime, null
Risk description	nvarchar(256), null
Successful change	bit, null
Overran change window	bit, null
Departure	datetime, null
Return	datetime, null
Purpose of trip	nvarchar(256), null
Means of transport	nvarchar(256), null
Name	nvarchar(256), null
Surname	nvarchar(256), null
Department	nvarchar(max), null
Position name	nvarchar(max), null
Manager	int, null
Site	nvarchar(max), null
Period	nvarchar(max), null
Number of months	nvarchar(max), null
First Day	date, null
Standard laptop kit (includes docking station, display, headphones, ergomouse)	bit, null
Standard desktop kit (includes display, headphones, ergomouse)	bit, null
Standard mobile phone kit (includes SIM card)	bit, null
Company car	bit, null
Other training	nvarchar(256), null
Describe potential specific requirements	nvarchar(max), null
Mobile package	nvarchar(max), null
URL	nvarchar(256), null
Request for HW - catalog path (service)	nvarchar(max), null
Request for HW - categories (service)	nvarchar(max), null
Request for HW - currency (service)	nvarchar(256), null

Query.RequestFirstReactionCsy

Deprecated (The view will be removed in the following versions of ALVAO). Use the Query view instead Query.Request2Csy). First response of the solver team in tickets within the ALVAO Service Desk. The first response is the first message which the service vendor gave to the customer on receipt of their ticket. Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.

Column	Type	Description
Číslo požadavku	int, not null	The ticket identification number.
Nejvyšší požadavek	int, null	Identification number of the root linked parent ticket.
Název požadavku	nvarchar(1024), null
Značka a název požadavku	nvarchar(1282), null	Tag and name of the ticket, e.g., "T123456COMPANY Request for a new printer".
Služba	nvarchar(1024), null	Name of the service including the path in the tree.
Nejvyšší služba	nvarchar(1024), null	Name of root service in the service tree.
SLA	nvarchar(255), null	SLA name.
Žadatel	nvarchar(255), null	First and last name of the requester.
Organizace (žadatel)	nvarchar(255), null	Name of the requester’s organization.
Datum (UTC)	datetime, null	Date of first reaction.
Týden od (UTC)	datetime, null	Date of the beginning of the week of the first reaction.
Měsíc od (UTC)	datetime, null	Date of the beginning of the month of the first reaction.
Rok (UTC)	int, null	Year of the first reaction.
Čtvrtletí (UTC)	int, null	Quarter of the first reaction.
Měsíc (UTC)	int, null	Month of the first reaction.
Týden (UTC)	int, null	Week of the first reaction.
Hodina (UTC)	int, null	Hour of the first reaction.
Termín (UTC)	datetime, null
Interní cíl	nvarchar(255), null	Internal target name.
Interní cíl (termín) (UTC)	datetime, null
Doba do reakce (hodiny)	float, null	Hours until first reaction.
Překročení SLA (hodiny)	float, null	By how many hours was the SLA first reaction deadline exceeded.
Splnění SLA (hodiny)	float, null	How many hours earlier was the first reaction met than as required by the SLA limit.
Řešitel	nvarchar(255), null	Name and surname of the current solver.
Reagoval	nvarchar(255), null	Name and surname of the solver who completed the first reaction.
Reagoval (oddělení)	nvarchar(255), null	Name of the department of the solver who completed the first reaction.
Reagoval (funkce)	nvarchar(255), null	Name of the job title of the solver who completed the first reaction.
Reagoval (organizace)	nvarchar(255), null	Name of the organization of the solver who completed the first reaction.
Související organizace	nvarchar(255), not null	Name of the organization for which the ticket is being implemented.
Proces	nvarchar(255), null	Process name.
Id žadatele	int, not null
Id řešitele	int, null
Id služby	int, not null
Id SLA	int, not null
Id organizace žadatele	int, null
Problem candidate	bit, null
Incident closure code	nvarchar(256), null
Symptoms	nvarchar(max), null
Diagnostic Activities	nvarchar(max), null
Root cause	nvarchar(max), null
Workaround	nvarchar(max), null
Method of resolution	nvarchar(max), null
Problem closure code	nvarchar(max), null
Five Whys	nvarchar(256), null
Change end (scheduled)	datetime, null
Change start (scheduled)	datetime, null
Level of risks	nvarchar(max), null
Change end (actual)	datetime, null
Change start (actual)	datetime, null
Risk description	nvarchar(256), null
Successful change	bit, null
Overran change window	bit, null
Departure	datetime, null
Return	datetime, null
Purpose of trip	nvarchar(256), null
Means of transport	nvarchar(256), null
Name	nvarchar(256), null
Surname	nvarchar(256), null
Department	nvarchar(max), null
Position name	nvarchar(max), null
Manager	int, null
Site	nvarchar(max), null
Period	nvarchar(max), null
Number of months	nvarchar(max), null
First Day	date, null
Standard laptop kit (includes docking station, display, headphones, ergomouse)	bit, null
Standard desktop kit (includes display, headphones, ergomouse)	bit, null
Standard mobile phone kit (includes SIM card)	bit, null
Company car	bit, null
Other training	nvarchar(256), null
Describe potential specific requirements	nvarchar(max), null
Mobile package	nvarchar(max), null
URL	nvarchar(256), null
Request for HW - catalog path (služba)	nvarchar(max), null
Request for HW - categories (služba)	nvarchar(max), null
Request for HW - currency (služba)	nvarchar(256), null

Query.RequestFirstReactionDeu

Column	Type	Description
Anfrage-Nummer	int, not null	The ticket identification number.
Höchste Anfrage	int, null	Identification number of the root linked parent ticket.
Name der Anfrage	nvarchar(1024), null
Zeichen und Name der Anfrage	nvarchar(1282), null	Tag and name of the ticket, e.g., "T123456COMPANY Request for a new printer".
Service	nvarchar(1024), null	Name of the service including the path in the tree.
Höchster Service	nvarchar(1024), null	Name of root service in the service tree.
SLA	nvarchar(255), null	SLA name.
Anfragesteller	nvarchar(255), null	First and last name of the requester.
Organisation (Anfragesteller)	nvarchar(255), null	Name of the requester’s organization.
Datum (UTC)	datetime, null	Date of first reaction.
Woche seit (UTC)	datetime, null	Date of the beginning of the week of the first reaction.
Monat seit (UTC)	datetime, null	Date of the beginning of the month of the first reaction.
Jahr (UTC)	int, null	Year of the first reaction.
Quartal (UTC)	int, null	Quarter of the first reaction.
Monat (UTC)	int, null	Month of the first reaction.
Woche (UTC)	int, null	Week of the first reaction.
Stunde (UTC)	int, null	Hour of the first reaction.
Termin (UTC)	datetime, null
Internes Ziel	nvarchar(255), null	Internal target name.
Internes Ziel (Termin) (UTC)	datetime, null
Zeit bis zur Reaktion (Stunden)	float, null	Hours until first reaction.
Überschreitung der SLA (Stunden)	float, null	By how many hours was the SLA first reaction deadline exceeded.
Erfüllung von SLA (Stunden)	float, null	How many hours earlier was the first reaction met than as required by the SLA limit.
Bearbeiter	nvarchar(255), null	Name and surname of the current solver.
Reagiert	nvarchar(255), null	Name and surname of the solver who completed the first reaction.
Reagiert (Abteilung)	nvarchar(255), null	Name of the department of the solver who completed the first reaction.
Reagiert (Funktion)	nvarchar(255), null	Name of the job title of the solver who completed the first reaction.
Reagiert (Organisation)	nvarchar(255), null	Name of the organization of the solver who completed the first reaction.
Zugehörige Organisationen	nvarchar(255), not null	Name of the organization for which the ticket is being implemented.
Prozess	nvarchar(255), null	Process name.
Id des Anfragestellers	int, not null
ID des Bearbeiters	int, null
Id des Service	int, not null
Id der SLA	int, not null
Id der Organisation des Anfragestellers	int, null
Problem candidate	bit, null
Incident closure code	nvarchar(256), null
Symptoms	nvarchar(max), null
Diagnostic Activities	nvarchar(max), null
Root cause	nvarchar(max), null
Workaround	nvarchar(max), null
Method of resolution	nvarchar(max), null
Problem closure code	nvarchar(max), null
Five Whys	nvarchar(256), null
Change end (scheduled)	datetime, null
Change start (scheduled)	datetime, null
Level of risks	nvarchar(max), null
Change end (actual)	datetime, null
Change start (actual)	datetime, null
Risk description	nvarchar(256), null
Successful change	bit, null
Overran change window	bit, null
Departure	datetime, null
Return	datetime, null
Purpose of trip	nvarchar(256), null
Means of transport	nvarchar(256), null
Name	nvarchar(256), null
Surname	nvarchar(256), null
Department	nvarchar(max), null
Position name	nvarchar(max), null
Manager	int, null
Site	nvarchar(max), null
Period	nvarchar(max), null
Number of months	nvarchar(max), null
First Day	date, null
Standard laptop kit (includes docking station, display, headphones, ergomouse)	bit, null
Standard desktop kit (includes display, headphones, ergomouse)	bit, null
Standard mobile phone kit (includes SIM card)	bit, null
Company car	bit, null
Other training	nvarchar(256), null
Describe potential specific requirements	nvarchar(max), null
Mobile package	nvarchar(max), null
URL	nvarchar(256), null
Request for HW - catalog path (Service)	nvarchar(max), null
Request for HW - categories (Service)	nvarchar(max), null
Request for HW - currency (Service)	nvarchar(256), null

Query.RequestFirstReactionEnu

Column	Type	Description
Request number	int, not null	The ticket identification number.
Highest request	int, null	Identification number of the root linked parent ticket.
Request name	nvarchar(1024), null
Request tag and title	nvarchar(1282), null	Tag and name of the ticket, e.g., "T123456COMPANY Request for a new printer".
Service	nvarchar(1024), null	Name of the service including the path in the tree.
Highest service	nvarchar(1024), null	Name of root service in the service tree.
SLA	nvarchar(255), null	SLA name.
Requester	nvarchar(255), null	First and last name of the requester.
Organization (requester)	nvarchar(255), null	Name of the requester’s organization.
Date (UTC)	datetime, null	Date of first reaction.
Week starting (UTC)	datetime, null	Date of the beginning of the week of the first reaction.
Month starting (UTC)	datetime, null	Date of the beginning of the month of the first reaction.
Year (UTC)	int, null	Year of the first reaction.
Quarter (UTC)	int, null	Quarter of the first reaction.
Month (UTC)	int, null	Month of the first reaction.
Week (UTC)	int, null	Week of the first reaction.
Hour (UTC)	int, null	Hour of the first reaction.
Due date (UTC)	datetime, null
Internal target	nvarchar(255), null	Internal target name.
Internal target (due date) (UTC)	datetime, null
Time until response (hours)	float, null	Hours until first reaction.
SLA breached by (hours)	float, null	By how many hours was the SLA first reaction deadline exceeded.
Time until SLA breach (hours)	float, null	How many hours earlier was the first reaction met than as required by the SLA limit.
Solver	nvarchar(255), null	Name and surname of the current solver.
Responded	nvarchar(255), null	Name and surname of the solver who completed the first reaction.
Responded (department)	nvarchar(255), null	Name of the department of the solver who completed the first reaction.
Responded (position)	nvarchar(255), null	Name of the job title of the solver who completed the first reaction.
Responded (organization)	nvarchar(255), null	Name of the organization of the solver who completed the first reaction.
Related organization	nvarchar(255), not null	Name of the organization for which the ticket is being implemented.
Process	nvarchar(255), null	Process name.
Requester ID	int, not null
Solver ID	int, null
Service ID	int, not null
SLA ID	int, not null
Requesters organization ID	int, null
Problem candidate	bit, null
Incident closure code	nvarchar(256), null
Symptoms	nvarchar(max), null
Diagnostic Activities	nvarchar(max), null
Root cause	nvarchar(max), null
Workaround	nvarchar(max), null
Method of resolution	nvarchar(max), null
Problem closure code	nvarchar(max), null
Five Whys	nvarchar(256), null
Change end (scheduled)	datetime, null
Change start (scheduled)	datetime, null
Level of risks	nvarchar(max), null
Change end (actual)	datetime, null
Change start (actual)	datetime, null
Risk description	nvarchar(256), null
Successful change	bit, null
Overran change window	bit, null
Departure	datetime, null
Return	datetime, null
Purpose of trip	nvarchar(256), null
Means of transport	nvarchar(256), null
Name	nvarchar(256), null
Surname	nvarchar(256), null
Department	nvarchar(max), null
Position name	nvarchar(max), null
Manager	int, null
Site	nvarchar(max), null
Period	nvarchar(max), null
Number of months	nvarchar(max), null
First Day	date, null
Standard laptop kit (includes docking station, display, headphones, ergomouse)	bit, null
Standard desktop kit (includes display, headphones, ergomouse)	bit, null
Standard mobile phone kit (includes SIM card)	bit, null
Company car	bit, null
Other training	nvarchar(256), null
Describe potential specific requirements	nvarchar(max), null
Mobile package	nvarchar(max), null
URL	nvarchar(256), null
Request for HW - catalog path (service)	nvarchar(max), null
Request for HW - categories (service)	nvarchar(max), null
Request for HW - currency (service)	nvarchar(256), null

Query.RequestLogCsy

Deprecated (The view will be removed in the following versions of ALVAO). Use the Query view instead Query.RequestLogRecordCsy). Records in ticket logs in ALVAO Service Desk. Only records for tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.

Column	Type	Description
Číslo požadavku	int, not null	The ticket identification number.
Název požadavku	nvarchar(1024), null
Služba	nvarchar(1024), null	Name of the service including the path in the tree.
SLA	nvarchar(255), null	SLA name.
Řešitel	nvarchar(255), null	Name and surname of the solver.
Datum (UTC)	datetime, null	Date of record creation.
Datum účinnosti (UTC)	datetime, null	In case of records of retrospective resolution of tickets, this column specifies the date of retrospective resolution. For other records, the same value is listed as in the Date (UTC) column.
Týden od (UTC)	datetime, null	Date of the beginning of the week in which the record was created.
Měsíc od (UTC)	datetime, null	Date of the beginning of the month in which the record was created.
Rok (UTC)	int, null	Year of record creation.
Čtvrtletí (UTC)	int, null	The quarter in which the record was created (1-4).
Měsíc (UTC)	int, null	Month in which the record was created (1-12).
Týden (UTC)	int, null	Week of record creation (1-53).
Hodina (UTC)	int, null	Hour in which the record was created (0-23).
Od	nvarchar(255), null	Name and surname of the person who created the record.
Čas celkem (hodiny)	float, not null	Total recorded time (Work + Travel time), in hours.
Značka a název požadavku	nvarchar(1282), null	Tag and name of the ticket, e.g., "T123456COMPANY Request for a new printer".
Žadatel	nvarchar(255), null	First and last name of the requester.
Oddělení (žadatel)	nvarchar(255), null	Name of the requester’s department.
Organizace (žadatel)	nvarchar(255), null	Name of the requester’s organization.
Pracovní pozice (žadatel)	nvarchar(255), null	Name of the requester’s job title.
Práce (hodiny)	float, null	Reported work in hours.
Čas na cestě (hodiny)	float, null	Reported time spent on trip in hours.
Vzdálenost (km)	float, null	Reported distance in km.
Druh	nvarchar(255), null	Type of record (e-mail, note, ...).
Nejvyšší požadavek	int, null	Identification number of the root parent ticket.
Nejvyšší služba	nvarchar(1024), null	Name of root service in the service tree.
Nefakturovat	bit, not null	The "Exclude from invoice to the requester" flag.
Předmět	nvarchar(max), null	Subject of the record in the log.
Stav	nvarchar(64), not null	Ticket status name.
Termín (UTC)	datetime, null
Interní cíl	nvarchar(255), null	Internal target name.
Interní cíl (termín) (UTC)	datetime, null
Související organizace	nvarchar(255), not null	Name of the organization for which the ticket is being implemented.
Proces	nvarchar(255), null	Process name.
Id žadatele	int, not null
Id řešitele	int, null
Id služby	int, not null
Id SLA	int, not null
Id organizace žadatele	int, null
Problem candidate	bit, null
Incident closure code	nvarchar(256), null
Symptoms	nvarchar(max), null
Diagnostic Activities	nvarchar(max), null
Root cause	nvarchar(max), null
Workaround	nvarchar(max), null
Method of resolution	nvarchar(max), null
Problem closure code	nvarchar(max), null
Five Whys	nvarchar(256), null
Change end (scheduled)	datetime, null
Change start (scheduled)	datetime, null
Level of risks	nvarchar(max), null
Change end (actual)	datetime, null
Change start (actual)	datetime, null
Risk description	nvarchar(256), null
Successful change	bit, null
Overran change window	bit, null
Departure	datetime, null
Return	datetime, null
Purpose of trip	nvarchar(256), null
Means of transport	nvarchar(256), null
Name	nvarchar(256), null
Surname	nvarchar(256), null
Department	nvarchar(max), null
Position name	nvarchar(max), null
Manager	int, null
Site	nvarchar(max), null
Period	nvarchar(max), null
Number of months	nvarchar(max), null
First Day	date, null
Standard laptop kit (includes docking station, display, headphones, ergomouse)	bit, null
Standard desktop kit (includes display, headphones, ergomouse)	bit, null
Standard mobile phone kit (includes SIM card)	bit, null
Company car	bit, null
Other training	nvarchar(256), null
Describe potential specific requirements	nvarchar(max), null
Mobile package	nvarchar(max), null
URL	nvarchar(256), null
Request for HW - catalog path (služba)	nvarchar(max), null
Request for HW - categories (služba)	nvarchar(max), null
Request for HW - currency (služba)	nvarchar(256), null

Query.RequestLogDeu

Column	Type	Description
Anfrage-Nummer	int, not null	The ticket identification number.
Name der Anfrage	nvarchar(1024), null
Service	nvarchar(1024), null	Name of the service including the path in the tree.
SLA	nvarchar(255), null	SLA name.
Bearbeiter	nvarchar(255), null	Name and surname of the solver.
Datum (UTC)	datetime, null	Date of record creation.
Datum der Wirksamkeit (UTC)	datetime, null	In case of records of retrospective resolution of tickets, this column specifies the date of retrospective resolution. For other records, the same value is listed as in the Date (UTC) column.
Woche seit (UTC)	datetime, null	Date of the beginning of the week in which the record was created.
Monat seit (UTC)	datetime, null	Date of the beginning of the month in which the record was created.
Jahr (UTC)	int, null	Year of record creation.
Quartal (UTC)	int, null	The quarter in which the record was created (1-4).
Monat (UTC)	int, null	Month in which the record was created (1-12).
Woche (UTC)	int, null	Week of record creation (1-53).
Stunde (UTC)	int, null	Hour in which the record was created (0-23).
Von	nvarchar(255), null	Name and surname of the person who created the record.
Zeit gesamt (Stunden)	float, not null	Total recorded time (Work + Travel time), in hours.
Zeichen und Name der Anfrage	nvarchar(1282), null	Tag and name of the ticket, e.g., "T123456COMPANY Request for a new printer".
Anfragesteller	nvarchar(255), null	First and last name of the requester.
Abteilung (Anfragesteller)	nvarchar(255), null	Name of the requester’s department.
Organisation (Anfragesteller)	nvarchar(255), null	Name of the requester’s organization.
Arbeitsposition (Anfragesteller)	nvarchar(255), null	Name of the requester’s job title.
Arbeit (Stunden)	float, null	Reported work in hours.
Fahrzeit (Stunden)	float, null	Reported time spent on trip in hours.
Entfernung (km)	float, null	Reported distance in km.
Typ	nvarchar(255), null	Type of record (e-mail, note, ...).
Höchste Anfrage	int, null	Identification number of the root parent ticket.
Höchster Service	nvarchar(1024), null	Name of root service in the service tree.
Nicht in Rechnung stellen	bit, not null	The "Exclude from invoice to the requester" flag.
Betreff	nvarchar(max), null	Subject of the record in the log.
Status	nvarchar(64), not null	Ticket status name.
Termin (UTC)	datetime, null
Internes Ziel	nvarchar(255), null	Internal target name.
Internes Ziel (Termin) (UTC)	datetime, null
Zugehörige Organisationen	nvarchar(255), not null	Name of the organization for which the ticket is being implemented.
Prozess	nvarchar(255), null	Process name.
Id des Anfragestellers	int, not null
ID des Bearbeiters	int, null
Id des Service	int, not null
Id der SLA	int, not null
Id der Organisation des Anfragestellers	int, null
Problem candidate	bit, null
Incident closure code	nvarchar(256), null
Symptoms	nvarchar(max), null
Diagnostic Activities	nvarchar(max), null
Root cause	nvarchar(max), null
Workaround	nvarchar(max), null
Method of resolution	nvarchar(max), null
Problem closure code	nvarchar(max), null
Five Whys	nvarchar(256), null
Change end (scheduled)	datetime, null
Change start (scheduled)	datetime, null
Level of risks	nvarchar(max), null
Change end (actual)	datetime, null
Change start (actual)	datetime, null
Risk description	nvarchar(256), null
Successful change	bit, null
Overran change window	bit, null
Departure	datetime, null
Return	datetime, null
Purpose of trip	nvarchar(256), null
Means of transport	nvarchar(256), null
Name	nvarchar(256), null
Surname	nvarchar(256), null
Department	nvarchar(max), null
Position name	nvarchar(max), null
Manager	int, null
Site	nvarchar(max), null
Period	nvarchar(max), null
Number of months	nvarchar(max), null
First Day	date, null
Standard laptop kit (includes docking station, display, headphones, ergomouse)	bit, null
Standard desktop kit (includes display, headphones, ergomouse)	bit, null
Standard mobile phone kit (includes SIM card)	bit, null
Company car	bit, null
Other training	nvarchar(256), null
Describe potential specific requirements	nvarchar(max), null
Mobile package	nvarchar(max), null
URL	nvarchar(256), null
Request for HW - catalog path (Service)	nvarchar(max), null
Request for HW - categories (Service)	nvarchar(max), null
Request for HW - currency (Service)	nvarchar(256), null

Query.RequestLogEnu

Column	Type	Description
Request number	int, not null	The ticket identification number.
Request name	nvarchar(1024), null
Service	nvarchar(1024), null	Name of the service including the path in the tree.
SLA	nvarchar(255), null	SLA name.
Solver	nvarchar(255), null	Name and surname of the solver.
Date (UTC)	datetime, null	Date of record creation.
Efective date (UTC)	datetime, null	In case of records of retrospective resolution of tickets, this column specifies the date of retrospective resolution. For other records, the same value is listed as in the Date (UTC) column.
Week starting (UTC)	datetime, null	Date of the beginning of the week in which the record was created.
Month starting (UTC)	datetime, null	Date of the beginning of the month in which the record was created.
Year (UTC)	int, null	Year of record creation.
Quarter (UTC)	int, null	The quarter in which the record was created (1-4).
Month (UTC)	int, null	Month in which the record was created (1-12).
Week (UTC)	int, null	Week of record creation (1-53).
Hour (UTC)	int, null	Hour in which the record was created (0-23).
From	nvarchar(255), null	Name and surname of the person who created the record.
Total time (hours)	float, not null	Total recorded time (Work + Travel time), in hours.
Request tag and title	nvarchar(1282), null	Tag and name of the ticket, e.g., "T123456COMPANY Request for a new printer".
Requester	nvarchar(255), null	First and last name of the requester.
Department (requester)	nvarchar(255), null	Name of the requester’s department.
Organization (requester)	nvarchar(255), null	Name of the requester’s organization.
Job title (requestor)	nvarchar(255), null	Name of the requester’s job title.
Work (hours)	float, null	Reported work in hours.
Time traveled (hours)	float, null	Reported time spent on trip in hours.
Distance (km)	float, null	Reported distance in km.
Kind	nvarchar(255), null	Type of record (e-mail, note, ...).
Highest request	int, null	Identification number of the root parent ticket.
Highest service	nvarchar(1024), null	Name of root service in the service tree.
Exclude from invoice	bit, not null	The "Exclude from invoice to the requester" flag.
Subject	nvarchar(max), null	Subject of the record in the log.
Status	nvarchar(64), not null	Ticket status name.
Due date (UTC)	datetime, null
Internal target	nvarchar(255), null	Internal target name.
Internal target (due date) (UTC)	datetime, null
Related organization	nvarchar(255), not null	Name of the organization for which the ticket is being implemented.
Process	nvarchar(255), null	Process name.
Requester ID	int, not null
Solver ID	int, null
Service ID	int, not null
SLA ID	int, not null
Requesters organization ID	int, null
Problem candidate	bit, null
Incident closure code	nvarchar(256), null
Symptoms	nvarchar(max), null
Diagnostic Activities	nvarchar(max), null
Root cause	nvarchar(max), null
Workaround	nvarchar(max), null
Method of resolution	nvarchar(max), null
Problem closure code	nvarchar(max), null
Five Whys	nvarchar(256), null
Change end (scheduled)	datetime, null
Change start (scheduled)	datetime, null
Level of risks	nvarchar(max), null
Change end (actual)	datetime, null
Change start (actual)	datetime, null
Risk description	nvarchar(256), null
Successful change	bit, null
Overran change window	bit, null
Departure	datetime, null
Return	datetime, null
Purpose of trip	nvarchar(256), null
Means of transport	nvarchar(256), null
Name	nvarchar(256), null
Surname	nvarchar(256), null
Department	nvarchar(max), null
Position name	nvarchar(max), null
Manager	int, null
Site	nvarchar(max), null
Period	nvarchar(max), null
Number of months	nvarchar(max), null
First Day	date, null
Standard laptop kit (includes docking station, display, headphones, ergomouse)	bit, null
Standard desktop kit (includes display, headphones, ergomouse)	bit, null
Standard mobile phone kit (includes SIM card)	bit, null
Company car	bit, null
Other training	nvarchar(256), null
Describe potential specific requirements	nvarchar(max), null
Mobile package	nvarchar(max), null
URL	nvarchar(256), null
Request for HW - catalog path (service)	nvarchar(max), null
Request for HW - categories (service)	nvarchar(max), null
Request for HW - currency (service)	nvarchar(256), null

Query.RequestResolutionCsy

Deprecated (The view will be removed in the following versions of ALVAO). Use the Query view instead Query.Request2Csy). Solution of tickets in ALVAO Service Desk. Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.

Column	Type	Description
Číslo požadavku	int, not null	The ticket identification number.
Název požadavku	nvarchar(1024), null
Služba	nvarchar(1024), null	Name of the service including the path in the tree.
SLA	nvarchar(255), null	SLA name.
Žadatel	nvarchar(255), null	First and last name of the requester.
Organizace (žadatel)	nvarchar(255), null	Name of the requester’s organization.
Řešitel	nvarchar(255), null	Name and surname of the solver.
Datum (UTC)	datetime, null	Date for ticket resolution.
Týden od (UTC)	datetime, null	Date of the beginning of the week in which the ticket was solved.
Měsíc od (UTC)	datetime, null	Date of the beginning of the month in which the ticket was solved.
Rok (UTC)	int, null	Year of ticket resolution.
Čtvrtletí (UTC)	int, null	Quarter in which the ticket was resolved (1-4).
Měsíc (UTC)	int, null	Month in which the ticket was resolved (1-12).
Týden (UTC)	int, null	Week of ticket resolution (1-53).
Den v týdnu (UTC)	int, null	Day of the week of ticket solution (1-7).
Hodina (UTC)	int, null	Hour in which the ticket was resolved(0-23).
Značka a název požadavku	nvarchar(1282), null	Tag and name of the ticket, e.g., "T123456COMPANY Request for a new printer".
Nejvyšší požadavek	int, null	Identification number of the root parent ticket.
Nejvyšší služba	nvarchar(1024), null	Name of root service in the service tree.
Čekáno na žadatele (hodiny)	float, null	Total waiting time for requesters during the whole solution of a ticket, in hours, during the operating hours of the service.
Pozastaveno SLA (hodiny)	float, null	Total SLA pause time within a specific requirement in hours (including the currently running SLA pause).
Doba do vyřešení (hodiny)	float, not null	Hours from the creation to the resolution of the ticket during the operating hours of the service.
Termín (UTC)	datetime, null
Interní cíl	nvarchar(255), null	Internal target name.
Interní cíl (termín) (UTC)	datetime, null
Překročení SLA (hodiny)	float, null	By how many hours was the deadline for solving the ticket as per SLA exceeded.
Splnění SLA (hodiny)	float, null	How many hours earlier the ticket was resolved than the SLA limit.
Překročení termínu (hodiny)	float, null	By how many hours was the deadline for resolution of the ticket exceeded (Ticket time/Due date item).
Splnění termínu (hodiny)	float, null	How many hours earlier the ticket was resolved than the value listed in the Ticket time/Due date item.
Související organizace	nvarchar(255), not null	Name of the organization for which the ticket is being implemented.
Proces	nvarchar(255), null	Process name.
Rychlost řešení	float, null	Satisfaction survey - Resolution speed field.
Profesionalita	float, null	Satisfaction survey - Professionalism field.
Odbornost	float, null	Satisfaction survey - Expertise field.
Komentáře a poznámky	nvarchar(max), null	Satisfaction survey - Comments and remarks field.
Celková spokojenost	float, null	Satisfaction survey - General satisfaction field.
Id žadatele	int, not null
Id řešitele	int, null
Id služby	int, not null
Id SLA	int, not null
Id organizace žadatele	int, null
Problem candidate	bit, null
Incident closure code	nvarchar(256), null
Symptoms	nvarchar(max), null
Diagnostic Activities	nvarchar(max), null
Root cause	nvarchar(max), null
Workaround	nvarchar(max), null
Method of resolution	nvarchar(max), null
Problem closure code	nvarchar(max), null
Five Whys	nvarchar(256), null
Change end (scheduled)	datetime, null
Change start (scheduled)	datetime, null
Level of risks	nvarchar(max), null
Change end (actual)	datetime, null
Change start (actual)	datetime, null
Risk description	nvarchar(256), null
Successful change	bit, null
Overran change window	bit, null
Departure	datetime, null
Return	datetime, null
Purpose of trip	nvarchar(256), null
Means of transport	nvarchar(256), null
Name	nvarchar(256), null
Surname	nvarchar(256), null
Department	nvarchar(max), null
Position name	nvarchar(max), null
Manager	int, null
Site	nvarchar(max), null
Period	nvarchar(max), null
Number of months	nvarchar(max), null
First Day	date, null
Standard laptop kit (includes docking station, display, headphones, ergomouse)	bit, null
Standard desktop kit (includes display, headphones, ergomouse)	bit, null
Standard mobile phone kit (includes SIM card)	bit, null
Company car	bit, null
Other training	nvarchar(256), null
Describe potential specific requirements	nvarchar(max), null
Mobile package	nvarchar(max), null
URL	nvarchar(256), null
Request for HW - catalog path (služba)	nvarchar(max), null
Request for HW - categories (služba)	nvarchar(max), null
Request for HW - currency (služba)	nvarchar(256), null

Query.RequestResolutionDeu

Column	Type	Description
Anfrage-Nummer	int, not null	The ticket identification number.
Name der Anfrage	nvarchar(1024), null
Service	nvarchar(1024), null	Name of the service including the path in the tree.
SLA	nvarchar(255), null	SLA name.
Anfragesteller	nvarchar(255), null	First and last name of the requester.
Organisation (Anfragesteller)	nvarchar(255), null	Name of the requester’s organization.
Bearbeiter	nvarchar(255), null	Name and surname of the solver.
Datum (UTC)	datetime, null	Date for ticket resolution.
Woche seit (UTC)	datetime, null	Date of the beginning of the week in which the ticket was solved.
Monat seit (UTC)	datetime, null	Date of the beginning of the month in which the ticket was solved.
Jahr (UTC)	int, null	Year of ticket resolution.
Quartal (UTC)	int, null	Quarter in which the ticket was resolved (1-4).
Monat (UTC)	int, null	Month in which the ticket was resolved (1-12).
Woche (UTC)	int, null	Week of ticket resolution (1-53).
Wochentag (UTC)	int, null	Day of the week of ticket solution (1-7).
Stunde (UTC)	int, null	Hour in which the ticket was resolved(0-23).
Zeichen und Name der Anfrage	nvarchar(1282), null	Tag and name of the ticket, e.g., "T123456COMPANY Request for a new printer".
Höchste Anfrage	int, null	Identification number of the root parent ticket.
Höchster Service	nvarchar(1024), null	Name of root service in the service tree.
Gewartet auf den Anfragesteller (Stunden)	float, null	Total waiting time for requesters during the whole solution of a ticket, in hours, during the operating hours of the service.
SLA ausgesetzt (Stunden)	float, null	Total SLA pause time within a specific requirement in hours (including the currently running SLA pause).
Zeit bis zur Lösung (Stunden)	float, not null	Hours from the creation to the resolution of the ticket during the operating hours of the service.
Termin (UTC)	datetime, null
Internes Ziel	nvarchar(255), null	Internal target name.
Internes Ziel (Termin) (UTC)	datetime, null
Überschreitung der SLA (Stunden)	float, null	By how many hours was the deadline for solving the ticket as per SLA exceeded.
Erfüllung von SLA (Stunden)	float, null	How many hours earlier the ticket was resolved than the SLA limit.
Überschreitung des Termins (Stunden)	float, null	By how many hours was the deadline for resolution of the ticket exceeded (Ticket time/Due date item).
Erfüllung des Termins (Stunden)	float, null	How many hours earlier the ticket was resolved than the value listed in the Ticket time/Due date item.
Zugehörige Organisationen	nvarchar(255), not null	Name of the organization for which the ticket is being implemented.
Prozess	nvarchar(255), null	Process name.
Schnelligkeit der Bearbeitung	float, null	Satisfaction survey - Resolution speed field.
Professionalität	float, null	Satisfaction survey - Professionalism field.
Fachkompetenz	float, null	Satisfaction survey - Expertise field.
Kommentare und Anmerkungen	nvarchar(max), null	Satisfaction survey - Comments and remarks field.
Gesamtzufriedenheit	float, null	Satisfaction survey - General satisfaction field.
Id des Anfragestellers	int, not null
ID des Bearbeiters	int, null
Id des Service	int, not null
Id der SLA	int, not null
Id der Organisation des Anfragestellers	int, null
Problem candidate	bit, null
Incident closure code	nvarchar(256), null
Symptoms	nvarchar(max), null
Diagnostic Activities	nvarchar(max), null
Root cause	nvarchar(max), null
Workaround	nvarchar(max), null
Method of resolution	nvarchar(max), null
Problem closure code	nvarchar(max), null
Five Whys	nvarchar(256), null
Change end (scheduled)	datetime, null
Change start (scheduled)	datetime, null
Level of risks	nvarchar(max), null
Change end (actual)	datetime, null
Change start (actual)	datetime, null
Risk description	nvarchar(256), null
Successful change	bit, null
Overran change window	bit, null
Departure	datetime, null
Return	datetime, null
Purpose of trip	nvarchar(256), null
Means of transport	nvarchar(256), null
Name	nvarchar(256), null
Surname	nvarchar(256), null
Department	nvarchar(max), null
Position name	nvarchar(max), null
Manager	int, null
Site	nvarchar(max), null
Period	nvarchar(max), null
Number of months	nvarchar(max), null
First Day	date, null
Standard laptop kit (includes docking station, display, headphones, ergomouse)	bit, null
Standard desktop kit (includes display, headphones, ergomouse)	bit, null
Standard mobile phone kit (includes SIM card)	bit, null
Company car	bit, null
Other training	nvarchar(256), null
Describe potential specific requirements	nvarchar(max), null
Mobile package	nvarchar(max), null
URL	nvarchar(256), null
Request for HW - catalog path (Service)	nvarchar(max), null
Request for HW - categories (Service)	nvarchar(max), null
Request for HW - currency (Service)	nvarchar(256), null

Query.RequestResolutionEnu

Column	Type	Description
Request number	int, not null	The ticket identification number.
Request name	nvarchar(1024), null
Service	nvarchar(1024), null	Name of the service including the path in the tree.
SLA	nvarchar(255), null	SLA name.
Requester	nvarchar(255), null	First and last name of the requester.
Organization (requester)	nvarchar(255), null	Name of the requester’s organization.
Solver	nvarchar(255), null	Name and surname of the solver.
Date (UTC)	datetime, null	Date for ticket resolution.
Week starting (UTC)	datetime, null	Date of the beginning of the week in which the ticket was solved.
Month starting (UTC)	datetime, null	Date of the beginning of the month in which the ticket was solved.
Year (UTC)	int, null	Year of ticket resolution.
Quarter (UTC)	int, null	Quarter in which the ticket was resolved (1-4).
Month (UTC)	int, null	Month in which the ticket was resolved (1-12).
Week (UTC)	int, null	Week of ticket resolution (1-53).
Weekday (UTC)	int, null	Day of the week of ticket solution (1-7).
Hour (UTC)	int, null	Hour in which the ticket was resolved(0-23).
Request tag and title	nvarchar(1282), null	Tag and name of the ticket, e.g., "T123456COMPANY Request for a new printer".
Highest request	int, null	Identification number of the root parent ticket.
Highest service	nvarchar(1024), null	Name of root service in the service tree.
Waited for requester (hours)	float, null	Total waiting time for requesters during the whole solution of a ticket, in hours, during the operating hours of the service.
SLA paused (hours)	float, null	Total SLA pause time within a specific requirement in hours (including the currently running SLA pause).
Time to resolve (hours)	float, not null	Hours from the creation to the resolution of the ticket during the operating hours of the service.
Due date (UTC)	datetime, null
Internal target	nvarchar(255), null	Internal target name.
Internal target (due date) (UTC)	datetime, null
SLA breached by (hours)	float, null	By how many hours was the deadline for solving the ticket as per SLA exceeded.
Time until SLA breach (hours)	float, null	How many hours earlier the ticket was resolved than the SLA limit.
Exceeding of due date (hours)	float, null	By how many hours was the deadline for resolution of the ticket exceeded (Ticket time/Due date item).
Meeting of due date (hours)	float, null	How many hours earlier the ticket was resolved than the value listed in the Ticket time/Due date item.
Related organization	nvarchar(255), not null	Name of the organization for which the ticket is being implemented.
Process	nvarchar(255), null	Process name.
Resolution speed	float, null	Satisfaction survey - Resolution speed field.
Professionalism	float, null	Satisfaction survey - Professionalism field.
Expertise	float, null	Satisfaction survey - Expertise field.
Comments and notes	nvarchar(max), null	Satisfaction survey - Comments and remarks field.
Overall satisfaction	float, null	Satisfaction survey - General satisfaction field.
Requester ID	int, not null
Solver ID	int, null
Service ID	int, not null
SLA ID	int, not null
Requesters organization ID	int, null
Problem candidate	bit, null
Incident closure code	nvarchar(256), null
Symptoms	nvarchar(max), null
Diagnostic Activities	nvarchar(max), null
Root cause	nvarchar(max), null
Workaround	nvarchar(max), null
Method of resolution	nvarchar(max), null
Problem closure code	nvarchar(max), null
Five Whys	nvarchar(256), null
Change end (scheduled)	datetime, null
Change start (scheduled)	datetime, null
Level of risks	nvarchar(max), null
Change end (actual)	datetime, null
Change start (actual)	datetime, null
Risk description	nvarchar(256), null
Successful change	bit, null
Overran change window	bit, null
Departure	datetime, null
Return	datetime, null
Purpose of trip	nvarchar(256), null
Means of transport	nvarchar(256), null
Name	nvarchar(256), null
Surname	nvarchar(256), null
Department	nvarchar(max), null
Position name	nvarchar(max), null
Manager	int, null
Site	nvarchar(max), null
Period	nvarchar(max), null
Number of months	nvarchar(max), null
First Day	date, null
Standard laptop kit (includes docking station, display, headphones, ergomouse)	bit, null
Standard desktop kit (includes display, headphones, ergomouse)	bit, null
Standard mobile phone kit (includes SIM card)	bit, null
Company car	bit, null
Other training	nvarchar(256), null
Describe potential specific requirements	nvarchar(max), null
Mobile package	nvarchar(max), null
URL	nvarchar(256), null
Request for HW - catalog path (service)	nvarchar(max), null
Request for HW - categories (service)	nvarchar(max), null
Request for HW - currency (service)	nvarchar(256), null

Query.RequestStatusCsy

Deprecated (The view will be removed in the following versions of ALVAO). Use the Query view instead Query.RequestChangeCsy). Arrivals to individual ticket statuses. Only status changes of tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.

Column	Type	Description
Číslo požadavku	int, not null	The ticket identification number.
Značka a název požadavku	nvarchar(1282), null	Tag and name of the ticket, e.g., "T123456COMPANY Request for a new printer".
Služba	nvarchar(1024), null	Name of the service including the path in the tree.
Proces	nvarchar(255), null	Process name.
Stav	nvarchar(64), not null	Ticket status name.
Přechod do stavu (UTC)	datetime, null	Date when the ticket was transited to the status.
Přechod ze stavu (UTC)	datetime, null	Date when the ticket transited from the status.
Týden od (UTC)	datetime, null	Date of the beginning of the week in which the ticket was created.
Měsíc od (UTC)	datetime, null	Date of the beginning of the month in which the ticket was created.
Rok (UTC)	int, null	Year of ticket creation.
Doba ve stavu (hodiny)	float, null	Time in hours for which the ticket was in status.
Doba ve stavu (hodiny v provozní době)	float, not null	Time in hours for which the ticket was in status in the operating hours.

Query.RequestStatusDeu

Column	Type	Description
Anfrage-Nummer	int, not null	The ticket identification number.
Zeichen und Name der Anfrage	nvarchar(1282), null	Tag and name of the ticket, e.g., "T123456COMPANY Request for a new printer".
Service	nvarchar(1024), null	Name of the service including the path in the tree.
Prozess	nvarchar(255), null	Process name.
Status	nvarchar(64), not null	Ticket status name.
Übergang in den Status (UTC)	datetime, null	Date when the ticket was transited to the status.
Übergang aus dem Status (UTC)	datetime, null	Date when the ticket transited from the status.
Woche seit (UTC)	datetime, null	Date of the beginning of the week in which the ticket was created.
Monat seit (UTC)	datetime, null	Date of the beginning of the month in which the ticket was created.
Jahr (UTC)	int, null	Year of ticket creation.
Zeit in dem Status (Stunden)	float, null	Time in hours for which the ticket was in status.
Zeit in dem Status (Stunden innerhalb der Betriebszeit)	float, not null	Time in hours for which the ticket was in status in the operating hours.

Query.RequestStatusEnu

Column	Type	Description
Request number	int, not null	The ticket identification number.
Request tag and title	nvarchar(1282), null	Tag and name of the ticket, e.g., "T123456COMPANY Request for a new printer".
Service	nvarchar(1024), null	Name of the service including the path in the tree.
Process	nvarchar(255), null	Process name.
Status	nvarchar(64), not null	Ticket status name.
Transition to status (UTC)	datetime, null	Date when the ticket was transited to the status.
Transition from status (UTC)	datetime, null	Date when the ticket transited from the status.
Week starting (UTC)	datetime, null	Date of the beginning of the week in which the ticket was created.
Month starting (UTC)	datetime, null	Date of the beginning of the month in which the ticket was created.
Year (UTC)	int, null	Year of ticket creation.
Time in status (hours)	float, null	Time in hours for which the ticket was in status.
Time in status (hours during the operating hours)	float, not null	Time in hours for which the ticket was in status in the operating hours.

dbo.Node

"Objects" in AM.

Column	Type	Description
Node Id	int, not null

dbo.vAct

Ticket log. The view collects data from various tables.

Column	Type	Description
iActId	int, null
liActKindId	int, null
dAct	datetime, null
sAct	nvarchar(max), null
mActNotice	nvarchar(max), null
liActFromPersonId	int, null
liActToPersonId	int, null
liActHdTicketId	int, null
sActFrom	nvarchar(1024), null
sActFromEmail	nvarchar(255), null
sActFromPhone	nvarchar(255), null
mActFromContact	nvarchar(max), null
sActFromMobile	nvarchar(255), null
sActFromOffice	nvarchar(255), null
sActFromDepartment	nvarchar(255), null
sActFromWorkPosition	nvarchar(255), null
sActFromCompany	nvarchar(255), null
sActTo	nvarchar(2048), null
sActToEmail	nvarchar(1024), null
nActWorkHours	float, null
dActRemoved	datetime, null
sActCc	nvarchar(2048), null
sActAutoSubmitted	nvarchar(255), null
sActMessageId	nvarchar(255), null
sActXSpamLevel	nvarchar(255), null
sActXSpamStatus	nvarchar(255), null
nActTravelHours	float, null
nActTravelKm	float, null
bNoCharge	bit, not null
liActHdTicketApprovalItemId	int, null
bWaitingForUser	bit, null
CreatedByPersonId	int, null
TicketChangeId	int, null
ActOperationId	int, null
RelationId	int, null
SlaAlertId	int, null	Custom notifications link.
ActLocaleId	int, null
ActMarkId	tinyint, null	Record marking. A foreign key to the ActMark table.
TicketNodeId	int, null
UserRead	bit, not null

dbo.vApprovalAuthority

Current approvers of tickets that are currently in the process of being approved.

Column	Type	Description
liApprovalAuthorityHdTicketId	int, null
liApprovalAuthorityPersonId	int, null

dbo.vApprovalAuthority_Custom

Current ticket approvers according to custom approval processes. The customer can define custom contents for this view.

Column	Type	Description
liHdTicketId	int, null
liPersonId	int, null

dbo.vAssetPersonSystemRole

User membership in system roles of Asset Management.

Column	Type	Description
PersonId	int, not null
SysAdmin	bit, null
Reader	bit, null
Hw	bit, null
Detect	bit, null
Inventory	bit, null
RelationReader	bit, null
RelationWriter	bit, null

dbo.vAssetUser

Users in the object tree.

Column	Type	Description
intNodeId	int, not null
txtName	nvarchar(255), null
IsHidden	bit, null
txtLDAPGUID	nvarchar(255), null
User	nvarchar(255), null
Department	nvarchar(255), null
Phone	nvarchar(255), null
Email	nvarchar(255), null
Login	nvarchar(255), null
PersonalNum	nvarchar(255), null
Office	nvarchar(255), null
Mobile	nvarchar(255), null
WorkPosition	nvarchar(255), null
City	nvarchar(255), null

dbo.vAssetUserPerson

The user's link in the object tree to the user in the Administration service (tPerson. Link based on priority: 1. AD GUID 2. Personal number 3. Login name 4. E-mail

Column	Type	Description
NodeId	int, not null
PersonId	int, not null
PersonManagerId	int, null

dbo.vChildTicketPersonRead

List of child tickets that person should see.

Column	Type	Description
ChildTicketId	int, not null	Ticket ID of child ticket (tHdTicket.iHdTicketId).
ParentTicketId	int, not null	Ticket ID of parent ticket (tHdTicket.iHdTicketId).
PersonId	int, null	User ID (tPerson.iPersonId).

dbo.vClass

Types of objects.

Column	Type	Description
intClassId	int, not null
txtClass	nvarchar(255), null
bComputer	bit, not null

dbo.vClassLoc

Translations of the object kind names in all languages used.

Column	Type	Description
lintClassId	int, null	Object kind ID (tblClass.intClassId)
txtText	nvarchar(255), null	Object kind name in the ALVAO system language
LocalizedText	nvarchar(max), null	Localized name of the object kind
ClassLocaleId	int, not null	LCID of the language into which the localization is performed.

dbo.vColumnLoc

Translations of the names and descriptions of custom fields in all languages used.

Column	Type	Description
bUseColumnValue	bit, not null
iColumnId	int, not null
mDescription	nvarchar(max), null
Multiline	bit, not null
nOrder	float, not null
Removed	datetime, null
sColumn	nvarchar(128), null
sTable	nvarchar(128), null
sTitle	nvarchar(255), not null
Type	nvarchar(128), null
MaxLength	int, null
Localize	bit, not null
RoleId	int, null
ColumnLocaleId	int, not null
LocalizedTitle	nvarchar(max), not null
LocalizedDescription	nvarchar(max), null

dbo.vColumnValueLoc

Translations of custom fields values in all languages used.

Column	Type	Description
ColumnValueShort	nvarchar(max), not null
iColumnValueId	int, not null
liColumnId	int, not null
liHdSectionId	int, null
mColumnValue	nvarchar(max), not null
nOrder	float, not null
ParentValue	int, null
sExtra1	nvarchar(255), null
ColumnValueLocaleId	int, not null
LocalizedColumnValue	nvarchar(max), null
LocalizedColumnValueShort	nvarchar(max), null

dbo.vComputer

Computers.

Column	Type	Description
intNodeId	int, not null
lintParentId	int, null
lintIconId	int, null
intState	int, null
txtName	nvarchar(255), null
IsHidden	bit, null
lintClassId	int, null
bolAutoUpdate	bit, not null
txtLDAPGUID	nvarchar(255), null
bolComputerStateOn	bit, null
txtPath	nvarchar(1024), null
bolIgnoreDifferences	bit, not null
liSwProfileId	int, null
bSwAllAllowed	bit, not null
txtComputerName	nvarchar(255), null
txtIPAddress	nvarchar(255), null
txtDomain	nvarchar(255), null
txtFullComputerName	nvarchar(511), null
IsDiscarded	bit, not null
IsActive	bit, null

dbo.vComputerDetectLast

Last detection of the computers.

Column	Type	Description
lintDetectId	int, null
lintComputerNodeId	int, not null
lintDetectKindId	int, not null

dbo.vComputerSwManager

People and their superiors responsible for software installed on the computer

Column	Type	Description
ComputerId	int, null
SwManagerPersonId	int, null
SwManagerSuperiorId	int, null

dbo.vDetectKind

Types of detections (HW, SW).

Column	Type	Description
intDetectKindId	int, not null
txtDetectKind	nvarchar(255), null

dbo.vDetectSettings

Computer detection settings.

Column	Type	Description
NodeId	int, not null	Computer ID.
MethodId	int, null	Detection method ID.
SharePath	nvarchar(255), null	Path to the shared folder
TcpIpPort	int, null	Agent port number during detection by Agent over TCP/IP.
KindId	int, null	Type of detection. 1=HW, 2=SW.
IsSwFull	bit, null	Full SW detection.
SwInclude	nvarchar(255), null	Full SW detection, include files.
SwExclude	nvarchar(255), null	Full SW detection, skip files.
Update	bit, null	Update the registry automatically by detection.
DetectPeriod	int, null	Period of automatic detection planning

dbo.vDetFiles

Detected files.

Column	Type	Description
intFileId	int, not null
txtFileName	nvarchar(255), null
txtExt	nvarchar(255), null
intSize	int, null
lintFileStringInfoFileId	int, null
intLanguage	int, null
intCodePage	int, null
txtComments	nvarchar(255), null
txtCompanyName	nvarchar(255), null
txtFileDescription	nvarchar(255), null
txtFileVersion	nvarchar(255), null
txtInternalName	nvarchar(255), null
txtLegalCopyright	nvarchar(255), null
txtLegalTrademarks	nvarchar(255), null
txtOriginalFilename	nvarchar(255), null
txtProductName	nvarchar(255), null
txtProductVersion	nvarchar(255), null
txtPrivateBuild	nvarchar(255), null
txtSpecialBuild	nvarchar(255), null
lintFileVerInfoFileId	int, null
intFileVersionMS	int, null
intFileVersionLS	int, null
intProductVersionMS	int, null
intProductVersionLS	int, null
intFileFlagsMask	int, null
intFileFlags	int, null
intFileOS	int, null
intFileType	int, null
intFileSubtype	int, null
intFileDateMS	int, null
intFileDateLS	int, null
intDetFileId	int, not null
lintDetFileFileId	int, null
lintDetectId	int, null
txtFolderPath	nvarchar(255), null
dteCreated	datetime, null
dteModified	datetime, null
dteAccessed	datetime, null
intAttribs	int, null
lintProductId	int, null
lintFileImageId	int, null
lintOriginalProductId	int, null
LastRun	datetime, null
RunCount	int, null

dbo.vDocument

Documents.

Column	Type	Description
id	int, not null
Name	nvarchar(255), null
IdNumber	nvarchar(255), null
lintDocumentKindId	int, not null
txtIdNumber2	nvarchar(255), null
txtMemo	nvarchar(max), null
IssuedDate	datetime, null
CreatedDate	datetime, not null
lintResellerCompanyId	int, null
lintSrcNodeId	int, null
lintDestNodeId	int, null
liCreatedPersonId	int, null
sCreatedPersonName	nvarchar(255), null
dteRemoved	datetime, null
liRemovedPersonId	int, null
TransferConfirmTypeId	int, not null
SignDate	datetime, null
SignPersonId	int, null
SignedBy	nvarchar(128), null
SignComputer	nvarchar(255), null
sRemovedPersonName	nvarchar(255), null
txtResellerCompany	nvarchar(255), null
txtLink	int, null
DocumentFolderId	int, not null
SummaryProtocol	bit, not null
GiverFlags	int, null
ReceiverFlags	int, null

dbo.vDocumentKind

Kinds of documents.

Column	Type	Description
intDocumentKindId	int, not null
txtDocumentKind	nvarchar(255), null

dbo.vEmailTemplateLoc

Translations of custom notifications in all languages used.

Column	Type	Description
bActive	bit, not null
id	int, not null
liHdSectionId	int, null
mSubject	nvarchar(max), null
mTextBody	nvarchar(max), null
SamAlertRuleId	int, null
sNotificationKind	nvarchar(64), null
TransferConfirmAlertRuleId	int, null
EmailTemplateLocaleId	int, not null
LocalizedSubject	nvarchar(max), null
LocalizedTextBody	nvarchar(max), null

dbo.vHdSectionEffectiveShowInServiceCatalog

View for effective viewing of the "View in the Service catalog" option. Takes into account settings in parent services.

Column	Type	Description
iHdSectionId	int, null
EffectiveShowInServiceCatalog	bit, null

dbo.vHdSectionExceptionalSolver

Effective exceptional solvers in services.

Column	Type	Description
SectionId	int, not null
PersonId	int, null
RequesterRoleId	int, not null	Link to the group of requesters for which the permission for the given person is valid.

dbo.vHdSectionIrregularOperator

Effective exceptional operators in services.

Column	Type	Description
SectionId	int, not null
PersonId	int, null
RequesterRoleId	int, not null	Link to the group of requesters for which the permission for the given person is valid.

dbo.vHdSectionLoc

Auxiliary view for the language localization of service names and descriptions.

Column	Type	Description
iHdSectionId	int, not null	ID of record with service.
sHdSection	nvarchar(1024), null	Localized full service name.
sHdSectionShort	nvarchar(255), null	Localized short service name.
mHdSectionDesc	nvarchar(max), null	Localized service description.
nHdSectionOrder	float, null
liHdSectionParentHdSectionId	int, null
liHdSectionBuildingId	int, null
sHdSectionEmail	nvarchar(255), null
sHdSectionMessageTagPrefix	nvarchar(255), null
sHdSectionMessageTagSuffix	nvarchar(255), null
bHdSectionDefault	bit, not null
sHdSectionPhone	nvarchar(255), null
sHdSectionImapServer	nvarchar(255), null
sHdSectionUserShowFields	nvarchar(1024), null
nHdSectionUserReopenDays	float, null
bHdSectionMessageRemove	bit, not null
sHdSectionMailboxLogin	nvarchar(255), null
sHdSectionMailboxPassword	nvarchar(255), null
bHdSectionHdTicketUserRead	bit, not null
UserManagerCanReadTickets	bit, not null	Managers can read the tickets of their reports.
bHdSectionFolder	bit, not null
sHdSectionNewHdTicketUrl	nvarchar(1024), null
sHdSectionHdTicketCustomWorkflowUrl	nvarchar(1024), null
dHdSectionRemoved	datetime, null
bHdSectionMessageReadOnlyUnread	bit, not null
bHdSectionMessageMarkRead	bit, not null
sHdSectionMessageFolder	nvarchar(255), null
bHdSectionImapSsl	bit, not null
TicketTypeId	int, not null
ImapPort	int, null
UseFeedback	bit, not null
CustomFeedbackUrl	nvarchar(max), null
TileColor	int, null
TileType	int, not null
AllowSkipCustomForm	bit, not null
DefaultLanguageId	int, null
DefaultTimeZone	nvarchar(64), null
CreateNewFollowingRequest	bit, not null
CreateNewFollowingRequestToSection	int, null
ShowInServiceCatalog	bit, not null
ForceUseSolverLicense	bit, not null
Keywords	nvarchar(max), null
TargetHdSectionId	int, null
DefaultTicketTemplateId	int, null
IconName	nvarchar(255), null
LibraryIconId	int, not null
iHdSectionLocaleId	int, not null	LCID of the language into which the localization is performed
LocalizedSection	nvarchar(1024), null	Localized full service name.
LocalizedSectionShort	nvarchar(255), null	Localized short service name.
LocalizedSectionDesc	nvarchar(max), null	Localized service description.
LocalizedKeywords	nvarchar(max), null
HomePage	bit, not null

dbo.vHdSectionOperator

Effective service operators.

Column	Type	Description
HdSectionId	int, not null	Service ID.
PersonId	int, not null	User ID.
RequesterRoleId	int, not null	ID of the group of requesters associated with the permissions (mapping of requesters to the solver team).

dbo.vHdSectionOperator_Direct

Effective main solvers without absentee stand-ins.

Column	Type	Description
liHdSectionOperatorHdSectionId	int, not null
liHdSectionOperatorPersonId	int, null
RequesterRoleId	int, not null	Link to the group of requesters for which the permission for the given person is valid.

dbo.vHdSectionPerson

Effective settings of notifications sent from the services to individual persons.

Column	Type	Description
liHdSectionPersonHdSectionId	int, not null
liHdSectionPersonPersonId	int, not null
bHdSectionPersonNotifySolverOnHdTicketPassed	bit, not null
bHdSectionPersonNotifySolverOnHdTicketCreated	bit, not null
bHdSectionPersonNotifySolverOnHdTicketHdSectionChanged	bit, not null
bHdSectionPersonNotifySolverOnHdTicketOpen	bit, not null
bHdSectionPersonNotifySolverOnNewMessageReceived	bit, not null
bNotifySolverOnHdTicketReturnedToOperators	int, null
bHdSectionPersonNotifyUserOnHdTicketCreated	bit, not null
bHdSectionPersonNotifyUserOnHdTicketDeadlineChanged	bit, not null
bHdSectionPersonNotifyUserOnHdTicketResolved	bit, not null
bHdSectionPersonNotifyUserOnHdTicketSolverOpen	bit, not null

dbo.vHdSectionSolverGroup

Effective solvers from solver groups of services.

Column	Type	Description
HdSectionId	int, not null
PersonId	int, not null
RequesterRoleId	int, not null	Link to the group of requesters for which the permission for the given person is valid.

dbo.vHdTicket

Values for dynamically calculated ticket items.

Column	Type	Description
liHdTicketId	int, not null
nOpenTimeHours	float, null
nOpenTimeWithoutWaitingHours	float, null
nWaitedForUserHours	float, not null
nWaitingForUserHours	float, null
NextActionStringId	int, null	The ID name of the current target of the ticket (tString.iStringId).
NextActionDeadline	datetime, null
IsNextActionInternalTarget	int, not null
SlaPause	int, not null	1 = SLA may be paused while waiting for the requester or in any ticket status.
IsSlaPaused	int, not null
SlaPausingHours	float, null	Number of hours of SLA pause being in progress (due to waiting for requester or ticket status).
SlaPausedHours	float, null	Total SLA pause time within a specific requirement in hours (including the currently running SLA pause).

dbo.vHdTicketApprovalItemResultLoc

Results of approval steps in all languages used.

Column	Type	Description
iHdTicketApprovalItemResultId	int, not null	Approving result ID
sHdTicketApprovalItemResult	nvarchar(255), null	Approving result
ApprovalItemResultLocaleId	int, not null	Language localization ID
LocalizedResult	nvarchar(max), null	Localized approving result

dbo.vHdTicketCalc

Information whether the ticket can indeed be reopened.

Column	Type	Description
iHdTicketId	int, not null
bHdTicketUserOpenProtected	int, not null

dbo.vHdTicketPersonRead

Effective authorization of users to tickets.

Column	Type	Description
liHdTicketId	int, null	Ticket ID, see tHdTicket.iHdTicketId.
liPersonId	int, null	User ID, see tPerson.iPersonId.
OnlyRequester	int, null	1 = the user is the requester of the ticket and has no other roles. 0 = otherwise.
SolverTeam	int, null	1 = the user is a member of the service team of the given ticket (with regard to groups of requesters). 0 = otherwise.
Operator	int, null	1 = the user is the main service solver of the ticket in question (with regard to groups of requesters). 0 = other.
Solver	int, null	1 = the user is a service solver of the given ticket (with regard to groups of requesters). 0 = otherwise.
OnlyReader	int, not null	1 = the user only has the right to see the ticket (with regard to groups of requesters) and is not a member of the ticket solver team. 0 = otherwise.

dbo.vHdTicketPersonRead_Custom

Custom extension of user permissions to see tickets. You can customize this view to include users and requests that those users should see in the application.

Column	Type	Description
TicketId	int, null	Ticket ID, see tHdTicket.iHdTicketId.
PersonId	int, null	User ID, see tPerson.iPersonId.
Requester	int, null	1 = the user is the requester of the ticket or has the same permissions as the requester. 0 = otherwise.
SolverTeam	int, null	1 = the user is a member of the service team of the given ticket (with regard to groups of requesters). 0 = otherwise.
Operator	int, null	1 = the user is the main service solver of the ticket in question (with regard to groups of requesters). 0 = other.
Solver	int, null	1 = the user is a service solver of the given ticket (with regard to groups of requesters). 0 = otherwise.
Read	int, null	1 = the user has permission to see the ticket. 0 = otherwise.

dbo.vInstDetect

Installed software, detected version and activation code.

Column	Type	Description
intDetectId	int, null
lintComputerNodeId	int, not null
lintProductId	int, null
txtProductVersion	nvarchar(255), null
txtDetCDKey	nvarchar(255), null

dbo.vInstTrial

Installations covered by "special installation", including the coverage for package components.

Column	Type	Description
lintProductId	int, not null
lintComputerNodeId	int, not null
txtDesc	nvarchar(255), null

dbo.vKindLoc

Translations of the object properties in all languages used.

Column	Type	Description
intKindId	int, not null	Property definition ID (tblKind.intKindId)
txtName	nvarchar(255), not null	Property name in the ALVAO system language
lintIconId	int, null	Icon (tblIcon.intIconId)
intFlags	int, null	bit array: 0x20 = property is not heritable
lintValueKindId	int, null	This attribute contains the tblKind.intKindId definition of the property, from which the list of values shall be used (tblKindValue)
bolGlobalScope	bit, not null	1 = global property for a class of objects. "0" indicates the property is considered local for each class of objects (printers, computers etc.). An automatic list of values is then put together from the values of this property for the given object class,
bolUnique	bit, not null	1 = property value must be unique
intOrder	int, null	The sequence for table filtering can be set
intKindCode	int, null	The unique number determines the property (integrated ones are numbered), user properties do not have this number
bSelectOnly	bit, not null	1 = property value can only be selected from the list of values
CleanValueByCopying	bit, not null	1 = Delete value when copying properties
KindDataTypeId	int, not null	Property data type ID
LocalizedName	nvarchar(max), not null	Localized property name
KindLocaleId	int, not null	LCID of the language into which the localization is performed.

dbo.vKnowledgeRead

Knowledge that a user can read in services.

Column	Type	Description
SectionId	int, null
ArticleId	int, null
PersonId	int, null

dbo.vLang

Languages.

Column	Type	Description
intNameLangId	int, null
txtLang	nvarchar(255), null

dbo.vLastEvaluatedSwDetect

Last evaluated SW detection on the computer.

Column	Type	Description
intDetectId	int, not null
lintComputerNodeId	int, not null
dteCreated	datetime, null
dteImported	datetime, null
txtDescription	nvarchar(255), null
lintDetectKindId	int, not null
dteRqCreated	datetime, null
txtCollector	nvarchar(255), null
txtShareRq	nvarchar(255), null
lintDetectStatusId	int, not null
liRqCreatedPersonId	int, not null
dUpdated	datetime, null
DetectSourceMethod	int, null
ManualRq	bit, not null

dbo.vLicHist_InvoiceDocumentLast

Invoice attached to the license.

Column	Type	Description
LicHistId	int, null
AMDocumentId	int, null	Document (tblDocument.id)

dbo.vLicHistBase

License.

Column	Type	Description
intLicHistId	int, not null	License ID.
dteDate	date, not null	Date of license purchase.
txtLicName	nvarchar(255), null	License name.
LicenseCount	int, null	Number of licenses purchased.
txtProductName	nvarchar(1023), null	Product name.
txtResellerCompany	nvarchar(255), null	Supplier name.
txtLicType	nvarchar(32), not null	License type.
txtProductType	nvarchar(255), null	Product type.
intCurrentCount	int, null	Current number of licenses.
intAssignedCount	int, null	Current number of allocated licenses.
dteDateExpire	date, null	License Expiration Date.
txtActivationKey	nvarchar(1024), null	Activation key.
txtInventoryNum	nvarchar(255), null	Inventory number.
txtInvoice	nvarchar(255), null	The name of the document assigned to the license - vDocument.
txtLang	nvarchar(255), null	Product language - vLang.
bolDowngrade	int, not null	License downgrade.
txtMemo	nvarchar(max), null	Note.

dbo.vLicHistItem

License items.

Column	Type	Description
intLicHistItemId	int, not null
lintLicHistId	int, not null
NodeId	int, null
ActivationKey	nvarchar(255), null
txtMemo	nvarchar(max), null
txtInventoryNum	nvarchar(255), null
txtDepartment	nvarchar(255), null
txtRequest	nvarchar(255), null
LicensesCount	int, not null
bolOEM	int, not null
Object	nvarchar(255), null

dbo.vLicHistLog

Log of changes in registered licenses.

Column	Type	Description
LicHistId	int, null
LogDate	datetime, not null
LicHistLogKindId	int, not null
LogKind	nvarchar(100), not null
Message	nvarchar(max), null
Author	nvarchar(255), null
PropName	nvarchar(255), null
OldVal	nvarchar(255), null
NewVal	nvarchar(255), null
ObjKind	nvarchar(255), null
ObjName	nvarchar(255), null

dbo.vLicProductCoveredOnComputer

Which products on the computer have license coverage (per device or per user).

Column	Type	Description
LicHistId	int, not null
ComputerId	int, null
UserId	int, null
ProductId	int, not null
ProductPackId	int, null

dbo.vLicRight_Modify

Users with the permission to change software licenses belonging to the organization.

Column	Type	Description
NodeId	int, null	Organization (tblNode.intNodeId) to whose software licenses the permissions apply.
PersonId	int, null	Authorized user (tPerson.iPersonId)

dbo.vLicRight_Read

Users with the permission to read software licenses belonging to the organization.

Column	Type	Description
NodeId	int, null	Organization (tblNode.intNodeId) to whose software licenses the permissions apply.
PersonId	int, null	Authorized user (tPerson.iPersonId)

dbo.vLicTrans

Shared licenses.

Column	Type	Description
lintProductId	int, not null
NodeId	int, not null
LicNodeId	int, not null
txtDesc	nvarchar(255), null
txtLicComputer	nvarchar(255), null

dbo.vLog_DetectLast

Last record in the detection log.

Column	Type	Description
lintDetectId	int, null
lintMaxLogId	int, null

dbo.vMediaList

List of media.

Column	Type	Description
id	int, not null
lintMediaTypeId	int, not null
txtTitle	nvarchar(255), null
IdNumber	nvarchar(255), null
txtAuthor	nvarchar(255), null
txtMediaType	nvarchar(255), null
txtLocation	nvarchar(255), null

dbo.vMediaType

Types of media.

Column	Type	Description
intMediaTypeId	int, not null
txtMediaType	nvarchar(255), null

dbo.vNewTicketFormSectionLoc

Column	Type	Description
id	int, not null
Order	int, not null
Expand	bit, not null
SectionId	int, not null
LocaleId	int, not null
Name	nvarchar(max), not null

dbo.vNewTicketFormTextBlockLoc

Column	Type	Description
id	int, not null
TextHtml	nvarchar(max), null
Order	int, not null
SectionId	int, not null
iLocaleId	int, not null

dbo.vNodeClass

Objects in the Objects Tree. Differentiation between system objects and discarded assets.

Column	Type	Description
intNodeId	int, not null
lintParentId	int, null
lintIconId	int, null
intState	int, null
txtName	nvarchar(255), null
IsHidden	bit, null
lintClassId	int, null
bolAutoUpdate	bit, not null
txtLDAPGUID	nvarchar(255), null
bolComputerStateOn	bit, null
txtPath	nvarchar(1024), null
bolIgnoreDifferences	bit, not null
liSwProfileId	int, null
bSwAllAllowed	bit, not null
txtClass	nvarchar(255), null
bComputer	bit, not null
IsDiscarded	bit, not null
LastAgentWSContact	datetime, null
RequiredPropertyAlert	bit, not null
IsActive	bit, null

dbo.vNodeCostCentre

Cost center of the objects in the tree.

Column	Type	Description
NodeId	int, not null
ClassId	int, null
Centre	nvarchar(255), null

dbo.vNodeHealth

Current health of objects.

Column	Type	Description
NodeId	int, null	Object ID (tblNode.intNodeId)
NodeHealthStatusId	int, null	Object health status ID (NodeHealthStatus.id).

dbo.vNodeHealth_Custom

Custom extension of the object health calculation. You can edit this view. By default, it does not contain any records.

Column	Type	Description
NodeId	int, null	Object ID (tblNode.intNodeId)
NodeHealthStatusId	int, null	Object health status ID (NodeHealthStatus.id).

dbo.vNodeParentJoin

Objects in the tree - tree.

Column	Type	Description
lintNodeId	int, not null
lintParentNodeId	int, not null

dbo.vNodePropertyMix

Objects and properties - Public + Asset + Computer1.

Column	Type	Description
intNodeId	int, not null
lintParentId	int, null
lintIconId	int, null
intState	int, null
txtName	nvarchar(255), null
IsHidden	bit, null
lintClassId	int, null
bolAutoUpdate	bit, not null
txtLDAPGUID	nvarchar(255), null
bolComputerStateOn	bit, null
txtPath	nvarchar(1024), null
bolIgnoreDifferences	bit, not null
intNodeId1	int, not null
txtTypeMark	nvarchar(255), null
txtSerialNumber	nvarchar(255), null
txtManufacturer	nvarchar(255), null
txtEvidentiaryNumber	nvarchar(255), null
txtProp_Name	nvarchar(255), null
intNodeId2	int, not null
txtInventoryNumber	nvarchar(255), null
txtPurchased	nvarchar(255), null
txtWarranty	nvarchar(255), null
txtVendor	nvarchar(255), null
txtInvoiceNumber	nvarchar(255), null
intNodeId3	int, not null
txtType	nvarchar(255), null
txtBIOSSerialNumber	nvarchar(255), null

dbo.vNodePropertyMix_Asset

Objects and properties - Assets Number, Purchase Date, Warranty expiration, Manufacturer, Packing Slip Number.

Column	Type	Description
intNodeId2	int, not null
txtInventoryNumber	nvarchar(255), null
txtPurchased	nvarchar(255), null
txtWarranty	nvarchar(255), null
txtVendor	nvarchar(255), null
txtInvoiceNumber	nvarchar(255), null

dbo.vNodePropertyMix_Computer1

Objects and properties - Computer - Motherboard (type), BIOS Serial Number.

Column	Type	Description
intNodeId3	int, not null
txtType	nvarchar(255), null
txtBIOSSerialNumber	nvarchar(255), null

dbo.vNodePropertyMix_Computer2

Objects and properties - Computer - MAC address.

Column	Type	Description
intNodeId4	int, not null
txtMACAddress	nvarchar(255), null

dbo.vNodePropertyMix_Public

Objects and properties - Type Designation, Serial Number, Manufacturer, Registration Number, Name.

Column	Type	Description
intNodeId1	int, not null
txtTypeMark	nvarchar(255), null
txtSerialNumber	nvarchar(255), null
txtManufacturer	nvarchar(255), null
txtEvidentiaryNumber	nvarchar(255), null
txtProp_Name	nvarchar(255), null

dbo.vOnlyReader

Users that only have the right of reader in the services.

Column	Type	Description
PersonId	int, not null
SectionId	int, not null
OnlyReader	bit, null
RequesterRoleId	int, not null	Link to the group of requesters for which the permission for the given person is valid.

dbo.vPersonNodeRight

Rights in the object tree - main view.

Column	Type	Description
liPersonId	int, null
liNodeId	int, null
bRead	int, null
bWrite	int, null
bMove	int, null
bDelete	int, null
CreateObj	int, null

dbo.vPersonNodeRight_Create

Rights in the objects tree - the right to "Create any objects".

Column	Type	Description
liPersonId	int, null
liNodeId	int, null

dbo.vPersonNodeRight_Delete

Rights in the object tree - the right to "Remove".

Column	Type	Description
liPersonId	int, null
liNodeId	int, null

dbo.vPersonNodeRight_Move

Rights in the object tree - the right to "Move".

Column	Type	Description
liPersonId	int, null
liNodeId	int, null

dbo.vPersonNodeRight_Read

Rights in the object tree - the right to "Read".

Column	Type	Description
liPersonId	int, null
liNodeId	int, null

dbo.vPersonNodeRight_Write

Rights in the object tree - the right to "Change".

Column	Type	Description
liPersonId	int, null
liNodeId	int, null

dbo.vProduct

Products (software).

Column	Type	Description
intProductId	int, not null
txtProductName	nvarchar(1023), null
lintLangId	int, null
lintProducerCompanyId	int, null
lintProductTypeId	int, not null
lintProductCategoryId	int, null
txtCertifiedBy	nvarchar(255), null
SamTypeId	int, not null
dteTimeStamp	datetime, not null
intProductUID	int, null
txtDescription	nvarchar(255), null
nPrice	float, null
bolValid	bit, not null
AlternateApprovedProduct	nvarchar(max), null
ProductStateId	int, not null
SupportedVersion	nvarchar(32), null
ProductStateModifiedPersonId	int, null
ProductStateModifiedDate	datetime, null
ProductRejectedFrom	datetime, null

dbo.vProductCategory

Products categories (OS).

Column	Type	Description
intProductCategoryId	int, not null
txtProductCategory	nvarchar(255), null

dbo.vProductType

Products types.

Column	Type	Description
intProductTypeId	int, not null
txtProductType	nvarchar(255), null

dbo.vProperty

View of the properties of objects, including calculated value for the "User" type property.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
bolInheritable	bit, not null
intNameOrder	int, null
intState	int, null
ParentNodeId	int, null
NodeIdValue	int, null
KindDataTypeId	int, null

dbo.vPropertyFromAD

Properties of objects which are downloaded from AD.

Column	Type	Description
intNodeId	int, not null
intPropertyId	int, not null
bFromAD	int, not null
bCanModify	int, not null

dbo.vPropertyKind

Properties of objects.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
NodeIdValue	int, null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null
intKindCode	int, null
bDetected	bit, null
bFromAD	bit, null
bCanModify	bit, null

dbo.vPropertyKind_Asset

Object properties - Serial number, Inventory number a Asset number.

Column	Type	Description
intNodeId	int, not null
EvidentiaryNumber	nvarchar(255), null
SerialNumber	nvarchar(255), null
InventoryNumber	nvarchar(255), null

dbo.vPropertyKind_AssetCategory

Properties of objects - Asset category.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_BIOSSerialNumber

Properties of objects - BIOS serial number.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_ChassisType

Properties of objects - Type of rack.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_ComputerKind

Properties of objects - Type of computer.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_ComputerName

Properties of objects - Name in the network.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_Department

Properties of objects - Cost center.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_Domain

Properties of objects - DNS domain.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_EvidentiaryNumber

Properties of objects - registration number.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_Frequency

Properties of objects - Frequency.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_Interface

Properties of objects - Interface.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_InventoryDate

Properties of objects - Stocktaking date.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_InventoryNumber

Properties of objects - Asset number.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_InvoiceNumber

Properties of objects - Packing slip number.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_IPAddress

Properties of objects - IP address.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_MACAddress

Properties of objects - MAC address.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_Manufacturer

Properties of objects - Manufacturer.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_MaxSize

Properties of objects - Maximum size.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_MemoryDevices

Properties of objects - Sockets.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_MemoryDevicesUsed

Properties of objects - Occupied sockets.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_Model

Properties of objects - Model.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_Name

Properties of objects - Name.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_Office

Properties of objects - Office.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_PartOfDomain

Properties of objects -Domain components.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_PersonalId

Properties of objects - Personal number.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_Place

Properties of objects - Location.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_Port

Properties of objects - Port.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_ProcessorId

Properties of objects - Processor ID.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_Purchased

Properties of objects - Purchase date.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_RefreshMax

Properties of objects - Maximum refresh.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_SerialNumber

Properties of objects - Serial number.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_Size

Properties of objects - Size.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_Type

Properties of objects - Type.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_TypeMark

Properties of objects - Type designation.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_Vendor

Properties of objects - Vendor.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_Version

Properties of objects - Version.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_VideoRAM

Properties of objects - RAM size.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_WakeUpType

Properties of objects - Wake-up method.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKind_Warranty

Properties of objects - Warranty.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null

dbo.vPropertyKindInherited

Properties of objects - including inherited properties.

Column	Type	Description
intPropertyId	int, not null
lintNodeId	int, not null
lintKindId	int, not null
txtValue	nvarchar(255), null
NodeIdValue	int, null
intState	int, null
intNameOrder	int, null
bolInheritable	bit, not null
txtKind	nvarchar(255), not null
intKindCode	int, null
lintParentNodeId	int, null

dbo.vPropertyLoc

Translations of tProperty settings in all languages used.

Column	Type	Description
PropertyId	int, not null	ID of settings from the tProperty table
sPropertyValue	nvarchar(2048), null	The original text value of the setting from tProperty
LocaleId	int, not null	LocaleID of the translation in LocalizedStringValue
LocalizedStringValue	nvarchar(max), null	sPropertyValue translation
sProperty	nvarchar(255), not null	Name of configuration in tProperty

dbo.vRequestParticipant

Overview of ticket participants on requirements.

Column	Type	Description
TicketId	int, not null	Ticket ID (tHdTicket.iHdTicketId)
ParticipantCount	int, null	Number ticket participants
FirstParticipantPersonId	int, null	Ticket participant ID with the lowest ID (tPerson.iPersonId)

dbo.vSamAlertLast

SAM notification - last unresolved notifications sent

Column	Type	Description
id	int, not null
ProductId	int, not null
ComputerId	int, not null
SentDate	datetime, not null
SamAlertRuleId	int, not null
SequenceNum	int, not null
Recipients	nvarchar(max), null
ResolvedDate	datetime, null

dbo.vSectionSolverLicence

Drawing of solver licenses by services

Column	Type	Description
PersonCount	int, null
LicenceType	nvarchar(max), null
SectionId	int, not null

dbo.vSectionUserLicence

Drawing of user licenses by services

Column	Type	Description
PersonCount	int, null
LicenceType	nvarchar(max), null
SectionId	int, not null

dbo.vSectionWithTreeOrder

For each service, it returns a string which guarantees queueing being the same as that in the tree.

Column	Type	Description
iHdSectionId	int, null
sHdSection	nvarchar(1024), null
nHdSectionOrder	float, null
TreeSorting	nvarchar(max), null

dbo.vSlaAccess

Effective authorization requesters have for SLA and services.

Column	Type	Description
liSlaAccessSlaId	int, not null
liSlaAccessHdSectionId	int, not null
liSlaAccessPersonId	int, null

dbo.vSlaAlertDeadline

Individual SLA notifications for the expiration of the ticket deadline.

Column	Type	Description
iSlaAlertRuleId	int, not null
liHdTicketId	int, not null
liSectionId	int, not null
liSlaId	int, not null
fSummarySendHour	float, null
dHdTicketDeadline	datetime, null

dbo.vSlaAlertDeadlineSummary

Summary SLA notifications for the expiration of the ticket deadline.

Column	Type	Description
iSlaAlertRuleId	int, not null
iHdTicketId	int, not null
sTag	nvarchar(255), null
sHdTicket	nvarchar(1024), null
dHdTicketDeadline	datetime, null
sHdTicketUserEmail	nvarchar(255), null
sHdSectionEmail	nvarchar(255), null
sSolver	nvarchar(255), null
liToPersonId	int, null
sPortalURL	nvarchar(max), null
sPerson	nvarchar(255), null
sPersonEmail	nvarchar(255), null
iPersonLocaleId	int, null

dbo.vSlaAlertFirstReaction

Individual SLA notifications for the ticket first responses.

Column	Type	Description
iSlaAlertRuleId	int, not null
liHdTicketId	int, not null
liSectionId	int, not null
liSlaId	int, not null
fSummarySendHour	float, null
NextActionDeadline	datetime, null

dbo.vSlaAlertFirstReactionSummary

Summary SLA notifications for the ticket first responses.

Column	Type	Description
iSlaAlertRuleId	int, not null
iHdTicketId	int, not null
sTag	nvarchar(255), null
sHdTicket	nvarchar(1024), null
NextActionDeadline	datetime, null
sHdTicketUserEmail	nvarchar(255), null
sHdSectionEmail	nvarchar(255), null
sSolver	nvarchar(255), null
liToPersonId	int, null
sPortalURL	nvarchar(max), null
sPerson	nvarchar(255), null
sPersonEmail	nvarchar(255), null
iPersonLocaleId	int, null

dbo.vSlaAlertInactiveApprovers

Individual SLA notifications for approver inactivity.

Column	Type	Description
liSlaAlertRuleId	int, not null
liHdTicketId	int, not null
liSectionId	int, not null
liSlaId	int, not null
fSummarySendHour	float, null

dbo.vSlaAlertInactiveApproversSummary

Summary SLA alerts for approver inactivity.

Column	Type	Description
liSlaAlertRuleId	int, not null
fSummarySendHour	float, null
iHdTicketId	int, not null
sTag	nvarchar(255), null
sHdTicket	nvarchar(1024), null
sHdTicketUserEmail	nvarchar(255), null
sHdSectionEmail	nvarchar(255), null
sSolver	nvarchar(255), null
liToPersonId	int, null
sPortalURL	nvarchar(max), null
sPerson	nvarchar(255), null
sPersonEmail	nvarchar(255), null
iPersonLocaleId	int, null

dbo.vSlaAlertInactiveOperators

Individual SLA notifications for inactivity of the main solvers.

Column	Type	Description
liSlaAlertRuleId	int, not null
liHdTicketId	int, not null
liSectionId	int, not null
liSlaId	int, not null
fSummarySendHour	float, null

dbo.vSlaAlertInactiveOperatorsSummary

Summary SLA notifications for the inactivity of main solvers.

Column	Type	Description
liSlaAlertRuleId	int, not null
fSummarySendHour	float, null
iHdTicketId	int, not null
sTag	nvarchar(255), null
sHdTicket	nvarchar(1024), null
sHdTicketUserEmail	nvarchar(255), null
sHdSectionEmail	nvarchar(255), null
sSolver	nvarchar(255), null
liToPersonId	int, null
sPortalURL	nvarchar(max), null
sPerson	nvarchar(255), null
sPersonEmail	nvarchar(255), null
iPersonLocaleId	int, null

dbo.vSlaAlertInactiveRequesters

Individual SLA notifications for requester inactivity.

Column	Type	Description
liSlaAlertRuleId	int, not null
liHdTicketId	int, not null
liSectionId	int, not null
liSlaId	int, not null
fSummarySendHour	float, null

dbo.vSlaAlertInactiveRequestersSummary

Summary SLA alerts for requester inactivity.

Column	Type	Description
liSlaAlertRuleId	int, not null
fSummarySendHour	float, null
iHdTicketId	int, not null
sTag	nvarchar(255), null
sHdTicket	nvarchar(1024), null
sHdTicketUserEmail	nvarchar(255), null
sHdSectionEmail	nvarchar(255), null
sSolver	nvarchar(255), null
liToPersonId	int, null
sPortalURL	nvarchar(max), null
sPerson	nvarchar(255), null
sPersonEmail	nvarchar(255), null
iPersonLocaleId	int, null

dbo.vSlaAlertInactiveSolverGroups

Individual SLA notifications for solver group inactivity.

Column	Type	Description
liSlaAlertRuleId	int, not null
liHdTicketId	int, not null
liSectionId	int, not null
liSlaId	int, not null
fSummarySendHour	float, null

dbo.vSlaAlertInactiveSolverGroupsSummary

Summary SLA notifications for solver group inactivity.

Column	Type	Description
liSlaAlertRuleId	int, not null
fSummarySendHour	float, null
iHdTicketId	int, not null
sTag	nvarchar(255), null
sHdTicket	nvarchar(1024), null
sHdTicketUserEmail	nvarchar(255), null
sHdSectionEmail	nvarchar(255), null
sSolver	nvarchar(255), null
liToPersonId	int, null
sPortalURL	nvarchar(max), null
sPerson	nvarchar(255), null
sPersonEmail	nvarchar(255), null
iPersonLocaleId	int, null

dbo.vSlaAlertInactiveSolvers

Individual SLA notifications for solver inactivity.

Column	Type	Description
liSlaAlertRuleId	int, not null
liHdTicketId	int, not null
liSectionId	int, not null
liSlaId	int, not null
fSummarySendHour	float, null

dbo.vSlaAlertInactiveSolversSummary

Summary SLA alerts for solver inactivity.

Column	Type	Description
liSlaAlertRuleId	int, not null
fSummarySendHour	float, null
iHdTicketId	int, not null
sTag	nvarchar(255), null
sHdTicket	nvarchar(1024), null
sHdTicketUserEmail	nvarchar(255), null
sHdSectionEmail	nvarchar(255), null
sSolver	nvarchar(255), null
liToPersonId	int, null
sPortalURL	nvarchar(max), null
sPerson	nvarchar(255), null
sPersonEmail	nvarchar(255), null
iPersonLocaleId	int, null

dbo.vSlaAlertInternalTarget

Individual SLA alerts for the expiration of tickets internal target date.

Column	Type	Description
iSlaAlertRuleId	int, not null
liHdTicketId	int, not null
liSectionId	int, not null
liSlaId	int, not null
fSummarySendHour	float, null
InternalTarget	nvarchar(255), null
InternalTargetDeadline	datetime, null

dbo.vSlaAlertInternalTargetSummary

Summary SLA alerts for the expiration of tickets internal target date.

Column	Type	Description
iSlaAlertRuleId	int, not null
iHdTicketId	int, not null
sTag	nvarchar(255), null
sHdTicket	nvarchar(1024), null
InternalTarget	nvarchar(255), null
InternalTargetDeadline	datetime, null
sHdTicketUserEmail	nvarchar(255), null
sHdSectionEmail	nvarchar(255), null
sSolver	nvarchar(255), null
liToPersonId	int, null
sPortalURL	nvarchar(max), null
sPerson	nvarchar(255), null
sPersonEmail	nvarchar(255), null
iPersonLocaleId	int, null

dbo.vSlaLoc

List of SLAs in all used languages.

Column	Type	Description
iSlaId	int, not null
sSla	nvarchar(255), null
mSlaDesc	nvarchar(max), null
nSlaDeadlineHours	float, null
dSlaRemoved	datetime, null
nSlaReactionHours	float, null
sSlaContract	nvarchar(255), null
mSlaNotes	nvarchar(max), null
nSlaQuality	float, null
liOpeningHoursId	int, null
Pause	bit, not null
SlaLocaleId	int, not null
LocalizedSla	nvarchar(255), null
LocalizedSlaDesc	nvarchar(max), null

dbo.vStringLoc

List of strings from ALVAO applications in all used languages.

Column	Type	Description
iStringId	int, not null	String ID.
mString	nvarchar(max), null	String.
StringLocaleId	int, not null	Language localization ID.
LocalizedString	nvarchar(max), null	Localized string.

dbo.vSwInst

Installed software - valid products and outside system objects.

Column	Type	Description
intInstHistId	int, not null
lintComputerNodeId	int, not null
lintProductId	int, not null
liInstalledPersonId	int, null
liUninstalledPersonId	int, null
lintInstallDetectId	int, null
lintUnistallDetectId	int, null
dteInstallDetected	datetime, null
dteUninstallDetected	datetime, null
dteInstalled	datetime, null
dteUninstalled	datetime, null
txtMemo	nvarchar(max), null
txtDetProductName	nvarchar(255), null
txtDetProductVersion	nvarchar(255), null
intDetLanguage	int, null
txtDetProductId	nvarchar(255), null
txtDetInstallDate	nvarchar(255), null
txtDetRecognizedBy	nvarchar(255), null
txtDetCDKey	nvarchar(255), null

dbo.vSwInst_ProductComputer

Software installed on the computers.

Column	Type	Description
intInstHistId	int, not null
lintProductId	int, not null
lintComputerNodeId	int, not null
txtDetProductVersion	nvarchar(255), null
txtDetCDKey	nvarchar(255), null
ProductStateId	int, not null

dbo.vSwInst_ProductComputerDetect

SW detected in the computers.

Column	Type	Description
intDetectId	int, not null
intInstHistId	int, not null
lintProductId	int, not null
lintComputerNodeId	int, not null
txtDetProductVersion	nvarchar(255), null
txtDetCDKey	nvarchar(255), null

dbo.vSwInst_TreeCnt

Number of product installations in the subtree.

Column	Type	Description
lintProductId	int, not null
lintParentNodeId	int, not null
intCount	int, null

dbo.vSwInstLicProfile_ProductComputer

Installed software vs licenses and software profiles.
Note: This view is outdated and should not be used. It will be removed in a future version of ALVAO.

Column	Type	Description
liProductId	int, null
lintComputerNodeId	int, null
intInstHistId	int, null
LicTypeId	int, null
lintInstProductId	int, null
intLicHistId	int, null
intLicHistItemId	int, null
lintLicProductId	int, null
lintProductDowngradeFromId	int, null
lintProductPackFromId	int, null
liSwProfProductId	int, null
liSwPresenceId	int, null
intFrom	int, not null
bError	int, not null
iLicStatusId	int, null
iSwProfStatusId	int, null
CoversMoreProds	int, not null
ProductStateId	int, null

dbo.vSwLic_ProductComputer

Products covered by licenses on the computers.

Column	Type	Description
intLicHistId	int, not null
LicTypeId	int, null
lintProductId	int, not null
NodeId	int, null
lintProductDowngradeFromId	int, null
lintProductPackFromId	int, null
intLicHistItemId	int, not null
bolOEM	int, not null
ActivationKey	nvarchar(255), null
txtInventoryNum	nvarchar(255), null
txtDepartment	nvarchar(255), null
txtCertificateNo	nvarchar(255), null
txtMemo	nvarchar(255), null
CreatedPersonId	int, null
CreatedDate	datetime, null
NoProductInstallation	bit, not null

dbo.vSwLic_UserComputer

Users' computers.

Column	Type	Description
LicHistId	int, not null
ProductId	int, not null
LicProductId	int, not null
UserId	int, null
ComputerId	int, not null

dbo.vSwProfileProduct_Node

Statuses of the software profile on the products installed on the computers.

Column	Type	Description
liNodeId	int, null
liProductId	int, null
liSwPresenceId	int, null

dbo.vTicketRelation

Links Between Tickets.

Column	Type	Description
id	int, not null
BeginHdTicketId	int, not null
EndHdTicketId	int, not null
TicketRelationTypeId	int, not null

dbo.vTicketRelationTypeLoc

List of ticket link types in all used languages.

Column	Type	Description
BeginName	nvarchar(30), not null	Start of link (name).
CustomField1	int, null	Custom field
Cyclic	bit, not null	If creating circular tasks is permitted. 1 = Yes, 0 = No.
Directional	bit, not null	If the link is directional or non-directional. 1 = directional, 0 = non-directional.
EndName	nvarchar(30), not null	End of link (name).
id	int, not null	Record ID
MenuOrder	int, not null	The order of link types in menus
OneToMany	bit, not null	If the link type is OneToMany. 1 = OneToMany, 0 = ManyToMany.
TicketRelationTypeBehaviorId	int, not null	System link type. When defining a custom link type, always use the value 1.
RelationTypeLocaleId	int, not null	Language localization ID
LocalizedBeginName	nvarchar(max), not null	Localized name of the beginning of the link
LocalizedEndName	nvarchar(max), not null	Localized name of the end of the link

dbo.vTicketStateEntered

Arrivals to individual ticket statuses.

Column	Type	Description
TicketId	int, not null	The ticket identification number.
TicketStateId	int, not null	Identification number of the ticket status.
TicketState	nvarchar(64), not null	Status name.
StateEntered	datetime, null	Time of transition to status

dbo.vTicketStateLoc

List of statuses in all used languages.

Column	Type	Description
id	int, not null
TicketTypeId	int, null
TicketState	nvarchar(64), not null
Description	nvarchar(max), null
SolverInstructions	nvarchar(max), null
Order	int, not null
TicketStateBehaviorId	int, not null
CustomField1	int, null
TransitToAllStates	bit, not null
ApprovalAutoStart	bit, not null
IsApprovalState	bit, not null
OnRejectedStateId	int, null
OnApprovalStateId	int, null
OnCanceledStateId	int, null
OnExpiredStateId	int, null
ApprovalSchemaId	int, null
ApprovalPersonId	int, null
ApprovalExpirationHours	float, null
CloseAfterSolution	bit, not null
TicketStateLocaleId	int, not null
LocalizedState	nvarchar(64), null
LocalizedDescription	nvarchar(max), null
LocalizedInstructions	nvarchar(max), null
LocalizedMessageForApproverTemplate	nvarchar(max), null	Localized message template for approvers. If the status does not have a defined custom message template for approvers, the default template is used in the record.
Removed	datetime, null	Date of status deletion. If the value is NULL here, the status was not deleted.
LocalizedNotificationForRequesterTemplate	nvarchar(max), null	Custom template of notifications to requester about change of the ticket status. If the record has a value of NULL, then the default template is used (saved in tString).
SendNotificationForRequester	bit, not null	Send a notification to the requester when transitioning to status.
DisplayCommandMoveToService	bit, not null
DisplayCommandAssignToSolver	bit, not null
PauseSla	bit, not null
SolverGroupRoleId	int, null

dbo.vTicketTemplateColumnValueLoc

Translations of custom fields values specified in ticket templates.

Column	Type	Description
ColumnId	int, not null
DefaultValue	nvarchar(max), not null
id	int, not null
TicketTemplateId	int, not null
TicketTemplateColumnValueLocaleId	int, not null
DataType	nvarchar(128), null
LocalizedDefaultValue	nvarchar(max), null

dbo.vTicketTypeLoc

List of processes used in all used languages.

Column	Type	Description
BackResolveDeadlineHours	float, null
CustomField1	int, null
Description	nvarchar(max), null
id	int, not null
TicketType	nvarchar(255), not null
TicketTypeBehaviorId	int, not null
TicketTypeLocaleId	int, not null
LocalizedType	nvarchar(255), null

dbo.vTimeZone

Overview of time zones and shifts compared to UTC.

Column	Type	Description
id	int, not null	Record ID.
uid	nvarchar(128), not null	Unique identifier (matches the key in the registry).
DisplayName	nvarchar(128), not null	Localized name.
FromDate	datetime, null	From date.
ToDate	datetime, null	Until.
Bias	int, not null	Shift compared to UTC in minutes

dbo.vTransferConfirmAlertLast

Last sent alerts of unsigned handover protocols.

Column	Type	Description
id	int, not null
DocumentId	int, not null
RuleId	int, not null
SentDate	datetime, not null

dbo.vUserLicence

Drawing of licenses by users

Column	Type	Description
PersonId	int, not null
LicenceTypeId	int, null
LicenceType	nvarchar(max), null

dbo.vUserNodeRight

Rights in the object tree - users (including the rights allowed / prohibited by membership in roles).

Column	Type	Description
liPersonId	int, null
lintNodeId	int, null
bolRead	bit, null
bolWrite	bit, null
bolMove	bit, null
bolDelete	bit, null
CreateObj	bit, null
bolRecursive	bit, not null
lintClassId	int, null

dbo.vWbemObject

Detail of the HW detection - all.

Column	Type	Description
lintWbemObjectId1	int, not null
lintWbemObjectId2	int, not null
intWbemObjectId	int, not null
lintDetectId	int, not null
bolVirtualObject	bit, not null
__CLASS	nvarchar(255), null
AdapterRAM	float, null
AdapterType	nvarchar(255), null
AttachedTo	nvarchar(255), null
Availability	int, null
BankLabel	nvarchar(255), null
BaseBoard	nvarchar(255), null
Capacity	bigint, null
Caption	nvarchar(255), null
ChassisTypes	int, null
txtChassisTypesDesc	nvarchar(255), null
Compressed	bit, null
CSDVersion	nvarchar(255), null
CurrentClockSpeed	int, null
CurrentRefreshRate	int, null
DataWidth	int, null
Description	nvarchar(255), null
DeviceID	nvarchar(255), null
DeviceLocator	nvarchar(255), null
DeviceType	nvarchar(255), null
DHCPEnabled	bit, null
DNSServerSearchOrder	nvarchar(255), null
Prop_Domain	nvarchar(255), null
Drive	nvarchar(255), null
DriveType	int, null
EDIDVersion	nvarchar(255), null
FileSystem	nvarchar(255), null
FormFactor	int, null
txtFormFactorDesc	nvarchar(255), null
FreeSpace	float, null
InstallDate	datetime, null
InfraredSupported	bit, null
InterfaceType	nvarchar(255), null
IPAddress	nvarchar(255), null
IPEnabled	bit, null
IPSubnet	nvarchar(255), null
IRQNumber	int, null
MACAddress	nvarchar(255), null
ManufactureDate	datetime, null
Manufacturer	nvarchar(255), null
MaxCapacity	int, null
MaxClockSpeed	int, null
MaxRefreshRate	int, null
MediaType	nvarchar(255), null
MemoryDevices	int, null
MemoryType	int, null
txtMemoryTypeDesc	nvarchar(255), null
MinRefreshRate	int, null
Model	nvarchar(255), null
MonitorManufacturer	nvarchar(255), null
Monochrome	bit, null
PartOfDomain	bit, null
Prop_Name	nvarchar(255), null
NetConnectionID	nvarchar(255), null
Organization	nvarchar(255), null
OSLanguage	int, null
PNPDeviceID	nvarchar(255), null
PortName	nvarchar(255), null
ProcessorId	nvarchar(255), null
Prop_Product	nvarchar(255), null
RegisteredUser	nvarchar(255), null
ScreenHeight	int, null
ScreenWidth	int, null
SerialNumber	nvarchar(255), null
Prop_Size	float, null
Service	nvarchar(255), null
ServiceName	nvarchar(255), null
SMBIOSBIOSVersion	nvarchar(255), null
SocketDesignation	nvarchar(255), null
Speed	nvarchar(255), null
StatusInfo	int, null
txtStatusInfoDesc	nvarchar(255), null
SystemDirectory	nvarchar(255), null
SystemType	nvarchar(255), null
TotalPhysicalMemory	bigint, null
TypeDetail	int, null
txtTypeDetailDesc	nvarchar(255), null
UPSPort	nvarchar(255), null
UserName	nvarchar(255), null
Version	nvarchar(255), null
VideoModeDescription	nvarchar(255), null
VolumeSerialNumber	nvarchar(255), null
WakeUpType	int, null
txtWakeUpTypeDesc	nvarchar(255), null

dbo.vWbemObject_BIOS

Detail of the HW detection - BIOS.

Column	Type	Description
intWbemObjectId	int, not null
lintDetectId	int, not null
bolVirtualObject	bit, not null
__CLASS	nvarchar(255), null
AdapterRAM	float, null
AdapterType	nvarchar(255), null
AttachedTo	nvarchar(255), null
Availability	int, null
BankLabel	nvarchar(255), null
BaseBoard	nvarchar(255), null
Capacity	bigint, null
Caption	nvarchar(255), null
ChassisTypes	int, null
txtChassisTypesDesc	nvarchar(255), null
Compressed	bit, null
CSDVersion	nvarchar(255), null
CurrentClockSpeed	int, null
CurrentRefreshRate	int, null
DataWidth	int, null
Description	nvarchar(255), null
DeviceID	nvarchar(255), null
DeviceLocator	nvarchar(255), null
DeviceType	nvarchar(255), null
DHCPEnabled	bit, null
DNSServerSearchOrder	nvarchar(255), null
Prop_Domain	nvarchar(255), null
Drive	nvarchar(255), null
DriveType	int, null
EDIDVersion	nvarchar(255), null
FileSystem	nvarchar(255), null
FormFactor	int, null
txtFormFactorDesc	nvarchar(255), null
FreeSpace	float, null
InstallDate	datetime, null
InfraredSupported	bit, null
InterfaceType	nvarchar(255), null
IPAddress	nvarchar(255), null
IPEnabled	bit, null
IPSubnet	nvarchar(255), null
IRQNumber	int, null
MACAddress	nvarchar(255), null
ManufactureDate	datetime, null
Manufacturer	nvarchar(255), null
MaxCapacity	int, null
MaxClockSpeed	int, null
MaxRefreshRate	int, null
MediaType	nvarchar(255), null
MemoryDevices	int, null
MemoryType	int, null
txtMemoryTypeDesc	nvarchar(255), null
MinRefreshRate	int, null
Model	nvarchar(255), null
MonitorManufacturer	nvarchar(255), null
Monochrome	bit, null
PartOfDomain	bit, null
Prop_Name	nvarchar(255), null
NetConnectionID	nvarchar(255), null
Organization	nvarchar(255), null
OSLanguage	int, null
PNPDeviceID	nvarchar(255), null
PortName	nvarchar(255), null
ProcessorId	nvarchar(255), null
Prop_Product	nvarchar(255), null
RegisteredUser	nvarchar(255), null
ScreenHeight	int, null
ScreenWidth	int, null
SerialNumber	nvarchar(255), null
Prop_Size	float, null
Service	nvarchar(255), null
ServiceName	nvarchar(255), null
SMBIOSBIOSVersion	nvarchar(255), null
SocketDesignation	nvarchar(255), null
Speed	nvarchar(255), null
StatusInfo	int, null
txtStatusInfoDesc	nvarchar(255), null
SystemDirectory	nvarchar(255), null
SystemType	nvarchar(255), null
TotalPhysicalMemory	bigint, null
TypeDetail	int, null
txtTypeDetailDesc	nvarchar(255), null
UPSPort	nvarchar(255), null
UserName	nvarchar(255), null
Version	nvarchar(255), null
VideoModeDescription	nvarchar(255), null
VolumeSerialNumber	nvarchar(255), null
WakeUpType	int, null
txtWakeUpTypeDesc	nvarchar(255), null

dbo.vWbemObject_SystemEnclosure

Detail of the HW detection - Computer rack.

Column	Type	Description
intWbemObjectId	int, not null
lintDetectId	int, not null
bolVirtualObject	bit, not null
__CLASS	nvarchar(255), null
AdapterRAM	float, null
AdapterType	nvarchar(255), null
AttachedTo	nvarchar(255), null
Availability	int, null
BankLabel	nvarchar(255), null
BaseBoard	nvarchar(255), null
Capacity	bigint, null
Caption	nvarchar(255), null
ChassisTypes	int, null
txtChassisTypesDesc	nvarchar(255), null
Compressed	bit, null
CSDVersion	nvarchar(255), null
CurrentClockSpeed	int, null
CurrentRefreshRate	int, null
DataWidth	int, null
Description	nvarchar(255), null
DeviceID	nvarchar(255), null
DeviceLocator	nvarchar(255), null
DeviceType	nvarchar(255), null
DHCPEnabled	bit, null
DNSServerSearchOrder	nvarchar(255), null
Prop_Domain	nvarchar(255), null
Drive	nvarchar(255), null
DriveType	int, null
EDIDVersion	nvarchar(255), null
FileSystem	nvarchar(255), null
FormFactor	int, null
txtFormFactorDesc	nvarchar(255), null
FreeSpace	float, null
InstallDate	datetime, null
InfraredSupported	bit, null
InterfaceType	nvarchar(255), null
IPAddress	nvarchar(255), null
IPEnabled	bit, null
IPSubnet	nvarchar(255), null
IRQNumber	int, null
MACAddress	nvarchar(255), null
ManufactureDate	datetime, null
Manufacturer	nvarchar(255), null
MaxCapacity	int, null
MaxClockSpeed	int, null
MaxRefreshRate	int, null
MediaType	nvarchar(255), null
MemoryDevices	int, null
MemoryType	int, null
txtMemoryTypeDesc	nvarchar(255), null
MinRefreshRate	int, null
Model	nvarchar(255), null
MonitorManufacturer	nvarchar(255), null
Monochrome	bit, null
PartOfDomain	bit, null
Prop_Name	nvarchar(255), null
NetConnectionID	nvarchar(255), null
Organization	nvarchar(255), null
OSLanguage	int, null
PNPDeviceID	nvarchar(255), null
PortName	nvarchar(255), null
ProcessorId	nvarchar(255), null
Prop_Product	nvarchar(255), null
RegisteredUser	nvarchar(255), null
ScreenHeight	int, null
ScreenWidth	int, null
SerialNumber	nvarchar(255), null
Prop_Size	float, null
Service	nvarchar(255), null
ServiceName	nvarchar(255), null
SMBIOSBIOSVersion	nvarchar(255), null
SocketDesignation	nvarchar(255), null
Speed	nvarchar(255), null
StatusInfo	int, null
txtStatusInfoDesc	nvarchar(255), null
SystemDirectory	nvarchar(255), null
SystemType	nvarchar(255), null
TotalPhysicalMemory	bigint, null
TypeDetail	int, null
txtTypeDetailDesc	nvarchar(255), null
UPSPort	nvarchar(255), null
UserName	nvarchar(255), null
Version	nvarchar(255), null
VideoModeDescription	nvarchar(255), null
VolumeSerialNumber	nvarchar(255), null
WakeUpType	int, null
txtWakeUpTypeDesc	nvarchar(255), null

dbo.vWbemObjectPhysicalMedia

Detail of the HW detection - Hard disks.

Column	Type	Description
lintWbemObjectId1	int, not null
lintWbemObjectId2	int, not null
intWbemObjectId	int, not null
lintDetectId	int, not null
bolVirtualObject	bit, not null
__CLASS	nvarchar(255), null
AdapterRAM	float, null
AdapterType	nvarchar(255), null
AttachedTo	nvarchar(255), null
Availability	int, null
BankLabel	nvarchar(255), null
BaseBoard	nvarchar(255), null
Capacity	bigint, null
Caption	nvarchar(255), null
ChassisTypes	int, null
txtChassisTypesDesc	nvarchar(255), null
Compressed	bit, null
CSDVersion	nvarchar(255), null
CurrentClockSpeed	int, null
CurrentRefreshRate	int, null
DataWidth	int, null
Description	nvarchar(255), null
DeviceID	nvarchar(255), null
DeviceLocator	nvarchar(255), null
DeviceType	nvarchar(255), null
DHCPEnabled	bit, null
DNSServerSearchOrder	nvarchar(255), null
Prop_Domain	nvarchar(255), null
Drive	nvarchar(255), null
DriveType	int, null
EDIDVersion	nvarchar(255), null
FileSystem	nvarchar(255), null
FormFactor	int, null
txtFormFactorDesc	nvarchar(255), null
FreeSpace	float, null
InstallDate	datetime, null
InfraredSupported	bit, null
InterfaceType	nvarchar(255), null
IPAddress	nvarchar(255), null
IPEnabled	bit, null
IPSubnet	nvarchar(255), null
IRQNumber	int, null
MACAddress	nvarchar(255), null
ManufactureDate	datetime, null
Manufacturer	nvarchar(255), null
MaxCapacity	int, null
MaxClockSpeed	int, null
MaxRefreshRate	int, null
MediaType	nvarchar(255), null
MemoryDevices	int, null
MemoryType	int, null
txtMemoryTypeDesc	nvarchar(255), null
MinRefreshRate	int, null
Model	nvarchar(255), null
MonitorManufacturer	nvarchar(255), null
Monochrome	bit, null
PartOfDomain	bit, null
Prop_Name	nvarchar(255), null
NetConnectionID	nvarchar(255), null
Organization	nvarchar(255), null
OSLanguage	int, null
PNPDeviceID	nvarchar(255), null
PortName	nvarchar(255), null
ProcessorId	nvarchar(255), null
Prop_Product	nvarchar(255), null
RegisteredUser	nvarchar(255), null
ScreenHeight	int, null
ScreenWidth	int, null
SerialNumber	nvarchar(255), null
Prop_Size	float, null
Service	nvarchar(255), null
ServiceName	nvarchar(255), null
SMBIOSBIOSVersion	nvarchar(255), null
SocketDesignation	nvarchar(255), null
Speed	nvarchar(255), null
StatusInfo	int, null
txtStatusInfoDesc	nvarchar(255), null
SystemDirectory	nvarchar(255), null
SystemType	nvarchar(255), null
TotalPhysicalMemory	bigint, null
TypeDetail	int, null
txtTypeDetailDesc	nvarchar(255), null
UPSPort	nvarchar(255), null
UserName	nvarchar(255), null
Version	nvarchar(255), null
VideoModeDescription	nvarchar(255), null
VolumeSerialNumber	nvarchar(255), null
WakeUpType	int, null
txtWakeUpTypeDesc	nvarchar(255), null

dbo.wDocument

Documents.

Column	Type	Description
id	int, not null
Name	nvarchar(255), null
IdNumber	nvarchar(255), null
lintDocumentKindId	int, not null
txtIdNumber2	nvarchar(255), null
txtMemo	nvarchar(max), null
IssuedDate	datetime, null
CreatedDate	datetime, not null
lintResellerCompanyId	int, null
lintSrcNodeId	int, null
lintDestNodeId	int, null
txtResellerCompany	nvarchar(255), null
liCreatedPersonId	int, null
sCreatedPersonName	nvarchar(255), null
dteRemoved	datetime, null
liRemovedPersonId	int, null
sRemovedPersonName	nvarchar(255), null
TransferConfirmTypeId	int, not null
SignDate	datetime, null
SignPersonId	int, null
SignedBy	nvarchar(128), null
SignComputer	nvarchar(255), null
intDocumentKindId	int, not null
txtDocumentKind	nvarchar(255), null
txtSrcNodeName	nvarchar(255), null
txtDestNodeName	nvarchar(255), null
txtLink	int, null
DocumentFolderId	int, not null
SummaryProtocol	bit, not null
GiverFlags	int, null
ReceiverFlags	int, null

dbo.wIdSeq

Numeric sequence.

Column	Type	Description
intIdSeqId	int, not null
IdSeqTypeId	int, null
IdSeqType	nvarchar(32), not null
txtPrefix	nvarchar(255), null
NextNumber	nvarchar(60), null
txtSuffix	nvarchar(255), null
sName	nvarchar(255), null
sKindName	nvarchar(255), null
liKindId	int, null
bUse	bit, not null

dbo.spAssetTreeNodeChilds

Returns the object off-springs in the tree.

Parameters

Name	Type	Description
@nodeId	int

dbo.spAssetTreeNodeChilds_Rights

Returns the object off-springs in the tree, adheres to the permission in the object tree.

Parameters

Name	Type	Description
@nodeId	int
@personId	int

dbo.spAssignLicenceItemToChildren

Assigns the license item to historical upgrades as well.

Parameters

Name	Type	Description
@LicHistItemId	int

dbo.spCalcNodeName

Converts the tree object name according to the properties forming the object name.

Parameters

Name	Type	Description
@nodeId	int

dbo.spCalcNodeNameAll

Converts the names of all tree objects, the names of which are formed from properties.

dbo.spCalcNodeNameClass

Converts the names of all tree objects, the names of which are formed from properties, according to the group ID.

Parameters

Name	Type	Description
@TemplateNodeId	int

dbo.spCalcNodeNameList

Parameters

Name	Type	Description
@NodeIds	nvarchar(max)

dbo.spCalcNodeNameSubtree

Converts the names of sub-tree objects, the names of which are formed from properties.

Parameters

Name	Type	Description
@parentId	int

dbo.spCalcUnreadTicket

Sets the flag of the ticket to read/unread by the person.

Parameters

Name	Type	Description
@PersonId	int
@HdTicketId	int
@ActId	int
@ApprovalItemId	int

dbo.spCloseHdTicket

Required values will be stored in tHdTicket after closing the ticket.

Parameters

Name	Type	Description
@iHdTicketId	int
@iSolverPersonId	int
@bIgnoreRights	bit

dbo.spConvertPropertiesToDate

Converts text properties of the specific kind to date type.

Parameters

Name	Type	Description
@intKindId	int
@newKindName	nvarchar(255)

dbo.spConvertPropertiesToFloat

Converts text properties of the specific kind to float type.

Parameters

Name	Type	Description
@intKindId	int
@newKindName	nvarchar(255)

dbo.spCopySection

Copies the @srcSectionId service and sets it as the child of the @dstParentSectionId service. The service can be copied including (@copyChildren) Subtree. The newly created service ID is available from the @newSectionId output parameter.

Parameters

Name	Type	Description
@srcSectionId	int
@dstParentSectionId	int
@copyChildren	bit
@newSectionId	int

dbo.spCreateDetects

Create detection according to parameters.

Parameters

Name	Type	Description
@nodes	nvarchar(max)	List of computer Ids separated with commas.
@kindId	int	Detection type ID (1=HW, 2=SW).
@isManual	bit	Detect immediately. Note: If the value is 1, the existing pending tickets are overwritten in order to accelerate them.
@methodId	int	Detection method ID. If it is NULL, the detection for this type is disabled.
@sharePath	nvarchar(255)	Path to the shared folder
@tcpIpPort	int	Agent TCP/IP port.
@isSwFull	bit	Full SW detection.
@swInclude	nvarchar(255)	SW detection, include files.
@swExclude	nvarchar(255)	SW detection, skip files.
@update	bit	Update the registry according to detection.
@period	int	Detection period (days).
@personId	int	Person ID. If it is NULL, use the system account.

dbo.spCreateDetectsBySetting

Plans detections according to saved setting to a specific computer (or to all computers in the active registry).

Parameters

Name	Type	Description
@nodes	nvarchar(max)	List of computer Ids separated with commas. If the parameter is NULL, detections are planned according to the saved setting to all computers in the active registry.
@isManual	bit	Detect immediately. Note: If the value is 1, the existing pending tickets are overwritten in order to accelerate them.
@personId	int	Person ID. If it is NULL, use the system account.

dbo.spCreateNodeFromTemplate

Creates an object based of the object template definition.

Parameters

Name	Type	Description
@templateClass	int
@name	nvarchar(255)
@target	int
@person	int
@skipGenerateFromSequence	bit
@computerSetId	int

dbo.spCustomColumn_Add

Add new custom field.

Parameters

Name	Type	Description
@sTable	nvarchar(255)
@sColumn	nvarchar(255)
@sTitle	nvarchar(255)
@mDescription	nvarchar(1024)
@nOrder	float
@bUseColumnValue	bit
@sType	nvarchar(255)
@nLength	int
@Multiline	bit
@Localize	bit
@RoleId	int

dbo.spCustomColumn_Drop

Removing custom fields.

Parameters

Name	Type	Description
@sTable	nvarchar(255)
@sColumn	nvarchar(255)

dbo.spEvalFileRule

Evaluation of one rule for files recognition.

Parameters

Name	Type	Description
@FileImageId	int

dbo.spEvalRegRule

Evaluation of the one rule for the recognition of registries.

Parameters

Name	Type	Description
@RegImageId	int

dbo.spEvalSwDetection

Evaluates SW detection based on patters from the software products library.

Parameters

Name	Type	Description
@DetectId	int

dbo.spGeneratePropValuesFromSequence

Sets other values for properties by numeric sequences.

Parameters

Name	Type	Description
@NodeId	int
@person	int

dbo.spGetNextNumFromIdSeq

Increments numerical row definition and returns current definition. If uniqueness is breached, it automatically searches the next free number based on the row definition.

Parameters

Name	Type	Description
@IdSeqId	int
@actualNum	nvarchar(255)

dbo.spHdSection_UpdateName

Full service name update (@iHdSectionId) including path in service tree.

Parameters

Name	Type	Description
@iHdSectionId	int

dbo.spHdSectionForRequesterSearch

Searching for the Requester’s services. Returns a table of services matching the entered parameters arranged by the path in the tree. The procedure can be customized. In order to customize the procedure, create a new procedure named spHdSectionForRequesterSearch_Custom and assign a permission to run it to the "db_executor" group. For the proper functionality of ALVAO applications, the procedure must receive the same parameters as the original procedure and return the same columns.

Parameters

Name	Type	Description
@sample	nvarchar(300)
@count	int
@personId	int
@requesterId	int
@isForMoveToService	bit

dbo.spHdTicketPassToSolver_ExceptionalSolverList

Returns a list of exceptional solvers, used to assign tickets listed in table #temp1. The procedure can be customized. In order to customize the procedure, create a new procedure named spHdTicketPassToSolver_ExceptionalSolverList_SolverList_Custom and assign a permission to run it to the "db_executor" group. For the proper functionality of ALVAO applications, the procedure must receive the same parameters as the original procedure and return the same columns. The @iUserPersonId parameter, representing the signed in user, is not used in the standard procedure.

Parameters

Name	Type	Description
@iUserPersonId	int

dbo.spHdTicketPassToSolver_SolverList

Returns a list of solvers, used to assign tickets listed in table #temp1. The procedure can be customized. In order to customize the procedure, create a new procedure named spHdTicketPassToSolver_SolverList_Custom and assign a permission to run it to the "db_executor" group. For the proper functionality of ALVAO applications, the procedure must receive the same parameters as the original procedure and return the same columns. The @iUserPersonId parameter, representing the signed in user, is not used in the standard procedure.

Parameters

Name	Type	Description
@iUserPersonId	int

dbo.spHdTicketPassToSolverInHdSection_ExceptionalSolverList

Returns a list of exceptional solvers, used to assign the ticket when transitioning to the @iHdSectionId service.

Parameters

Name	Type	Description
@iHdSectionId	int

dbo.spHdTicketPassToSolverInHdSection_SolverList

Returns a list of solvers, used to assign the ticket when transitioning to the @iHdSectionId service.

Parameters

Name	Type	Description
@iHdSectionId	int

dbo.spHdTicketRecalcFirstReaction

Recomputes the solution of the first reaction for the ticket.

Parameters

Name	Type	Description
@ticketId	int

dbo.spHdTicketRecalcNextActionDeadline

Recomputes the target date of the current target for the ticket.

Parameters

Name	Type	Description
@ticketId	int

dbo.spHdTicketResolve

Switches the ticket to Resolved.

Parameters

Name	Type	Description
@iHdTicketId	int
@iSolverPersonId	int
@bIgnoreRights	bit
@dResolved	datetime

dbo.spHdTicketSolverOpen

Reopens the ticket by the solver.

Parameters

Name	Type	Description
@iHdTicketId	int
@iSolverPersonId	int

dbo.spInsertToOperatorServiceUsage

A new record is inserted to the OperatorServiceUsage table or the LastUsed value is updated at the existing record.
Only 20 latest records are saved in the table for each user.

Parameters

Name	Type	Description
@PersonId	int	ID of the main solver who used the given service while registering the ticket.
@HdSectionId	int	Used service ID while registering the ticket.

dbo.spInsertToPersonEmailUsage

Inserts a new record into the PersonEmailUsage table.

Parameters

Name	Type	Description
@UsedByPersonId	int	ID of the user who used the e-mail address.
@UsedEmail	varchar	Used e-mail address for sending the message.

dbo.spMoveNode

Moves the object in the object tree.

Parameters

Name	Type	Description
@node	int
@target	int
@person	int

dbo.spMoveNodes

Bulk transfer of objects.

Parameters

Name	Type	Description
@nodeIds	nvarchar(max)	List of object IDs, separated by commas.
@destNodeId	int	ID of target object.
@personId	int	ID of the person who is performing the operation.
@dteHist	datetime	Date of transfer.
@retCode	int	Returned value in the form of a bit array: - 0 = operation was successful. - 1 = user is not authorized to transfer objects (role). Some objects were not transferred because: - 2 = the user is not authorized to carry out the transfer (object security). - 4 = the object has the attribute "immovable". - 8 = the transferred object is also the target object. - 16 = the target object is also a child object of one of the moved objects. - 32 = the transferred object is already a child object of the target object. - 64 = is moved to the Recycle Bin or Discarded assets and some objects have their own propertyIt is responsible for the assets together with a specific user

dbo.spNotifyMacros

Auxiliary procedure which inserts the values of the macros used for configuring notifications into the #T table.

Parameters

Name	Type	Description
@iHdTicketId	int

dbo.spOpeningHoursCache_Update

Updates the tOpeningHoursCache table for specific operating hours.

Parameters

Name	Type	Description
@openingHoursId	int	ID of operating hours (tOpeningHours.iOpeningHoursId).

dbo.spPersonByPhoneNumber

Finds the user based on telephone number.

Parameters

Name	Type	Description
@caller	nvarchar(255)

dbo.spPersonSearch

The procedure returns the list of persons according to the searched chain. The procedure can be customized. In order to customize the procedure, create a new procedure named spPersonSearch_Custom2 and assign a permission to run it to the "db_executor" group. For a proper functionality of ALVAO applications, the procedure must receive the same parameters as the original ones (see below) and return the same columns. The procedure returns the table containing the following columns:
PersonId - contains Id of the User found. We do not recommend customizing.
PersonEmail - contains the primary e-mail of the User found. We do not recommend customizing.
PersonEmail2 - it contains the secondary e-mail of the User found by default. We do not recommend customizing.
DisplayLine1 - it contains the User name and surname by default. The value of this column is used in prompting the persons on the first line of the item on the WebApp. The column can be customized.
DisplayLine2 - contains the department, office, personal number, organization, office phone and cell phone of the person. The value of this column is used in prompting the persons on the second line of item on the WebApp. The column can be customized.
DisplaySingleLine - it contains DisplayLine1 and DisplayLine2 combined columns by default. The column can be customized.

Parameters

Name	Type	Description
@sample	nvarchar(100)	Searched string. If the procedure is not customized, the search proceeds in the person's name, department, office, personal number, organization, office phone number and cell phone number.
@accountId	int	Id of the organization in which the persons are to be searched. If the value is NULL the search will take place among all persons.
@guest	bit	It specifies whether the Host type user will also be shown in the results.
@personId	int	Person Id. If it is filled and the @sample parameter is NULL, the procedure returns a person with the given Id.
@where	nvarchar(4000)	Text string in which it is possible to define the custom part of the where condition for an assembled query. For proper functionality of ALVAO applications it is necessary that the custom procedure contains a tPerson table with a p alias.
@top	int	Specifies the number of selected records. If the @top is not filled in, the procedure returns 100 records.
@onlyCustomizableUsers	bit
@rightLimitationPersonId	int

dbo.spReadAllCommunication

Marks all communication within the ticket regarding the entered person as read.

Parameters

Name	Type	Description
@PersonId	int
@TicketId	int

dbo.spReadAllDiary

Marks all ticket events with regard to the entered person as read.

Parameters

Name	Type	Description
@PersonId	int
@TicketId	int

dbo.spRebuildHdSectionLocalizationCache

Restores the localization cache for services.

dbo.spRebuildLocalizationCache

Restores all the localization cache.

dbo.spRebuildReorganizeIndexes

Rebuild or reorganize all indexes in the database based on their current fragmentation.

dbo.spRecalcCustColInformation

Recalculates information about the type and length of records in the tColumn table.

dbo.spRefreshLicProductCoverage

Updates the ProductCoverage table (the whole one or only a specific license)

Parameters

Name	Type	Description
@LicHistId	int

dbo.spRefreshNodeParent

Recalculates the parent-child object cache in the tblNodeParent table.

Parameters

Name	Type	Description
@parentId	int	The ID of the object in whose sub-tree the cache is to be recalculated. NULL = whole tree.

dbo.spRefreshNodePath

Updates the cache of the path in the tree (tblNode.txtPath).

Parameters

Name	Type	Description
@node	int

dbo.spRefreshRolePersonMembership

Updates the cache of the persons' membership in groups.

dbo.spRefreshSwProfileProductMembership

Updates the cache of the software sub-profiles membership in profiles.

dbo.spRemoveDetectResults

Removes the results of specific detections (ID,ID,...).

Parameters

Name	Type	Description
@detlist	nvarchar(max)

dbo.spRemoveDetects

Removes the specific detection (ID,ID,...).

Parameters

Name	Type	Description
@detlist	nvarchar(max)

dbo.spRemoveNodes

Permanently removes specific objects from tree (ID,ID,...).

Parameters

Name	Type	Description
@nodes	nvarchar(max)

dbo.spRemoveObjects

Permanently deletes specific objects from the tree, including child objects (ID, ID ...).

Parameters

Name	Type	Description
@nodes	nvarchar(max)
@childonly	bit
@maxremove	int

dbo.spReplaceSectionRights

Overwrites the permissions of the @dstSectionId service by permissions according to @srcSectionId service.

Parameters

Name	Type	Description
@srcSectionId	int
@dstSectionId	int

dbo.spReplaceSectionSLA

Overwrites the SLA setting of the @dstSectionId service by SLA setting according to @srcSectionId service.

Parameters

Name	Type	Description
@srcSectionId	int
@dstSectionId	int

dbo.spRequestCommunication

Ticket events in the Communication, Important or Detailed log mode.

Parameters

Name	Type	Description
@iHdTicketId	int	Ticket ID (tHdTicket.iHdTicketId).
@showRemoved	bit	Display deleted records. 0 = no, 1 = yes.
@iPersonId	int	Logged in person ID (tPerson.iPersonId).
@start	int	The order of the event from which the result will be returned (sorted chronologically).
@specificActId	int	Specific event ID (Tact.iActId). If entered, the content of only this one event is returned.
@mode	int	Mode. 1 = Communication, 2 = Important, 3 = Detailed log.
@localeId	int	LCID of the language in which the dynamically generated events will be generated. E.g. for CZ = 1029, EN = 1033.
@ftsConditions	nvarchar(max)
@query	nvarchar(max)
@top	int	Limits number of returned events.
@includeTotal	bit	1 = Total column contains number of all events, 0 = Total column is NULL

dbo.spRequiredPropertyValuesCheck

Converts the warning cache to blank mandatory properties in the tblNode table.

Parameters

Name	Type	Description
@nodeIds	nvarchar(max)	The ID of the object in which the cache is to be recalculated.
@recalculateAll	bit	Flag whether to recalculate the cache for all objects in the tblNode table.

dbo.spRequiredPropertyValuesCheck_TemplateProp

Parameters

Name	Type	Description
@kindId	int

dbo.spSavePersonTicketDisplay

Inserts a record in the history of the last viewed tickets of the requester.

Parameters

Name	Type	Description
@ticketId	int
@personId	int

dbo.spSetContextInfo

Will set the user’s ID and date of action within the context of the database connection. These data are used, e.g., in the triggers which create the audit trace.

Parameters

Name	Type	Description
@personId	int	User ID (tPerson.iPersonId)
@date	datetime	Date & time. If not entered, the current date and time will be used.

dbo.spStateReqCol

Returns a table with required items for transitioning the ticket @TicketId to @NewStateId.

Parameters

Name	Type	Description
@TicketId	int
@NewStateId	int
@LocaleId	int

dbo.spTakeLicence

Withdraws license for the computer software.

Parameters

Name	Type	Description
@LicHistItemId	int

dbo.spTicketSearch

Returns a list of tickets by the specified string.

Parameters

Name	Type	Description
@sample	nvarchar(100)
@personId	int
@count	int
@where	nvarchar(4000)

dbo.spTransferLicence

Transfers the license on a different computer / to a different cost center.

Parameters

Name	Type	Description
@itemId	int
@person	int
@NewComputerNodeId	int
@NewCostCentre	nvarchar(255)

dbo.spUpdateColumnValuePath

Updates values in hierarchic list of values (tColumnValue) for the @ColumnId custom field.

Parameters

Name	Type	Description
@ColumnId	int

dbo.spUpdateFTS

Update data in the FullTextSearch column for a specific @iHdTicketId ticket or for all tickets when entering 0 to the parameter.

Parameters

Name	Type	Description
@iHdTicketId	int

dbo.spUpdateHdSectionRightsCache

Updates the authorization cache on services.

dbo.spUpdateInsertProperty

Updates the value of ALVAO system settings. If the setting does not exist, it is created.

Parameters

Name	Type	Description
@PropertyName	nvarchar(255)
@sPropertyValue	nvarchar(2048)
@bPropertyValue	bit
@iPropertyValue	int
@dPropertyValue	datetime

dbo.spUpdateNodeCachedCols

Updates values in cached object columns.

Parameters

Name	Type	Description
@nodeIds	nvarchar(max)	List of object IDs (tblNode.intNodeId), separated by commas. When NULL, procedure updates columns on all objects.

dbo.spUpdatePersonManager

The procedure for the update of the pre-counted structure of managers and employees.

dbo.spUpdatePropCache_All

Updates property inheritance for the whole database.

dbo.spUpdatePropCache_Nodes

Parameters

Name	Type	Description
@nodeIds	nvarchar(max)

dbo.spUpdatePropCache_ObjMoved

Updates property inheritance after the object move in the tree.

Parameters

Name	Type	Description
@objId	int

dbo.spUpdatePropCache_ObjNew

Updates property inheritance after a new object was created.

Parameters

Name	Type	Description
@objId	int

dbo.spUpdatePropCache_PropDel

Updates property inheritance after the object properties were deleted.

Parameters

Name	Type	Description
@objId	int
@kindId	int

dbo.spUpdatePropCache_PropNew

Updates property inheritance after a new object property was added.

Parameters

Name	Type	Description
@propId	int

dbo.spUpdatePropCache_PropValChanged

Updates property inheritance after a change in the property value.

Parameters

Name	Type	Description
@propId	int

dbo.spUpdatePropCache_Subtree

Updates the property inheritance for a specific subtree.

Parameters

Name	Type	Description
@nodeId	int

dbo.spUpdatePropCache_TemplateProp

Parameters

Name	Type	Description
@kindId	int

dbo.spUpdatePropertyValue

Changes the value of the object property in AM. If history is permitted for the object, the change will be recorded in the log. If the property is the name of the object, it will be converted according to the new value.

Parameters

Name	Type	Description
@propertyId	int
@value	nvarchar(255)
@personId	int

dbo.spUpdateSlaPausedHours

Recalculates the time period of the SLA ticket pause.

Parameters

Name	Type	Description
@ticketId	int

dbo.spUpdateStatistics

Updating statistics of all tables in the database.

dbo.spUpdateTicketAlert

Updates the record in tHdTicket based on the current TicketAlert content.

Parameters

Name	Type	Description
@iHdTicketId	int	Ticket ID.

dbo.spUpdateTicketDeadline

Updates the Ticket.Date item for changes made to the requested SLA.

Parameters

Name	Type	Description
@ticketId	int
@slaId	int
@newSlaId	int

dbo.spUpdateTicketHoursToCurrentTarget

Recomputes the time elapsed from the previous operating hours interval to the due date of the current target, either for all tickets with an internal target (when 1 is in @forceALL), for a specific ticket (when @ticketID is entered), or for all tickets which were transferred to the next interval of the operating hours (when NULL is entered in both parameters).

Parameters

Name	Type	Description
@forceAll	bit	Decide whether the recalculation should be done for all tickets with an internal goal.
@ticketId	int	Ticket number for which a recalculation will be forced.

dbo.spUpdateTicketLastAction

Coverts the date of the last action related to the entered ticket number.

Parameters

Name	Type	Description
@TicketId	int

dbo.spUpdateTicketShiftedDeadlines

Adjusts the Due date of resolution on the tickets with specific SLA.

Parameters

Name	Type	Description
@slaId	int

dbo.spWebAppLoginDelay

Protection against password-guessing attack.

Parameters

Name	Type	Description
@loginTry	int

dbo.DefaultSlaId

Returns the default SLA for on-duty requesters.

Parameters

Name	Type	Description
@iHdSectionId	int
@iPersonId	int

dbo.fAddressString

Formats the address properties from tAddress to one string.

Parameters

Name	Type	Description
@addressId	int

dbo.fDate

Returns date without time only.

Parameters

Name	Type	Description
@datetime	datetime

dbo.fDateHoursMinutes

Cut-off of seconds from date and time records.

Parameters

Name	Type	Description
@d	datetime

dbo.fDeadline

Calculates deadline in the service operating hours.

Parameters

Name	Type	Description
@liOpeningHours	int
@dFrom	datetime
@nHours	float

dbo.fHtmlString

Encodes a string as valid HTML, including ends of lines.

Parameters

Name	Type	Description
@s	nvarchar(4000)

dbo.fLastLevelDomain

Returns the last level of the domain.

Parameters

Name	Type	Description
@LoginWithDomain	nvarchar(255)

dbo.fnCheckRelCycles

Checks the circular task link between tickets.

Parameters

Name	Type	Description
@trId	int
@ticketBegin	int
@ticketEnd	int
@relTypeId	int

dbo.fnCheckRelCyclesLicHist

Function for reviewing a circular task.

Parameters

Name	Type	Description
@nrId	int
@beginLicHistId	int
@endLicHistId	int
@relTypeId	int

dbo.fnCheckRelCyclesNode

Function for reviewing a circular task.

Parameters

Name	Type	Description
@nrId	int
@beginNodeId	int
@endNodeId	int
@relTypeId	int

dbo.fnCheckRelDuplicity

Checks the link between tickets for duplicity.

Parameters

Name	Type	Description
@trId	int
@ticketBegin	int
@ticketEnd	int
@relTypeId	int

dbo.fnCheckRelOneToMany

Checks whether the ticket has maximum one link of the 1:N type.

Parameters

Name	Type	Description
@trId	int
@ticketBegin	int
@ticketEnd	int
@relTypeId	int

dbo.fnCutSymbolsFromQuery

Returns a string without unnecessary symbols.

Parameters

Name	Type	Description
@sample	nvarchar(max)

dbo.fnFileStringInfoCsvSignature

CSV file signature from FileStringInfo part.

Parameters

Name	Type	Description
@id	int

dbo.fnFindAssetUserFromPerson

According to PersonId of the user in Administration, NodeId finds the user in the objects tree in AM.

Parameters

Name	Type	Description
@personId	int

dbo.fnFloatHourToTimeString

Converts the value of hours from a floating point number into a text string in the h:mm format.

Parameters

Name	Type	Description
@hours	float

dbo.fnFloatToCharExactLength

The function returns a number (float) as a string with the set minimum length of the integer part and the maximum length of the fractional part, which is guaranteed by completing with zeroes, or rounding where applicable. The maximum length is 50, which is an appropriately selected constant.

Parameters

Name	Type	Description
@value	float
@intLen	int
@decLen	int

dbo.fnGetBackupKindName

Suffix of properties with original data in which the conversion to another data type failed.

Parameters

Name	Type	Description
@intKindId	int

dbo.fnGetDateDiffInOpeningHours

Custom difference in hours between two dates in given operating hours.

Parameters

Name	Type	Description
@from	datetime	Date from (UTC)
@to	datetime	Date until (UTC)
@openingHoursId	int	Identifier for operating hours

dbo.fnGetNextSectionId

dbo.fnGetNextTicketId

Function returns id of newly created ticket.

dbo.fnGetSlaByImpactUrgency

Finds best SLA for a given requester and service based on impact and urgency items.

Parameters

Name	Type	Description
@impactColumnValueId	int	Impact ID, value iColumnValueId from table tColumnValue.
@urgencyColumnValueId	int	Urgency ID, value iColumnValue from table tColumnValue
@hdSectionId	int	Service ID
@requesterPersonId	int	Requester ID

dbo.fnGetUnreadCount

Number of unread events of the person on ticket.

Parameters

Name	Type	Description
@PersonId	int
@TicketId	int

dbo.fnHdSectionWithoutLast

The function returns the full service name (path) excluding the name of the service

Parameters

Name	Type	Description
@SectionId	int

dbo.fnLastLocalMidnightUtc

The calculation of the last local midnight according to UTC time and the time zone.

Parameters

Name	Type	Description
@utc	datetime
@tzuid	nvarchar(128)

dbo.fnLocalTime

Converts UTC data to the specific time zone.

Parameters

Name	Type	Description
@utc	datetime
@tzuid	nvarchar(128)

dbo.fnLocalTimeString

Converts UTC data to the specific time zone and returns as a string formated in specified language.

Parameters

Name	Type	Description
@utc	datetime
@tzuid	nvarchar(128)
@localeId	int

dbo.fnNextLocalMidnightUtc

The calculation of the following local midnight according to UTC time and the time zone.

Parameters

Name	Type	Description
@utc	datetime
@tzuid	nvarchar(128)

dbo.fnPersonLoginWithoutDomain

Username of a person without a domain.

Parameters

Name	Type	Description
@sPersonLogin	nvarchar(255)

dbo.fnReportedTime

The calculation of time reported on the selected day and for the selected employee.

Parameters

Name	Type	Description
@utc	datetime
@tzuid	nvarchar(128)
@personId	int

dbo.fnStartWorkTime

The calculation of the time at which the selected employee began working on the selected day.

Parameters

Name	Type	Description
@utc	datetime
@tzuid	nvarchar(128)
@personId	int

dbo.fnTimeZoneOffset

Returns the deviation in hours and minutes of the time zone from UTC at a given time.

Parameters

Name	Type	Description
@utc	datetime	Time in UTC.
@tzuid	nvarchar(128)	Time zone identifier, see dbo.TimeZone.uid.

dbo.fnTodayHour

Converts a floating point number into the item type date and time where date is today's date and time is transferred from the parameter.

Parameters

Name	Type	Description
@hour	float

dbo.fnUtcTime

UTC time calculated from the local time and time zones.

Parameters

Name	Type	Description
@local	datetime
@tzuid	nvarchar(128)

dbo.fnWorkTimeAtDay

The calculation of the worked on the selected day for the selected employee.

Parameters

Name	Type	Description
@utc	datetime
@tzuid	nvarchar(128)
@personId	int

dbo.fnWorkTimeToday

The calculation of the time at which the selected employee began working on the selected day. The calculation does not consider the end of the day, only up to "now"

Parameters

Name	Type	Description
@utc	datetime
@tzuid	nvarchar(128)
@personId	int

dbo.fRelatedCompany

Ticket - "Related Organizations" item

Parameters

Name	Type	Description
@iHdTicketId	int

dbo.fStripDomain

Username of a user without a domain.

Parameters

Name	Type	Description
@LoginWithDomain	nvarchar(255)

dbo.fSuggestResolutionDate

Default due date by SLA.

Parameters

Name	Type	Description
@Ticketid	int

dbo.GetProperty

Returns 1 value from the tProperty table based on the set code.

Parameters

Name	Type	Description
@key	nvarchar(255)

dbo.ftApprovers

Position for determining the approvers of a specific approval step”.

Parameters

Name	Type	Description
@approvalItemId	int

Return table

Column	Type	Description
iPersonId	int
sPerson	nvarchar(1024)
sPersonEmail	nvarchar(1024)

dbo.ftAttendanceMonthReport

Function that creates the table for the employee's monthly report

Parameters

Name	Type	Description
@month	int
@year	int
@personId	int
@curPersonId	int

Return table

Column	Type	Description
id	int
day	datetime
lastMidnight	datetime
nextMidnight	datetime
isWeekend	bit
workTime	float
holiday	nvarchar(255)
doLink	bit
coverWithWorkLoad	bit
tolerance	int

dbo.ftCanManageKnowledge

List of services and articles that the given user may administer.

Parameters

Name	Type	Description
@userId	int

Return table

Column	Type	Description
SectionId	int
ArticleId	int

dbo.ftCommaListToTableIds

Conversion of value list string (ID,ID,...) to value table.

Parameters

Name	Type	Description
@list	nvarchar(max)

Return table

Column	Type	Description
id	int

dbo.ftCompanySearch

Search of organizations across all system items.

Parameters

Name	Type	Description
@sample	nvarchar(100)
@accountId	int

Return table

Column	Type	Description
AccountId	int
CompanyInfo	nvarchar(300)
Address	nvarchar(max)
Address2	nvarchar(max)
ItemOrder	int

dbo.ftComputerSwManager

People responsible for software installed on the computer

Parameters

Name	Type	Description
@ComputerId	int

Return table

Column	Type	Description
ComputerId	int
SwManagerNodeId	int
SwManagerPersonId	int

dbo.ftDeviceSearch

Searching for the object in the tree. Returns a table of objects matching the entered parameters arranged by the path in the tree. The function can be customized. In order to customize the function, create a new function named ftDeviceSearch_Custom2 and assign a permission to run it to the "db_executor" group. For a proper functionality of ALVAO applications, the function must receive the same parameters as the original functions and return the same columns.

Parameters

Name	Type	Description
@sample	nvarchar(300)	Searched string. The search proceeds in the path of the tree, object name, kind, serial number, inventory number and asset number. If empty or NULL, the function returns only the assets entrusted to the requester. Otherwise, the function returns also objects that the user is authorized to see.
@nodeId	int	ID of the object currently selected. It will be shown as the first in the result.
@count	int	Number of items in the return table.
@personId	int	Signed-in user ID.
@requesterId	int	ID of the selected ticket requester.
@classIds	nvarchar(max)	ID of object types that limit searching. If the value is NULL, all object types are being searched.

Return table

Column	Type	Description
DeviceId	int	Object ID.
DeviceName	nvarchar(300)	Displayed object name.
DeviceInfo	nvarchar(300)	Displayed name in the menu during searching. Form: “object kind: object name; inventory number, asset number, serial number".
DeviceIconId	int	Icon ID.
DevicePath	nvarchar(1024)	Path to object in tree.
ItemOrder	int	The value by which the result is sorted.

dbo.ftGetContextInfo

The function will return current data in the context of a database connection.

Return table

Name	Type	Description
PersonId	int	User ID (tPerson.iPersonId). If not set, the ID of the system user will be used instead.
Date	datetime	Date & time. If not set, the current date and time will be used.

dbo.ftLicHistRelations

The function to generate the list of links for the selected license.

Parameters

Name	Type	Description
@licHistId	int

Return table

Column	Type	Description
id	int
LicHistRelationTypeId	int
ModifiedDate	datetime
ModifiedByPerson	nvarchar(255)
Straight	bit
BeginLicHistId	int
BeginLicHistRelation	nvarchar(32)
BeginDteDate	datetime
BeginTxtLicName	nvarchar(255)
BeginLicenseCount	int
BeginTxtProductName	nvarchar(255)
BeginTxtResellerCompany	nvarchar(255)
BeginTxtLicType	nvarchar(255)
BeginTxtProductType	nvarchar(255)
BeginIntCurrentCount	int
BeginIntAssignedCount	int
BeginDteDateExpire	datetime
BeginTxtActivationKey	nvarchar(1024)
BeginTxtInventoryNum	nvarchar(255)
BeginTxtInvoice	nvarchar(255)
BeginTxtLang	nvarchar(255)
BeginBolDowngrade	bit
BeginTxtMemo	nvarchar(max)
EndLicHistId	int
EndLicHistRelation	nvarchar(32)
EndDteDate	datetime
EndTxtLicName	nvarchar(255)
EndLicenseCount	int
EndTxtProductName	nvarchar(255)
EndTxtResellerCompany	nvarchar(255)
EndTxtLicType	nvarchar(255)
EndTxtProductType	nvarchar(255)
EndIntCurrentCount	int
EndIntAssignedCount	int
EndDteDateExpire	datetime
EndTxtActivationKey	nvarchar(1024)
EndTxtInventoryNum	nvarchar(255)
EndTxtInvoice	nvarchar(255)
EndTxtLang	nvarchar(255)
EndBolDowngrade	bit
EndTxtMemo	nvarchar(max)

dbo.ftLicHistSearch

The function to search for the license.

Parameters

Name	Type	Description
@sample	nvarchar(300)
@licHistId	int
@count	int

Return table

Column	Type	Description
LicHistId	int
LicHistInfo	nvarchar(300)
ItemOrder	int

dbo.ftNodeRelations

Function that generates a list of links for the selected object with disabled tree rights.

Parameters

Name	Type	Description
@nodeId	int
@showHidden	bit

Return table

Column	Type	Description
id	int
NodeRelationTypeId	int
BeginNodeId	int
BeginNodeRelation	nvarchar(32)
BeginNodeKind	nvarchar(255)
BeginNodeName	nvarchar(255)
BeginNodePath	nvarchar(1024)
EndNodeId	int
EndNodeRelation	nvarchar(32)
EndNodeKind	nvarchar(255)
EndNodeName	nvarchar(255)
EndNodePath	nvarchar(1024)
CreatedDate	datetime
CreatedByPerson	nvarchar(255)
RemovedDate	datetime
RemovedByPerson	nvarchar(255)
Straight	bit
Level	int

dbo.ftPersonFromLogin

Search person according to login name

Parameters

Name	Type	Description
@login	nvarchar(255)

Return table

Column	Type	Description
id	int
Person	nvarchar(255)
Login	nvarchar(255)
Email	nvarchar(255)
Pswd	nvarchar(255)
System	bit
AccountDisabled	bit
Hidden	bit
Guest	bit
SID	nvarchar(255)
AdGuid	nvarchar(255)

dbo.ftPersonSearchExtended

Extended search of persons across all system items.

Parameters

Name	Type	Description
@sample	nvarchar(100)
@accountId	int
@guest	bit
@personId	int

Return table

Column	Type	Description
PersonId	int
PersonInfo	nvarchar(300)
ItemOrder	int

dbo.ftRelation

Linked ticket. The function is used to populate the fields in the dialog for updating selected links (@trId) on the Ticket links tab @ticketId.

Parameters

Name	Type	Description
@trId	int
@ticketId	int

Return table

Column	Type	Description
BeginHdTicketId	int
EndHdTicketId	int
TicketRelationTypeId	int

dbo.ftRelationsTypes

Types of links between tickets. The function is used to populate the link menu.

Parameters

Name	Type	Description
@localeId	int

Return table

Column	Type	Description
relIdDir	int
BeginName	nvarchar(200)
EndName	nvarchar(200)
MenuOrderStr	nvarchar(200)
LocalizedBeginName	nvarchar(200)
LocalizedEndName	nvarchar(200)

dbo.ftTicketsStateIntersectList

The intersection of statuses for @TicketIds tickets, which you can transition to from ticket statuses, with the exception to Resolved.

Parameters

Name	Type	Description
@TicketIds	nvarchar(200)

Return table

Column	Type	Description
id	int
TicketState	nvarchar(64)
Order	int
TicketStateBehaviorId	int

dbo.ftTicketStateList

The list of statuses for the @TicketIds ticket, which you can transition to from the current status, with the exception to Resolved.

Parameters

Name	Type	Description
@TicketId	int

Return table

Column	Type	Description
id	int
TicketState	nvarchar(64)
Order	int
TicketStateBehaviorId	int

dbo.ftTicketStateListIncResolved

The list of statuses for the @TicketIds ticket, which you can transition to from the current status.

Parameters

Name	Type	Description
@TicketId	int

Return table

Column	Type	Description
id	int
TicketState	nvarchar(64)
Order	int
TicketStateBehaviorId	int

dbo.ftTicketStateMultiList

Function for the return of the intersection of possible states (including Solved/Closed) for multiple tickets.

Parameters

Name	Type	Description
@TicketIds	nvarchar(max)

Return table

Column	Type	Description
id	int
TicketState	nvarchar(64)
Order	int
TicketStateBehaviorId	int

dbo.tfDay

Calendar of days starting with @Begin to @End (excluding).

Parameters

Name	Type	Description
@Begin	datetime
@End	datetime

Return table

Column	Type	Description
dDay	datetime

dbo.tfPersonManager

Direct managers.

Return table

Name	Type	Description
liPersonManagerSubordinatePersonId	int
liPersonManagerManagerPersonId	int

dbo.tfSplitString

The function divides the value based on a preset separator.

Parameters

Name	Type	Description
@string	nvarchar(max)
@splitChar	nvarchar(1)

Return table

Column	Type	Description
word	nvarchar(1024)

Did not find what you were looking for? Ask our technical support team.