Log analysis

Alvao stores information in the logs of the following types:

Diagnostics log - contains issues related to the configuration of the application that can be remedied by Administrators.
Security audit logs - changes in security settings, e.g. user roles and permissions, as well as user sign-ins, are stored in these logs.
App provider diagnostics logs - logs of issues related to application provisioning, e.g., hard drive free space issues, etc. These logs are not available in Alvao SaaS.

Diagnostics log

To access this log, first create a data query displaying all information in the log. Go to Administration - Data queries and use the New - Diagnostics log command. The command will create the new data query. Then, adjust user permissions and other settings if necessary, and enable the query.

Eligible users can view the log on the Data queries page by choosing the Diagnostics log.

Tip:

Receive the content of the log in your mailbox by creating a periodic alert. In Administration - Periodic alerts use the New - Configuration and operation issues command to create the alert.

Security audit logs

The security audit trail is divided into two logs:

Security change log - changes in security settings, e.g., user roles and permissions.
Signin log - user sign-ins in applications.

To access these logs, first create a data query for each log. Go to Administration - Data queries and use the New - Security change log and New - Signin log commands respectively.

Eligible users can view the log on the Data queries page by choosing the given query.

The Security change log contains the following information:

Changes to user information
Assigning users and groups to groups
User and group permissions to services
Service SLAs assignments to users and groups
User and group permissions to object properties
User and group permissions to objects

App provider diagnostics logs

These logs are available only in on-premises scheme.

Each server application has its separate log.

Application	Log location
Alvao WebApp	N/A
Custom Apps WebService	Windows Event Viewer: Applications and Services Logs / AlvaoCustomAppsWebService
REST API	Windows Event Viewer: Applications and Services Logs / AlvaoRestApi
Alvao Service	Windows Event Viewer: Applications and Services Logs / AlvaoService
Alvao SNMP Scanner	Windows Event Viewer: Applications and Services Logs / AlvaoSnmpScanner

Did not find what you were looking for? Ask our technical support team.