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ALVAO for Outlook (Desktop add-in) - Content is rendered outside the taskbar

This article is about product releases

ALVAO Service Desk 10.4 FIX2 and higher

Symptoms

If the Outlook window is moved to another monitor with a different DPI setting, the OA content appears outside the taskbar, sometimes even outside the Outlook window.

Cause

The cause is a bug in the web browser used to render the WA content in OA.

Solution

-

Workaround

Outlook - File - Options - Optimize for compatibility or upgrade to Windows 11

Steps to reproduce this behavior

  1. Set different DPIs on your monitors.
  2. Move Outlook window with OA to another monitor.

Attachments

Issue number

T115357ALVAO

 

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