Technical requirements

Unless otherwise noted, these are versions of products with valid extended support within the Microsoft product lifecycle at the time this version of Alvao was released, i.e. 4/2024.

Service Desk

Servers (valid for on-premises)

Microsoft Windows Server
Microsoft SQL Server (all editions including Express Edition) or Azure SQL Database
Microsoft .NET Framework 4.8
Microsoft ASP.NET Core 6 Runtime - Windows Hosting Bundle
Microsoft Internet Information Services Server (IIS) with IIS 6 Management Compatibility installed
Microsoft Exchange or Microsoft 365 (optional)
SMTP server (optional)

Servers (valid for Azure cloud)

Azure App Service
- Runtime stack: .NET 6 (LTS)
- Operating system: Windows
Azure SQL database
Microsoft Exchange or Microsoft 365 (recommended)
SMTP server (optional)

User setup

Web browser - Microsoft Edge recommended.

Asset Management

Servers (valid for on-premises)

Microsoft Windows Server
Microsoft SQL Server (all editions including Express Edition) or Azure SQL Database
Microsoft .NET Framework 4.8
Microsoft .NET Runtime 6
Microsoft Internet Information Services Server (IIS) with IIS 6 Management Compatibility installed
SMTP server (optional)

Servers (valid for Azure cloud)

Azure App Service
- Runtime stack: .NET 6 (LTS)
- Operating system: Windows
Azure SQL database
SMTP server (optional)

Technician computers

Microsoft Windows
Microsoft .NET Framework 4.8
Web browser - Microsoft Edge
Microsoft Office (recommended)

Other computers on the network

Any computers and other devices can be registered in ALVAO, regardless of their operating system.
For automatic hardware and software detection, computers must meet the following requirements:

Microsoft Windows
Microsoft .NET Framework 4.8 or higher - for Agent installation

Some older versions of the Windows operating system can also be detected automatically:

Microsoft Windows 8.1/8, Windows 7, Vista, - can be detected by Agent
Microsoft Windows XP - can be detected by Agent 10.0
Microsoft Windows 2000/95/98/Me/NT4 SP6 - can only be detected with Agent 5.0

Did not find what you were looking for? Ask our technical support team.