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ALVAO database

This section describes the ALVAO database structure.

It is intended for the developers, who develop their own extensions for the ALVAO system.

This database is used together by all ALVAO products.

Content

Tables

Table Scheme Description
ActMark dbo Marking the record in the ticket log.
ActOperation dbo Kind of process in the ticket log
AdTrustedDomain dbo List of trustworthy domains.
App Apps Application.
AppOperation Perf Measured operations in applications
AppOperationRecord Perf Operation responses in applications
AppOperationRecordData Perf Additional operation data in applications
ArticleHdSection dbo Assigning articles from the knowledge base to services.
AssetCheckReason dbo Reasons for not finding an asset during web asset check.
AssetCheckReasonLoc dbo Cache of processed localizations.
AssetDetectionUpload dbo Information on files received from autonomous Agents.
AzureAdTenant dbo The table of Azure Active Directory tenants from which users are imported.
ColumnValueLoc dbo Cache of value list item localizations.
ConnectionToken dbo Valid safety token table.
CustomThemeProperty dbo Property of the custom theme.
DataPack dbo Data packages inserted by database updates
DataQuery dbo Data query defined by an SQL query
DataQueryPermission dbo Permission to run a Data query.
DetectEventLog dbo Detected events from the Event log of computers
DetectMethod dbo Detection method (e.g. without Agent, autonomous Agent, ...)
DetectProfile dbo Detection profiles
DetRegUninstall dbo Detected registry entries. The table contains records which may differ in various computers.
DocumentFolder dbo Document folder
DocumentFolderRight dbo Permissions of users and groups for documents stored in a certain document folder
EmailSignatureHdSection dbo Assigning signatures to services.
FormScriptExtension dbo Definition of custom JavaScript for forms.
HdSectionEwsTokens dbo Tokens for logging in to MS Exchange.
HdSectionLoc dbo Cache of service localizations.
HdSectionManager dbo Effective service managers.
HdSectionMessageTag dbo Unique service prefix and suffix pair.
HdSectionNodeClass dbo Object types assigned to services.
HdSectionNodeClassMyAssets dbo Property entrusted to me - services which should be displayed in the service offer on the pages of objects of a certain type.
HdSectionOperator dbo Effective main service solvers.
HdSectionReader dbo Effective readers in services.
HdSectionRightsLog dbo Logging of changes in user permissions to services.
The meaning of values in permission columns:
1=enable
0=refuse
NULL=not set
HdSectionSolver dbo Effective service solvers.
HdSectionSolverGroup dbo Effective solvers from solver groups of services.
IdSeqType dbo Numeric sequence types.
IntegratedAuthIpRange dbo IP address range for Integrated Windows Authentication.
InventoryDocument dbo Stocktaking - documents.
KindDataType dbo Property data types in AM.
KindRight dbo Security for properties.
LibraryIcon dbo Service icon library.
LicDowngrade dbo License - downgrade.
LicHistCust dbo License custom fields values.
LicHistDocument dbo License - links to documents and media.
LicHistItemAssign dbo Assigning/removing/moving license to/from/between computers.
LicHistLog dbo Change record for a license or a license item.
LicHistLogKind dbo Kind of change of a license or a license item.
LicHistMedia dbo License - links to documents and media.
LicHistRelation dbo A table containing links between licenses in AM Console
LicHistRelationType dbo Types of links between licenses in the AM
LicHistRelationTypeBehavior dbo Types of links between licenses in the AM from the viewpoint of system/custom links.
LicKind dbo "CAL/Licensing" list, i.e. per device, per user, etc.
LicProductCoverage dbo Which of all products have license coverage.
LicRight dbo Permissions of persons and groups to software licenses of organizations.
LicType dbo License types.
LogLevel dbo Enumeration of log levels
MailMessage dbo Outgoing email queue.
MediaLend dbo Information on items lent and returned in the media library.
News dbo News.
NewsHdSection dbo Services for which the individual news are intended.
NewsRead dbo Records of reading the news. In multi-tenant operation, records of reading news displayed to other tenants are saved in the provider's database.
NewTicketFormColumn dbo Column order on a New Ticket Form
NewTicketFormSection dbo
NewTicketFormTextBlock dbo
NodeDocument dbo Objects in the tree - links to documents.
NodeHealthStatus dbo Object health status
NodeHealthStatusLoc dbo Cache of language localizations of object health statuses, see NodeHealthStatus.
NodeRelation dbo Table with links between objects in AM Console
NodeRelationType dbo Types of links between objects in the AM.
NodeRelationTypeBehavior dbo Types of links between objects in the AM from the viewpoint of system/custom links.
NodeRightLog dbo Logging of changes in permissions of users in Asset Management.
OperatorServiceUsage dbo Services to which the given solver created tickets last using the New Ticket Form.
PeriodicAlert dbo Periodic alerts not defined by an SQL query. Sent by e-mail, periodically with the selected regularity.
PeriodicAlertPeriod dbo Send period of periodic alerts.
PersonBehavior dbo People types. Normal users =1, system users >1.
PersonEmailUsage dbo Use of an e-mail address for sending the message by a specific user.
PersonEventDisplay dbo Events viewed by a person.
PersonGridView dbo Cache for the number of unread tickets from the viewpoint of a specific user.
PersonManager dbo Pre-counted structure of managers and employees.
PersonPasswordHistory dbo Used people's passwords.
PersonTicketDisplay dbo A record from the history of the last viewed tickets of the requester.
PrintReportTemplate dbo Templates for print reports
ProductCust dbo Product License custom fields values.
ProductState dbo Status of the products
ProfileValue dbo View settings table
ReceivedMessage dbo Table for temporary storage of read messages for custom actions.
ReceivedMessageRule dbo Rules for incoming messages to service mailboxes.
RelatedTicketRule dbo The rules for automatic creation of linked tickets while transiting the source ticket to a certain status.
RelatedTicketRuleColumn dbo Copied items of the source ticket while creating linked tickets.
RelatedTicketRuleRequesterMode dbo Method of setting the requester while creating linked tickets, see RelatedTicketRule.
RequiredClassKind dbo The table contains properties that must be filled in for the given object types.
RoleBehavior dbo Types of system rolls, e.g. all users, administrators, ...
RoleMembershipLog dbo Logging of changes in membership in groups.
RoleMembershipLogMemberType dbo Kind of membership in the group.
RoleMembershipLogOperation dbo Executed operation which is logged.
SamAlert dbo SAM notifications sent.
SamAlertConfig dbo SAM configuration of notifications.
SamAlertRule dbo SAM notification rules.
SamType dbo SAM notification type - Audit: yes, no, via e-mail.
Scanner dbo Scanners importing data from other systems or physical devices into Alvao.
ScannerPropertyLockout dbo Locking of values of object properties (dbo.tblProperty) for editing by scanners (dbo.Scanner).
SccmConnection dbo Connection to MS SCCM
SccmConnectionKind dbo Type of connection to MS SCCM
Script Apps Application scripts.
SearchLog dbo Log of searched queries
SectionSequence dbo
Server dbo Settings of server applications (Alvao Service, AM Collector).
SharedView dbo Table of shared views.
SharedViewRecipient dbo Table of users and groups which the view is shared with.
SlaAlertRuleReceiver dbo Notice for unresolved tickets - other recipients.
SlaLoc dbo Cache of SLA localizations.
SlaRightsLog dbo Logging of changes in SLA assignment
The meaning of values in permission columns:
1=enable
0=refuse
NULL=not set
SnmpDeviceTypeMap dbo Map for determining the type of object based on device descriptions in SNMP.
StringLoc dbo Cache of text string localizations.
Subscriber dbo A table containing information on the customer and on the ticket on which information is taken.
SwItemKind dbo Kinds of records in the views of software.
tAccount dbo Organization (in accordance with CRM, i.e. the company).
tAccountCust dbo Organization custom fields values.
tAct dbo The record in communication or ticket log.
tActKind dbo Record type tAct, e.g. "e-mail", "phone", "note", "process", …
tAddress dbo Address
tApprovalSchema dbo Approval schemes.
tApprovalSchemaItem dbo Approval scheme step.
tArticle dbo Article in Knowledge Base.
tBankHoliday dbo National holidays.
tBankHolidayLoaded dbo National holiday blocks included in the database. A block is a list of holidays belonging to one region and year.
tBankHolidayRegion dbo Local national holiday regions.
tblADMap dbo Mapping attributes from AD to AM properties. This configuration is used by ImportAD.
tblClass dbo ID of the objects types. Texts in tblDict.
tblCommandDef dbo Definitions of commands for the "Administrator's Tools" function.
tblCompany dbo Code list of organizations (software products library).
tblComputerIdClass dbo ID of the objects types based on which the computer is identified during the detection of HW and SW.
tblComputerLog dbo GTS NOVERA detections.
tblDetect dbo Information on HW and SW detections in the computers.
tblDetectAction dbo Scheduled evaluation of HW and SW by detection.
tblDetectKind dbo ID of the types of detection (HW, SW). Texts in tblDict.
tblDetectOpts dbo Detections setting.
tblDetectStatus dbo ID of the detections statuses. Texts in tblDict.
tblDetFile dbo Detected files on the computers (SW detection).
tblDict dbo Common table for the text code lists of the system tables values.
tblDocument dbo Documents.
tblDocumentKind dbo Kinds of documents. Texts in tblDict
tblFile dbo Detected files on the computer (SW detection).
tblFileImage dbo Recognition rules for files (software products library).
tblFileStringInfo dbo Information on detected files - texts.
tblFileVerInfo dbo Information on detected files - versions.
tblHistory dbo Log - history of objects in the tree - move, deletion, insertion, etc.
tblIcon dbo Icons.
tblIdSeq dbo Numeric sequences - definitions.
tblInstHist dbo Records on installation and uninstallation of products on the computers (manual as well as detected)
tblInstTrial dbo Special installation.
tblInventory dbo Stocktaking - list of stocktakings.
tblInventoryAsset dbo Stocktaking - assets in a specific stocktaking.
tblInventoryAssetPack dbo Stocktaking - list of reader's files.
tblInventoryAssetPackRel dbo Stocktaking - assignment of assets to readers.
tblKind dbo Definitions of the objects properties.
tblKindValue dbo Value lists for the properties of objects.
tblLang dbo ID of languages. Text in tblDict
tblLicHist dbo License - list of purchased software licenses.
tblLicHistItem dbo License - license items.
tblLicTrans dbo License - shared licenses.
tblLog dbo Log - changes in the properties values and information on the detection results.
tblMedia dbo Media.
tblMediaType dbo ID of the media types. Texts in tblDict.
tblNetScanRange dbo Network search setting.
tblNode dbo Objects in the tree.
tblNodeParent dbo Objects in the tree - tree.
tblNotice dbo Notes.
tblOsVersionInfo dbo Detection of SW - information on the operating system.
tblProduct dbo Products / software (software products library).
tblProductCategory dbo ID of the products categories (OS). Text in tblDict.
tblProductPack dbo Definition of software products packages (software products library).
tblProductType dbo ID of the products types (commercial, freeware, ...) (software products library).
tblProperty dbo Objects in the tree - properties.
tblPropertyMap dbo Mapping properties to system functions.
tblRegImage dbo Software products library - recognition rules for records from the register.
tblRegUninstall dbo Detected registry entries. The table contains records which may repeat in various computers.
tblRegValue dbo Detection - values of detected records from the register.
tblSetting dbo Mapping properties to system functions.
tblSwLibUpdate dbo Information on which computer is executing the software products library update.
tblSystemSetting dbo System settings.
tblUserNodeRight dbo Rights in the object tree to groups / users.
tblVersion dbo Software products library version.
tblWbemClassDesc dbo Code list of values for the detected HW properties.
tblWbemObject dbo HW detected in the computers.
tblWbemObjectProcess dbo Hardware "Blacklist".
tblWbemObjectRel dbo Links between the detected components of the computers.
tBuilding dbo Buildings, see item Request.Building.
tColumn dbo List of custom fields and certain system items.
tColumnValue dbo Value lists for custom fields.
tDay dbo Calendar of days
tDb dbo Database version, database language ID, activation keys for the entire ALVAO.
tDetectedClassKind dbo Detected properties of the computer components.
tDocument dbo Attachments (to documents, notes, events, e-mails, ...) concerning the entire ALVAO system.
tEmailSignature dbo Signatures for e-mail messages.
tEmailTemplate dbo Templates of custom notifications and alerts sent by the ALVAO SAM Assistant module.
TenantDiagnosticsLog dbo Tenant diagnostics log records
TenantSecurityChangeLog dbo Tenant security-change log records
TenantSigninLog dbo User sign in log records
tHdSection dbo ALVAO Service Desk product services.
tHdSectionCust dbo Services custom fields values.
tHdSectionPerson dbo Setting of notifications from the services to individual persons.
tHdSectionRights dbo Permissions individuals and groups have in services (Main solver, Solver, ...).
tHdTicket dbo Tickets.
tHdTicketAltMessageTag dbo Alternative ticket tags. Upon merging tickets, the final ticket uses tags from original tickets as alternative tags.
tHdTicketApproval dbo Ticket approval process instance - main record.
tHdTicketApprovalItem dbo Ticket approval step.
tHdTicketApprovalItemResult dbo List of approval step statuses.
tHdTicketCust dbo Ticket custom fields values.
TicketAlert dbo Cache for storing alerts.
TicketAlertSeverity dbo Alert severity.
TicketAlertSeverityLoc dbo Language localisation cache for alert severity, see TicketAlertSeverity.
TicketAlertType dbo SLA alert type
TicketAlertTypeLoc dbo Language localization cache of SLA alert type, see TicketAlertType
TicketChange dbo Ticket log record for changes to the ticket field value.
TicketNode dbo Objects associated to the ticket over the ticket "Objects" item.
TicketRelation dbo Links Between Tickets.
TicketRelationType dbo Types of links between tickets.
TicketRelationTypeBehavior dbo System types of links between tickets.
TicketRequestParticipant dbo Ticket participant for the ticket
TicketSequence dbo A table containing the next ticket number.
TicketState dbo Ticket statuses. Statuses are defined in the process (see dbo.TicketType).
TicketStateBehavior dbo System ticket statuses, see dbo.TicketState.
TicketStateCust dbo Ticket state custom fields values.
TicketStateLoc dbo Cache of the localizations of ticket states.
TicketStateRelation dbo Allowed transitions among ticket statuses, see dbo.TicketState.
TicketStateRequiredColumn dbo Required items for individual ticket statuses, see dbo.TicketState.
TicketTag dbo User tag of the ticket
TicketTagType dbo Ticket tag type
TicketTagTypeLoc dbo Cache of tag types localizations.
TicketTemplate dbo List of ticket templates
TicketTemplateColumnValue dbo column values on ticket template.
TicketTemplateNode dbo Objects linked to the ticket templates.
TicketType dbo Processes. Among others, the process defines possible ticket statuses, solving process, custom ticket items, etc.
TicketTypeBehavior dbo System processes.
TicketTypeColumn dbo Ticket items used by the process.
TicketTypeLoc dbo Cache of process localizations.
TicketTypeNodeHealthImpact dbo For the effect on object health requirements, see TicketType.TicketTypeNodeHealthImpactId.
tIdSeqClass dbo Numeric sequences - definitions for types of objects.
TimeZone dbo Time zone list.
TimeZoneBias dbo Time zone shifts compared to UTC for each year
tLocale dbo Language environments.
tLocalization dbo Language localization for selected database values. The following items are supported: tHdSection.sHdSectionShort, tHdSection.mHdSectionDesc.
tNodeProduct dbo Software profiles - exceptions for the computer.
Token dbo For internal use
tOpeningHours dbo Service operating hours.
tOpeningHoursCache dbo Auxiliary records for optimizing time calculations according to service operating hours.
tOpeningHoursException dbo Exceptions in service operating hours.
tPerson dbo Persons in the ALVAO system.
tPersonCust dbo Persons in the ALVAO system - own items.
tProperty dbo ALVAO system settings.
TransferConfirmAlert dbo Sent alerts to sign the handover protocols.
TransferConfirmAlertConfig dbo Setting time of sending an alert and the period of the last alert repetition.
TransferConfirmAlertRule dbo Settings of rules for sending alerts of not yet signed handover protocols.
TransferConfirmType dbo Method of the assets takeover signing.
tRole dbo Groups of persons for the entire ALVAO.
tRolePerson dbo Persons' membership in groups.
tRoleRole dbo Groups' membership in groups.
tRoom dbo Rooms, see item Request.Room.
tSla dbo SLA.
tSlaAlert dbo Ticket log records for notification sent for an unresolved issue or upcoming deadline.
tSlaAlertRule dbo Rule for sending notifications for unresolved issues or an upcoming deadline.
tSlaCust dbo SLA custom fields values.
tSlaRights dbo Assigning SLA to individuals and groups.
tSmtp dbo Configuration of the SMTP server for ALVAO.
tString dbo System code list for texts.
tSwLibAddUnknown dbo Sending unrecognized records, request for adding product to the standard software products library.
tSwPresence dbo Software profiles - product statuses.
tSwProfile dbo Software profiles - list.
tSwProfileProduct dbo Software profiles - membership of products in profiles.
tSwProfileSwProfile dbo Software profiles - sub-profiles.
tTimeOff dbo Employee absence records.
tTimeOffKind dbo Types of employee absence records.
tWeekOpeningHours dbo Item in the definition of service operating hours.
tWorkLoad dbo Employee labor contracts.
tWorkTime dbo Employee attendance record created in the ALVAO Attendance module.
UserLogonLog dbo Logging users in/out to/from Asset Management Console.
UserLogonLogAction dbo Executed action which is logged.
UserLogonLogApplication dbo Application name.
WebAppActiveSession dbo Active session at ALVAO WebApp.
Webhook dbo Registered webhooks integrating Alvao with other applications.
WebhookTopic dbo Webhook topics
WorkOvertimeDisposal dbo Table with list of paid overtime hours

Report views

View Scheme Description
DiskDriveCsy Query HD drives in the ALVAO Asset Management in details of HW detection. Only the objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.
DiskDriveDeu Query HD drives in the ALVAO Asset Management in details of HW detection. Only the objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.
DiskDriveEnu Query HD drives in the ALVAO Asset Management in details of HW detection. Only the objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.
DocumentCsy Query Documents in ALVAO Asset Management. Only the objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.
DocumentDeu Query Documents in ALVAO Asset Management. Only the objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.
DocumentEnu Query Documents in ALVAO Asset Management. Only the objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.
ExecutedSoftwareEnu Query Software run on computers in ALVAO Asset Management. Hidden and removed computers are not displayed. Only the objects are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.
HdSectionRightsLog Query View of the list of changes in service permissions.
The meaning of values in permission columns:
1=enable
0=refuse
NULL=not set
NodeParent Query View with all objects in Asset and their child objects (including indirect links - deep immersion).
NodeRightLog Query View of the list of changes in permissions in the objects tree.
ObjectCsy Query Objects in ALVAO Asset Management. Hidden and removed objects are not displayed. In addition to the described columns, the view contains the values of the 100 most used properties. If you want to prioritize the display of some properties, on the WA – Administration – Settings – Advanced page set the "AM.Query.PreferredProperties" property as the comma-separated list of preferred property identifiers (see table dbo.tblKind and column intKindId). Only objects and property values that the user connected to the database has the right to read are displayed. The view is used to create reports and analyses. Unless stated otherwise, the data is shown in the ALVAO system language.
ObjectDeu Query Objects in ALVAO Asset Management. Hidden and removed objects are not displayed. In addition to the described columns, the view contains the values of the 100 most used properties. If you want to prioritize the display of some properties, on the WA – Administration – Settings – Advanced page set the "AM.Query.PreferredProperties" property as the comma-separated list of preferred property identifiers (see table dbo.tblKind and column intKindId). Only objects and property values that the user connected to the database has the right to read are displayed. The view is used to create reports and analyses. Unless stated otherwise, the data is shown in the ALVAO system language.
ObjectEnu Query Objects in ALVAO Asset Management. Hidden and removed objects are not displayed. In addition to the described columns, the view contains the values of the 100 most used properties. If you want to prioritize the display of some properties, on the WA – Administration – Settings – Advanced page set the "AM.Query.PreferredProperties" property as the comma-separated list of preferred property identifiers (see table dbo.tblKind and column intKindId). Only objects and property values that the user connected to the database has the right to read are displayed. The view is used to create reports and analyses. Unless stated otherwise, the data is shown in the ALVAO system language.
ObjectLastDetectionCsy Query Last detection of a specific computer in ALVAO Asset Management. Only those objects and property values are shown that the user connected to the database is authorized to read. The view serves to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.
ObjectLastDetectionDeu Query Last detection of a specific computer in ALVAO Asset Management. Only those objects and property values are shown that the user connected to the database is authorized to read. The view serves to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.
ObjectLastDetectionEnu Query Last detection of a specific computer in ALVAO Asset Management. Only those objects and property values are shown that the user connected to the database is authorized to read. The view serves to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.
ObjectLogCsy Query Object log in ALVAO Asset Management, see AM Console - Log tab. The records of hidden or deleted objects do not appear. Only the objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.
ObjectLogDeu Query Object log in ALVAO Asset Management, see AM Console - Log tab. The records of hidden or deleted objects do not appear. Only the objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.
ObjectLogEnu Query Object log in ALVAO Asset Management, see AM Console - Log tab. The records of hidden or deleted objects do not appear. Only the objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.
ObjectPersonRead Query Permission of users to read objects registered in ALVAO. Each row represents one user who has the read permission for the selected object.
The view is used to create reports and analyses.
OrganizationCsy Query Organization in ALVAO Service Desk.
Only the organization of the user who is connected to the database is displayed. Contact administrators or Contact readers group members can see all organizations. No deleted organizations are displayed.
The view is used to create reports and analyses.
OrganizationDeu Query Organization in ALVAO Service Desk.
Only the organization of the user who is connected to the database is displayed. Contact administrators or Contact readers group members can see all organizations. No deleted organizations are displayed.
The view is used to create reports and analyses.
OrganizationEnu Query Organization in ALVAO Service Desk.
Only the organization of the user who is connected to the database is displayed. Contact administrators or Contact readers group members can see all organizations. No deleted organizations are displayed.
The view is used to create reports and analyses.
PersonCsy Query People registered in ALVAO.
Only people from the same organization as the user connected to the database are displayed. Contact administrators or Contact readers group members can see all users.
The view is used to create reports and analyses.
PersonDeu Query People registered in ALVAO.
Only people from the same organization as the user connected to the database are displayed. Contact administrators or Contact readers group members can see all users.
The view is used to create reports and analyses.
PersonEnu Query People registered in ALVAO.
Only people from the same organization as the user connected to the database are displayed. Contact administrators or Contact readers group members can see all users.
The view is used to create reports and analyses.
ProcessCsy Query Processes in ALVAO Service Desk.
Only processes used in services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted processed are displayed.
The view is used to create reports and analyses.
ProcessDeu Query Processes in ALVAO Service Desk.
Only processes used in services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted processed are displayed.
The view is used to create reports and analyses.
ProcessEnu Query Processes in ALVAO Service Desk.
Only processes used in services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted processed are displayed.
The view is used to create reports and analyses.
Request2Csy Query Tickets in ALVAO Service Desk.
Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted tickets are displayed.
The view is used to create reports and analyses.
Request2Deu Query Tickets in ALVAO Service Desk.
Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted tickets are displayed.
The view is used to create reports and analyses.
Request2Enu Query Tickets in ALVAO Service Desk.
Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted tickets are displayed.
The view is used to create reports and analyses.
RequestChangeCsy Query Progress of tickets solving in ALVAO Service Desk. Each line corresponds to a change in status, service, SLA, or solver. Only records for tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.
RequestChangeDeu Query Progress of tickets solving in ALVAO Service Desk. Each line corresponds to a change in status, service, SLA, or solver. Only records for tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.
RequestChangeEnu Query Progress of tickets solving in ALVAO Service Desk. Each line corresponds to a change in status, service, SLA, or solver. Only records for tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.
RequestContinualResponseCsy Query Continuous informing of the requester by the solver team in tickets within the ALVAO Service Desk. Continuous notification is a message sent from the vendors to the customer during the solution of their ticket; such messages are not reactions to a previous message from the customer. Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.
RequestContinualResponseDeu Query Continuous informing of the requester by the solver team in tickets within the ALVAO Service Desk. Continuous notification is a message sent from the vendors to the customer during the solution of their ticket; such messages are not reactions to a previous message from the customer. Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.
RequestContinualResponseEnu Query Continuous informing of the requester by the solver team in tickets within the ALVAO Service Desk. Continuous notification is a message sent from the vendors to the customer during the solution of their ticket; such messages are not reactions to a previous message from the customer. Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.
RequestLogRecordCsy Query Records in ticket logs in ALVAO Service Desk.
Only ticket log records from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted records are displayed.
The view is used to create reports and analyses.
Note: Only events from the tAct table are displayed. No events from dbo.tHdTicketApproval and dbo.tHdTicketApprovalItem. tables are displayed.
RequestLogRecordDeu Query Records in ticket logs in ALVAO Service Desk.
Only ticket log records from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted records are displayed.
The view is used to create reports and analyses.
Note: Only events from the tAct table are displayed. No events from dbo.tHdTicketApproval and dbo.tHdTicketApprovalItem. tables are displayed.
RequestLogRecordEnu Query Records in ticket logs in ALVAO Service Desk.
Only ticket log records from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted records are displayed.
The view is used to create reports and analyses.
Note: Only events from the tAct table are displayed. No events from dbo.tHdTicketApproval and dbo.tHdTicketApprovalItem. tables are displayed.
RequestObjectCsy Query Links between tickets in ALVAO Service Desk and objects in ALVAO Asset Management. Only tickets from services are displayed where the user is connected to the database by the member of the resolving team, or the reader and only the objects and property values that the user connected to the database has the right to read. The view is used to create reports and analyses.
RequestObjectDeu Query Links between tickets in ALVAO Service Desk and objects in ALVAO Asset Management. Only tickets from services are displayed where the user is connected to the database by the member of the resolving team, or the reader and only the objects and property values that the user connected to the database has the right to read. The view is used to create reports and analyses.
RequestObjectEnu Query Links between tickets in ALVAO Service Desk and objects in ALVAO Asset Management. Only tickets from services are displayed where the user is connected to the database by the member of the resolving team, or the reader and only the objects and property values that the user connected to the database has the right to read. The view is used to create reports and analyses.
RequestObjectRelation Query Links between tickets in ALVAO Service Desk and objects in ALVAO Asset Management.
Only tickets from services are displayed where the user is connected to the database by the member of the resolving team, or the reader and only the objects that the user connected to the database has the right to read. No links to deleted tickets are displayed. No deleted links are displayed.
The view is used to create reports and analyses.
RequestOperationCsy Query Basic operations (Created, Deleted, Resolved, Closed) with tickets in Alvao Service Desk over time. Only operations for tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.
RequestOperationDeu Query Basic operations (Created, Deleted, Resolved, Closed) with tickets in Alvao Service Desk over time. Only operations for tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.
RequestOperationEnu Query Basic operations (Created, Deleted, Resolved, Closed) with tickets in Alvao Service Desk over time. Only operations for tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.
RequestPersonRead Query Permission of users to see tickets registered in ALVAO. Each row represents one user who may, according to his current permissions, see the given ticket.
The view is used to create reports and analyses.
RequestRelationCsy Query Links between tickets in ALVAO Service Desk.
Only links between tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No links to deleted tickets are displayed. No deleted links are displayed.
The view is used to create reports and analyses.
RequestRelationDeu Query Links between tickets in ALVAO Service Desk.
Only links between tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No links to deleted tickets are displayed. No deleted links are displayed.
The view is used to create reports and analyses.
RequestRelationEnu Query Links between tickets in ALVAO Service Desk.
Only links between tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No links to deleted tickets are displayed. No deleted links are displayed.
The view is used to create reports and analyses.
RequestReopenCsy Query Reopening of tickets in ALVAO Service Desk. Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.
RequestReopenDeu Query Reopening of tickets in ALVAO Service Desk. Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.
RequestReopenEnu Query Reopening of tickets in ALVAO Service Desk. Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.
RequestStateCsy Query Process-based ticket status in ALVAO Service Desk.
Only statuses from processes are assigned to services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted statuses are displayed.
The view is used to create reports and analyses.
RequestStateDeu Query Process-based ticket status in ALVAO Service Desk.
Only statuses from processes are assigned to services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted statuses are displayed.
The view is used to create reports and analyses.
RequestStateEnu Query Process-based ticket status in ALVAO Service Desk.
Only statuses from processes are assigned to services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted statuses are displayed.
The view is used to create reports and analyses.
RequestSubsequentResponseCsy Query Follow-up reactions of the solver team for tickets within the ALVAO Service Desk. The subsequent reaction is the first message from the vendor sent to the customer from the receipt of any message from the customer in the course of processing their ticket. Responses are only displayed for tickets from services where the user has been connected to the database by a member of the solver team or by a reader. The view is used to create reports and analyses.
RequestSubsequentResponseDeu Query Follow-up reactions of the solver team for tickets within the ALVAO Service Desk. The subsequent reaction is the first message from the vendor sent to the customer from the receipt of any message from the customer in the course of processing their ticket. Responses are only displayed for tickets from services where the user has been connected to the database by a member of the solver team or by a reader. The view is used to create reports and analyses.
RequestSubsequentResponseEnu Query Follow-up reactions of the solver team for tickets within the ALVAO Service Desk. The subsequent reaction is the first message from the vendor sent to the customer from the receipt of any message from the customer in the course of processing their ticket. Responses are only displayed for tickets from services where the user has been connected to the database by a member of the solver team or by a reader. The view is used to create reports and analyses.
RoleMembershipLog Query Provides the list of changes in membership of users and groups in groups.
SearchLogCsy Query Searched queries
SearchLogDeu Query Searched queries
SearchLogEnu Query Searched queries
SectionCsy Query Services in ALVAO Service Desk.
Only services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted services are displayed.
The view is used to create reports and analyses.
SectionDeu Query Services in ALVAO Service Desk.
Only services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted services are displayed.
The view is used to create reports and analyses.
SectionEnu Query Services in ALVAO Service Desk.
Only services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted services are displayed.
The view is used to create reports and analyses.
SlaCsy Query SLA in ALVAO Service Desk.
Only SLAs used in services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted SLAs are displayed.
The view is used to create reports and analyses.
SlaDeu Query SLA in ALVAO Service Desk.
Only SLAs used in services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted SLAs are displayed.
The view is used to create reports and analyses.
SlaEnu Query SLA in ALVAO Service Desk.
Only SLAs used in services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted SLAs are displayed.
The view is used to create reports and analyses.
SlaRightsLog Query View of the list of changes in SLA assignment
The meaning of values in permission columns:
1=enable
0=refuse
NULL=not set
Software Query View with installed products (software) on not yet deleted computers.
SwInstallationCsy Query Software installation in ALVAO Asset Management - Installation Registry. Only the objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.
SwInstallationDeu Query Software installation in ALVAO Asset Management - Installation Registry. Only the objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.
SwInstallationEnu Query Software installation in ALVAO Asset Management - Installation Registry. Only the objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.
SwLicenseCsy Query License in ALVAO Asset Management - License Registry. Only the licenses, objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.
SwLicenseDeu Query License in ALVAO Asset Management - License Registry. Only the licenses, objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.
SwLicenseEnu Query License in ALVAO Asset Management - License Registry. Only the licenses, objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.
UserLogonLog Query Provides the list of individual user log ins/outs to/from console applications.
NodeDiary Query Deprecated (The view will be removed in the following versions of ALVAO). Use the Query view instead.ObjectCsy, or Query.ObjectEnu or Query.ObjectDeu) View with the log for objects.
RequestCsy Query Deprecated (The view will be removed in the following versions of ALVAO). Use the Query view instead Query.Request2Csy). Tickets in ALVAO Service Desk. Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.
RequestDeu Query Deprecated (The view will be removed in the following versions of ALVAO). Use the Query view instead Query.Request2Csy). Tickets in ALVAO Service Desk. Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.
RequestEnu Query Deprecated (The view will be removed in the following versions of ALVAO). Use the Query view instead Query.Request2Csy). Tickets in ALVAO Service Desk. Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.
RequestFirstReactionCsy Query Deprecated (The view will be removed in the following versions of ALVAO). Use the Query view instead Query.Request2Csy). First response of the solver team in tickets within the ALVAO Service Desk. The first response is the first message which the service vendor gave to the customer on receipt of their ticket. Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.
RequestFirstReactionDeu Query Deprecated (The view will be removed in the following versions of ALVAO). Use the Query view instead Query.Request2Csy). First response of the solver team in tickets within the ALVAO Service Desk. The first response is the first message which the service vendor gave to the customer on receipt of their ticket. Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.
RequestFirstReactionEnu Query Deprecated (The view will be removed in the following versions of ALVAO). Use the Query view instead Query.Request2Csy). First response of the solver team in tickets within the ALVAO Service Desk. The first response is the first message which the service vendor gave to the customer on receipt of their ticket. Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.
RequestLogCsy Query Deprecated (The view will be removed in the following versions of ALVAO). Use the Query view instead Query.RequestLogRecordCsy). Records in ticket logs in ALVAO Service Desk. Only records for tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.
RequestLogDeu Query Deprecated (The view will be removed in the following versions of ALVAO). Use the Query view instead Query.RequestLogRecordCsy). Records in ticket logs in ALVAO Service Desk. Only records for tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.
RequestLogEnu Query Deprecated (The view will be removed in the following versions of ALVAO). Use the Query view instead Query.RequestLogRecordCsy). Records in ticket logs in ALVAO Service Desk. Only records for tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.
RequestResolutionCsy Query Deprecated (The view will be removed in the following versions of ALVAO). Use the Query view instead Query.Request2Csy). Solution of tickets in ALVAO Service Desk. Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.
RequestResolutionDeu Query Deprecated (The view will be removed in the following versions of ALVAO). Use the Query view instead Query.Request2Csy). Solution of tickets in ALVAO Service Desk. Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.
RequestResolutionEnu Query Deprecated (The view will be removed in the following versions of ALVAO). Use the Query view instead Query.Request2Csy). Solution of tickets in ALVAO Service Desk. Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.
RequestStatusCsy Query Deprecated (The view will be removed in the following versions of ALVAO). Use the Query view instead Query.RequestChangeCsy). Arrivals to individual ticket statuses. Only status changes of tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.
RequestStatusDeu Query Deprecated (The view will be removed in the following versions of ALVAO). Use the Query view instead Query.RequestChangeCsy). Arrivals to individual ticket statuses. Only status changes of tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.
RequestStatusEnu Query Deprecated (The view will be removed in the following versions of ALVAO). Use the Query view instead Query.RequestChangeCsy). Arrivals to individual ticket statuses. Only status changes of tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.

Other views

View Scheme Description
Node dbo "Objects" in AM.
vAct dbo Ticket log. The view collects data from various tables.
vApprovalAuthority dbo Current approvers of tickets that are currently in the process of being approved.
vApprovalAuthority_Custom dbo Current ticket approvers according to custom approval processes. The customer can define custom contents for this view.
vAssetPersonSystemRole dbo User membership in system roles of Asset Management.
vAssetUser dbo Users in the object tree.
vAssetUserPerson dbo The user's link in the object tree to the user in the Administration service (tPerson. Link based on priority: 1. AD GUID 2. Personal number 3. Login name 4. E-mail
vChildTicketPersonRead dbo List of child tickets that person should see.
vClass dbo Types of objects.
vClassLoc dbo Translations of the object kind names in all languages ​​used.
vColumnLoc dbo Translations of the names and descriptions of custom fields in all languages ​​used.
vColumnValueLoc dbo Translations of custom fields values in all languages ​​used.
vComputer dbo Computers.
vComputerDetectLast dbo Last detection of the computers.
vComputerSwManager dbo People and their superiors responsible for software installed on the computer
vDetectKind dbo Types of detections (HW, SW).
vDetectSettings dbo Computer detection settings.
vDetFiles dbo Detected files.
vDocument dbo Documents.
vDocumentKind dbo Kinds of documents.
vEmailTemplateLoc dbo Translations of custom notifications in all languages ​​used.
vHdSectionEffectiveShowInServiceCatalog dbo View for effective viewing of the "View in the Service catalog" option. Takes into account settings in parent services.
vHdSectionExceptionalSolver dbo Effective exceptional solvers in services.
vHdSectionIrregularOperator dbo Effective exceptional operators in services.
vHdSectionLoc dbo Auxiliary view for the language localization of service names and descriptions.
vHdSectionOperator dbo Effective service operators.
vHdSectionOperator_Direct dbo Effective main solvers without absentee stand-ins.
vHdSectionPerson dbo Effective settings of notifications sent from the services to individual persons.
vHdSectionSolverGroup dbo Effective solvers from solver groups of services.
vHdTicket dbo Values for dynamically calculated ticket items.
vHdTicketApprovalItemResultLoc dbo Results of approval steps in all languages used.
vHdTicketCalc dbo Information whether the ticket can indeed be reopened.
vHdTicketPersonRead dbo Effective authorization of users to tickets.
vHdTicketPersonRead_Custom dbo Custom extension of user permissions to see tickets. You can customize this view to include users and requests that those users should see in the application.
vInstDetect dbo Installed software, detected version and activation code.
vInstTrial dbo Installations covered by "special installation", including the coverage for package components.
vKindLoc dbo Translations of the object properties in all languages ​​used.
vKnowledgeRead dbo Knowledge that a user can read in services.
vLang dbo Languages.
vLastEvaluatedSwDetect dbo Last evaluated SW detection on the computer.
vLicHist_InvoiceDocumentLast dbo Invoice attached to the license.
vLicHistBase dbo License.
vLicHistItem dbo License items.
vLicHistLog dbo Log of changes in registered licenses.
vLicProductCoveredOnComputer dbo Which products on the computer have license coverage (per device or per user).
vLicRight_Modify dbo Users with the permission to change software licenses belonging to the organization.
vLicRight_Read dbo Users with the permission to read software licenses belonging to the organization.
vLicTrans dbo Shared licenses.
vLog_DetectLast dbo Last record in the detection log.
vMediaList dbo List of media.
vMediaType dbo Types of media.
vNewTicketFormSectionLoc dbo
vNewTicketFormTextBlockLoc dbo
vNodeClass dbo Objects in the Objects Tree. Differentiation between system objects and discarded assets.
vNodeCostCentre dbo Cost center of the objects in the tree.
vNodeHealth dbo Current health of objects.
vNodeHealth_Custom dbo Custom extension of the object health calculation. You can edit this view. By default, it does not contain any records.
vNodeParentJoin dbo Objects in the tree - tree.
vNodePropertyMix dbo Objects and properties - Public + Asset + Computer1.
vNodePropertyMix_Asset dbo Objects and properties - Assets Number, Purchase Date, Warranty expiration, Manufacturer, Packing Slip Number.
vNodePropertyMix_Computer1 dbo Objects and properties - Computer - Motherboard (type), BIOS Serial Number.
vNodePropertyMix_Computer2 dbo Objects and properties - Computer - MAC address.
vNodePropertyMix_Public dbo Objects and properties - Type Designation, Serial Number, Manufacturer, Registration Number, Name.
vOnlyReader dbo Users that only have the right of reader in the services.
vPersonNodeRight dbo Rights in the object tree - main view.
vPersonNodeRight_Create dbo Rights in the objects tree - the right to "Create any objects".
vPersonNodeRight_Delete dbo Rights in the object tree - the right to "Remove".
vPersonNodeRight_Move dbo Rights in the object tree - the right to "Move".
vPersonNodeRight_Read dbo Rights in the object tree - the right to "Read".
vPersonNodeRight_Write dbo Rights in the object tree - the right to "Change".
vProduct dbo Products (software).
vProductCategory dbo Products categories (OS).
vProductType dbo Products types.
vProperty dbo View of the properties of objects, including calculated value ​​for the "User" type property.
vPropertyFromAD dbo Properties of objects which are downloaded from AD.
vPropertyKind dbo Properties of objects.
vPropertyKind_Asset dbo Object properties - Serial number, Inventory number a Asset number.
vPropertyKind_AssetCategory dbo Properties of objects - Asset category.
vPropertyKind_BIOSSerialNumber dbo Properties of objects - BIOS serial number.
vPropertyKind_ChassisType dbo Properties of objects - Type of rack.
vPropertyKind_ComputerKind dbo Properties of objects - Type of computer.
vPropertyKind_ComputerName dbo Properties of objects - Name in the network.
vPropertyKind_Department dbo Properties of objects - Cost center.
vPropertyKind_Domain dbo Properties of objects - DNS domain.
vPropertyKind_EvidentiaryNumber dbo Properties of objects - registration number.
vPropertyKind_Frequency dbo Properties of objects - Frequency.
vPropertyKind_Interface dbo Properties of objects - Interface.
vPropertyKind_InventoryDate dbo Properties of objects - Stocktaking date.
vPropertyKind_InventoryNumber dbo Properties of objects - Asset number.
vPropertyKind_InvoiceNumber dbo Properties of objects - Packing slip number.
vPropertyKind_IPAddress dbo Properties of objects - IP address.
vPropertyKind_MACAddress dbo Properties of objects - MAC address.
vPropertyKind_Manufacturer dbo Properties of objects - Manufacturer.
vPropertyKind_MaxSize dbo Properties of objects - Maximum size.
vPropertyKind_MemoryDevices dbo Properties of objects - Sockets.
vPropertyKind_MemoryDevicesUsed dbo Properties of objects - Occupied sockets.
vPropertyKind_Model dbo Properties of objects - Model.
vPropertyKind_Name dbo Properties of objects - Name.
vPropertyKind_Office dbo Properties of objects - Office.
vPropertyKind_PartOfDomain dbo Properties of objects -Domain components.
vPropertyKind_PersonalId dbo Properties of objects - Personal number.
vPropertyKind_Place dbo Properties of objects - Location.
vPropertyKind_Port dbo Properties of objects - Port.
vPropertyKind_ProcessorId dbo Properties of objects - Processor ID.
vPropertyKind_Purchased dbo Properties of objects - Purchase date.
vPropertyKind_RefreshMax dbo Properties of objects - Maximum refresh.
vPropertyKind_SerialNumber dbo Properties of objects - Serial number.
vPropertyKind_Size dbo Properties of objects - Size.
vPropertyKind_Type dbo Properties of objects - Type.
vPropertyKind_TypeMark dbo Properties of objects - Type designation.
vPropertyKind_Vendor dbo Properties of objects - Vendor.
vPropertyKind_Version dbo Properties of objects - Version.
vPropertyKind_VideoRAM dbo Properties of objects - RAM size.
vPropertyKind_WakeUpType dbo Properties of objects - Wake-up method.
vPropertyKind_Warranty dbo Properties of objects - Warranty.
vPropertyKindInherited dbo Properties of objects - including inherited properties.
vPropertyLoc dbo Translations of tProperty settings in all languages ​​used.
vRequestParticipant dbo Overview of ticket participants on requirements.
vSamAlertLast dbo SAM notification - last unresolved notifications sent
vSectionSolverLicence dbo Drawing of solver licenses by services
vSectionUserLicence dbo Drawing of user licenses by services
vSectionWithTreeOrder dbo For each service, it returns a string which guarantees queueing being the same as that in the tree.
vSlaAccess dbo Effective authorization requesters have for SLA and services.
vSlaAlertDeadline dbo Individual SLA notifications for the expiration of the ticket deadline.
vSlaAlertDeadlineSummary dbo Summary SLA notifications for the expiration of the ticket deadline.
vSlaAlertFirstReaction dbo Individual SLA notifications for the ticket first responses.
vSlaAlertFirstReactionSummary dbo Summary SLA notifications for the ticket first responses.
vSlaAlertInactiveApprovers dbo Individual SLA notifications for approver inactivity.
vSlaAlertInactiveApproversSummary dbo Summary SLA alerts for approver inactivity.
vSlaAlertInactiveOperators dbo Individual SLA notifications for inactivity of the main solvers.
vSlaAlertInactiveOperatorsSummary dbo Summary SLA notifications for the inactivity of main solvers.
vSlaAlertInactiveRequesters dbo Individual SLA notifications for requester inactivity.
vSlaAlertInactiveRequestersSummary dbo Summary SLA alerts for requester inactivity.
vSlaAlertInactiveSolverGroups dbo Individual SLA notifications for solver group inactivity.
vSlaAlertInactiveSolverGroupsSummary dbo Summary SLA notifications for solver group inactivity.
vSlaAlertInactiveSolvers dbo Individual SLA notifications for solver inactivity.
vSlaAlertInactiveSolversSummary dbo Summary SLA alerts for solver inactivity.
vSlaAlertInternalTarget dbo Individual SLA alerts for the expiration of tickets internal target date.
vSlaAlertInternalTargetSummary dbo Summary SLA alerts for the expiration of tickets internal target date.
vSlaLoc dbo List of SLAs in all used languages.
vStringLoc dbo List of strings from ALVAO applications in all used languages.
vSwInst dbo Installed software - valid products and outside system objects.
vSwInst_ProductComputer dbo Software installed on the computers.
vSwInst_ProductComputerDetect dbo SW detected in the computers.
vSwInst_TreeCnt dbo Number of product installations in the subtree.
vSwInstLicProfile_ProductComputer dbo Installed software vs licenses and software profiles.
Note: This view is outdated and should not be used. It will be removed in a future version of ALVAO.
vSwLic_ProductComputer dbo Products covered by licenses on the computers.
vSwLic_UserComputer dbo Users' computers.
vSwProfileProduct_Node dbo Statuses of the software profile on the products installed on the computers.
vTicketRelation dbo Links Between Tickets.
vTicketRelationTypeLoc dbo List of ticket link types in all used languages.
vTicketStateEntered dbo Arrivals to individual ticket statuses.
vTicketStateLoc dbo List of statuses in all used languages.
vTicketTemplateColumnValueLoc dbo Translations of custom fields values specified in ticket templates.
vTicketTypeLoc dbo List of processes used in all used languages.
vTimeZone dbo Overview of time zones and shifts compared to UTC.
vTransferConfirmAlertLast dbo Last sent alerts of unsigned handover protocols.
vUserLicence dbo Drawing of licenses by users
vUserNodeRight dbo Rights in the object tree - users (including the rights allowed / prohibited by membership in roles).
vWbemObject dbo Detail of the HW detection - all.
vWbemObject_BIOS dbo Detail of the HW detection - BIOS.
vWbemObject_SystemEnclosure dbo Detail of the HW detection - Computer rack.
vWbemObjectPhysicalMedia dbo Detail of the HW detection - Hard disks.
wDocument dbo Documents.
wIdSeq dbo Numeric sequence.

Procedures

Procedure Scheme Description
spAssetTreeNodeChilds dbo Returns the object off-springs in the tree.
spAssetTreeNodeChilds_Rights dbo Returns the object off-springs in the tree, adheres to the permission in the object tree.
spAssignLicenceItemToChildren dbo Assigns the license item to historical upgrades as well.
spCalcNodeName dbo Converts the tree object name according to the properties forming the object name.
spCalcNodeNameAll dbo Converts the names of all tree objects, the names of which are formed from properties.
spCalcNodeNameClass dbo Converts the names of all tree objects, the names of which are formed from properties, according to the group ID.
spCalcNodeNameList dbo
spCalcNodeNameSubtree dbo Converts the names of sub-tree objects, the names of which are formed from properties.
spCalcUnreadTicket dbo Sets the flag of the ticket to read/unread by the person.
spCloseHdTicket dbo Required values will be stored in tHdTicket after closing the ticket.
spConvertPropertiesToDate dbo Converts text properties of the specific kind to date type.
spConvertPropertiesToFloat dbo Converts text properties of the specific kind to float type.
spCopySection dbo Copies the @srcSectionId service and sets it as the child of the @dstParentSectionId service. The service can be copied including (@copyChildren) Subtree. The newly created service ID is available from the @newSectionId output parameter.
spCreateDetects dbo Create detection according to parameters.
spCreateDetectsBySetting dbo Plans detections according to saved setting to a specific computer (or to all computers in the active registry).
spCreateNodeFromTemplate dbo Creates an object based of the object template definition.
spCustomColumn_Add dbo Add new custom field.
spCustomColumn_Drop dbo Removing custom fields.
spEvalFileRule dbo Evaluation of one rule for files recognition.
spEvalRegRule dbo Evaluation of the one rule for the recognition of registries.
spEvalSwDetection dbo Evaluates SW detection based on patters from the software products library.
spGeneratePropValuesFromSequence dbo Sets other values ​​for properties by numeric sequences.
spGetNextNumFromIdSeq dbo Increments numerical row definition and returns current definition. If uniqueness is breached, it automatically searches the next free number based on the row definition.
spHdSection_UpdateName dbo Full service name update (@iHdSectionId) including path in service tree.
spHdSectionForRequesterSearch dbo Searching for the Requester’s services. Returns a table of services matching the entered parameters arranged by the path in the tree. The procedure can be customized. In order to customize the procedure, create a new procedure named spHdSectionForRequesterSearch_Custom and assign a permission to run it to the "db_executor" group. For the proper functionality of ALVAO applications, the procedure must receive the same parameters as the original procedure and return the same columns.
spHdTicketPassToSolver_ExceptionalSolverList dbo Returns a list of exceptional solvers, used to assign tickets listed in table #temp1. The procedure can be customized. In order to customize the procedure, create a new procedure named spHdTicketPassToSolver_ExceptionalSolverList_SolverList_Custom and assign a permission to run it to the "db_executor" group. For the proper functionality of ALVAO applications, the procedure must receive the same parameters as the original procedure and return the same columns. The @iUserPersonId parameter, representing the signed in user, is not used in the standard procedure.
spHdTicketPassToSolver_SolverList dbo Returns a list of solvers, used to assign tickets listed in table #temp1. The procedure can be customized. In order to customize the procedure, create a new procedure named spHdTicketPassToSolver_SolverList_Custom and assign a permission to run it to the "db_executor" group. For the proper functionality of ALVAO applications, the procedure must receive the same parameters as the original procedure and return the same columns. The @iUserPersonId parameter, representing the signed in user, is not used in the standard procedure.
spHdTicketPassToSolverInHdSection_ExceptionalSolverList dbo Returns a list of exceptional solvers, used to assign the ticket when transitioning to the @iHdSectionId service.
spHdTicketPassToSolverInHdSection_SolverList dbo Returns a list of solvers, used to assign the ticket when transitioning to the @iHdSectionId service.
spHdTicketRecalcFirstReaction dbo Recomputes the solution of the first reaction for the ticket.
spHdTicketRecalcNextActionDeadline dbo Recomputes the target date of the current target for the ticket.
spHdTicketResolve dbo Switches the ticket to Resolved.
spHdTicketSolverOpen dbo Reopens the ticket by the solver.
spInsertToOperatorServiceUsage dbo A new record is inserted to the OperatorServiceUsage table or the LastUsed value is updated at the existing record.
Only 20 latest records are saved in the table for each user.
spInsertToPersonEmailUsage dbo Inserts a new record into the PersonEmailUsage table.
spMoveNode dbo Moves the object in the object tree.
spMoveNodes dbo Bulk transfer of objects.
spNotifyMacros dbo Auxiliary procedure which inserts the values of the macros used for configuring notifications into the #T table.
spOpeningHoursCache_Update dbo Updates the tOpeningHoursCache table for specific operating hours.
spPersonByPhoneNumber dbo Finds the user based on telephone number.
spPersonSearch dbo The procedure returns the list of persons according to the searched chain. The procedure can be customized. In order to customize the procedure, create a new procedure named spPersonSearch_Custom2 and assign a permission to run it to the "db_executor" group. For a proper functionality of ALVAO applications, the procedure must receive the same parameters as the original ones (see below) and return the same columns. The procedure returns the table containing the following columns:
PersonId - contains Id of the User found. We do not recommend customizing.
PersonEmail - contains the primary e-mail of the User found. We do not recommend customizing.
PersonEmail2 - it contains the secondary e-mail of the User found by default. We do not recommend customizing.
DisplayLine1 - it contains the User name and surname by default. The value of this column is used in prompting the persons on the first line of the item on the WebApp. The column can be customized.
DisplayLine2 - contains the department, office, personal number, organization, office phone and cell phone of the person. The value of this column is used in prompting the persons on the second line of item on the WebApp. The column can be customized.
DisplaySingleLine - it contains DisplayLine1 and DisplayLine2 combined columns by default. The column can be customized.
spReadAllCommunication dbo Marks all communication within the ticket regarding the entered person as read.
spReadAllDiary dbo Marks all ticket events with regard to the entered person as read.
spRebuildHdSectionLocalizationCache dbo Restores the localization cache for services.
spRebuildLocalizationCache dbo Restores all the localization cache.
spRebuildReorganizeIndexes dbo Rebuild or reorganize all indexes in the database based on their current fragmentation.
spRecalcCustColInformation dbo Recalculates information about the type and length of records in the tColumn table.
spRefreshLicProductCoverage dbo Updates the ProductCoverage table (the whole one or only a specific license)
spRefreshNodeParent dbo Recalculates the parent-child object cache in the tblNodeParent table.
spRefreshNodePath dbo Updates the cache of the path in the tree (tblNode.txtPath).
spRefreshRolePersonMembership dbo Updates the cache of the persons' membership in groups.
spRefreshSwProfileProductMembership dbo Updates the cache of the software sub-profiles membership in profiles.
spRemoveDetectResults dbo Removes the results of specific detections (ID,ID,...).
spRemoveDetects dbo Removes the specific detection (ID,ID,...).
spRemoveNodes dbo Permanently removes specific objects from tree (ID,ID,...).
spRemoveObjects dbo Permanently deletes specific objects from the tree, including child objects (ID, ID ...).
spReplaceSectionRights dbo Overwrites the permissions of the @dstSectionId service by permissions according to @srcSectionId service.
spReplaceSectionSLA dbo Overwrites the SLA setting of the @dstSectionId service by SLA setting according to @srcSectionId service.
spRequestCommunication dbo Ticket events in the Communication, Important or Detailed log mode.
spRequiredPropertyValuesCheck dbo Converts the warning cache to blank mandatory properties in the tblNode table.
spRequiredPropertyValuesCheck_TemplateProp dbo
spSavePersonTicketDisplay dbo Inserts a record in the history of the last viewed tickets of the requester.
spSetContextInfo dbo Will set the user’s ID and date of action within the context of the database connection. These data are used, e.g., in the triggers which create the audit trace.
spStateReqCol dbo Returns a table with required items for transitioning the ticket @TicketId to @NewStateId.
spTakeLicence dbo Withdraws license for the computer software.
spTicketSearch dbo Returns a list of tickets by the specified string.
spTransferLicence dbo Transfers the license on a different computer / to a different cost center.
spUpdateColumnValuePath dbo Updates values in hierarchic list of values (tColumnValue) for the @ColumnId custom field.
spUpdateFTS dbo Update data in the FullTextSearch column for a specific @iHdTicketId ticket or for all tickets when entering 0 to the parameter.
spUpdateHdSectionRightsCache dbo Updates the authorization cache on services.
spUpdateInsertProperty dbo Updates the value of ALVAO system settings. If the setting does not exist, it is created.
spUpdateNodeCachedCols dbo Updates values in cached object columns.
spUpdatePersonManager dbo The procedure for the update of the pre-counted structure of managers and employees.
spUpdatePropCache_All dbo Updates property inheritance for the whole database.
spUpdatePropCache_Nodes dbo
spUpdatePropCache_ObjMoved dbo Updates property inheritance after the object move in the tree.
spUpdatePropCache_ObjNew dbo Updates property inheritance after a new object was created.
spUpdatePropCache_PropDel dbo Updates property inheritance after the object properties were deleted.
spUpdatePropCache_PropNew dbo Updates property inheritance after a new object property was added.
spUpdatePropCache_PropValChanged dbo Updates property inheritance after a change in the property value.
spUpdatePropCache_Subtree dbo Updates the property inheritance for a specific subtree.
spUpdatePropCache_TemplateProp dbo
spUpdatePropertyValue dbo Changes the value of the object property in AM. If history is permitted for the object, the change will be recorded in the log. If the property is the name of the object, it will be converted according to the new value.
spUpdateSlaPausedHours dbo Recalculates the time period of the SLA ticket pause.
spUpdateStatistics dbo Updating statistics of all tables in the database.
spUpdateTicketAlert dbo Updates the record in tHdTicket based on the current TicketAlert content.
spUpdateTicketDeadline dbo Updates the Ticket.Date item for changes made to the requested SLA.
spUpdateTicketHoursToCurrentTarget dbo Recomputes the time elapsed from the previous operating hours interval to the due date of the current target, either for all tickets with an internal target (when 1 is in @forceALL), for a specific ticket (when @ticketID is entered), or for all tickets which were transferred to the next interval of the operating hours (when NULL is entered in both parameters).
spUpdateTicketLastAction dbo Coverts the date of the last action related to the entered ticket number.
spUpdateTicketShiftedDeadlines dbo Adjusts the Due date of resolution on the tickets with specific SLA.
spWebAppLoginDelay dbo Protection against password-guessing attack.

Scalar functions

Scalar function Scheme Description
DefaultSlaId dbo Returns the default SLA for on-duty requesters.
fAddressString dbo Formats the address properties from tAddress to one string.
fDate dbo Returns date without time only.
fDateHoursMinutes dbo Cut-off of seconds from date and time records.
fDeadline dbo Calculates deadline in the service operating hours.
fHtmlString dbo Encodes a string as valid HTML, including ends of lines.
fLastLevelDomain dbo Returns the last level of the domain.
fnCheckRelCycles dbo Checks the circular task link between tickets.
fnCheckRelCyclesLicHist dbo Function for reviewing a circular task.
fnCheckRelCyclesNode dbo Function for reviewing a circular task.
fnCheckRelDuplicity dbo Checks the link between tickets for duplicity.
fnCheckRelOneToMany dbo Checks whether the ticket has maximum one link of the 1:N type.
fnCutSymbolsFromQuery dbo Returns a string without unnecessary symbols.
fnFileStringInfoCsvSignature dbo CSV file signature from FileStringInfo part.
fnFindAssetUserFromPerson dbo According to PersonId of the user in Administration, NodeId finds the user in the objects tree in AM.
fnFloatHourToTimeString dbo Converts the value of hours from a floating point number into a text string in the h:mm format.
fnFloatToCharExactLength dbo The function returns a number (float) as a string with the set minimum length of the integer part and the maximum length of the fractional part, which is guaranteed by completing with zeroes, or rounding where applicable. The maximum length is 50, which is an appropriately selected constant.
fnGetBackupKindName dbo Suffix of properties with original data in which the conversion to another data type failed.
fnGetDateDiffInOpeningHours dbo Custom difference in hours between two dates in given operating hours.
fnGetNextSectionId dbo
fnGetNextTicketId dbo Function returns id of newly created ticket.
fnGetSlaByImpactUrgency dbo Finds best SLA for a given requester and service based on impact and urgency items.
fnGetUnreadCount dbo Number of unread events of the person on ticket.
fnHdSectionWithoutLast dbo The function returns the full service name (path) excluding the name of the service
fnLastLocalMidnightUtc dbo The calculation of the last local midnight according to UTC time and the time zone.
fnLocalTime dbo Converts UTC data to the specific time zone.
fnLocalTimeString dbo Converts UTC data to the specific time zone and returns as a string formated in specified language.
fnNextLocalMidnightUtc dbo The calculation of the following local midnight according to UTC time and the time zone.
fnPersonLoginWithoutDomain dbo Username of a person without a domain.
fnReportedTime dbo The calculation of time reported on the selected day and for the selected employee.
fnStartWorkTime dbo The calculation of the time at which the selected employee began working on the selected day.
fnTimeZoneOffset dbo Returns the deviation in hours and minutes of the time zone from UTC at a given time.
fnTodayHour dbo Converts a floating point number into the item type date and time where date is today's date and time is transferred from the parameter.
fnUtcTime dbo UTC time calculated from the local time and time zones.
fnWorkTimeAtDay dbo The calculation of the worked on the selected day for the selected employee.
fnWorkTimeToday dbo The calculation of the time at which the selected employee began working on the selected day. The calculation does not consider the end of the day, only up to "now"
fRelatedCompany dbo Ticket - "Related Organizations" item
fStripDomain dbo Username of a user without a domain.
fSuggestResolutionDate dbo Default due date by SLA.
GetProperty dbo Returns 1 value from the tProperty table based on the set code.

Table functions

Table function Scheme Description
ftApprovers dbo Position for determining the approvers of a specific approval step”.
ftAttendanceMonthReport dbo Function that creates the table for the employee's monthly report
ftCanManageKnowledge dbo List of services and articles that the given user may administer.
ftCommaListToTableIds dbo Conversion of value list string (ID,ID,...) to value table.
ftCompanySearch dbo Search of organizations across all system items.
ftComputerSwManager dbo People responsible for software installed on the computer
ftDeviceSearch dbo Searching for the object in the tree. Returns a table of objects matching the entered parameters arranged by the path in the tree. The function can be customized. In order to customize the function, create a new function named ftDeviceSearch_Custom2 and assign a permission to run it to the "db_executor" group. For a proper functionality of ALVAO applications, the function must receive the same parameters as the original functions and return the same columns.
ftGetContextInfo dbo The function will return current data in the context of a database connection.
ftLicHistRelations dbo The function to generate the list of links for the selected license.
ftLicHistSearch dbo The function to search for the license.
ftNodeRelations dbo Function that generates a list of links for the selected object with disabled tree rights.
ftPersonFromLogin dbo Search person according to login name
ftPersonSearchExtended dbo Extended search of persons across all system items.
ftRelation dbo Linked ticket. The function is used to populate the fields in the dialog for updating selected links (@trId) on the Ticket links tab @ticketId.
ftRelationsTypes dbo Types of links between tickets. The function is used to populate the link menu.
ftTicketsStateIntersectList dbo The intersection of statuses for @TicketIds tickets, which you can transition to from ticket statuses, with the exception to Resolved.
ftTicketStateList dbo The list of statuses for the @TicketIds ticket, which you can transition to from the current status, with the exception to Resolved.
ftTicketStateListIncResolved dbo The list of statuses for the @TicketIds ticket, which you can transition to from the current status.
ftTicketStateMultiList dbo Function for the return of the intersection of possible states (including Solved/Closed) for multiple tickets.
tfDay dbo Calendar of days starting with @Begin to @End (excluding).
tfPersonManager dbo Direct managers.
tfSplitString dbo The function divides the value based on a preset separator.

Triggers

Trigger Scheme Table Operation Description
T_tAct_Insert dbo tAct Insert Writes the current date and time of event creation into tAct.dRecordCreated.
T_tHdTicketCust_Insert dbo tHdTicket Insert A new record will be created for custom items of the ticket in the tHdTicketCust table.
TR_LicDowngrade_LogChanges dbo LicDowngrade Insert, Delete Enters the change in "substitute products" into the license log. (LicHistLog)
TR_LicHist_LogChanges dbo tblLicHist Insert, Update Enters the change of the license properties into the license log. (LicHistLog)
TR_LicHistCust dbo tblLicHist Insert A new record will be created for custom items of the license in the LicHistCust table.
TR_LicHistCust_LogChanges dbo LicHistCust Insert, Update, Delete Enters the change of the value of the license custom fields into the license log. (LicHostLog)
TR_LicHistDocument_LogChanges dbo LicHistDocument Insert, Delete Logs changes to the Document bindings of a license to the license log. (LicHistLog)
TR_LicHistItem_LogChanges dbo tblLicHistItem Insert, Update, Delete Enters the change of the value of the license item into the license log. (LicHostLog)
TR_LicHistMedia_LogChanges dbo LicHistMedia Insert, Delete Logs changes to the Media bindings of a license to the license log (LicHistLog).
TR_LicHistRelation_LogChanges dbo LicHistRelation Insert, Update, Delete Enters the change of links between licenses item into the license log. (LicHostLog)
TR_News_MarkEmbededImagesInHtml dbo News Update Images in the text of news are marked as intext in the tDocument table.
TR_ProductCust dbo tblProduct Insert
TR_tAccountCust dbo tAccount Insert A new record will be created for custom items of the organization in the tAccountCust table.
TR_tAct_Delete_UpdatePersonTicketDisplay dbo tAct Delete Updates the "read" ticket status when an event is deleted
TR_tAct_Insert_Update_Delete dbo tAct Insert, Update, Delete Recomputes the time elapsed waiting for requester and possibly shifts the due date for resolving of the ticket if SLA is paused. Checks the completion of the first reaction to the requester. Recomputes the due date of the current target for the ticket. Recomputes the reported work for the given ticket.
TR_tAct_Insert_UpdatePersonTicketDisplay dbo tAct Insert Updates the "read" ticket status when a new event is created
TR_tAct_MarkEmbededImagesInActHtml dbo tAct Update Images in the text of events are marked as intext in the tDocument table.
TR_tAct_Update_UpdatePersonTicketDisplay dbo tAct Update Updates the "read" ticket status when an event is edited
TR_tArticle_MarkEmbededImagesInHtml dbo tArticle Update Images in the text of knowledge base articles are marked as intext in the tDocument table.
TR_tblInstHist_RemoveLicTrans dbo tblInstHist Update, Delete Deletes the coverage of the product by licenses in case the product will be uninstalled or deleted.
TR_tblProperty_SetNodeIdValue dbo tblProperty Insert When creating a "User" property, this sets its value to the user object.
TR_tColumnValue_UpdateLocCache dbo tColumnValue Insert, Update, Delete Updates the cache via localizing values of custom fields.
TR_tEmailSignature_MarkEmbededImagesInHtml dbo tEmailSignature Update Images in the text of signatures are marked as intext in the tDocument table.
TR_tHdSection_UpdateLocCache dbo tHdSection Insert, Update, Delete Updates the cache by localizing the service name and description.
TR_tHdSectionCust dbo tHdSection Insert A new record will be created for custom items of the service in the tHdSectionCust table.
TR_tHdTicketApprovalItem_Insert_Update_Delete dbo tHdTicketApprovalItem Insert, Update, Delete Starts the procedure spUpdateTicketLastAction. (Converts the date of the last action related to the entered ticket number.)
TR_tHdTicketApprovalItem_MarkEmbededImagesInHtml dbo tHdTicketApprovalItem Update Images in the text of messages from approver are marked as intext in the tDocument table.
TR_TicketAlertSeverity_UpdateLocCache dbo TicketAlertSeverity Insert, Update, Delete
TR_TicketAlertType_UpdateLocCache dbo TicketAlertType Insert, Update, Delete
TR_TicketChange_Insert_Update_Delete dbo TicketChange Insert, Update, Delete Starts the procedure spUpdateTicketLastAction. (Converts the date of the last action related to the entered ticket number.)
TR_TicketState_MarkEmbededImagesInHtml dbo TicketState Update Images in the instructions for resolvers are marked as intext in the tDocument table.
TR_TicketState_UpdateLocCache dbo TicketState Insert, Update, Delete Updates the cache by localizing the name, status description and instructions for solvers.
TR_TicketStateCust dbo TicketState Insert A new record will be created for custom items of the ticket state in the TicketStateCust table.
TR_TicketTagType_UpdateLocCache dbo TicketTagType Insert, Update, Delete
TR_TicketType_UpdateLocCache dbo TicketType Insert, Update, Delete Updates the cache by localizing the process name and description.
TR_tLocale_UpdateLocCache dbo tLocale Insert, Update, Delete Updates the cache by the means of localization.
TR_tLocalization_UpdateLocCache dbo tLocalization Insert, Update, Delete Updates the cache by the means of localization.
TR_tPersonCust dbo tPerson Insert A new record will be created for custom items of the person in the tPersonCust table.
TR_tSla_UpdateLocCache dbo tSla Insert, Update, Delete Updates the cache by localizing the SLA name and description.
TR_tSlaCust dbo tSla Insert A new record will be created for custom items of the SLA in the tSlaCust table.
TR_tString_UpdateLocCache dbo tString Insert, Update, Delete Updates the cache by localizing system texts.

Details

dbo.ActMark

Marking the record in the ticket log.

Column Type Description
id tinyint, not null Record ID
Name nvarchar(255), not null Record marking name

dbo.ActOperation

Kind of process in the ticket log

Column Type Description
id int, not null Record ID
Name nvarchar(255), not null Process kind name

dbo.AdTrustedDomain

List of trustworthy domains.

Column Type Description
id int, not null Record ID.
DomainName nvarchar(128), not null Domain name in a "dot" notation.
Hostname nvarchar(32), not null Network name of server where the domain controller is running.
Order int, not null Order in which ImportAD will try the servers of the replicated controller of the same domain.
Skip bit, not null 1=skip elements from this domain during import.

Apps.App

Application.

Column Type Description
id int, not null Application ID.
Name nvarchar(255), not null Application name.
Description nvarchar(max), null Application description.
IsEnabled bit, not null If the application is enabled. 1 = enabled, 0 = disabled.

Perf.AppOperation

Measured operations in applications

Column Type Description
id int, not null Operation identifier
AppOperation nvarchar(255), null Operation name

Perf.AppOperationRecord

Operation responses in applications

Column Type Description
id int, not null Record identifier
AppOperationId int, not null Measured operation identifier. A foreign key to the AppOperation table.
OperationStart datetime, not null Operation start time
ServerDurationSeconds float, null Duration of the operation on the server in seconds
ClientDurationSeconds float, null Duration of the operation in the client in seconds
UserPersonId int, not null User identifier of a person who performed the operation

Perf.AppOperationRecordData

Additional operation data in applications

Column Type Description
id int, not null Data record identifier
AppOperationRecordId int, not null Identifier of a record to which the data is related. A foreign key to the AppOperationRecord table.
DataName nvarchar(255), null Parameter name
TextDataValue nvarchar(255), null Parameter text value
IntDataValue int, null Integer parameter value
FloatDataValue float, null Real parameter value

dbo.ArticleHdSection

Assigning articles from the knowledge base to services.

Column Type Description
id int, not null
ArticleId int, null
SectionId int, null

dbo.AssetCheckReason

Reasons for not finding an asset during web asset check.

Column Type Description
id int, not null Record ID
Name nvarchar(255), not null Name of the reason

dbo.AssetCheckReasonLoc

Cache of processed localizations.

Column Type Description
AssetCheckReasonId int, not null Reason ID (AssetCheckReason.id)
LocaleId int, not null Language ID
Name nvarchar(255), not null Localized reason name.

dbo.AssetDetectionUpload

Information on files received from autonomous Agents.

Column Type Description
Id uniqueidentifier, not null
ComputerNodeId int, not null
DetectionKind int, not null
TempFileName nvarchar(100), null

dbo.AzureAdTenant

The table of Azure Active Directory tenants from which users are imported.

Column Type Description
id int, not null Record ID
AzureTenantId nvarchar(40), not null Folder ID in Azure

dbo.ColumnValueLoc

Cache of value list item localizations.

Column Type Description
ColumnValueId int, not null Value list item ID.
ColumnId int, not null Custom field ID.
LocaleId int, not null Language ID.
ColumnValue nvarchar(max), not null Localized item value.
ColumnValueShort nvarchar(max), not null Localized reduced item value.

dbo.ConnectionToken

Valid safety token table.

Column Type Description
id int, not null Record ID.
Token varchar, not null Token.
ValidTo datetime, not null Valid to.

dbo.CustomThemeProperty

Property of the custom theme.

Column Type Description
id int, not null Record ID
Name nvarchar(30), not null Name of the theme property.
Value nvarchar(30), not null Value of the theme property.

dbo.DataPack

Data packages inserted by database updates

Column Type Description
id nvarchar(128), not null Data package identifier
InsertedDate datetime, not null Date of insertion

dbo.DataQuery

Data query defined by an SQL query

Column Type Description
id int, not null Record ID
Name nvarchar(255), not null Query name
Description nvarchar(max), null Description
SqlQuery nvarchar(max), null SQL query
IsEnabled bit, not null 1 = the query is enabled, 0 = disabled.
ErrorMessage nvarchar(max), null Error message at the last SQL script run.
Hidden bit, not null

dbo.DataQueryPermission

Permission to run a Data query.

Column Type Description
id int, not null Record ID
DataQueryId int, not null DataQuery (DataQuery.id)
RoleId int, null Role (tRole.iRoleId)
PersonId int, null Person (tPerson.iPersonId)

dbo.DetectEventLog

Detected events from the Event log of computers

Column Type Description
id int, not null Record ID
DetectId int, not null Detection ID
EventDate datetime, null Event date and time (UTC)
EventID int, null Event ID in the Event log
Message nvarchar(max), null Event text

dbo.DetectMethod

Detection method (e.g. without Agent, autonomous Agent, ...)

Column Type Description
id int, not null Record ID.
BehaviorId int, not null Behavior from the system perspective: 0=Custom detection method, 1=Automatically, 2=Autonomous Agent, 3=Without Agent, 4=Agent over TCP/IP, 6=MS SCCM, 7=Manually
Name nvarchar(64), null Name of the detection method.
Custom1 nvarchar(1024), null Field for user data, usually identifier of the custom detection method.

dbo.DetectProfile

Detection profiles

Column Type Description
id int, not null Record ID
ProfileName nvarchar(64), not null Profile name
DefaultProfile bit, not null Default profile
DetectPeriod int, null Period of automatic detection planning
HwMethodId int, null HW detection method ID
HwSharePath nvarchar(255), null Path to the shared folder of HW detection
HwTcpIpPort int, null HW detection agent port number during detection by Agent over TCP/IP
HwUpdateObjects bit, not null Update objects in the tree automatically according to HW detection
SwMethodId int, null SW detection method ID
SwSharePath nvarchar(255), null Path to the shared folder of SW detection
SwTcpIpPort int, null SW detection agent port number during detection by Agent over TCP/IP
SwIsFull bit, not null Full SW detection
SwIncludeFiles nvarchar(255), null Full SW detection, include files
SwExcludeFiles nvarchar(255), null Full SW detection, skip files
SwUpdateInstHist bit, not null Update Installation Registry automatically according to SW detection

dbo.DetRegUninstall

Detected registry entries. The table contains records which may differ in various computers.

Column Type Description
id int, not null Record ID.
DetectId int, not null ID detection.
RegUninstallId int, not null ID of the unique registry key.
EstimatedSize int, null
UninstallString nvarchar(255), null
ProductID nvarchar(255), null
InstallDate nvarchar(255), null
InstallLocation nvarchar(255), null
InstallSource nvarchar(255), null
LogFile nvarchar(255), null
ModifyPath nvarchar(255), null
Readme nvarchar(255), null
NoModify int, null
NoRemove int, null
NoRepair int, null
ALC_ProductPath nvarchar(255), null
PIDKey nvarchar(255), null
CD_KEY nvarchar(255), null Detected activation key.
DigitalProductId nvarchar(255), null Detected product key.

dbo.DocumentFolder

Document folder

Column Type Description
id int, not null Record ID
Name nvarchar(255), not null Folder name
Objects bit, not null 1 = documents in this folder can be linked to objects
SwLicenses bit, not null 1 = documents in this folder can be linked to software licenses
Stocktakings bit, not null 1 = documents in this folder can be linked to the asset stocktaking

dbo.DocumentFolderRight

Permissions of users and groups for documents stored in a certain document folder

Column Type Description
id int, not null Record ID
DocumentFolderId int, not null Document folder (DocumentFolder.id)
PersonId int, null User (tPerson.iPersonId); Just one of the PersonId and RoleId must have a value filled in.
RoleId int, null User group (tRole.iRoleId)
CanRead bit, null 1 = read permission for documents
CanModify bit, null 1 = editing permission for documents
CanDelete bit, null 1 = deletion permission for documents

dbo.EmailSignatureHdSection

Assigning signatures to services.

Column Type Description
EmailSignatureId int, not null
HdSectionId int, null

dbo.FormScriptExtension

Definition of custom JavaScript for forms.

Column Type Description
id int, not null Entity ID.
SectionId int, not null Link to service.
Javascript nvarchar(max), null JavaScript inserted into the page.

dbo.HdSectionEwsTokens

Tokens for logging in to MS Exchange.

Column Type Description
HdSectionId int, not null Service ID (see tHdSection.iHdSectionId)
RefreshToken nvarchar(max), null Refresh token
AccessToken nvarchar(max), null Access token
AccessTokenExpiration datetime, null Access token expiration (UTC)
LastErrorMessage nvarchar(max), null Error message and from the last login to the mailbox. If it contains NULL, the last login was successful.

dbo.HdSectionLoc

Cache of service localizations.

Column Type Description
HdSectionId int, not null Service ID.
LocaleId int, not null Language ID.
HdSection nvarchar(1024), null Localized service name.
HdSectionShort nvarchar(255), null Located short service name.
HdSectionDesc nvarchar(max), null Located short service name.
HdSectionKeywords nvarchar(max), null Localized service keywords.
HdSectionLocId int, not null Record ID.

dbo.HdSectionManager

Effective service managers.

Column Type Description
id int, not null Record ID.
HdSectionId int, not null ID of the service where the user is a manager.
PersonId int, not null User ID.
RequesterRoleId int, not null ID of the group of requesters associated with the permissions (mapping of requesters to the solver team).

dbo.HdSectionMessageTag

Unique service prefix and suffix pair.

Column Type Description
id int, not null Record ID
Prefix nvarchar(255), null Prefix
Suffix nvarchar(255), null Suffix

dbo.HdSectionNodeClass

Object types assigned to services.

Column Type Description
id int, not null Record ID.
HdSectionId int, not null A service (tHdSection.iHdSectionId) to which the object type is linked.
NodeClassId int, not null The object type (tblClass.intClassId) which is linked to the service.

dbo.HdSectionNodeClassMyAssets

Property entrusted to me - services which should be displayed in the service offer on the pages of objects of a certain type.

Column Type Description
id int, not null Record ID.
HdSectionId int, not null The service (tHdSection.iHdSectionId) which should be displayed on the object pages.
NodeClassId int, not null The class of objects (tblClass.intClassId) whose website should display the service.

dbo.HdSectionOperator

Effective main service solvers.

Column Type Description
id int, not null Record ID.
HdSectionId int, not null ID of the service where the user is a main solver.
PersonId int, not null User ID.
RequesterRoleId int, not null ID of the group of requesters associated with the permissions (mapping of requesters to the solver team).

dbo.HdSectionReader

Effective readers in services.

Column Type Description
id int, not null Record ID.
HdSectionId int, not null ID of the service where the user is a reader.
PersonId int, not null User ID.
RequesterRoleId int, not null ID of the group of requesters associated with the permissions (mapping of requesters to the solver team).

dbo.HdSectionRightsLog

Logging of changes in user permissions to services.
The meaning of values in permission columns:
1=enable
0=refuse
NULL=not set

Column Type Description
id int, not null Record ID
TimeStamp datetime, not null Change performance date and time (UTC)
ModifiedByPersonId int, null User ID of a person who performed the change.
ModifiedByPerson nvarchar(255), not null The name of the user who did the change.
HdSectionId int, null Service ID
HdSectionIdOld int, null ID of the original service
HdSection nvarchar(255), null Service name
HdSectionOld nvarchar(255), null Original service name
RoleId int, null User group ID which is the permission holder.
RoleIdOld int, null
Role nvarchar(255), null User group name which is the permission holder.
RoleOld nvarchar(255), null User group name of a person who was originally a permission holder.
PersonId int, null User ID of a person who is the permission holder.
PersonIdOld int, null User ID of a person who was originally a permission holder.
Person nvarchar(255), null User name of a person who is the permission holder.
PersonOld nvarchar(255), null User name of a person who was originally a permission holder.
Operator bit, null Main solver permissions
OperatorOld bit, null Original main solver permissions
Solver bit, null Solver permissions
SolverOld bit, null Original solver permissions
SolverTake1 bit, null Solver permissions with the right to take the ticket over (main)
SolverTake1Old bit, null Original solver permissions with the right to take the ticket over (main)
SolverTake2 bit, null Solver permissions with the right to take the ticket over (secondary)
SolverTake2Old bit, null Original solver permissions with the right to take the ticket over (secondary)
Manager bit, null Manager permissions
ManagerOld bit, null Original manager permissions
Reader bit, null Reader permissions
ReaderOld bit, null Original reader permissions
ExceptionalSolver bit, null Exceptional solver permissions
ExceptionalSolverOld bit, null Original exceptional solver permissions
IrregularOperator bit, null Permissions of the ticket reporter (formerly of the irregular operator)
IrregularOperatorOld bit, null The original permissions of the ticket reporter (formerly of irregular operator)
SolverGroup bit, null
SolverGroupOld bit, null
RequesterRoleId int, null ID of the group of requesters associated with the permissions (mapping of requesters to the solver team).
RequesterRoleIdOld int, null ID of the group of requesters originally associated with the permissions (mapping of requesters to the solver team).
RequesterRole nvarchar(255), null Name of the group of requesters associated with the permissions (mapping of requesters to the solver team).
RequesterRoleOld nvarchar(255), null Name of the group of requesters originally associated with the permissions (mapping of requesters to the solver team).

dbo.HdSectionSolver

Effective service solvers.

Column Type Description
id int, not null Record ID.
HdSectionId int, not null ID of the service where the user is a solver.
PersonId int, not null User ID.
RequesterRoleId int, not null ID of the group of requesters associated with the permissions (mapping of requesters to the solver team).

dbo.HdSectionSolverGroup

Effective solvers from solver groups of services.

Column Type Description
id int, not null Record ID.
HdSectionId int, not null ID of the service where the user is a solver group member.
PersonId int, not null User ID.
RequesterRoleId int, not null ID of the group of requesters associated with the permissions (mapping of requesters to the solver team).

dbo.IdSeqType

Numeric sequence types.

Column Type Description
id int, not null Record ID.
IdSeqType nvarchar(32), not null Numeric sequence type.

dbo.IntegratedAuthIpRange

IP address range for Integrated Windows Authentication.

Column Type Description
id int, not null Record ID.
FromIP bigint, null Beginning of the range of IP addresses, including.
ToIP bigint, null End of the range of IP addresses, including endpoint.

dbo.InventoryDocument

Stocktaking - documents.

Column Type Description
InventoryId int, not null Inventory (tblInventory.intInventoryId).
AMDocumentId int, not null Document (tblDocument.id)

dbo.KindDataType

Property data types in AM.

Column Type Description
KindDataTypeId int, not null Property data type ID.
DataTypeName nvarchar(20), null Property data type name.

dbo.KindRight

Security for properties.

Column Type Description
id int, not null Record ID.
KindId int, not null Property definition ID.
RoleId int, not null Group ID.
ClassId int, null Object kind ID. The value NULL meals that the permission applies to all object kinds.
CanRead tinyint, null Permission to read.
CanModify tinyint, null Permission to change value.

dbo.LibraryIcon

Service icon library.

Column Type Description
Id int, not null Record ID
Name nvarchar(100), null Icon name
Content varbinary, not null Binary content of file in PNG format
SystemIcon bit, not null 1 = system icon

dbo.LicDowngrade

License - downgrade.

Column Type Description
LicHistId int, not null License ID - tblListHist
ProductId int, not null Product ID - tblProduct
Desc nvarchar(255), null Note

dbo.LicHistCust

License custom fields values.

Column Type Description
LicHistId int, null

dbo.LicHistDocument

License - links to documents and media.

Column Type Description
LicHistId int, not null License (tblLicHist.intLicHistId)
AMDocumentId int, not null Document (tblDocument.id)

dbo.LicHistItemAssign

Assigning/removing/moving license to/from/between computers.

Column Type Description
id int, not null Record ID
LicHistId int, not null License
LicHistItemId int, null License item
AssignedDate datetime, not null Date assigned/removed
AssignedPersonId int, not null Assigning/Removing author
SrcNodeId int, null Source object
DestNodeId int, null Target object
LicInfo nvarchar(1000), null Information on the assigned/removed license.
ItemInfo nvarchar(1000), null Information on the assigned/removed license item.

dbo.LicHistLog

Change record for a license or a license item.

Column Type Description
id int, not null Record ID.
LogDate datetime, not null Date and time of the event.
LicHistId int, null The license ID to which the change relates. A foreign key in the LicHist table.
LicHistLogKindId int, not null Change kind ID. The kinds of changes are specified in the LicHistLogKind table.
PersonId int, not null Change author ID. A foreign key in the tPerson table.
PropName nvarchar(100), null Name of the changed license property or license item property.
OldVal nvarchar(255), null The original property value.
NewVal nvarchar(255), null New property value.
Message nvarchar(max), null A message displayed in the license log.

dbo.LicHistLogKind

Kind of change of a license or a license item.

Column Type Description
id int, not null Record ID.
LogKind nvarchar(100), not null Kind of change.
MsgTemplate nvarchar(255), not null Template of the message for displaying the change in the license log.

dbo.LicHistMedia

License - links to documents and media.

Column Type Description
LicHistId int, not null License (tblLicHist.intLicHistId)
MediaId int, not null Media (tblMedia.id)

dbo.LicHistRelation

A table containing links between licenses in AM Console

Column Type Description
id int, not null Record ID.
BeginLicHistId int, not null Initial license link ID. A foreign key on the tblLicHist table.
EndLicHistId int, not null End license link ID. A foreign key on the tblLicHist table.
LicHistRelationTypeId int, not null Link type. A foreign key on the LicHistRelationType table.
ModifiedDate datetime, not null Date of last link edit.
ModifiedByPersonId int, not null Person who performed the last link edit.

dbo.LicHistRelationType

Types of links between licenses in the AM

Column Type Description
id int, not null Record ID
BeginName nvarchar(32), not null Start of link (name).
EndName nvarchar(32), not null End of link (name).
Directional bit, not null If the link is directional or non-directional. 1 = directional, 0 = non-directional.
Cyclic bit, not null if creating circular tasks is permitted. 1 = Yes, 0 = No.
OneToMany bit, not null If the link type is OneToMany. 1 = OneToMany, 0 = ManyToMany.
LicHistRelationTypeBehaviorId int, not null Link behavior. If system or custom one. A foreign key on LicHistRelationTypeBehavior.

dbo.LicHistRelationTypeBehavior

Types of links between licenses in the AM from the viewpoint of system/custom links.

Column Type Description
id int, not null Record ID
Name nvarchar(70), null Name

dbo.LicKind

"CAL/Licensing" list, i.e. per device, per user, etc.

Column Type Description
id int, not null
LicKind nvarchar(32), not null

dbo.LicProductCoverage

Which of all products have license coverage.

Column Type Description
LicHistId int, not null License ID - tblListHist
ProductId int, not null Product ID - tblProduct
ProductPackId int, null

dbo.LicRight

Permissions of persons and groups to software licenses of organizations.

Column Type Description
id int, not null Record ID
NodeId int, null Organization (tblNode.intNodeId) to whose software licenses the permissions apply.
PersonId int, null Authorized user (tPerson.iPersonId)
RoleId int, null Authorized group of users (tRole.iRoleId)
CanRead tinyint, null Permission to read
CanModify tinyint, null Permission to modify

dbo.LicType

License types.

Column Type Description
id int, not null Item ID.
LicType nvarchar(32), not null Type name.

dbo.LogLevel

Enumeration of log levels

Column Type Description
id int, not null Record ID
Name nvarchar(50), not null Log level name

dbo.MailMessage

Outgoing email queue.

Column Type Description
id int, not null
EmlMail varbinary, not null
SendAttempts int, null
LastErrorMsg nvarchar(max), null
LastAttemptTime datetime, null
Priority int, null Priority in the queue for sending. Larger numbers represent higher priority. The default value is 10000.
Recommended values:
- Urgent messages (e.g., synchronization messages between systems) = 15000
- Standard notifications and alerts = 10000
- Messages sent in bulk = 5000

dbo.MediaLend

Information on items lent and returned in the media library.

Column Type Description
MediaId int, not null Media (tblMedia.id)
lintPersonNodeId int, null Lended to person in tree - tblNode
txtPerson nvarchar(255), null Lended to
dteLended datetime, null Date lended
dteReturned datetime, null Date returned
txtNote nvarchar(max), null Note
liLendingPersonId int, not null Lended by - tPerson
liAcceptingPersonId int, null Taken over by - tPerson

dbo.News

News.

Column Type Description
id int, not null Primary table key.
CreatedDate datetime, not null Creation date of the news post.
Subject nvarchar(max), not null Name of the news post.
Text nvarchar(max), null Text of the news post.
Order int, not null News post display order.
ShowEndDate datetime, null Date until which the news post shall be displayed.
CreatedByPersonId int, not null User who created the news post.
HtmlText nvarchar(max), null HTML text of the news post.
SentDate datetime, null Date and time of the last sending of the news post.
Important bit, not null 1 = important news post. Alerts for important unread news are displayed on every WA page.
PublishToTenants bit, not null 1 = news post displayed to users of all tenants. This option can only be enabled in the ALVAO provider's database.
ShowToRequesters bit, not null 1 = also show to requesters of selected services; 0 = show only to members of service teams

dbo.NewsHdSection

Services for which the individual news are intended.

Column Type Description
id int, not null Primary table key.
NewsId int, not null id of the news post (News.id).
HdSectionId int, null id of the service for which the news post is intended (tHdSection.iHdSectionId). NULL = intended for all services.

dbo.NewsRead

Records of reading the news. In multi-tenant operation, records of reading news displayed to other tenants are saved in the provider's database.

Column Type Description
id int, not null Record ID
NewsId int, not null News post ID (News.id).
PersonId int, not null Person ID (tPerson.iPersonId). Person ID in the tenant's database in a multi-tenant operation.
PersonName nvarchar(255), null Name of the person
PersonLogin nvarchar(255), null Person’s username
TenantId int, null Tenant ID in the tenant database. ZERO, if this is a local news post.
Organization nvarchar(255), null Organization name in the tenant database. NULL if this is local news post.
FirstDisplayed datetime, not null Date and time user first viewed the news post.

dbo.NewTicketFormColumn

Column order on a New Ticket Form

Column Type Description
id int, not null Entity ID
SectionId int, not null Link to service
ColumnId int, not null Link to column
Order int, not null Column order on a New Ticket Form
Required bit, not null Marking the item obligation.

dbo.NewTicketFormSection

Column Type Description
id int, not null
Name nvarchar(255), not null
Order int, not null
SectionId int, not null
Expand bit, not null

dbo.NewTicketFormTextBlock

Column Type Description
id int, not null
TextHtml nvarchar(max), null
Order int, not null
SectionId int, not null

dbo.NodeDocument

Objects in the tree - links to documents.

Column Type Description
lintNodeId int, not null Object (tblNode.intNodeId
AMDocumentId int, not null Document (tblDocument.id)
RemovedDate datetime, null Date of link deletion.
RemovedByPersonId int, null ID of the person who deleted the link.

dbo.NodeHealthStatus

Object health status

Column Type Description
id int, not null Health status ID.
Description nvarchar(max), null Status description

dbo.NodeHealthStatusLoc

Cache of language localizations of object health statuses, see NodeHealthStatus.

Column Type Description
NodeHealthStatusId int, not null Health status ID (NodeHealthStatus.id).
LocaleId int, not null Language ID (tLocale.iLocaleId).
Description nvarchar(max), null Localized status description.

dbo.NodeRelation

Table with links between objects in AM Console

Column Type Description
id int, not null Record ID.
BeginNodeId int, not null ID of start link object. Foreign key on tblNode table.
EndNodeId int, not null ID of end link object. Foreign key on tblNode table.
NodeRelationTypeId int, not null Link Type. Foreign key on NodeRelationType table.
CreatedDate datetime, not null Link creation date and time (UTC)
CreatedByPersonId int, not null User ID of a person who created the link (tPerson.iPersonId).
RemovedDate datetime, null Link removal date and time (UTC)
RemovedByPersonId int, null User ID of a person who deleted the link (tPerson.iPersonId).

dbo.NodeRelationType

Types of links between objects in the AM.

Column Type Description
id int, not null Record ID
BeginName nvarchar(32), not null Start of link (name).
EndName nvarchar(32), not null End of link (name).
Directional bit, not null If the link is directional or non-directional. 1 = directional, 0 = non-directional.
Cyclic bit, not null if creating circular tasks is permitted. 1 = Yes, 0 = No.
OneToMany bit, not null If the link type is OneToMany. 1 = OneToMany, 0 = ManyToMany.
NodeRelationTypeBehaviorId int, not null Link behavior. System or custom. Foreign key to NodeRelationTypeBehavior.
LineStyle varchar, not null
LineColor varchar, not null
AffectsNodeHealth bit, not null 1 = health of the final object is influenced by the health of the starting object. 0 = otherwise.

dbo.NodeRelationTypeBehavior

Types of links between objects in the AM from the viewpoint of system/custom links.

Column Type Description
id int, not null Record ID.
Name nvarchar(70), null Name.

dbo.NodeRightLog

Logging of changes in permissions of users in Asset Management.

Column Type Description
Id int, not null Record ID.
TimeStamp datetime, not null Date and time of the change execution.
User nvarchar(255), null User name.
Group nvarchar(255), null Group name.
Object nvarchar(255), null Object name.
ObjectOld nvarchar(255), null Object name - the previous value.
Recursive bit, not null Check box including of child objects.
RecursiveOld bit, null Check box including of child objects - the previous value.
Class nvarchar(255), null Object kind name.
ClassOld nvarchar(255), null Object kind name - the previous value.
Read bit, null Permission to read.
ReadOld bit, null Permission to read - the previous value.
Write bit, null Permission to edit.
WriteOld bit, null Permission to edit - the previous value.
Move bit, null Permission to move.
MoveOld bit, null Permission to move - the previous value.
Create bit, null Permission to create any objects.
CreateOld bit, null Permission to create any objects - the previous value.
Delete bit, null Permission to delete.
DeleteOld bit, null Permission to delete - the previous value.
ModifiedBy nvarchar(255), not null Logged-in user name.

dbo.OperatorServiceUsage

Services to which the given solver created tickets last using the New Ticket Form.

Column Type Description
id int, not null Record ID.
PersonId int, not null The solver who used the given service while registering the ticket.
HdSectionId int, not null Used service ID while registering the ticket
LastUsed datetime, not null Service last use time

dbo.PeriodicAlert

Periodic alerts not defined by an SQL query. Sent by e-mail, periodically with the selected regularity.

Column Type Description
id int, not null Record ID
Name nvarchar(255), not null Alert name
Description nvarchar(max), null Description
IsEnabled bit, not null If sending is enabled. 1 = enabled, 0 = disabled.
AttachCSV bit, not null If the CSV attachment is be attached to the notification. 1 = enabled, 0 = disabled
PeriodicAlertPeriodId tinyint, not null Send period. A foreign key on PeriodicAlertPeriod.
StartDate datetime, not null Date and time from which the alert should be sent. At the same time, it is the starting point for calculating the date and time another will be sent according to the selected period.
LastSent datetime, null Date and time of last alert sent.
SqlQuery nvarchar(max), null SQL query defining alerts.
RunOverAnalyticalDatabase bit, not null If starting above the analytical database is enabled. 1 = enabled, 0 = disabled.
LastModified datetime, not null Date and time of the last notice modification.
ErrorMessage nvarchar(max), null Error message at the last SQL script run.

dbo.PeriodicAlertPeriod

Send period of periodic alerts.

Column Type Description
id tinyint, not null Record ID
Name nvarchar(255), not null Period name

dbo.PersonBehavior

People types. Normal users =1, system users >1.

Column Type Description
id int, not null Record ID.
Description nvarchar(max), null Description of the system person type.

dbo.PersonEmailUsage

Use of an e-mail address for sending the message by a specific user.

Column Type Description
id int, not null Record ID.
UsedByPersonId int, not null The user who used the e-mail address.
UsedEmail nvarchar(255), not null Used e-mail address for sending the message.
LastUsed datetime, not null Time of the last use of the email address.

dbo.PersonEventDisplay

Events viewed by a person.

Column Type Description
Id int, not null
PersonId int, null
ActId int, null
TicketApprovalItemId int, null

dbo.PersonGridView

Cache for the number of unread tickets from the viewpoint of a specific user.

Column Type Description
id int, not null Record ID.
PersonId int, not null Person (tPerson.iPersonId).
GridName nvarchar(200), null Name of table (grid), see the ProfileValue.ValueName table.
ViewName nvarchar(200), null View name.
UnreadTicketsCount int, null Number of unread tickets in the view.
LastCheck datetime, null Time (UTC) of the last update of the UnreadTicketsCount value.

dbo.PersonManager

Pre-counted structure of managers and employees.

Column Type Description
ManagerPersonId int, not null Manager's ID.
EmployeePersonId int, not null Employee's ID.
Distance int, not null Hierarchical distance of a user from his/her supervisor. Automatically calculated column. Direct manager = 1, manager of a direct manager = 2 etc.

dbo.PersonPasswordHistory

Used people's passwords.

Column Type Description
id int, not null Record ID.
SinceDate datetime, not null Password setting date.
PersonId int, not null Person Id.
Password nvarchar(255), not null Hash of password used.

dbo.PersonTicketDisplay

A record from the history of the last viewed tickets of the requester.

Column Type Description
TicketId int, not null Viewed ticket number.
PersonId int, not null ID of the person who viewed the ticket.
LastDisplayed datetime, null Date and time of the last view of the ticket.
EventsNotDisplayed bit, not null
Id int, not null

dbo.PrintReportTemplate

Templates for print reports

Column Type Description
id int, not null Record ID
Name nvarchar(255), not null Template name
Description nvarchar(max), null Description of template
LastModified datetime, not null Date and time of last change
LastModifiedByPersonId int, not null User ID of the person who performed the latest change (tPerson.iPersonId).

dbo.ProductCust

Product License custom fields values.

Column Type Description
ProductId int, not null

dbo.ProductState

Status of the products

Column Type Description
id int, not null Product status - numerical (Primary key)
ProductState nvarchar(127), not null Product status - written
txtDesc nvarchar(255), not null txtDesc

dbo.ProfileValue

View settings table

Column Type Description
PersonId int, not null Foreign key to table tPerson - iPersonId. Specifies the settings "owner"
ValueName nvarchar(max), not null Name of settings including path used in registries. The path is provided for the purpose of product identification
StringValue nvarchar(max), null String settings value
IntValue int, null Int settings value
Backup bit, not null

dbo.ReceivedMessage

Table for temporary storage of read messages for custom actions.

Column Type Description
id int, not null Message ID.
EmlMail varbinary, not null Message in EML format.
Created datetime, not null Date and time of message storage in the database.

dbo.ReceivedMessageRule

Rules for incoming messages to service mailboxes.

Column Type Description
id int, not null Record ID
OrderNum int, not null Determines the order in which the rules are detected and applied.
RuleName nvarchar(255), not null Name of rules (must be unique).
SubjectCondition nvarchar(255), null Condition for comparing with the subject of the loaded mail.
BodyCondition nvarchar(255), null Condition for comparing with the body of the loaded mail.
SenderCondition nvarchar(255), null Condition for comparing with the recipient of the loaded mail.
ReceiverCondition nvarchar(255), null Condition for comparing with the sender of the loaded mail.
SendMessage bit, not null Permit "Send message" action (Yes/No).
MailTo nvarchar(255), null Message recipient for "Send message" action.
MailSubject nvarchar(255), null Message subject for "Send message" action.
MailText nvarchar(max), null Message text for "Send message" action.
MoveRequestToService bit, not null Permit "Move to service" action (Yes/No).
MoveToSectionId int, null If "Move to service" is permitted, the service id is displayed, otherwise NULL.
ResolveRequest bit, not null Enabling the option "Resolve ticket" (Yes/No).
DeleteRequest bit, not null Permit "Remove ticket" option (Yes/no).
ModifiedDate datetime, null Date and time of last rule edit.
ModifiedByPersonId int, null Person who edited the rules.

dbo.RelatedTicketRule

The rules for automatic creation of linked tickets while transiting the source ticket to a certain status.

Column Type Description
id int, not null Record ID
TicketStateId int, not null Ticket status ID (TicketState.id)
TicketTemplateId int, not null Ticket template ID (see TicketTemplate.id)
TicketRelationTypeId int, not null ID of the relation type between tickets (see TicketRelationType.id)
InDirection bit, not null Relation direction; 1 = the created ticket is at the beginning of the relation, 0 = the created ticket is at the end of the relation.
TicketNameTemplate nvarchar(1024), null Ticket name template
RelatedTicketRuleRequesterModeId tinyint, not null ID of requester setting method (see RelatedTicketRuleRequesterMode.id).
1 = source ticket requester; 2 = source ticket solver; 3 = RequesterPersonId.
RequesterPersonId int, null ID of requester for a new ticket (see tPerson.iPersonId)
RequesterColumnId int, null ID of selected custom field of type User. This column is used when RelatedTicketRuleRequesterModeId=4. Otherwise is null.
SqlCondition nvarchar(max), null SQL condition for creating a ticket

dbo.RelatedTicketRuleColumn

Copied items of the source ticket while creating linked tickets.

Column Type Description
RelatedTicketRuleId int, not null Rule ID (see RelatedTicketRule.id)
ColumnId int, not null Ticket item ID (see tColumn.iColumnId)

dbo.RelatedTicketRuleRequesterMode

Method of setting the requester while creating linked tickets, see RelatedTicketRule.

Column Type Description
id tinyint, not null Record ID
Description nvarchar(1024), null Record description

dbo.RequiredClassKind

The table contains properties that must be filled in for the given object types.

Column Type Description
ClassId int, not null Object kind ID (tblClass.intClassId)
KindId int, not null Property definition ID (tblKind.intKindId)

dbo.RoleBehavior

Types of system rolls, e.g. all users, administrators, ...

Column Type Description
id int, not null
RoleBehavior nvarchar(100), null

dbo.RoleMembershipLog

Logging of changes in membership in groups.

Column Type Description
Id int, not null Record ID.
TimeStamp datetime, not null Date and time of the operation execution.
MemberTypeId int, not null Kind of membership in the group.
Member nvarchar(255), not null User or group name.
OperationId int, not null Operation.
Group nvarchar(255), not null Group name.
ModifiedBy nvarchar(255), not null Logged-in user name.

dbo.RoleMembershipLogMemberType

Kind of membership in the group.

Column Type Description
Id int, not null Membership kind ID.
Name nvarchar(50), not null Membership kind name.

dbo.RoleMembershipLogOperation

Executed operation which is logged.

Column Type Description
Id int, not null Operation ID.
Name nvarchar(50), not null Operation name.

dbo.SamAlert

SAM notifications sent.

Column Type Description
id int, not null Record ID
ProductId int, not null Product
ComputerId int, not null Computer
SentDate datetime, not null Date on which the notification was sent
SamAlertRuleId int, not null Notification type
SequenceNum int, not null Sequence number of notification
Recipients nvarchar(max), null Recipients
ResolvedDate datetime, null Date on which the system determined the problem was resolved.

dbo.SamAlertConfig

SAM configuration of notifications.

Column Type Description
CheckingDetectPeriod int, not null
SendTimeHour float, not null
RepeatLastAlertAfterDays int, null
MaxDetectAgeDays int, null

dbo.SamAlertRule

SAM notification rules.

Column Type Description
id int, not null
Active bit, not null
AlertAfterDays int, null
AlertSwManager bit, not null
AlertSuperior bit, not null
AlertRoleId int, null

dbo.SamType

SAM notification type - Audit: yes, no, via e-mail.

Column Type Description
id int, not null
Name nvarchar(32), not null
Desc nvarchar(256), null

dbo.Scanner

Scanners importing data from other systems or physical devices into Alvao.

Column Type Description
id int, not null Scanner id (system-defined values)
Name nvarchar(32), not null Scanner name

dbo.ScannerPropertyLockout

Locking of values of object properties (dbo.tblProperty) for editing by scanners (dbo.Scanner).

Column Type Description
id int, not null
ScannerId int, not null Scanner (Scanner.id)
ClassId int, not null Object kind (tblClass.intClassId)
LockingKindId int, not null A property definition (tblKind.intKindId) whose non-empty value (tblProperty) locks the property LockedKindId for editing.
LockedKindId int, not null A property definition (tblKind.intKindId) which is locked for editing by the non-empty value of the property LockingKindId.

dbo.SccmConnection

Connection to MS SCCM

Column Type Description
id int, not null Record ID
SccmConnectionKindId int, not null Type of connection (SccmConnectionKind.id)
Url nvarchar(2048), null Administration Service URL
Username nvarchar(32), null Login name for connecting to Administration Service
Password nvarchar(32), null User password
ClientId nvarchar(255), null GUID of the native client application registered in Azure. Required when connecting via Cloud Management Gateway.
TokenEndpoint nvarchar(2048), null URL of the access point for the native client application used to obtain an authorisation token for connecting via the Cloud Management Gateway.
ApplicationUri nvarchar(2048), null URL of the web application registered in Azura used to connect via the Cloud Management Gateway.
ConnectionString nvarchar(2048), null Connection string for the SCCM database

dbo.SccmConnectionKind

Type of connection to MS SCCM

Column Type Description
id int, not null Record ID:
1=Administration Service
2=Database
Name nvarchar(32), not null Type name

Apps.Script

Application scripts.

Column Type Description
id int, not null Script ID.
AppId int, not null Application ID.
Name nvarchar(255), not null Script name.
Code nvarchar(max), null Source code of the script.
IsCompilable bit, not null Whether the source code can be compiled. 1 = yes, 0 = no.
LastChanged datetime, null The date the script was last modified.
IsLibCode bit, not null If the code is library. 1 = yes, 0 = no.
Codesign nvarchar(2048), null Certified script integrity check value.
Warning bit, not null 1 = the script contains at least one warning, 0 = no warnings in the script.

dbo.SearchLog

Log of searched queries

Column Type Description
id int, not null Record ID
TimeStamp datetime, not null Date and time of search
Query nvarchar(max), null Query
PersonId int, null User ID

dbo.SectionSequence

Column Type Description
NextSectionId int, not null

dbo.Server

Settings of server applications (Alvao Service, AM Collector).

Column Type Description
id int, not null
Default bit, not null
Hostname nvarchar(20), null
Desc nvarchar(max), null
LastConnectDate datetime, null
Unknown bit, not null
ApprovedCollector bit, not null
DetEvalImmediately bit, not null
DetPingBeforeDirect bit, not null
DetPingBeforeAgent bit, not null
DetAfterPcOffMinutes int, not null
DetAafterErrorMinutes int, not null
DetCntAtOnce int, not null
DetEvalCntAtOnce int, not null
DetBlockSleepTimeMinutes int, not null
DetFilter nvarchar(max), null
DetEvalFilter nvarchar(max), null
PswdFilePath nvarchar(1024), null
NetScanActive bit, not null
NetScanAlwaysSaveIP bit, not null
SchedEvalActive bit, not null
SchedEvalTimeFrom float, null
SchedEvalTimeTo float, null
SchedEvalDayExc int, null
SchedDetActive bit, not null
SchedDetTimeFrom float, null
SchedDetTimeTo float, null
SchedDetDayExc int, null
AutoLoadActive bit, not null
AutoLoadFolder nvarchar(1024), null
AutoLoadDeleteOnSucc bit, not null
AutoloadDeleteOnFail bit, not null
AutoLoadStorageConString nvarchar(1024), null Connection string of MS Azure storage account. The Alvao Service will automatically load detection data from this storage.
SwLibDownloadLib bit, not null The collector will automatically update the SW product library from the Internet. If the option is enabled, it will take precedence over updating from the folder.
SwlibEvalAllDetAfterDownload bit, not null
SwlibCheckNewLibDays int, null
SwLibSendAddUnknownReq bit, not null
SwLibSearchUnknownSW bit, not null
SwlibSendAnon bit, not null
SwLibSendContactEmail nvarchar(255), null
SwLibLoadFromPath nvarchar(1024), null The folder from which the new version of SW products library is uploaded.
IsAlvaoService bit, not null 1 = this record applies to Alvao Service.

dbo.SharedView

Table of shared views.

Column Type Description
id int, not null Shared view identifier
OwnerPersonId int, not null View owner. A foreign key to the tPerson table.
Settings nvarchar(max), not null Shared view setting
GridName nvarchar(max), not null Name of a table which the shared view is assigned to. The same as dbo.ProfileValue.ValueName.
Removed datetime, null Time of view deletion. If it wasn’t, NULL is present.

dbo.SharedViewRecipient

Table of users and groups which the view is shared with.

Column Type Description
RoleId int, null The group of persons who the view is shared with.
SharedViewId int, not null A foreign key to the SharedView table.
id int, not null Record identifier.
PersonId int, null A person who the view is shared with.

dbo.SlaAlertRuleReceiver

Notice for unresolved tickets - other recipients.

Column Type Description
id int, not null
SlaAlertRuleId int, not null
PersonId int, null
RoleId int, null

dbo.SlaLoc

Cache of SLA localizations.

Column Type Description
SlaId int, not null SLA ID.
LocaleId int, not null Language ID.
Sla nvarchar(255), null Localized SLA name.
SlaDesc nvarchar(max), null Localized SLA description.

dbo.SlaRightsLog

Logging of changes in SLA assignment
The meaning of values in permission columns:
1=enable
0=refuse
NULL=not set

Column Type Description
id int, not null Record ID
TimeStamp datetime, not null Change performance date and time (UTC)
ModifiedByPersonId int, null User ID of a person who performed the change.
ModifiedByPerson nvarchar(255), not null The name of the user who did the change.
HdSectionId int, null Service ID
HdSectionIdOld int, null ID of the original service
HdSection nvarchar(255), null Service name
HdSectionOld nvarchar(255), null Original service name
RoleId int, null User group ID which is the permission holder.
RoleIdOld int, null
Role nvarchar(255), null User group name of a person who was originally a permission holder.
RoleOld nvarchar(255), null
PersonId int, null User ID of a person who is the permission holder.
PersonIdOld int, null User ID of a person who was originally a permission holder.
Person nvarchar(255), null User name of a person who is the permission holder.
PersonOld nvarchar(255), null User name of a person who was originally a permission holder.
SlaId int, null SLA ID
SlaIdOld int, null ID of the original SLA
Sla nvarchar(255), null SLA name
SlaOld nvarchar(255), null Original SLA name
Access bit, null Access permissions
AccessOld bit, null Original access permissions
Default bit, null Marking of the default SLA
DefaultOld bit, null Original marking of the default SLA
Inheritance bit, null Inheritance.
InheritanceOld bit, null Original value of inheritance.

dbo.SnmpDeviceTypeMap

Map for determining the type of object based on device descriptions in SNMP.

Column Type Description
id int, not null Record id
SysDescrRegex nvarchar(max), not null Regex pattern of the "sysDescr" SNMP values (OID 1.3.6.1.2.1.1.1) associated with this record. See Regular Expression Language - Quick Reference.
ClassId int, null Object type (see tblClass).

dbo.StringLoc

Cache of text string localizations.

Column Type Description
StringId int, not null Text string ID.
LocaleId int, not null Language ID.
String nvarchar(max), null Localized string text.

dbo.Subscriber

A table containing information on the customer and on the ticket on which information is taken.

Column Type Description
id int, not null
PersonId int, not null
TicketId int, not null
SinceDate datetime, null
SubscribedByPerson int, null Id of the user who set the subscription.

dbo.SwItemKind

Kinds of records in the views of software.

Column Type Description
id int, not null Record ID.
Kind nvarchar(64), not null Kind of record.

dbo.tAccount

Organization (in accordance with CRM, i.e. the company).

Column Type Description
iAccountId int, not null
sAccount nvarchar(255), not null
sImportSystem nvarchar(255), null
sImportRecordId nvarchar(255), null
dRemoved datetime, null
liRemovedPersonId int, null
dCreated datetime, not null
liCreatedPersonId int, null
dModified datetime, not null
liModifiedPersonId int, null
Phone nvarchar(30), null Phone
Phone2 nvarchar(30), null Phone 2
Fax nvarchar(30), null Fax
Email nvarchar(50), null Email
Email2 nvarchar(50), null Email 2
AddressId int, null Address 1
Address2Id int, null Address 2
Web nvarchar(50), null Company web
IdentificationNumber nvarchar(20), null Company ID - company identification number
TaxIdentificationNumber nvarchar(20), null VAT ID - value added tax identification number

dbo.tAccountCust

Organization custom fields values.

Column Type Description
liAccountId int, null

dbo.tAct

The record in communication or ticket log.

Column Type Description
iActId int, not null Record ID
liActKindId int, null Link to record type
dAct datetime, null Time at which the event occurred:
sAct nvarchar(max), null Name of event
mActNotice nvarchar(max), null Note to event
liActFromPersonId int, null Link to sender.
liActToPersonId int, null Link to recipient.
liActHdTicketId int, null Ticket to which the event belongs
sActFrom nvarchar(1024), null Sender name
sActFromEmail nvarchar(255), null Sender email
sActFromPhone nvarchar(255), null Sender's phone
mActFromContact nvarchar(max), null Sender contact details
sActFromMobile nvarchar(255), null Sender cell phone
sActFromOffice nvarchar(255), null Sender office
sActFromDepartment nvarchar(255), null Sender's department
sActFromWorkPosition nvarchar(255), null Sender's job
sActFromCompany nvarchar(255), null Sender's company
sActTo nvarchar(2048), null Name of the recipient. At e-mail messages sent to multiple recipients, the column contains all message recipients.
sActToEmail nvarchar(255), null Recipient e-mail. The column is empty at e-mail messages sent to multiple recipients.
nActWorkHours float, null Number of work hours
dActRemoved datetime, null Time at which the event was removed. The event is not removed for NULL
sActCc nvarchar(2048), null Copy
sActAutoSubmitted nvarchar(255), null Atribut AutoSubmitted read from email
sActMessageId nvarchar(255), null Atribut MessageId read from email
sActXSpamLevel nvarchar(255), null Atribut XSpamLever read from email
sActXSpamStatus nvarchar(255), null Atribut XSpamStatus read from email
nActTravelHours float, null Time traveled in hours
nActTravelKm float, null Travel distance in km
bNoCharge bit, not null If the value is 1, paid
bWaitingForUser bit, null 1 - Marks the start of waiting for the requisitioner from 0 - Marks the end of waiting for the requisitioner NULL - does not change the status of waiting for the requisitioner
dRecordCreated datetime, null Time at which the record was created. This attribute is only available from version 2.9, records created with an older version will have a NULL value
sRecordCreatedByMachine nvarchar(255), null Name of computer on which the record was created. This attribute is only filled in by the ALVAO Service. This attribute is only available from version 2.9, records created with an older version will have a NULL value
iRecordCreatedByProcessPid int, null Process ID which created the record. This attribute is only available from version 2.9, records created with an older version will have a NULL value
CreatedByPersonId int, null User ID of the event creator
ActHtml nvarchar(max), null
ActOperationId int, null Process kind ID
EffectiveDate datetime, null
ActMarkId tinyint, null Record marking. A foreign key to the ActMark table.
UserRead bit, not null The flag specifying whether this event can also be seen by requesters or ticket participants without additional permissions for the service

dbo.tActKind

Record type tAct, e.g. "e-mail", "phone", "note", "process", …

Column Type Description
iActKindId int, not null Record ID: 1 = e-mail, 2 = phone, 3 = personal meeting, 4 = letter, 5 = voice message, 6 = written message, 7 = form, 8 = note, 9 = process, 10 = other, 11 = alert.
sActKind nvarchar(255), null Naming the type of event
iActKindOrder int, null Order in which records are displayed.
Removable bit, not null

dbo.tAddress

Address

Column Type Description
id int, not null
Street nvarchar(max), not null Street
ZIP nvarchar(20), null ZIP code
City nvarchar(100), not null City
Country nvarchar(100), null Country

dbo.tApprovalSchema

Approval schemes.

Column Type Description
iApprovalSchemaId int, not null
sApprovalSchema nvarchar(255), null
mApprovalSchemaDescription nvarchar(max), null
dApprovalSchemaRemoved datetime, null
dApprovalSchemaCreated datetime, null
AutoApproveStepsSameApprover bit, not null Automatic approval of steps with the same approver.

dbo.tApprovalSchemaItem

Approval scheme step.

Column Type Description
iApprovalSchemaItemId int, not null
liApprovalSchemaItemApprovalSchemaId int, not null
iApprovalSchemaItemOrder int, not null
liApprovalSchemaItemAuthorityRoleId int, null
bApprovalSchemaItemAuthorityManagerOfUser bit, not null The "Requester's direct manager" approval step
bApprovalSchemaItemAuthorityRootManagerOfUser bit, not null
nExpirationHours float, null
sCustom nvarchar(255), null
sApprovalSchemaItemCustomUrl nvarchar(max), null Custom form for "approval/rejection".
AutoApproveByRequester bit, not null The step is automatically approved by the requester, if he is a member of the selected approval group.
AuthorityRequester bit, not null "Requester" approval step.
OnlyRequesterOrHisManager bit, not null Selection of the approval step "Group" - "only the requester or their manager"

dbo.tArticle

Article in Knowledge Base.

Column Type Description
iArticleId int, not null
sArticle nvarchar(1024), null
mArticleAnnotation nvarchar(max), null
mArticle nvarchar(max), null
dArticleCreated datetime, null
dArticleModified datetime, null
liArticleAuthorPersonId int, null
ModifierPersonId int, null
HtmlArticle nvarchar(max), null
Published bit, null
Order int, null
Removed datetime, null
HtmlArticleBinary varbinary, null
HtmlArticleBinaryExt nvarchar(10), null
SimilarityVector nvarchar(max), null Contains embedding vector calculated from the article text.

dbo.tBankHoliday

National holidays.

Column Type Description
iBankHolidayId int, not null
liBankHolidayRegionId int, null
dBankHoliday datetime, not null
sBankHoliday nvarchar(255), null

dbo.tBankHolidayLoaded

National holiday blocks included in the database. A block is a list of holidays belonging to one region and year.

Column Type Description
liBankHolidayRegionId int, not null
iYear int, not null
dRevision datetime, not null

dbo.tBankHolidayRegion

Local national holiday regions.

Column Type Description
iBankHolidayRegionId int, not null
sBankHolidayRegion nvarchar(255), not null

dbo.tblADMap

Mapping attributes from AD to AM properties. This configuration is used by ImportAD.

Column Type Description
lintClassId int, null
lintKindId int, null
txtADClass nvarchar(255), null
txtADAttr nvarchar(255), null
bolKey bit, not null

dbo.tblClass

ID of the objects types. Texts in tblDict.

Column Type Description
intClassId int, not null Class Id
bComputer bit, not null
DefaultObjectTemplateNodeId int, null

dbo.tblCommandDef

Definitions of commands for the "Administrator's Tools" function.

Column Type Description
intCommandDefId int, not null
intCommandDefUID int, null
txtName nvarchar(255), not null
txtCommand nvarchar(255), not null
txtRunDir nvarchar(255), null
intGroup int, null

dbo.tblCompany

Code list of organizations (software products library).

Column Type Description
intCompanyId int, not null
intCompanyUID int, null
txtName nvarchar(255), not null
txtAddress1 nvarchar(255), null
txtAddress2 nvarchar(255), null
txtCity nvarchar(255), null
txtZIP nvarchar(255), null
txtState nvarchar(255), null
txtWeb nvarchar(255), null
txtPhone nvarchar(255), null
bolProducer bit, not null
bolReseller bit, not null
bolPrint bit, not null
intFlags int, null
txtDescription nvarchar(255), null
dteTimeStamp datetime, not null
bolValid bit, not null
txtCertifiedBy nvarchar(255), null

dbo.tblComputerIdClass

ID of the objects types based on which the computer is identified during the detection of HW and SW.

Column Type Description
lintClassId int, null

dbo.tblComputerLog

GTS NOVERA detections.

Column Type Description
intComputerLogId int, not null
dteCreated datetime, null
dteProcessed datetime, null
intType int, null
intServiceType int, null
txtComputerName nvarchar(255), null
txtSNMP nvarchar(255), null
txtLDAPGUID nvarchar(255), null
txtIPAddress nvarchar(255), null
txtMACAddress nvarchar(255), null

dbo.tblDetect

Information on HW and SW detections in the computers.

Column Type Description
intDetectId int, not null Record ID
lintComputerNodeId int, not null Computer designated for detection (tblNode).
dteCreated datetime, null Time at which the detection is performed.
dteImported datetime, null Time at which the detection is loaded to the database
txtDescription nvarchar(255), null Note
lintDetectKindId int, not null 1=hw, 2=sw (see tblDetectKind, tblDict)
dteRqCreated datetime, null Time at which the ticket (manual or automatic) was created The ticket will be created once the detection is loaded from the file to the AM Console. The time of the detection is written to dteRqCreated. The "Detect Again" command writes the current time.
txtCollector nvarchar(255), null Name of server on which the AM Collector that reserved the ticket resolution is running.
txtShareRq nvarchar(255), null Name of ticket sub-folder for detection via shared folder.
lintDetectStatusId int, not null 1 = "no response so far" 2 = "ok" - carried out without warnings and errors. 3 = "warning" - Warnings were encountered during the detection process, but no errors. 4 = "error" - At least one error was encountered during the detection.
liRqCreatedPersonId int, not null The user that created this ticket, see tPerson.
dUpdated datetime, null
DetectSourceMethod int, null
ManualRq bit, not null If the value is 1, the ticket was created manually with the activated Detect and evaluate immediately option.

dbo.tblDetectAction

Scheduled evaluation of HW and SW by detection.

Column Type Description
intDetectActionId int, not null
lintDetectId int, not null
lintDetectActionKindId int, not null
txtCollector nvarchar(255), null
ManualRq bit, not null If the value is 1, the ticket was created manually by the Evaluate immediately command.

dbo.tblDetectKind

ID of the types of detection (HW, SW). Texts in tblDict.

Column Type Description
intDetectKindId int, not null

dbo.tblDetectOpts

Detections setting.

Column Type Description
lintDetectId int, null
lintComputerNodeId int, null
lintDetectMethodId int, null
txtSharePath nvarchar(255), null
intTcpipPort int, null
lintDetectKindId int, not null
bolSwFull bit, null
txtSwInclude nvarchar(255), null
txtSwExclude nvarchar(255), null
bolUpdate bit, not null
intDetectPeriod int, null

dbo.tblDetectStatus

ID of the detections statuses. Texts in tblDict.

Column Type Description
intDetectStatusId int, not null

dbo.tblDetFile

Detected files on the computers (SW detection).

Column Type Description
intDetFileId int, not null
lintFileId int, null
lintDetectId int, null
txtFolderPath nvarchar(255), null
dteCreated datetime, null
dteModified datetime, null
dteAccessed datetime, null
intAttribs int, null
LastRun datetime, null The date the file was last run.
RunCount int, null Total number of files running

dbo.tblDict

Common table for the text code lists of the system tables values.

Column Type Description
lintClassId int, null object class - tblClass
lintNameLangId int, null language name - tblLang
lintDetectKindId int, null
lintDetectStatusId int, null
lintIdSeqId int, null
lintProductTypeId int, null
lintProductCategoryId int, null
lintMediaTypeId int, null
lintDocumentKindId int, null
lintHistoryFlags int, null
lintDiaryKindId int, null
txtText nvarchar(255), null Just one of the attributes lintClassId, lintNameLangId, ..., lintDiaryKindId must have a value different from null. The attribute txtText contains the name of the relevant item.
lintInstallMsgId int, null installation/uninstallation reports
lintPropEditMsgId int, null Log - edit
lintLicTypeId int, null License kind
lintLicModeId int, null License mode
lintLicHistCALId int, null Cal license
lintPropertyMapAssignId int, null
lintAssetStateId int, null Property status
lintInventoryStatusId int, null Asset check status
lintAllClassObjId int, null Text for "all objects" - combo box
lintLendSubjId int, null Log - rental
lintLendMsgId int, null Log - rental
liSwPresenceId int, null SW profiles - profile name
iLicenseStatusId int, null SW - license status - text
iLicErrMsgId int, null SW - error message for license on SW tab
iSwProfErrMsgId int, null SW - error message for profile on SW tab

dbo.tblDocument

Documents.

Column Type Description
id int, not null Record ID
Name nvarchar(255), null Name of the document.
IdNumber nvarchar(255), null Identification number 1
lintDocumentKindId int, not null Type - tblDict
txtMemo nvarchar(max), null Note
CreatedDate datetime, not null Date and time the document was created (UTC).
IssuedDate datetime, null Date of issue of the document.
lintResellerCompanyId int, null Vendor - tblCompany
lintSrcNodeId int, null Handover protocol - the User type object representing a person handing over (tblNode.intNodeId).
lintDestNodeId int, null Handover protocol - the User type object representing a recipient (tblNode.intNodeId).
txtIdNumber2 nvarchar(255), null ID number 2
dteRemoved datetime, null Voided
liCreatedPersonId int, null Author - tPerson
liRemovedPersonId int, null Voided by - tPerson
TransferConfirmTypeId int, not null Sign method.
SignDate datetime, null Date of signing.
SignPersonId int, null ID of the person who signed the document.
SignComputer nvarchar(255), null Name of the computer from which the document was signed.
SignedBy nvarchar(128), null The person who signed the document (if its ID cannot be obtained)
DocumentFolderId int, not null Document folder (DocumentFolder.id)
GiverFlags int, null The bit array of flags expressing the relation of the person handing over to the handed over asset in the handover protocol. Possible values: - NULL = no relation - 0x01 = assets entrusted for use - 0x02 = other entrusted assets
ReceiverFlags int, null The bit array of flags expressing the relation of the recipient to the asset handed over in the handover protocol. Possible values: - NULL = no relation - 0x01 = assets entrusted for use - 0x02 = other entrusted assets
SummaryProtocol bit, not null 1 = this is a summary internal handover protocol.

dbo.tblDocumentKind

Kinds of documents. Texts in tblDict

Column Type Description
intDocumentKindId int, not null

dbo.tblFile

Detected files on the computer (SW detection).

Column Type Description
intFileId int, not null
txtName nvarchar(255), null
txtExt nvarchar(255), null
intSize int, null
iInsertSourceRecordAuxId int, null
ProductId int, null Recognized product.
FileImageId int, null Recognized based on the rule.
OriginalProductId int, null Original recognized product
Hash varbinary, not null File signature.
EvalSwLibDate datetime, null The date of the library according to which the file has been recognized.

dbo.tblFileImage

Recognition rules for files (software products library).

Column Type Description
intFileImageId int, not null
intFileImageUID int, not null
txtName nvarchar(255), null
txtExt nvarchar(255), null
intSize int, null
intFileVersionMSLo int, null
intFileVersionMSHi int, null
intFileVersionLSLo int, null
intFileVersionLSHi int, null
intProductVersionMSLo int, null
intProductVersionMSHi int, null
intProductVersionLSLo int, null
intProductVersionLSHi int, null
intLanguage int, null
intCodePage int, null
txtComments nvarchar(255), null
txtCompanyName nvarchar(255), null
txtFileDescription nvarchar(255), null
txtFileVersion nvarchar(255), null
txtInternalName nvarchar(255), null
txtLegalCopyright nvarchar(255), null
txtLegalTrademarks nvarchar(255), null
txtOriginalFilename nvarchar(255), null
txtProductName nvarchar(255), null
txtProductVersion nvarchar(255), null
txtPrivateBuild nvarchar(255), null
txtSpecialBuild nvarchar(255), null
bolProductKey bit, not null
intOrder int, null
intFlags int, null
dteTimeStamp datetime, not null
bolValid bit, not null
txtCertifiedBy nvarchar(255), null
lintProductId int, not null

dbo.tblFileStringInfo

Information on detected files - texts.

Column Type Description
lintFileId int, not null
intLanguage int, null
intCodePage int, null
txtComments nvarchar(255), null
txtCompanyName nvarchar(255), null
txtFileDescription nvarchar(255), null
txtFileVersion nvarchar(255), null
txtInternalName nvarchar(255), null
txtLegalCopyright nvarchar(255), null
txtLegalTrademarks nvarchar(255), null
txtOriginalFilename nvarchar(255), null
txtProductName nvarchar(255), null
txtProductVersion nvarchar(255), null
txtPrivateBuild nvarchar(255), null
txtSpecialBuild nvarchar(255), null

dbo.tblFileVerInfo

Information on detected files - versions.

Column Type Description
lintFileId int, not null
intFileVersionMS int, null
intFileVersionLS int, null
intProductVersionMS int, null
intProductVersionLS int, null
intFileFlagsMask int, null
intFileFlags int, null
intFileOS int, null
intFileType int, null
intFileSubtype int, null
intFileDateMS int, null
intFileDateLS int, null

dbo.tblHistory

Log - history of objects in the tree - move, deletion, insertion, etc.

Column Type Description
intHistoryId int, not null Record ID
lintNodeId int, not null object - tblNode; always different from null
lintDetectId int, null detection - tblDetect; Null is possible, provided the operation was executed manually without a link to the detection
dteDateTime datetime, null date and time
intFlags int, null bit array: 1 = moved here "X" 2 = moved from here "X" 3 = moved to "X" 4 = new "X" inserted here 5 = created in "X" 6 = moved here "X" (scanner) 7 = moved from here "X" (scanner) 8 = moved from "Y" to "X" (scanner) 9 = new "X" inserted here (scanner) 10 = created in "X" (scanner)
lintOpNodeId int, null object X - tblNodeId; This attribute can be NULL, if object X was removed from the database
txtOpNodeName nvarchar(255), null name of object X including full path
liPersonId int, not null Author of recorded operation - tPerson
lintOp2NodeId int, null object Y - tblNodeId; This attribute can be NULL, if object Y was removed from the database
txtOp2NodeName nvarchar(255), null name of object Y including full path
RemovedDate datetime, null
RemovedByPersonId int, null

dbo.tblIcon

Icons.

Column Type Description
intIconId int, not null icon Id
oleIcon image, null icon bitmap
txtDesc nvarchar(255), null icon name
uid int, null Unique identifier UID (only system icons)
Svg varbinary, null Icon in SVG format

dbo.tblIdSeq

Numeric sequences - definitions.

Column Type Description
intIdSeqId int, not null 1 = Media 2 = Invoices 3 = Acceptance Protocols 4 = Documents 5 = Certificates 6 = EULAs
txtPrefix nvarchar(255), null Prefix
NextNumber nvarchar(60), null Next number that will be used. Formatting including "0" is preserved.
txtSuffix nvarchar(255), null Suffix
sName nvarchar(255), null Sequence name
liKindId int, null Property
bUse bit, not null 1=series is active
IdSeqTypeId int, null Numeric sequence type.

dbo.tblInstHist

Records on installation and uninstallation of products on the computers (manual as well as detected)

Column Type Description
intInstHistId int, not null installation id
lintComputerNodeId int, not null Computer - tblNode
lintProductId int, not null Product - tblProduct
lintInstallDetectId int, null Which detection detected the installation - tblDetect
lintUnistallDetectId int, null Which detection detected the uninstallation - tblDetect
dteInstallDetected datetime, null Date on which the installation was detected
dteUninstallDetected datetime, null Date on which the uninstallation was detected
dteInstalled datetime, null Installed
dteUninstalled datetime, null Uninstalled
txtMemo nvarchar(max), null Note
txtDetProductName nvarchar(255), null Name of detected product
txtDetProductVersion nvarchar(255), null Version of detected product
intDetLanguage int, null Detection product language - LCID
txtDetProductId nvarchar(255), null Detected Product-ID
txtDetInstallDate nvarchar(255), null Detected installation date
txtDetRecognizedBy nvarchar(255), null Recognized by
txtDetCDKey nvarchar(255), null Detected CD-Key
liInstalledPersonId int, null Installed by - tPerson
liUninstalledPersonId int, null Uninstalled by - tPerson
Installed datetime, null Date of manual or detected installation of the product.
Uninstalled datetime, null Date of manual or detected uninstallation of the product.

dbo.tblInstTrial

Special installation.

Column Type Description
lintProductId int, not null Product - tblProduct
lintComputerNodeId int, not null Computer - tblNode
txtDesc nvarchar(255), null Note
ValidUntil datetime, null Date of expiration

dbo.tblInventory

Stocktaking - list of stocktakings.

Column Type Description
intInventoryId int, not null
dteCreated datetime, null
dteClosed datetime, null
txtDesc nvarchar(255), null
bolSelectionLocked bit, not null

dbo.tblInventoryAsset

Stocktaking - assets in a specific stocktaking.

Column Type Description
intInventoryAssetId int, not null
lintInventoryId int, null
lintNodeId int, null
txtDesc nvarchar(255), null
intSelectionNum int, null
dteCreated datetime, null
bolProcessed bit, not null
bolLocked bit, not null
bolTransfered bit, not null
txtAsset_Name nvarchar(255), null
txtAsset_InventoryNum nvarchar(255), null
txtAsset_EvidentaryNum nvarchar(255), null
txtAsset_User nvarchar(255), null
txtAsset_User_PersonalId nvarchar(255), null
txtAsset_Place nvarchar(255), null
txtAsset_SerialNum nvarchar(255), null
txtRead_Asset_Name nvarchar(255), null
txtRead_Asset_InventoryNum nvarchar(255), null
txtRead_Asset_EvidentaryNum nvarchar(255), null
txtRead_Asset_User nvarchar(255), null
txtRead_Asset_User_PersonalId nvarchar(255), null
txtRead_Asset_Place nvarchar(255), null
txtRead_Asset_SerialNum nvarchar(255), null
txtRead_State nvarchar(255), null
lintUserNodeId int, null
txtAsset_Centre nvarchar(255), null
txtRead_Asset_Centre nvarchar(255), null
txtRead_Asset_Class nvarchar(255), null
dRead_Date datetime, null
NoteForAdmin nvarchar(max), null A message from a person performing asset check over web.
ConfirmedBy nvarchar(255), null The user name of a user who confirmed the asset over web.
AssetCheckReasonId int, null ID of the reason for not finding an asset during web asset check (AssetCheckReason.id)

dbo.tblInventoryAssetPack

Stocktaking - list of reader's files.

Column Type Description
intInventoryAssetPackId int, not null
lintInventoryId int, null
txtName nvarchar(255), null
txtDesc nvarchar(255), null
dteCreated datetime, null
dteExported datetime, null
dteImported datetime, null
liPersonId int, null
Web bit, not null If the reader file is intended for web asset check. 1 = Yes, 0 = No.

dbo.tblInventoryAssetPackRel

Stocktaking - assignment of assets to readers.

Column Type Description
lintInventoryAssetPackId int, null
lintInventoryAssetId int, null

dbo.tblKind

Definitions of the objects properties.

Column Type Description
intKindId int, not null primary key
txtName nvarchar(255), not null property name
lintIconId int, null icon - tblIcon
intFlags int, null bit field: 0x20 = property not inheritable
lintValueKindId int, null This attribute contains the tblKind.intKindId definition of the property, from which the list of values shall be used (tblKindValue)
bolGlobalScope bit, not null 1 = global property for a class of objects. "0" indicates the property is considered local for each class of objects (printers, computers etc.). An automatic list of values is then put together from the values of this property for the given object class,
bolUnique bit, not null 1 = property value must be unique
intOrder int, null The sequence for table filtering can be set
intKindCode int, null The unique number determines the property (integrated ones are numbered), user properties do not have this number
bSelectOnly bit, not null 1 = property value can only be selected from the list of values
CleanValueByCopying bit, not null 1 = Delete value when copying properties
KindDataTypeId int, not null Property data type ID.
RequiredForAllClasses bit, not null 1 = the property is mandatory in objects of all kinds that use it. In this case, there is no record for it in the RequiredClassKind table.

dbo.tblKindValue

Value lists for the properties of objects.

Column Type Description
lintKindId int, not null definition of property - tblKind
txtValue nvarchar(255), null Value
KindValueBehaviorId int, null System item identification

dbo.tblLang

ID of languages. Text in tblDict

Column Type Description
intLangId int, not null language Id, e.g. 1029=Czech, 1051=Slovak, 1033=English

dbo.tblLicHist

License - list of purchased software licenses.

Column Type Description
intLicHistId int, not null Record ID
lintProductId int, not null Product - tblProduct
LicenseCount int, null Number of purchased licenses
dteDate date, not null Purchase date
dteDateExpire date, null Date of expiration
txtLicName nvarchar(255), null License name
txtMemo nvarchar(max), null Note
txtDepartment nvarchar(255), null Cost center
txtInventoryNum nvarchar(255), null Inventory number
dteUpgradeTo date, null Date of upgrading to ...
txtActivationKey nvarchar(1024), null Activation key
CreatedPersonId int, null Author - tPerson
CreatedDate datetime, null Created.
LicKindId int, not null 1 = devices 2 = user 3 = connection 4 = processor
AutoAssign bit, not null Assign automatically
MultiAssign bit, not null A flag indicating whether multiple license items can be assigned to the same object.
LicTypeId int, null License type.
AutoAssignFilter nvarchar(max), null Filter for automatic assignment of licenses.
InvalidatedDate datetime, null The date on which the license was invalidated.
InvalidatedByPersonId int, null The person who has invalidated the license.
AutoAssignNow bit, not null A tag indicating whether the license should be automatically and immediately assigned.
OrganizationNodeId int, null Organization ID.
IsValid bit, not null A flag indicating whether the license is valid.
UId nvarchar(255), null Unique license identifier in the external system.
CoverPackPartsWithoutPackageInstalled bit, not null Cover package components when package itself is not installed.
0 = the license will cover the components of the package only if the license package itself is installed.
1 = the license covers the components of the package even if the package itself is not installed.
NoProductInstallation bit, not null Check whether the assigned license covers any installations on endpoint devices or not (SaaS, CAL).
ProductNotes nvarchar(255), null

dbo.tblLicHistItem

License - license items.

Column Type Description
intLicHistItemId int, not null Record ID
lintLicHistId int, not null License ID - tblLicHist
NodeId int, null Computer ID - tblNode
ActivationKey nvarchar(255), null Serial number
txtMemo nvarchar(max), null Note
txtInventoryNum nvarchar(255), null Inventory number
txtDepartment nvarchar(255), null Center
txtRequest nvarchar(255), null Ticket
AutoAssigned bit, not null Automatically assigned item
LicensesCount int, not null Number of assigned licenses

dbo.tblLicTrans

License - shared licenses.

Column Type Description
lintProductId int, not null Product - tblProduct
NodeId int, not null Computer - tblNode
LicNodeId int, not null Computer from which the license is shared - tblNode
txtDesc nvarchar(255), null Note

dbo.tblLog

Log - changes in the properties values and information on the detection results.

Column Type Description
intLogId int, not null Record ID
lintNodeId int, null object - tblNode
lintDetectId int, null detection - tblDetect
dteLog datetime, null date and time
lintLogKindId int, null record type: 0 = unclassified 1 = information 2 = warning 3 = error 4 = property value change 5 = computer is off 6 = detection file does not exist yet (this is a detection via a shared folder) 7 = data in detection differs from data in inventory 8 = object cannot be automatically updated according to the detection 9 = hw detection performed 10 = sw detection performed 11 = inventory performed 12 = duplicate computer name
txtLog nvarchar(max), null record text
lintInventoryId int, null inventory - tblInventory
liLogPersonId int, null author - tPerson
RemovedDate datetime, null
RemovedByPersonId int, null
KindId int, null ID of the property definition related to the change.

dbo.tblMedia

Media.

Column Type Description
id int, not null Record ID
IdNumber nvarchar(255), null Identification number
lintMediaTypeId int, not null Type - tblMediaTypeId
txtTitle nvarchar(255), null Name
txtAuthor nvarchar(255), null Author
txtMemo nvarchar(max), null Note
txtLocation nvarchar(255), null Location

dbo.tblMediaType

ID of the media types. Texts in tblDict.

Column Type Description
intMediaTypeId int, not null

dbo.tblNetScanRange

Network search setting.

Column Type Description
intRangeId int, not null
intFromIP bigint, null
intToIP bigint, null
txtCollector nvarchar(255), null
nPeriodHours float, null
dteLastScan datetime, null

dbo.tblNode

Objects in the tree.

Column Type Description
intNodeId int, not null Object id
lintParentId int, null Id of parent object, foreign key to tblNode
lintIconId int, null icon - tblIcon
intState int, null bit field: 1 = Recycle Bin object 2 = the object is protected against deletion 4 = Object Template object 8 = object cannot obe moved 0x10 = hidden object 0x20 = object template 0x40 = property list tabs 0x80 = history is not kept for the object 0x100 = folder "Computer found in network"
txtName nvarchar(255), null object name
lintClassId int, null object type - tblClass
bolAutoUpdate bit, not null 1=according to hardware detection; automatic object update is enabled; Objects with an attribute value of 1 are displayed in this tree as a "yellow triangle" symbol
txtLDAPGUID nvarchar(255), null GUID object value in ActiveDirectory, according to which the object was created.
bolComputerStateOn bit, null 1=object represents the last computer to respond to ping, 0=computer did not respond, NULL=ping not applied
txtPath nvarchar(1024), null path to tree object, for example, "Contoso/New York Office/Sales Department"
bolIgnoreDifferences bit, not null 1=any differences found on this object during hardware detection will be ignored and the program will not attempt to update the tree object
liSwProfileId int, null which SW profile does the computer use
bSwAllAllowed bit, not null 1=all software is allowed on PC for profiles
LastAgentWSContact datetime, null
NotNullParentId int, not null The ID of the parent object; in the case of no parent object, 0 is here.
DetectProfileId int, null Computer detection profile
RequiredPropertyAlert bit, not null The object does not have any of the required properties filled in.
PathLen int, null
IsDiscarded bit, not null 1 = the object is discarded.
IsRemoved bit, not null 1 = Whether the object is in the Recycle bin.
IsTemplate bit, not null 1 = the object is object template.
IsPropertyCategory bit, not null 1 = the object is property category.
IsHidden bit, null 1 = the object is the Recycle bin, or Object templates, or Property categories, or their child object.
IsActive bit, null 1 = the object is not the Discarded assets, or the Recycle bin, or Object templates, or Property categories, neither their child object.

dbo.tblNodeParent

Objects in the tree - tree.

Column Type Description
lintNodeId int, not null object - tblNode
lintParentNodeId int, not null object on path to tree root - tblNode

dbo.tblNotice

Notes.

Column Type Description
intNoticeId int, not null Record ID
lintNodeId int, not null object - tblNodeId
dteDateTime datetime, null date and time the note was created
txtSubject nvarchar(255), null subject
txtDesc nvarchar(max), null text
liPersonId int, null author - tPerson
RemovedDate datetime, null
RemovedByPersonId int, null

dbo.tblOsVersionInfo

Detection of SW - information on the operating system.

Column Type Description
lintDetectId int, not null
intMajorVersion int, null
intMinorVersion int, null
intBuildNumber int, null
intPlatformId int, null
txtCSDVersion nvarchar(255), null
intServicePackMajor int, null
intServicePackMinor int, null
intSuiteMask int, null
intProductType int, null

dbo.tblProduct

Products / software (software products library).

Column Type Description
intProductId int, not null
intProductUID int, null
txtName nvarchar(255), not null
txtVersion nvarchar(255), null
txtEdition nvarchar(255), null
txtPlatform nvarchar(255), null
lintLangId int, null
lintProducerCompanyId int, null
lintProductTypeId int, not null
lintProductCategoryId int, null
txtDescription nvarchar(255), null
intFlags int, null
dteTimeStamp datetime, not null
bolValid bit, not null
txtCertifiedBy nvarchar(255), null
nPrice float, null
SamTypeId int, not null
AlternateApprovedProduct nvarchar(max), null
ProductStateId int, not null
SupportedVersion nvarchar(32), null
ProductStateModifiedPersonId int, null
ProductStateModifiedDate datetime, null
ProductRejectedFrom datetime, null
FullName nvarchar(1023), null

dbo.tblProductCategory

ID of the products categories (OS). Text in tblDict.

Column Type Description
intProductCategoryId int, not null

dbo.tblProductPack

Definition of software products packages (software products library).

Column Type Description
lintProductPackId int, not null
lintProductId int, not null
intFlags int, null
dteTimeStamp datetime, not null
bolValid bit, not null
txtCertifiedBy nvarchar(255), null

dbo.tblProductType

ID of the products types (commercial, freeware, ...) (software products library).

Column Type Description
intProductTypeId int, not null

dbo.tblProperty

Objects in the tree - properties.

Column Type Description
intPropertyId int, not null primary key
lintNodeId int, not null object - tblNode
lintKindId int, not null property type - tblKind
txtValue nvarchar(255), null property value
intState int, null bite field: 2 = property locked against deletion
intNameOrder int, null property value order in object name; If the object name is not created from the property value, the value is 0 or NULL
bolInheritable bit, not null 1=property is inherited into the child objects
ParentNodeId int, null ID of the parent object from which the property is inherited.
NodeIdValue int, null Object ID - property value for the "User" type property.

dbo.tblPropertyMap

Mapping properties to system functions.

Column Type Description
intPropertyMapId int, not null
lintPropertyMapTypeId int, null
lintObjClassId int, null
lintObjKindId int, null
lintKindId int, null
lintMapObjClassId int, null
lintMapObjKindId int, null
lintMapKindId int, null

dbo.tblRegImage

Software products library - recognition rules for records from the register.

Column Type Description
intRegImageId int, not null
intRegImageUID int, not null
txtDisplayName nvarchar(255), null
txtDisplayVersion nvarchar(255), null
intVersionMajorLo int, null
intVersionMinorLo int, null
intVersionMajorHi int, null
intVersionMinorHi int, null
intLanguage int, null
txtPublisher nvarchar(255), null
txtComments nvarchar(255), null
txtPath nvarchar(255), null
bolProductKey bit, not null
intOrder int, null
intFlags int, null
dteTimeStamp datetime, not null
bolValid bit, not null
txtCertifiedBy nvarchar(255), null
lintProductId int, not null

dbo.tblRegUninstall

Detected registry entries. The table contains records which may repeat in various computers.

Column Type Description
intRegUninstallId int, not null
lintRootRegKeyId int, not null
txtPath nvarchar(255), not null
txtDisplayName nvarchar(255), null
txtDisplayVersion nvarchar(255), null
intVersion int, null
intLanguage int, null
txtPublisher nvarchar(255), null
txtComments nvarchar(255), null
txtAuthorizedCDFPrefix nvarchar(255), null
txtContact nvarchar(255), null
txtHelpLink nvarchar(255), null
txtHelpTelephone nvarchar(255), null
intSystemComponent int, null
txtSize nvarchar(255), null
txtURLInfoAbout nvarchar(255), null
txtURLUpdateInfo nvarchar(255), null
intVersionMajor int, null
intVersionMinor int, null
intWindowsInstaller int, null
lintProductId int, null
lintRegImageId int, null
lintOriginalProductId int, null
Hash varbinary, not null
EvalSwLibDate datetime, null
FullName nvarchar(511), not null

dbo.tblRegValue

Detection - values of detected records from the register.

Column Type Description
intRegValueId int, not null
lintDetectId int, not null
lintRootRegKeyId int, not null
txtPath nvarchar(255), null
txtName nvarchar(255), null
txtValue nvarchar(255), null

dbo.tblSetting

Mapping properties to system functions.

Column Type Description
txtKey nvarchar(255), not null
txtValue nvarchar(255), null
intValue int, null

dbo.tblSwLibUpdate

Information on which computer is executing the software products library update.

Column Type Description
txtCollector nvarchar(255), null
dteUpdateStart datetime, null

dbo.tblSystemSetting

System settings.

Column Type Description
bolDetect_RestrictDetectionCnt bit, not null
bolNode_Rights bit, not null

dbo.tblUserNodeRight

Rights in the object tree to groups / users.

Column Type Description
intUserNodeRightId int, not null
lintNodeId int, null
lintClassId int, null
bolRecursive bit, not null
bolRead bit, null
bolWrite bit, null
bolMove bit, null
bolDelete bit, null
liPersonId int, null
liRoleId int, null
CreateObj bit, null

dbo.tblVersion

Software products library version.

Column Type Description
intVersion int, null database version number (=35 and further recorded in tDb)
intDataVersion int, null basic data version number
dteSwLib datetime, null Software product library version date
intLangId int, null Database language
intLanguage int, null Database language

dbo.tblWbemClassDesc

Code list of values for the detected HW properties.

Column Type Description
txtCLASS nvarchar(255), null
txtPropName nvarchar(255), null
intPropValueIndex int, null
txtPropValueDesc nvarchar(255), null

dbo.tblWbemObject

HW detected in the computers.

Column Type Description
intWbemObjectId int, not null
lintDetectId int, not null
bolVirtualObject bit, not null
__CLASS nvarchar(255), null
AdapterRAM float, null
AdapterType nvarchar(255), null
AttachedTo nvarchar(255), null
Availability int, null
BankLabel nvarchar(255), null
BaseBoard nvarchar(255), null
Capacity bigint, null
Caption nvarchar(255), null
ChassisTypes int, null
txtChassisTypesDesc nvarchar(255), null
Compressed bit, null
CSDVersion nvarchar(255), null
CurrentClockSpeed int, null
CurrentRefreshRate int, null
DataWidth int, null
Description nvarchar(255), null
DeviceID nvarchar(255), null
DeviceLocator nvarchar(255), null
DeviceType nvarchar(255), null
DHCPEnabled bit, null
DNSServerSearchOrder nvarchar(255), null
Prop_Domain nvarchar(255), null
Drive nvarchar(255), null
DriveType int, null
EDIDVersion nvarchar(255), null
FileSystem nvarchar(255), null
FormFactor int, null
txtFormFactorDesc nvarchar(255), null
FreeSpace float, null
InstallDate datetime, null
InfraredSupported bit, null
InterfaceType nvarchar(255), null
IPAddress nvarchar(255), null
IPEnabled bit, null
IPSubnet nvarchar(255), null
IRQNumber int, null
MACAddress nvarchar(255), null
ManufactureDate datetime, null
Manufacturer nvarchar(255), null
MaxCapacity int, null
MaxClockSpeed int, null
MaxRefreshRate int, null
MediaType nvarchar(255), null
MemoryDevices int, null
MemoryType int, null
txtMemoryTypeDesc nvarchar(255), null
MinRefreshRate int, null
Model nvarchar(255), null
MonitorManufacturer nvarchar(255), null
Monochrome bit, null
PartOfDomain bit, null
Prop_Name nvarchar(255), null
NetConnectionID nvarchar(255), null
Organization nvarchar(255), null
OSLanguage int, null
PNPDeviceID nvarchar(255), null
PortName nvarchar(255), null
ProcessorId nvarchar(255), null
Prop_Product nvarchar(255), null
RegisteredUser nvarchar(255), null
ScreenHeight int, null
ScreenWidth int, null
SerialNumber nvarchar(255), null
Prop_Size float, null
Service nvarchar(255), null
ServiceName nvarchar(255), null
SMBIOSBIOSVersion nvarchar(255), null
SocketDesignation nvarchar(255), null
Speed nvarchar(255), null
StatusInfo int, null
txtStatusInfoDesc nvarchar(255), null
SystemDirectory nvarchar(255), null
SystemType nvarchar(255), null
TotalPhysicalMemory bigint, null
TypeDetail int, null
txtTypeDetailDesc nvarchar(255), null
UPSPort nvarchar(255), null
UserName nvarchar(255), null
Version nvarchar(255), null
VideoModeDescription nvarchar(255), null
VolumeSerialNumber nvarchar(255), null
WakeUpType int, null
txtWakeUpTypeDesc nvarchar(255), null
AlvaoVirtualMachineHostname nvarchar(128), null
NumberOfLogicalProcessors int, null
Active bit, null
MaxHorizontalImageSize int, null
MaxVerticalImageSize int, null
DriveLetter nvarchar(16), null Drive letter.
ProtectionStatus int, null The status of drive section encryption by the BitLocker tool. 0 = off, 1 = on, 2 = unknown.
NumberOfCores int, null Number of physical CPU cores.
IsActivated bit, null
IsEnabled bit, null
IsOwned bit, null
ManufacturerVersion nvarchar(128), null
ManufacturerVersionFull20 nvarchar(128), null
ManufacturerVersionInfo nvarchar(128), null
PhysicalPresenceVersionInfo nvarchar(128), null
SpecVersion nvarchar(128), null

dbo.tblWbemObjectProcess

Hardware "Blacklist".

Column Type Description
txtCLASS nvarchar(255), null
txtPropName nvarchar(255), null
txtPropValue nvarchar(255), null
bolSetObjectAsVirtual bit, not null
bolClearObjectProp bit, not null

dbo.tblWbemObjectRel

Links between the detected components of the computers.

Column Type Description
lintWbemObjectId1 int, not null
lintWbemObjectId2 int, not null

dbo.tBuilding

Buildings, see item Request.Building.

Column Type Description
iBuildingId int, not null
sBuilding nvarchar(255), null

dbo.tColumn

List of custom fields and certain system items.

Column Type Description
iColumnId int, not null Item ID.
sTable nvarchar(128), null Name of the table where the values of the item are stored.
sColumn nvarchar(128), null Name of the column in the table where the values of the item are stored.
sTitle nvarchar(255), not null Displayed item name.
mDescription nvarchar(max), null Item description.
nOrder float, not null The order of items as they are described on the forms.
bUseColumnValue bit, not null Use the value list.
Removed datetime, null Date of item removal.
Multiline bit, not null Multi-row text.
Localize bit, not null The flag specifying whether translation of value lists of a custom field into other languages is enabled / allowed.
Type nvarchar(128), null Custom field data type. May contain basic types (i.e. nvarchar, bit, int, datetime, float) or advanced data types:
- user – int representing foreign key to tPerson (i.e. tPerson.iPersonId)
MaxLength int, null The maximum length of a custom field in characters.
RoleId int, null Source group of field type User (tRole.iRoleId).

dbo.tColumnValue

Value lists for custom fields.

Column Type Description
iColumnValueId int, not null Record ID.
liColumnId int, not null Link to custom field record.
liHdSectionId int, null NULL represents an item on the list of values applies to all services. The view is otherwise limited only to the configured service.
mColumnValue nvarchar(max), not null Displayed item name.
nOrder float, not null Order for displaying items, sorted from lowest to highest number.
sExtra1 nvarchar(255), null
ParentValue int, null Parent tree item.
ColumnValueShort nvarchar(max), not null Full name including path via parent items.

dbo.tDay

Calendar of days

Column Type Description
dDay datetime, not null

dbo.tDb

Database version, database language ID, activation keys for the entire ALVAO.

Column Type Description
iDbVersion int, null
sDb nvarchar(255), null
sDbActivation nvarchar(max), null
iDbLocaleId int, not null
Version nvarchar(32), not null
AlvaoVersion nvarchar(50), null Product version for which the database is intended.

dbo.tDetectedClassKind

Detected properties of the computer components.

Column Type Description
liClassId int, not null
liKindId int, not null

dbo.tDocument

Attachments (to documents, notes, events, e-mails, ...) concerning the entire ALVAO system.

Column Type Description
iDocumentId int, not null Record ID.
sDocument nvarchar(255), null File name.
sDocumentContentType nvarchar(255), null MIME file type.
oDocument varbinary, null Binary data set if a file is attached. This column is NULL for a reference attachment
liDocumentActId int, null Event ID in the ticket log (tAct) to which the attachment belongs.
liDocumentArticleId int, null Article ID in the Knowledge Base (tArticle) to which the attachment belongs.
Url nvarchar(max), null URL address if it is the attachment of the link type. The column is NULL at the attachments of the file type.
AMDocumentId int, null Document ID in ALVAO Asset Management (tblDocument), to which the attachment belongs.
AMNoticeId int, null Object notice ID (tblNotice) to which the attachment belongs.
TicketTemplateId int, null ID of the ticket template (TicketTemplate) to which the attachment belongs.
NewsId int, null News post ID (News.id) to which the attachment belongs.
EmailSignatureId int, null User signature ID (tEmailSignature) to which the attachment belongs.
HdTicketApprovalItemId int, null ID of the approval step (tHdTicketApprovalItem) to which the attachment belongs.
EmbededImage bit, not null If the value is 1, it is not an attachment but an image inserted directly into the formatted text.
PrintReportTemplateId int, null ID of the print report template (PrintReportTemplate) to which the attachment belongs.
SolverInstructionsTicketStateId int, null Ticket status (TicketState.id) to whose instructions for resolvers this file belongs.
NodeId int, null Id of the object (tblNode.intNodeId), to which the attachment belongs.
Created datetime, null Date and time on which was the document added.
CreatedByPersonId int, null Id of the person (tPerson.iPersonId), who added the document.
NewTicketFormTextBlockId int, null
UniqueGUID uniqueidentifier, not null
OcrText nvarchar(max), null Textual content of the image recognized by OCR
OcrLastError nvarchar(max), null Last error message returned by OCR

dbo.tEmailSignature

Signatures for e-mail messages.

Column Type Description
iEmailSignatureId int, not null
liEmailSignaturePersonId int, null
sEmailSignature nvarchar(255), not null
mEmailSignatureText nvarchar(max), null
EmailSignatureHtml nvarchar(max), null Description in HTML

dbo.tEmailTemplate

Templates of custom notifications and alerts sent by the ALVAO SAM Assistant module.

Column Type Description
liHdSectionId int, null
sNotificationKind nvarchar(64), null
bActive bit, not null
mSubject nvarchar(max), null
mTextBody nvarchar(max), null
SamAlertRuleId int, null
TransferConfirmAlertRuleId int, null Kind of alert to sign the handover protocol.
id int, not null Template Id.

dbo.TenantDiagnosticsLog

Tenant diagnostics log records

Column Type Description
id int, not null Record ID
LoggedDate datetime, not null Time stamp of created log record (UTC by default).
LogLevelId int, not null Log level of the record
Message nvarchar(max), null Log message
Application nvarchar(250), null Name of application that generated the log record.
Callsite nvarchar(max), null Context of the logged event (e.g., a source code class name, method name, etc.)
Exception nvarchar(max), null Occurred exception information
Parameters nvarchar(max), null Additional detailed text parameters of the log record.

dbo.TenantSecurityChangeLog

Tenant security-change log records

Column Type Description
id int, not null Record ID
LoggedDate datetime, not null Time stamp of created log record (UTC by default).
LogLevelId int, not null Log level of the record
Message nvarchar(max), null Log message
Application nvarchar(250), null Name of application that has generated log record.
Parameters nvarchar(max), null Additional detailed text parameters of the log record.

dbo.TenantSigninLog

User sign in log records

Column Type Description
id int, not null Record ID
LoggedDate datetime, not null Time stamp of created log record (UTC by default).
LogLevelId int, not null Log level of the record
Message nvarchar(max), null Log message
Application nvarchar(250), null Name of application that has generated log record.
Parameters nvarchar(max), null Additional detailed text parameters of the log record.

dbo.tHdSection

ALVAO Service Desk product services.

Column Type Description
iHdSectionId int, not null Record ID.
sHdSection nvarchar(1024), null Full service name, including location. For example "Helpdesk/Technical Support".
sHdSectionShort nvarchar(255), null Service short name. For example "Technical Support".
mHdSectionDesc nvarchar(max), null Description of service.
nHdSectionOrder float, null Order in which services are displayed.
liHdSectionParentHdSectionId int, null Link to ancestor in tree.
liHdSectionBuildingId int, null Link to building.
sHdSectionEmail nvarchar(255), null Service email.
sHdSectionMessageTagPrefix nvarchar(255), null Prefix in ticket number.
sHdSectionMessageTagSuffix nvarchar(255), null Suffix in ticket number.
bHdSectionDefault bit, not null Flaf to determine whether the service is default. 1 - service is default 0 - service is not default NULL - service is not default. Only one service can be default.
sHdSectionPhone nvarchar(255), null Phone number.
sHdSectionImapServer nvarchar(255), null Address of IMAP server for loading messages.
sHdSectionUserShowFields nvarchar(1024), null List of optional items that shall be displayed on the portal during the process of editing/viewing the ticket.
nHdSectionUserReopenDays float, null The number of days when the requester may reopen their ticket until the ticket is resolved.
bHdSectionMessageRemove bit, not null If the value is 1, processed messages are removed from the server.
sHdSectionMailboxLogin nvarchar(255), null Username for loading messages.
sHdSectionMailboxPassword nvarchar(255), null Password for loading messages.
bHdSectionHdTicketUserRead bit, not null If this is 1, the user can view the tickets of other users from the same organization in this service.
UserManagerCanReadTickets bit, not null Managers can read the tickets of their reports.
bHdSectionFolder bit, not null If the service is only a folder containing other services and the user cannot insert tickets, the value is 1. The button for creating a ticket for this service is not displayed in the portal.
sHdSectionNewHdTicketUrl nvarchar(1024), null URL of the custom form to create a new ticket.
sHdSectionHdTicketCustomWorkflowUrl nvarchar(1024), null Custom workflow URL.
dHdSectionRemoved datetime, null Time at which the service was removed. The service is not removed for NULL.
bHdSectionMessageReadOnlyUnread bit, not null If the value is 1, only unread messages are read.
bHdSectionMessageMarkRead bit, not null If the value is 1, messages are marked as read once the message is loaded.
sHdSectionMessageFolder nvarchar(255), null Target folder for moving loaded messages.
bHdSectionImapSsl bit, not null If the value is 1, SSL will be used for connecting to the IMAP server.
TicketTypeId int, not null
ImapPort int, null
UseFeedback bit, not null
CustomFeedbackUrl nvarchar(max), null
TileColor int, null
TileType int, not null
AllowSkipCustomForm bit, not null If it is 1 and a custom form is set up on the service to submit a new ticket, operators can submit the ticket in the standard way.
DefaultLanguageId int, null Service local language.
DefaultTimeZone nvarchar(64), null Service local time zone.
CreateNewFollowingRequest bit, not null
CreateNewFollowingRequestToSection int, null
ShowInServiceCatalog bit, not null Column for the "View in the Service catalog" option.
ForceUseSolverLicense bit, not null
Keywords nvarchar(max), null Service keywords.
DefaultTicketTemplateId int, null Default ticket template.
TargetHdSectionId int, null Target service of the service shortcut.
IconName nvarchar(255), null If the service icon was not loaded from the disk when upgrading to A10.2, this column displays "Upload failed <icon name>". This value in the service table overloads the display name of the icon from the icon library. Otherwise, this column is NULL.
LibraryIconId int, not null
TicketNameTemplate nvarchar(1023), null Ticket name template.
HomePage bit, not null Service flag for setting the tiles on the home page.
EwsServerName nvarchar(255), null Name of Exchange server.
EwsClientId nvarchar(255), null Application ID.
EwsTenantId nvarchar(255), null Folder ID.
EwsClientSecret nvarchar(255), null Secret client code.
SlaRightsSectionId int, not null Id of the service (tHdSection.iHdSectionId) from which this service inherits SLA assignments. If this service doesn’t inherit SLA assignments, this column contains the same value as the iHdSectionId column. If this record represents a service shortcut this column contains the same value as the TargetHdSectionId column or id of the service the target service inherits SLA assignments from.

dbo.tHdSectionCust

Services custom fields values.

Column Type Description
liHdSectionId int, null
RequestForHwCatalogPath nvarchar(max), null
RequestForHwCategories nvarchar(max), null
RequestForHwCurrency nvarchar(256), null

dbo.tHdSectionPerson

Setting of notifications from the services to individual persons.

Column Type Description
iHdSectionPersonId int, not null
liHdSectionPersonHdSectionId int, null
liHdSectionPersonPersonId int, null
bHdSectionPersonNotifySolverOnHdTicketPassed bit, null
bHdSectionPersonNotifySolverOnHdTicketCreated bit, null
bHdSectionPersonNotifySolverOnHdTicketHdSectionChanged bit, null
bHdSectionPersonNotifySolverOnHdTicketOpen bit, null
bHdSectionPersonNotifySolverOnNewMessageReceived bit, null
bHdSectionPersonNotifyUserOnHdTicketCreated bit, null
bHdSectionPersonNotifyUserOnHdTicketDeadlineChanged bit, null
bHdSectionPersonNotifyUserOnHdTicketResolved bit, null
bHdSectionPersonNotifyUserOnHdTicketSolverOpen bit, null
bNotifySolverOnHdTicketReturnedToOperators bit, null

dbo.tHdSectionRights

Permissions individuals and groups have in services (Main solver, Solver, ...).

Column Type Description
iHdSectionRightsId int, not null
liHdSectionRightsHdSectionId int, not null
liHdSectionRightsRoleId int, null
liHdSectionRightsPersonId int, null
bHdSectionRightsOperator bit, null
bHdSectionRightsSolver bit, null
bHdSectionRightsManager bit, null
Reader bit, null
ExceptionalSolver bit, null
IrregularOperator bit, null
SolverGroup bit, null
RequesterRoleId int, not null ID of the group of requesters associated with the permissions (mapping of requesters to the solver team).

dbo.tHdTicket

Tickets.

Column Type Description
sHdTicket nvarchar(1024), null Ticket name
mHdTicketNotice nvarchar(max), null Notes to the ticket.
liHdTicketUserPersonId int, not null Link to requester.
dHdTicket datetime, null Time at which the ticket was created. When the ticket was created by an e-mail, it is the moment the message was sent.
dHdTicketDeadline datetime, null Deadline.
sHdTicketGroup nvarchar(255), null Group.
liHdTicketSolverPersonId int, null ID of the ticket solver (see tPerson.iPersonId). If this is NULL, the ticket has no solver.
dHdTicketReceived datetime, null Time at which the ticket was received. When the ticket was created by an e-mail, it is the moment the message was read from the mailbox.
dHdTicketResolved datetime, null Time to solve ticket by solver.
sHdTicketDeviceCode nvarchar(255), null device number.
Priority int, null Link to priority.
sHdTicketUser nvarchar(255), null Requester name.
sHdTicketUserEmail nvarchar(255), null Requester email.
sHdTicketUserPhone nvarchar(255), null Requester's phone.
mHdTicketUserContact nvarchar(max), null Requester contact details.
liHdTicketHdSectionId int, not null Link to service in which the ticket is found.
sHdTicketUserMobile nvarchar(255), null Requester cell phone
sHdTicketUserOffice nvarchar(255), null Requester office.
sHdTicketUserDepartment nvarchar(255), null Requester's department.
sHdTicketUserWorkPosition nvarchar(255), null Requester's job.
sHdTicketUserCompany nvarchar(255), null Requester's company.
liHdTicketStartingActId int, null Link to event that establishes the ticket.
liHdTicketRoomId int, null Link to room.
sHdTicketMessageTag nvarchar(255), null Ticket number. Contains the prefix and suffix of the service in which the ticket is found as the root of the record ID.
dHdTicketRemoved datetime, null Time at which the ticket was deleted.
liHdTicketSlaId int, not null Link to SLA, used for this ticket.
liHdTicketResolvedPersonId int, null
iHdTicketSolverOrder int, null
sHdTicketWaitingForEmail nvarchar(255), null
Impact int, not null
Urgency int, not null
UserEmail2 nvarchar(255), null
UserPhone2 nvarchar(255), null
RelatedAccountId int, null Organization for which the ticket is implemented.
FeedbackLinkId uniqueidentifier, null Contains a unique guid ticket identifier.
FeedbackSolveSpeed int, null The "Resolution speed" item of the satisfaction survey. This is a foreign key in the tColumnValue table. tColumnValue.nOrder contains a numerical representation of the score.
FeedbackProfessionality int, null The "Professionalism" item of the satisfaction survey. This is a foreign key in the tColumnValue table. tColumnValue.nOrder contains a numerical representation of the score.
FeedbackExpertise int, null The "Expertise" item of the satisfaction survey. This is a foreign key in the tColumnValue table. tColumnValue.nOrder contains a numerical representation of the score.
FeedbackComment nvarchar(max), null "Comments and notes" item on satisfaction survey.
ClosedDate datetime, null Ticket close date
ClosedByPersonId int, null ID of the person who closed the ticket
FirstReactionDeadline datetime, null
LastActionDate datetime, null Date of the last reaction
WaitingActId int, null If the ticket is waiting for requester, the value is tAct.iActId of the event that initiated waiting. Otherwise NULL.
WaitedForUserHours float, null Number of hours waited for the requester. The sum does not include an interval from the last event to the present; it is to be added after the vHdTicket view is called.
WorkHours float, null Number of hours worked in relation to the ticket.
TravelHours float, null Number of hours spent on the way in respect of the ticket.
TravelKm float, null Number of kms reported in relation to the ticket.
NextActionDeadline datetime, null The current target date of the ticket.
iHdTicketId int, not null
OriginalDeadline datetime, null Original deadline for resolving tickets set according to SLA.
ShiftedDeadline datetime, null Ticket resolution deadline shifted by the SLA pause period (does not include the interval from the last event in the ticket log to the present).
InternalTarget nvarchar(255), null Internal target name.
InternalTargetDeadline datetime, null Internal target date.
TicketStateId int, not null Ticket status ID.
FeedbackGeneral int, null The "Overall satisfaction" item of the satisfaction survey. This is a foreign key in the tColumnValue table. tColumnValue.nOrder contains a numerical representation of the score.
SumOfAllOpeningHoursIntervalsToCurrentTarget float, null Time elapsed from the beginning of the next interval of the operating time up to the due date of the current target (in the operating hours).
FullTextSearch nvarchar(max), null Column is used for full-text search and contains ticket tag, ticket name, requester name, solver name and service name.
ShiftedFirstReactionDeadline datetime, null First response deadline shifted by the SLA pause period (does not include the interval from the last event in the ticket log to the present).
SlaPausedHours float, null Total SLA pause time within a specific requirement in hours (does not include an interval from the last event in the ticket log until present).
CurrentSlaPauseStart datetime, null Date and time of the running SLA pause.
TopTicketAlertId int, null Most important alert of the ticket (TicketAlert.id).
ApprovalId int, null ID of the record on the ongoing approval process (tHdTicketApproval.iHdTicketApprovalId).
RequestedForPersonId int, not null The person for whom the ticket is created (tPerson.iPersonId).
FirstReactionActId int, null The event ID that represents the first response (tAct.iActId).
FirstReactionTriggeredByActId int, null The event ID that caused the first response. This is usually the same event as FirstReactionActId. In the case that FirstReactionActId is an automatically created event, such as a requester's notification of a change in the ticket status, this column indicates the event that triggered the submission of the notification, such as a change in the ticket status, a new ticket to the solver, etc. (tAct.iActId).
SolverGroupRoleId int, null

dbo.tHdTicketAltMessageTag

Alternative ticket tags. Upon merging tickets, the final ticket uses tags from original tickets as alternative tags.

Column Type Description
iHdTicketAltMessageTagId int, not null
liHdTicketAltMessageTagHdTicketId int, not null
sHdTicketAltMessageTag nvarchar(255), null

dbo.tHdTicketApproval

Ticket approval process instance - main record.

Column Type Description
iHdTicketApprovalId int, not null
liHdTicketApprovalHdTicketId int, not null
dHdTicketApprovalStarted datetime, null
liHdTicketApprovalStartedPersonId int, null
liHdTicketApprovalApprovalSchemaId int, null
CanceledPersonId int, null ID of the person who canceled approving.
TicketStateId int, null

dbo.tHdTicketApprovalItem

Ticket approval step.

Column Type Description
iHdTicketApprovalItemId int, not null Record ID
dHdTicketApprovalItem datetime, null Date and time of step completion
liHdTicketApprovalItemPersonId int, null Approver (see tPerson.iPersonId)
liHdTicketApprovalItemHdTicketApprovalItemResultId int, not null Status and/or results of approval (see tHdTicketApprovalItemResult)
mHdTicketApprovalItemNotes nvarchar(max), null Approver’s comment
liHdTicketApprovalItemApprovalSchemaItemId int, null Step of the approval scheme governing this approval step, see tHdTicketApprovalSchemaItem.
liHdTicketApprovalItemHdTicketApprovalId int, not null Record of ongoing approval in a ticket, see tHdTicketApproval.
dExpiration datetime, null Date and time after which approval should expire.
ApprovalItemNotesHtml nvarchar(max), null Approver’s comment in HTML
Started datetime, null Date and time of commencement of step approval.
MessageForApproverActId int, not null Report for approvers (see tAct.iActId)
DeputyApproverPersonId int, null Identifier of the substitute who actually made the approval in the approver’s absence (see tPerson.iPersonId)

dbo.tHdTicketApprovalItemResult

List of approval step statuses.

Column Type Description
iHdTicketApprovalItemResultId int, not null
sHdTicketApprovalItemResult nvarchar(255), null

dbo.tHdTicketCust

Ticket custom fields values.

Column Type Description
liHdTicketId int, not null Link to ticket to which the values belong.
ProblemCandidate bit, null
closure nvarchar(256), null
mujSloupec nvarchar(max), null
diagnosis nvarchar(max), null
rootCause nvarchar(max), null
workaround nvarchar(max), null
resolution2 nvarchar(max), null
ProblemClosureCode int, null
FiveWhys nvarchar(256), null
Changeend datetime, null
Changestart datetime, null
RiskLevel int, null
changeEndActual datetime, null
changeStartActual datetime, null
RiskDescription nvarchar(256), null
successfulChange bit, null
overranChangeWindow bit, null
TripDeparture datetime, null
TripReturn datetime, null
TripPurpose nvarchar(256), null
TripTransport nvarchar(256), null
UserName nvarchar(256), null
UserSurname nvarchar(256), null
Department int, null
PositionName int, null
Manager int, null
Locality int, null
ContractAgreementOn int, null
NumberOfMonths int, null
FirstDay date, null
Laptop bit, null
StandardDesktopKit_i bit, null
MobilePhone bit, null
Car bit, null
OtherTraining nvarchar(256), null
DescribePotentialSpe nvarchar(max), null
MobilePackage int, null
Url nvarchar(256), null

dbo.TicketAlert

Cache for storing alerts.

Column Type Description
id int, not null Record ID.
TicketAlertTypeId int, not null Alert type: 0 = ticket not being resolved, 1 = first reaction due date, 2 = resolution due date, 3 = internal target date.
TicketId int, not null Ticket (tHdTicket.Id).
SeverityId int, not null Severity (TicketAlertSeverity.id).
Raised datetime, not null Alert date and time
Param1 float, null A parameter which is inserted into the alert text.

dbo.TicketAlertSeverity

Alert severity.

Column Type Description
id int, not null Record ID.
TicketAlertSeverity nvarchar(255), not null Localised name of alert severity.

dbo.TicketAlertSeverityLoc

Language localisation cache for alert severity, see TicketAlertSeverity.

Column Type Description
TicketAlertSeverityId int, not null Alert ID (TicketAlertSeverity.id).
LocaleId int, not null Language ID.
TicketAlertSeverity nvarchar(255), null Localised name of alert severity.

dbo.TicketAlertType

SLA alert type

Column Type Description
id int, not null
Name nvarchar(max), not null Alert name
MsgTemplateNoParams nvarchar(max), null Alert text without parameter
MsgTemplateParam1 nvarchar(max), null Alert text with parameter

dbo.TicketAlertTypeLoc

Language localization cache of SLA alert type, see TicketAlertType

Column Type Description
TicketAlertTypeId int, not null
LocaleId int, not null Language ID
MsgTemplateNoParams nvarchar(max), null Localized alert text without parameter
MsgTemplateParam1 nvarchar(max), null Localized alert text with parameter

dbo.TicketChange

Ticket log record for changes to the ticket field value.

Column Type Description
id int, not null Record ID
TicketId int, not null Ticket ID (tHdTicket.iHdTicketId)
PersonId int, not null Author of the change (tPerson.iPersonId)
ChangeDate datetime, not null Change date and time (UTC)
ColumnId int, not null Changed field (tColumn.iColumnId)
ValueOldNvarchar nvarchar(max), null Old string value
ValueNewNvarchar nvarchar(max), null New string value
ValueOldBit bit, null Old bit value
ValueNewBit bit, null New bit value
ValueOldDate date, null Old date value
ValueNewDate date, null New date value
ValueOldDatetime datetime, null Old datetime value
ValueNewDatetime datetime, null New datetime value
ValueOldFloat float, null Old float value
ValueNewFloat float, null New float value
ValueOldInt int, null Old int value (could be foreign key to various tables)
ValueNewInt int, null New int value (could be foreign key to various tables)

dbo.TicketNode

Objects associated to the ticket over the ticket "Objects" item.

Column Type Description
id int, not null Record ID
TicketId int, not null Ticket ID (tHdTicket.iHdTicketId)
NodeId int, not null Object ID (tblNode.intNodeId)
Created datetime, null Link creation date and time (UTC)
Removed datetime, null Link removal date and time (UTC)
CreatedByPersonId int, null User ID of a person who created the link (tPerson.iPersonId).
RemovedByPersonId int, null User ID of a person who deleted the link (tPerson.iPersonId).

dbo.TicketRelation

Links Between Tickets.

Column Type Description
id int, not null Record ID
BeginHdTicketId int, not null The ticket ID at the beginning of the link, see tHdTicket.iHdTicket.
EndHdTicketId int, not null The ticket ID at the end of the link, see tHdTicket.iHdTicket.
TicketRelationTypeId int, not null Link kind ID, see TicketRelationType.id.
Created datetime, null Link creation date and time
Removed datetime, null Link removal date and time
CreatedByPersonId int, null Link author ID, see tPerson.iPersonId.
RemovedByPersonId int, null User ID of a person who deleted the link - see tPerson.iPersonId.

dbo.TicketRelationType

Types of links between tickets.

Column Type Description
id int, not null Record ID
BeginName nvarchar(30), not null The name of the link from the ticket view at the beginning of the link
EndName nvarchar(30), not null The name of the link from the ticket view at the end of the link
Directional bit, not null Permitted values are 0 and 1. If set to 1, the link is directional, i.e. links "Link A to B" and "Link B to B" are two different links.
Cyclic bit, not null Permitted values are 0 and 1. If set to 1, the link may not create a cycle. Example of a cycle: A is linked to B, B is linked to C, and C is linked to A.
OneToMany bit, not null Permitted values are 0 and 1. If set to 1, the target ticket may not contain more than one link.
MenuOrder int, not null The order of link types in menus
TicketRelationTypeBehaviorId int, not null System link type. When defining a custom link type, always use the value 1.
CustomField1 int, null Custom field

dbo.TicketRelationTypeBehavior

System types of links between tickets.

Column Type Description
id int, not null Record ID
TicketRelationTypeBehavior nvarchar(50), null Link name

dbo.TicketRequestParticipant

Ticket participant for the ticket

Column Type Description
TicketId int, not null Ticket ID (tHdTicket.iHdTicketId).
PersonId int, not null User ID of the ticket participant (tPerson.iPersonId).

dbo.TicketSequence

A table containing the next ticket number.

Column Type Description
NextTicketId int, not null Next ticket number

dbo.TicketState

Ticket statuses. Statuses are defined in the process (see dbo.TicketType).

Column Type Description
id int, not null Record ID
TicketTypeId int, null
TicketState nvarchar(64), not null State text
Description nvarchar(max), null
SolverInstructions nvarchar(max), null
Order int, not null
TicketStateBehaviorId int, not null
CustomField1 int, null
TransitToAllStates bit, not null
ApprovalAutoStart bit, not null
IsApprovalState bit, not null
OnRejectedStateId int, null
OnApprovalStateId int, null
OnCanceledStateId int, null
OnExpiredStateId int, null
ApprovalSchemaId int, null
ApprovalPersonId int, null
ApprovalExpirationHours float, null
CloseAfterSolution bit, not null Automatic closing of ticket after changing to status - value = 1 is only possible in the Solved status.
CustomMessageForApproverTemplate nvarchar(max), null Custom message template for approvers. If the record has a value of NULL, then the default template is used (available in tString).
Removed datetime, null Date of status deletion. If the value is NULL here, the status was not deleted.
SendNotificationForRequester bit, not null Send a notification to the requester when transitioning to status.
CustomNotificationForRequesterTemplate nvarchar(max), null Custom template of notifications to requester about change of the ticket status. If the record has a value of NULL, then the default template is used (saved in tString).
PauseSla bit, not null SLA is paused at this status
DisplayCommandMoveToService bit, not null Display the command "Transfer To Another Service" at the top of the command panel: 0 - off, 1 - on
DisplayCommandAssignToSolver bit, not null In the tickets in this status, display the Assign to solver command first in the Command bar.
SolverGroupRoleId int, null Assign ticket to a solver group during transition to this status.

dbo.TicketStateBehavior

System ticket statuses, see dbo.TicketState.

Column Type Description
id int, not null
TicketStateBehavior nvarchar(50), not null

dbo.TicketStateCust

Ticket state custom fields values.

Column Type Description
TicketStateId int, not null Link to ticket state to which the values belong.

dbo.TicketStateLoc

Cache of the localizations of ticket states.

Column Type Description
TicketStateId int, not null Ticket status ID.
LocaleId int, not null Language ID.
TicketState nvarchar(64), null Localized ticket status name.
Description nvarchar(max), null Localized ticket status description.
SolverInstructions nvarchar(max), null Localized instructions for solver.
CustomMessageForApproverTemplate nvarchar(max), null Localized customer message template for approvers. If the record has a value of NULL, then the default template is used (available in tString).
CustomNotificationForRequesterTemplate nvarchar(max), null Localized custom template of notifications to requester about the change of ticket status. If the record has a value of NULL, then the default template is used (saved in tString).

dbo.TicketStateRelation

Allowed transitions among ticket statuses, see dbo.TicketState.

Column Type Description
id int, not null
BeginTicketStateId int, not null
EndTicketStateId int, not null

dbo.TicketStateRequiredColumn

Required items for individual ticket statuses, see dbo.TicketState.

Column Type Description
id int, not null
TicketStateId int, not null
ColumnId int, not null

dbo.TicketTag

User tag of the ticket

Column Type Description
id int, not null Record ID
PersonId int, not null Person (tPerson.iPersonId)
TicketId int, not null Ticket (tHdTicket.iHdTicketId)
TicketTagTypeId int, not null Tag type (TicketTagType.id)

dbo.TicketTagType

Ticket tag type

Column Type Description
id int, not null Record ID
Name nvarchar(70), not null Tag name
Color nvarchar(10), not null Tag color (HEX)

dbo.TicketTagTypeLoc

Cache of tag types localizations.

Column Type Description
TicketTagTypeId int, not null Id of tag type (see TicketTagType.id)
LocaleId int, not null Language ID
Name nvarchar(70), not null Localized tag name

dbo.TicketTemplate

List of ticket templates

Column Type Description
id int, not null Record ID
Name nvarchar(255), null Template name (must be unique).
Description nvarchar(max), null Description of template.
HdSectionId int, not null ID of service in which the template is created.
RemovedByPersonId int, null Link to user that deleted the template. The template is not deleted for NULL.
RemovedDate datetime, null Date on which the template was deleted. The template is not deleted for NULL.
LastTicketId int, null ID of the last ticket automatically created based on this template (FK).
LastTicketCreationDate datetime, null Creation date of the last ticket automatically created based on this template.
NextDate datetime, null Next deadline for the planned ticket - only date (you cannot work with time).
Planning bit, not null Planning (0 - off, 1 - on).
UserId int, null Requester ID (FK).
StartDate datetime, null Beginning of repetition - only date (time is ignored).
EndAfter int, null Number of occurrences upon which planning is finished.
TicketCreatedCount int, not null Number of created tickets based on this template in the current planning.
EndDate datetime, null End of repetition - only the date of the last available creation (you cannot work with time).
Daily bit, not null Daily (0 - off, 1 - on).
DailyEveryXDays int, null Repetition period in days.
DailyEveryWeekday bit, not null On weekdays (0 - off, 1 - on).
DailyAfterClosing int, null Upon closing the previous.
Weekly bit, not null Weekly (0 - off, 1 - on).
WeeklyEveryXDays int, null Repetition period in weeks.
WeeklyMonday bit, not null On Mondays.
WeeklyTuesday bit, not null On Tuesdays.
WeeklyWednesday bit, not null On Wednesdays.
WeeklyThursday bit, not null On Thursdays.
WeeklyFriday bit, not null On Fridays.
WeeklySaturday bit, not null On Saturdays.
WeeklySunday bit, not null On Sundays.
WeeklyAfterClosing int, null Upon closing the previous.
Monthly bit, not null Monthly (0 - off, 1 - on).
MonthlyDayInMonth int, null Which day in the month.
MonthlyDayInMonthEveryXMonths int, null Every X month.
MonthlyEveryXDayInWeek int, null Which weekday in the month (1 - first, 2 - second, 3 - third, 4 - fourth, 5 - last).
MonthlyDayInWeek int, null Which weekday (1 - Monday, …, 8 - day, 9 - weekday).
MonthlyDayInWeekEveryXMonths int, null Every X month.
MonthlyAfterClosing int, null Upon closing the previous.
Yearly bit, not null Yearly (0 - off, 1 - on).
YearlyDayInMonth int, null Which day in the month.
YearlyDayInMonthOnMonth int, null Which month (1 - January, …).
YearlyEveryXDayInWeek int, null Which weekday in the month (1 - first, 2 - second, 3 - third, 4 - fourth, 5 - last).
YearlyDayInWeek int, null Which weekday (1 - Monday, …).
YearlyDayInWeekOnMonth int, null Which month (1 - January, …).
YearlyAfterClosing int, null Upon closing the previous.
SolverId int, null Solver ID (FK).
SolverGroupId int, null

dbo.TicketTemplateColumnValue

column values on ticket template.

Column Type Description
id int, not null Record ID
TicketTemplateId int, not null Id of template to which the column belongs.
ColumnId int, not null Column Id.
DefaultValue nvarchar(max), not null Value stored in the column.
DefaultValueHtml nvarchar(max), null Value saved in a column in HTML.

dbo.TicketTemplateNode

Objects linked to the ticket templates.

Column Type Description
id int, not null Record ID
TicketTemplateId int, not null ID of the ticket template (TicketTemplate.Id)
NodeId int, not null Object ID (tblNode.intNodeId)

dbo.TicketType

Processes. Among others, the process defines possible ticket statuses, solving process, custom ticket items, etc.

Column Type Description
id int, not null Record ID
TicketType nvarchar(255), not null Process name
Description nvarchar(max), null Description of the process
TicketTypeBehaviorId int, not null Process type ID (TicketTypeBehavior.id)
CustomField1 int, null
BackResolveDeadlineHours float, null
TicketTypeNodeHealthImpactId int, not null ID of the effect of tickets with this process on the health of objects in the given tickets (TicketTypeNodeHealthImpact.id). 1=no effect, 2=incident, 3=change.

dbo.TicketTypeBehavior

System processes.

Column Type Description
id int, not null
TicketTypeBehavior nvarchar(255), not null

dbo.TicketTypeColumn

Ticket items used by the process.

Column Type Description
id int, not null
TicketTypeId int, not null
ColumnId int, not null

dbo.TicketTypeLoc

Cache of process localizations.

Column Type Description
TicketTypeId int, not null Process ID.
LocaleId int, not null Language ID.
TicketType nvarchar(255), null Localized process name.
TicketTypeDesc nvarchar(max), null Localized process description.

dbo.TicketTypeNodeHealthImpact

For the effect on object health requirements, see TicketType.TicketTypeNodeHealthImpactId.

Column Type Description
id int, not null Record ID
Name nvarchar(70), not null Record name

dbo.tIdSeqClass

Numeric sequences - definitions for types of objects.

Column Type Description
liIdSeqId int, not null
liClassId int, null

dbo.TimeZone

Time zone list.

Column Type Description
id int, not null Record ID.
uid nvarchar(128), not null Unique identifier (matches the key in the registry).
DisplayName nvarchar(128), not null Localized name.

dbo.TimeZoneBias

Time zone shifts compared to UTC for each year

Column Type Description
TimeZoneId int, not null Link to time zone.
FromDate datetime, null From date.
ToDate datetime, null Until.
Bias int, not null Shift compared to UTC in minutes.

dbo.tLocale

Language environments.

Column Type Description
iLocaleId int, not null LocaleID. The list of these, for example, can be found here http://msdn.microsoft.com/en-us/goglobal/bb964664.aspx.
sLocale nvarchar(255), not null Language name in Czech.
bLocaleEnabled bit, not null If set to 1, the language is used and is displayed in menus.
sLangAbbr nvarchar(10), null Three-letter language abbreviations. Used in all names of localization dll files. The list of these, for example, can be found here http://www.microsoft.com/resources/msdn/goglobal/default.mspx.

dbo.tLocalization

Language localization for selected database values. The following items are supported: tHdSection.sHdSectionShort, tHdSection.mHdSectionDesc.

Column Type Description
iLocalizationId int, not null Record ID.
sTable nvarchar(128), null Name of table.
sAttribute nvarchar(128), null Column name.
iRecordId int, not null ID of record in target table designated for localization.
iLocaleId int, not null LCID of the language for which the localization is being executed.
mLocalization nvarchar(max), null Localized text.
NeedsUpdate bit, not null If there is 1, this translation needs to be updated because the original text has been modified since last translation.

dbo.tNodeProduct

Software profiles - exceptions for the computer.

Column Type Description
liNodeId int, null
liProductId int, null
liSwPresenceId int, not null

dbo.Token

For internal use

Column Type Description
PersonId int, not null
Scope nvarchar(2048), not null
AccessToken nvarchar(max), not null
Expiration datetime, not null

dbo.tOpeningHours

Service operating hours.

Column Type Description
iOpeningHoursId int, not null
sOpeningHours nvarchar(255), null
mDescription nvarchar(max), null
mNotes nvarchar(max), null
TimeZoneId int, null
ActualOpeningHoursEnd datetime, null End of the current operating hours interval.
NextOpeningHoursStart datetime, null Beginning of the next operating hours interval.
BankHolidayRegionId int, null Public holiday region. A foreign key on the tBankHolidayRegion table.

dbo.tOpeningHoursCache

Auxiliary records for optimizing time calculations according to service operating hours.

Column Type Description
liOpeningHoursId int, not null
dFrom datetime, not null
dTo datetime, not null
nTotalDays float, not null

dbo.tOpeningHoursException

Exceptions in service operating hours.

Column Type Description
iOpeningHoursExceptionId int, not null
liOpeningHoursId int, not null
dFrom datetime, not null
dTo datetime, not null
bOpen bit, not null
mNotes nvarchar(max), null

dbo.tPerson

Persons in the ALVAO system.

Column Type Description
iPersonId int, not null Record ID
sPerson nvarchar(255), null displayed username
sPersonLogin nvarchar(255), null User name
sPersonAdGuid nvarchar(255), null
sPersonEmail nvarchar(255), null e-mail
sPersonPhone nvarchar(255), null phone
sPersonMobile nvarchar(255), null mobile phone
sPersonOffice nvarchar(255), null office
sPersonDepartment nvarchar(255), null department
dPersonCreated datetime, null date on which the user was created
bPersonSystem bit, not null system user
sPersonWorkPosition nvarchar(255), null job
bHidden bit, not null Hide in menus
sPersonPswd nvarchar(255), null
bPersonShared bit, not null Shared account
bPersonAccountDisabled bit, not null Account is disabled
mPersonContact nvarchar(max), null Other contacts
sPersonUrgentEmail nvarchar(255), null E-mail for urgent messages
bPersonGuest bit, not null
dPersonRemoved datetime, null date on which the user was removed
mPersonNotes nvarchar(max), null
sPersonCountry nvarchar(255), null
sPersonCountryAbbr nvarchar(2), null
iPersonCountryCode int, null
sPersonPreferredLanguage nvarchar(2), null
sPersonCity nvarchar(255), null
oPersonSID image, null
sPersonAdPath nvarchar(1024), null
dPersonAdCreated datetime, null
sPersonSID nvarchar(255), null
liPersonManagerPersonId int, null
sPersonPersonalNumber nvarchar(255), null
liPersonDelegatePersonId int, null
OutOfOfficeSince datetime, null Starting date and time of absence.
iPersonLocaleId int, null Language number. This is the Microsoft LocaleID. The list of these, for example, can be found here http://msdn.microsoft.com/en-us/goglobal/bb964664.aspx. The list of similar Locale ID can be found in the tLocale table
sPersonAdName nvarchar(255), null
liAccountId int, null
sFirstName nvarchar(255), null
sLastName nvarchar(255), null
sImportSystem nvarchar(255), null
sImportRecordId nvarchar(255), null
sAdDisplayName nvarchar(255), null
TimeZone nvarchar(64), null
Email2 nvarchar(255), null
Phone2 nvarchar(255), null
PersonPortrait varbinary, null
PersonPortraitHash varchar, null
PersonBehaviorId int, not null For user type, see the PersonBehavior table.
OutOfOfficeUntil datetime, null Ending date and time of absence.
IsOutOfOffice bit, not null Identifier specifying whether the user is absent. Automatically calculated column.
ImportAdLastFound datetime, null Date and time when the user was last found during AD import.
AzureAdObjectId nvarchar(40), null User ID in the Azure Active Directory
AzureAdTenantId int, null The tenant’s ID Azure Active Directory which the user belongs to.
SamAccountName nvarchar(255), null Username for systems older than Windows 2000
AadAppClientId nvarchar(255), null Application (client) ID in AAD
AadAppTenantId nvarchar(255), null Directory (tenant) ID in AAD
TeamsConversationId nvarchar(255), null
App bit, not null Application account
RefreshToken nvarchar(3000), null For internal use
PersonPortraitETag nvarchar(1024), null ETag value of portrait in Azure Active Directory

dbo.tPersonCust

Persons in the ALVAO system - own items.

Column Type Description
liPersonId int, null

dbo.tProperty

ALVAO system settings.

Column Type Description
sProperty nvarchar(255), not null Name of settings.
sPropertyValue nvarchar(2048), null Text value
bPropertyValue bit, null Truth value.
iPropertyValue int, null Integer value.
nPropertyValue float, null Real value
dPropertyValue datetime, null Time value
id int, not null Record ID

dbo.TransferConfirmAlert

Sent alerts to sign the handover protocols.

Column Type Description
id int, not null Record ID.
DocumentId int, not null Document ID.
RuleId int, not null Kind of alert.
SentDate datetime, not null Date of sending the alert.

dbo.TransferConfirmAlertConfig

Setting time of sending an alert and the period of the last alert repetition.

Column Type Description
SendTimeHour float, not null Alert send time.
RepeatTeamAlertAfterDays int, null Repetition period of the last alert.
RequireUserAuthentication bit, not null Require user verification during signature.

dbo.TransferConfirmAlertRule

Settings of rules for sending alerts of not yet signed handover protocols.

Column Type Description
id int, not null Rule ID.
Active bit, not null A flag indicating whether or not the alert is active.
AlertAfterDays int, null Send an alert after a specified number of days.
AlertRoleId int, null The group to which the last alert is sent.

dbo.TransferConfirmType

Method of the assets takeover signing.

Column Type Description
id int, not null Item ID.
Name nvarchar(32), not null Name.

dbo.tRole

Groups of persons for the entire ALVAO.

Column Type Description
iRoleId int, not null Record ID.
sRole nvarchar(255), null Group name.
sRoleAdGuid nvarchar(255), null GUID in Active Directory
bRoleEveryone bit, not null Only one group "all", which has a value of 1, exists in ALVAO.
dRoleCreated datetime, null Time at which the group was created.
sDesc nvarchar(max), null
RoleBehaviorId int, not null
AdDistributionGroup bit, not null Group type in Active Directory. True means that it is a distribution group. Otherwise it is a security group.
AdPath nvarchar(1024), null Path to the group in Active Directory.
DistributionEmail nvarchar(255), null Distribution group e-mail (Active Directory - mail attribute).
LastImport datetime, null Last import time from Active Directory.
AdCreated datetime, null Time of group creation in Active Directory (Active Directory - whenCreated attribute).
AzureAdObjectId nvarchar(40), null Group ID in the Azure Active Directory
AzureAdTenantId int, null The tenant’s ID Azure Active Directory which the group belongs to.

dbo.tRolePerson

Persons' membership in groups.

Column Type Description
iRolePersonId int, not null Record ID.
liRolePersonRoleId int, not null Link to group.
liRolePersonPersonId int, not null Link to user within group.
liRolePersonIncludedRoleId int, null ID of the group from which the membership is promoted. NULL if the user has direct group membership.

dbo.tRoleRole

Groups' membership in groups.

Column Type Description
iRoleRoleId int, not null Record ID.
liRoleRoleRoleId int, not null Link to group owners.
liRoleRoleMemberRoleId int, not null Link to owned group.

dbo.tRoom

Rooms, see item Request.Room.

Column Type Description
iRoomId int, not null
sRoom nvarchar(255), null
sRoomKind nvarchar(255), null
sRoomFloor nvarchar(255), null
liRoomBuildingId int, null

dbo.tSla

SLA.

Column Type Description
iSlaId int, not null
sSla nvarchar(255), null
mSlaDesc nvarchar(max), null
nSlaDeadlineHours float, null
dSlaRemoved datetime, null
nSlaReactionHours float, null
sSlaContract nvarchar(255), null
mSlaNotes nvarchar(max), null
nSlaQuality float, null
liOpeningHoursId int, null
Pause bit, not null

dbo.tSlaAlert

Ticket log records for notification sent for an unresolved issue or upcoming deadline.

Column Type Description
id int, not null
liHdTicketId int, not null
liSlaAlertRuleId int, null
dHdTicketDeadline datetime, null
dSent datetime, not null
sTo nvarchar(1024), not null
sError nvarchar(max), null
InternalTargetDeadline datetime, null Internal target date.
FirstReactionDeadline datetime, null The expiration deadline of first response.

dbo.tSlaAlertRule

Rule for sending notifications for unresolved issues or an upcoming deadline.

Column Type Description
id int, not null
liSlaId int, not null
liToRoleStringId int, null
liInactiveRoleStringId int, null
fInactiveHours float, null
fDeadlineExpireHours float, null
fRepeatEveryHours float, null
fSummarySendHour float, null
dSummaryLastSent datetime, null
InternalTargetExpireHours float, null Number of hours until the expiry of the internal target date.
FirstReactionExpireHours float, null Number of hours until the expiry of the internal target date.
TicketAlertSeverityId int, not null Alert severity (TicketAlertSeverity.id).
SendByEmail bit, not null If the value is 1, an alert is sent by e-mail.

dbo.tSlaCust

SLA custom fields values.

Column Type Description
liSlaId int, null

dbo.tSlaRights

Assigning SLA to individuals and groups.

Column Type Description
iSlaRightsId int, not null
liSlaRightsSlaId int, not null
liSlaRightsRoleId int, null
liSlaRightsPersonId int, null
bSlaRightsDefault bit, not null 1 = SLA is set as the default; 0 = SLA is not default
liHdSectionId int, not null

dbo.tSmtp

Configuration of the SMTP server for ALVAO.

Column Type Description
sSmtpAddress nvarchar(255), null SMTP server address.
nSmtpPort int, null SMTP Server port.
sSmtpLogin nvarchar(255), null Username for SMTP server access.
sSmtpPswd nvarchar(255), null Password for SMTP server access.
bSmtpSsl bit, not null 1, should SSL be used for connecting to the SMTP server.
ClientId nvarchar(255), null OAuth - Application (client) ID
TenantId nvarchar(255), null OAuth - Directory (tenant) ID
ClientSecret nvarchar(255), null OAuth - Client secret
AuthType int, not null Authentication type: 0 = OAuth, 1 = Basic, 2 = Integrated

dbo.tString

System code list for texts.

Column Type Description
iStringId int, not null
mString nvarchar(max), null

dbo.tSwLibAddUnknown

Sending unrecognized records, request for adding product to the standard software products library.

Column Type Description
iSwLibAddUnknownId int, not null
dCreated datetime, not null
liCreatedPersonId int, not null
mEntries nvarchar(max), null
sAttachmentName nvarchar(255), null
oAttachment image, null
sCollector nvarchar(255), null
dNextTry datetime, null
sEmail nvarchar(255), null
bInform bit, not null
liProductId int, null
iRequestUID int, null
iNewProductUID int, null

dbo.tSwPresence

Software profiles - product statuses.

Column Type Description
iSwPresenceId int, not null
sSwPresence nvarchar(255), not null

dbo.tSwProfile

Software profiles - list.

Column Type Description
iSwProfileId int, not null
sSwProfile nvarchar(255), null
bMemberSwProfile bit, not null
mDescription nvarchar(max), null
mNotes nvarchar(max), null

dbo.tSwProfileProduct

Software profiles - membership of products in profiles.

Column Type Description
liSwProfileId int, not null
liProductId int, not null
liSwPresenceId int, not null
liMemberSwProfileId int, null

dbo.tSwProfileSwProfile

Software profiles - sub-profiles.

Column Type Description
liSwProfileId int, not null
liMemberSwProfileId int, not null

dbo.tTimeOff

Employee absence records.

Column Type Description
iTimeOffId int, not null
liPersonId int, not null
liTimeOffKindId int, not null
dTimeOff datetime, not null
bHalf bit, not null
mNotes nvarchar(max), null
dCreated datetime, not null
liCreatedPersonId int, null
dModified datetime, not null
liModifiedPersonId int, null

dbo.tTimeOffKind

Types of employee absence records.

Column Type Description
iTimeOffKindId int, not null
sTimeOffKind nvarchar(255), not null

dbo.tWeekOpeningHours

Item in the definition of service operating hours.

Column Type Description
iWeekOpeningHoursId int, not null
liOpeningHoursId int, not null
nOpeningHour float, not null
nClosingHour float, not null
bSunday bit, not null
bMonday bit, not null
bTuesday bit, not null
bWednesday bit, not null
bThursday bit, not null
bFriday bit, not null
bSaturday bit, not null
dValidSince datetime, not null
dInvalidSince datetime, null

dbo.tWorkLoad

Employee labor contracts.

Column Type Description
iWorkLoadId int, not null Record ID.
liPersonId int, not null ID of the person assigned this labor contract
dStart datetime, not null Labor contract start date (UTC)
dEnd datetime, null Labor contract end date + 1 (UTC). NULL represents a labor contract for an indefinite period.
iWorkHoursPerDay float, not null Number of work hours per day.

dbo.tWorkTime

Employee attendance record created in the ALVAO Attendance module.

Column Type Description
iWorkTimeId int, not null Record ID
liPersonId int, not null User ID
dStart datetime, not null Time at which the work started
dStop datetime, null Time at which work started/finished
mNotes nvarchar(max), null Note
dCreated datetime, not null Time at which the record for starting work was inserted
liCreatedPersonId int, null ID of the person that entered the record for starting work
dStopped datetime, null Time at which the record for finishing work was inserted
liStoppedPersonId int, null ID of the person that entered the record for completing work
dModified datetime, not null Time at which the record was last updated
liModifiedPersonId int, null ID of the last person to update the record

dbo.UserLogonLog

Logging users in/out to/from Asset Management Console.

Column Type Description
Id int, not null Record ID.
TimeStamp datetime, not null Date and time of logon/logout.
ActionId int, not null Kind of action from UserLogonLogAction.
PersonLogin nvarchar(255), not null The username of the logged-in user.
Person nvarchar(255), null Logged-in user name.
Computer nvarchar(255), null Computer name.
IsAdmin bit, not null Identifier of whether or not the user was entitled to change the object security.
ApplicationId int, not null Application to which the user has logged in.

dbo.UserLogonLogAction

Executed action which is logged.

Column Type Description
Id int, not null Action ID.
Name nvarchar(50), not null Action name.

dbo.UserLogonLogApplication

Application name.

Column Type Description
Id int, not null Application ID.
Name nvarchar(50), not null Application name.

dbo.WebAppActiveSession

Active session at ALVAO WebApp.

Column Type Description
id int, not null Session ID.
PersonId int, not null Signed-in user ID.
ExpireDate datetime, not null Date and time of session expiration.
TicketGUID uniqueidentifier, not null Authentication ticket Id.
ClientAddress nvarchar(50), null IP address of the logged in user

dbo.Webhook

Registered webhooks integrating Alvao with other applications.

Column Type Description
id int, not null Record ID
Name nvarchar(255), null Webhook name
Enabled bit, not null 1 = the webhook is enabled, 0 = disabled.
TopicId int, not null Webhook topic ID (WebhookTopic.id)
Url nvarchar(2048), not null Webhook callback URL
Created datetime, not null Creation date
LastInvoked datetime, null Last invocation date
ErrorMessage nvarchar(max), null Error message at the last invocation.
TicketStateId int, null Ticket status in which the webhook should be invoked (TicketState.id).
SectionId int, null Ticket service for which the webhook should be invoked (tHdSection.iHdSectionId).
TicketTypeId int, null Ticket process for which the webhook should be invoked (TicketType.id).
ColumnId int, null Ticket field ID for wich the webhook should be invoked (tColumn.iColumnId).
NodeClassId int, null Object kind in which the webhook should be invoked (tblClass.intClassId).
ParentNodeId int, null ID of the parent object for whose subtree the webhook should be invoked (tblNode.intNodeId).
NodePropertyKindId int, null Object property kind in which the webhook should be invoked (tblKind.intKindId).
NodePropertyNewValue nvarchar(255), null New object property value in which the webhook should be invoked.
MovedFromNodeId int, null ID of the source object for whose subtree the webhook should be invoked (tblNode.intNodeId).
MovedToNodeId int, null ID of the destination object for whose subtree the webhook should be invoked (tblNode.intNodeId).

dbo.WebhookTopic

Webhook topics

Column Type Description
id int, not null Record ID
Name nvarchar(255), not null Webhook topic name

dbo.WorkOvertimeDisposal

Table with list of paid overtime hours

Column Type Description
id int, not null Record ID
PersonId int, not null ID of the person who received payment for overtime hours
Hours float, not null Number of paid overtime hours
Date datetime, not null Date of overtime hour payment
CreatedByPersonId int, not null ID of the person who paid for overtime hours
Notes nvarchar(max), null Notes
RemovedByPersonId int, null ID of the person that deleted the record
RemovedDate datetime, null Date on which the record was deleted.

Query.DiskDriveCsy

HD drives in the ALVAO Asset Management in details of HW detection. Only the objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.

Column Type Description
Id objektu int, not null Object identification number of a Computer type that contains a given drive.
Logický disk nvarchar(255), null Logical drive name, e.g. "C:".
Kapacita (GB) float, null Drive capacity
Využito (GB) float, null Used drive space
Volné místo (GB) float, null Free drive space
Volné místo (%) float, null The percentage of free space and drive capacity
BitLocker nvarchar(12), not null It indicates whether the given drive is encrypted by BitLocker. The column may have the following values "On", "Off" and "Unknown" (in Czech).

Query.DiskDriveDeu

HD drives in the ALVAO Asset Management in details of HW detection. Only the objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.

Column Type Description
Objekt Id int, not null Object identification number of a Computer type that contains a given drive.
Logische Platte nvarchar(255), null Logical drive name, e.g. "C:".
Kapazität (GB) float, null Drive capacity
Verwendeter Speicherplatz (GB) float, null Used drive space
Freier Speicherplatz (GB) float, null Free drive space
Freier Speicherplatz (%) float, null The percentage of free space and drive capacity
BitLocker nvarchar(18), not null It indicates whether the given drive is encrypted by BitLocker. The column may have the following values "On", "Off" and "Unknown" (in Czech).

Query.DiskDriveEnu

HD drives in the ALVAO Asset Management in details of HW detection. Only the objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.

Column Type Description
Object id int, not null Object identification number of a Computer type that contains a given drive.
Logical drive nvarchar(255), null Logical drive name, e.g. "C:".
Capacity (GB) float, null Drive capacity
Utilized (GB) float, null Used drive space
Total free space (GB) float, null Free drive space
Free space (%) float, null The percentage of free space and drive capacity
BitLocker nvarchar(14), not null It indicates whether the given drive is encrypted by BitLocker. The column may have the following values "On", "Off" and "Unknown" (in Czech).

Query.DocumentCsy

Documents in ALVAO Asset Management. Only the objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.

Column Type Description
Datum vystavení datetime, null Document issue date (without time)
Datum vystavení - Měsíc od datetime, null Date of the first day of month when the document was issued.
Typ dokumentu nvarchar(255), null Document type
Identifikační číslo nvarchar(255), null Document identification number
Dodavatel nvarchar(255), null The vendor name (Document type = Invoice)
Předávající nvarchar(255), null The name or title of the person handing over (Document type = Handover protocol)
Přebírající nvarchar(255), null The name or title of the accepting person (Document type = Handover protocol)
Identifikační číslo 2 nvarchar(255), null Document identification number 2
Poznámka nvarchar(max), null Note
Zneplatněn (UTC) datetime, null Date and time of document record voiding in AM
Vytvořil nvarchar(255), null User name of a person who created the document record in AM.
Zneplatnil nvarchar(255), null User name of a person who made the document record in AM void.
Url nvarchar(2086), null URL of the document page in the web app.

Query.DocumentDeu

Documents in ALVAO Asset Management. Only the objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.

Column Type Description
Ausgabedatum datetime, null Document issue date (without time)
Ausgabedatum - Monat beginnt datetime, null Date of the first day of month when the document was issued.
Dokumenttyp nvarchar(255), null Document type
Identifikationsnummer nvarchar(255), null Document identification number
Lieferant nvarchar(255), null The vendor name (Document type = Invoice)
Übergebende Person nvarchar(255), null The name or title of the person handing over (Document type = Handover protocol)
Annehmende Person nvarchar(255), null The name or title of the accepting person (Document type = Handover protocol)
Identifikationsnummer 2 nvarchar(255), null Document identification number 2
Anmerkung nvarchar(max), null Note
Ungültig gemacht (UTC) datetime, null Date and time of document record voiding in AM
Erstellt von nvarchar(255), null User name of a person who created the document record in AM.
Ungültig gemacht von nvarchar(255), null User name of a person who made the document record in AM void.
Url nvarchar(2086), null URL of the document page in the web app.

Query.DocumentEnu

Documents in ALVAO Asset Management. Only the objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.

Column Type Description
Issue date datetime, null Document issue date (without time)
Issue date - Month starting datetime, null Date of the first day of month when the document was issued.
Document type nvarchar(255), null Document type
Identification number nvarchar(255), null Document identification number
Vendor nvarchar(255), null The vendor name (Document type = Invoice)
Person handing over nvarchar(255), null The name or title of the person handing over (Document type = Handover protocol)
Person accepting nvarchar(255), null The name or title of the accepting person (Document type = Handover protocol)
Identification number 2 nvarchar(255), null Document identification number 2
Note nvarchar(max), null Note
Voided (UTC) datetime, null Date and time of document record voiding in AM
Created by nvarchar(255), null User name of a person who created the document record in AM.
Voided by nvarchar(255), null User name of a person who made the document record in AM void.
Url nvarchar(2086), null URL of the document page in the web app.

Query.ExecutedSoftwareEnu

Software run on computers in ALVAO Asset Management. Hidden and removed computers are not displayed. Only the objects are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.

Column Type Description
Computer Id int, not null Computer identification number (tblNode.intNodeId)
Computer nvarchar(255), null Computer name
User nvarchar(255), null The name of the user who has the computer in use.
Filename nvarchar(511), null The name of the running file, including the extension
Path nvarchar(255), null The file location on your computer's file system
Size (B) int, null File size in bytes
File version nvarchar(255), null File version
File description nvarchar(255), null File Description
Product nvarchar(255), null Product name
Product version nvarchar(255), null Product version
Company nvarchar(255), null Product manufacturer
Last run datetime, null The date and time of the last start in the time zone of the computer detected
Run count int, null Total number of files running

Query.HdSectionRightsLog

View of the list of changes in service permissions.
The meaning of values in permission columns:
1=enable
0=refuse
NULL=not set

Column Type Description
TimeStamp datetime, not null Change performance date and time (UTC)
ModifiedByPerson nvarchar(518), not null The name of the user who did the change.
HdSection nvarchar(1287), null Service name
HdSectionOld nvarchar(1287), null Original service name
Role nvarchar(518), null User group name which is the permission holder.
RoleOld nvarchar(518), null User group name of a person who was originally a permission holder.
Person nvarchar(518), null User name of a person who is the permission holder.
PersonOld nvarchar(518), null User name of a person who was originally a permission holder.
Operator bit, null Main solver permissions
OperatorOld bit, null Original main solver permissions
Solver bit, null Solver permissions
SolverOld bit, null Original solver permissions
SolverTake1 bit, null Solver permissions with the right to take the ticket over (main)
SolverTake1Old bit, null Original solver permissions with the right to take the ticket over (main)
SolverTake2 bit, null Solver permissions with the right to take the ticket over (secondary)
SolverTake2Old bit, null Original solver permissions with the right to take the ticket over (secondary)
Manager bit, null Manager permissions
ManagerOld bit, null Original manager permissions
Reader bit, null Reader permissions
ReaderOld bit, null Original reader permissions
ExceptionalSolver bit, null Exceptional solver permissions
ExceptionalSolverOld bit, null Original exceptional solver permissions
IrregularOperator bit, null Permissions of the ticket reporter (formerly of the irregular operator)
IrregularOperatorOld bit, null The original permissions of the ticket reporter (formerly of irregular operator)
RequesterRole nvarchar(518), null Name of the group of requesters associated with the permissions (mapping of requesters to the solver team).
RequesterRoleOld nvarchar(518), null Name of the group of requesters originally associated with the permissions (mapping of requesters to the solver team).

Query.NodeParent

View with all objects in Asset and their child objects (including indirect links - deep immersion).

Column Type Description
ChildNodeId int, not null Node ID of the object in the tree.
ParentNodeId int, not null Node ID of the parent object in the tree.

Query.NodeRightLog

View of the list of changes in permissions in the objects tree.

Column Type Description
TimeStamp datetime, not null Date and time of the change execution.
ModifiedBy nvarchar(255), not null Logged-in user name.
User nvarchar(255), null User name.
Group nvarchar(255), null Group name.
Object nvarchar(255), null Object name.
ObjectOld nvarchar(255), null Object name - the previous value.
Recursive bit, not null Check box including of child objects.
RecursiveOld bit, null Check box including of child objects - the previous value.
Class nvarchar(255), null Object kind name.
ClassOld nvarchar(255), null Object kind name - the previous value.
Read bit, null Permission to read.
ReadOld bit, null Permission to read - the previous value.
Write bit, null Permission to edit.
WriteOld bit, null Permission to edit - the previous value.
Move bit, null Permission to move.
MoveOld bit, null Permission to move - the previous value.
Create bit, null Permission to create any objects.
CreateOld bit, null Permission to create any objects - the previous value.
Delete bit, null Permission to delete.
DeleteOld bit, null Permission to delete - the previous value.

Query.ObjectCsy

Objects in ALVAO Asset Management. Hidden and removed objects are not displayed. In addition to the described columns, the view contains the values of the 100 most used properties. If you want to prioritize the display of some properties, on the WA – Administration – Settings – Advanced page set the "AM.Query.PreferredProperties" property as the comma-separated list of preferred property identifiers (see table dbo.tblKind and column intKindId). Only objects and property values that the user connected to the database has the right to read are displayed. The view is used to create reports and analyses. Unless stated otherwise, the data is shown in the ALVAO system language.

Column Type Description
Id objektu int, not null Object identification number (tblNode.intNodeId)
Název objektu nvarchar(255), null Object name
Druh objektu nvarchar(max), null Object kind
Cesta ve stromu nvarchar(1024), null Path in tree (without the object name). Contains an empty chain for root objects.
Id rodiče int, null Id of parent object.
Objekt typu počítač nvarchar(3), not null It indicates whether the given object is of Computer type. The column may have the following values "Yes" and "No" (in Czech).
Vytvořeno (UTC) datetime, null Object creation date and time
Vytvořeno - Měsíc od (UTC) datetime, null Date of the first day of month when the object was created.
Upozornění nvarchar(max), null Notification of unfilled mandatory object properties.
LinkDiagramUrl nvarchar(2083), null URL of the object diagram page.
Url nvarchar(2072), null URL of the object page.
Název v síti nvarchar(255), null
Inventární číslo nvarchar(255), null
Sériové číslo nvarchar(255), null
Výrobce nvarchar(255), null
Datum nákupu datetime, null
Cena nvarchar(255), null
Model nvarchar(255), null
Záruka do datetime, null
Operační systém nvarchar(255), null
Dodavatel nvarchar(255), null
Poznámka nvarchar(255), null
Název nvarchar(255), null
Číslo dodacího listu nvarchar(255), null
IP adresa nvarchar(255), null
Popis nvarchar(255), null
Množství nvarchar(255), null
IP adresy nvarchar(255), null
Naposled importováno z AD datetime, null
MAC adresy nvarchar(255), null
Počet pevných disků float, null
Velikost paměti RAM (GB) float, null
Celková kapacita pevných disků (GB) float, null
Nákladové středisko nvarchar(255), null
Naposled přihlášený uživatel (uživatelské jméno) nvarchar(255), null
Počet logických jader CPU nvarchar(255), null
Počet fyzických jader CPU nvarchar(255), null
Součástí domény nvarchar(255), null
Za software zodpovídá nvarchar(255), null
__pořadí nvarchar(255), null
Sériové číslo BIOSu nvarchar(255), null
Procesor nvarchar(255), null
Úhlopříčka nvarchar(255), null
Grafická karta nvarchar(255), null
Počet procesorů float, null
Název organizace nvarchar(255), null
Velikost nvarchar(255), null
Adresa nvarchar(255), null
Druh skříně nvarchar(255), null
Číslo smlouvy nvarchar(255), null
Stav smlouvy nvarchar(255), null
Oddělení nvarchar(255), null
MAC adresa nvarchar(255), null
Typ monitoru nvarchar(255), null
Upozornit předem na konec platnosti (dny) float, null
Kód organizace nvarchar(255), null
Perioda plateb (měsíce) float, null
Rozlišení obrazovky nvarchar(255), null
Uživatel nvarchar(255), null
Platnost od datetime, null
Platnost do datetime, null
Budova nvarchar(255), null
Rozhraní disku nvarchar(255), null
Divize nvarchar(255), null
E-mail nvarchar(255), null
Fax nvarchar(255), null
Poschodí nvarchar(255), null
Hostitelský počítač nvarchar(255), null
IMEI nvarchar(255), null
Název větve sítě nvarchar(255), null
Pořadí nvarchar(255), null
Za majetek zodpovídá nvarchar(255), null
Telefon nvarchar(255), null
Místnost nvarchar(255), null
Pracoviště nvarchar(255), null
Název sítě nvarchar(255), null
Odbor nvarchar(255), null
Skupiny uživatelů nvarchar(255), null
Rychlost čtení CD nvarchar(255), null
Kódová stránka nvarchar(255), null
Druh počítače nvarchar(255), null
Kontaktní osoba nvarchar(255), null
Kód země nvarchar(255), null
DHCP server nvarchar(255), null
DNS doména nvarchar(255), null
Souborový systém nvarchar(255), null
Volné místo nvarchar(255), null
Frekvence nvarchar(255), null
Rozlišení horizontální nvarchar(255), null
IPX adresa nvarchar(255), null
IRQ nvarchar(255), null
Umístění nvarchar(255), null
Logické zařízení nvarchar(255), null
Frekvence maximální nvarchar(255), null
Kancelář nvarchar(255), null
Osobní číslo nvarchar(255), null
Výška obrazu nvarchar(255), null
Šířka obrazu nvarchar(255), null
Port nvarchar(255), null
Velikost RAM nvarchar(255), null
Refresh maximální nvarchar(255), null
Refresh minimální nvarchar(255), null
Úsek nvarchar(255), null
Název podsítě nvarchar(255), null
Typ nvarchar(255), null
Typové označení nvarchar(255), null
Útvar nvarchar(255), null
Uživatelské jméno nvarchar(255), null
Verze nvarchar(255), null
Rozlišení vertikální nvarchar(255), null
Video mód nvarchar(255), null

Query.ObjectDeu

Objects in ALVAO Asset Management. Hidden and removed objects are not displayed. In addition to the described columns, the view contains the values of the 100 most used properties. If you want to prioritize the display of some properties, on the WA – Administration – Settings – Advanced page set the "AM.Query.PreferredProperties" property as the comma-separated list of preferred property identifiers (see table dbo.tblKind and column intKindId). Only objects and property values that the user connected to the database has the right to read are displayed. The view is used to create reports and analyses. Unless stated otherwise, the data is shown in the ALVAO system language.

Column Type Description
Objekt Id int, not null Object identification number (tblNode.intNodeId)
Objektname nvarchar(255), null Object name
Objekttyp nvarchar(max), null Object kind
Pfad im Objektbaum nvarchar(1024), null Path in tree (without the object name). Contains an empty chain for root objects.
Übergeordnete ID int, null Id of parent object.
Objekt des Computertypes nvarchar(4), not null It indicates whether the given object is of Computer type. The column may have the following values "Yes" and "No" (in Czech).
Erstellt (UTC) datetime, null Object creation date and time
Erstellt - Monat beginnt (UTC) datetime, null Date of the first day of month when the object was created.
Hinweis nvarchar(max), null Notification of unfilled mandatory object properties.
LinkDiagramUrl nvarchar(2083), null URL of the object diagram page.
Url nvarchar(2072), null URL of the object page.
Name im Netzwerk nvarchar(255), null
Inventarnummer nvarchar(255), null
Seriennummer nvarchar(255), null
Hersteller nvarchar(255), null
Kaufdatum datetime, null
Preis nvarchar(255), null
Model nvarchar(255), null
Garantie bis datetime, null
Betriebssystem nvarchar(255), null
Lieferant nvarchar(255), null
Anmerkung nvarchar(255), null
Bezeichnung nvarchar(255), null
Lieferscheinnummer nvarchar(255), null
IP-Adresse nvarchar(255), null
Beschreibung nvarchar(255), null
Menge nvarchar(255), null
Adresse-IP nvarchar(255), null
Zuletzt aus AD importiert datetime, null
MAC Adressen nvarchar(255), null
Anzahl Festplatten float, null
RAM-Speichergröße (GB) float, null
Gesamtkapazität der Festplatten (GB) float, null
Kostenstelle nvarchar(255), null
Letzter angemeldeter Benutzer (Benutzername) nvarchar(255), null
Anzahl der CPU Logikkerne nvarchar(255), null
Anzahl der CPU Physickerne nvarchar(255), null
Domäne-Komponente nvarchar(255), null
Verantwortlich für die Software nvarchar(255), null
__Reihenfolge nvarchar(255), null
BIOS-Seriennummer nvarchar(255), null
Prozessor nvarchar(255), null
Diagonale nvarchar(255), null
Grafikkarte nvarchar(255), null
Anzahl Prozessoren float, null
Name der Organisation nvarchar(255), null
Größe nvarchar(255), null
Adresse nvarchar(255), null
Gehäusetyp nvarchar(255), null
Vertragsnummer nvarchar(255), null
Vertragsstatus nvarchar(255), null
Abteilung nvarchar(255), null
MAC-Adresse nvarchar(255), null
Bildschirmtyp nvarchar(255), null
Auf das Ende der Gültigkeit im Voraus hinweisen (Tage) float, null
Code der Organisation nvarchar(255), null
Zahlungsperiode (Monate) float, null
Bildschirm-Auflösung nvarchar(255), null
Benutzer nvarchar(255), null
Gültig ab datetime, null
Gültig bis datetime, null
Gebäude nvarchar(255), null
Plattenschnittstelle nvarchar(255), null
Geschäftsbereich nvarchar(255), null
E-Mail nvarchar(255), null
Fax nvarchar(255), null
Etage nvarchar(255), null
Host-Computer nvarchar(255), null
IMEI nvarchar(255), null
Name des Netzwerkstrangs nvarchar(255), null
Reihenfolge nvarchar(255), null
Verantwortlich für Vermögensgegenstand nvarchar(255), null
Telefon nvarchar(255), null
Raum nvarchar(255), null
Arbeitsstelle nvarchar(255), null
Name des Netzwerks nvarchar(255), null
Sparte nvarchar(255), null
Benutzergruppen nvarchar(255), null
CD-Lesegeschwindigkeit nvarchar(255), null
Codeseite nvarchar(255), null
Art von Computer nvarchar(255), null
Kontaktperson nvarchar(255), null
Code des Landes nvarchar(255), null
DHCP-Server nvarchar(255), null
DNS-Domäne nvarchar(255), null
Dateisystem nvarchar(255), null
Freier Raum nvarchar(255), null
Frequenz nvarchar(255), null
Auflösung horizontal nvarchar(255), null
IPX-Adresse nvarchar(255), null
IRQ nvarchar(255), null
Speicherstelle nvarchar(255), null
Logisches Gerät nvarchar(255), null
Frequenz maximal nvarchar(255), null
Büro nvarchar(255), null
Personalnummer nvarchar(255), null
Bildhöhe nvarchar(255), null
Bildbreite nvarchar(255), null
Port nvarchar(255), null
RAM-Größe nvarchar(255), null
Refresh maximal nvarchar(255), null
Refresh minimal nvarchar(255), null
Abschnitt nvarchar(255), null
Name des Unternetzwerks nvarchar(255), null
Typ nvarchar(255), null
Typenbezeichnung nvarchar(255), null
Einheit nvarchar(255), null
Benutzername nvarchar(255), null
Version nvarchar(255), null
Auflösung vertikal nvarchar(255), null
Video-Modus nvarchar(255), null

Query.ObjectEnu

Objects in ALVAO Asset Management. Hidden and removed objects are not displayed. In addition to the described columns, the view contains the values of the 100 most used properties. If you want to prioritize the display of some properties, on the WA – Administration – Settings – Advanced page set the "AM.Query.PreferredProperties" property as the comma-separated list of preferred property identifiers (see table dbo.tblKind and column intKindId). Only objects and property values that the user connected to the database has the right to read are displayed. The view is used to create reports and analyses. Unless stated otherwise, the data is shown in the ALVAO system language.

Column Type Description
Object id int, not null Object identification number (tblNode.intNodeId)
Object name nvarchar(255), null Object name
Object kind nvarchar(max), null Object kind
Path in tree nvarchar(1024), null Path in tree (without the object name). Contains an empty chain for root objects.
Parent id int, null Id of parent object.
Object of Computer type nvarchar(3), not null It indicates whether the given object is of Computer type. The column may have the following values "Yes" and "No" (in Czech).
Created (UTC) datetime, null Object creation date and time
Created - Month starting (UTC) datetime, null Date of the first day of month when the object was created.
Warning nvarchar(max), null Notification of unfilled mandatory object properties.
LinkDiagramUrl nvarchar(2083), null URL of the object diagram page.
Url nvarchar(2072), null URL of the object page.
Hostname nvarchar(255), null
Inventory number nvarchar(255), null
Serial number nvarchar(255), null
Manufacturer nvarchar(255), null
Purchase date datetime, null
Price nvarchar(255), null
Model nvarchar(255), null
Warranty expiration datetime, null
Operating system nvarchar(255), null
Vendor nvarchar(255), null
Note nvarchar(255), null
Name nvarchar(255), null
Packing slip number nvarchar(255), null
IP address nvarchar(255), null
Description nvarchar(255), null
Quantity nvarchar(255), null
IP addresses nvarchar(255), null
Last imported from AD datetime, null
MAC addresses nvarchar(255), null
Number of hard drives float, null
RAM size (GB) float, null
Total storage capacity (GB) float, null
Cost center nvarchar(255), null
Last logged-on user (user name) nvarchar(255), null
Number of logical CPU cores nvarchar(255), null
Number of physical CPU cores nvarchar(255), null
Part of the domain nvarchar(255), null
Person responsible for software nvarchar(255), null
__order nvarchar(255), null
BIOS serial number nvarchar(255), null
CPU nvarchar(255), null
Diagonal nvarchar(255), null
Graphic card nvarchar(255), null
Number of processors float, null
Organization name nvarchar(255), null
Size nvarchar(255), null
Address nvarchar(255), null
Case kind nvarchar(255), null
Contract number nvarchar(255), null
Contract status nvarchar(255), null
Department nvarchar(255), null
MAC address nvarchar(255), null
Monitor type nvarchar(255), null
Notify of the end of validity in advance (days) float, null
Organization code nvarchar(255), null
Payment period (months) float, null
Screen resolution nvarchar(255), null
User nvarchar(255), null
Valid from datetime, null
Valid to datetime, null
Building nvarchar(255), null
Disk interface nvarchar(255), null
Division nvarchar(255), null
E-mail nvarchar(255), null
Fax nvarchar(255), null
Floor nvarchar(255), null
Host computer nvarchar(255), null
IMEI nvarchar(255), null
Network branch name nvarchar(255), null
Order nvarchar(255), null
Person responsible for asset nvarchar(255), null
Phone nvarchar(255), null
Room nvarchar(255), null
Site nvarchar(255), null
Site name nvarchar(255), null
Subdivision nvarchar(255), null
User Groups nvarchar(255), null
CD read speed nvarchar(255), null
Codepage nvarchar(255), null
Computer kind nvarchar(255), null
Contact person nvarchar(255), null
Country code nvarchar(255), null
DHCP Server nvarchar(255), null
DNS domain nvarchar(255), null
File system nvarchar(255), null
Free space nvarchar(255), null
Frequency nvarchar(255), null
Horizontal resolution nvarchar(255), null
IPX address nvarchar(255), null
IRQ nvarchar(255), null
Location nvarchar(255), null
Logical device nvarchar(255), null
Maximum frequency nvarchar(255), null
Office nvarchar(255), null
Personal number nvarchar(255), null
Picture height nvarchar(255), null
Picture width nvarchar(255), null
Port nvarchar(255), null
RAM size nvarchar(255), null
Refresh maximum nvarchar(255), null
Refresh minimum nvarchar(255), null
Segment nvarchar(255), null
Subnet name nvarchar(255), null
Type nvarchar(255), null
Type designation nvarchar(255), null
Unit nvarchar(255), null
User name nvarchar(255), null
Version nvarchar(255), null
Vertical resolution nvarchar(255), null
Video mode nvarchar(255), null

Query.ObjectLastDetectionCsy

Last detection of a specific computer in ALVAO Asset Management. Only those objects and property values are shown that the user connected to the database is authorized to read. The view serves to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.

Column Type Description
Id objektu int, not null Object identification number
Datum poslední detekce HW (UTC) datetime, null Last HW detection date and time
Datum poslední detekce HW - Měsíc od (UTC) datetime, null Date of the first day of month when the last HW detection was performed.
Datum poslední detekce SW (UTC) datetime, null Last SW detection date and time
Datum poslední detekce SW - Měsíc od (UTC) datetime, null Date of the first day of month when the last SW detection was performed.
Stáří poslední detekce HW nvarchar(16), not null Last HW detection age. The column may have the following values: "undetected", "1 week", "1 month", "3 months", "1 year" and "older than 1 year" (in Czech).
Stáří poslední detekce SW nvarchar(16), not null Last SW detection age. The column may have the following values: "undetected", "1 week", "1 month", "3 months", "1 year" and "older than 1 year" (in Czech).
Metoda poslední detekce HW nvarchar(64), null Last HW detection method
Metoda poslední detekce SW nvarchar(64), null Last SW detection method

Query.ObjectLastDetectionDeu

Last detection of a specific computer in ALVAO Asset Management. Only those objects and property values are shown that the user connected to the database is authorized to read. The view serves to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.

Column Type Description
Objekt Id int, not null Object identification number
Letztes HW-Detektionsdatum (UTC) datetime, null Last HW detection date and time
Letztes HW-Detektionsdatum - Monat beginnt (UTC) datetime, null Date of the first day of month when the last HW detection was performed.
Letztes SW-Detektionsdatum (UTC) datetime, null Last SW detection date and time
Letztes SW-Detektionsdatum - Monat beginnt (UTC) datetime, null Date of the first day of month when the last SW detection was performed.
Alter der letzten HW-Detektion nvarchar(16), not null Last HW detection age. The column may have the following values: "undetected", "1 week", "1 month", "3 months", "1 year" and "older than 1 year" (in Czech).
Letztes SW-Erkennungsalter nvarchar(16), not null Last SW detection age. The column may have the following values: "undetected", "1 week", "1 month", "3 months", "1 year" and "older than 1 year" (in Czech).
Letzte HW-Erkennungsmethode nvarchar(64), null Last HW detection method
Letzte SW-Erkennungsmethode nvarchar(64), null Last SW detection method

Query.ObjectLastDetectionEnu

Last detection of a specific computer in ALVAO Asset Management. Only those objects and property values are shown that the user connected to the database is authorized to read. The view serves to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.

Column Type Description
Object id int, not null Object identification number
Last HW detection date (UTC) datetime, null Last HW detection date and time
Last HW detection date - Month starting (UTC) datetime, null Date of the first day of month when the last HW detection was performed.
Last SW detection date (UTC) datetime, null Last SW detection date and time
Last SW detection date - Month starting (UTC) datetime, null Date of the first day of month when the last SW detection was performed.
Last HW detection age nvarchar(17), not null Last HW detection age. The column may have the following values: "undetected", "1 week", "1 month", "3 months", "1 year" and "older than 1 year" (in Czech).
Last SW detection age nvarchar(17), not null Last SW detection age. The column may have the following values: "undetected", "1 week", "1 month", "3 months", "1 year" and "older than 1 year" (in Czech).
Last HW detection method nvarchar(64), null Last HW detection method
Last SW detection method nvarchar(64), null Last SW detection method

Query.ObjectLogCsy

Object log in ALVAO Asset Management, see AM Console - Log tab. The records of hidden or deleted objects do not appear. Only the objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.

Column Type Description
Id objektu int, null Object identification number associated to the record.
Nadpis nvarchar(max), null Record title
Zpráva nvarchar(max), null Record text
Datum záznamu (UTC) datetime, null Record creation date and time
Datum záznamu - Měsíc od (UTC) datetime, null Date of the first day of month when the record was created.
Datum záznamu - Týden od (UTC) datetime, null Date of the first day of week when the record was created.
Datum záznamu - Rok int, null Year of record creation
Datum záznamu - Měsíc int, null Month of record creation.
Uživatel nvarchar(255), null User name of a person who created the record.
Druh záznamu nvarchar(max), null Record kind

Query.ObjectLogDeu

Object log in ALVAO Asset Management, see AM Console - Log tab. The records of hidden or deleted objects do not appear. Only the objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.

Column Type Description
Objekt Id int, null Object identification number associated to the record.
Titel nvarchar(max), null Record title
Nachricht nvarchar(max), null Record text
Aufnahmedatum (UTC) datetime, null Record creation date and time
Aufnahmedatum - Monat beginnt (UTC) datetime, null Date of the first day of month when the record was created.
Datum des Eintrags - Woche seit (UTC) datetime, null Date of the first day of week when the record was created.
Datum des Eintrags - Jahr int, null Year of record creation
Datum des Eintrags - Monat int, null Month of record creation.
Benutzer nvarchar(255), null User name of a person who created the record.
Aufzeichnungstyp nvarchar(max), null Record kind

Query.ObjectLogEnu

Object log in ALVAO Asset Management, see AM Console - Log tab. The records of hidden or deleted objects do not appear. Only the objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.

Column Type Description
Object id int, null Object identification number associated to the record.
Title nvarchar(max), null Record title
Message nvarchar(max), null Record text
Record date (UTC) datetime, null Record creation date and time
Record date - Month starting (UTC) datetime, null Date of the first day of month when the record was created.
Record date - Week starting (UTC) datetime, null Date of the first day of week when the record was created.
Record date - Year int, null Year of record creation
Record date - Month int, null Month of record creation.
User nvarchar(255), null User name of a person who created the record.
Record kind nvarchar(max), null Record kind

Query.ObjectPersonRead

Permission of users to read objects registered in ALVAO. Each row represents one user who has the read permission for the selected object.
The view is used to create reports and analyses.

Column Type Description
PersonId int, null Identification number of the person, see Query.PersonEnu.id
ObjectId int, null The object ID number, see Query.ObjectEnu.[Object id]

Query.OrganizationCsy

Organization in ALVAO Service Desk.
Only the organization of the user who is connected to the database is displayed. Contact administrators or Contact readers group members can see all organizations. No deleted organizations are displayed.
The view is used to create reports and analyses.

Column Type Description
id int, not null The organization ID number from dbo.tAccount table.
Název nvarchar(255), not null Organization name
IČO nvarchar(20), null Company ID - company identification number
DIČ nvarchar(20), null VAT ID - value added tax identification number
Telefon nvarchar(30), null Organization telephone
Telefon 2 nvarchar(30), null Organization telephone 2
E-mail nvarchar(50), null Organization e-mail
E-mail 2 nvarchar(50), null Organization e-mail 2
Fax nvarchar(30), null Organization fax
Web nvarchar(50), null Organization website
Adresa nvarchar(max), null Organization address
Adresa 2 nvarchar(max), null Organization address 2
Url nvarchar(2080), null URL of the organization page
AdminUrl nvarchar(2082), null URL of the organization page in the administration

Query.OrganizationDeu

Organization in ALVAO Service Desk.
Only the organization of the user who is connected to the database is displayed. Contact administrators or Contact readers group members can see all organizations. No deleted organizations are displayed.
The view is used to create reports and analyses.

Column Type Description
id int, not null The organization ID number from dbo.tAccount table.
Bezeichnung nvarchar(255), not null Organization name
IdNr. nvarchar(20), null Company ID - company identification number
UID-Nr. nvarchar(20), null VAT ID - value added tax identification number
Telefon nvarchar(30), null Organization telephone
Telefon 2 nvarchar(30), null Organization telephone 2
E-Mail nvarchar(50), null Organization e-mail
E-Mail 2 nvarchar(50), null Organization e-mail 2
Fax nvarchar(30), null Organization fax
Web nvarchar(50), null Organization website
Adresse nvarchar(max), null Organization address
Adresse 2 nvarchar(max), null Organization address 2
Url nvarchar(2080), null URL of the organization page
AdminUrl nvarchar(2082), null URL of the organization page in the administration

Query.OrganizationEnu

Organization in ALVAO Service Desk.
Only the organization of the user who is connected to the database is displayed. Contact administrators or Contact readers group members can see all organizations. No deleted organizations are displayed.
The view is used to create reports and analyses.

Column Type Description
id int, not null The organization ID number from dbo.tAccount table.
Name nvarchar(255), not null Organization name
Company ID nvarchar(20), null Company ID - company identification number
VAT ID nvarchar(20), null VAT ID - value added tax identification number
Phone nvarchar(30), null Organization telephone
Phone 2 nvarchar(30), null Organization telephone 2
E-mail nvarchar(50), null Organization e-mail
E-mail 2 nvarchar(50), null Organization e-mail 2
Fax nvarchar(30), null Organization fax
Website nvarchar(50), null Organization website
Address nvarchar(max), null Organization address
Address 2 nvarchar(max), null Organization address 2
Url nvarchar(2080), null URL of the organization page
AdminUrl nvarchar(2082), null URL of the organization page in the administration

Query.PersonCsy

People registered in ALVAO.
Only people from the same organization as the user connected to the database are displayed. Contact administrators or Contact readers group members can see all users.
The view is used to create reports and analyses.

Column Type Description
id int, not null Identification number of the person - see dbo.tPerson.iPersonId.
Jméno a příjmení nvarchar(255), null Name and Surname
Mobil nvarchar(255), null Mobile phone
E-mail nvarchar(255), null E-mail
E-mail 2 nvarchar(255), null E-mail 2
Telefon do zaměstnání nvarchar(255), null Work phone
Telefon do zaměstnání 2 nvarchar(255), null Work phone 2
Další kontakty nvarchar(max), null Other contacts
Oddělení nvarchar(255), null Department
Funkce nvarchar(255), null Position
Kancelář nvarchar(255), null Office
Osobní číslo nvarchar(255), null Personal number
Preferovaný jazyk nvarchar(255), null The name of the preferred language of the person
Časové pásmo nvarchar(64), null The name of the time zone
OrganizationId int, null The person’s organization ID number - see Query.Organization{locale}.id.
ManagerPersonId int, null The manager ID number - see Query.Person{locale}.id.
DeputyPersonId int, null The ID number of the person’s substitute - see Query.Person{locale}.id.
Zablokován bit, not null Blocked user
Sdílený bit, not null Shared account
Skrytý v nabídkách bit, not null User hidden in menus
Odstraněný datetime, null Deleted user
AdminUrl nvarchar(2074), null URL of the user page in the administration
Url nvarchar(2079), null URL of the user page

Query.PersonDeu

People registered in ALVAO.
Only people from the same organization as the user connected to the database are displayed. Contact administrators or Contact readers group members can see all users.
The view is used to create reports and analyses.

Column Type Description
id int, not null Identification number of the person - see dbo.tPerson.iPersonId.
Vorname und Name nvarchar(255), null Name and Surname
Mobil nvarchar(255), null Mobile phone
E-Mail nvarchar(255), null E-mail
E-Mail 2 nvarchar(255), null E-mail 2
Telefon Arbeitsort nvarchar(255), null Work phone
Telefon Arbeitsort 2 nvarchar(255), null Work phone 2
Andere Kontakte nvarchar(max), null Other contacts
Abteilung nvarchar(255), null Department
Position nvarchar(255), null Position
Büro nvarchar(255), null Office
Personalnummer nvarchar(255), null Personal number
Bevorzugte Sprache nvarchar(255), null The name of the preferred language of the person
Zeitzone nvarchar(64), null The name of the time zone
OrganizationId int, null The person’s organization ID number - see Query.Organization{locale}.id.
ManagerPersonId int, null The manager ID number - see Query.Person{locale}.id.
DeputyPersonId int, null The ID number of the person’s substitute - see Query.Person{locale}.id.
Blockiert bit, not null Blocked user
Mitgeteilt bit, not null Shared account
Verdeckt im Angebot bit, not null User hidden in menus
Entfernt datetime, null Deleted user
AdminUrl nvarchar(2074), null URL of the user page in the administration
Url nvarchar(2079), null URL of the user page

Query.PersonEnu

People registered in ALVAO.
Only people from the same organization as the user connected to the database are displayed. Contact administrators or Contact readers group members can see all users.
The view is used to create reports and analyses.

Column Type Description
id int, not null Identification number of the person - see dbo.tPerson.iPersonId.
Name and Surname nvarchar(255), null Name and Surname
Mobile phone nvarchar(255), null Mobile phone
E-mail nvarchar(255), null E-mail
E-mail 2 nvarchar(255), null E-mail 2
Work phone nvarchar(255), null Work phone
Work phone 2 nvarchar(255), null Work phone 2
Other contacts nvarchar(max), null Other contacts
Department nvarchar(255), null Department
Position nvarchar(255), null Position
Office nvarchar(255), null Office
Personal number nvarchar(255), null Personal number
Preferred language nvarchar(255), null The name of the preferred language of the person
Time zone nvarchar(64), null The name of the time zone
OrganizationId int, null The person’s organization ID number - see Query.Organization{locale}.id.
ManagerPersonId int, null The manager ID number - see Query.Person{locale}.id.
DeputyPersonId int, null The ID number of the person’s substitute - see Query.Person{locale}.id.
Disabled bit, not null Blocked user
Shared bit, not null Shared account
Hidden in menus bit, not null User hidden in menus
Deleted datetime, null Deleted user
AdminUrl nvarchar(2074), null URL of the user page in the administration
Url nvarchar(2079), null URL of the user page

Query.ProcessCsy

Processes in ALVAO Service Desk.
Only processes used in services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted processed are displayed.
The view is used to create reports and analyses.

Column Type Description
id int, not null Identification number of the process - see dbo.TicketType.id.
Název nvarchar(255), not null Process name
Popis nvarchar(max), null Description of the process
AdminUrl nvarchar(2077), null URL of the process page in the administration

Query.ProcessDeu

Processes in ALVAO Service Desk.
Only processes used in services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted processed are displayed.
The view is used to create reports and analyses.

Column Type Description
id int, not null Identification number of the process - see dbo.TicketType.id.
Bezeichnung nvarchar(255), not null Process name
Beschreibung nvarchar(max), null Description of the process
AdminUrl nvarchar(2077), null URL of the process page in the administration

Query.ProcessEnu

Processes in ALVAO Service Desk.
Only processes used in services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted processed are displayed.
The view is used to create reports and analyses.

Column Type Description
id int, not null Identification number of the process - see dbo.TicketType.id.
Name nvarchar(255), not null Process name
Description nvarchar(max), null Description of the process
AdminUrl nvarchar(2077), null URL of the process page in the administration

Query.Request2Csy

Tickets in ALVAO Service Desk.
Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted tickets are displayed.
The view is used to create reports and analyses.

Column Type Description
id int, not null Identification number of the ticket - see dbo.tHdTicket.iHdTicketId.
Značka požadavku nvarchar(255), null Ticket identification mark
Název požadavku nvarchar(1024), null Ticket name
Značka a název požadavku nvarchar(1282), null Tag and name of the ticket, e.g. "T123456COMPANY Request for a new printer".
Interní cíl nvarchar(255), null Name of the internal target
Interní cíl - Termín (UTC) datetime, null The internal target due date
Vytvořeno (UTC) datetime, null Ticket creation date and time
Způsob podání požadavku nvarchar(255), null Ticket submission method, e.g., e-mail, phone, form.
Hrubý stav nvarchar(10), not null Name of general status (Open, Resolved, Closed, Deleted).
URL požadavku nvarchar(2072), null Ticket URL in ALVAO WebApp
Pozastavení SLA (hodiny v provozní době) float, null Number of hours in the operating hours of SLA pause being in progress (due to waiting for requester or ticket status).
Pozastaveno SLA (hodiny v provozní době) float, null Total SLA pause time within a specific requirement in hours during the operating hours (including the currently running SLA pause).
Čekáno na žadatele (hodiny v provozní době) float, null Total waiting time for requesters during the whole solution of a ticket, in hours, during the operating hours of the service.
Čekání na žadatele (hodiny v provozní době) float, null The number of hours in the operating hours of waiting for requester in progress.
První reakce (UTC) datetime, null Date and time of the first response
První reakce - Termín (UTC) datetime, null Date and time of the first response deadline according to SLA. If SLA is paused or the deadline is not determined, the value is null.
První reakce - Zbývá do termínu (hodiny v provozní době) float, null Time in hours representing the time until the first response deadline in the operating hours. In case that the date of the first response is not guaranteed or the first response has already been performed, the value is null.
První reakce nvarchar(9), null The "fulfilled" value if the first response deadline was fulfilled according to SLA. The "breached" value if the first response deadline was not fulfilled. The "null" value if the first response deadline is not guaranteed or if the first response has not been performed and the deadline according to SLA is not exceeded yet.
První reakce - Doba do reakce (hodiny v provozní době) float, null The number of hours in the operating hours from ticket creation to the first response. If the first response was not met, the value is null.
První reakce - Překročení termínu (hodiny v provozní době) float, null By how many hours during the operating hours was the first response deadline guaranteed by SLA exceeded.
První reakce - Splnění termínu (hodiny v provozní době) float, null How many hours earlier during the operating hours was the first reaction met than as required by the SLA limit.
FirstReactionRequestLogRecordId int, null Event ID that completed the first response see Query.RequestLogRecord{locale}.id.
FirstReactionTriggeredByRequestLogRecordId int, null Event ID that triggered the event to complete the first response see Query.RequestLogRecord{locale}.id.
Vyřešeno (UTC) datetime, null Date and time of ticket solution.
Vyřešení - Termín (UTC) datetime, null Date and time of the solution deadline. If SLA is paused or the deadline is not determined, the value is null.
Vyřešení - Zbývá do termínu (hodiny v provozní době) float, null Time in hours representing the time until the ticket resolution deadline in the operating hours. In case that the date for ticket resolution is not guaranteed or the ticket has already been resolved, the value is null.
Vyřešení nvarchar(9), null The "fulfilled" value if the tickets resolution deadline was fulfilled according to SLA. The "breached" value if the solution deadline was not fulfilled. The "null" value if the ticket resolution deadline is not guaranteed or if the ticket has not been resolved and the resolution deadline according to SLA is not exceeded yet.
Vyřešení - Doba do vyřešení (hodiny v provozní době) float, null Hours from the creation to the resolution of the ticket during the operating hours of the service.
Vyřešení - Překročení termínu podle SLA (hodiny v provozní době) float, null By how many hours during the operating hours was the deadline for solving the ticket as per SLA exceeded.
Vyřešení - Splnění termínu podle SLA (hodiny v provozní době) float, null How many hours earlier during the operating hours the ticket was resolved than the SLA limit.
Vyřešení - Překročení termínu (hodiny v provozní době) float, null By how many hours during the operating hours was the deadline for resolution of the ticket exceeded (Ticket time/Due date item).
Vyřešení - Splnění termínu (hodiny v provozní době) float, null How many hours earlier during the operating hours the ticket was resolved than the value listed in the Ticket time/Due date item.
ResolutionRequestLogRecordId int, null Last resolved ticket event ID, see Query.requestLogRecord{locale}.id.
Uzavřeno (UTC) datetime, null Date and time of ticket closing.
RootRequestId int, null The highest parent ticket ID number, see Query.Request2{locale}.id.
RequesterPersonId int, not null The ID number of the ticket requester - see Query.Person{locale}.id.
SolverPersonId int, null The current ticket solver ID number - see Query.Person{locale}.id.
Řešitelská skupina nvarchar(255), null The name of the solver group to which the ticket is assigned.
RequestedForPersonId int, not null ID number of the user for who the ticket was created - see Query.Person{locale}.id.
SectionId int, not null The service ID number - see Query.Section{locale}.id.
SlaId int, not null The SLA ID number - see Query.Sla{locale}.id.
RelatedOrganizationId int, null The related organization of the ticket ID number (related organization item), see Query.Organization{locale}.id.
RequestStateId int, not null The current ticket status ID number - see Query.RequestState{locale}.id.
StartRequestLogRecordId int, null The ID number of the ticket creating event - see Query.RequestLogRecord{locale}.id.
Priorita nvarchar(max), null Priority name
Dopad nvarchar(max), null Impact name
Naléhavost nvarchar(max), null Urgency name
Náklady (hodiny) float, null Total recorded time (Work + Travel time), in hours.
Náklady - Práce (hodiny) float, null Number of hours worked in relation to the ticket.
Náklady - Cesta (hodiny) float, null Number of hours spent on the way in respect of the ticket.
Náklady - Cesta (km) float, null Number of kilometers reported in relation to the ticket.
Poznámka nvarchar(max), null Ticket notes
Skupina nvarchar(255), null Group
Číslo zařízení nvarchar(255), null Device number
Dotazník spokojenosti - Celková spokojenost nvarchar(max), null Requester’s overall satisfaction
Dotazník spokojenosti - Rychlost řešení nvarchar(max), null The speed of ticket solution from the requester's perspective
Dotazník spokojenosti - Profesionalita nvarchar(max), null Professionalism of the solving team from the requester's point of view
Dotazník spokojenosti - Odbornost nvarchar(max), null Expertise of the solving team from the requester's point of view
Dotazník spokojenosti - Komentáře a poznámky nvarchar(max), null Comments and notes from the requester on the satisfaction survey
Problem candidate bit, null
Incident closure code nvarchar(256), null
Symptoms nvarchar(max), null
Diagnostic Activities nvarchar(max), null
Root cause nvarchar(max), null
Workaround nvarchar(max), null
Method of resolution nvarchar(max), null
Problem closure code nvarchar(max), null
Five Whys nvarchar(256), null
Change end (scheduled) datetime, null
Change start (scheduled) datetime, null
Level of risks nvarchar(max), null
Change end (actual) datetime, null
Change start (actual) datetime, null
Risk description nvarchar(256), null
Successful change bit, null
Overran change window bit, null
Departure datetime, null
Return datetime, null
Purpose of trip nvarchar(256), null
Means of transport nvarchar(256), null
Name nvarchar(256), null
Surname nvarchar(256), null
Department nvarchar(max), null
Position name nvarchar(max), null
Manager int, null
Site nvarchar(max), null
Period nvarchar(max), null
Number of months nvarchar(max), null
First Day date, null
Standard laptop kit (includes docking station, display, headphones, ergomouse) bit, null
Standard desktop kit (includes display, headphones, ergomouse) bit, null
Standard mobile phone kit (includes SIM card) bit, null
Company car bit, null
Other training nvarchar(256), null
Describe potential specific requirements nvarchar(max), null
Mobile package nvarchar(max), null
URL nvarchar(256), null

Query.Request2Deu

Tickets in ALVAO Service Desk.
Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted tickets are displayed.
The view is used to create reports and analyses.

Column Type Description
id int, not null Identification number of the ticket - see dbo.tHdTicket.iHdTicketId.
Kennung der Anfrage nvarchar(255), null Ticket identification mark
Name der Anfrage nvarchar(1024), null Ticket name
Zeichen und Name der Anfrage nvarchar(1282), null Tag and name of the ticket, e.g. "T123456COMPANY Request for a new printer".
Internes Ziel nvarchar(255), null Name of the internal target
Internes Ziel - Termin (UTC) datetime, null The internal target due date
Erstellt (UTC) datetime, null Ticket creation date and time
Methode der Anfragestellung nvarchar(255), null Ticket submission method, e.g., e-mail, phone, form.
Gesamtstatus nvarchar(13), not null Name of general status (Open, Resolved, Closed, Deleted).
URL der Anfrage nvarchar(2072), null Ticket URL in ALVAO WebApp
SLA-Aussetzung (Stunden innerhalb der Betriebszeit) float, null Number of hours in the operating hours of SLA pause being in progress (due to waiting for requester or ticket status).
SLA ausgesetzt (Stunden innerhalb der Betriebszeit) float, null Total SLA pause time within a specific requirement in hours during the operating hours (including the currently running SLA pause).
Gewartet auf den Anfragesteller (Stunden innerhalb der Betriebszeit) float, null Total waiting time for requesters during the whole solution of a ticket, in hours, during the operating hours of the service.
Warten auf den Anfragesteller (Stunden innerhalb der Betriebszeit) float, null The number of hours in the operating hours of waiting for requester in progress.
Erste Reaktion (UTC) datetime, null Date and time of the first response
Erste Reaktion - Termin (UTC) datetime, null Date and time of the first response deadline according to SLA. If SLA is paused or the deadline is not determined, the value is null.
Erste Reaktion - Zeit bis zum Termin (Stunden innerhalb der Betriebszeit) float, null Time in hours representing the time until the first response deadline in the operating hours. In case that the date of the first response is not guaranteed or the first response has already been performed, the value is null.
Erste Reaktion nvarchar(13), null The "fulfilled" value if the first response deadline was fulfilled according to SLA. The "breached" value if the first response deadline was not fulfilled. The "null" value if the first response deadline is not guaranteed or if the first response has not been performed and the deadline according to SLA is not exceeded yet.
Erste Reaktion - Zeit bis zur Reaktion (Stunden innerhalb der Betriebszeit) float, null The number of hours in the operating hours from ticket creation to the first response. If the first response was not met, the value is null.
Erste Reaktion - Überschreitung des Termins (Stunden innerhalb der Betriebszeit) float, null By how many hours during the operating hours was the first response deadline guaranteed by SLA exceeded.
Erste Reaktion - Einhaltung des Termins (Stunden innerhalb der Betriebszeit) float, null How many hours earlier during the operating hours was the first reaction met than as required by the SLA limit.
FirstReactionRequestLogRecordId int, null Event ID that completed the first response see Query.RequestLogRecord{locale}.id.
FirstReactionTriggeredByRequestLogRecordId int, null Event ID that triggered the event to complete the first response see Query.RequestLogRecord{locale}.id.
Gelöst (UTC) datetime, null Date and time of ticket solution.
Erledigung - Termin (UTC) datetime, null Date and time of the solution deadline. If SLA is paused or the deadline is not determined, the value is null.
Bearbeitet - Zeit bis zum Termin (Stunden innerhalb der Betriebszeit) float, null Time in hours representing the time until the ticket resolution deadline in the operating hours. In case that the date for ticket resolution is not guaranteed or the ticket has already been resolved, the value is null.
Lösung nvarchar(13), null The "fulfilled" value if the tickets resolution deadline was fulfilled according to SLA. The "breached" value if the solution deadline was not fulfilled. The "null" value if the ticket resolution deadline is not guaranteed or if the ticket has not been resolved and the resolution deadline according to SLA is not exceeded yet.
Bearbeitet - Zeit bis zur Bearbeitung (Stunden innerhalb der Betriebszeit) float, null Hours from the creation to the resolution of the ticket during the operating hours of the service.
Bearbeitet - Überschreitung des Termins gem. SLA (Stunden innerhalb der Betriebszeit) float, null By how many hours during the operating hours was the deadline for solving the ticket as per SLA exceeded.
Bearbeitet - Einhaltung des Termins gem. SLA (Stunden innerhalb der Betriebszeit) float, null How many hours earlier during the operating hours the ticket was resolved than the SLA limit.
Erledigung - Überschreitung des Termins (Stunden innerhalb der Betriebszeit) float, null By how many hours during the operating hours was the deadline for resolution of the ticket exceeded (Ticket time/Due date item).
Erledigung - Einhaltung des Termins (Stunden innerhalb der Betriebszeit) float, null How many hours earlier during the operating hours the ticket was resolved than the value listed in the Ticket time/Due date item.
ResolutionRequestLogRecordId int, null Last resolved ticket event ID, see Query.requestLogRecord{locale}.id.
Geschlossen (UTC) datetime, null Date and time of ticket closing.
RootRequestId int, null The highest parent ticket ID number, see Query.Request2{locale}.id.
RequesterPersonId int, not null The ID number of the ticket requester - see Query.Person{locale}.id.
SolverPersonId int, null The current ticket solver ID number - see Query.Person{locale}.id.
Bearbeitergruppe nvarchar(255), null The name of the solver group to which the ticket is assigned.
RequestedForPersonId int, not null ID number of the user for who the ticket was created - see Query.Person{locale}.id.
SectionId int, not null The service ID number - see Query.Section{locale}.id.
SlaId int, not null The SLA ID number - see Query.Sla{locale}.id.
RelatedOrganizationId int, null The related organization of the ticket ID number (related organization item), see Query.Organization{locale}.id.
RequestStateId int, not null The current ticket status ID number - see Query.RequestState{locale}.id.
StartRequestLogRecordId int, null The ID number of the ticket creating event - see Query.RequestLogRecord{locale}.id.
Priorität nvarchar(max), null Priority name
Auswirkung nvarchar(max), null Impact name
Dringlichkeit nvarchar(max), null Urgency name
Aufwand (in Stunden) float, null Total recorded time (Work + Travel time), in hours.
Arbeitsaufwand (in Stunden) float, null Number of hours worked in relation to the ticket.
Aufwand - Reisezeit (in Stunden) float, null Number of hours spent on the way in respect of the ticket.
Aufwand - Reisezeit (in km) float, null Number of kilometers reported in relation to the ticket.
Anmerkung nvarchar(max), null Ticket notes
Gruppe nvarchar(255), null Group
Gerätenummer nvarchar(255), null Device number
Zufriedenheitsbefragung - Gesamtzufriedenheit nvarchar(max), null Requester’s overall satisfaction
Zufriedenheitsbefragung - Schnelligkeit der Bearbeitung nvarchar(max), null The speed of ticket solution from the requester's perspective
Zufriedenheitsbefragung - Professionalität nvarchar(max), null Professionalism of the solving team from the requester's point of view
Zufriedenheitsbefragung - Fachkompetenz nvarchar(max), null Expertise of the solving team from the requester's point of view
Zufriedenheitsbefragung - Kommentare und Anmerkungen nvarchar(max), null Comments and notes from the requester on the satisfaction survey
Problem candidate bit, null
Incident closure code nvarchar(256), null
Symptoms nvarchar(max), null
Diagnostic Activities nvarchar(max), null
Root cause nvarchar(max), null
Workaround nvarchar(max), null
Method of resolution nvarchar(max), null
Problem closure code nvarchar(max), null
Five Whys nvarchar(256), null
Change end (scheduled) datetime, null
Change start (scheduled) datetime, null
Level of risks nvarchar(max), null
Change end (actual) datetime, null
Change start (actual) datetime, null
Risk description nvarchar(256), null
Successful change bit, null
Overran change window bit, null
Departure datetime, null
Return datetime, null
Purpose of trip nvarchar(256), null
Means of transport nvarchar(256), null
Name nvarchar(256), null
Surname nvarchar(256), null
Department nvarchar(max), null
Position name nvarchar(max), null
Manager int, null
Site nvarchar(max), null
Period nvarchar(max), null
Number of months nvarchar(max), null
First Day date, null
Standard laptop kit (includes docking station, display, headphones, ergomouse) bit, null
Standard desktop kit (includes display, headphones, ergomouse) bit, null
Standard mobile phone kit (includes SIM card) bit, null
Company car bit, null
Other training nvarchar(256), null
Describe potential specific requirements nvarchar(max), null
Mobile package nvarchar(max), null
URL nvarchar(256), null

Query.Request2Enu

Tickets in ALVAO Service Desk.
Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted tickets are displayed.
The view is used to create reports and analyses.

Column Type Description
id int, not null Identification number of the ticket - see dbo.tHdTicket.iHdTicketId.
Request tag nvarchar(255), null Ticket identification mark
Request name nvarchar(1024), null Ticket name
Request tag and title nvarchar(1282), null Tag and name of the ticket, e.g. "T123456COMPANY Request for a new printer".
Internal target nvarchar(255), null Name of the internal target
Internal target - Due date (UTC) datetime, null The internal target due date
Created (UTC) datetime, null Ticket creation date and time
Request submission method nvarchar(255), null Ticket submission method, e.g., e-mail, phone, form.
Overall status nvarchar(8), not null Name of general status (Open, Resolved, Closed, Deleted).
Request URL nvarchar(2072), null Ticket URL in ALVAO WebApp
SLA pause (hours during the operation hours) float, null Number of hours in the operating hours of SLA pause being in progress (due to waiting for requester or ticket status).
SLA paused (hours during the operation hours) float, null Total SLA pause time within a specific requirement in hours during the operating hours (including the currently running SLA pause).
Waited for requester (hours during the operation hours) float, null Total waiting time for requesters during the whole solution of a ticket, in hours, during the operating hours of the service.
Waiting for requester (hours during the operation hours) float, null The number of hours in the operating hours of waiting for requester in progress.
First response (UTC) datetime, null Date and time of the first response
First response - Due date (UTC) datetime, null Date and time of the first response deadline according to SLA. If SLA is paused or the deadline is not determined, the value is null.
First response - Remaining (hours during the operation hours) float, null Time in hours representing the time until the first response deadline in the operating hours. In case that the date of the first response is not guaranteed or the first response has already been performed, the value is null.
First response nvarchar(13), null The "fulfilled" value if the first response deadline was fulfilled according to SLA. The "breached" value if the first response deadline was not fulfilled. The "null" value if the first response deadline is not guaranteed or if the first response has not been performed and the deadline according to SLA is not exceeded yet.
First response - Time to response (hours during the operation hours) float, null The number of hours in the operating hours from ticket creation to the first response. If the first response was not met, the value is null.
First response - Exceeding of due date (hours during the operation hours) float, null By how many hours during the operating hours was the first response deadline guaranteed by SLA exceeded.
First response - Meeting of due date (hours during the operation hours) float, null How many hours earlier during the operating hours was the first reaction met than as required by the SLA limit.
FirstReactionRequestLogRecordId int, null Event ID that completed the first response see Query.RequestLogRecord{locale}.id.
FirstReactionTriggeredByRequestLogRecordId int, null Event ID that triggered the event to complete the first response see Query.RequestLogRecord{locale}.id.
Resolved (UTC) datetime, null Date and time of ticket solution.
Resolution - Due date (UTC) datetime, null Date and time of the solution deadline. If SLA is paused or the deadline is not determined, the value is null.
Resolution - Remaining (hours during the operation hours) float, null Time in hours representing the time until the ticket resolution deadline in the operating hours. In case that the date for ticket resolution is not guaranteed or the ticket has already been resolved, the value is null.
Resolution nvarchar(13), null The "fulfilled" value if the tickets resolution deadline was fulfilled according to SLA. The "breached" value if the solution deadline was not fulfilled. The "null" value if the ticket resolution deadline is not guaranteed or if the ticket has not been resolved and the resolution deadline according to SLA is not exceeded yet.
Resolution - Time to resolve (hours during the operation hours) float, null Hours from the creation to the resolution of the ticket during the operating hours of the service.
Resolution - SLA breached by (hours during the operation hours) float, null By how many hours during the operating hours was the deadline for solving the ticket as per SLA exceeded.
Resolution - SLA met by (hours during the operation hours) float, null How many hours earlier during the operating hours the ticket was resolved than the SLA limit.
Resolution - Exceeding of due date (hours during the operation hours) float, null By how many hours during the operating hours was the deadline for resolution of the ticket exceeded (Ticket time/Due date item).
Resolution - Meeting of due date (hours during the operation hours) float, null How many hours earlier during the operating hours the ticket was resolved than the value listed in the Ticket time/Due date item.
ResolutionRequestLogRecordId int, null Last resolved ticket event ID, see Query.requestLogRecord{locale}.id.
Closed (UTC) datetime, null Date and time of ticket closing.
RootRequestId int, null The highest parent ticket ID number, see Query.Request2{locale}.id.
RequesterPersonId int, not null The ID number of the ticket requester - see Query.Person{locale}.id.
SolverPersonId int, null The current ticket solver ID number - see Query.Person{locale}.id.
Solver group nvarchar(255), null The name of the solver group to which the ticket is assigned.
RequestedForPersonId int, not null ID number of the user for who the ticket was created - see Query.Person{locale}.id.
SectionId int, not null The service ID number - see Query.Section{locale}.id.
SlaId int, not null The SLA ID number - see Query.Sla{locale}.id.
RelatedOrganizationId int, null The related organization of the ticket ID number (related organization item), see Query.Organization{locale}.id.
RequestStateId int, not null The current ticket status ID number - see Query.RequestState{locale}.id.
StartRequestLogRecordId int, null The ID number of the ticket creating event - see Query.RequestLogRecord{locale}.id.
Priority nvarchar(max), null Priority name
Impact nvarchar(max), null Impact name
Urgency nvarchar(max), null Urgency name
Cost (hours) float, null Total recorded time (Work + Travel time), in hours.
Cost - Work (hours) float, null Number of hours worked in relation to the ticket.
Cost - Time traveled (hours) float, null Number of hours spent on the way in respect of the ticket.
Cost - Distance traveled (km) float, null Number of kilometers reported in relation to the ticket.
Note nvarchar(max), null Ticket notes
Group nvarchar(255), null Group
Device number nvarchar(255), null Device number
Satisfaction survey - General satisfaction nvarchar(max), null Requester’s overall satisfaction
Satisfaction survey - Resolution speed nvarchar(max), null The speed of ticket solution from the requester's perspective
Satisfaction survey - Professionalism nvarchar(max), null Professionalism of the solving team from the requester's point of view
Satisfaction survey - Expertise nvarchar(max), null Expertise of the solving team from the requester's point of view
Satisfaction survey - Comments and remarks nvarchar(max), null Comments and notes from the requester on the satisfaction survey
Problem candidate bit, null
Incident closure code nvarchar(256), null
Symptoms nvarchar(max), null
Diagnostic Activities nvarchar(max), null
Root cause nvarchar(max), null
Workaround nvarchar(max), null
Method of resolution nvarchar(max), null
Problem closure code nvarchar(max), null
Five Whys nvarchar(256), null
Change end (scheduled) datetime, null
Change start (scheduled) datetime, null
Level of risks nvarchar(max), null
Change end (actual) datetime, null
Change start (actual) datetime, null
Risk description nvarchar(256), null
Successful change bit, null
Overran change window bit, null
Departure datetime, null
Return datetime, null
Purpose of trip nvarchar(256), null
Means of transport nvarchar(256), null
Name nvarchar(256), null
Surname nvarchar(256), null
Department nvarchar(max), null
Position name nvarchar(max), null
Manager int, null
Site nvarchar(max), null
Period nvarchar(max), null
Number of months nvarchar(max), null
First Day date, null
Standard laptop kit (includes docking station, display, headphones, ergomouse) bit, null
Standard desktop kit (includes display, headphones, ergomouse) bit, null
Standard mobile phone kit (includes SIM card) bit, null
Company car bit, null
Other training nvarchar(256), null
Describe potential specific requirements nvarchar(max), null
Mobile package nvarchar(max), null
URL nvarchar(256), null

Query.RequestChangeCsy

Progress of tickets solving in ALVAO Service Desk. Each line corresponds to a change in status, service, SLA, or solver. Only records for tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.

Column Type Description
Číslo požadavku int, not null The ticket identification number.
Id služby int, null Service ID (tHdSection.iHdSectionId).
Id stavu int, null Status ID (TicketState.id).
Id řešitele int, null Solver ID (tPerson.iPersonId).
Řešitelská skupina nvarchar(255), null The name of the solver group to which the ticket is assigned.
Id SLA int, null SLA ID (tSla.iSlaId).
Začátek (UTC) datetime, null Date of change performance.
Konec (UTC) datetime, null Change end date = the date the next change was made.
Doba trvání (hodiny) float, null Number of hours the change took.
Doba trvání v provozní době (hodiny) float, not null Number of hours the change took. It is calculated in the operating hours of the SLA that was up to date at that time.
Spuštěno SLA (hodiny) float, not null The number of hours in SLA operating hours during which the SLA was running within the change duration.
Pozastaveno SLA (hodiny) float, not null The number of hours in SLA operating hours during which the SLA was paused within the change duration.

Query.RequestChangeDeu

Progress of tickets solving in ALVAO Service Desk. Each line corresponds to a change in status, service, SLA, or solver. Only records for tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.

Column Type Description
Anfrage-Nummer int, not null The ticket identification number.
Id des Service int, null Service ID (tHdSection.iHdSectionId).
Id des Status int, null Status ID (TicketState.id).
ID des Bearbeiters int, null Solver ID (tPerson.iPersonId).
Bearbeitergruppe nvarchar(255), null The name of the solver group to which the ticket is assigned.
Id der SLA int, null SLA ID (tSla.iSlaId).
Beginn (UTC) datetime, null Date of change performance.
Ende (UTC) datetime, null Change end date = the date the next change was made.
Dauer (Stunden) float, null Number of hours the change took.
Betriebszeitdauer (Stunden) float, not null Number of hours the change took. It is calculated in the operating hours of the SLA that was up to date at that time.
Laufendes SLA (Stunden) float, not null The number of hours in SLA operating hours during which the SLA was running within the change duration.
SLA ausgesetzt (Stunden) float, not null The number of hours in SLA operating hours during which the SLA was paused within the change duration.

Query.RequestChangeEnu

Progress of tickets solving in ALVAO Service Desk. Each line corresponds to a change in status, service, SLA, or solver. Only records for tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.

Column Type Description
Request number int, not null The ticket identification number.
Service ID int, null Service ID (tHdSection.iHdSectionId).
Status ID int, null Status ID (TicketState.id).
Solver ID int, null Solver ID (tPerson.iPersonId).
Solver group nvarchar(255), null The name of the solver group to which the ticket is assigned.
SLA ID int, null SLA ID (tSla.iSlaId).
Start (UTC) datetime, null Date of change performance.
End (UTC) datetime, null Change end date = the date the next change was made.
Duration (hours) float, null Number of hours the change took.
Duration in operating hours (hours) float, not null Number of hours the change took. It is calculated in the operating hours of the SLA that was up to date at that time.
Running SLA (hours) float, not null The number of hours in SLA operating hours during which the SLA was running within the change duration.
SLA paused (hours) float, not null The number of hours in SLA operating hours during which the SLA was paused within the change duration.

Query.RequestContinualResponseCsy

Continuous informing of the requester by the solver team in tickets within the ALVAO Service Desk. Continuous notification is a message sent from the vendors to the customer during the solution of their ticket; such messages are not reactions to a previous message from the customer. Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.

Column Type Description
Číslo požadavku int, not null The ticket identification number.
Název požadavku nvarchar(1024), null Ticket name
Služba nvarchar(1024), null Name of the service including the path in the tree.
SLA nvarchar(255), null SLA name.
Žadatel nvarchar(255), null First and last name of the requester.
Organizace (žadatel) nvarchar(255), null Name of the requester’s organization.
Řešitel nvarchar(255), null Name and surname of the solver.
Termín (UTC) datetime, null Ticket due date.
Interní cíl nvarchar(255), null Internal target name.
Interní cíl (termín) (UTC) datetime, null Internal target date.
Datum (UTC) datetime, null Date of message sending.
Týden od (UTC) datetime, null Date of the beginning of the week in which the message was sent.
Měsíc od (UTC) datetime, null Date of the beginning of the month in which the message was sent.
Rok (UTC) int, null year in which the message was sent.
Čtvrtletí (UTC) int, null Quarter in which the message was sent (1-4).
Měsíc (UTC) int, null Month in which the message was sent (1-12).
Týden (UTC) int, null Week in which the message was sent (1-53).
Hodina (UTC) int, null Hour in which the message was sent (0-23).
Značka a název požadavku nvarchar(1282), null Tag and name of the ticket, e.g., "T123456COMPANY Request for a new printer".
Nejvyšší požadavek int, null Identification number of the root parent ticket.
Nejvyšší služba nvarchar(1024), null Name of root service in the service tree.
Informoval nvarchar(255), null Name and surname of the solver who sent the message.
Doba (hodiny) float, not null Time elapsed from the sending of the previous message from the supplier to the sending of this message, in hours.
Související organizace nvarchar(255), not null Name of the organization for which the ticket is being implemented.
Proces nvarchar(255), null Process name.
Id žadatele int, not null The ID number of the ticket requester - see Query.Person{locale}.id.
Id řešitele int, null The current ticket solver ID number - see Query.Person{locale}.id.
Id služby int, not null The service ID number - see Query.Section{locale}.id.
Id SLA int, not null The SLA ID number - see Query.Sla{locale}.id.
Id organizace žadatele int, null The requester’s organization ID number - see Query.Organization{locale}.id.
Problem candidate bit, null
Incident closure code nvarchar(256), null
Symptoms nvarchar(max), null
Diagnostic Activities nvarchar(max), null
Root cause nvarchar(max), null
Workaround nvarchar(max), null
Method of resolution nvarchar(max), null
Problem closure code nvarchar(max), null
Five Whys nvarchar(256), null
Change end (scheduled) datetime, null
Change start (scheduled) datetime, null
Level of risks nvarchar(max), null
Change end (actual) datetime, null
Change start (actual) datetime, null
Risk description nvarchar(256), null
Successful change bit, null
Overran change window bit, null
Departure datetime, null
Return datetime, null
Purpose of trip nvarchar(256), null
Means of transport nvarchar(256), null
Name nvarchar(256), null
Surname nvarchar(256), null
Department nvarchar(max), null
Position name nvarchar(max), null
Manager int, null
Site nvarchar(max), null
Period nvarchar(max), null
Number of months nvarchar(max), null
First Day date, null
Standard laptop kit (includes docking station, display, headphones, ergomouse) bit, null
Standard desktop kit (includes display, headphones, ergomouse) bit, null
Standard mobile phone kit (includes SIM card) bit, null
Company car bit, null
Other training nvarchar(256), null
Describe potential specific requirements nvarchar(max), null
Mobile package nvarchar(max), null
URL nvarchar(256), null
Request for HW - catalog path (služba) nvarchar(max), null
Request for HW - categories (služba) nvarchar(max), null
Request for HW - currency (služba) nvarchar(256), null

Query.RequestContinualResponseDeu

Continuous informing of the requester by the solver team in tickets within the ALVAO Service Desk. Continuous notification is a message sent from the vendors to the customer during the solution of their ticket; such messages are not reactions to a previous message from the customer. Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.

Column Type Description
Anfrage-Nummer int, not null The ticket identification number.
Name der Anfrage nvarchar(1024), null Ticket name
Service nvarchar(1024), null Name of the service including the path in the tree.
SLA nvarchar(255), null SLA name.
Anfragesteller nvarchar(255), null First and last name of the requester.
Organisation (Anfragesteller) nvarchar(255), null Name of the requester’s organization.
Bearbeiter nvarchar(255), null Name and surname of the solver.
Termin (UTC) datetime, null Ticket due date.
Internes Ziel nvarchar(255), null Internal target name.
Internes Ziel (Termin) (UTC) datetime, null Internal target date.
Datum (UTC) datetime, null Date of message sending.
Woche seit (UTC) datetime, null Date of the beginning of the week in which the message was sent.
Monat seit (UTC) datetime, null Date of the beginning of the month in which the message was sent.
Jahr (UTC) int, null year in which the message was sent.
Quartal (UTC) int, null Quarter in which the message was sent (1-4).
Monat (UTC) int, null Month in which the message was sent (1-12).
Woche (UTC) int, null Week in which the message was sent (1-53).
Stunde (UTC) int, null Hour in which the message was sent (0-23).
Zeichen und Name der Anfrage nvarchar(1282), null Tag and name of the ticket, e.g., "T123456COMPANY Request for a new printer".
Höchste Anfrage int, null Identification number of the root parent ticket.
Höchster Service nvarchar(1024), null Name of root service in the service tree.
Informiert durch nvarchar(255), null Name and surname of the solver who sent the message.
Zeit (Stunden) float, not null Time elapsed from the sending of the previous message from the supplier to the sending of this message, in hours.
Zugehörige Organisationen nvarchar(255), not null Name of the organization for which the ticket is being implemented.
Prozess nvarchar(255), null Process name.
Id des Anfragestellers int, not null The ID number of the ticket requester - see Query.Person{locale}.id.
ID des Bearbeiters int, null The current ticket solver ID number - see Query.Person{locale}.id.
Id des Service int, not null The service ID number - see Query.Section{locale}.id.
Id der SLA int, not null The SLA ID number - see Query.Sla{locale}.id.
Id der Organisation des Anfragestellers int, null The requester’s organization ID number - see Query.Organization{locale}.id.
Problem candidate bit, null
Incident closure code nvarchar(256), null
Symptoms nvarchar(max), null
Diagnostic Activities nvarchar(max), null
Root cause nvarchar(max), null
Workaround nvarchar(max), null
Method of resolution nvarchar(max), null
Problem closure code nvarchar(max), null
Five Whys nvarchar(256), null
Change end (scheduled) datetime, null
Change start (scheduled) datetime, null
Level of risks nvarchar(max), null
Change end (actual) datetime, null
Change start (actual) datetime, null
Risk description nvarchar(256), null
Successful change bit, null
Overran change window bit, null
Departure datetime, null
Return datetime, null
Purpose of trip nvarchar(256), null
Means of transport nvarchar(256), null
Name nvarchar(256), null
Surname nvarchar(256), null
Department nvarchar(max), null
Position name nvarchar(max), null
Manager int, null
Site nvarchar(max), null
Period nvarchar(max), null
Number of months nvarchar(max), null
First Day date, null
Standard laptop kit (includes docking station, display, headphones, ergomouse) bit, null
Standard desktop kit (includes display, headphones, ergomouse) bit, null
Standard mobile phone kit (includes SIM card) bit, null
Company car bit, null
Other training nvarchar(256), null
Describe potential specific requirements nvarchar(max), null
Mobile package nvarchar(max), null
URL nvarchar(256), null
Request for HW - catalog path (Service) nvarchar(max), null
Request for HW - categories (Service) nvarchar(max), null
Request for HW - currency (Service) nvarchar(256), null

Query.RequestContinualResponseEnu

Continuous informing of the requester by the solver team in tickets within the ALVAO Service Desk. Continuous notification is a message sent from the vendors to the customer during the solution of their ticket; such messages are not reactions to a previous message from the customer. Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.

Column Type Description
Request number int, not null The ticket identification number.
Request name nvarchar(1024), null Ticket name
Service nvarchar(1024), null Name of the service including the path in the tree.
SLA nvarchar(255), null SLA name.
Requester nvarchar(255), null First and last name of the requester.
Organization (requester) nvarchar(255), null Name of the requester’s organization.
Solver nvarchar(255), null Name and surname of the solver.
Due date (UTC) datetime, null Ticket due date.
Internal target nvarchar(255), null Internal target name.
Internal target (due date) (UTC) datetime, null Internal target date.
Date (UTC) datetime, null Date of message sending.
Week starting (UTC) datetime, null Date of the beginning of the week in which the message was sent.
Month starting (UTC) datetime, null Date of the beginning of the month in which the message was sent.
Year (UTC) int, null year in which the message was sent.
Quarter (UTC) int, null Quarter in which the message was sent (1-4).
Month (UTC) int, null Month in which the message was sent (1-12).
Week (UTC) int, null Week in which the message was sent (1-53).
Hour (UTC) int, null Hour in which the message was sent (0-23).
Request tag and title nvarchar(1282), null Tag and name of the ticket, e.g., "T123456COMPANY Request for a new printer".
Highest request int, null Identification number of the root parent ticket.
Highest service nvarchar(1024), null Name of root service in the service tree.
Informed by nvarchar(255), null Name and surname of the solver who sent the message.
Time (hours) float, not null Time elapsed from the sending of the previous message from the supplier to the sending of this message, in hours.
Related organization nvarchar(255), not null Name of the organization for which the ticket is being implemented.
Process nvarchar(255), null Process name.
Requester ID int, not null The ID number of the ticket requester - see Query.Person{locale}.id.
Solver ID int, null The current ticket solver ID number - see Query.Person{locale}.id.
Service ID int, not null The service ID number - see Query.Section{locale}.id.
SLA ID int, not null The SLA ID number - see Query.Sla{locale}.id.
Requesters organization ID int, null The requester’s organization ID number - see Query.Organization{locale}.id.
Problem candidate bit, null
Incident closure code nvarchar(256), null
Symptoms nvarchar(max), null
Diagnostic Activities nvarchar(max), null
Root cause nvarchar(max), null
Workaround nvarchar(max), null
Method of resolution nvarchar(max), null
Problem closure code nvarchar(max), null
Five Whys nvarchar(256), null
Change end (scheduled) datetime, null
Change start (scheduled) datetime, null
Level of risks nvarchar(max), null
Change end (actual) datetime, null
Change start (actual) datetime, null
Risk description nvarchar(256), null
Successful change bit, null
Overran change window bit, null
Departure datetime, null
Return datetime, null
Purpose of trip nvarchar(256), null
Means of transport nvarchar(256), null
Name nvarchar(256), null
Surname nvarchar(256), null
Department nvarchar(max), null
Position name nvarchar(max), null
Manager int, null
Site nvarchar(max), null
Period nvarchar(max), null
Number of months nvarchar(max), null
First Day date, null
Standard laptop kit (includes docking station, display, headphones, ergomouse) bit, null
Standard desktop kit (includes display, headphones, ergomouse) bit, null
Standard mobile phone kit (includes SIM card) bit, null
Company car bit, null
Other training nvarchar(256), null
Describe potential specific requirements nvarchar(max), null
Mobile package nvarchar(max), null
URL nvarchar(256), null
Request for HW - catalog path (service) nvarchar(max), null
Request for HW - categories (service) nvarchar(max), null
Request for HW - currency (service) nvarchar(256), null

Query.RequestLogRecordCsy

Records in ticket logs in ALVAO Service Desk.
Only ticket log records from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted records are displayed.
The view is used to create reports and analyses.
Note: Only events from the tAct table are displayed. No events from dbo.tHdTicketApproval and dbo.tHdTicketApprovalItem. tables are displayed.

Column Type Description
id int, not null Identification number of the event - see dbo.tAct.iActId.
Vytvořeno (UTC) datetime, null Date and time of the record creation in the ticket log
Předmět nvarchar(max), null Subject of the record in the log
Náklady (hodiny) float, null Total recorded time (Work + Travel time), in hours
Náklady - Práce (hodiny) float, null Reported work in hours
Náklady - Cesta (hodiny) float, null Reported time spent on trip in hours
Náklady - Cesta (km) float, null Reported distance in kilometers
Druh události nvarchar(255), null Name of the type of record (e-mail, note, ...)
Nefakturovat bit, not null The "Exclude from invoice to the requester" flag
URL události nvarchar(2075), null Event URL in ALVAO WebApp
Operace nvarchar(255), null Operation name, see dbo.ActOperation.Name.
Důležitá událost int, not null Indication whether this is an important event.
Řešení požadavku int, not null Indication whether the event contains a ticket solution.
FromPersonId int, not null The current ID number of the ticket event author - see Query.Person{locale}.id.
RequestId int, null The ticket ID number - seeQuery.Request2{locale}.id.

Query.RequestLogRecordDeu

Records in ticket logs in ALVAO Service Desk.
Only ticket log records from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted records are displayed.
The view is used to create reports and analyses.
Note: Only events from the tAct table are displayed. No events from dbo.tHdTicketApproval and dbo.tHdTicketApprovalItem. tables are displayed.

Column Type Description
id int, not null Identification number of the event - see dbo.tAct.iActId.
Erstellt (UTC) datetime, null Date and time of the record creation in the ticket log
Betreff nvarchar(max), null Subject of the record in the log
Aufwand (in Stunden) float, null Total recorded time (Work + Travel time), in hours
Arbeitsaufwand (in Stunden) float, null Reported work in hours
Aufwand - Reisezeit (in Stunden) float, null Reported time spent on trip in hours
Aufwand - Reisezeit (in km) float, null Reported distance in kilometers
Ereignistyp nvarchar(255), null Name of the type of record (e-mail, note, ...)
Nicht in Rechnung stellen bit, not null The "Exclude from invoice to the requester" flag
URL des Ereignises nvarchar(2075), null Event URL in ALVAO WebApp
Operation nvarchar(255), null Operation name, see dbo.ActOperation.Name.
Wichtiges Ereignis int, not null Indication whether this is an important event.
Lösung der Anfrage int, not null Indication whether the event contains a ticket solution.
FromPersonId int, not null The current ID number of the ticket event author - see Query.Person{locale}.id.
RequestId int, null The ticket ID number - seeQuery.Request2{locale}.id.

Query.RequestLogRecordEnu

Records in ticket logs in ALVAO Service Desk.
Only ticket log records from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted records are displayed.
The view is used to create reports and analyses.
Note: Only events from the tAct table are displayed. No events from dbo.tHdTicketApproval and dbo.tHdTicketApprovalItem. tables are displayed.

Column Type Description
id int, not null Identification number of the event - see dbo.tAct.iActId.
Created (UTC) datetime, null Date and time of the record creation in the ticket log
Subject nvarchar(max), null Subject of the record in the log
Cost (hours) float, null Total recorded time (Work + Travel time), in hours
Cost - Work (hours) float, null Reported work in hours
Cost - Time traveled (hours) float, null Reported time spent on trip in hours
Cost - Distance traveled (km) float, null Reported distance in kilometers
Log record type nvarchar(255), null Name of the type of record (e-mail, note, ...)
Exclude from invoice bit, not null The "Exclude from invoice to the requester" flag
Log record URL nvarchar(2075), null Event URL in ALVAO WebApp
Operation nvarchar(255), null Operation name, see dbo.ActOperation.Name.
Marked as important int, not null Indication whether this is an important event.
Request solution int, not null Indication whether the event contains a ticket solution.
FromPersonId int, not null The current ID number of the ticket event author - see Query.Person{locale}.id.
RequestId int, null The ticket ID number - seeQuery.Request2{locale}.id.

Query.RequestObjectCsy

Links between tickets in ALVAO Service Desk and objects in ALVAO Asset Management. Only tickets from services are displayed where the user is connected to the database by the member of the resolving team, or the reader and only the objects and property values that the user connected to the database has the right to read. The view is used to create reports and analyses.

Column Type Description
Číslo požadavku int, not null Ticket identification number
Název požadavku nvarchar(1024), null Ticket name
Značka a název požadavku nvarchar(1282), null Tag and name of the ticket, e.g. "T123456COMPANY Request for a new printer".
Služba nvarchar(1024), null Name of the service including the path in the tree
Proces nvarchar(255), not null Process name
SLA nvarchar(255), null SLA name
Hrubý stav nvarchar(9), not null Name of general status (Open, Resolved, Closed, Deleted)
Id objektu int, not null Object identification number
Název objektu nvarchar(255), null Object name
Druh objektu nvarchar(max), null Object kind
Cesta ve stromu nvarchar(1024), null Path in tree (without the object name). Contains an empty chain for root objects.

Query.RequestObjectDeu

Links between tickets in ALVAO Service Desk and objects in ALVAO Asset Management. Only tickets from services are displayed where the user is connected to the database by the member of the resolving team, or the reader and only the objects and property values that the user connected to the database has the right to read. The view is used to create reports and analyses.

Column Type Description
Anfrage-Nummer int, not null Ticket identification number
Name der Anfrage nvarchar(1024), null Ticket name
Zeichen und Name der Anfrage nvarchar(1282), null Tag and name of the ticket, e.g. "T123456COMPANY Request for a new printer".
Service nvarchar(1024), null Name of the service including the path in the tree
Prozess nvarchar(255), not null Process name
SLA nvarchar(255), null SLA name
Gesamtstatus nvarchar(11), not null Name of general status (Open, Resolved, Closed, Deleted)
Objekt Id int, not null Object identification number
Objektname nvarchar(255), null Object name
Objekttyp nvarchar(max), null Object kind
Pfad im Objektbaum nvarchar(1024), null Path in tree (without the object name). Contains an empty chain for root objects.

Query.RequestObjectEnu

Links between tickets in ALVAO Service Desk and objects in ALVAO Asset Management. Only tickets from services are displayed where the user is connected to the database by the member of the resolving team, or the reader and only the objects and property values that the user connected to the database has the right to read. The view is used to create reports and analyses.

Column Type Description
Request number int, not null Ticket identification number
Request name nvarchar(1024), null Ticket name
Request tag and title nvarchar(1282), null Tag and name of the ticket, e.g. "T123456COMPANY Request for a new printer".
Service nvarchar(1024), null Name of the service including the path in the tree
Process nvarchar(255), not null Process name
SLA nvarchar(255), null SLA name
Overall status nvarchar(8), not null Name of general status (Open, Resolved, Closed, Deleted)
Object id int, not null Object identification number
Object name nvarchar(255), null Object name
Object kind nvarchar(max), null Object kind
Path in tree nvarchar(1024), null Path in tree (without the object name). Contains an empty chain for root objects.

Query.RequestObjectRelation

Links between tickets in ALVAO Service Desk and objects in ALVAO Asset Management.
Only tickets from services are displayed where the user is connected to the database by the member of the resolving team, or the reader and only the objects that the user connected to the database has the right to read. No links to deleted tickets are displayed. No deleted links are displayed.
The view is used to create reports and analyses.

Column Type Description
RequestId int, not null The ticket ID number - seeQuery.Request2{locale}.id.
ObjectId int, not null The object ID number - see Query.ObjectCsy{locale}.[Object ID].

Query.RequestOperationCsy

Basic operations (Created, Deleted, Resolved, Closed) with tickets in Alvao Service Desk over time. Only operations for tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.

Column Type Description
Číslo požadavku int, null The ticket identification number.
Nejvyšší požadavek int, null Identification number of the root linked parent ticket.
Žadatel nvarchar(255), null First and last name of the requester.
Organizace (žadatel) nvarchar(255), null Name of the requester’s organization.
Služba nvarchar(1024), null Name of the service including the path in the tree.
Nejvyšší služba nvarchar(1024), null Name of root service in the service tree.
Název požadavku nvarchar(1024), null Ticket name
Řešitel nvarchar(255), null Name and surname of the solver.
Oddělení (řešitel) nvarchar(255), null Name of the solver’s department.
Oddělení (žadatel) nvarchar(255), null Name of the requester’s department.
Funkce (řešitel) nvarchar(255), null Name of the solver’s job title.
Funkce (žadatel) nvarchar(255), null Name of the requester’s job title.
Skupina nvarchar(255), null Group
Termín (UTC) datetime, null Ticket due date.
Interní cíl nvarchar(255), null Internal target name.
Interní cíl (termín) (UTC) datetime, null Internal target date.
Priorita nvarchar(max), null Priority name.
Značka a název požadavku nvarchar(1282), null Tag and name of the ticket, e.g., "T123456COMPANY Request for a new printer".
SLA nvarchar(255), null SLA name.
Operace nvarchar(10), not null Performed operation (Created, Deleted, Resolved, Closed).
Změna počtu otevřených požadavků int, not null Change of the number of open tickets after performing the operation (+1, -1)
Datum (UTC) datetime, null Date of operation.
Týden od (UTC) datetime, null Date of the beginning of the week of the operation.
Měsíc od (UTC) datetime, null Date of the beginning of the month of the operation.
Rok (UTC) int, null Year of the operation.
Čtvrtletí (UTC) int, null Quarter in which the operation was executed (1-4).
Měsíc (UTC) int, null Month in which the operation was executed (1-12).
Týden (UTC) int, null Week of the operation (1-53).
Hodina (UTC) int, null Hour in which the operation was executed (0-23).
Související organizace nvarchar(255), not null Name of the organization for which the ticket is being implemented.
Proces nvarchar(255), null Process name.
Id žadatele int, null The ID number of the ticket requester - see Query.Person{locale}.id.
Id řešitele int, null The current ticket solver ID number - see Query.Person{locale}.id.
Id služby int, null The service ID number - see Query.Section{locale}.id.
Id SLA int, null The SLA ID number - see Query.Sla{locale}.id.
Id organizace žadatele int, null The requester’s organization ID number - see Query.Organization{locale}.id.
Problem candidate bit, null
Incident closure code nvarchar(256), null
Symptoms nvarchar(max), null
Diagnostic Activities nvarchar(max), null
Root cause nvarchar(max), null
Workaround nvarchar(max), null
Method of resolution nvarchar(max), null
Problem closure code nvarchar(max), null
Five Whys nvarchar(256), null
Change end (scheduled) datetime, null
Change start (scheduled) datetime, null
Level of risks nvarchar(max), null
Change end (actual) datetime, null
Change start (actual) datetime, null
Risk description nvarchar(256), null
Successful change bit, null
Overran change window bit, null
Departure datetime, null
Return datetime, null
Purpose of trip nvarchar(256), null
Means of transport nvarchar(256), null
Name nvarchar(256), null
Surname nvarchar(256), null
Department nvarchar(max), null
Position name nvarchar(max), null
Manager int, null
Site nvarchar(max), null
Period nvarchar(max), null
Number of months nvarchar(max), null
First Day date, null
Standard laptop kit (includes docking station, display, headphones, ergomouse) bit, null
Standard desktop kit (includes display, headphones, ergomouse) bit, null
Standard mobile phone kit (includes SIM card) bit, null
Company car bit, null
Other training nvarchar(256), null
Describe potential specific requirements nvarchar(max), null
Mobile package nvarchar(max), null
URL nvarchar(256), null
Request for HW - catalog path (služba) nvarchar(max), null
Request for HW - categories (služba) nvarchar(max), null
Request for HW - currency (služba) nvarchar(256), null

Query.RequestOperationDeu

Basic operations (Created, Deleted, Resolved, Closed) with tickets in Alvao Service Desk over time. Only operations for tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.

Column Type Description
Anfrage-Nummer int, null The ticket identification number.
Höchste Anfrage int, null Identification number of the root linked parent ticket.
Anfragesteller nvarchar(255), null First and last name of the requester.
Organisation (Anfragesteller) nvarchar(255), null Name of the requester’s organization.
Service nvarchar(1024), null Name of the service including the path in the tree.
Höchster Service nvarchar(1024), null Name of root service in the service tree.
Name der Anfrage nvarchar(1024), null Ticket name
Bearbeiter nvarchar(255), null Name and surname of the solver.
Abteilung (Bearbeiter) nvarchar(255), null Name of the solver’s department.
Abteilung (Anfragesteller) nvarchar(255), null Name of the requester’s department.
Funktion (Bearbeiter) nvarchar(255), null Name of the solver’s job title.
Funktion (Anfragesteller) nvarchar(255), null Name of the requester’s job title.
Gruppe nvarchar(255), null Group
Termin (UTC) datetime, null Ticket due date.
Internes Ziel nvarchar(255), null Internal target name.
Internes Ziel (Termin) (UTC) datetime, null Internal target date.
Priorität nvarchar(max), null Priority name.
Zeichen und Name der Anfrage nvarchar(1282), null Tag and name of the ticket, e.g., "T123456COMPANY Request for a new printer".
SLA nvarchar(255), null SLA name.
Operation nvarchar(11), not null Performed operation (Created, Deleted, Resolved, Closed).
Änderung der Anzahl der offenen Anfragen int, not null Change of the number of open tickets after performing the operation (+1, -1)
Datum (UTC) datetime, null Date of operation.
Woche seit (UTC) datetime, null Date of the beginning of the week of the operation.
Monat seit (UTC) datetime, null Date of the beginning of the month of the operation.
Jahr (UTC) int, null Year of the operation.
Quartal (UTC) int, null Quarter in which the operation was executed (1-4).
Monat (UTC) int, null Month in which the operation was executed (1-12).
Woche (UTC) int, null Week of the operation (1-53).
Stunde (UTC) int, null Hour in which the operation was executed (0-23).
Zugehörige Organisationen nvarchar(255), not null Name of the organization for which the ticket is being implemented.
Prozess nvarchar(255), null Process name.
Id des Anfragestellers int, null The ID number of the ticket requester - see Query.Person{locale}.id.
ID des Bearbeiters int, null The current ticket solver ID number - see Query.Person{locale}.id.
Id des Service int, null The service ID number - see Query.Section{locale}.id.
Id der SLA int, null The SLA ID number - see Query.Sla{locale}.id.
Id der Organisation des Anfragestellers int, null The requester’s organization ID number - see Query.Organization{locale}.id.
Problem candidate bit, null
Incident closure code nvarchar(256), null
Symptoms nvarchar(max), null
Diagnostic Activities nvarchar(max), null
Root cause nvarchar(max), null
Workaround nvarchar(max), null
Method of resolution nvarchar(max), null
Problem closure code nvarchar(max), null
Five Whys nvarchar(256), null
Change end (scheduled) datetime, null
Change start (scheduled) datetime, null
Level of risks nvarchar(max), null
Change end (actual) datetime, null
Change start (actual) datetime, null
Risk description nvarchar(256), null
Successful change bit, null
Overran change window bit, null
Departure datetime, null
Return datetime, null
Purpose of trip nvarchar(256), null
Means of transport nvarchar(256), null
Name nvarchar(256), null
Surname nvarchar(256), null
Department nvarchar(max), null
Position name nvarchar(max), null
Manager int, null
Site nvarchar(max), null
Period nvarchar(max), null
Number of months nvarchar(max), null
First Day date, null
Standard laptop kit (includes docking station, display, headphones, ergomouse) bit, null
Standard desktop kit (includes display, headphones, ergomouse) bit, null
Standard mobile phone kit (includes SIM card) bit, null
Company car bit, null
Other training nvarchar(256), null
Describe potential specific requirements nvarchar(max), null
Mobile package nvarchar(max), null
URL nvarchar(256), null
Request for HW - catalog path (Service) nvarchar(max), null
Request for HW - categories (Service) nvarchar(max), null
Request for HW - currency (Service) nvarchar(256), null

Query.RequestOperationEnu

Basic operations (Created, Deleted, Resolved, Closed) with tickets in Alvao Service Desk over time. Only operations for tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.

Column Type Description
Request number int, null The ticket identification number.
Highest request int, null Identification number of the root linked parent ticket.
Requester nvarchar(255), null First and last name of the requester.
Organization (requester) nvarchar(255), null Name of the requester’s organization.
Service nvarchar(1024), null Name of the service including the path in the tree.
Highest service nvarchar(1024), null Name of root service in the service tree.
Request name nvarchar(1024), null Ticket name
Solver nvarchar(255), null Name and surname of the solver.
Department (solver) nvarchar(255), null Name of the solver’s department.
Department (requester) nvarchar(255), null Name of the requester’s department.
Job title (solver) nvarchar(255), null Name of the solver’s job title.
Job title (requester) nvarchar(255), null Name of the requester’s job title.
Group nvarchar(255), null Group
Due date (UTC) datetime, null Ticket due date.
Internal target nvarchar(255), null Internal target name.
Internal target (due date) (UTC) datetime, null Internal target date.
Priority nvarchar(max), null Priority name.
Request tag and title nvarchar(1282), null Tag and name of the ticket, e.g., "T123456COMPANY Request for a new printer".
SLA nvarchar(255), null SLA name.
Operation nvarchar(8), not null Performed operation (Created, Deleted, Resolved, Closed).
Change of the number of open requests int, not null Change of the number of open tickets after performing the operation (+1, -1)
Date (UTC) datetime, null Date of operation.
Week starting (UTC) datetime, null Date of the beginning of the week of the operation.
Month starting (UTC) datetime, null Date of the beginning of the month of the operation.
Year (UTC) int, null Year of the operation.
Quarter (UTC) int, null Quarter in which the operation was executed (1-4).
Month (UTC) int, null Month in which the operation was executed (1-12).
Week (UTC) int, null Week of the operation (1-53).
Hour (UTC) int, null Hour in which the operation was executed (0-23).
Related organization nvarchar(255), not null Name of the organization for which the ticket is being implemented.
Process nvarchar(255), null Process name.
Requester ID int, null The ID number of the ticket requester - see Query.Person{locale}.id.
Solver ID int, null The current ticket solver ID number - see Query.Person{locale}.id.
Service ID int, null The service ID number - see Query.Section{locale}.id.
SLA ID int, null The SLA ID number - see Query.Sla{locale}.id.
Requesters organization ID int, null The requester’s organization ID number - see Query.Organization{locale}.id.
Problem candidate bit, null
Incident closure code nvarchar(256), null
Symptoms nvarchar(max), null
Diagnostic Activities nvarchar(max), null
Root cause nvarchar(max), null
Workaround nvarchar(max), null
Method of resolution nvarchar(max), null
Problem closure code nvarchar(max), null
Five Whys nvarchar(256), null
Change end (scheduled) datetime, null
Change start (scheduled) datetime, null
Level of risks nvarchar(max), null
Change end (actual) datetime, null
Change start (actual) datetime, null
Risk description nvarchar(256), null
Successful change bit, null
Overran change window bit, null
Departure datetime, null
Return datetime, null
Purpose of trip nvarchar(256), null
Means of transport nvarchar(256), null
Name nvarchar(256), null
Surname nvarchar(256), null
Department nvarchar(max), null
Position name nvarchar(max), null
Manager int, null
Site nvarchar(max), null
Period nvarchar(max), null
Number of months nvarchar(max), null
First Day date, null
Standard laptop kit (includes docking station, display, headphones, ergomouse) bit, null
Standard desktop kit (includes display, headphones, ergomouse) bit, null
Standard mobile phone kit (includes SIM card) bit, null
Company car bit, null
Other training nvarchar(256), null
Describe potential specific requirements nvarchar(max), null
Mobile package nvarchar(max), null
URL nvarchar(256), null
Request for HW - catalog path (service) nvarchar(max), null
Request for HW - categories (service) nvarchar(max), null
Request for HW - currency (service) nvarchar(256), null

Query.RequestPersonRead

Permission of users to see tickets registered in ALVAO. Each row represents one user who may, according to his current permissions, see the given ticket.
The view is used to create reports and analyses.

Column Type Description
PersonId int, null Identification number of the person, see Query.PersonEnu.id
RequestId int, null Identification number of the ticket - see Query.Request2Enu.id

Query.RequestRelationCsy

Links between tickets in ALVAO Service Desk.
Only links between tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No links to deleted tickets are displayed. No deleted links are displayed.
The view is used to create reports and analyses.

Column Type Description
RequestId int, not null The ticket ID number - seeQuery.Request2{locale}.id.
RelatedRequestId int, not null The linked ticket ID number - see Query.Request2{locale}.id.
Typ vazby nvarchar(30), not null Link type name

Query.RequestRelationDeu

Links between tickets in ALVAO Service Desk.
Only links between tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No links to deleted tickets are displayed. No deleted links are displayed.
The view is used to create reports and analyses.

Column Type Description
RequestId int, not null The ticket ID number - seeQuery.Request2{locale}.id.
RelatedRequestId int, not null The linked ticket ID number - see Query.Request2{locale}.id.
Typ der Verknüpfung nvarchar(30), not null Link type name

Query.RequestRelationEnu

Links between tickets in ALVAO Service Desk.
Only links between tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No links to deleted tickets are displayed. No deleted links are displayed.
The view is used to create reports and analyses.

Column Type Description
RequestId int, not null The ticket ID number - seeQuery.Request2{locale}.id.
RelatedRequestId int, not null The linked ticket ID number - see Query.Request2{locale}.id.
Link type nvarchar(30), not null Link type name

Query.RequestReopenCsy

Reopening of tickets in ALVAO Service Desk. Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.

Column Type Description
Číslo požadavku int, not null The ticket identification number.
Název požadavku nvarchar(1024), null Ticket name
Služba nvarchar(1024), null Name of the service including the path in the tree.
SLA nvarchar(255), null SLA name.
Žadatel nvarchar(255), null First and last name of the requester.
Organizace (žadatel) nvarchar(255), null Name of the requester’s organization.
Řešitel nvarchar(255), null Name and surname of the solver.
Vyřešil nvarchar(255), null Name and surname of the solver who resolved the ticket.
Termín (UTC) datetime, null Ticket due date.
Interní cíl nvarchar(255), null Internal target name.
Interní cíl (termín) (UTC) datetime, null Internal target date.
Nejvyšší požadavek int, null Identification number of the root parent ticket.
Nejvyšší služba nvarchar(1024), null Name of root service in the service tree.
Datum (UTC) datetime, null Date of ticket reopening.
Týden od (UTC) datetime, null Date of the beginning of the week in which the ticket was reopened.
Měsíc od (UTC) datetime, null Date of the beginning of the month in which the ticket was reopened.
Rok (UTC) int, null Year of ticket reopening.
Čtvrtletí (UTC) int, null Quarter in which the ticket was reopened (1-4).
Měsíc (UTC) int, null Month in which the ticket was reopened (1-12).
Týden (UTC) int, null Week of ticket reopening (1-53).
Hodina (UTC) int, null Hour in which the ticket was reopened (0-23).
Značka a název požadavku nvarchar(1282), null Tag and name of the ticket, e.g., "T123456COMPANY Request for a new printer".
Vyřešeno (UTC) datetime, null Date and time of ticket solution.
Znovu otevřeno (UTC) datetime, null Date and time of ticket reopening.
Doba vyřešení (hodiny) float, not null Time elapsed in hours from the solution up to the reopening of the ticket.
Související organizace nvarchar(255), not null Name of the organization for which the ticket is being implemented.
Proces nvarchar(255), null Process name.
Id žadatele int, not null The ID number of the ticket requester - see Query.Person{locale}.id.
Id řešitele int, null The current ticket solver ID number - see Query.Person{locale}.id.
Id služby int, not null The service ID number - see Query.Section{locale}.id.
Id SLA int, not null The SLA ID number - see Query.Sla{locale}.id.
Id organizace žadatele int, null The requester’s organization ID number - see Query.Organization{locale}.id.
Problem candidate bit, null
Incident closure code nvarchar(256), null
Symptoms nvarchar(max), null
Diagnostic Activities nvarchar(max), null
Root cause nvarchar(max), null
Workaround nvarchar(max), null
Method of resolution nvarchar(max), null
Problem closure code nvarchar(max), null
Five Whys nvarchar(256), null
Change end (scheduled) datetime, null
Change start (scheduled) datetime, null
Level of risks nvarchar(max), null
Change end (actual) datetime, null
Change start (actual) datetime, null
Risk description nvarchar(256), null
Successful change bit, null
Overran change window bit, null
Departure datetime, null
Return datetime, null
Purpose of trip nvarchar(256), null
Means of transport nvarchar(256), null
Name nvarchar(256), null
Surname nvarchar(256), null
Department nvarchar(max), null
Position name nvarchar(max), null
Manager int, null
Site nvarchar(max), null
Period nvarchar(max), null
Number of months nvarchar(max), null
First Day date, null
Standard laptop kit (includes docking station, display, headphones, ergomouse) bit, null
Standard desktop kit (includes display, headphones, ergomouse) bit, null
Standard mobile phone kit (includes SIM card) bit, null
Company car bit, null
Other training nvarchar(256), null
Describe potential specific requirements nvarchar(max), null
Mobile package nvarchar(max), null
URL nvarchar(256), null
Request for HW - catalog path (služba) nvarchar(max), null
Request for HW - categories (služba) nvarchar(max), null
Request for HW - currency (služba) nvarchar(256), null

Query.RequestReopenDeu

Reopening of tickets in ALVAO Service Desk. Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.

Column Type Description
Anfrage-Nummer int, not null The ticket identification number.
Name der Anfrage nvarchar(1024), null Ticket name
Service nvarchar(1024), null Name of the service including the path in the tree.
SLA nvarchar(255), null SLA name.
Anfragesteller nvarchar(255), null First and last name of the requester.
Organisation (Anfragesteller) nvarchar(255), null Name of the requester’s organization.
Bearbeiter nvarchar(255), null Name and surname of the solver.
Gelöst von nvarchar(255), null Name and surname of the solver who resolved the ticket.
Termin (UTC) datetime, null Ticket due date.
Internes Ziel nvarchar(255), null Internal target name.
Internes Ziel (Termin) (UTC) datetime, null Internal target date.
Höchste Anfrage int, null Identification number of the root parent ticket.
Höchster Service nvarchar(1024), null Name of root service in the service tree.
Datum (UTC) datetime, null Date of ticket reopening.
Woche seit (UTC) datetime, null Date of the beginning of the week in which the ticket was reopened.
Monat seit (UTC) datetime, null Date of the beginning of the month in which the ticket was reopened.
Jahr (UTC) int, null Year of ticket reopening.
Quartal (UTC) int, null Quarter in which the ticket was reopened (1-4).
Monat (UTC) int, null Month in which the ticket was reopened (1-12).
Woche (UTC) int, null Week of ticket reopening (1-53).
Stunde (UTC) int, null Hour in which the ticket was reopened (0-23).
Zeichen und Name der Anfrage nvarchar(1282), null Tag and name of the ticket, e.g., "T123456COMPANY Request for a new printer".
Gelöst (UTC) datetime, null Date and time of ticket solution.
Wieder geöffnet (UTC) datetime, null Date and time of ticket reopening.
Lösungszeit (Stunden) float, not null Time elapsed in hours from the solution up to the reopening of the ticket.
Zugehörige Organisationen nvarchar(255), not null Name of the organization for which the ticket is being implemented.
Prozess nvarchar(255), null Process name.
Id des Anfragestellers int, not null The ID number of the ticket requester - see Query.Person{locale}.id.
ID des Bearbeiters int, null The current ticket solver ID number - see Query.Person{locale}.id.
Id des Service int, not null The service ID number - see Query.Section{locale}.id.
Id der SLA int, not null The SLA ID number - see Query.Sla{locale}.id.
Id der Organisation des Anfragestellers int, null The requester’s organization ID number - see Query.Organization{locale}.id.
Problem candidate bit, null
Incident closure code nvarchar(256), null
Symptoms nvarchar(max), null
Diagnostic Activities nvarchar(max), null
Root cause nvarchar(max), null
Workaround nvarchar(max), null
Method of resolution nvarchar(max), null
Problem closure code nvarchar(max), null
Five Whys nvarchar(256), null
Change end (scheduled) datetime, null
Change start (scheduled) datetime, null
Level of risks nvarchar(max), null
Change end (actual) datetime, null
Change start (actual) datetime, null
Risk description nvarchar(256), null
Successful change bit, null
Overran change window bit, null
Departure datetime, null
Return datetime, null
Purpose of trip nvarchar(256), null
Means of transport nvarchar(256), null
Name nvarchar(256), null
Surname nvarchar(256), null
Department nvarchar(max), null
Position name nvarchar(max), null
Manager int, null
Site nvarchar(max), null
Period nvarchar(max), null
Number of months nvarchar(max), null
First Day date, null
Standard laptop kit (includes docking station, display, headphones, ergomouse) bit, null
Standard desktop kit (includes display, headphones, ergomouse) bit, null
Standard mobile phone kit (includes SIM card) bit, null
Company car bit, null
Other training nvarchar(256), null
Describe potential specific requirements nvarchar(max), null
Mobile package nvarchar(max), null
URL nvarchar(256), null
Request for HW - catalog path (Service) nvarchar(max), null
Request for HW - categories (Service) nvarchar(max), null
Request for HW - currency (Service) nvarchar(256), null

Query.RequestReopenEnu

Reopening of tickets in ALVAO Service Desk. Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.

Column Type Description
Request number int, not null The ticket identification number.
Request name nvarchar(1024), null Ticket name
Service nvarchar(1024), null Name of the service including the path in the tree.
SLA nvarchar(255), null SLA name.
Requester nvarchar(255), null First and last name of the requester.
Organization (requester) nvarchar(255), null Name of the requester’s organization.
Solver nvarchar(255), null Name and surname of the solver.
Resolved by nvarchar(255), null Name and surname of the solver who resolved the ticket.
Due date (UTC) datetime, null Ticket due date.
Internal target nvarchar(255), null Internal target name.
Internal target (due date) (UTC) datetime, null Internal target date.
Highest request int, null Identification number of the root parent ticket.
Highest service nvarchar(1024), null Name of root service in the service tree.
Date (UTC) datetime, null Date of ticket reopening.
Week starting (UTC) datetime, null Date of the beginning of the week in which the ticket was reopened.
Month starting (UTC) datetime, null Date of the beginning of the month in which the ticket was reopened.
Year (UTC) int, null Year of ticket reopening.
Quarter (UTC) int, null Quarter in which the ticket was reopened (1-4).
Month (UTC) int, null Month in which the ticket was reopened (1-12).
Week (UTC) int, null Week of ticket reopening (1-53).
Hour (UTC) int, null Hour in which the ticket was reopened (0-23).
Request tag and title nvarchar(1282), null Tag and name of the ticket, e.g., "T123456COMPANY Request for a new printer".
Resolved (UTC) datetime, null Date and time of ticket solution.
Reopened (UTC) datetime, null Date and time of ticket reopening.
Resolution time (hours) float, not null Time elapsed in hours from the solution up to the reopening of the ticket.
Related organization nvarchar(255), not null Name of the organization for which the ticket is being implemented.
Process nvarchar(255), null Process name.
Requester ID int, not null The ID number of the ticket requester - see Query.Person{locale}.id.
Solver ID int, null The current ticket solver ID number - see Query.Person{locale}.id.
Service ID int, not null The service ID number - see Query.Section{locale}.id.
SLA ID int, not null The SLA ID number - see Query.Sla{locale}.id.
Requesters organization ID int, null The requester’s organization ID number - see Query.Organization{locale}.id.
Problem candidate bit, null
Incident closure code nvarchar(256), null
Symptoms nvarchar(max), null
Diagnostic Activities nvarchar(max), null
Root cause nvarchar(max), null
Workaround nvarchar(max), null
Method of resolution nvarchar(max), null
Problem closure code nvarchar(max), null
Five Whys nvarchar(256), null
Change end (scheduled) datetime, null
Change start (scheduled) datetime, null
Level of risks nvarchar(max), null
Change end (actual) datetime, null
Change start (actual) datetime, null
Risk description nvarchar(256), null
Successful change bit, null
Overran change window bit, null
Departure datetime, null
Return datetime, null
Purpose of trip nvarchar(256), null
Means of transport nvarchar(256), null
Name nvarchar(256), null
Surname nvarchar(256), null
Department nvarchar(max), null
Position name nvarchar(max), null
Manager int, null
Site nvarchar(max), null
Period nvarchar(max), null
Number of months nvarchar(max), null
First Day date, null
Standard laptop kit (includes docking station, display, headphones, ergomouse) bit, null
Standard desktop kit (includes display, headphones, ergomouse) bit, null
Standard mobile phone kit (includes SIM card) bit, null
Company car bit, null
Other training nvarchar(256), null
Describe potential specific requirements nvarchar(max), null
Mobile package nvarchar(max), null
URL nvarchar(256), null
Request for HW - catalog path (service) nvarchar(max), null
Request for HW - categories (service) nvarchar(max), null
Request for HW - currency (service) nvarchar(256), null

Query.RequestStateCsy

Process-based ticket status in ALVAO Service Desk.
Only statuses from processes are assigned to services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted statuses are displayed.
The view is used to create reports and analyses.

Column Type Description
id int, not null Identification number of the ticket status - see dbo.TicketState.id.
Název nvarchar(64), not null Ticket status name
Popis pro žadatele nvarchar(max), null A description of the status visible to the requester.
Schvalování bit, not null Ticket approval is performed at this status.
Pozastaveno SLA bit, not null SLA is paused at this status.
Mimořádný stav int, not null Emergency status
Pořadí v postupu řešení int, not null The order of the status in the process resolution procedure
ProcessId int, null The process ID number in which the status is in the solution process - see Query.Process{locale}.id.
AdminUrl nvarchar(2141), null URL of the ticket status page in the administration.

Query.RequestStateDeu

Process-based ticket status in ALVAO Service Desk.
Only statuses from processes are assigned to services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted statuses are displayed.
The view is used to create reports and analyses.

Column Type Description
id int, not null Identification number of the ticket status - see dbo.TicketState.id.
Bezeichnung nvarchar(64), not null Ticket status name
Beschreigung für den Anfragesteller nvarchar(max), null A description of the status visible to the requester.
Freigabe bit, not null Ticket approval is performed at this status.
SLA ausgesetzt bit, not null SLA is paused at this status.
Außerordentlicher Status int, not null Emergency status
Reihenfolge im Lösungsablauf int, not null The order of the status in the process resolution procedure
ProcessId int, null The process ID number in which the status is in the solution process - see Query.Process{locale}.id.
AdminUrl nvarchar(2141), null URL of the ticket status page in the administration.

Query.RequestStateEnu

Process-based ticket status in ALVAO Service Desk.
Only statuses from processes are assigned to services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted statuses are displayed.
The view is used to create reports and analyses.

Column Type Description
id int, not null Identification number of the ticket status - see dbo.TicketState.id.
Name nvarchar(64), not null Ticket status name
Description for the requester nvarchar(max), null A description of the status visible to the requester.
Approving bit, not null Ticket approval is performed at this status.
SLA paused bit, not null SLA is paused at this status.
Emergency status int, not null Emergency status
Order in solving process int, not null The order of the status in the process resolution procedure
ProcessId int, null The process ID number in which the status is in the solution process - see Query.Process{locale}.id.
AdminUrl nvarchar(2141), null URL of the ticket status page in the administration.

Query.RequestSubsequentResponseCsy

Follow-up reactions of the solver team for tickets within the ALVAO Service Desk. The subsequent reaction is the first message from the vendor sent to the customer from the receipt of any message from the customer in the course of processing their ticket. Responses are only displayed for tickets from services where the user has been connected to the database by a member of the solver team or by a reader. The view is used to create reports and analyses.

Column Type Description
Číslo požadavku int, not null The ticket identification number.
Název požadavku nvarchar(1024), null Ticket name
Služba nvarchar(1024), null Name of the service including the path in the tree.
SLA nvarchar(255), null SLA name.
Žadatel nvarchar(255), null First and last name of the requester.
Organizace (žadatel) nvarchar(255), null Name of the requester’s organization.
Řešitel nvarchar(255), null Name and surname of the solver.
Termín (UTC) datetime, null Ticket due date.
Interní cíl nvarchar(255), null Internal target name.
Interní cíl (termín) (UTC) datetime, null Internal target date.
Datum (UTC) datetime, null Date of follow-up reaction.
Týden od (UTC) datetime, null Date of the beginning of the week of follow-up reaction.
Měsíc od (UTC) datetime, null Date of the beginning of the month of follow-up reaction.
Rok (UTC) int, null Year of follow-up reaction.
Čtvrtletí (UTC) int, null Quarter of reaction (1-4).
Měsíc (UTC) int, null Month of follow-up reaction (1-12).
Týden (UTC) int, null Week of follow-up reaction (1-53).
Hodina (UTC) int, null Hour of follow-up reaction (0-23).
Reagoval nvarchar(255), null Name and surname of the solver who sent the message.
Doba do reakce (hodiny) float, not null Hours until follow-up reaction.
Překročení SLA (hodiny) float, null By how many hours was the SLA time to first reaction deadline exceeded.
Splnění SLA (hodiny) float, null How many hours earlier was the reaction met than as required by the SLA limit.
Značka a název požadavku nvarchar(1282), null Tag and name of the ticket, e.g., "T123456COMPANY Request for a new printer".
Související organizace nvarchar(255), not null Name of the organization for which the ticket is being implemented.
Nejvyšší požadavek int, null Identification number of the root parent ticket.
Nejvyšší služba nvarchar(1024), null Name of root service in the tree.
Proces nvarchar(255), null Process name.
Id žadatele int, not null The ID number of the ticket requester - see Query.Person{locale}.id.
Id řešitele int, null The current ticket solver ID number - see Query.Person{locale}.id.
Id služby int, not null The service ID number - see Query.Section{locale}.id.
Id SLA int, not null The SLA ID number - see Query.Sla{locale}.id.
Id organizace žadatele int, null The requester’s organization ID number - see Query.Organization{locale}.id.
Problem candidate bit, null
Incident closure code nvarchar(256), null
Symptoms nvarchar(max), null
Diagnostic Activities nvarchar(max), null
Root cause nvarchar(max), null
Workaround nvarchar(max), null
Method of resolution nvarchar(max), null
Problem closure code nvarchar(max), null
Five Whys nvarchar(256), null
Change end (scheduled) datetime, null
Change start (scheduled) datetime, null
Level of risks nvarchar(max), null
Change end (actual) datetime, null
Change start (actual) datetime, null
Risk description nvarchar(256), null
Successful change bit, null
Overran change window bit, null
Departure datetime, null
Return datetime, null
Purpose of trip nvarchar(256), null
Means of transport nvarchar(256), null
Name nvarchar(256), null
Surname nvarchar(256), null
Department nvarchar(max), null
Position name nvarchar(max), null
Manager int, null
Site nvarchar(max), null
Period nvarchar(max), null
Number of months nvarchar(max), null
First Day date, null
Standard laptop kit (includes docking station, display, headphones, ergomouse) bit, null
Standard desktop kit (includes display, headphones, ergomouse) bit, null
Standard mobile phone kit (includes SIM card) bit, null
Company car bit, null
Other training nvarchar(256), null
Describe potential specific requirements nvarchar(max), null
Mobile package nvarchar(max), null
URL nvarchar(256), null
Request for HW - catalog path (služba) nvarchar(max), null
Request for HW - categories (služba) nvarchar(max), null
Request for HW - currency (služba) nvarchar(256), null

Query.RequestSubsequentResponseDeu

Follow-up reactions of the solver team for tickets within the ALVAO Service Desk. The subsequent reaction is the first message from the vendor sent to the customer from the receipt of any message from the customer in the course of processing their ticket. Responses are only displayed for tickets from services where the user has been connected to the database by a member of the solver team or by a reader. The view is used to create reports and analyses.

Column Type Description
Anfrage-Nummer int, not null The ticket identification number.
Name der Anfrage nvarchar(1024), null Ticket name
Service nvarchar(1024), null Name of the service including the path in the tree.
SLA nvarchar(255), null SLA name.
Anfragesteller nvarchar(255), null First and last name of the requester.
Organisation (Anfragesteller) nvarchar(255), null Name of the requester’s organization.
Bearbeiter nvarchar(255), null Name and surname of the solver.
Termin (UTC) datetime, null Ticket due date.
Internes Ziel nvarchar(255), null Internal target name.
Internes Ziel (Termin) (UTC) datetime, null Internal target date.
Datum (UTC) datetime, null Date of follow-up reaction.
Woche seit (UTC) datetime, null Date of the beginning of the week of follow-up reaction.
Monat seit (UTC) datetime, null Date of the beginning of the month of follow-up reaction.
Jahr (UTC) int, null Year of follow-up reaction.
Quartal (UTC) int, null Quarter of reaction (1-4).
Monat (UTC) int, null Month of follow-up reaction (1-12).
Woche (UTC) int, null Week of follow-up reaction (1-53).
Stunde (UTC) int, null Hour of follow-up reaction (0-23).
Reagiert nvarchar(255), null Name and surname of the solver who sent the message.
Zeit bis zur Reaktion (Stunden) float, not null Hours until follow-up reaction.
Überschreitung der SLA (Stunden) float, null By how many hours was the SLA time to first reaction deadline exceeded.
Erfüllung von SLA (Stunden) float, null How many hours earlier was the reaction met than as required by the SLA limit.
Zeichen und Name der Anfrage nvarchar(1282), null Tag and name of the ticket, e.g., "T123456COMPANY Request for a new printer".
Zugehörige Organisationen nvarchar(255), not null Name of the organization for which the ticket is being implemented.
Höchste Anfrage int, null Identification number of the root parent ticket.
Höchster Service nvarchar(1024), null Name of root service in the tree.
Prozess nvarchar(255), null Process name.
Id des Anfragestellers int, not null The ID number of the ticket requester - see Query.Person{locale}.id.
ID des Bearbeiters int, null The current ticket solver ID number - see Query.Person{locale}.id.
Id des Service int, not null The service ID number - see Query.Section{locale}.id.
Id der SLA int, not null The SLA ID number - see Query.Sla{locale}.id.
Id der Organisation des Anfragestellers int, null The requester’s organization ID number - see Query.Organization{locale}.id.
Problem candidate bit, null
Incident closure code nvarchar(256), null
Symptoms nvarchar(max), null
Diagnostic Activities nvarchar(max), null
Root cause nvarchar(max), null
Workaround nvarchar(max), null
Method of resolution nvarchar(max), null
Problem closure code nvarchar(max), null
Five Whys nvarchar(256), null
Change end (scheduled) datetime, null
Change start (scheduled) datetime, null
Level of risks nvarchar(max), null
Change end (actual) datetime, null
Change start (actual) datetime, null
Risk description nvarchar(256), null
Successful change bit, null
Overran change window bit, null
Departure datetime, null
Return datetime, null
Purpose of trip nvarchar(256), null
Means of transport nvarchar(256), null
Name nvarchar(256), null
Surname nvarchar(256), null
Department nvarchar(max), null
Position name nvarchar(max), null
Manager int, null
Site nvarchar(max), null
Period nvarchar(max), null
Number of months nvarchar(max), null
First Day date, null
Standard laptop kit (includes docking station, display, headphones, ergomouse) bit, null
Standard desktop kit (includes display, headphones, ergomouse) bit, null
Standard mobile phone kit (includes SIM card) bit, null
Company car bit, null
Other training nvarchar(256), null
Describe potential specific requirements nvarchar(max), null
Mobile package nvarchar(max), null
URL nvarchar(256), null
Request for HW - catalog path (Service) nvarchar(max), null
Request for HW - categories (Service) nvarchar(max), null
Request for HW - currency (Service) nvarchar(256), null

Query.RequestSubsequentResponseEnu

Follow-up reactions of the solver team for tickets within the ALVAO Service Desk. The subsequent reaction is the first message from the vendor sent to the customer from the receipt of any message from the customer in the course of processing their ticket. Responses are only displayed for tickets from services where the user has been connected to the database by a member of the solver team or by a reader. The view is used to create reports and analyses.

Column Type Description
Request number int, not null The ticket identification number.
Request name nvarchar(1024), null Ticket name
Service nvarchar(1024), null Name of the service including the path in the tree.
SLA nvarchar(255), null SLA name.
Requester nvarchar(255), null First and last name of the requester.
Organization (requester) nvarchar(255), null Name of the requester’s organization.
Solver nvarchar(255), null Name and surname of the solver.
Due date (UTC) datetime, null Ticket due date.
Internal target nvarchar(255), null Internal target name.
Internal target (due date) (UTC) datetime, null Internal target date.
Date (UTC) datetime, null Date of follow-up reaction.
Week starting (UTC) datetime, null Date of the beginning of the week of follow-up reaction.
Month starting (UTC) datetime, null Date of the beginning of the month of follow-up reaction.
Year (UTC) int, null Year of follow-up reaction.
Quarter (UTC) int, null Quarter of reaction (1-4).
Month (UTC) int, null Month of follow-up reaction (1-12).
Week (UTC) int, null Week of follow-up reaction (1-53).
Hour (UTC) int, null Hour of follow-up reaction (0-23).
Responded nvarchar(255), null Name and surname of the solver who sent the message.
Time until response (hours) float, not null Hours until follow-up reaction.
SLA breached by (hours) float, null By how many hours was the SLA time to first reaction deadline exceeded.
Time until SLA breach (hours) float, null How many hours earlier was the reaction met than as required by the SLA limit.
Request tag and title nvarchar(1282), null Tag and name of the ticket, e.g., "T123456COMPANY Request for a new printer".
Related organization nvarchar(255), not null Name of the organization for which the ticket is being implemented.
Highest request int, null Identification number of the root parent ticket.
Highest service nvarchar(1024), null Name of root service in the tree.
Process nvarchar(255), null Process name.
Requester ID int, not null The ID number of the ticket requester - see Query.Person{locale}.id.
Solver ID int, null The current ticket solver ID number - see Query.Person{locale}.id.
Service ID int, not null The service ID number - see Query.Section{locale}.id.
SLA ID int, not null The SLA ID number - see Query.Sla{locale}.id.
Requesters organization ID int, null The requester’s organization ID number - see Query.Organization{locale}.id.
Problem candidate bit, null
Incident closure code nvarchar(256), null
Symptoms nvarchar(max), null
Diagnostic Activities nvarchar(max), null
Root cause nvarchar(max), null
Workaround nvarchar(max), null
Method of resolution nvarchar(max), null
Problem closure code nvarchar(max), null
Five Whys nvarchar(256), null
Change end (scheduled) datetime, null
Change start (scheduled) datetime, null
Level of risks nvarchar(max), null
Change end (actual) datetime, null
Change start (actual) datetime, null
Risk description nvarchar(256), null
Successful change bit, null
Overran change window bit, null
Departure datetime, null
Return datetime, null
Purpose of trip nvarchar(256), null
Means of transport nvarchar(256), null
Name nvarchar(256), null
Surname nvarchar(256), null
Department nvarchar(max), null
Position name nvarchar(max), null
Manager int, null
Site nvarchar(max), null
Period nvarchar(max), null
Number of months nvarchar(max), null
First Day date, null
Standard laptop kit (includes docking station, display, headphones, ergomouse) bit, null
Standard desktop kit (includes display, headphones, ergomouse) bit, null
Standard mobile phone kit (includes SIM card) bit, null
Company car bit, null
Other training nvarchar(256), null
Describe potential specific requirements nvarchar(max), null
Mobile package nvarchar(max), null
URL nvarchar(256), null
Request for HW - catalog path (service) nvarchar(max), null
Request for HW - categories (service) nvarchar(max), null
Request for HW - currency (service) nvarchar(256), null

Query.RoleMembershipLog

Provides the list of changes in membership of users and groups in groups.

Column Type Description
TimeStamp datetime, not null Date and time of the change execution.
MemberType nvarchar(50), null User or group.
Member nvarchar(255), not null User name or group name.
Operation nvarchar(50), null Operation - added or removed.
Group nvarchar(255), not null Name of the group in which membership changed.
ModifiedBy nvarchar(255), not null The name of the user who did the change.

Query.SearchLogCsy

Searched queries

Column Type Description
Dotaz nvarchar(max), null Searched query
Uživatel nvarchar(255), null Username of the person who searched the query
Datum vyhledání (UTC) datetime, not null Date and time of search
Datum vyhledání - Týden od (UTC) datetime, null Date of the first day of the week in which the query was searched.
Datum vyhledání - Měsíc od (UTC) datetime, null Date of the first day of the month in which the query was searched
Datum vyhledání - Rok (UTC) int, null Year of query search

Query.SearchLogDeu

Searched queries

Column Type Description
Abfrage nvarchar(max), null Searched query
Benutzer nvarchar(255), null Username of the person who searched the query
Datum der Suche (UTC) datetime, not null Date and time of search
Datum der Suche - Woche von (UTC) datetime, null Date of the first day of the week in which the query was searched.
Datum der Suche - Monat von (UTC) datetime, null Date of the first day of the month in which the query was searched
Datum der Suche - Jahr (UTC) int, null Year of query search

Query.SearchLogEnu

Searched queries

Column Type Description
Query nvarchar(max), null Searched query
User nvarchar(255), null Username of the person who searched the query
Search date (UTC) datetime, not null Date and time of search
Search date - Week from (UTC) datetime, null Date of the first day of the week in which the query was searched.
Search date - Month from (UTC) datetime, null Date of the first day of the month in which the query was searched
Search date - Year (UTC) int, null Year of query search

Query.SectionCsy

Services in ALVAO Service Desk.
Only services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted services are displayed.
The view is used to create reports and analyses.

Column Type Description
id int, not null Identification number of the service - see dbo.tHdSection.iHdSectionId.
Název nvarchar(255), null Service name
Název (včetně cesty ve stromu) nvarchar(1024), null Name of the service including the path in the tree
E-mail nvarchar(255), null Service e-mail
Telefon nvarchar(255), null Service telephone
Předpona značky požadavku nvarchar(255), null Ticket tag prefix
Přípona značky požadavku nvarchar(255), null Ticket tag suffix
Preferovaný jazyk nvarchar(max), null The name of the preferred language of the service
Časové pásmo nvarchar(max), null The name of the service time zone
Složka bit, not null The service is a folder.
ParentSectionId int, null The parent service ID number -see Query.Section{locale}.id.
RootSectionId int, null The highest parent service ID number - see Query.Section{locale}.id.
ProcessId int, not null The service process ID number - see Query.Process{locale}.id.
TargetSectionId int, null If the service is a shortcut of another service, this includes the ID number of the represented service, see Query.Section{locale}.id.
Odkaz na hlavní stránce int, not null A service is a link on the home page.
AdminUrl nvarchar(2091), null URL of the service page in the administration.
CatalogUrl nvarchar(2090), null URL of the service page/form in the service catalog.
Request for HW - catalog path nvarchar(max), null
Request for HW - categories nvarchar(max), null
Request for HW - currency nvarchar(256), null

Query.SectionDeu

Services in ALVAO Service Desk.
Only services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted services are displayed.
The view is used to create reports and analyses.

Column Type Description
id int, not null Identification number of the service - see dbo.tHdSection.iHdSectionId.
Bezeichnung nvarchar(255), null Service name
Name (einschließlich des Weges in Baumstruktur) nvarchar(1024), null Name of the service including the path in the tree
E-Mail nvarchar(255), null Service e-mail
Telefon nvarchar(255), null Service telephone
Präfix der Kennung der Anfrage nvarchar(255), null Ticket tag prefix
Suffix der Kennung der Anfrage nvarchar(255), null Ticket tag suffix
Bevorzugte Sprache nvarchar(max), null The name of the preferred language of the service
Zeitzone nvarchar(max), null The name of the service time zone
Ordner bit, not null The service is a folder.
ParentSectionId int, null The parent service ID number -see Query.Section{locale}.id.
RootSectionId int, null The highest parent service ID number - see Query.Section{locale}.id.
ProcessId int, not null The service process ID number - see Query.Process{locale}.id.
TargetSectionId int, null If the service is a shortcut of another service, this includes the ID number of the represented service, see Query.Section{locale}.id.
Referenz auf der Hauptseite int, not null A service is a link on the home page.
AdminUrl nvarchar(2091), null URL of the service page in the administration.
CatalogUrl nvarchar(2090), null URL of the service page/form in the service catalog.
Request for HW - catalog path nvarchar(max), null
Request for HW - categories nvarchar(max), null
Request for HW - currency nvarchar(256), null

Query.SectionEnu

Services in ALVAO Service Desk.
Only services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted services are displayed.
The view is used to create reports and analyses.

Column Type Description
id int, not null Identification number of the service - see dbo.tHdSection.iHdSectionId.
Name nvarchar(255), null Service name
Name (including the path in tree) nvarchar(1024), null Name of the service including the path in the tree
E-mail nvarchar(255), null Service e-mail
Phone nvarchar(255), null Service telephone
Request tag prefix nvarchar(255), null Ticket tag prefix
Request tag suffix nvarchar(255), null Ticket tag suffix
Preferred language nvarchar(max), null The name of the preferred language of the service
Time zone nvarchar(max), null The name of the service time zone
Folder bit, not null The service is a folder.
ParentSectionId int, null The parent service ID number -see Query.Section{locale}.id.
RootSectionId int, null The highest parent service ID number - see Query.Section{locale}.id.
ProcessId int, not null The service process ID number - see Query.Process{locale}.id.
TargetSectionId int, null If the service is a shortcut of another service, this includes the ID number of the represented service, see Query.Section{locale}.id.
Link on the homepage int, not null A service is a link on the home page.
AdminUrl nvarchar(2091), null URL of the service page in the administration.
CatalogUrl nvarchar(2090), null URL of the service page/form in the service catalog.
Request for HW - catalog path nvarchar(max), null
Request for HW - categories nvarchar(max), null
Request for HW - currency nvarchar(256), null

Query.SlaCsy

SLA in ALVAO Service Desk.
Only SLAs used in services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted SLAs are displayed.
The view is used to create reports and analyses.

Column Type Description
id int, not null Identification number of SLA - see dbo.tSla.iSlaId.
Název nvarchar(255), null SLA name
Popis nvarchar(max), null SLA description
Provozní doba nvarchar(255), null SLA operating time name
Doba do první reakce (hodiny v provozní době) float, null The number of hours until which the first ticket is guaranteed to the requester to meet the ticket with this SLA.
Doba do vyřešení (hodiny v provozní době) float, null The number of hours until the ticket first response solution with this SLA is guaranteed.
Smlouva (číslo) nvarchar(255), null SLA contract number
Index kvality float, null Quality index
Poznámky nvarchar(max), null SLA notes
AdminUrl nvarchar(2076), null URL of the SLA in the administration

Query.SlaDeu

SLA in ALVAO Service Desk.
Only SLAs used in services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted SLAs are displayed.
The view is used to create reports and analyses.

Column Type Description
id int, not null Identification number of SLA - see dbo.tSla.iSlaId.
Bezeichnung nvarchar(255), null SLA name
Beschreibung nvarchar(max), null SLA description
Betriebszeit nvarchar(255), null SLA operating time name
Zeit bis zur ersten Reaktion (Stunden innerhalb der Betriebszeit) float, null The number of hours until which the first ticket is guaranteed to the requester to meet the ticket with this SLA.
Zeit bis zur Bearbeitung (Stunden innerhalb der Betriebszeit) float, null The number of hours until the ticket first response solution with this SLA is guaranteed.
Vertrag (Nummer) nvarchar(255), null SLA contract number
Qualitätsindex float, null Quality index
Anmerkungen nvarchar(max), null SLA notes
AdminUrl nvarchar(2076), null URL of the SLA in the administration

Query.SlaEnu

SLA in ALVAO Service Desk.
Only SLAs used in services where the user has been connected to the database by a member of the solver team or by a reader are displayed. No deleted SLAs are displayed.
The view is used to create reports and analyses.

Column Type Description
id int, not null Identification number of SLA - see dbo.tSla.iSlaId.
Name nvarchar(255), null SLA name
Description nvarchar(max), null SLA description
Operating hours nvarchar(255), null SLA operating time name
Time until the first response (hours during the operating hours) float, null The number of hours until which the first ticket is guaranteed to the requester to meet the ticket with this SLA.
Time to resolve (hours during the operating hours) float, null The number of hours until the ticket first response solution with this SLA is guaranteed.
Contract (number) nvarchar(255), null SLA contract number
Quality index float, null Quality index
Notes nvarchar(max), null SLA notes
AdminUrl nvarchar(2076), null URL of the SLA in the administration

Query.SlaRightsLog

View of the list of changes in SLA assignment
The meaning of values in permission columns:
1=enable
0=refuse
NULL=not set

Column Type Description
TimeStamp datetime, not null Change performance date and time (UTC)
ModifiedByPerson nvarchar(518), not null The name of the user who did the change.
HdSection nvarchar(1287), null Service name
HdSectionOld nvarchar(1287), null Original service name
Role nvarchar(518), null User group name which is the permission holder.
RoleOld nvarchar(518), null User group name of a person who was originally a permission holder.
Person nvarchar(518), null User name of a person who is the permission holder.
PersonOld nvarchar(518), null User name of a person who was originally a permission holder.
Sla nvarchar(518), null SLA name
SlaOld nvarchar(518), null Original SLA name
Access bit, null Access permissions
AccessOld bit, null Original access permissions
Default bit, null Marking of the default SLA
DefaultOld bit, null Original marking of the default SLA
Inheritance bit, null
InheritanceOld bit, null

Query.Software

View with installed products (software) on not yet deleted computers.

Column Type Description
ComputerNodeId int, null Node ID of the computer in the tree.
ParentNodeId int, null Node ID of the parent's object in the tree.
Product nvarchar(1023), null Product name.
Category int, null Product category (e.g. 1 - OS).
NeedsLicense int, not null 1=product requires license.
FirstInstallationDetected datetime, null Date of the installation first detection.
Installed datetime, null Date of installation.
LastDetectionDateTime datetime, null Date of the last detection.
LastDetectedProductVersion nvarchar(255), null Last detected version.
LastDetectedProductName nvarchar(255), null Last detected product name.
LicenseInventoryNumber nvarchar(255), null Inventory number for license.
LicenseActivationKey nvarchar(255), null License activation number.
LicenseInvoiceNumber nvarchar(255), null License invoice number.
LicenseCertificateNumber nvarchar(255), null License certificate number.
Authorized bit, null The software installation on the computer is confirmed or a license has been assigned to that computer.
CDKey nvarchar(255), null CD key for the software product.
Description nvarchar(max), null Last note at an installation history record.
LicenceName nvarchar(255), null License name.
Publisher nvarchar(255), null Software manufacturer.
SoftwarePack int, not null The product is from the SW package.
Type int, null Software product type. 1 - commercial 2 - freeware 3 - shareware/trial 4 - not specified
User int, null Author of the product installation.
Comment nvarchar(255), null Installation comment.

Query.SwInstallationCsy

Software installation in ALVAO Asset Management - Installation Registry. Only the objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.

Column Type Description
Produkt nvarchar(1023), null Product name
Detekovaný název produktu nvarchar(255), null Detected product name
Detekovaná verze produktu nvarchar(255), null Detected product version
Id objektu int, not null Identification number of a computer that contains given installation.
Uživatel nvarchar(255), null User name under which the computer with the installed product is located in the objects tree.
Licence nvarchar(255), null License name
Počet přidělených licencí int, not null Number of assigned licenses
Typ licence nvarchar(32), null License type, e.g. "Normal", "Unlimited multilicense", "OEM", "Floating", ...
Stav licence nvarchar(11), not null License status. The column may have the following values "Without license" and "With license" (in Czech).
Stav licence - podrobný nvarchar(255), null Similar license status, e.g. "Missing", "Not necessary", "Assigned", "Shared".
Stav profilu nvarchar(255), null Profile status, e.g. "Disabled", "Optional", ...
Produkt nalezen (UTC) datetime, null Date and time when the product installation was detected on a computer.
Zjištěno odinstalování (UTC) datetime, null Date and time when the product uninstallation was detected on a computer.
Nainstalováno datetime, null Manually registered installation date
Odinstalováno datetime, null Manually registered uninstallation date
Produkt nalezen - Měsíc od (UTC) datetime, null Date of the first day of month when the installation was detected.
Zjištěno odinstalování - Měsíc od (UTC) datetime, null Date of the first day of month when the uninstallation was detected.
Nainstalováno - Měsíc od datetime, null Date of the first day of month when the installation was manually registered.
Odinstalováno - Měsíc od datetime, null Date of the first day of month when the uninstallation was manually registered.
Typ produktu nvarchar(255), null Product type, e.g. "commercial", "freeware", ...
Stav instalace nvarchar(13), not null Installation status. The column may have the following values "Installed" and "Uninstalled" (in Czech).
Nákladové středisko nvarchar(255), null Computer cost center
Operační systém nvarchar(3), not null It indicates whether the product is an operating system. The column may have the following values "Yes" and "No" (in Czech).

Query.SwInstallationDeu

Software installation in ALVAO Asset Management - Installation Registry. Only the objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.

Column Type Description
Produkt nvarchar(1023), null Product name
Detektiertes Produktname nvarchar(255), null Detected product name
Detektierte Produktversion nvarchar(255), null Detected product version
Objekt Id int, not null Identification number of a computer that contains given installation.
Benutzer nvarchar(255), null User name under which the computer with the installed product is located in the objects tree.
Lizenz nvarchar(255), null License name
Anzahl der zugeteilten Lizenzen int, not null Number of assigned licenses
Lizenztyp nvarchar(32), null License type, e.g. "Normal", "Unlimited multilicense", "OEM", "Floating", ...
Lizenz-Status nvarchar(11), not null License status. The column may have the following values "Without license" and "With license" (in Czech).
Lizenz-Status - detailliert nvarchar(255), null Similar license status, e.g. "Missing", "Not necessary", "Assigned", "Shared".
Profil-Status nvarchar(255), null Profile status, e.g. "Disabled", "Optional", ...
Produkt gefunden (UTC) datetime, null Date and time when the product installation was detected on a computer.
Deinstallation erkannt (UTC) datetime, null Date and time when the product uninstallation was detected on a computer.
Installiert datetime, null Manually registered installation date
Deinstalliert datetime, null Manually registered uninstallation date
Produkt gefunden - Monat beginnt (UTC) datetime, null Date of the first day of month when the installation was detected.
Deinstallation erkannt - Monat seit (UTC) datetime, null Date of the first day of month when the uninstallation was detected.
Installiert - Monat seit datetime, null Date of the first day of month when the installation was manually registered.
Deinstalliert - Monat seit datetime, null Date of the first day of month when the uninstallation was manually registered.
Produkttyp nvarchar(255), null Product type, e.g. "commercial", "freeware", ...
Installationsstatus nvarchar(13), not null Installation status. The column may have the following values "Installed" and "Uninstalled" (in Czech).
Kostenstelle nvarchar(255), null Computer cost center
Betriebssystem nvarchar(4), not null It indicates whether the product is an operating system. The column may have the following values "Yes" and "No" (in Czech).

Query.SwInstallationEnu

Software installation in ALVAO Asset Management - Installation Registry. Only the objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.

Column Type Description
Product nvarchar(1023), null Product name
Detected product name nvarchar(255), null Detected product name
Detected product version nvarchar(255), null Detected product version
Object id int, not null Identification number of a computer that contains given installation.
User nvarchar(255), null User name under which the computer with the installed product is located in the objects tree.
License nvarchar(255), null License name
Number of assigned licenses int, not null Number of assigned licenses
License type nvarchar(32), null License type, e.g. "Normal", "Unlimited multilicense", "OEM", "Floating", ...
License status nvarchar(15), not null License status. The column may have the following values "Without license" and "With license" (in Czech).
License status - detailed nvarchar(255), null Similar license status, e.g. "Missing", "Not necessary", "Assigned", "Shared".
Profile status nvarchar(255), null Profile status, e.g. "Disabled", "Optional", ...
Product found (UTC) datetime, null Date and time when the product installation was detected on a computer.
Software uninstallation detected (UTC) datetime, null Date and time when the product uninstallation was detected on a computer.
Installed datetime, null Manually registered installation date
Uninstalled datetime, null Manually registered uninstallation date
Product found date - Month starting (UTC) datetime, null Date of the first day of month when the installation was detected.
Uninstallation detected - Month from (UTC) datetime, null Date of the first day of month when the uninstallation was detected.
Installed - Month from datetime, null Date of the first day of month when the installation was manually registered.
Uninstalled - Month from datetime, null Date of the first day of month when the uninstallation was manually registered.
Product type nvarchar(255), null Product type, e.g. "commercial", "freeware", ...
Installation status nvarchar(11), not null Installation status. The column may have the following values "Installed" and "Uninstalled" (in Czech).
Cost center nvarchar(255), null Computer cost center
Operating system nvarchar(3), not null It indicates whether the product is an operating system. The column may have the following values "Yes" and "No" (in Czech).

Query.SwLicenseCsy

License in ALVAO Asset Management - License Registry. Only the licenses, objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.

Column Type Description
Název licence nvarchar(255), null License name
Produkt nvarchar(1023), null Product name
Typ produktu nvarchar(255), null Product type, e.g. "commercial", "freeware", ...
Počet int, null Number of licenses. 1 for free floating unlimited multilicenses.
Stav přidělení nvarchar(18), null Assignment status. The column may have the following values "Assigned without reason", "Assigned" and "Free" (in Czech).
Typ licence nvarchar(32), not null License type, e.g. "Normal", "Unlimited multilicense", "OEM", "Floating", ...
Datum vytvoření (UTC) datetime, null License creation date and time
Datum vytvoření - Měsíc od (UTC) datetime, null Date of the first day of month when the license was created.
Vytvořil nvarchar(255), null User name of a person who created the license.
Platnost od date, not null Valid from
Platnost do date, null Valid to
Upgrade/Podpora do date, null End date of upgrade/support
Aktivační klíč licence nvarchar(1024), null License activation key
Inventární číslo licence nvarchar(255), null License inventory number
Licenční model nvarchar(32), not null CAL/Licensing, e.g. "to processor", "to user", "to device", ...
Nákladové středisko nvarchar(255), not null License cost center name
Uživatel nvarchar(255), null User name of a person whom the license is assigned to. NULL if the license is assigned to a computer.
Počítač nvarchar(255), null Name of a computer which the license is assigned to. NULL if the license is assigned to a user.
Id objektu int, null Object identification number the license is assigned to.

Query.SwLicenseDeu

License in ALVAO Asset Management - License Registry. Only the licenses, objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.

Column Type Description
Lizenzname nvarchar(255), null License name
Produkt nvarchar(1023), null Product name
Produkttyp nvarchar(255), null Product type, e.g. "commercial", "freeware", ...
Anzahl int, null Number of licenses. 1 for free floating unlimited multilicenses.
Zuweisungsstatus nvarchar(21), null Assignment status. The column may have the following values "Assigned without reason", "Assigned" and "Free" (in Czech).
Lizenztyp nvarchar(32), not null License type, e.g. "Normal", "Unlimited multilicense", "OEM", "Floating", ...
Erstellungsdatum (UTC) datetime, null License creation date and time
Erstellungsdatum - Monat beginnt (UTC) datetime, null Date of the first day of month when the license was created.
Erstellt von nvarchar(255), null User name of a person who created the license.
Gültig ab date, not null Valid from
Gültig bis date, null Valid to
Upgrade/Support bis date, null End date of upgrade/support
Aktivierungsschlüssel der Lizenz nvarchar(1024), null License activation key
Inventarnummer der Lizenz nvarchar(255), null License inventory number
Lizenzmodell nvarchar(32), not null CAL/Licensing, e.g. "to processor", "to user", "to device", ...
Kostenstelle nvarchar(255), not null License cost center name
Benutzer nvarchar(255), null User name of a person whom the license is assigned to. NULL if the license is assigned to a computer.
Computer nvarchar(255), null Name of a computer which the license is assigned to. NULL if the license is assigned to a user.
Objekt Id int, null Object identification number the license is assigned to.

Query.SwLicenseEnu

License in ALVAO Asset Management - License Registry. Only the licenses, objects and property values are shown that the user connected to the database is authorized to read. The view is used to create reports and analyses. If not stated otherwise, the data is shown in the ALVAO system language.

Column Type Description
License name nvarchar(255), null License name
Product nvarchar(1023), null Product name
Product type nvarchar(255), null Product type, e.g. "commercial", "freeware", ...
Count int, null Number of licenses. 1 for free floating unlimited multilicenses.
Assignment status nvarchar(23), null Assignment status. The column may have the following values "Assigned without reason", "Assigned" and "Free" (in Czech).
License type nvarchar(32), not null License type, e.g. "Normal", "Unlimited multilicense", "OEM", "Floating", ...
Creation date (UTC) datetime, null License creation date and time
Creation date - Month starting (UTC) datetime, null Date of the first day of month when the license was created.
Created by nvarchar(255), null User name of a person who created the license.
Valid from date, not null Valid from
Valid to date, null Valid to
Upgrade/Support to date, null End date of upgrade/support
License activation key nvarchar(1024), null License activation key
License inventory number nvarchar(255), null License inventory number
License model nvarchar(32), not null CAL/Licensing, e.g. "to processor", "to user", "to device", ...
Cost center nvarchar(255), not null License cost center name
User nvarchar(255), null User name of a person whom the license is assigned to. NULL if the license is assigned to a computer.
Computer nvarchar(255), null Name of a computer which the license is assigned to. NULL if the license is assigned to a user.
Object id int, null Object identification number the license is assigned to.

Query.UserLogonLog

Provides the list of individual user log ins/outs to/from console applications.

Column Type Description
TimeStamp datetime, not null Date and time of the change execution.
Username nvarchar(255), not null The username of the user.
User nvarchar(255), null User name.
Action nvarchar(50), null Executed action - logon, logout.
Application nvarchar(50), null Name of the application in which he executed the action.
Computer nvarchar(255), null Name of the computer to which he logged in.
IsAdmin bit, not null Identifier of whether or not the user was logged in with the administrator permission.

Query.NodeDiary

Deprecated (The view will be removed in the following versions of ALVAO). Use the Query view instead.ObjectCsy, or Query.ObjectEnu or Query.ObjectDeu) View with the log for objects.

Column Type Description
NodeId int, null Node ID of the object in the tree.
Subject nvarchar(max), null The text of the object log item title.
Date datetime, null Date of the record insert.
Flag int, null As far as the object history record is concerned, it contains the value determining the even kind. For more information, please refer to tblHistory.
Text nvarchar(max), null The text of the object log item.
Type int, not null 0=object history, 1=object note.

Query.RequestCsy

Deprecated (The view will be removed in the following versions of ALVAO). Use the Query view instead Query.Request2Csy). Tickets in ALVAO Service Desk. Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.

Column Type Description
Číslo požadavku int, not null The ticket identification number.
Nejvyšší požadavek int, null Identification number of the root parent ticket.
Nejvyšší služba nvarchar(1024), null Name of root service in the service tree.
Žadatel nvarchar(255), null First and last name of the requester.
Organizace (žadatel) nvarchar(255), null Name of the requester’s organization.
Služba nvarchar(1024), null Name of the service including the path in the tree.
Skupina nvarchar(255), null
Název požadavku nvarchar(1024), null
Řešitel nvarchar(255), null Name and surname of the solver.
Oddělení (řešitel) nvarchar(255), null Name of the solver’s department.
Oddělení (žadatel) nvarchar(255), null Name of the requester’s department
Funkce (řešitel) nvarchar(255), null Name of the solver’s job title.
Funkce (žadatel) nvarchar(255), null Name of the requester’s job title.
Interní cíl nvarchar(255), null Internal target name.
Interní cíl (termín) (UTC) datetime, null
Priorita nvarchar(max), null Priority name.
Proces nvarchar(255), null Process name.
SLA nvarchar(255), null SLA name.
Stav nvarchar(64), not null Ticket status name.
Značka a název požadavku nvarchar(1282), null Tag and name of the ticket, e.g., "T123456COMPANY Request for a new printer".
Způsob podání nvarchar(255), null Ticket submission method, e.g., e-mail, phone, form.
Datum (UTC) datetime, null Date of ticket creation.
Týden od (UTC) datetime, null Date of the beginning of the week in which the ticket was created.
Měsíc od (UTC) datetime, null Date of the beginning of the month in which the ticket was created.
Rok (UTC) int, null Year of ticket creation.
Čtvrtletí (UTC) int, null Quarter in which the ticket was created (1-4).
Měsíc (UTC) int, null Month in which the ticket was created (1-12).
Týden (UTC) int, null Week of ticket creation (1-53).
Den v týdnu (UTC) int, null Day of the week of ticket creation (1-7).
Hodina (UTC) int, null Hour in which the ticket was created (0-23).
Hrubý stav nvarchar(10), not null Name of general status (Open, Resolved, Closed, Deleted)
Související organizace nvarchar(255), not null Name of the organization for which the ticket is being implemented.
Doba otevření (hodiny v provozní době) float, not null Time in hours from ticket creation until its closing, or until present, if the ticket is not closed.
První reakce (UTC) datetime, null Date and time of the first response performance.
První reakce - Měsíc od (UTC) datetime, null Date of the first day of month when the first response was performed.
První reakce - Týden od (UTC) datetime, null Date of the first day of week when the first response was performed.
Termín první reakce (UTC) datetime, null Date and time of the first response deadline according to SLA. If SLA is paused or the deadline is not determined, the value is null.
Doba do první reakce (hodiny v provozní době) float, null Time in hours from ticket creation until the first response performance. In case that the ticket does not have the first response completed, the value is null.
Plnění SLA - První reakce - Zbývá (hodiny v provozní době) float, null Time in hours representing the time until the first response deadline. In case that the date of the first response is not guaranteed or the first response has already been performed, the value is null.
Plnění SLA - První reakce - Měsíc od (UTC) datetime, null Date of the first day of month when the first response was or was to be performed (if not performed in time). In case that the date of the first response is not guaranteed, the value is null.
Plnění SLA - První reakce - Týden od (UTC) datetime, null Date of the first day of week when the first response was or was to be performed (if not performed in time). In case that the date of the first response is not guaranteed, the value is null.
Plnění SLA - První reakce nvarchar(9), null The "fulfilled" value if the first response deadline was fulfilled according to SLA. The "breached" value if the first response deadline was not fulfilled. The "null" value if the first response deadline is not guaranteed or if the first response has not been performed and the deadline according to SLA is not exceeded yet.
Vyřešeno (UTC) datetime, null Date and time of ticket solution.
Vyřešeno - Měsíc od (UTC) datetime, null Date of the first day of month when the ticket was solved.
Vyřešeno - Týden od (UTC) datetime, null Date of the first day of week when the ticket was solved.
Termín vyřešení (UTC) datetime, null Date and time of the solution deadline. If SLA is paused or the deadline is not determined, the value is null.
Doba do vyřešení (hodiny v provozní době) float, null Time in hours from ticket creation until it is resolved. In case that the ticket is not resolved, the value is null.
Plnění SLA - Vyřešení - Zbývá (hodiny v provozní době) float, null Time in hours representing the time until the ticket resolution deadline. In case that the date for ticket resolution is not guaranteed or the ticket has already been resolved, the value is null.
Plnění SLA - Vyřešení - Měsíc od (UTC) datetime, null Date of the first day of month when the ticket was or was to be resolved (if not resolved in time). In case that the date for ticket resolution is not guaranteed, the value is null.
Plnění SLA - Vyřešení - Týden od (UTC) datetime, null Date of the first day of week when the ticket was or was to be resolved (if not resolved in time). In case that the date for ticket resolution is not guaranteed, the value is null.
Plnění SLA - Vyřešení nvarchar(9), null The "fulfilled" value if the tickets resolution deadline was fulfilled according to SLA. The "breached" value if the solution deadline was not fulfilled. The "null" value if the ticket resolution deadline is not guaranteed or if the ticket has not been resolved and the resolution deadline according to SLA is not exceeded yet.
URL požadavku nvarchar(2072), null Ticket URL in ALVAO WebApp.
Pozastavení SLA (hodiny) float, null Number of hours of SLA pause being in progress (due to waiting for requester or ticket status).
Pozastaveno SLA (hodiny) float, null Total SLA pause time within a specific requirement in hours (including the currently running SLA pause).
Čekáno na žadatele (hodiny) float, null Total waiting time for requesters during the whole solution of a ticket, in hours, during the operating hours of the service.
Čekání na žadatele (hodiny) float, null Number of hours of waiting for requester being in progress.
Id žadatele int, not null
Id řešitele int, null
Id služby int, not null
Id SLA int, not null
Id organizace žadatele int, null
Problem candidate bit, null
Incident closure code nvarchar(256), null
Symptoms nvarchar(max), null
Diagnostic Activities nvarchar(max), null
Root cause nvarchar(max), null
Workaround nvarchar(max), null
Method of resolution nvarchar(max), null
Problem closure code nvarchar(max), null
Five Whys nvarchar(256), null
Change end (scheduled) datetime, null
Change start (scheduled) datetime, null
Level of risks nvarchar(max), null
Change end (actual) datetime, null
Change start (actual) datetime, null
Risk description nvarchar(256), null
Successful change bit, null
Overran change window bit, null
Departure datetime, null
Return datetime, null
Purpose of trip nvarchar(256), null
Means of transport nvarchar(256), null
Name nvarchar(256), null
Surname nvarchar(256), null
Department nvarchar(max), null
Position name nvarchar(max), null
Manager int, null
Site nvarchar(max), null
Period nvarchar(max), null
Number of months nvarchar(max), null
First Day date, null
Standard laptop kit (includes docking station, display, headphones, ergomouse) bit, null
Standard desktop kit (includes display, headphones, ergomouse) bit, null
Standard mobile phone kit (includes SIM card) bit, null
Company car bit, null
Other training nvarchar(256), null
Describe potential specific requirements nvarchar(max), null
Mobile package nvarchar(max), null
URL nvarchar(256), null
Request for HW - catalog path (služba) nvarchar(max), null
Request for HW - categories (služba) nvarchar(max), null
Request for HW - currency (služba) nvarchar(256), null

Query.RequestDeu

Deprecated (The view will be removed in the following versions of ALVAO). Use the Query view instead Query.Request2Csy). Tickets in ALVAO Service Desk. Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.

Column Type Description
Anfrage-Nummer int, not null The ticket identification number.
Höchste Anfrage int, null Identification number of the root parent ticket.
Höchster Service nvarchar(1024), null Name of root service in the service tree.
Anfragesteller nvarchar(255), null First and last name of the requester.
Organisation (Anfragesteller) nvarchar(255), null Name of the requester’s organization.
Service nvarchar(1024), null Name of the service including the path in the tree.
Gruppe nvarchar(255), null
Name der Anfrage nvarchar(1024), null
Bearbeiter nvarchar(255), null Name and surname of the solver.
Abteilung (Bearbeiter) nvarchar(255), null Name of the solver’s department.
Abteilung (Anfragesteller) nvarchar(255), null Name of the requester’s department
Funktion (Bearbeiter) nvarchar(255), null Name of the solver’s job title.
Funktion (Anfragesteller) nvarchar(255), null Name of the requester’s job title.
Internes Ziel nvarchar(255), null Internal target name.
Internes Ziel (Termin) (UTC) datetime, null
Priorität nvarchar(max), null Priority name.
Prozess nvarchar(255), null Process name.
SLA nvarchar(255), null SLA name.
Status nvarchar(64), not null Ticket status name.
Zeichen und Name der Anfrage nvarchar(1282), null Tag and name of the ticket, e.g., "T123456COMPANY Request for a new printer".
Methode der Einreichung nvarchar(255), null Ticket submission method, e.g., e-mail, phone, form.
Datum (UTC) datetime, null Date of ticket creation.
Woche seit (UTC) datetime, null Date of the beginning of the week in which the ticket was created.
Monat seit (UTC) datetime, null Date of the beginning of the month in which the ticket was created.
Jahr (UTC) int, null Year of ticket creation.
Quartal (UTC) int, null Quarter in which the ticket was created (1-4).
Monat (UTC) int, null Month in which the ticket was created (1-12).
Woche (UTC) int, null Week of ticket creation (1-53).
Wochentag (UTC) int, null Day of the week of ticket creation (1-7).
Stunde (UTC) int, null Hour in which the ticket was created (0-23).
Gesamtstatus nvarchar(13), not null Name of general status (Open, Resolved, Closed, Deleted)
Zugehörige Organisationen nvarchar(255), not null Name of the organization for which the ticket is being implemented.
Öffnungszeit (Stunden innerhalb der Betriebszeit) float, not null Time in hours from ticket creation until its closing, or until present, if the ticket is not closed.
Erste Reaktion (UTC) datetime, null Date and time of the first response performance.
Erste Reaktion - Monat seit (UTC) datetime, null Date of the first day of month when the first response was performed.
Erste Reaktion - Woche seit (UTC) datetime, null Date of the first day of week when the first response was performed.
Termin der ersten Reaktion (UTC) datetime, null Date and time of the first response deadline according to SLA. If SLA is paused or the deadline is not determined, the value is null.
Zeit bis zur ersten Reaktion (Stunden innerhalb der Betriebszeit) float, null Time in hours from ticket creation until the first response performance. In case that the ticket does not have the first response completed, the value is null.
SLA-Einhaltung - Erste Reaktion - Verbleibend (Stunden in der Geschäftszeit) float, null Time in hours representing the time until the first response deadline. In case that the date of the first response is not guaranteed or the first response has already been performed, the value is null.
SLA-Einhaltung - Erste Reaktion - Monat beginnt (UTC) datetime, null Date of the first day of month when the first response was or was to be performed (if not performed in time). In case that the date of the first response is not guaranteed, the value is null.
SLA-Einhaltung - Erste Reaktion - Woche beginnt (UTC) datetime, null Date of the first day of week when the first response was or was to be performed (if not performed in time). In case that the date of the first response is not guaranteed, the value is null.
SLA-Einhaltung - Erste Reaktion nvarchar(13), null The "fulfilled" value if the first response deadline was fulfilled according to SLA. The "breached" value if the first response deadline was not fulfilled. The "null" value if the first response deadline is not guaranteed or if the first response has not been performed and the deadline according to SLA is not exceeded yet.
Gelöst (UTC) datetime, null Date and time of ticket solution.
Gelöst - Monat seit (UTC) datetime, null Date of the first day of month when the ticket was solved.
Gelöst - Woche seit (UTC) datetime, null Date of the first day of week when the ticket was solved.
Termin für die Lösung (UTC) datetime, null Date and time of the solution deadline. If SLA is paused or the deadline is not determined, the value is null.
Zeit bis zur Bearbeitung (Stunden innerhalb der Betriebszeit) float, null Time in hours from ticket creation until it is resolved. In case that the ticket is not resolved, the value is null.
SLA-Einhaltung - Lösung - Verbleibend (Stunden in der Geschäftszeit) float, null Time in hours representing the time until the ticket resolution deadline. In case that the date for ticket resolution is not guaranteed or the ticket has already been resolved, the value is null.
SLA-Einhaltung - Lösung - Monat beginnt (UTC) datetime, null Date of the first day of month when the ticket was or was to be resolved (if not resolved in time). In case that the date for ticket resolution is not guaranteed, the value is null.
SLA-Einhaltung - Lösung - Woche beginnt (UTC) datetime, null Date of the first day of week when the ticket was or was to be resolved (if not resolved in time). In case that the date for ticket resolution is not guaranteed, the value is null.
SLA-Einhaltung - Lösung nvarchar(13), null The "fulfilled" value if the tickets resolution deadline was fulfilled according to SLA. The "breached" value if the solution deadline was not fulfilled. The "null" value if the ticket resolution deadline is not guaranteed or if the ticket has not been resolved and the resolution deadline according to SLA is not exceeded yet.
URL der Anfrage nvarchar(2072), null Ticket URL in ALVAO WebApp.
SLA-Aussetzung (Stunden) float, null Number of hours of SLA pause being in progress (due to waiting for requester or ticket status).
SLA ausgesetzt (Stunden) float, null Total SLA pause time within a specific requirement in hours (including the currently running SLA pause).
Gewartet auf den Anfragesteller (Stunden) float, null Total waiting time for requesters during the whole solution of a ticket, in hours, during the operating hours of the service.
Warten auf den Anfragesteller (Stunden) float, null Number of hours of waiting for requester being in progress.
Id des Anfragestellers int, not null
ID des Bearbeiters int, null
Id des Service int, not null
Id der SLA int, not null
Id der Organisation des Anfragestellers int, null
Problem candidate bit, null
Incident closure code nvarchar(256), null
Symptoms nvarchar(max), null
Diagnostic Activities nvarchar(max), null
Root cause nvarchar(max), null
Workaround nvarchar(max), null
Method of resolution nvarchar(max), null
Problem closure code nvarchar(max), null
Five Whys nvarchar(256), null
Change end (scheduled) datetime, null
Change start (scheduled) datetime, null
Level of risks nvarchar(max), null
Change end (actual) datetime, null
Change start (actual) datetime, null
Risk description nvarchar(256), null
Successful change bit, null
Overran change window bit, null
Departure datetime, null
Return datetime, null
Purpose of trip nvarchar(256), null
Means of transport nvarchar(256), null
Name nvarchar(256), null
Surname nvarchar(256), null
Department nvarchar(max), null
Position name nvarchar(max), null
Manager int, null
Site nvarchar(max), null
Period nvarchar(max), null
Number of months nvarchar(max), null
First Day date, null
Standard laptop kit (includes docking station, display, headphones, ergomouse) bit, null
Standard desktop kit (includes display, headphones, ergomouse) bit, null
Standard mobile phone kit (includes SIM card) bit, null
Company car bit, null
Other training nvarchar(256), null
Describe potential specific requirements nvarchar(max), null
Mobile package nvarchar(max), null
URL nvarchar(256), null
Request for HW - catalog path (Service) nvarchar(max), null
Request for HW - categories (Service) nvarchar(max), null
Request for HW - currency (Service) nvarchar(256), null

Query.RequestEnu

Deprecated (The view will be removed in the following versions of ALVAO). Use the Query view instead Query.Request2Csy). Tickets in ALVAO Service Desk. Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.

Column Type Description
Request number int, not null The ticket identification number.
Highest request int, null Identification number of the root parent ticket.
Highest service nvarchar(1024), null Name of root service in the service tree.
Requester nvarchar(255), null First and last name of the requester.
Organization (requester) nvarchar(255), null Name of the requester’s organization.
Service nvarchar(1024), null Name of the service including the path in the tree.
Group nvarchar(255), null
Request name nvarchar(1024), null
Solver nvarchar(255), null Name and surname of the solver.
Department (solver) nvarchar(255), null Name of the solver’s department.
Department (requester) nvarchar(255), null Name of the requester’s department
Job title (solver) nvarchar(255), null Name of the solver’s job title.
Job title (requester) nvarchar(255), null Name of the requester’s job title.
Internal target nvarchar(255), null Internal target name.
Internal target (due date) (UTC) datetime, null
Priority nvarchar(max), null Priority name.
Process nvarchar(255), null Process name.
SLA nvarchar(255), null SLA name.
Status nvarchar(64), not null Ticket status name.
Request tag and title nvarchar(1282), null Tag and name of the ticket, e.g., "T123456COMPANY Request for a new printer".
Submission method nvarchar(255), null Ticket submission method, e.g., e-mail, phone, form.
Date (UTC) datetime, null Date of ticket creation.
Week starting (UTC) datetime, null Date of the beginning of the week in which the ticket was created.
Month starting (UTC) datetime, null Date of the beginning of the month in which the ticket was created.
Year (UTC) int, null Year of ticket creation.
Quarter (UTC) int, null Quarter in which the ticket was created (1-4).
Month (UTC) int, null Month in which the ticket was created (1-12).
Week (UTC) int, null Week of ticket creation (1-53).
Weekday (UTC) int, null Day of the week of ticket creation (1-7).
Hour (UTC) int, null Hour in which the ticket was created (0-23).
Overall status nvarchar(8), not null Name of general status (Open, Resolved, Closed, Deleted)
Related organization nvarchar(255), not null Name of the organization for which the ticket is being implemented.
Opening time (hours during the operating hours) float, not null Time in hours from ticket creation until its closing, or until present, if the ticket is not closed.
First response (UTC) datetime, null Date and time of the first response performance.
First response - Month from (UTC) datetime, null Date of the first day of month when the first response was performed.
First response - Week from (UTC) datetime, null Date of the first day of week when the first response was performed.
First response deadline (UTC) datetime, null Date and time of the first response deadline according to SLA. If SLA is paused or the deadline is not determined, the value is null.
Time until the first response (hours during the operating hours) float, null Time in hours from ticket creation until the first response performance. In case that the ticket does not have the first response completed, the value is null.
SLA fulfilling - First response - Remaining (hours during the operating hours) float, null Time in hours representing the time until the first response deadline. In case that the date of the first response is not guaranteed or the first response has already been performed, the value is null.
SLA fulfilling - First response - Month from (UTC) datetime, null Date of the first day of month when the first response was or was to be performed (if not performed in time). In case that the date of the first response is not guaranteed, the value is null.
SLA fulfilling - First response - Week from (UTC) datetime, null Date of the first day of week when the first response was or was to be performed (if not performed in time). In case that the date of the first response is not guaranteed, the value is null.
SLA fulfilling - First response nvarchar(13), null The "fulfilled" value if the first response deadline was fulfilled according to SLA. The "breached" value if the first response deadline was not fulfilled. The "null" value if the first response deadline is not guaranteed or if the first response has not been performed and the deadline according to SLA is not exceeded yet.
Resolved (UTC) datetime, null Date and time of ticket solution.
Solved - Month from (UTC) datetime, null Date of the first day of month when the ticket was solved.
Solved - Week from (UTC) datetime, null Date of the first day of week when the ticket was solved.
Deadline for resolution (UTC) datetime, null Date and time of the solution deadline. If SLA is paused or the deadline is not determined, the value is null.
Time to resolve (hours during the operating hours) float, null Time in hours from ticket creation until it is resolved. In case that the ticket is not resolved, the value is null.
SLA fulfilling - Resolution - Remaining (hours during the operating hours) float, null Time in hours representing the time until the ticket resolution deadline. In case that the date for ticket resolution is not guaranteed or the ticket has already been resolved, the value is null.
SLA fulfilling - Resolution - Month from (UTC) datetime, null Date of the first day of month when the ticket was or was to be resolved (if not resolved in time). In case that the date for ticket resolution is not guaranteed, the value is null.
SLA fulfilling - Resolution - Week from (UTC) datetime, null Date of the first day of week when the ticket was or was to be resolved (if not resolved in time). In case that the date for ticket resolution is not guaranteed, the value is null.
SLA fulfilling - Resolution nvarchar(13), null The "fulfilled" value if the tickets resolution deadline was fulfilled according to SLA. The "breached" value if the solution deadline was not fulfilled. The "null" value if the ticket resolution deadline is not guaranteed or if the ticket has not been resolved and the resolution deadline according to SLA is not exceeded yet.
Request URL nvarchar(2072), null Ticket URL in ALVAO WebApp.
SLA pause (hours) float, null Number of hours of SLA pause being in progress (due to waiting for requester or ticket status).
SLA paused (hours) float, null Total SLA pause time within a specific requirement in hours (including the currently running SLA pause).
Waited for requester (hours) float, null Total waiting time for requesters during the whole solution of a ticket, in hours, during the operating hours of the service.
Waiting for requester (hours) float, null Number of hours of waiting for requester being in progress.
Requester ID int, not null
Solver ID int, null
Service ID int, not null
SLA ID int, not null
Requesters organization ID int, null
Problem candidate bit, null
Incident closure code nvarchar(256), null
Symptoms nvarchar(max), null
Diagnostic Activities nvarchar(max), null
Root cause nvarchar(max), null
Workaround nvarchar(max), null
Method of resolution nvarchar(max), null
Problem closure code nvarchar(max), null
Five Whys nvarchar(256), null
Change end (scheduled) datetime, null
Change start (scheduled) datetime, null
Level of risks nvarchar(max), null
Change end (actual) datetime, null
Change start (actual) datetime, null
Risk description nvarchar(256), null
Successful change bit, null
Overran change window bit, null
Departure datetime, null
Return datetime, null
Purpose of trip nvarchar(256), null
Means of transport nvarchar(256), null
Name nvarchar(256), null
Surname nvarchar(256), null
Department nvarchar(max), null
Position name nvarchar(max), null
Manager int, null
Site nvarchar(max), null
Period nvarchar(max), null
Number of months nvarchar(max), null
First Day date, null
Standard laptop kit (includes docking station, display, headphones, ergomouse) bit, null
Standard desktop kit (includes display, headphones, ergomouse) bit, null
Standard mobile phone kit (includes SIM card) bit, null
Company car bit, null
Other training nvarchar(256), null
Describe potential specific requirements nvarchar(max), null
Mobile package nvarchar(max), null
URL nvarchar(256), null
Request for HW - catalog path (service) nvarchar(max), null
Request for HW - categories (service) nvarchar(max), null
Request for HW - currency (service) nvarchar(256), null

Query.RequestFirstReactionCsy

Deprecated (The view will be removed in the following versions of ALVAO). Use the Query view instead Query.Request2Csy). First response of the solver team in tickets within the ALVAO Service Desk. The first response is the first message which the service vendor gave to the customer on receipt of their ticket. Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.

Column Type Description
Číslo požadavku int, not null The ticket identification number.
Nejvyšší požadavek int, null Identification number of the root linked parent ticket.
Název požadavku nvarchar(1024), null
Značka a název požadavku nvarchar(1282), null Tag and name of the ticket, e.g., "T123456COMPANY Request for a new printer".
Služba nvarchar(1024), null Name of the service including the path in the tree.
Nejvyšší služba nvarchar(1024), null Name of root service in the service tree.
SLA nvarchar(255), null SLA name.
Žadatel nvarchar(255), null First and last name of the requester.
Organizace (žadatel) nvarchar(255), null Name of the requester’s organization.
Datum (UTC) datetime, null Date of first reaction.
Týden od (UTC) datetime, null Date of the beginning of the week of the first reaction.
Měsíc od (UTC) datetime, null Date of the beginning of the month of the first reaction.
Rok (UTC) int, null Year of the first reaction.
Čtvrtletí (UTC) int, null Quarter of the first reaction.
Měsíc (UTC) int, null Month of the first reaction.
Týden (UTC) int, null Week of the first reaction.
Hodina (UTC) int, null Hour of the first reaction.
Termín (UTC) datetime, null
Interní cíl nvarchar(255), null Internal target name.
Interní cíl (termín) (UTC) datetime, null
Doba do reakce (hodiny) float, null Hours until first reaction.
Překročení SLA (hodiny) float, null By how many hours was the SLA first reaction deadline exceeded.
Splnění SLA (hodiny) float, null How many hours earlier was the first reaction met than as required by the SLA limit.
Řešitel nvarchar(255), null Name and surname of the current solver.
Reagoval nvarchar(255), null Name and surname of the solver who completed the first reaction.
Reagoval (oddělení) nvarchar(255), null Name of the department of the solver who completed the first reaction.
Reagoval (funkce) nvarchar(255), null Name of the job title of the solver who completed the first reaction.
Reagoval (organizace) nvarchar(255), null Name of the organization of the solver who completed the first reaction.
Související organizace nvarchar(255), not null Name of the organization for which the ticket is being implemented.
Proces nvarchar(255), null Process name.
Id žadatele int, not null
Id řešitele int, null
Id služby int, not null
Id SLA int, not null
Id organizace žadatele int, null
Problem candidate bit, null
Incident closure code nvarchar(256), null
Symptoms nvarchar(max), null
Diagnostic Activities nvarchar(max), null
Root cause nvarchar(max), null
Workaround nvarchar(max), null
Method of resolution nvarchar(max), null
Problem closure code nvarchar(max), null
Five Whys nvarchar(256), null
Change end (scheduled) datetime, null
Change start (scheduled) datetime, null
Level of risks nvarchar(max), null
Change end (actual) datetime, null
Change start (actual) datetime, null
Risk description nvarchar(256), null
Successful change bit, null
Overran change window bit, null
Departure datetime, null
Return datetime, null
Purpose of trip nvarchar(256), null
Means of transport nvarchar(256), null
Name nvarchar(256), null
Surname nvarchar(256), null
Department nvarchar(max), null
Position name nvarchar(max), null
Manager int, null
Site nvarchar(max), null
Period nvarchar(max), null
Number of months nvarchar(max), null
First Day date, null
Standard laptop kit (includes docking station, display, headphones, ergomouse) bit, null
Standard desktop kit (includes display, headphones, ergomouse) bit, null
Standard mobile phone kit (includes SIM card) bit, null
Company car bit, null
Other training nvarchar(256), null
Describe potential specific requirements nvarchar(max), null
Mobile package nvarchar(max), null
URL nvarchar(256), null
Request for HW - catalog path (služba) nvarchar(max), null
Request for HW - categories (služba) nvarchar(max), null
Request for HW - currency (služba) nvarchar(256), null

Query.RequestFirstReactionDeu

Deprecated (The view will be removed in the following versions of ALVAO). Use the Query view instead Query.Request2Csy). First response of the solver team in tickets within the ALVAO Service Desk. The first response is the first message which the service vendor gave to the customer on receipt of their ticket. Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.

Column Type Description
Anfrage-Nummer int, not null The ticket identification number.
Höchste Anfrage int, null Identification number of the root linked parent ticket.
Name der Anfrage nvarchar(1024), null
Zeichen und Name der Anfrage nvarchar(1282), null Tag and name of the ticket, e.g., "T123456COMPANY Request for a new printer".
Service nvarchar(1024), null Name of the service including the path in the tree.
Höchster Service nvarchar(1024), null Name of root service in the service tree.
SLA nvarchar(255), null SLA name.
Anfragesteller nvarchar(255), null First and last name of the requester.
Organisation (Anfragesteller) nvarchar(255), null Name of the requester’s organization.
Datum (UTC) datetime, null Date of first reaction.
Woche seit (UTC) datetime, null Date of the beginning of the week of the first reaction.
Monat seit (UTC) datetime, null Date of the beginning of the month of the first reaction.
Jahr (UTC) int, null Year of the first reaction.
Quartal (UTC) int, null Quarter of the first reaction.
Monat (UTC) int, null Month of the first reaction.
Woche (UTC) int, null Week of the first reaction.
Stunde (UTC) int, null Hour of the first reaction.
Termin (UTC) datetime, null
Internes Ziel nvarchar(255), null Internal target name.
Internes Ziel (Termin) (UTC) datetime, null
Zeit bis zur Reaktion (Stunden) float, null Hours until first reaction.
Überschreitung der SLA (Stunden) float, null By how many hours was the SLA first reaction deadline exceeded.
Erfüllung von SLA (Stunden) float, null How many hours earlier was the first reaction met than as required by the SLA limit.
Bearbeiter nvarchar(255), null Name and surname of the current solver.
Reagiert nvarchar(255), null Name and surname of the solver who completed the first reaction.
Reagiert (Abteilung) nvarchar(255), null Name of the department of the solver who completed the first reaction.
Reagiert (Funktion) nvarchar(255), null Name of the job title of the solver who completed the first reaction.
Reagiert (Organisation) nvarchar(255), null Name of the organization of the solver who completed the first reaction.
Zugehörige Organisationen nvarchar(255), not null Name of the organization for which the ticket is being implemented.
Prozess nvarchar(255), null Process name.
Id des Anfragestellers int, not null
ID des Bearbeiters int, null
Id des Service int, not null
Id der SLA int, not null
Id der Organisation des Anfragestellers int, null
Problem candidate bit, null
Incident closure code nvarchar(256), null
Symptoms nvarchar(max), null
Diagnostic Activities nvarchar(max), null
Root cause nvarchar(max), null
Workaround nvarchar(max), null
Method of resolution nvarchar(max), null
Problem closure code nvarchar(max), null
Five Whys nvarchar(256), null
Change end (scheduled) datetime, null
Change start (scheduled) datetime, null
Level of risks nvarchar(max), null
Change end (actual) datetime, null
Change start (actual) datetime, null
Risk description nvarchar(256), null
Successful change bit, null
Overran change window bit, null
Departure datetime, null
Return datetime, null
Purpose of trip nvarchar(256), null
Means of transport nvarchar(256), null
Name nvarchar(256), null
Surname nvarchar(256), null
Department nvarchar(max), null
Position name nvarchar(max), null
Manager int, null
Site nvarchar(max), null
Period nvarchar(max), null
Number of months nvarchar(max), null
First Day date, null
Standard laptop kit (includes docking station, display, headphones, ergomouse) bit, null
Standard desktop kit (includes display, headphones, ergomouse) bit, null
Standard mobile phone kit (includes SIM card) bit, null
Company car bit, null
Other training nvarchar(256), null
Describe potential specific requirements nvarchar(max), null
Mobile package nvarchar(max), null
URL nvarchar(256), null
Request for HW - catalog path (Service) nvarchar(max), null
Request for HW - categories (Service) nvarchar(max), null
Request for HW - currency (Service) nvarchar(256), null

Query.RequestFirstReactionEnu

Deprecated (The view will be removed in the following versions of ALVAO). Use the Query view instead Query.Request2Csy). First response of the solver team in tickets within the ALVAO Service Desk. The first response is the first message which the service vendor gave to the customer on receipt of their ticket. Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.

Column Type Description
Request number int, not null The ticket identification number.
Highest request int, null Identification number of the root linked parent ticket.
Request name nvarchar(1024), null
Request tag and title nvarchar(1282), null Tag and name of the ticket, e.g., "T123456COMPANY Request for a new printer".
Service nvarchar(1024), null Name of the service including the path in the tree.
Highest service nvarchar(1024), null Name of root service in the service tree.
SLA nvarchar(255), null SLA name.
Requester nvarchar(255), null First and last name of the requester.
Organization (requester) nvarchar(255), null Name of the requester’s organization.
Date (UTC) datetime, null Date of first reaction.
Week starting (UTC) datetime, null Date of the beginning of the week of the first reaction.
Month starting (UTC) datetime, null Date of the beginning of the month of the first reaction.
Year (UTC) int, null Year of the first reaction.
Quarter (UTC) int, null Quarter of the first reaction.
Month (UTC) int, null Month of the first reaction.
Week (UTC) int, null Week of the first reaction.
Hour (UTC) int, null Hour of the first reaction.
Due date (UTC) datetime, null
Internal target nvarchar(255), null Internal target name.
Internal target (due date) (UTC) datetime, null
Time until response (hours) float, null Hours until first reaction.
SLA breached by (hours) float, null By how many hours was the SLA first reaction deadline exceeded.
Time until SLA breach (hours) float, null How many hours earlier was the first reaction met than as required by the SLA limit.
Solver nvarchar(255), null Name and surname of the current solver.
Responded nvarchar(255), null Name and surname of the solver who completed the first reaction.
Responded (department) nvarchar(255), null Name of the department of the solver who completed the first reaction.
Responded (position) nvarchar(255), null Name of the job title of the solver who completed the first reaction.
Responded (organization) nvarchar(255), null Name of the organization of the solver who completed the first reaction.
Related organization nvarchar(255), not null Name of the organization for which the ticket is being implemented.
Process nvarchar(255), null Process name.
Requester ID int, not null
Solver ID int, null
Service ID int, not null
SLA ID int, not null
Requesters organization ID int, null
Problem candidate bit, null
Incident closure code nvarchar(256), null
Symptoms nvarchar(max), null
Diagnostic Activities nvarchar(max), null
Root cause nvarchar(max), null
Workaround nvarchar(max), null
Method of resolution nvarchar(max), null
Problem closure code nvarchar(max), null
Five Whys nvarchar(256), null
Change end (scheduled) datetime, null
Change start (scheduled) datetime, null
Level of risks nvarchar(max), null
Change end (actual) datetime, null
Change start (actual) datetime, null
Risk description nvarchar(256), null
Successful change bit, null
Overran change window bit, null
Departure datetime, null
Return datetime, null
Purpose of trip nvarchar(256), null
Means of transport nvarchar(256), null
Name nvarchar(256), null
Surname nvarchar(256), null
Department nvarchar(max), null
Position name nvarchar(max), null
Manager int, null
Site nvarchar(max), null
Period nvarchar(max), null
Number of months nvarchar(max), null
First Day date, null
Standard laptop kit (includes docking station, display, headphones, ergomouse) bit, null
Standard desktop kit (includes display, headphones, ergomouse) bit, null
Standard mobile phone kit (includes SIM card) bit, null
Company car bit, null
Other training nvarchar(256), null
Describe potential specific requirements nvarchar(max), null
Mobile package nvarchar(max), null
URL nvarchar(256), null
Request for HW - catalog path (service) nvarchar(max), null
Request for HW - categories (service) nvarchar(max), null
Request for HW - currency (service) nvarchar(256), null

Query.RequestLogCsy

Deprecated (The view will be removed in the following versions of ALVAO). Use the Query view instead Query.RequestLogRecordCsy). Records in ticket logs in ALVAO Service Desk. Only records for tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.

Column Type Description
Číslo požadavku int, not null The ticket identification number.
Název požadavku nvarchar(1024), null
Služba nvarchar(1024), null Name of the service including the path in the tree.
SLA nvarchar(255), null SLA name.
Řešitel nvarchar(255), null Name and surname of the solver.
Datum (UTC) datetime, null Date of record creation.
Datum účinnosti (UTC) datetime, null In case of records of retrospective resolution of tickets, this column specifies the date of retrospective resolution. For other records, the same value is listed as in the Date (UTC) column.
Týden od (UTC) datetime, null Date of the beginning of the week in which the record was created.
Měsíc od (UTC) datetime, null Date of the beginning of the month in which the record was created.
Rok (UTC) int, null Year of record creation.
Čtvrtletí (UTC) int, null The quarter in which the record was created (1-4).
Měsíc (UTC) int, null Month in which the record was created (1-12).
Týden (UTC) int, null Week of record creation (1-53).
Hodina (UTC) int, null Hour in which the record was created (0-23).
Od nvarchar(255), null Name and surname of the person who created the record.
Čas celkem (hodiny) float, not null Total recorded time (Work + Travel time), in hours.
Značka a název požadavku nvarchar(1282), null Tag and name of the ticket, e.g., "T123456COMPANY Request for a new printer".
Žadatel nvarchar(255), null First and last name of the requester.
Oddělení (žadatel) nvarchar(255), null Name of the requester’s department.
Organizace (žadatel) nvarchar(255), null Name of the requester’s organization.
Pracovní pozice (žadatel) nvarchar(255), null Name of the requester’s job title.
Práce (hodiny) float, null Reported work in hours.
Čas na cestě (hodiny) float, null Reported time spent on trip in hours.
Vzdálenost (km) float, null Reported distance in km.
Druh nvarchar(255), null Type of record (e-mail, note, ...).
Nejvyšší požadavek int, null Identification number of the root parent ticket.
Nejvyšší služba nvarchar(1024), null Name of root service in the service tree.
Nefakturovat bit, not null The "Exclude from invoice to the requester" flag.
Předmět nvarchar(max), null Subject of the record in the log.
Stav nvarchar(64), not null Ticket status name.
Termín (UTC) datetime, null
Interní cíl nvarchar(255), null Internal target name.
Interní cíl (termín) (UTC) datetime, null
Související organizace nvarchar(255), not null Name of the organization for which the ticket is being implemented.
Proces nvarchar(255), null Process name.
Id žadatele int, not null
Id řešitele int, null
Id služby int, not null
Id SLA int, not null
Id organizace žadatele int, null
Problem candidate bit, null
Incident closure code nvarchar(256), null
Symptoms nvarchar(max), null
Diagnostic Activities nvarchar(max), null
Root cause nvarchar(max), null
Workaround nvarchar(max), null
Method of resolution nvarchar(max), null
Problem closure code nvarchar(max), null
Five Whys nvarchar(256), null
Change end (scheduled) datetime, null
Change start (scheduled) datetime, null
Level of risks nvarchar(max), null
Change end (actual) datetime, null
Change start (actual) datetime, null
Risk description nvarchar(256), null
Successful change bit, null
Overran change window bit, null
Departure datetime, null
Return datetime, null
Purpose of trip nvarchar(256), null
Means of transport nvarchar(256), null
Name nvarchar(256), null
Surname nvarchar(256), null
Department nvarchar(max), null
Position name nvarchar(max), null
Manager int, null
Site nvarchar(max), null
Period nvarchar(max), null
Number of months nvarchar(max), null
First Day date, null
Standard laptop kit (includes docking station, display, headphones, ergomouse) bit, null
Standard desktop kit (includes display, headphones, ergomouse) bit, null
Standard mobile phone kit (includes SIM card) bit, null
Company car bit, null
Other training nvarchar(256), null
Describe potential specific requirements nvarchar(max), null
Mobile package nvarchar(max), null
URL nvarchar(256), null
Request for HW - catalog path (služba) nvarchar(max), null
Request for HW - categories (služba) nvarchar(max), null
Request for HW - currency (služba) nvarchar(256), null

Query.RequestLogDeu

Deprecated (The view will be removed in the following versions of ALVAO). Use the Query view instead Query.RequestLogRecordCsy). Records in ticket logs in ALVAO Service Desk. Only records for tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.

Column Type Description
Anfrage-Nummer int, not null The ticket identification number.
Name der Anfrage nvarchar(1024), null
Service nvarchar(1024), null Name of the service including the path in the tree.
SLA nvarchar(255), null SLA name.
Bearbeiter nvarchar(255), null Name and surname of the solver.
Datum (UTC) datetime, null Date of record creation.
Datum der Wirksamkeit (UTC) datetime, null In case of records of retrospective resolution of tickets, this column specifies the date of retrospective resolution. For other records, the same value is listed as in the Date (UTC) column.
Woche seit (UTC) datetime, null Date of the beginning of the week in which the record was created.
Monat seit (UTC) datetime, null Date of the beginning of the month in which the record was created.
Jahr (UTC) int, null Year of record creation.
Quartal (UTC) int, null The quarter in which the record was created (1-4).
Monat (UTC) int, null Month in which the record was created (1-12).
Woche (UTC) int, null Week of record creation (1-53).
Stunde (UTC) int, null Hour in which the record was created (0-23).
Von nvarchar(255), null Name and surname of the person who created the record.
Zeit gesamt (Stunden) float, not null Total recorded time (Work + Travel time), in hours.
Zeichen und Name der Anfrage nvarchar(1282), null Tag and name of the ticket, e.g., "T123456COMPANY Request for a new printer".
Anfragesteller nvarchar(255), null First and last name of the requester.
Abteilung (Anfragesteller) nvarchar(255), null Name of the requester’s department.
Organisation (Anfragesteller) nvarchar(255), null Name of the requester’s organization.
Arbeitsposition (Anfragesteller) nvarchar(255), null Name of the requester’s job title.
Arbeit (Stunden) float, null Reported work in hours.
Fahrzeit (Stunden) float, null Reported time spent on trip in hours.
Entfernung (km) float, null Reported distance in km.
Typ nvarchar(255), null Type of record (e-mail, note, ...).
Höchste Anfrage int, null Identification number of the root parent ticket.
Höchster Service nvarchar(1024), null Name of root service in the service tree.
Nicht in Rechnung stellen bit, not null The "Exclude from invoice to the requester" flag.
Betreff nvarchar(max), null Subject of the record in the log.
Status nvarchar(64), not null Ticket status name.
Termin (UTC) datetime, null
Internes Ziel nvarchar(255), null Internal target name.
Internes Ziel (Termin) (UTC) datetime, null
Zugehörige Organisationen nvarchar(255), not null Name of the organization for which the ticket is being implemented.
Prozess nvarchar(255), null Process name.
Id des Anfragestellers int, not null
ID des Bearbeiters int, null
Id des Service int, not null
Id der SLA int, not null
Id der Organisation des Anfragestellers int, null
Problem candidate bit, null
Incident closure code nvarchar(256), null
Symptoms nvarchar(max), null
Diagnostic Activities nvarchar(max), null
Root cause nvarchar(max), null
Workaround nvarchar(max), null
Method of resolution nvarchar(max), null
Problem closure code nvarchar(max), null
Five Whys nvarchar(256), null
Change end (scheduled) datetime, null
Change start (scheduled) datetime, null
Level of risks nvarchar(max), null
Change end (actual) datetime, null
Change start (actual) datetime, null
Risk description nvarchar(256), null
Successful change bit, null
Overran change window bit, null
Departure datetime, null
Return datetime, null
Purpose of trip nvarchar(256), null
Means of transport nvarchar(256), null
Name nvarchar(256), null
Surname nvarchar(256), null
Department nvarchar(max), null
Position name nvarchar(max), null
Manager int, null
Site nvarchar(max), null
Period nvarchar(max), null
Number of months nvarchar(max), null
First Day date, null
Standard laptop kit (includes docking station, display, headphones, ergomouse) bit, null
Standard desktop kit (includes display, headphones, ergomouse) bit, null
Standard mobile phone kit (includes SIM card) bit, null
Company car bit, null
Other training nvarchar(256), null
Describe potential specific requirements nvarchar(max), null
Mobile package nvarchar(max), null
URL nvarchar(256), null
Request for HW - catalog path (Service) nvarchar(max), null
Request for HW - categories (Service) nvarchar(max), null
Request for HW - currency (Service) nvarchar(256), null

Query.RequestLogEnu

Deprecated (The view will be removed in the following versions of ALVAO). Use the Query view instead Query.RequestLogRecordCsy). Records in ticket logs in ALVAO Service Desk. Only records for tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.

Column Type Description
Request number int, not null The ticket identification number.
Request name nvarchar(1024), null
Service nvarchar(1024), null Name of the service including the path in the tree.
SLA nvarchar(255), null SLA name.
Solver nvarchar(255), null Name and surname of the solver.
Date (UTC) datetime, null Date of record creation.
Efective date (UTC) datetime, null In case of records of retrospective resolution of tickets, this column specifies the date of retrospective resolution. For other records, the same value is listed as in the Date (UTC) column.
Week starting (UTC) datetime, null Date of the beginning of the week in which the record was created.
Month starting (UTC) datetime, null Date of the beginning of the month in which the record was created.
Year (UTC) int, null Year of record creation.
Quarter (UTC) int, null The quarter in which the record was created (1-4).
Month (UTC) int, null Month in which the record was created (1-12).
Week (UTC) int, null Week of record creation (1-53).
Hour (UTC) int, null Hour in which the record was created (0-23).
From nvarchar(255), null Name and surname of the person who created the record.
Total time (hours) float, not null Total recorded time (Work + Travel time), in hours.
Request tag and title nvarchar(1282), null Tag and name of the ticket, e.g., "T123456COMPANY Request for a new printer".
Requester nvarchar(255), null First and last name of the requester.
Department (requester) nvarchar(255), null Name of the requester’s department.
Organization (requester) nvarchar(255), null Name of the requester’s organization.
Job title (requestor) nvarchar(255), null Name of the requester’s job title.
Work (hours) float, null Reported work in hours.
Time traveled (hours) float, null Reported time spent on trip in hours.
Distance (km) float, null Reported distance in km.
Kind nvarchar(255), null Type of record (e-mail, note, ...).
Highest request int, null Identification number of the root parent ticket.
Highest service nvarchar(1024), null Name of root service in the service tree.
Exclude from invoice bit, not null The "Exclude from invoice to the requester" flag.
Subject nvarchar(max), null Subject of the record in the log.
Status nvarchar(64), not null Ticket status name.
Due date (UTC) datetime, null
Internal target nvarchar(255), null Internal target name.
Internal target (due date) (UTC) datetime, null
Related organization nvarchar(255), not null Name of the organization for which the ticket is being implemented.
Process nvarchar(255), null Process name.
Requester ID int, not null
Solver ID int, null
Service ID int, not null
SLA ID int, not null
Requesters organization ID int, null
Problem candidate bit, null
Incident closure code nvarchar(256), null
Symptoms nvarchar(max), null
Diagnostic Activities nvarchar(max), null
Root cause nvarchar(max), null
Workaround nvarchar(max), null
Method of resolution nvarchar(max), null
Problem closure code nvarchar(max), null
Five Whys nvarchar(256), null
Change end (scheduled) datetime, null
Change start (scheduled) datetime, null
Level of risks nvarchar(max), null
Change end (actual) datetime, null
Change start (actual) datetime, null
Risk description nvarchar(256), null
Successful change bit, null
Overran change window bit, null
Departure datetime, null
Return datetime, null
Purpose of trip nvarchar(256), null
Means of transport nvarchar(256), null
Name nvarchar(256), null
Surname nvarchar(256), null
Department nvarchar(max), null
Position name nvarchar(max), null
Manager int, null
Site nvarchar(max), null
Period nvarchar(max), null
Number of months nvarchar(max), null
First Day date, null
Standard laptop kit (includes docking station, display, headphones, ergomouse) bit, null
Standard desktop kit (includes display, headphones, ergomouse) bit, null
Standard mobile phone kit (includes SIM card) bit, null
Company car bit, null
Other training nvarchar(256), null
Describe potential specific requirements nvarchar(max), null
Mobile package nvarchar(max), null
URL nvarchar(256), null
Request for HW - catalog path (service) nvarchar(max), null
Request for HW - categories (service) nvarchar(max), null
Request for HW - currency (service) nvarchar(256), null

Query.RequestResolutionCsy

Deprecated (The view will be removed in the following versions of ALVAO). Use the Query view instead Query.Request2Csy). Solution of tickets in ALVAO Service Desk. Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.

Column Type Description
Číslo požadavku int, not null The ticket identification number.
Název požadavku nvarchar(1024), null
Služba nvarchar(1024), null Name of the service including the path in the tree.
SLA nvarchar(255), null SLA name.
Žadatel nvarchar(255), null First and last name of the requester.
Organizace (žadatel) nvarchar(255), null Name of the requester’s organization.
Řešitel nvarchar(255), null Name and surname of the solver.
Datum (UTC) datetime, null Date for ticket resolution.
Týden od (UTC) datetime, null Date of the beginning of the week in which the ticket was solved.
Měsíc od (UTC) datetime, null Date of the beginning of the month in which the ticket was solved.
Rok (UTC) int, null Year of ticket resolution.
Čtvrtletí (UTC) int, null Quarter in which the ticket was resolved (1-4).
Měsíc (UTC) int, null Month in which the ticket was resolved (1-12).
Týden (UTC) int, null Week of ticket resolution (1-53).
Den v týdnu (UTC) int, null Day of the week of ticket solution (1-7).
Hodina (UTC) int, null Hour in which the ticket was resolved(0-23).
Značka a název požadavku nvarchar(1282), null Tag and name of the ticket, e.g., "T123456COMPANY Request for a new printer".
Nejvyšší požadavek int, null Identification number of the root parent ticket.
Nejvyšší služba nvarchar(1024), null Name of root service in the service tree.
Čekáno na žadatele (hodiny) float, null Total waiting time for requesters during the whole solution of a ticket, in hours, during the operating hours of the service.
Pozastaveno SLA (hodiny) float, null Total SLA pause time within a specific requirement in hours (including the currently running SLA pause).
Doba do vyřešení (hodiny) float, not null Hours from the creation to the resolution of the ticket during the operating hours of the service.
Termín (UTC) datetime, null
Interní cíl nvarchar(255), null Internal target name.
Interní cíl (termín) (UTC) datetime, null
Překročení SLA (hodiny) float, null By how many hours was the deadline for solving the ticket as per SLA exceeded.
Splnění SLA (hodiny) float, null How many hours earlier the ticket was resolved than the SLA limit.
Překročení termínu (hodiny) float, null By how many hours was the deadline for resolution of the ticket exceeded (Ticket time/Due date item).
Splnění termínu (hodiny) float, null How many hours earlier the ticket was resolved than the value listed in the Ticket time/Due date item.
Související organizace nvarchar(255), not null Name of the organization for which the ticket is being implemented.
Proces nvarchar(255), null Process name.
Rychlost řešení float, null Satisfaction survey - Resolution speed field.
Profesionalita float, null Satisfaction survey - Professionalism field.
Odbornost float, null Satisfaction survey - Expertise field.
Komentáře a poznámky nvarchar(max), null Satisfaction survey - Comments and remarks field.
Celková spokojenost float, null Satisfaction survey - General satisfaction field.
Id žadatele int, not null
Id řešitele int, null
Id služby int, not null
Id SLA int, not null
Id organizace žadatele int, null
Problem candidate bit, null
Incident closure code nvarchar(256), null
Symptoms nvarchar(max), null
Diagnostic Activities nvarchar(max), null
Root cause nvarchar(max), null
Workaround nvarchar(max), null
Method of resolution nvarchar(max), null
Problem closure code nvarchar(max), null
Five Whys nvarchar(256), null
Change end (scheduled) datetime, null
Change start (scheduled) datetime, null
Level of risks nvarchar(max), null
Change end (actual) datetime, null
Change start (actual) datetime, null
Risk description nvarchar(256), null
Successful change bit, null
Overran change window bit, null
Departure datetime, null
Return datetime, null
Purpose of trip nvarchar(256), null
Means of transport nvarchar(256), null
Name nvarchar(256), null
Surname nvarchar(256), null
Department nvarchar(max), null
Position name nvarchar(max), null
Manager int, null
Site nvarchar(max), null
Period nvarchar(max), null
Number of months nvarchar(max), null
First Day date, null
Standard laptop kit (includes docking station, display, headphones, ergomouse) bit, null
Standard desktop kit (includes display, headphones, ergomouse) bit, null
Standard mobile phone kit (includes SIM card) bit, null
Company car bit, null
Other training nvarchar(256), null
Describe potential specific requirements nvarchar(max), null
Mobile package nvarchar(max), null
URL nvarchar(256), null
Request for HW - catalog path (služba) nvarchar(max), null
Request for HW - categories (služba) nvarchar(max), null
Request for HW - currency (služba) nvarchar(256), null

Query.RequestResolutionDeu

Deprecated (The view will be removed in the following versions of ALVAO). Use the Query view instead Query.Request2Csy). Solution of tickets in ALVAO Service Desk. Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.

Column Type Description
Anfrage-Nummer int, not null The ticket identification number.
Name der Anfrage nvarchar(1024), null
Service nvarchar(1024), null Name of the service including the path in the tree.
SLA nvarchar(255), null SLA name.
Anfragesteller nvarchar(255), null First and last name of the requester.
Organisation (Anfragesteller) nvarchar(255), null Name of the requester’s organization.
Bearbeiter nvarchar(255), null Name and surname of the solver.
Datum (UTC) datetime, null Date for ticket resolution.
Woche seit (UTC) datetime, null Date of the beginning of the week in which the ticket was solved.
Monat seit (UTC) datetime, null Date of the beginning of the month in which the ticket was solved.
Jahr (UTC) int, null Year of ticket resolution.
Quartal (UTC) int, null Quarter in which the ticket was resolved (1-4).
Monat (UTC) int, null Month in which the ticket was resolved (1-12).
Woche (UTC) int, null Week of ticket resolution (1-53).
Wochentag (UTC) int, null Day of the week of ticket solution (1-7).
Stunde (UTC) int, null Hour in which the ticket was resolved(0-23).
Zeichen und Name der Anfrage nvarchar(1282), null Tag and name of the ticket, e.g., "T123456COMPANY Request for a new printer".
Höchste Anfrage int, null Identification number of the root parent ticket.
Höchster Service nvarchar(1024), null Name of root service in the service tree.
Gewartet auf den Anfragesteller (Stunden) float, null Total waiting time for requesters during the whole solution of a ticket, in hours, during the operating hours of the service.
SLA ausgesetzt (Stunden) float, null Total SLA pause time within a specific requirement in hours (including the currently running SLA pause).
Zeit bis zur Lösung (Stunden) float, not null Hours from the creation to the resolution of the ticket during the operating hours of the service.
Termin (UTC) datetime, null
Internes Ziel nvarchar(255), null Internal target name.
Internes Ziel (Termin) (UTC) datetime, null
Überschreitung der SLA (Stunden) float, null By how many hours was the deadline for solving the ticket as per SLA exceeded.
Erfüllung von SLA (Stunden) float, null How many hours earlier the ticket was resolved than the SLA limit.
Überschreitung des Termins (Stunden) float, null By how many hours was the deadline for resolution of the ticket exceeded (Ticket time/Due date item).
Erfüllung des Termins (Stunden) float, null How many hours earlier the ticket was resolved than the value listed in the Ticket time/Due date item.
Zugehörige Organisationen nvarchar(255), not null Name of the organization for which the ticket is being implemented.
Prozess nvarchar(255), null Process name.
Schnelligkeit der Bearbeitung float, null Satisfaction survey - Resolution speed field.
Professionalität float, null Satisfaction survey - Professionalism field.
Fachkompetenz float, null Satisfaction survey - Expertise field.
Kommentare und Anmerkungen nvarchar(max), null Satisfaction survey - Comments and remarks field.
Gesamtzufriedenheit float, null Satisfaction survey - General satisfaction field.
Id des Anfragestellers int, not null
ID des Bearbeiters int, null
Id des Service int, not null
Id der SLA int, not null
Id der Organisation des Anfragestellers int, null
Problem candidate bit, null
Incident closure code nvarchar(256), null
Symptoms nvarchar(max), null
Diagnostic Activities nvarchar(max), null
Root cause nvarchar(max), null
Workaround nvarchar(max), null
Method of resolution nvarchar(max), null
Problem closure code nvarchar(max), null
Five Whys nvarchar(256), null
Change end (scheduled) datetime, null
Change start (scheduled) datetime, null
Level of risks nvarchar(max), null
Change end (actual) datetime, null
Change start (actual) datetime, null
Risk description nvarchar(256), null
Successful change bit, null
Overran change window bit, null
Departure datetime, null
Return datetime, null
Purpose of trip nvarchar(256), null
Means of transport nvarchar(256), null
Name nvarchar(256), null
Surname nvarchar(256), null
Department nvarchar(max), null
Position name nvarchar(max), null
Manager int, null
Site nvarchar(max), null
Period nvarchar(max), null
Number of months nvarchar(max), null
First Day date, null
Standard laptop kit (includes docking station, display, headphones, ergomouse) bit, null
Standard desktop kit (includes display, headphones, ergomouse) bit, null
Standard mobile phone kit (includes SIM card) bit, null
Company car bit, null
Other training nvarchar(256), null
Describe potential specific requirements nvarchar(max), null
Mobile package nvarchar(max), null
URL nvarchar(256), null
Request for HW - catalog path (Service) nvarchar(max), null
Request for HW - categories (Service) nvarchar(max), null
Request for HW - currency (Service) nvarchar(256), null

Query.RequestResolutionEnu

Deprecated (The view will be removed in the following versions of ALVAO). Use the Query view instead Query.Request2Csy). Solution of tickets in ALVAO Service Desk. Only tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.

Column Type Description
Request number int, not null The ticket identification number.
Request name nvarchar(1024), null
Service nvarchar(1024), null Name of the service including the path in the tree.
SLA nvarchar(255), null SLA name.
Requester nvarchar(255), null First and last name of the requester.
Organization (requester) nvarchar(255), null Name of the requester’s organization.
Solver nvarchar(255), null Name and surname of the solver.
Date (UTC) datetime, null Date for ticket resolution.
Week starting (UTC) datetime, null Date of the beginning of the week in which the ticket was solved.
Month starting (UTC) datetime, null Date of the beginning of the month in which the ticket was solved.
Year (UTC) int, null Year of ticket resolution.
Quarter (UTC) int, null Quarter in which the ticket was resolved (1-4).
Month (UTC) int, null Month in which the ticket was resolved (1-12).
Week (UTC) int, null Week of ticket resolution (1-53).
Weekday (UTC) int, null Day of the week of ticket solution (1-7).
Hour (UTC) int, null Hour in which the ticket was resolved(0-23).
Request tag and title nvarchar(1282), null Tag and name of the ticket, e.g., "T123456COMPANY Request for a new printer".
Highest request int, null Identification number of the root parent ticket.
Highest service nvarchar(1024), null Name of root service in the service tree.
Waited for requester (hours) float, null Total waiting time for requesters during the whole solution of a ticket, in hours, during the operating hours of the service.
SLA paused (hours) float, null Total SLA pause time within a specific requirement in hours (including the currently running SLA pause).
Time to resolve (hours) float, not null Hours from the creation to the resolution of the ticket during the operating hours of the service.
Due date (UTC) datetime, null
Internal target nvarchar(255), null Internal target name.
Internal target (due date) (UTC) datetime, null
SLA breached by (hours) float, null By how many hours was the deadline for solving the ticket as per SLA exceeded.
Time until SLA breach (hours) float, null How many hours earlier the ticket was resolved than the SLA limit.
Exceeding of due date (hours) float, null By how many hours was the deadline for resolution of the ticket exceeded (Ticket time/Due date item).
Meeting of due date (hours) float, null How many hours earlier the ticket was resolved than the value listed in the Ticket time/Due date item.
Related organization nvarchar(255), not null Name of the organization for which the ticket is being implemented.
Process nvarchar(255), null Process name.
Resolution speed float, null Satisfaction survey - Resolution speed field.
Professionalism float, null Satisfaction survey - Professionalism field.
Expertise float, null Satisfaction survey - Expertise field.
Comments and notes nvarchar(max), null Satisfaction survey - Comments and remarks field.
Overall satisfaction float, null Satisfaction survey - General satisfaction field.
Requester ID int, not null
Solver ID int, null
Service ID int, not null
SLA ID int, not null
Requesters organization ID int, null
Problem candidate bit, null
Incident closure code nvarchar(256), null
Symptoms nvarchar(max), null
Diagnostic Activities nvarchar(max), null
Root cause nvarchar(max), null
Workaround nvarchar(max), null
Method of resolution nvarchar(max), null
Problem closure code nvarchar(max), null
Five Whys nvarchar(256), null
Change end (scheduled) datetime, null
Change start (scheduled) datetime, null
Level of risks nvarchar(max), null
Change end (actual) datetime, null
Change start (actual) datetime, null
Risk description nvarchar(256), null
Successful change bit, null
Overran change window bit, null
Departure datetime, null
Return datetime, null
Purpose of trip nvarchar(256), null
Means of transport nvarchar(256), null
Name nvarchar(256), null
Surname nvarchar(256), null
Department nvarchar(max), null
Position name nvarchar(max), null
Manager int, null
Site nvarchar(max), null
Period nvarchar(max), null
Number of months nvarchar(max), null
First Day date, null
Standard laptop kit (includes docking station, display, headphones, ergomouse) bit, null
Standard desktop kit (includes display, headphones, ergomouse) bit, null
Standard mobile phone kit (includes SIM card) bit, null
Company car bit, null
Other training nvarchar(256), null
Describe potential specific requirements nvarchar(max), null
Mobile package nvarchar(max), null
URL nvarchar(256), null
Request for HW - catalog path (service) nvarchar(max), null
Request for HW - categories (service) nvarchar(max), null
Request for HW - currency (service) nvarchar(256), null

Query.RequestStatusCsy

Deprecated (The view will be removed in the following versions of ALVAO). Use the Query view instead Query.RequestChangeCsy). Arrivals to individual ticket statuses. Only status changes of tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.

Column Type Description
Číslo požadavku int, not null The ticket identification number.
Značka a název požadavku nvarchar(1282), null Tag and name of the ticket, e.g., "T123456COMPANY Request for a new printer".
Služba nvarchar(1024), null Name of the service including the path in the tree.
Proces nvarchar(255), null Process name.
Stav nvarchar(64), not null Ticket status name.
Přechod do stavu (UTC) datetime, null Date when the ticket was transited to the status.
Přechod ze stavu (UTC) datetime, null Date when the ticket transited from the status.
Týden od (UTC) datetime, null Date of the beginning of the week in which the ticket was created.
Měsíc od (UTC) datetime, null Date of the beginning of the month in which the ticket was created.
Rok (UTC) int, null Year of ticket creation.
Doba ve stavu (hodiny) float, null Time in hours for which the ticket was in status.
Doba ve stavu (hodiny v provozní době) float, not null Time in hours for which the ticket was in status in the operating hours.

Query.RequestStatusDeu

Deprecated (The view will be removed in the following versions of ALVAO). Use the Query view instead Query.RequestChangeCsy). Arrivals to individual ticket statuses. Only status changes of tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.

Column Type Description
Anfrage-Nummer int, not null The ticket identification number.
Zeichen und Name der Anfrage nvarchar(1282), null Tag and name of the ticket, e.g., "T123456COMPANY Request for a new printer".
Service nvarchar(1024), null Name of the service including the path in the tree.
Prozess nvarchar(255), null Process name.
Status nvarchar(64), not null Ticket status name.
Übergang in den Status (UTC) datetime, null Date when the ticket was transited to the status.
Übergang aus dem Status (UTC) datetime, null Date when the ticket transited from the status.
Woche seit (UTC) datetime, null Date of the beginning of the week in which the ticket was created.
Monat seit (UTC) datetime, null Date of the beginning of the month in which the ticket was created.
Jahr (UTC) int, null Year of ticket creation.
Zeit in dem Status (Stunden) float, null Time in hours for which the ticket was in status.
Zeit in dem Status (Stunden innerhalb der Betriebszeit) float, not null Time in hours for which the ticket was in status in the operating hours.

Query.RequestStatusEnu

Deprecated (The view will be removed in the following versions of ALVAO). Use the Query view instead Query.RequestChangeCsy). Arrivals to individual ticket statuses. Only status changes of tickets from services where the user has been connected to the database by a member of the solver team or by a reader are displayed. The view is used to create reports and analyses.

Column Type Description
Request number int, not null The ticket identification number.
Request tag and title nvarchar(1282), null Tag and name of the ticket, e.g., "T123456COMPANY Request for a new printer".
Service nvarchar(1024), null Name of the service including the path in the tree.
Process nvarchar(255), null Process name.
Status nvarchar(64), not null Ticket status name.
Transition to status (UTC) datetime, null Date when the ticket was transited to the status.
Transition from status (UTC) datetime, null Date when the ticket transited from the status.
Week starting (UTC) datetime, null Date of the beginning of the week in which the ticket was created.
Month starting (UTC) datetime, null Date of the beginning of the month in which the ticket was created.
Year (UTC) int, null Year of ticket creation.
Time in status (hours) float, null Time in hours for which the ticket was in status.
Time in status (hours during the operating hours) float, not null Time in hours for which the ticket was in status in the operating hours.

dbo.Node

"Objects" in AM.

Column Type Description
Node Id int, not null

dbo.vAct

Ticket log. The view collects data from various tables.

Column Type Description
iActId int, null
liActKindId int, null
dAct datetime, null
sAct nvarchar(max), null
mActNotice nvarchar(max), null
liActFromPersonId int, null
liActToPersonId int, null
liActHdTicketId int, null
sActFrom nvarchar(1024), null
sActFromEmail nvarchar(255), null
sActFromPhone nvarchar(255), null
mActFromContact nvarchar(max), null
sActFromMobile nvarchar(255), null
sActFromOffice nvarchar(255), null
sActFromDepartment nvarchar(255), null
sActFromWorkPosition nvarchar(255), null
sActFromCompany nvarchar(255), null
sActTo nvarchar(2048), null
sActToEmail nvarchar(1024), null
nActWorkHours float, null
dActRemoved datetime, null
sActCc nvarchar(2048), null
sActAutoSubmitted nvarchar(255), null
sActMessageId nvarchar(255), null
sActXSpamLevel nvarchar(255), null
sActXSpamStatus nvarchar(255), null
nActTravelHours float, null
nActTravelKm float, null
bNoCharge bit, not null
liActHdTicketApprovalItemId int, null
bWaitingForUser bit, null
CreatedByPersonId int, null
TicketChangeId int, null
ActOperationId int, null
RelationId int, null
SlaAlertId int, null Custom notifications link.
ActLocaleId int, null
ActMarkId tinyint, null Record marking. A foreign key to the ActMark table.
TicketNodeId int, null
UserRead bit, not null

dbo.vApprovalAuthority

Current approvers of tickets that are currently in the process of being approved.

Column Type Description
liApprovalAuthorityHdTicketId int, null
liApprovalAuthorityPersonId int, null

dbo.vApprovalAuthority_Custom

Current ticket approvers according to custom approval processes. The customer can define custom contents for this view.

Column Type Description
liHdTicketId int, null
liPersonId int, null

dbo.vAssetPersonSystemRole

User membership in system roles of Asset Management.

Column Type Description
PersonId int, not null
SysAdmin bit, null
Reader bit, null
Hw bit, null
Detect bit, null
Inventory bit, null
RelationReader bit, null
RelationWriter bit, null

dbo.vAssetUser

Users in the object tree.

Column Type Description
intNodeId int, not null
txtName nvarchar(255), null
IsHidden bit, null
txtLDAPGUID nvarchar(255), null
User nvarchar(255), null
Department nvarchar(255), null
Phone nvarchar(255), null
Email nvarchar(255), null
Login nvarchar(255), null
PersonalNum nvarchar(255), null
Office nvarchar(255), null
Mobile nvarchar(255), null
WorkPosition nvarchar(255), null
City nvarchar(255), null

dbo.vAssetUserPerson

The user's link in the object tree to the user in the Administration service (tPerson. Link based on priority: 1. AD GUID 2. Personal number 3. Login name 4. E-mail

Column Type Description
NodeId int, not null
PersonId int, not null
PersonManagerId int, null

dbo.vChildTicketPersonRead

List of child tickets that person should see.

Column Type Description
ChildTicketId int, not null Ticket ID of child ticket (tHdTicket.iHdTicketId).
ParentTicketId int, not null Ticket ID of parent ticket (tHdTicket.iHdTicketId).
PersonId int, null User ID (tPerson.iPersonId).

dbo.vClass

Types of objects.

Column Type Description
intClassId int, not null
txtClass nvarchar(255), null
bComputer bit, not null

dbo.vClassLoc

Translations of the object kind names in all languages ​​used.

Column Type Description
lintClassId int, null Object kind ID (tblClass.intClassId)
txtText nvarchar(255), null Object kind name in the ALVAO system language
LocalizedText nvarchar(max), null Localized name of the object kind
ClassLocaleId int, not null LCID of the language into which the localization is performed.

dbo.vColumnLoc

Translations of the names and descriptions of custom fields in all languages ​​used.

Column Type Description
bUseColumnValue bit, not null
iColumnId int, not null
mDescription nvarchar(max), null
Multiline bit, not null
nOrder float, not null
Removed datetime, null
sColumn nvarchar(128), null
sTable nvarchar(128), null
sTitle nvarchar(255), not null
Type nvarchar(128), null
MaxLength int, null
Localize bit, not null
RoleId int, null
ColumnLocaleId int, not null
LocalizedTitle nvarchar(max), not null
LocalizedDescription nvarchar(max), null

dbo.vColumnValueLoc

Translations of custom fields values in all languages ​​used.

Column Type Description
ColumnValueShort nvarchar(max), not null
iColumnValueId int, not null
liColumnId int, not null
liHdSectionId int, null
mColumnValue nvarchar(max), not null
nOrder float, not null
ParentValue int, null
sExtra1 nvarchar(255), null
ColumnValueLocaleId int, not null
LocalizedColumnValue nvarchar(max), null
LocalizedColumnValueShort nvarchar(max), null

dbo.vComputer

Computers.

Column Type Description
intNodeId int, not null
lintParentId int, null
lintIconId int, null
intState int, null
txtName nvarchar(255), null
IsHidden bit, null
lintClassId int, null
bolAutoUpdate bit, not null
txtLDAPGUID nvarchar(255), null
bolComputerStateOn bit, null
txtPath nvarchar(1024), null
bolIgnoreDifferences bit, not null
liSwProfileId int, null
bSwAllAllowed bit, not null
txtComputerName nvarchar(255), null
txtIPAddress nvarchar(255), null
txtDomain nvarchar(255), null
txtFullComputerName nvarchar(511), null
IsDiscarded bit, not null
IsActive bit, null

dbo.vComputerDetectLast

Last detection of the computers.

Column Type Description
lintDetectId int, null
lintComputerNodeId int, not null
lintDetectKindId int, not null

dbo.vComputerSwManager

People and their superiors responsible for software installed on the computer

Column Type Description
ComputerId int, null
SwManagerPersonId int, null
SwManagerSuperiorId int, null

dbo.vDetectKind

Types of detections (HW, SW).

Column Type Description
intDetectKindId int, not null
txtDetectKind nvarchar(255), null

dbo.vDetectSettings

Computer detection settings.

Column Type Description
NodeId int, not null Computer ID.
MethodId int, null Detection method ID.
SharePath nvarchar(255), null Path to the shared folder
TcpIpPort int, null Agent port number during detection by Agent over TCP/IP.
KindId int, null Type of detection. 1=HW, 2=SW.
IsSwFull bit, null Full SW detection.
SwInclude nvarchar(255), null Full SW detection, include files.
SwExclude nvarchar(255), null Full SW detection, skip files.
Update bit, null Update the registry automatically by detection.
DetectPeriod int, null Period of automatic detection planning

dbo.vDetFiles

Detected files.

Column Type Description
intFileId int, not null
txtFileName nvarchar(255), null
txtExt nvarchar(255), null
intSize int, null
lintFileStringInfoFileId int, null
intLanguage int, null
intCodePage int, null
txtComments nvarchar(255), null
txtCompanyName nvarchar(255), null
txtFileDescription nvarchar(255), null
txtFileVersion nvarchar(255), null
txtInternalName nvarchar(255), null
txtLegalCopyright nvarchar(255), null
txtLegalTrademarks nvarchar(255), null
txtOriginalFilename nvarchar(255), null
txtProductName nvarchar(255), null
txtProductVersion nvarchar(255), null
txtPrivateBuild nvarchar(255), null
txtSpecialBuild nvarchar(255), null
lintFileVerInfoFileId int, null
intFileVersionMS int, null
intFileVersionLS int, null
intProductVersionMS int, null
intProductVersionLS int, null
intFileFlagsMask int, null
intFileFlags int, null
intFileOS int, null
intFileType int, null
intFileSubtype int, null
intFileDateMS int, null
intFileDateLS int, null
intDetFileId int, not null
lintDetFileFileId int, null
lintDetectId int, null
txtFolderPath nvarchar(255), null
dteCreated datetime, null
dteModified datetime, null
dteAccessed datetime, null
intAttribs int, null
lintProductId int, null
lintFileImageId int, null
lintOriginalProductId int, null
LastRun datetime, null
RunCount int, null

dbo.vDocument

Documents.

Column Type Description
id int, not null
Name nvarchar(255), null
IdNumber nvarchar(255), null
lintDocumentKindId int, not null
txtIdNumber2 nvarchar(255), null
txtMemo nvarchar(max), null
IssuedDate datetime, null
CreatedDate datetime, not null
lintResellerCompanyId int, null
lintSrcNodeId int, null
lintDestNodeId int, null
liCreatedPersonId int, null
sCreatedPersonName nvarchar(255), null
dteRemoved datetime, null
liRemovedPersonId int, null
TransferConfirmTypeId int, not null
SignDate datetime, null
SignPersonId int, null
SignedBy nvarchar(128), null
SignComputer nvarchar(255), null
sRemovedPersonName nvarchar(255), null
txtResellerCompany nvarchar(255), null
txtLink int, null
DocumentFolderId int, not null
SummaryProtocol bit, not null
GiverFlags int, null
ReceiverFlags int, null

dbo.vDocumentKind

Kinds of documents.

Column Type Description
intDocumentKindId int, not null
txtDocumentKind nvarchar(255), null

dbo.vEmailTemplateLoc

Translations of custom notifications in all languages ​​used.

Column Type Description
bActive bit, not null
id int, not null
liHdSectionId int, null
mSubject nvarchar(max), null
mTextBody nvarchar(max), null
SamAlertRuleId int, null
sNotificationKind nvarchar(64), null
TransferConfirmAlertRuleId int, null
EmailTemplateLocaleId int, not null
LocalizedSubject nvarchar(max), null
LocalizedTextBody nvarchar(max), null

dbo.vHdSectionEffectiveShowInServiceCatalog

View for effective viewing of the "View in the Service catalog" option. Takes into account settings in parent services.

Column Type Description
iHdSectionId int, null
EffectiveShowInServiceCatalog bit, null

dbo.vHdSectionExceptionalSolver

Effective exceptional solvers in services.

Column Type Description
SectionId int, not null
PersonId int, null
RequesterRoleId int, not null Link to the group of requesters for which the permission for the given person is valid.

dbo.vHdSectionIrregularOperator

Effective exceptional operators in services.

Column Type Description
SectionId int, not null
PersonId int, null
RequesterRoleId int, not null Link to the group of requesters for which the permission for the given person is valid.

dbo.vHdSectionLoc

Auxiliary view for the language localization of service names and descriptions.

Column Type Description
iHdSectionId int, not null ID of record with service.
sHdSection nvarchar(1024), null Localized full service name.
sHdSectionShort nvarchar(255), null Localized short service name.
mHdSectionDesc nvarchar(max), null Localized service description.
nHdSectionOrder float, null
liHdSectionParentHdSectionId int, null
liHdSectionBuildingId int, null
sHdSectionEmail nvarchar(255), null
sHdSectionMessageTagPrefix nvarchar(255), null
sHdSectionMessageTagSuffix nvarchar(255), null
bHdSectionDefault bit, not null
sHdSectionPhone nvarchar(255), null
sHdSectionImapServer nvarchar(255), null
sHdSectionUserShowFields nvarchar(1024), null
nHdSectionUserReopenDays float, null
bHdSectionMessageRemove bit, not null
sHdSectionMailboxLogin nvarchar(255), null
sHdSectionMailboxPassword nvarchar(255), null
bHdSectionHdTicketUserRead bit, not null
UserManagerCanReadTickets bit, not null Managers can read the tickets of their reports.
bHdSectionFolder bit, not null
sHdSectionNewHdTicketUrl nvarchar(1024), null
sHdSectionHdTicketCustomWorkflowUrl nvarchar(1024), null
dHdSectionRemoved datetime, null
bHdSectionMessageReadOnlyUnread bit, not null
bHdSectionMessageMarkRead bit, not null
sHdSectionMessageFolder nvarchar(255), null
bHdSectionImapSsl bit, not null
TicketTypeId int, not null
ImapPort int, null
UseFeedback bit, not null
CustomFeedbackUrl nvarchar(max), null
TileColor int, null
TileType int, not null
AllowSkipCustomForm bit, not null
DefaultLanguageId int, null
DefaultTimeZone nvarchar(64), null
CreateNewFollowingRequest bit, not null
CreateNewFollowingRequestToSection int, null
ShowInServiceCatalog bit, not null
ForceUseSolverLicense bit, not null
Keywords nvarchar(max), null
TargetHdSectionId int, null
DefaultTicketTemplateId int, null
IconName nvarchar(255), null
LibraryIconId int, not null
iHdSectionLocaleId int, not null LCID of the language into which the localization is performed
LocalizedSection nvarchar(1024), null Localized full service name.
LocalizedSectionShort nvarchar(255), null Localized short service name.
LocalizedSectionDesc nvarchar(max), null Localized service description.
LocalizedKeywords nvarchar(max), null
HomePage bit, not null

dbo.vHdSectionOperator

Effective service operators.

Column Type Description
HdSectionId int, not null Service ID.
PersonId int, not null User ID.
RequesterRoleId int, not null ID of the group of requesters associated with the permissions (mapping of requesters to the solver team).

dbo.vHdSectionOperator_Direct

Effective main solvers without absentee stand-ins.

Column Type Description
liHdSectionOperatorHdSectionId int, not null
liHdSectionOperatorPersonId int, null
RequesterRoleId int, not null Link to the group of requesters for which the permission for the given person is valid.

dbo.vHdSectionPerson

Effective settings of notifications sent from the services to individual persons.

Column Type Description
liHdSectionPersonHdSectionId int, not null
liHdSectionPersonPersonId int, not null
bHdSectionPersonNotifySolverOnHdTicketPassed bit, not null
bHdSectionPersonNotifySolverOnHdTicketCreated bit, not null
bHdSectionPersonNotifySolverOnHdTicketHdSectionChanged bit, not null
bHdSectionPersonNotifySolverOnHdTicketOpen bit, not null
bHdSectionPersonNotifySolverOnNewMessageReceived bit, not null
bNotifySolverOnHdTicketReturnedToOperators int, null
bHdSectionPersonNotifyUserOnHdTicketCreated bit, not null
bHdSectionPersonNotifyUserOnHdTicketDeadlineChanged bit, not null
bHdSectionPersonNotifyUserOnHdTicketResolved bit, not null
bHdSectionPersonNotifyUserOnHdTicketSolverOpen bit, not null

dbo.vHdSectionSolverGroup

Effective solvers from solver groups of services.

Column Type Description
HdSectionId int, not null
PersonId int, not null
RequesterRoleId int, not null Link to the group of requesters for which the permission for the given person is valid.

dbo.vHdTicket

Values for dynamically calculated ticket items.

Column Type Description
liHdTicketId int, not null
nOpenTimeHours float, null
nOpenTimeWithoutWaitingHours float, null
nWaitedForUserHours float, not null
nWaitingForUserHours float, null
NextActionStringId int, null The ID name of the current target of the ticket (tString.iStringId).
NextActionDeadline datetime, null
IsNextActionInternalTarget int, not null
SlaPause int, not null 1 = SLA may be paused while waiting for the requester or in any ticket status.
IsSlaPaused int, not null
SlaPausingHours float, null Number of hours of SLA pause being in progress (due to waiting for requester or ticket status).
SlaPausedHours float, null Total SLA pause time within a specific requirement in hours (including the currently running SLA pause).

dbo.vHdTicketApprovalItemResultLoc

Results of approval steps in all languages used.

Column Type Description
iHdTicketApprovalItemResultId int, not null Approving result ID
sHdTicketApprovalItemResult nvarchar(255), null Approving result
ApprovalItemResultLocaleId int, not null Language localization ID
LocalizedResult nvarchar(max), null Localized approving result

dbo.vHdTicketCalc

Information whether the ticket can indeed be reopened.

Column Type Description
iHdTicketId int, not null
bHdTicketUserOpenProtected int, not null

dbo.vHdTicketPersonRead

Effective authorization of users to tickets.

Column Type Description
liHdTicketId int, null Ticket ID, see tHdTicket.iHdTicketId.
liPersonId int, null User ID, see tPerson.iPersonId.
OnlyRequester int, null 1 = the user is the requester of the ticket and has no other roles. 0 = otherwise.
SolverTeam int, null 1 = the user is a member of the service team of the given ticket (with regard to groups of requesters). 0 = otherwise.
Operator int, null 1 = the user is the main service solver of the ticket in question (with regard to groups of requesters). 0 = other.
Solver int, null 1 = the user is a service solver of the given ticket (with regard to groups of requesters). 0 = otherwise.
OnlyReader int, not null 1 = the user only has the right to see the ticket (with regard to groups of requesters) and is not a member of the ticket solver team. 0 = otherwise.

dbo.vHdTicketPersonRead_Custom

Custom extension of user permissions to see tickets. You can customize this view to include users and requests that those users should see in the application.

Column Type Description
TicketId int, null Ticket ID, see tHdTicket.iHdTicketId.
PersonId int, null User ID, see tPerson.iPersonId.
Requester int, null 1 = the user is the requester of the ticket or has the same permissions as the requester. 0 = otherwise.
SolverTeam int, null 1 = the user is a member of the service team of the given ticket (with regard to groups of requesters). 0 = otherwise.
Operator int, null 1 = the user is the main service solver of the ticket in question (with regard to groups of requesters). 0 = other.
Solver int, null 1 = the user is a service solver of the given ticket (with regard to groups of requesters). 0 = otherwise.
Read int, null 1 = the user has permission to see the ticket. 0 = otherwise.

dbo.vInstDetect

Installed software, detected version and activation code.

Column Type Description
intDetectId int, null
lintComputerNodeId int, not null
lintProductId int, null
txtProductVersion nvarchar(255), null
txtDetCDKey nvarchar(255), null

dbo.vInstTrial

Installations covered by "special installation", including the coverage for package components.

Column Type Description
lintProductId int, not null
lintComputerNodeId int, not null
txtDesc nvarchar(255), null

dbo.vKindLoc

Translations of the object properties in all languages ​​used.

Column Type Description
intKindId int, not null Property definition ID (tblKind.intKindId)
txtName nvarchar(255), not null Property name in the ALVAO system language
lintIconId int, null Icon (tblIcon.intIconId)
intFlags int, null bit array: 0x20 = property is not heritable
lintValueKindId int, null This attribute contains the tblKind.intKindId definition of the property, from which the list of values shall be used (tblKindValue)
bolGlobalScope bit, not null 1 = global property for a class of objects. "0" indicates the property is considered local for each class of objects (printers, computers etc.). An automatic list of values is then put together from the values of this property for the given object class,
bolUnique bit, not null 1 = property value must be unique
intOrder int, null The sequence for table filtering can be set
intKindCode int, null The unique number determines the property (integrated ones are numbered), user properties do not have this number
bSelectOnly bit, not null 1 = property value can only be selected from the list of values
CleanValueByCopying bit, not null 1 = Delete value when copying properties
KindDataTypeId int, not null Property data type ID
LocalizedName nvarchar(max), not null Localized property name
KindLocaleId int, not null LCID of the language into which the localization is performed.

dbo.vKnowledgeRead

Knowledge that a user can read in services.

Column Type Description
SectionId int, null
ArticleId int, null
PersonId int, null

dbo.vLang

Languages.

Column Type Description
intNameLangId int, null
txtLang nvarchar(255), null

dbo.vLastEvaluatedSwDetect

Last evaluated SW detection on the computer.

Column Type Description
intDetectId int, not null
lintComputerNodeId int, not null
dteCreated datetime, null
dteImported datetime, null
txtDescription nvarchar(255), null
lintDetectKindId int, not null
dteRqCreated datetime, null
txtCollector nvarchar(255), null
txtShareRq nvarchar(255), null
lintDetectStatusId int, not null
liRqCreatedPersonId int, not null
dUpdated datetime, null
DetectSourceMethod int, null
ManualRq bit, not null

dbo.vLicHist_InvoiceDocumentLast

Invoice attached to the license.

Column Type Description
LicHistId int, null
AMDocumentId int, null Document (tblDocument.id)

dbo.vLicHistBase

License.

Column Type Description
intLicHistId int, not null License ID.
dteDate date, not null Date of license purchase.
txtLicName nvarchar(255), null License name.
LicenseCount int, null Number of licenses purchased.
txtProductName nvarchar(1023), null Product name.
txtResellerCompany nvarchar(255), null Supplier name.
txtLicType nvarchar(32), not null License type.
txtProductType nvarchar(255), null Product type.
intCurrentCount int, null Current number of licenses.
intAssignedCount int, null Current number of allocated licenses.
dteDateExpire date, null License Expiration Date.
txtActivationKey nvarchar(1024), null Activation key.
txtInventoryNum nvarchar(255), null Inventory number.
txtInvoice nvarchar(255), null The name of the document assigned to the license - vDocument.
txtLang nvarchar(255), null Product language - vLang.
bolDowngrade int, not null License downgrade.
txtMemo nvarchar(max), null Note.

dbo.vLicHistItem

License items.

Column Type Description
intLicHistItemId int, not null
lintLicHistId int, not null
NodeId int, null
ActivationKey nvarchar(255), null
txtMemo nvarchar(max), null
txtInventoryNum nvarchar(255), null
txtDepartment nvarchar(255), null
txtRequest nvarchar(255), null
LicensesCount int, not null
bolOEM int, not null
Object nvarchar(255), null

dbo.vLicHistLog

Log of changes in registered licenses.

Column Type Description
LicHistId int, null
LogDate datetime, not null
LicHistLogKindId int, not null
LogKind nvarchar(100), not null
Message nvarchar(max), null
Author nvarchar(255), null
PropName nvarchar(255), null
OldVal nvarchar(255), null
NewVal nvarchar(255), null
ObjKind nvarchar(255), null
ObjName nvarchar(255), null

dbo.vLicProductCoveredOnComputer

Which products on the computer have license coverage (per device or per user).

Column Type Description
LicHistId int, not null
ComputerId int, null
UserId int, null
ProductId int, not null
ProductPackId int, null

dbo.vLicRight_Modify

Users with the permission to change software licenses belonging to the organization.

Column Type Description
NodeId int, null Organization (tblNode.intNodeId) to whose software licenses the permissions apply.
PersonId int, null Authorized user (tPerson.iPersonId)

dbo.vLicRight_Read

Users with the permission to read software licenses belonging to the organization.

Column Type Description
NodeId int, null Organization (tblNode.intNodeId) to whose software licenses the permissions apply.
PersonId int, null Authorized user (tPerson.iPersonId)

dbo.vLicTrans

Shared licenses.

Column Type Description
lintProductId int, not null
NodeId int, not null
LicNodeId int, not null
txtDesc nvarchar(255), null
txtLicComputer nvarchar(255), null

dbo.vLog_DetectLast

Last record in the detection log.

Column Type Description
lintDetectId int, null
lintMaxLogId int, null

dbo.vMediaList

List of media.

Column Type Description
id int, not null
lintMediaTypeId int, not null
txtTitle nvarchar(255), null
IdNumber nvarchar(255), null
txtAuthor nvarchar(255), null
txtMediaType nvarchar(255), null
txtLocation nvarchar(255), null

dbo.vMediaType

Types of media.

Column Type Description
intMediaTypeId int, not null
txtMediaType nvarchar(255), null

dbo.vNewTicketFormSectionLoc

Column Type Description
id int, not null
Order int, not null
Expand bit, not null
SectionId int, not null
LocaleId int, not null
Name nvarchar(max), not null

dbo.vNewTicketFormTextBlockLoc

Column Type Description
id int, not null
TextHtml nvarchar(max), null
Order int, not null
SectionId int, not null
iLocaleId int, not null

dbo.vNodeClass

Objects in the Objects Tree. Differentiation between system objects and discarded assets.

Column Type Description
intNodeId int, not null
lintParentId int, null
lintIconId int, null
intState int, null
txtName nvarchar(255), null
IsHidden bit, null
lintClassId int, null
bolAutoUpdate bit, not null
txtLDAPGUID nvarchar(255), null
bolComputerStateOn bit, null
txtPath nvarchar(1024), null
bolIgnoreDifferences bit, not null
liSwProfileId int, null
bSwAllAllowed bit, not null
txtClass nvarchar(255), null
bComputer bit, not null
IsDiscarded bit, not null
LastAgentWSContact datetime, null
RequiredPropertyAlert bit, not null
IsActive bit, null

dbo.vNodeCostCentre

Cost center of the objects in the tree.

Column Type Description
NodeId int, not null
ClassId int, null
Centre nvarchar(255), null

dbo.vNodeHealth

Current health of objects.

Column Type Description
NodeId int, null Object ID (tblNode.intNodeId)
NodeHealthStatusId int, null Object health status ID (NodeHealthStatus.id).

dbo.vNodeHealth_Custom

Custom extension of the object health calculation. You can edit this view. By default, it does not contain any records.

Column Type Description
NodeId int, null Object ID (tblNode.intNodeId)
NodeHealthStatusId int, null Object health status ID (NodeHealthStatus.id).

dbo.vNodeParentJoin

Objects in the tree - tree.

Column Type Description
lintNodeId int, not null
lintParentNodeId int, not null

dbo.vNodePropertyMix

Objects and properties - Public + Asset + Computer1.

Column Type Description
intNodeId int, not null
lintParentId int, null
lintIconId int, null
intState int, null
txtName nvarchar(255), null
IsHidden bit, null
lintClassId int, null
bolAutoUpdate bit, not null
txtLDAPGUID nvarchar(255), null
bolComputerStateOn bit, null
txtPath nvarchar(1024), null
bolIgnoreDifferences bit, not null
intNodeId1 int, not null
txtTypeMark nvarchar(255), null
txtSerialNumber nvarchar(255), null
txtManufacturer nvarchar(255), null
txtEvidentiaryNumber nvarchar(255), null
txtProp_Name nvarchar(255), null
intNodeId2 int, not null
txtInventoryNumber nvarchar(255), null
txtPurchased nvarchar(255), null
txtWarranty nvarchar(255), null
txtVendor nvarchar(255), null
txtInvoiceNumber nvarchar(255), null
intNodeId3 int, not null
txtType nvarchar(255), null
txtBIOSSerialNumber nvarchar(255), null

dbo.vNodePropertyMix_Asset

Objects and properties - Assets Number, Purchase Date, Warranty expiration, Manufacturer, Packing Slip Number.

Column Type Description
intNodeId2 int, not null
txtInventoryNumber nvarchar(255), null
txtPurchased nvarchar(255), null
txtWarranty nvarchar(255), null
txtVendor nvarchar(255), null
txtInvoiceNumber nvarchar(255), null

dbo.vNodePropertyMix_Computer1

Objects and properties - Computer - Motherboard (type), BIOS Serial Number.

Column Type Description
intNodeId3 int, not null
txtType nvarchar(255), null
txtBIOSSerialNumber nvarchar(255), null

dbo.vNodePropertyMix_Computer2

Objects and properties - Computer - MAC address.

Column Type Description
intNodeId4 int, not null
txtMACAddress nvarchar(255), null

dbo.vNodePropertyMix_Public

Objects and properties - Type Designation, Serial Number, Manufacturer, Registration Number, Name.

Column Type Description
intNodeId1 int, not null
txtTypeMark nvarchar(255), null
txtSerialNumber nvarchar(255), null
txtManufacturer nvarchar(255), null
txtEvidentiaryNumber nvarchar(255), null
txtProp_Name nvarchar(255), null

dbo.vOnlyReader

Users that only have the right of reader in the services.

Column Type Description
PersonId int, not null
SectionId int, not null
OnlyReader bit, null
RequesterRoleId int, not null Link to the group of requesters for which the permission for the given person is valid.

dbo.vPersonNodeRight

Rights in the object tree - main view.

Column Type Description
liPersonId int, null
liNodeId int, null
bRead int, null
bWrite int, null
bMove int, null
bDelete int, null
CreateObj int, null

dbo.vPersonNodeRight_Create

Rights in the objects tree - the right to "Create any objects".

Column Type Description
liPersonId int, null
liNodeId int, null

dbo.vPersonNodeRight_Delete

Rights in the object tree - the right to "Remove".

Column Type Description
liPersonId int, null
liNodeId int, null

dbo.vPersonNodeRight_Move

Rights in the object tree - the right to "Move".

Column Type Description
liPersonId int, null
liNodeId int, null

dbo.vPersonNodeRight_Read

Rights in the object tree - the right to "Read".

Column Type Description
liPersonId int, null
liNodeId int, null

dbo.vPersonNodeRight_Write

Rights in the object tree - the right to "Change".

Column Type Description
liPersonId int, null
liNodeId int, null

dbo.vProduct

Products (software).

Column Type Description
intProductId int, not null
txtProductName nvarchar(1023), null
lintLangId int, null
lintProducerCompanyId int, null
lintProductTypeId int, not null
lintProductCategoryId int, null
txtCertifiedBy nvarchar(255), null
SamTypeId int, not null
dteTimeStamp datetime, not null
intProductUID int, null
txtDescription nvarchar(255), null
nPrice float, null
bolValid bit, not null
AlternateApprovedProduct nvarchar(max), null
ProductStateId int, not null
SupportedVersion nvarchar(32), null
ProductStateModifiedPersonId int, null
ProductStateModifiedDate datetime, null
ProductRejectedFrom datetime, null

dbo.vProductCategory

Products categories (OS).

Column Type Description
intProductCategoryId int, not null
txtProductCategory nvarchar(255), null

dbo.vProductType

Products types.

Column Type Description
intProductTypeId int, not null
txtProductType nvarchar(255), null

dbo.vProperty

View of the properties of objects, including calculated value ​​for the "User" type property.

Column Type Description
intPropertyId int, not null
lintNodeId int, not null
lintKindId int, not null
txtValue nvarchar(255), null
bolInheritable bit, not null
intNameOrder int, null
intState int, null
ParentNodeId int, null
NodeIdValue int, null
KindDataTypeId int, null

dbo.vPropertyFromAD

Properties of objects which are downloaded from AD.

Column Type Description
intNodeId int, not null
intPropertyId int, not null
bFromAD int, not null
bCanModify int, not null

dbo.vPropertyKind

Properties of objects.

Column Type Description
intPropertyId int, not null
lintNodeId int, not null
lintKindId int, not null
txtValue nvarchar(255), null
NodeIdValue int, null
intState int, null
intNameOrder int, null
bolInheritable bit, not null
txtKind nvarchar(255), not null
intKindCode int, null
bDetected bit, null
bFromAD bit, null
bCanModify bit, null

dbo.vPropertyKind_Asset

Object properties - Serial number, Inventory number a Asset number.

Column Type Description
intNodeId int, not null
EvidentiaryNumber nvarchar(255), null
SerialNumber nvarchar(255), null
InventoryNumber nvarchar(255), null

dbo.vPropertyKind_AssetCategory

Properties of objects - Asset category.

Column Type Description
intPropertyId int, not null
lintNodeId int, not null
lintKindId int, not null
txtValue nvarchar(255), null
intState int, null
intNameOrder int, null
bolInheritable bit, not null
txtKind nvarchar(255), not null

dbo.vPropertyKind_BIOSSerialNumber

Properties of objects - BIOS serial number.

Column Type Description
intPropertyId int, not null
lintNodeId int, not null
lintKindId int, not null
txtValue nvarchar(255), null
intState int, null
intNameOrder int, null
bolInheritable bit, not null
txtKind nvarchar(255), not null

dbo.vPropertyKind_ChassisType

Properties of objects - Type of rack.

Column Type Description
intPropertyId int, not null
lintNodeId int, not null
lintKindId int, not null
txtValue nvarchar(255), null
intState int, null
intNameOrder int, null
bolInheritable bit, not null
txtKind nvarchar(255), not null

dbo.vPropertyKind_ComputerKind

Properties of objects - Type of computer.

Column Type Description
intPropertyId int, not null
lintNodeId int, not null
lintKindId int, not null
txtValue nvarchar(255), null
intState int, null
intNameOrder int, null
bolInheritable bit, not null
txtKind nvarchar(255), not null

dbo.vPropertyKind_ComputerName

Properties of objects - Name in the network.

Column Type Description
intPropertyId int, not null
lintNodeId int, not null
lintKindId int, not null
txtValue nvarchar(255), null
intState int, null
intNameOrder int, null
bolInheritable bit, not null
txtKind nvarchar(255), not null

dbo.vPropertyKind_Department

Properties of objects - Cost center.

Column Type Description
intPropertyId int, not null
lintNodeId int, not null
lintKindId int, not null
txtValue nvarchar(255), null
intState int, null
intNameOrder int, null
bolInheritable bit, not null
txtKind nvarchar(255), not null

dbo.vPropertyKind_Domain

Properties of objects - DNS domain.

Column Type Description
intPropertyId int, not null
lintNodeId int, not null
lintKindId int, not null
txtValue nvarchar(255), null
intState int, null
intNameOrder int, null
bolInheritable bit, not null
txtKind nvarchar(255), not null

dbo.vPropertyKind_EvidentiaryNumber

Properties of objects - registration number.

Column Type Description
intPropertyId int, not null
lintNodeId int, not null
lintKindId int, not null
txtValue nvarchar(255), null
intState int, null
intNameOrder int, null
bolInheritable bit, not null
txtKind nvarchar(255), not null

dbo.vPropertyKind_Frequency

Properties of objects - Frequency.

Column Type Description
intPropertyId int, not null
lintNodeId int, not null
lintKindId int, not null
txtValue nvarchar(255), null
intState int, null
intNameOrder int, null
bolInheritable bit, not null
txtKind nvarchar(255), not null

dbo.vPropertyKind_Interface

Properties of objects - Interface.

Column Type Description
intPropertyId int, not null
lintNodeId int, not null
lintKindId int, not null
txtValue nvarchar(255), null
intState int, null
intNameOrder int, null
bolInheritable bit, not null
txtKind nvarchar(255), not null

dbo.vPropertyKind_InventoryDate

Properties of objects - Stocktaking date.

Column Type Description
intPropertyId int, not null
lintNodeId int, not null
lintKindId int, not null
txtValue nvarchar(255), null
intState int, null
intNameOrder int, null
bolInheritable bit, not null
txtKind nvarchar(255), not null

dbo.vPropertyKind_InventoryNumber

Properties of objects - Asset number.

Column Type Description
intPropertyId int, not null
lintNodeId int, not null
lintKindId int, not null
txtValue nvarchar(255), null
intState int, null
intNameOrder int, null
bolInheritable bit, not null
txtKind nvarchar(255), not null

dbo.vPropertyKind_InvoiceNumber

Properties of objects - Packing slip number.

Column Type Description
intPropertyId int, not null
lintNodeId int, not null
lintKindId int, not null
txtValue nvarchar(255), null
intState int, null
intNameOrder int, null
bolInheritable bit, not null
txtKind nvarchar(255), not null

dbo.vPropertyKind_IPAddress

Properties of objects - IP address.

Column Type Description
intPropertyId int, not null
lintNodeId int, not null
lintKindId int, not null
txtValue nvarchar(255), null
intState int, null
intNameOrder int, null
bolInheritable bit, not null
txtKind nvarchar(255), not null

dbo.vPropertyKind_MACAddress

Properties of objects - MAC address.

Column Type Description
intPropertyId int, not null
lintNodeId int, not null
lintKindId int, not null
txtValue nvarchar(255), null
intState int, null
intNameOrder int, null
bolInheritable bit, not null
txtKind nvarchar(255), not null

dbo.vPropertyKind_Manufacturer

Properties of objects - Manufacturer.

Column Type Description
intPropertyId int, not null
lintNodeId int, not null
lintKindId int, not null
txtValue nvarchar(255), null
intState int, null
intNameOrder int, null
bolInheritable bit, not null
txtKind nvarchar(255), not null

dbo.vPropertyKind_MaxSize

Properties of objects - Maximum size.

Column Type Description
intPropertyId int, not null
lintNodeId int, not null
lintKindId int, not null
txtValue nvarchar(255), null
intState int, null
intNameOrder int, null
bolInheritable bit, not null
txtKind nvarchar(255), not null

dbo.vPropertyKind_MemoryDevices

Properties of objects - Sockets.

Column Type Description
intPropertyId int, not null
lintNodeId int, not null
lintKindId int, not null
txtValue nvarchar(255), null
intState int, null
intNameOrder int, null
bolInheritable bit, not null
txtKind nvarchar(255), not null

dbo.vPropertyKind_MemoryDevicesUsed

Properties of objects - Occupied sockets.

Column Type Description
intPropertyId int, not null
lintNodeId int, not null
lintKindId int, not null
txtValue nvarchar(255), null
intState int, null
intNameOrder int, null
bolInheritable bit, not null
txtKind nvarchar(255), not null

dbo.vPropertyKind_Model

Properties of objects - Model.

Column Type Description
intPropertyId int, not null
lintNodeId int, not null
lintKindId int, not null
txtValue nvarchar(255), null
intState int, null
intNameOrder int, null
bolInheritable bit, not null
txtKind nvarchar(255), not null

dbo.vPropertyKind_Name

Properties of objects - Name.

Column Type Description
intPropertyId int, not null
lintNodeId int, not null
lintKindId int, not null
txtValue nvarchar(255), null
intState int, null
intNameOrder int, null
bolInheritable bit, not null
txtKind nvarchar(255), not null

dbo.vPropertyKind_Office

Properties of objects - Office.

Column Type Description
intPropertyId int, not null
lintNodeId int, not null
lintKindId int, not null
txtValue nvarchar(255), null
intState int, null
intNameOrder int, null
bolInheritable bit, not null
txtKind nvarchar(255), not null

dbo.vPropertyKind_PartOfDomain

Properties of objects -Domain components.

Column Type Description
intPropertyId int, not null
lintNodeId int, not null
lintKindId int, not null
txtValue nvarchar(255), null
intState int, null
intNameOrder int, null
bolInheritable bit, not null
txtKind nvarchar(255), not null

dbo.vPropertyKind_PersonalId

Properties of objects - Personal number.

Column Type Description
intPropertyId int, not null
lintNodeId int, not null
lintKindId int, not null
txtValue nvarchar(255), null
intState int, null
intNameOrder int, null
bolInheritable bit, not null
txtKind nvarchar(255), not null

dbo.vPropertyKind_Place

Properties of objects - Location.

Column Type Description
intPropertyId int, not null
lintNodeId int, not null
lintKindId int, not null
txtValue nvarchar(255), null
intState int, null
intNameOrder int, null
bolInheritable bit, not null
txtKind nvarchar(255), not null

dbo.vPropertyKind_Port

Properties of objects - Port.

Column Type Description
intPropertyId int, not null
lintNodeId int, not null
lintKindId int, not null
txtValue nvarchar(255), null
intState int, null
intNameOrder int, null
bolInheritable bit, not null
txtKind nvarchar(255), not null

dbo.vPropertyKind_ProcessorId

Properties of objects - Processor ID.

Column Type Description
intPropertyId int, not null
lintNodeId int, not null
lintKindId int, not null
txtValue nvarchar(255), null
intState int, null
intNameOrder int, null
bolInheritable bit, not null
txtKind nvarchar(255), not null

dbo.vPropertyKind_Purchased

Properties of objects - Purchase date.

Column Type Description
intPropertyId int, not null
lintNodeId int, not null
lintKindId int, not null
txtValue nvarchar(255), null
intState int, null
intNameOrder int, null
bolInheritable bit, not null
txtKind nvarchar(255), not null

dbo.vPropertyKind_RefreshMax

Properties of objects - Maximum refresh.

Column Type Description
intPropertyId int, not null
lintNodeId int, not null
lintKindId int, not null
txtValue nvarchar(255), null
intState int, null
intNameOrder int, null
bolInheritable bit, not null
txtKind nvarchar(255), not null

dbo.vPropertyKind_SerialNumber

Properties of objects - Serial number.

Column Type Description
intPropertyId int, not null
lintNodeId int, not null
lintKindId int, not null
txtValue nvarchar(255), null
intState int, null
intNameOrder int, null
bolInheritable bit, not null
txtKind nvarchar(255), not null

dbo.vPropertyKind_Size

Properties of objects - Size.

Column Type Description
intPropertyId int, not null
lintNodeId int, not null
lintKindId int, not null
txtValue nvarchar(255), null
intState int, null
intNameOrder int, null
bolInheritable bit, not null
txtKind nvarchar(255), not null

dbo.vPropertyKind_Type

Properties of objects - Type.

Column Type Description
intPropertyId int, not null
lintNodeId int, not null
lintKindId int, not null
txtValue nvarchar(255), null
intState int, null
intNameOrder int, null
bolInheritable bit, not null
txtKind nvarchar(255), not null

dbo.vPropertyKind_TypeMark

Properties of objects - Type designation.

Column Type Description
intPropertyId int, not null
lintNodeId int, not null
lintKindId int, not null
txtValue nvarchar(255), null
intState int, null
intNameOrder int, null
bolInheritable bit, not null
txtKind nvarchar(255), not null

dbo.vPropertyKind_Vendor

Properties of objects - Vendor.

Column Type Description
intPropertyId int, not null
lintNodeId int, not null
lintKindId int, not null
txtValue nvarchar(255), null
intState int, null
intNameOrder int, null
bolInheritable bit, not null
txtKind nvarchar(255), not null

dbo.vPropertyKind_Version

Properties of objects - Version.

Column Type Description
intPropertyId int, not null
lintNodeId int, not null
lintKindId int, not null
txtValue nvarchar(255), null
intState int, null
intNameOrder int, null
bolInheritable bit, not null
txtKind nvarchar(255), not null

dbo.vPropertyKind_VideoRAM

Properties of objects - RAM size.

Column Type Description
intPropertyId int, not null
lintNodeId int, not null
lintKindId int, not null
txtValue nvarchar(255), null
intState int, null
intNameOrder int, null
bolInheritable bit, not null
txtKind nvarchar(255), not null

dbo.vPropertyKind_WakeUpType

Properties of objects - Wake-up method.

Column Type Description
intPropertyId int, not null
lintNodeId int, not null
lintKindId int, not null
txtValue nvarchar(255), null
intState int, null
intNameOrder int, null
bolInheritable bit, not null
txtKind nvarchar(255), not null

dbo.vPropertyKind_Warranty

Properties of objects - Warranty.

Column Type Description
intPropertyId int, not null
lintNodeId int, not null
lintKindId int, not null
txtValue nvarchar(255), null
intState int, null
intNameOrder int, null
bolInheritable bit, not null
txtKind nvarchar(255), not null

dbo.vPropertyKindInherited

Properties of objects - including inherited properties.

Column Type Description
intPropertyId int, not null
lintNodeId int, not null
lintKindId int, not null
txtValue nvarchar(255), null
NodeIdValue int, null
intState int, null
intNameOrder int, null
bolInheritable bit, not null
txtKind nvarchar(255), not null
intKindCode int, null
lintParentNodeId int, null

dbo.vPropertyLoc

Translations of tProperty settings in all languages ​​used.

Column Type Description
PropertyId int, not null ID of settings from the tProperty table
sPropertyValue nvarchar(2048), null The original text value of the setting from tProperty
LocaleId int, not null LocaleID of the translation in LocalizedStringValue
LocalizedStringValue nvarchar(max), null sPropertyValue translation
sProperty nvarchar(255), not null Name of configuration in tProperty

dbo.vRequestParticipant

Overview of ticket participants on requirements.

Column Type Description
TicketId int, not null Ticket ID (tHdTicket.iHdTicketId)
ParticipantCount int, null Number ticket participants
FirstParticipantPersonId int, null Ticket participant ID with the lowest ID (tPerson.iPersonId)

dbo.vSamAlertLast

SAM notification - last unresolved notifications sent

Column Type Description
id int, not null
ProductId int, not null
ComputerId int, not null
SentDate datetime, not null
SamAlertRuleId int, not null
SequenceNum int, not null
Recipients nvarchar(max), null
ResolvedDate datetime, null

dbo.vSectionSolverLicence

Drawing of solver licenses by services

Column Type Description
PersonCount int, null
LicenceType nvarchar(max), null
SectionId int, not null

dbo.vSectionUserLicence

Drawing of user licenses by services

Column Type Description
PersonCount int, null
LicenceType nvarchar(max), null
SectionId int, not null

dbo.vSectionWithTreeOrder

For each service, it returns a string which guarantees queueing being the same as that in the tree.

Column Type Description
iHdSectionId int, null
sHdSection nvarchar(1024), null
nHdSectionOrder float, null
TreeSorting nvarchar(max), null

dbo.vSlaAccess

Effective authorization requesters have for SLA and services.

Column Type Description
liSlaAccessSlaId int, not null
liSlaAccessHdSectionId int, not null
liSlaAccessPersonId int, null

dbo.vSlaAlertDeadline

Individual SLA notifications for the expiration of the ticket deadline.

Column Type Description
iSlaAlertRuleId int, not null
liHdTicketId int, not null
liSectionId int, not null
liSlaId int, not null
fSummarySendHour float, null
dHdTicketDeadline datetime, null

dbo.vSlaAlertDeadlineSummary

Summary SLA notifications for the expiration of the ticket deadline.

Column Type Description
iSlaAlertRuleId int, not null
iHdTicketId int, not null
sTag nvarchar(255), null
sHdTicket nvarchar(1024), null
dHdTicketDeadline datetime, null
sHdTicketUserEmail nvarchar(255), null
sHdSectionEmail nvarchar(255), null
sSolver nvarchar(255), null
liToPersonId int, null
sPortalURL nvarchar(max), null
sPerson nvarchar(255), null
sPersonEmail nvarchar(255), null
iPersonLocaleId int, null

dbo.vSlaAlertFirstReaction

Individual SLA notifications for the ticket first responses.

Column Type Description
iSlaAlertRuleId int, not null
liHdTicketId int, not null
liSectionId int, not null
liSlaId int, not null
fSummarySendHour float, null
NextActionDeadline datetime, null

dbo.vSlaAlertFirstReactionSummary

Summary SLA notifications for the ticket first responses.

Column Type Description
iSlaAlertRuleId int, not null
iHdTicketId int, not null
sTag nvarchar(255), null
sHdTicket nvarchar(1024), null
NextActionDeadline datetime, null
sHdTicketUserEmail nvarchar(255), null
sHdSectionEmail nvarchar(255), null
sSolver nvarchar(255), null
liToPersonId int, null
sPortalURL nvarchar(max), null
sPerson nvarchar(255), null
sPersonEmail nvarchar(255), null
iPersonLocaleId int, null

dbo.vSlaAlertInactiveApprovers

Individual SLA notifications for approver inactivity.

Column Type Description
liSlaAlertRuleId int, not null
liHdTicketId int, not null
liSectionId int, not null
liSlaId int, not null
fSummarySendHour float, null

dbo.vSlaAlertInactiveApproversSummary

Summary SLA alerts for approver inactivity.

Column Type Description
liSlaAlertRuleId int, not null
fSummarySendHour float, null
iHdTicketId int, not null
sTag nvarchar(255), null
sHdTicket nvarchar(1024), null
sHdTicketUserEmail nvarchar(255), null
sHdSectionEmail nvarchar(255), null
sSolver nvarchar(255), null
liToPersonId int, null
sPortalURL nvarchar(max), null
sPerson nvarchar(255), null
sPersonEmail nvarchar(255), null
iPersonLocaleId int, null

dbo.vSlaAlertInactiveOperators

Individual SLA notifications for inactivity of the main solvers.

Column Type Description
liSlaAlertRuleId int, not null
liHdTicketId int, not null
liSectionId int, not null
liSlaId int, not null
fSummarySendHour float, null

dbo.vSlaAlertInactiveOperatorsSummary

Summary SLA notifications for the inactivity of main solvers.

Column Type Description
liSlaAlertRuleId int, not null
fSummarySendHour float, null
iHdTicketId int, not null
sTag nvarchar(255), null
sHdTicket nvarchar(1024), null
sHdTicketUserEmail nvarchar(255), null
sHdSectionEmail nvarchar(255), null
sSolver nvarchar(255), null
liToPersonId int, null
sPortalURL nvarchar(max), null
sPerson nvarchar(255), null
sPersonEmail nvarchar(255), null
iPersonLocaleId int, null

dbo.vSlaAlertInactiveRequesters

Individual SLA notifications for requester inactivity.

Column Type Description
liSlaAlertRuleId int, not null
liHdTicketId int, not null
liSectionId int, not null
liSlaId int, not null
fSummarySendHour float, null

dbo.vSlaAlertInactiveRequestersSummary

Summary SLA alerts for requester inactivity.

Column Type Description
liSlaAlertRuleId int, not null
fSummarySendHour float, null
iHdTicketId int, not null
sTag nvarchar(255), null
sHdTicket nvarchar(1024), null
sHdTicketUserEmail nvarchar(255), null
sHdSectionEmail nvarchar(255), null
sSolver nvarchar(255), null
liToPersonId int, null
sPortalURL nvarchar(max), null
sPerson nvarchar(255), null
sPersonEmail nvarchar(255), null
iPersonLocaleId int, null

dbo.vSlaAlertInactiveSolverGroups

Individual SLA notifications for solver group inactivity.

Column Type Description
liSlaAlertRuleId int, not null
liHdTicketId int, not null
liSectionId int, not null
liSlaId int, not null
fSummarySendHour float, null

dbo.vSlaAlertInactiveSolverGroupsSummary

Summary SLA notifications for solver group inactivity.

Column Type Description
liSlaAlertRuleId int, not null
fSummarySendHour float, null
iHdTicketId int, not null
sTag nvarchar(255), null
sHdTicket nvarchar(1024), null
sHdTicketUserEmail nvarchar(255), null
sHdSectionEmail nvarchar(255), null
sSolver nvarchar(255), null
liToPersonId int, null
sPortalURL nvarchar(max), null
sPerson nvarchar(255), null
sPersonEmail nvarchar(255), null
iPersonLocaleId int, null

dbo.vSlaAlertInactiveSolvers

Individual SLA notifications for solver inactivity.

Column Type Description
liSlaAlertRuleId int, not null
liHdTicketId int, not null
liSectionId int, not null
liSlaId int, not null
fSummarySendHour float, null

dbo.vSlaAlertInactiveSolversSummary

Summary SLA alerts for solver inactivity.

Column Type Description
liSlaAlertRuleId int, not null
fSummarySendHour float, null
iHdTicketId int, not null
sTag nvarchar(255), null
sHdTicket nvarchar(1024), null
sHdTicketUserEmail nvarchar(255), null
sHdSectionEmail nvarchar(255), null
sSolver nvarchar(255), null
liToPersonId int, null
sPortalURL nvarchar(max), null
sPerson nvarchar(255), null
sPersonEmail nvarchar(255), null
iPersonLocaleId int, null

dbo.vSlaAlertInternalTarget

Individual SLA alerts for the expiration of tickets internal target date.

Column Type Description
iSlaAlertRuleId int, not null
liHdTicketId int, not null
liSectionId int, not null
liSlaId int, not null
fSummarySendHour float, null
InternalTarget nvarchar(255), null
InternalTargetDeadline datetime, null

dbo.vSlaAlertInternalTargetSummary

Summary SLA alerts for the expiration of tickets internal target date.

Column Type Description
iSlaAlertRuleId int, not null
iHdTicketId int, not null
sTag nvarchar(255), null
sHdTicket nvarchar(1024), null
InternalTarget nvarchar(255), null
InternalTargetDeadline datetime, null
sHdTicketUserEmail nvarchar(255), null
sHdSectionEmail nvarchar(255), null
sSolver nvarchar(255), null
liToPersonId int, null
sPortalURL nvarchar(max), null
sPerson nvarchar(255), null
sPersonEmail nvarchar(255), null
iPersonLocaleId int, null

dbo.vSlaLoc

List of SLAs in all used languages.

Column Type Description
iSlaId int, not null
sSla nvarchar(255), null
mSlaDesc nvarchar(max), null
nSlaDeadlineHours float, null
dSlaRemoved datetime, null
nSlaReactionHours float, null
sSlaContract nvarchar(255), null
mSlaNotes nvarchar(max), null
nSlaQuality float, null
liOpeningHoursId int, null
Pause bit, not null
SlaLocaleId int, not null
LocalizedSla nvarchar(255), null
LocalizedSlaDesc nvarchar(max), null

dbo.vStringLoc

List of strings from ALVAO applications in all used languages.

Column Type Description
iStringId int, not null String ID.
mString nvarchar(max), null String.
StringLocaleId int, not null Language localization ID.
LocalizedString nvarchar(max), null Localized string.

dbo.vSwInst

Installed software - valid products and outside system objects.

Column Type Description
intInstHistId int, not null
lintComputerNodeId int, not null
lintProductId int, not null
liInstalledPersonId int, null
liUninstalledPersonId int, null
lintInstallDetectId int, null
lintUnistallDetectId int, null
dteInstallDetected datetime, null
dteUninstallDetected datetime, null
dteInstalled datetime, null
dteUninstalled datetime, null
txtMemo nvarchar(max), null
txtDetProductName nvarchar(255), null
txtDetProductVersion nvarchar(255), null
intDetLanguage int, null
txtDetProductId nvarchar(255), null
txtDetInstallDate nvarchar(255), null
txtDetRecognizedBy nvarchar(255), null
txtDetCDKey nvarchar(255), null

dbo.vSwInst_ProductComputer

Software installed on the computers.

Column Type Description
intInstHistId int, not null
lintProductId int, not null
lintComputerNodeId int, not null
txtDetProductVersion nvarchar(255), null
txtDetCDKey nvarchar(255), null
ProductStateId int, not null

dbo.vSwInst_ProductComputerDetect

SW detected in the computers.

Column Type Description
intDetectId int, not null
intInstHistId int, not null
lintProductId int, not null
lintComputerNodeId int, not null
txtDetProductVersion nvarchar(255), null
txtDetCDKey nvarchar(255), null

dbo.vSwInst_TreeCnt

Number of product installations in the subtree.

Column Type Description
lintProductId int, not null
lintParentNodeId int, not null
intCount int, null

dbo.vSwInstLicProfile_ProductComputer

Installed software vs licenses and software profiles.
Note: This view is outdated and should not be used. It will be removed in a future version of ALVAO.

Column Type Description
liProductId int, null
lintComputerNodeId int, null
intInstHistId int, null
LicTypeId int, null
lintInstProductId int, null
intLicHistId int, null
intLicHistItemId int, null
lintLicProductId int, null
lintProductDowngradeFromId int, null
lintProductPackFromId int, null
liSwProfProductId int, null
liSwPresenceId int, null
intFrom int, not null
bError int, not null
iLicStatusId int, null
iSwProfStatusId int, null
CoversMoreProds int, not null
ProductStateId int, null

dbo.vSwLic_ProductComputer

Products covered by licenses on the computers.

Column Type Description
intLicHistId int, not null
LicTypeId int, null
lintProductId int, not null
NodeId int, null
lintProductDowngradeFromId int, null
lintProductPackFromId int, null
intLicHistItemId int, not null
bolOEM int, not null
ActivationKey nvarchar(255), null
txtInventoryNum nvarchar(255), null
txtDepartment nvarchar(255), null
txtCertificateNo nvarchar(255), null
txtMemo nvarchar(255), null
CreatedPersonId int, null
CreatedDate datetime, null
NoProductInstallation bit, not null

dbo.vSwLic_UserComputer

Users' computers.

Column Type Description
LicHistId int, not null
ProductId int, not null
LicProductId int, not null
UserId int, null
ComputerId int, not null

dbo.vSwProfileProduct_Node

Statuses of the software profile on the products installed on the computers.

Column Type Description
liNodeId int, null
liProductId int, null
liSwPresenceId int, null

dbo.vTicketRelation

Links Between Tickets.

Column Type Description
id int, not null
BeginHdTicketId int, not null
EndHdTicketId int, not null
TicketRelationTypeId int, not null

dbo.vTicketRelationTypeLoc

List of ticket link types in all used languages.

Column Type Description
BeginName nvarchar(30), not null Start of link (name).
CustomField1 int, null Custom field
Cyclic bit, not null If creating circular tasks is permitted. 1 = Yes, 0 = No.
Directional bit, not null If the link is directional or non-directional. 1 = directional, 0 = non-directional.
EndName nvarchar(30), not null End of link (name).
id int, not null Record ID
MenuOrder int, not null The order of link types in menus
OneToMany bit, not null If the link type is OneToMany. 1 = OneToMany, 0 = ManyToMany.
TicketRelationTypeBehaviorId int, not null System link type. When defining a custom link type, always use the value 1.
RelationTypeLocaleId int, not null Language localization ID
LocalizedBeginName nvarchar(max), not null Localized name of the beginning of the link
LocalizedEndName nvarchar(max), not null Localized name of the end of the link

dbo.vTicketStateEntered

Arrivals to individual ticket statuses.

Column Type Description
TicketId int, not null The ticket identification number.
TicketStateId int, not null Identification number of the ticket status.
TicketState nvarchar(64), not null Status name.
StateEntered datetime, null Time of transition to status

dbo.vTicketStateLoc

List of statuses in all used languages.

Column Type Description
id int, not null
TicketTypeId int, null
TicketState nvarchar(64), not null
Description nvarchar(max), null
SolverInstructions nvarchar(max), null
Order int, not null
TicketStateBehaviorId int, not null
CustomField1 int, null
TransitToAllStates bit, not null
ApprovalAutoStart bit, not null
IsApprovalState bit, not null
OnRejectedStateId int, null
OnApprovalStateId int, null
OnCanceledStateId int, null
OnExpiredStateId int, null
ApprovalSchemaId int, null
ApprovalPersonId int, null
ApprovalExpirationHours float, null
CloseAfterSolution bit, not null
TicketStateLocaleId int, not null
LocalizedState nvarchar(64), null
LocalizedDescription nvarchar(max), null
LocalizedInstructions nvarchar(max), null
LocalizedMessageForApproverTemplate nvarchar(max), null Localized message template for approvers. If the status does not have a defined custom message template for approvers, the default template is used in the record.
Removed datetime, null Date of status deletion. If the value is NULL here, the status was not deleted.
LocalizedNotificationForRequesterTemplate nvarchar(max), null Custom template of notifications to requester about change of the ticket status. If the record has a value of NULL, then the default template is used (saved in tString).
SendNotificationForRequester bit, not null Send a notification to the requester when transitioning to status.
DisplayCommandMoveToService bit, not null
DisplayCommandAssignToSolver bit, not null
PauseSla bit, not null
SolverGroupRoleId int, null

dbo.vTicketTemplateColumnValueLoc

Translations of custom fields values specified in ticket templates.

Column Type Description
ColumnId int, not null
DefaultValue nvarchar(max), not null
id int, not null
TicketTemplateId int, not null
TicketTemplateColumnValueLocaleId int, not null
DataType nvarchar(128), null
LocalizedDefaultValue nvarchar(max), null

dbo.vTicketTypeLoc

List of processes used in all used languages.

Column Type Description
BackResolveDeadlineHours float, null
CustomField1 int, null
Description nvarchar(max), null
id int, not null
TicketType nvarchar(255), not null
TicketTypeBehaviorId int, not null
TicketTypeLocaleId int, not null
LocalizedType nvarchar(255), null

dbo.vTimeZone

Overview of time zones and shifts compared to UTC.

Column Type Description
id int, not null Record ID.
uid nvarchar(128), not null Unique identifier (matches the key in the registry).
DisplayName nvarchar(128), not null Localized name.
FromDate datetime, null From date.
ToDate datetime, null Until.
Bias int, not null Shift compared to UTC in minutes

dbo.vTransferConfirmAlertLast

Last sent alerts of unsigned handover protocols.

Column Type Description
id int, not null
DocumentId int, not null
RuleId int, not null
SentDate datetime, not null

dbo.vUserLicence

Drawing of licenses by users

Column Type Description
PersonId int, not null
LicenceTypeId int, null
LicenceType nvarchar(max), null

dbo.vUserNodeRight

Rights in the object tree - users (including the rights allowed / prohibited by membership in roles).

Column Type Description
liPersonId int, null
lintNodeId int, null
bolRead bit, null
bolWrite bit, null
bolMove bit, null
bolDelete bit, null
CreateObj bit, null
bolRecursive bit, not null
lintClassId int, null

dbo.vWbemObject

Detail of the HW detection - all.

Column Type Description
lintWbemObjectId1 int, not null
lintWbemObjectId2 int, not null
intWbemObjectId int, not null
lintDetectId int, not null
bolVirtualObject bit, not null
__CLASS nvarchar(255), null
AdapterRAM float, null
AdapterType nvarchar(255), null
AttachedTo nvarchar(255), null
Availability int, null
BankLabel nvarchar(255), null
BaseBoard nvarchar(255), null
Capacity bigint, null
Caption nvarchar(255), null
ChassisTypes int, null
txtChassisTypesDesc nvarchar(255), null
Compressed bit, null
CSDVersion nvarchar(255), null
CurrentClockSpeed int, null
CurrentRefreshRate int, null
DataWidth int, null
Description nvarchar(255), null
DeviceID nvarchar(255), null
DeviceLocator nvarchar(255), null
DeviceType nvarchar(255), null
DHCPEnabled bit, null
DNSServerSearchOrder nvarchar(255), null
Prop_Domain nvarchar(255), null
Drive nvarchar(255), null
DriveType int, null
EDIDVersion nvarchar(255), null
FileSystem nvarchar(255), null
FormFactor int, null
txtFormFactorDesc nvarchar(255), null
FreeSpace float, null
InstallDate datetime, null
InfraredSupported bit, null
InterfaceType nvarchar(255), null
IPAddress nvarchar(255), null
IPEnabled bit, null
IPSubnet nvarchar(255), null
IRQNumber int, null
MACAddress nvarchar(255), null
ManufactureDate datetime, null
Manufacturer nvarchar(255), null
MaxCapacity int, null
MaxClockSpeed int, null
MaxRefreshRate int, null
MediaType nvarchar(255), null
MemoryDevices int, null
MemoryType int, null
txtMemoryTypeDesc nvarchar(255), null
MinRefreshRate int, null
Model nvarchar(255), null
MonitorManufacturer nvarchar(255), null
Monochrome bit, null
PartOfDomain bit, null
Prop_Name nvarchar(255), null
NetConnectionID nvarchar(255), null
Organization nvarchar(255), null
OSLanguage int, null
PNPDeviceID nvarchar(255), null
PortName nvarchar(255), null
ProcessorId nvarchar(255), null
Prop_Product nvarchar(255), null
RegisteredUser nvarchar(255), null
ScreenHeight int, null
ScreenWidth int, null
SerialNumber nvarchar(255), null
Prop_Size float, null
Service nvarchar(255), null
ServiceName nvarchar(255), null
SMBIOSBIOSVersion nvarchar(255), null
SocketDesignation nvarchar(255), null
Speed nvarchar(255), null
StatusInfo int, null
txtStatusInfoDesc nvarchar(255), null
SystemDirectory nvarchar(255), null
SystemType nvarchar(255), null
TotalPhysicalMemory bigint, null
TypeDetail int, null
txtTypeDetailDesc nvarchar(255), null
UPSPort nvarchar(255), null
UserName nvarchar(255), null
Version nvarchar(255), null
VideoModeDescription nvarchar(255), null
VolumeSerialNumber nvarchar(255), null
WakeUpType int, null
txtWakeUpTypeDesc nvarchar(255), null

dbo.vWbemObject_BIOS

Detail of the HW detection - BIOS.

Column Type Description
intWbemObjectId int, not null
lintDetectId int, not null
bolVirtualObject bit, not null
__CLASS nvarchar(255), null
AdapterRAM float, null
AdapterType nvarchar(255), null
AttachedTo nvarchar(255), null
Availability int, null
BankLabel nvarchar(255), null
BaseBoard nvarchar(255), null
Capacity bigint, null
Caption nvarchar(255), null
ChassisTypes int, null
txtChassisTypesDesc nvarchar(255), null
Compressed bit, null
CSDVersion nvarchar(255), null
CurrentClockSpeed int, null
CurrentRefreshRate int, null
DataWidth int, null
Description nvarchar(255), null
DeviceID nvarchar(255), null
DeviceLocator nvarchar(255), null
DeviceType nvarchar(255), null
DHCPEnabled bit, null
DNSServerSearchOrder nvarchar(255), null
Prop_Domain nvarchar(255), null
Drive nvarchar(255), null
DriveType int, null
EDIDVersion nvarchar(255), null
FileSystem nvarchar(255), null
FormFactor int, null
txtFormFactorDesc nvarchar(255), null
FreeSpace float, null
InstallDate datetime, null
InfraredSupported bit, null
InterfaceType nvarchar(255), null
IPAddress nvarchar(255), null
IPEnabled bit, null
IPSubnet nvarchar(255), null
IRQNumber int, null
MACAddress nvarchar(255), null
ManufactureDate datetime, null
Manufacturer nvarchar(255), null
MaxCapacity int, null
MaxClockSpeed int, null
MaxRefreshRate int, null
MediaType nvarchar(255), null
MemoryDevices int, null
MemoryType int, null
txtMemoryTypeDesc nvarchar(255), null
MinRefreshRate int, null
Model nvarchar(255), null
MonitorManufacturer nvarchar(255), null
Monochrome bit, null
PartOfDomain bit, null
Prop_Name nvarchar(255), null
NetConnectionID nvarchar(255), null
Organization nvarchar(255), null
OSLanguage int, null
PNPDeviceID nvarchar(255), null
PortName nvarchar(255), null
ProcessorId nvarchar(255), null
Prop_Product nvarchar(255), null
RegisteredUser nvarchar(255), null
ScreenHeight int, null
ScreenWidth int, null
SerialNumber nvarchar(255), null
Prop_Size float, null
Service nvarchar(255), null
ServiceName nvarchar(255), null
SMBIOSBIOSVersion nvarchar(255), null
SocketDesignation nvarchar(255), null
Speed nvarchar(255), null
StatusInfo int, null
txtStatusInfoDesc nvarchar(255), null
SystemDirectory nvarchar(255), null
SystemType nvarchar(255), null
TotalPhysicalMemory bigint, null
TypeDetail int, null
txtTypeDetailDesc nvarchar(255), null
UPSPort nvarchar(255), null
UserName nvarchar(255), null
Version nvarchar(255), null
VideoModeDescription nvarchar(255), null
VolumeSerialNumber nvarchar(255), null
WakeUpType int, null
txtWakeUpTypeDesc nvarchar(255), null

dbo.vWbemObject_SystemEnclosure

Detail of the HW detection - Computer rack.

Column Type Description
intWbemObjectId int, not null
lintDetectId int, not null
bolVirtualObject bit, not null
__CLASS nvarchar(255), null
AdapterRAM float, null
AdapterType nvarchar(255), null
AttachedTo nvarchar(255), null
Availability int, null
BankLabel nvarchar(255), null
BaseBoard nvarchar(255), null
Capacity bigint, null
Caption nvarchar(255), null
ChassisTypes int, null
txtChassisTypesDesc nvarchar(255), null
Compressed bit, null
CSDVersion nvarchar(255), null
CurrentClockSpeed int, null
CurrentRefreshRate int, null
DataWidth int, null
Description nvarchar(255), null
DeviceID nvarchar(255), null
DeviceLocator nvarchar(255), null
DeviceType nvarchar(255), null
DHCPEnabled bit, null
DNSServerSearchOrder nvarchar(255), null
Prop_Domain nvarchar(255), null
Drive nvarchar(255), null
DriveType int, null
EDIDVersion nvarchar(255), null
FileSystem nvarchar(255), null
FormFactor int, null
txtFormFactorDesc nvarchar(255), null
FreeSpace float, null
InstallDate datetime, null
InfraredSupported bit, null
InterfaceType nvarchar(255), null
IPAddress nvarchar(255), null
IPEnabled bit, null
IPSubnet nvarchar(255), null
IRQNumber int, null
MACAddress nvarchar(255), null
ManufactureDate datetime, null
Manufacturer nvarchar(255), null
MaxCapacity int, null
MaxClockSpeed int, null
MaxRefreshRate int, null
MediaType nvarchar(255), null
MemoryDevices int, null
MemoryType int, null
txtMemoryTypeDesc nvarchar(255), null
MinRefreshRate int, null
Model nvarchar(255), null
MonitorManufacturer nvarchar(255), null
Monochrome bit, null
PartOfDomain bit, null
Prop_Name nvarchar(255), null
NetConnectionID nvarchar(255), null
Organization nvarchar(255), null
OSLanguage int, null
PNPDeviceID nvarchar(255), null
PortName nvarchar(255), null
ProcessorId nvarchar(255), null
Prop_Product nvarchar(255), null
RegisteredUser nvarchar(255), null
ScreenHeight int, null
ScreenWidth int, null
SerialNumber nvarchar(255), null
Prop_Size float, null
Service nvarchar(255), null
ServiceName nvarchar(255), null
SMBIOSBIOSVersion nvarchar(255), null
SocketDesignation nvarchar(255), null
Speed nvarchar(255), null
StatusInfo int, null
txtStatusInfoDesc nvarchar(255), null
SystemDirectory nvarchar(255), null
SystemType nvarchar(255), null
TotalPhysicalMemory bigint, null
TypeDetail int, null
txtTypeDetailDesc nvarchar(255), null
UPSPort nvarchar(255), null
UserName nvarchar(255), null
Version nvarchar(255), null
VideoModeDescription nvarchar(255), null
VolumeSerialNumber nvarchar(255), null
WakeUpType int, null
txtWakeUpTypeDesc nvarchar(255), null

dbo.vWbemObjectPhysicalMedia

Detail of the HW detection - Hard disks.

Column Type Description
lintWbemObjectId1 int, not null
lintWbemObjectId2 int, not null
intWbemObjectId int, not null
lintDetectId int, not null
bolVirtualObject bit, not null
__CLASS nvarchar(255), null
AdapterRAM float, null
AdapterType nvarchar(255), null
AttachedTo nvarchar(255), null
Availability int, null
BankLabel nvarchar(255), null
BaseBoard nvarchar(255), null
Capacity bigint, null
Caption nvarchar(255), null
ChassisTypes int, null
txtChassisTypesDesc nvarchar(255), null
Compressed bit, null
CSDVersion nvarchar(255), null
CurrentClockSpeed int, null
CurrentRefreshRate int, null
DataWidth int, null
Description nvarchar(255), null
DeviceID nvarchar(255), null
DeviceLocator nvarchar(255), null
DeviceType nvarchar(255), null
DHCPEnabled bit, null
DNSServerSearchOrder nvarchar(255), null
Prop_Domain nvarchar(255), null
Drive nvarchar(255), null
DriveType int, null
EDIDVersion nvarchar(255), null
FileSystem nvarchar(255), null
FormFactor int, null
txtFormFactorDesc nvarchar(255), null
FreeSpace float, null
InstallDate datetime, null
InfraredSupported bit, null
InterfaceType nvarchar(255), null
IPAddress nvarchar(255), null
IPEnabled bit, null
IPSubnet nvarchar(255), null
IRQNumber int, null
MACAddress nvarchar(255), null
ManufactureDate datetime, null
Manufacturer nvarchar(255), null
MaxCapacity int, null
MaxClockSpeed int, null
MaxRefreshRate int, null
MediaType nvarchar(255), null
MemoryDevices int, null
MemoryType int, null
txtMemoryTypeDesc nvarchar(255), null
MinRefreshRate int, null
Model nvarchar(255), null
MonitorManufacturer nvarchar(255), null
Monochrome bit, null
PartOfDomain bit, null
Prop_Name nvarchar(255), null
NetConnectionID nvarchar(255), null
Organization nvarchar(255), null
OSLanguage int, null
PNPDeviceID nvarchar(255), null
PortName nvarchar(255), null
ProcessorId nvarchar(255), null
Prop_Product nvarchar(255), null
RegisteredUser nvarchar(255), null
ScreenHeight int, null
ScreenWidth int, null
SerialNumber nvarchar(255), null
Prop_Size float, null
Service nvarchar(255), null
ServiceName nvarchar(255), null
SMBIOSBIOSVersion nvarchar(255), null
SocketDesignation nvarchar(255), null
Speed nvarchar(255), null
StatusInfo int, null
txtStatusInfoDesc nvarchar(255), null
SystemDirectory nvarchar(255), null
SystemType nvarchar(255), null
TotalPhysicalMemory bigint, null
TypeDetail int, null
txtTypeDetailDesc nvarchar(255), null
UPSPort nvarchar(255), null
UserName nvarchar(255), null
Version nvarchar(255), null
VideoModeDescription nvarchar(255), null
VolumeSerialNumber nvarchar(255), null
WakeUpType int, null
txtWakeUpTypeDesc nvarchar(255), null

dbo.wDocument

Documents.

Column Type Description
id int, not null
Name nvarchar(255), null
IdNumber nvarchar(255), null
lintDocumentKindId int, not null
txtIdNumber2 nvarchar(255), null
txtMemo nvarchar(max), null
IssuedDate datetime, null
CreatedDate datetime, not null
lintResellerCompanyId int, null
lintSrcNodeId int, null
lintDestNodeId int, null
txtResellerCompany nvarchar(255), null
liCreatedPersonId int, null
sCreatedPersonName nvarchar(255), null
dteRemoved datetime, null
liRemovedPersonId int, null
sRemovedPersonName nvarchar(255), null
TransferConfirmTypeId int, not null
SignDate datetime, null
SignPersonId int, null
SignedBy nvarchar(128), null
SignComputer nvarchar(255), null
intDocumentKindId int, not null
txtDocumentKind nvarchar(255), null
txtSrcNodeName nvarchar(255), null
txtDestNodeName nvarchar(255), null
txtLink int, null
DocumentFolderId int, not null
SummaryProtocol bit, not null
GiverFlags int, null
ReceiverFlags int, null

dbo.wIdSeq

Numeric sequence.

Column Type Description
intIdSeqId int, not null
IdSeqTypeId int, null
IdSeqType nvarchar(32), not null
txtPrefix nvarchar(255), null
NextNumber nvarchar(60), null
txtSuffix nvarchar(255), null
sName nvarchar(255), null
sKindName nvarchar(255), null
liKindId int, null
bUse bit, not null

dbo.spAssetTreeNodeChilds

Returns the object off-springs in the tree.

Parameters

Name Type Description
@nodeId int

dbo.spAssetTreeNodeChilds_Rights

Returns the object off-springs in the tree, adheres to the permission in the object tree.

Parameters

Name Type Description
@nodeId int
@personId int

dbo.spAssignLicenceItemToChildren

Assigns the license item to historical upgrades as well.

Parameters

Name Type Description
@LicHistItemId int

dbo.spCalcNodeName

Converts the tree object name according to the properties forming the object name.

Parameters

Name Type Description
@nodeId int

dbo.spCalcNodeNameAll

Converts the names of all tree objects, the names of which are formed from properties.

dbo.spCalcNodeNameClass

Converts the names of all tree objects, the names of which are formed from properties, according to the group ID.

Parameters

Name Type Description
@TemplateNodeId int

dbo.spCalcNodeNameList

Parameters

Name Type Description
@NodeIds nvarchar(max)

dbo.spCalcNodeNameSubtree

Converts the names of sub-tree objects, the names of which are formed from properties.

Parameters

Name Type Description
@parentId int

dbo.spCalcUnreadTicket

Sets the flag of the ticket to read/unread by the person.

Parameters

Name Type Description
@PersonId int
@HdTicketId int
@ActId int
@ApprovalItemId int

dbo.spCloseHdTicket

Required values will be stored in tHdTicket after closing the ticket.

Parameters

Name Type Description
@iHdTicketId int
@iSolverPersonId int
@bIgnoreRights bit

dbo.spConvertPropertiesToDate

Converts text properties of the specific kind to date type.

Parameters

Name Type Description
@intKindId int
@newKindName nvarchar(255)

dbo.spConvertPropertiesToFloat

Converts text properties of the specific kind to float type.

Parameters

Name Type Description
@intKindId int
@newKindName nvarchar(255)

dbo.spCopySection

Copies the @srcSectionId service and sets it as the child of the @dstParentSectionId service. The service can be copied including (@copyChildren) Subtree. The newly created service ID is available from the @newSectionId output parameter.

Parameters

Name Type Description
@srcSectionId int
@dstParentSectionId int
@copyChildren bit
@newSectionId int

dbo.spCreateDetects

Create detection according to parameters.

Parameters

Name Type Description
@nodes nvarchar(max) List of computer Ids separated with commas.
@kindId int Detection type ID (1=HW, 2=SW).
@isManual bit Detect immediately. Note: If the value is 1, the existing pending tickets are overwritten in order to accelerate them.
@methodId int Detection method ID. If it is NULL, the detection for this type is disabled.
@sharePath nvarchar(255) Path to the shared folder
@tcpIpPort int Agent TCP/IP port.
@isSwFull bit Full SW detection.
@swInclude nvarchar(255) SW detection, include files.
@swExclude nvarchar(255) SW detection, skip files.
@update bit Update the registry according to detection.
@period int Detection period (days).
@personId int Person ID. If it is NULL, use the system account.

dbo.spCreateDetectsBySetting

Plans detections according to saved setting to a specific computer (or to all computers in the active registry).

Parameters

Name Type Description
@nodes nvarchar(max) List of computer Ids separated with commas. If the parameter is NULL, detections are planned according to the saved setting to all computers in the active registry.
@isManual bit Detect immediately. Note: If the value is 1, the existing pending tickets are overwritten in order to accelerate them.
@personId int Person ID. If it is NULL, use the system account.

dbo.spCreateNodeFromTemplate

Creates an object based of the object template definition.

Parameters

Name Type Description
@templateClass int
@name nvarchar(255)
@target int
@person int
@skipGenerateFromSequence bit
@computerSetId int

dbo.spCustomColumn_Add

Add new custom field.

Parameters

Name Type Description
@sTable nvarchar(255)
@sColumn nvarchar(255)
@sTitle nvarchar(255)
@mDescription nvarchar(1024)
@nOrder float
@bUseColumnValue bit
@sType nvarchar(255)
@nLength int
@Multiline bit
@Localize bit
@RoleId int

dbo.spCustomColumn_Drop

Removing custom fields.

Parameters

Name Type Description
@sTable nvarchar(255)
@sColumn nvarchar(255)

dbo.spEvalFileRule

Evaluation of one rule for files recognition.

Parameters

Name Type Description
@FileImageId int

dbo.spEvalRegRule

Evaluation of the one rule for the recognition of registries.

Parameters

Name Type Description
@RegImageId int

dbo.spEvalSwDetection

Evaluates SW detection based on patters from the software products library.

Parameters

Name Type Description
@DetectId int

dbo.spGeneratePropValuesFromSequence

Sets other values ​​for properties by numeric sequences.

Parameters

Name Type Description
@NodeId int
@person int

dbo.spGetNextNumFromIdSeq

Increments numerical row definition and returns current definition. If uniqueness is breached, it automatically searches the next free number based on the row definition.

Parameters

Name Type Description
@IdSeqId int
@actualNum nvarchar(255)

dbo.spHdSection_UpdateName

Full service name update (@iHdSectionId) including path in service tree.

Parameters

Name Type Description
@iHdSectionId int

dbo.spHdSectionForRequesterSearch

Searching for the Requester’s services. Returns a table of services matching the entered parameters arranged by the path in the tree. The procedure can be customized. In order to customize the procedure, create a new procedure named spHdSectionForRequesterSearch_Custom and assign a permission to run it to the "db_executor" group. For the proper functionality of ALVAO applications, the procedure must receive the same parameters as the original procedure and return the same columns.

Parameters

Name Type Description
@sample nvarchar(300)
@count int
@personId int
@requesterId int
@isForMoveToService bit

dbo.spHdTicketPassToSolver_ExceptionalSolverList

Returns a list of exceptional solvers, used to assign tickets listed in table #temp1. The procedure can be customized. In order to customize the procedure, create a new procedure named spHdTicketPassToSolver_ExceptionalSolverList_SolverList_Custom and assign a permission to run it to the "db_executor" group. For the proper functionality of ALVAO applications, the procedure must receive the same parameters as the original procedure and return the same columns. The @iUserPersonId parameter, representing the signed in user, is not used in the standard procedure.

Parameters

Name Type Description
@iUserPersonId int

dbo.spHdTicketPassToSolver_SolverList

Returns a list of solvers, used to assign tickets listed in table #temp1. The procedure can be customized. In order to customize the procedure, create a new procedure named spHdTicketPassToSolver_SolverList_Custom and assign a permission to run it to the "db_executor" group. For the proper functionality of ALVAO applications, the procedure must receive the same parameters as the original procedure and return the same columns. The @iUserPersonId parameter, representing the signed in user, is not used in the standard procedure.

Parameters

Name Type Description
@iUserPersonId int

dbo.spHdTicketPassToSolverInHdSection_ExceptionalSolverList

Returns a list of exceptional solvers, used to assign the ticket when transitioning to the @iHdSectionId service.

Parameters

Name Type Description
@iHdSectionId int

dbo.spHdTicketPassToSolverInHdSection_SolverList

Returns a list of solvers, used to assign the ticket when transitioning to the @iHdSectionId service.

Parameters

Name Type Description
@iHdSectionId int

dbo.spHdTicketRecalcFirstReaction

Recomputes the solution of the first reaction for the ticket.

Parameters

Name Type Description
@ticketId int

dbo.spHdTicketRecalcNextActionDeadline

Recomputes the target date of the current target for the ticket.

Parameters

Name Type Description
@ticketId int

dbo.spHdTicketResolve

Switches the ticket to Resolved.

Parameters

Name Type Description
@iHdTicketId int
@iSolverPersonId int
@bIgnoreRights bit
@dResolved datetime

dbo.spHdTicketSolverOpen

Reopens the ticket by the solver.

Parameters

Name Type Description
@iHdTicketId int
@iSolverPersonId int

dbo.spInsertToOperatorServiceUsage

A new record is inserted to the OperatorServiceUsage table or the LastUsed value is updated at the existing record.
Only 20 latest records are saved in the table for each user.

Parameters

Name Type Description
@PersonId int ID of the main solver who used the given service while registering the ticket.
@HdSectionId int Used service ID while registering the ticket.

dbo.spInsertToPersonEmailUsage

Inserts a new record into the PersonEmailUsage table.

Parameters

Name Type Description
@UsedByPersonId int ID of the user who used the e-mail address.
@UsedEmail varchar Used e-mail address for sending the message.

dbo.spMoveNode

Moves the object in the object tree.

Parameters

Name Type Description
@node int
@target int
@person int

dbo.spMoveNodes

Bulk transfer of objects.

Parameters

Name Type Description
@nodeIds nvarchar(max) List of object IDs, separated by commas.
@destNodeId int ID of target object.
@personId int ID of the person who is performing the operation.
@dteHist datetime Date of transfer.
@retCode int Returned value in the form of a bit array:
- 0 = operation was successful.
- 1 = user is not authorized to transfer objects (role).
Some objects were not transferred because:
- 2 = the user is not authorized to carry out the transfer (object security).
- 4 = the object has the attribute "immovable".
- 8 = the transferred object is also the target object.
- 16 = the target object is also a child object of one of the moved objects.
- 32 = the transferred object is already a child object of the target object.
- 64 = is moved to the Recycle Bin or Discarded assets and some objects have their own propertyIt is responsible for the assets together with a specific user

dbo.spNotifyMacros

Auxiliary procedure which inserts the values of the macros used for configuring notifications into the #T table.

Parameters

Name Type Description
@iHdTicketId int

dbo.spOpeningHoursCache_Update

Updates the tOpeningHoursCache table for specific operating hours.

Parameters

Name Type Description
@openingHoursId int ID of operating hours (tOpeningHours.iOpeningHoursId).

dbo.spPersonByPhoneNumber

Finds the user based on telephone number.

Parameters

Name Type Description
@caller nvarchar(255)

dbo.spPersonSearch

The procedure returns the list of persons according to the searched chain. The procedure can be customized. In order to customize the procedure, create a new procedure named spPersonSearch_Custom2 and assign a permission to run it to the "db_executor" group. For a proper functionality of ALVAO applications, the procedure must receive the same parameters as the original ones (see below) and return the same columns. The procedure returns the table containing the following columns:
PersonId - contains Id of the User found. We do not recommend customizing.
PersonEmail - contains the primary e-mail of the User found. We do not recommend customizing.
PersonEmail2 - it contains the secondary e-mail of the User found by default. We do not recommend customizing.
DisplayLine1 - it contains the User name and surname by default. The value of this column is used in prompting the persons on the first line of the item on the WebApp. The column can be customized.
DisplayLine2 - contains the department, office, personal number, organization, office phone and cell phone of the person. The value of this column is used in prompting the persons on the second line of item on the WebApp. The column can be customized.
DisplaySingleLine - it contains DisplayLine1 and DisplayLine2 combined columns by default. The column can be customized.

Parameters

Name Type Description
@sample nvarchar(100) Searched string. If the procedure is not customized, the search proceeds in the person's name, department, office, personal number, organization, office phone number and cell phone number.
@accountId int Id of the organization in which the persons are to be searched. If the value is NULL the search will take place among all persons.
@guest bit It specifies whether the Host type user will also be shown in the results.
@personId int Person Id. If it is filled and the @sample parameter is NULL, the procedure returns a person with the given Id.
@where nvarchar(4000) Text string in which it is possible to define the custom part of the where condition for an assembled query. For proper functionality of ALVAO applications it is necessary that the custom procedure contains a tPerson table with a p alias.
@top int Specifies the number of selected records. If the @top is not filled in, the procedure returns 100 records.
@onlyCustomizableUsers bit
@rightLimitationPersonId int

dbo.spReadAllCommunication

Marks all communication within the ticket regarding the entered person as read.

Parameters

Name Type Description
@PersonId int
@TicketId int

dbo.spReadAllDiary

Marks all ticket events with regard to the entered person as read.

Parameters

Name Type Description
@PersonId int
@TicketId int

dbo.spRebuildHdSectionLocalizationCache

Restores the localization cache for services.

dbo.spRebuildLocalizationCache

Restores all the localization cache.

dbo.spRebuildReorganizeIndexes

Rebuild or reorganize all indexes in the database based on their current fragmentation.

dbo.spRecalcCustColInformation

Recalculates information about the type and length of records in the tColumn table.

dbo.spRefreshLicProductCoverage

Updates the ProductCoverage table (the whole one or only a specific license)

Parameters

Name Type Description
@LicHistId int

dbo.spRefreshNodeParent

Recalculates the parent-child object cache in the tblNodeParent table.

Parameters

Name Type Description
@parentId int The ID of the object in whose sub-tree the cache is to be recalculated. NULL = whole tree.

dbo.spRefreshNodePath

Updates the cache of the path in the tree (tblNode.txtPath).

Parameters

Name Type Description
@node int

dbo.spRefreshRolePersonMembership

Updates the cache of the persons' membership in groups.

dbo.spRefreshSwProfileProductMembership

Updates the cache of the software sub-profiles membership in profiles.

dbo.spRemoveDetectResults

Removes the results of specific detections (ID,ID,...).

Parameters

Name Type Description
@detlist nvarchar(max)

dbo.spRemoveDetects

Removes the specific detection (ID,ID,...).

Parameters

Name Type Description
@detlist nvarchar(max)

dbo.spRemoveNodes

Permanently removes specific objects from tree (ID,ID,...).

Parameters

Name Type Description
@nodes nvarchar(max)

dbo.spRemoveObjects

Permanently deletes specific objects from the tree, including child objects (ID, ID ...).

Parameters

Name Type Description
@nodes nvarchar(max)
@childonly bit
@maxremove int

dbo.spReplaceSectionRights

Overwrites the permissions of the @dstSectionId service by permissions according to @srcSectionId service.

Parameters

Name Type Description
@srcSectionId int
@dstSectionId int

dbo.spReplaceSectionSLA

Overwrites the SLA setting of the @dstSectionId service by SLA setting according to @srcSectionId service.

Parameters

Name Type Description
@srcSectionId int
@dstSectionId int

dbo.spRequestCommunication

Ticket events in the Communication, Important or Detailed log mode.

Parameters

Name Type Description
@iHdTicketId int Ticket ID (tHdTicket.iHdTicketId).
@showRemoved bit Display deleted records. 0 = no, 1 = yes.
@iPersonId int Logged in person ID (tPerson.iPersonId).
@start int The order of the event from which the result will be returned (sorted chronologically).
@specificActId int Specific event ID (Tact.iActId). If entered, the content of only this one event is returned.
@mode int Mode. 1 = Communication, 2 = Important, 3 = Detailed log.
@localeId int LCID of the language in which the dynamically generated events will be generated. E.g. for CZ = 1029, EN = 1033.
@ftsConditions nvarchar(max)
@query nvarchar(max)
@top int Limits number of returned events.
@includeTotal bit 1 = Total column contains number of all events, 0 = Total column is NULL

dbo.spRequiredPropertyValuesCheck

Converts the warning cache to blank mandatory properties in the tblNode table.

Parameters

Name Type Description
@nodeIds nvarchar(max) The ID of the object in which the cache is to be recalculated.
@recalculateAll bit Flag whether to recalculate the cache for all objects in the tblNode table.

dbo.spRequiredPropertyValuesCheck_TemplateProp

Parameters

Name Type Description
@kindId int

dbo.spSavePersonTicketDisplay

Inserts a record in the history of the last viewed tickets of the requester.

Parameters

Name Type Description
@ticketId int
@personId int

dbo.spSetContextInfo

Will set the user’s ID and date of action within the context of the database connection. These data are used, e.g., in the triggers which create the audit trace.

Parameters

Name Type Description
@personId int User ID (tPerson.iPersonId)
@date datetime Date & time. If not entered, the current date and time will be used.

dbo.spStateReqCol

Returns a table with required items for transitioning the ticket @TicketId to @NewStateId.

Parameters

Name Type Description
@TicketId int
@NewStateId int
@LocaleId int

dbo.spTakeLicence

Withdraws license for the computer software.

Parameters

Name Type Description
@LicHistItemId int

dbo.spTicketSearch

Returns a list of tickets by the specified string.

Parameters

Name Type Description
@sample nvarchar(100)
@personId int
@count int
@where nvarchar(4000)

dbo.spTransferLicence

Transfers the license on a different computer / to a different cost center.

Parameters

Name Type Description
@itemId int
@person int
@NewComputerNodeId int
@NewCostCentre nvarchar(255)

dbo.spUpdateColumnValuePath

Updates values in hierarchic list of values (tColumnValue) for the @ColumnId custom field.

Parameters

Name Type Description
@ColumnId int

dbo.spUpdateFTS

Update data in the FullTextSearch column for a specific @iHdTicketId ticket or for all tickets when entering 0 to the parameter.

Parameters

Name Type Description
@iHdTicketId int

dbo.spUpdateHdSectionRightsCache

Updates the authorization cache on services.

dbo.spUpdateInsertProperty

Updates the value of ALVAO system settings. If the setting does not exist, it is created.

Parameters

Name Type Description
@PropertyName nvarchar(255)
@sPropertyValue nvarchar(2048)
@bPropertyValue bit
@iPropertyValue int
@dPropertyValue datetime

dbo.spUpdateNodeCachedCols

Updates values in cached object columns.

Parameters

Name Type Description
@nodeIds nvarchar(max) List of object IDs (tblNode.intNodeId), separated by commas. When NULL, procedure updates columns on all objects.

dbo.spUpdatePersonManager

The procedure for the update of the pre-counted structure of managers and employees.

dbo.spUpdatePropCache_All

Updates property inheritance for the whole database.

dbo.spUpdatePropCache_Nodes

Parameters

Name Type Description
@nodeIds nvarchar(max)

dbo.spUpdatePropCache_ObjMoved

Updates property inheritance after the object move in the tree.

Parameters

Name Type Description
@objId int

dbo.spUpdatePropCache_ObjNew

Updates property inheritance after a new object was created.

Parameters

Name Type Description
@objId int

dbo.spUpdatePropCache_PropDel

Updates property inheritance after the object properties were deleted.

Parameters

Name Type Description
@objId int
@kindId int

dbo.spUpdatePropCache_PropNew

Updates property inheritance after a new object property was added.

Parameters

Name Type Description
@propId int

dbo.spUpdatePropCache_PropValChanged

Updates property inheritance after a change in the property value.

Parameters

Name Type Description
@propId int

dbo.spUpdatePropCache_Subtree

Updates the property inheritance for a specific subtree.

Parameters

Name Type Description
@nodeId int

dbo.spUpdatePropCache_TemplateProp

Parameters

Name Type Description
@kindId int

dbo.spUpdatePropertyValue

Changes the value of the object property in AM. If history is permitted for the object, the change will be recorded in the log. If the property is the name of the object, it will be converted according to the new value.

Parameters

Name Type Description
@propertyId int
@value nvarchar(255)
@personId int

dbo.spUpdateSlaPausedHours

Recalculates the time period of the SLA ticket pause.

Parameters

Name Type Description
@ticketId int

dbo.spUpdateStatistics

Updating statistics of all tables in the database.

dbo.spUpdateTicketAlert

Updates the record in tHdTicket based on the current TicketAlert content.

Parameters

Name Type Description
@iHdTicketId int Ticket ID.

dbo.spUpdateTicketDeadline

Updates the Ticket.Date item for changes made to the requested SLA.

Parameters

Name Type Description
@ticketId int
@slaId int
@newSlaId int

dbo.spUpdateTicketHoursToCurrentTarget

Recomputes the time elapsed from the previous operating hours interval to the due date of the current target, either for all tickets with an internal target (when 1 is in @forceALL), for a specific ticket (when @ticketID is entered), or for all tickets which were transferred to the next interval of the operating hours (when NULL is entered in both parameters).

Parameters

Name Type Description
@forceAll bit Decide whether the recalculation should be done for all tickets with an internal goal.
@ticketId int Ticket number for which a recalculation will be forced.

dbo.spUpdateTicketLastAction

Coverts the date of the last action related to the entered ticket number.

Parameters

Name Type Description
@TicketId int

dbo.spUpdateTicketShiftedDeadlines

Adjusts the Due date of resolution on the tickets with specific SLA.

Parameters

Name Type Description
@slaId int

dbo.spWebAppLoginDelay

Protection against password-guessing attack.

Parameters

Name Type Description
@loginTry int

dbo.DefaultSlaId

Returns the default SLA for on-duty requesters.

Parameters

Name Type Description
@iHdSectionId int
@iPersonId int

dbo.fAddressString

Formats the address properties from tAddress to one string.

Parameters

Name Type Description
@addressId int

dbo.fDate

Returns date without time only.

Parameters

Name Type Description
@datetime datetime

dbo.fDateHoursMinutes

Cut-off of seconds from date and time records.

Parameters

Name Type Description
@d datetime

dbo.fDeadline

Calculates deadline in the service operating hours.

Parameters

Name Type Description
@liOpeningHours int
@dFrom datetime
@nHours float

dbo.fHtmlString

Encodes a string as valid HTML, including ends of lines.

Parameters

Name Type Description
@s nvarchar(4000)

dbo.fLastLevelDomain

Returns the last level of the domain.

Parameters

Name Type Description
@LoginWithDomain nvarchar(255)

dbo.fnCheckRelCycles

Checks the circular task link between tickets.

Parameters

Name Type Description
@trId int
@ticketBegin int
@ticketEnd int
@relTypeId int

dbo.fnCheckRelCyclesLicHist

Function for reviewing a circular task.

Parameters

Name Type Description
@nrId int
@beginLicHistId int
@endLicHistId int
@relTypeId int

dbo.fnCheckRelCyclesNode

Function for reviewing a circular task.

Parameters

Name Type Description
@nrId int
@beginNodeId int
@endNodeId int
@relTypeId int

dbo.fnCheckRelDuplicity

Checks the link between tickets for duplicity.

Parameters

Name Type Description
@trId int
@ticketBegin int
@ticketEnd int
@relTypeId int

dbo.fnCheckRelOneToMany

Checks whether the ticket has maximum one link of the 1:N type.

Parameters

Name Type Description
@trId int
@ticketBegin int
@ticketEnd int
@relTypeId int

dbo.fnCutSymbolsFromQuery

Returns a string without unnecessary symbols.

Parameters

Name Type Description
@sample nvarchar(max)

dbo.fnFileStringInfoCsvSignature

CSV file signature from FileStringInfo part.

Parameters

Name Type Description
@id int

dbo.fnFindAssetUserFromPerson

According to PersonId of the user in Administration, NodeId finds the user in the objects tree in AM.

Parameters

Name Type Description
@personId int

dbo.fnFloatHourToTimeString

Converts the value of hours from a floating point number into a text string in the h:mm format.

Parameters

Name Type Description
@hours float

dbo.fnFloatToCharExactLength

The function returns a number (float) as a string with the set minimum length of the integer part and the maximum length of the fractional part, which is guaranteed by completing with zeroes, or rounding where applicable. The maximum length is 50, which is an appropriately selected constant.

Parameters

Name Type Description
@value float
@intLen int
@decLen int

dbo.fnGetBackupKindName

Suffix of properties with original data in which the conversion to another data type failed.

Parameters

Name Type Description
@intKindId int

dbo.fnGetDateDiffInOpeningHours

Custom difference in hours between two dates in given operating hours.

Parameters

Name Type Description
@from datetime Date from (UTC)
@to datetime Date until (UTC)
@openingHoursId int Identifier for operating hours

dbo.fnGetNextSectionId

dbo.fnGetNextTicketId

Function returns id of newly created ticket.

dbo.fnGetSlaByImpactUrgency

Finds best SLA for a given requester and service based on impact and urgency items.

Parameters

Name Type Description
@impactColumnValueId int Impact ID, value iColumnValueId from table tColumnValue.
@urgencyColumnValueId int Urgency ID, value iColumnValue from table tColumnValue
@hdSectionId int Service ID
@requesterPersonId int Requester ID

dbo.fnGetUnreadCount

Number of unread events of the person on ticket.

Parameters

Name Type Description
@PersonId int
@TicketId int

dbo.fnHdSectionWithoutLast

The function returns the full service name (path) excluding the name of the service

Parameters

Name Type Description
@SectionId int

dbo.fnLastLocalMidnightUtc

The calculation of the last local midnight according to UTC time and the time zone.

Parameters

Name Type Description
@utc datetime
@tzuid nvarchar(128)

dbo.fnLocalTime

Converts UTC data to the specific time zone.

Parameters

Name Type Description
@utc datetime
@tzuid nvarchar(128)

dbo.fnLocalTimeString

Converts UTC data to the specific time zone and returns as a string formated in specified language.

Parameters

Name Type Description
@utc datetime
@tzuid nvarchar(128)
@localeId int

dbo.fnNextLocalMidnightUtc

The calculation of the following local midnight according to UTC time and the time zone.

Parameters

Name Type Description
@utc datetime
@tzuid nvarchar(128)

dbo.fnPersonLoginWithoutDomain

Username of a person without a domain.

Parameters

Name Type Description
@sPersonLogin nvarchar(255)

dbo.fnReportedTime

The calculation of time reported on the selected day and for the selected employee.

Parameters

Name Type Description
@utc datetime
@tzuid nvarchar(128)
@personId int

dbo.fnStartWorkTime

The calculation of the time at which the selected employee began working on the selected day.

Parameters

Name Type Description
@utc datetime
@tzuid nvarchar(128)
@personId int

dbo.fnTimeZoneOffset

Returns the deviation in hours and minutes of the time zone from UTC at a given time.

Parameters

Name Type Description
@utc datetime Time in UTC.
@tzuid nvarchar(128) Time zone identifier, see dbo.TimeZone.uid.

dbo.fnTodayHour

Converts a floating point number into the item type date and time where date is today's date and time is transferred from the parameter.

Parameters

Name Type Description
@hour float

dbo.fnUtcTime

UTC time calculated from the local time and time zones.

Parameters

Name Type Description
@local datetime
@tzuid nvarchar(128)

dbo.fnWorkTimeAtDay

The calculation of the worked on the selected day for the selected employee.

Parameters

Name Type Description
@utc datetime
@tzuid nvarchar(128)
@personId int

dbo.fnWorkTimeToday

The calculation of the time at which the selected employee began working on the selected day. The calculation does not consider the end of the day, only up to "now"

Parameters

Name Type Description
@utc datetime
@tzuid nvarchar(128)
@personId int

dbo.fRelatedCompany

Ticket - "Related Organizations" item

Parameters

Name Type Description
@iHdTicketId int

dbo.fStripDomain

Username of a user without a domain.

Parameters

Name Type Description
@LoginWithDomain nvarchar(255)

dbo.fSuggestResolutionDate

Default due date by SLA.

Parameters

Name Type Description
@Ticketid int

dbo.GetProperty

Returns 1 value from the tProperty table based on the set code.

Parameters

Name Type Description
@key nvarchar(255)

dbo.ftApprovers

Position for determining the approvers of a specific approval step”.

Parameters

Name Type Description
@approvalItemId int

Return table

Column Type Description
iPersonId int
sPerson nvarchar(1024)
sPersonEmail nvarchar(1024)

dbo.ftAttendanceMonthReport

Function that creates the table for the employee's monthly report

Parameters

Name Type Description
@month int
@year int
@personId int
@curPersonId int

Return table

Column Type Description
id int
day datetime
lastMidnight datetime
nextMidnight datetime
isWeekend bit
workTime float
holiday nvarchar(255)
doLink bit
coverWithWorkLoad bit
tolerance int

dbo.ftCanManageKnowledge

List of services and articles that the given user may administer.

Parameters

Name Type Description
@userId int

Return table

Column Type Description
SectionId int
ArticleId int

dbo.ftCommaListToTableIds

Conversion of value list string (ID,ID,...) to value table.

Parameters

Name Type Description
@list nvarchar(max)

Return table

Column Type Description
id int

dbo.ftCompanySearch

Search of organizations across all system items.

Parameters

Name Type Description
@sample nvarchar(100)
@accountId int

Return table

Column Type Description
AccountId int
CompanyInfo nvarchar(300)
Address nvarchar(max)
Address2 nvarchar(max)
ItemOrder int

dbo.ftComputerSwManager

People responsible for software installed on the computer

Parameters

Name Type Description
@ComputerId int

Return table

Column Type Description
ComputerId int
SwManagerNodeId int
SwManagerPersonId int

dbo.ftDeviceSearch

Searching for the object in the tree. Returns a table of objects matching the entered parameters arranged by the path in the tree. The function can be customized. In order to customize the function, create a new function named ftDeviceSearch_Custom2 and assign a permission to run it to the "db_executor" group. For a proper functionality of ALVAO applications, the function must receive the same parameters as the original functions and return the same columns.

Parameters

Name Type Description
@sample nvarchar(300) Searched string. The search proceeds in the path of the tree, object name, kind, serial number, inventory number and asset number. If empty or NULL, the function returns only the assets entrusted to the requester. Otherwise, the function returns also objects that the user is authorized to see.
@nodeId int ID of the object currently selected. It will be shown as the first in the result.
@count int Number of items in the return table.
@personId int Signed-in user ID.
@requesterId int ID of the selected ticket requester.
@classIds nvarchar(max) ID of object types that limit searching. If the value is NULL, all object types are being searched.

Return table

Column Type Description
DeviceId int Object ID.
DeviceName nvarchar(300) Displayed object name.
DeviceInfo nvarchar(300) Displayed name in the menu during searching. Form: “object kind: object name; inventory number, asset number, serial number".
DeviceIconId int Icon ID.
DevicePath nvarchar(1024) Path to object in tree.
ItemOrder int The value by which the result is sorted.

dbo.ftGetContextInfo

The function will return current data in the context of a database connection.

Return table

Name Type Description
PersonId int User ID (tPerson.iPersonId). If not set, the ID of the system user will be used instead.
Date datetime Date & time. If not set, the current date and time will be used.

dbo.ftLicHistRelations

The function to generate the list of links for the selected license.

Parameters

Name Type Description
@licHistId int

Return table

Column Type Description
id int
LicHistRelationTypeId int
ModifiedDate datetime
ModifiedByPerson nvarchar(255)
Straight bit
BeginLicHistId int
BeginLicHistRelation nvarchar(32)
BeginDteDate datetime
BeginTxtLicName nvarchar(255)
BeginLicenseCount int
BeginTxtProductName nvarchar(255)
BeginTxtResellerCompany nvarchar(255)
BeginTxtLicType nvarchar(255)
BeginTxtProductType nvarchar(255)
BeginIntCurrentCount int
BeginIntAssignedCount int
BeginDteDateExpire datetime
BeginTxtActivationKey nvarchar(1024)
BeginTxtInventoryNum nvarchar(255)
BeginTxtInvoice nvarchar(255)
BeginTxtLang nvarchar(255)
BeginBolDowngrade bit
BeginTxtMemo nvarchar(max)
EndLicHistId int
EndLicHistRelation nvarchar(32)
EndDteDate datetime
EndTxtLicName nvarchar(255)
EndLicenseCount int
EndTxtProductName nvarchar(255)
EndTxtResellerCompany nvarchar(255)
EndTxtLicType nvarchar(255)
EndTxtProductType nvarchar(255)
EndIntCurrentCount int
EndIntAssignedCount int
EndDteDateExpire datetime
EndTxtActivationKey nvarchar(1024)
EndTxtInventoryNum nvarchar(255)
EndTxtInvoice nvarchar(255)
EndTxtLang nvarchar(255)
EndBolDowngrade bit
EndTxtMemo nvarchar(max)

dbo.ftLicHistSearch

The function to search for the license.

Parameters

Name Type Description
@sample nvarchar(300)
@licHistId int
@count int

Return table

Column Type Description
LicHistId int
LicHistInfo nvarchar(300)
ItemOrder int

dbo.ftNodeRelations

Function that generates a list of links for the selected object with disabled tree rights.

Parameters

Name Type Description
@nodeId int
@showHidden bit

Return table

Column Type Description
id int
NodeRelationTypeId int
BeginNodeId int
BeginNodeRelation nvarchar(32)
BeginNodeKind nvarchar(255)
BeginNodeName nvarchar(255)
BeginNodePath nvarchar(1024)
EndNodeId int
EndNodeRelation nvarchar(32)
EndNodeKind nvarchar(255)
EndNodeName nvarchar(255)
EndNodePath nvarchar(1024)
CreatedDate datetime
CreatedByPerson nvarchar(255)
RemovedDate datetime
RemovedByPerson nvarchar(255)
Straight bit
Level int

dbo.ftPersonFromLogin

Search person according to login name

Parameters

Name Type Description
@login nvarchar(255)

Return table

Column Type Description
id int
Person nvarchar(255)
Login nvarchar(255)
Email nvarchar(255)
Pswd nvarchar(255)
System bit
AccountDisabled bit
Hidden bit
Guest bit
SID nvarchar(255)
AdGuid nvarchar(255)

dbo.ftPersonSearchExtended

Extended search of persons across all system items.

Parameters

Name Type Description
@sample nvarchar(100)
@accountId int
@guest bit
@personId int

Return table

Column Type Description
PersonId int
PersonInfo nvarchar(300)
ItemOrder int

dbo.ftRelation

Linked ticket. The function is used to populate the fields in the dialog for updating selected links (@trId) on the Ticket links tab @ticketId.

Parameters

Name Type Description
@trId int
@ticketId int

Return table

Column Type Description
BeginHdTicketId int
EndHdTicketId int
TicketRelationTypeId int

dbo.ftRelationsTypes

Types of links between tickets. The function is used to populate the link menu.

Parameters

Name Type Description
@localeId int

Return table

Column Type Description
relIdDir int
BeginName nvarchar(200)
EndName nvarchar(200)
MenuOrderStr nvarchar(200)
LocalizedBeginName nvarchar(200)
LocalizedEndName nvarchar(200)

dbo.ftTicketsStateIntersectList

The intersection of statuses for @TicketIds tickets, which you can transition to from ticket statuses, with the exception to Resolved.

Parameters

Name Type Description
@TicketIds nvarchar(200)

Return table

Column Type Description
id int
TicketState nvarchar(64)
Order int
TicketStateBehaviorId int

dbo.ftTicketStateList

The list of statuses for the @TicketIds ticket, which you can transition to from the current status, with the exception to Resolved.

Parameters

Name Type Description
@TicketId int

Return table

Column Type Description
id int
TicketState nvarchar(64)
Order int
TicketStateBehaviorId int

dbo.ftTicketStateListIncResolved

The list of statuses for the @TicketIds ticket, which you can transition to from the current status.

Parameters

Name Type Description
@TicketId int

Return table

Column Type Description
id int
TicketState nvarchar(64)
Order int
TicketStateBehaviorId int

dbo.ftTicketStateMultiList

Function for the return of the intersection of possible states (including Solved/Closed) for multiple tickets.

Parameters

Name Type Description
@TicketIds nvarchar(max)

Return table

Column Type Description
id int
TicketState nvarchar(64)
Order int
TicketStateBehaviorId int

dbo.tfDay

Calendar of days starting with @Begin to @End (excluding).

Parameters

Name Type Description
@Begin datetime
@End datetime

Return table

Column Type Description
dDay datetime

dbo.tfPersonManager

Direct managers.

Return table

Name Type Description
liPersonManagerSubordinatePersonId int
liPersonManagerManagerPersonId int

dbo.tfSplitString

The function divides the value based on a preset separator.

Parameters

Name Type Description
@string nvarchar(max)
@splitChar nvarchar(1)

Return table

Column Type Description
word nvarchar(1024)

 

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