Known issues

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This page lists known issues with the product in the selected release and how to resolve them. For a full list of issues that have already been fixed, see the Release notes - Released updates page.

Critical issues

Issue	Fix planned for release
WA - New ticket / New event - Description field - Inserted image - Can be lost after some time (T158241ALVAO)	11.2/FIX1 (2024-05-09)

Critical issue definition: A problem that makes the product impossible to use, i.e.: a) the "crashing" of the entire system or an important part of it during normal use; b) the loss or corruption of data during normal use.

Medium issues

Issue	Fix planned for release
ALVAO for Outlook (Desktop add-in) - New ticket - Error 500 - String cannot be of zero length (T155950ALVAO)	11.2/FIX1 (2024-05-09)
SD WA - Impact and Urgency - Edit values - Error 500 - Subquery returned more then 1 value (T156407ALVAO)	11.2/FIX1 (2024-05-09)
AM - Agent - computers with long hostnames are detected with short name (only 15 characters) (T156851ALVAO)	11.2/FIX1 (2024-05-09)
MS Entra - User provisioning (SCIM) - Bad request: An item with the same key has already been added. (T156872ALVAO)	11.2/FIX1 (2024-05-09)
Intune Connector - information of several computers from Intune is overwritten into one computer in Asset Management (T157470ALVAO)	11.2/FIX1 (2024-05-09)
Enterprise API - Attachments are missing (T157724ALVAO)	11.2/FIX1 (2024-05-09)
SD Custom Apps - Applications do not work (T158052ALVAO)	11.2/FIX1 (2024-05-09)
AM Console - Bulk edit property - Doesn't work for custom properties (T158539ALVAO)	11.2/FIX1 (2024-05-09)
SNMP Network Discovery - doesn't work on non-English database, an error "Object properties were not updated, value 'Yes' is not in the value list" is in the log (T158705ALVAO)	11.2/FIX2 (2024-06-06)
ALVAO for Teams - Create ticket - Bad request (T158786ALVAO)	11.2/FIX2 (2024-06-06)
SD Enterprise API - Filter records with custom field value - Invalid column name 'myCustomItem' (T158379ALVAO)	11.2/FIX2 (2024-06-06)
WA - Administration - AM - Property definitions - Edit properties - Change data type - Timeout (T157352ALVAO)	11.2/SP1 (2024-09-12)
Enterprise API: The column 'xyz' was specified multiple times for 'AllRows' (T155281ALVAO)	11.2/SP1 (2024-09-12)
AM Agent - if there is an error in communication with WS, sometimes it does not log the error details (T158671ALVAO)	11.2/SP1 (2024-09-12)
ALVAO for Outlook (Desktop add-in) - Dynamic distribution list - E-mail with only this address in recipient fields can't be saved into the Service Desk (T149907ALVAO)	-
MS Entra - User provisioning (SCIM) - Setting a user attribute to empty is not transferred to ALVAO (T153999ALVAO)	-

Definition of a medium issue: A problem limiting the use of the product, i.e.: (a) significant problems in use that are surmountable by an alternative problem-solving procedure; (b) a part of the product deviates significantly from the specification in the documentation.

Minor issues

Issue	Fix planned for release
SD - Grid view - Popover menu cannot be closed in some scenarios (T155006ALVAO)	11.2/FIX1 (2024-05-09)
SD - New ticket - .mht attachment - error 500 (T155925ALVAO)	11.2/FIX1 (2024-05-09)
SD - Services - Loading messages - Ticket is created twice (T156757ALVAO)	11.2/FIX1 (2024-05-09)
ImportAD - Error "Object reference not set to an instance of an object" (T157492ALVAO)	11.2/FIX1 (2024-05-09)
SD - New ticket form - Manager of service could not assign new ticket to a solver (T157655ALVAO)	11.2/FIX2 (2024-06-06)
AM - Object security - Object templates cannot be picked from tree view (T158591ALVAO)	11.2/FIX2 (2024-06-06)
User provisioning - User object in Asset management - Country and State or Province properties are swapped (T157474ALVAO)	11.2/FIX2 (2024-06-06)
SD - Tickets created automatically from a template - Request description does not list any linked objects, even when objects are present on a ticket template (T156806ALVAO)	11.2/SP1 (2024-09-12)
WA - Tables - View - Share - Select user or group - name with <> causes error (T156991ALVAO)	11.2/SP1 (2024-09-12)
WA - Administration - Groups - Group "Creators of tickets on behalf of other users" has english name (T159071ALVAO)	11.2/SP1 (2024-09-12)
AM WA - Tree is collapsed after refresh (T154502ALVAO)	11.3/RTM (2025-04-10)
CKEditor - Tables - Text formatting is broken when a table is aligned to the left (T156210ALVAO)	-
AM - EHF - My documents - Require password when signing documents - Doesn't work with certain login methods (T156212ALVAO)	-
WA - CKEditor - Pasting table from Excel online populates the text editor with CSS text (T155431ALVAO)	-
OA - Delayed sending of emails - When reading the "Outbox" folder, OA reads the message and stops sending it (T111893ALVAO)	-
OA - Content is rendered outside the taskbar (T115357ALVAO)	-
The fourth level of numbered list in email from Outlook is badly formatted (T135565ALVAO)	-
WA - Request - New event - CK Editor - The hyperlink is displayed correctly only in the collapsed event (T135961ALVAO)	-
REST API / CA WS - HTTP Error 500.19 - Internal Server Error - requestFiltering removeServerHeader="true" not recognized in Web.config (T143680ALVAO)	-
ALVAO for Outlook (Desktop add-in) - Save to request log/new request from e-mail - Missing recipients from Exchange (T147330ALVAO)	-
AM Console - Asset check - error "The DELETE statement conflicted with the REFERENCE constraint FK_tblLog_lintInventoryId...", when attempting to delete inventory (T151517ALVAO)	-
WA - Administration - Groups - Group cannot be removed (T151719ALVAO)	-
SD - Data analysis (Excel workbook) - Connection problem (T152162ALVAO)	-
SD - Service - Loading messages - Messages are loaded over and over again (T153503ALVAO)	-
SD WA - Communication - Some uploaded images are rotated differently than the originals (T91892ALVAO)	-

Definition of minor issue: A problem that does not restrict operation but complicates the procedures for working with the product, i.e. a mismatch of controls or outputs with the behavior described in the documentation.

Older product issues

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