Known issues

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This page lists known issues with the product in the selected release and how to resolve them. For a full list of issues that have already been fixed, see the Release notes - Released updates page.

Critical issues

There are no known issues.

Critical issue definition

An Issue which has major impact and breaks the service. i.e.

Server Crash which causes applications to go down.
Data Loss or Corrupt data which impacts business transactions
Information leakage – users see what they should not, e.g., email communication of other users.

Medium issues

Issue	Fix planned for release
ALVAO Service Desk AI Assistant: Assistant tab is empty (T167630ALVAO)	11.2/SP1 FIX7 (2024-12-05)
Alvao Service: Evaluate detections - loads the SQL server with large read operations (T168200ALVAO)	11.2/SP1 FIX7 (2024-12-05)
SD Enterprise API: Ticket objects - removed objects are returned (T166759ALVAO)	11.2/SP1 FIX7 (2024-12-05)
Software - Installation registry: Objects - Adding Version column in grid displays error (T167397ALVAO)	11.2/SP1 FIX7 (2024-12-05)
Tickets - New ticket: Custom field type date - Required - Send form without filled-in value - All values in custom fields are lost (T166867ALVAO)	11.2/SP1 FIX7 (2024-12-05)
Tickets - New ticket: Selected service has SLA inheritance enabled - Error 500 - User does not have SLA for this service (T168594ALVAO)	11.2/SP1 FIX7 (2024-12-05)
Tickets - Ticket - Begin approval: Requester approval - Missing images in ticket log (T164424ALVAO)	11.2/SP1 FIX7 (2024-12-05)
Microsoft Intune Connector: New computer - property values from numeric sequences are not generated (T168755ALVAO)	11.2/SP1 FIX8 (2025-01-02)
Microsoft Intune Connector: Some devices are not imported (T168728ALVAO)	11.2/SP1 FIX8 (2025-01-02)
Alvao Analysis (PBI template app): Tab Installed software is empty (T166755ALVAO)	11.3/RTM (2025-04-10)
CA WS - Could not load file or assembly 'System.Text.Encoding.CodePages, Version=7.0.0.0' (T160355ALVAO)	11.3/RTM (2025-04-10)
Objects: Cannot delete more than 2100 objects at once (T165662ALVAO)	11.3/RTM (2025-04-10)
SD - Request - Automatic transition to status according to approval result not possible on process change without required field (T158201ALVAO)	11.3/RTM (2025-04-10)
Software - Product: Objects Tab - Missing License status for some "covered" products (T166700ALVAO)	11.3/RTM (2025-04-10)
Software - Software licenses - Licence assign: Installation cannot be covered by a license where the product is not set as a main (T167976ALVAO)	11.3/RTM (2025-04-10)
Software: Products - adding or removing a product does not affect the products actually covered by the licence (T168371ALVAO)	11.3/RTM (2025-04-10)
Tickets - Ticket - Approval: Current status is removed - Errors can occur (T162210ALVAO)	11.3/RTM (2025-04-10)
Tickets - Ticket: Approval status (mostly ad-hoc mode) - Settings on this status has been changed - Ticket can't change status nor can be resolved (T166023ALVAO)	11.3/RTM (2025-04-10)
ALVAO for Outlook (Desktop add-in) - Dynamic distribution list - E-mail with only this address in recipient fields can't be saved into the Service Desk (T149907ALVAO)	-
Alvao Service - New ticket from message - Recipients in To and Copy are empty - ALVAO has problems in processing these e-mails (T163456ALVAO)	-
MS Entra - User provisioning (SCIM) - Setting a user attribute to empty is not transferred to ALVAO (T153999ALVAO)	-
Objects - Load XML: AM - Console - Load XML - does not create a default template for the new object type (T164659ALVAO)	-
SD - Request - Cannot change ticket status after finished approval and behavior change of approval in process status (T158212ALVAO)	-

Definition of a medium issue

An issue which limits the use of service. i.e.

Issues with service which limit usage of a certain feature/functionality, however also has a temporary workaround.
Part of the product deviates from the specification in the documentation.

Minor issues

Issue	Fix planned for release
ALVAO Standard HW - SW Request Forms: Standard HW Request Form - Properties with empty values are shown on items (T167438ALVAO)	11.2/SP1 FIX7 (2024-12-05)
Software - Software licenses - License - Replacement products: Changing the primary product does not correctly recalculate the license assignment. (T166695ALVAO)	11.2/SP1 FIX7 (2024-12-05)
Tickets - Bulk operations: Selection of multiple grid rows using the SHIFT key does not work correctly (T168599ALVAO)	11.2/SP1 FIX7 (2024-12-05)
AM Enterprise API: query/object - missing Parent id column (T168583ALVAO)	11.2/SP1 FIX8 (2025-01-02)
SD Enterprise API: Query Request2Enu - Int value list - returns id's instead of values (T167678ALVAO)	11.2/SP1 FIX8 (2025-01-02)
Administration - Service Desk - Services - Service - Service catalogue - New ticket form - Items displayed on the form, ...: Custom javascript - Is executed after the license is removed (T163703ALVAO)	11.3/RTM (2025-04-10)
AM Console - Detection: Detection tab - If detected computer hostname is not match, detected hostname is not visible in the error message (T166152ALVAO)	11.3/RTM (2025-04-10)
AM WA - Tree is collapsed after refresh (T154502ALVAO)	11.3/RTM (2025-04-10)
Microsoft Intune Connector: An error "System.Net.Http.HttpRequestException: Gateway Timeout" is shown in the Alvao diagnostic log (T168424ALVAO)	11.3/RTM (2025-04-10)
Objects - Object - Child objects (tab): Analyze in MS Excel Sheet command - Date columns are interpreted with a time part (T165351ALVAO)	11.3/RTM (2025-04-10)
Objects - Object - Properties (tab) - Object property: When copying a value, spaces are added before it (T165876ALVAO)	11.3/RTM (2025-04-10)
PBI reporting/DB maintenance - Error The identifier that starts with '...' is too long. Maximum length is 128. (T161537ALVAO)	11.3/RTM (2025-04-10)
Rest Api SCIM - Street address attribute is not transferred (T161073ALVAO)	11.3/RTM (2025-04-10)
ALVAO - Documents - Detail - Objects - handover document is linked to another objects than in the asset table inside the document (T160757ALVAO)	-
ALVAO for Outlook (Desktop add-in) - Content is rendered outside the taskbar (T115357ALVAO)	-
ALVAO for Outlook (Desktop add-in) - Delayed sending of emails - When reading the "Outbox" folder, OA reads the message and stops sending it (T111893ALVAO)	-
ALVAO for Outlook (Desktop add-in) - Save to request log/new request from e-mail - Missing recipients from Exchange (T147330ALVAO)	-
AM - EHF - My documents - Require password when signing documents - Doesn't work with certain login methods (T156212ALVAO)	-
AM Console - Asset check - error "The DELETE statement conflicted with the REFERENCE constraint FK_tblLog_lintInventoryId...", when attempting to delete inventory (T151517ALVAO)	-
AM Console - Query language: Displays discarded assets even if this is disabled in the settings (T168982ALVAO)	-
REST API / CA WS - HTTP Error 500.19 - Internal Server Error - requestFiltering removeServerHeader="true" not recognized in Web.config (T143680ALVAO)	-
SD - Data analysis (Excel workbook) - Connection problem (T152162ALVAO)	-
SD - Service - Loading messages - Messages are loaded over and over again (T153503ALVAO)	-
SD WA - Communication - Some uploaded images are rotated differently than the originals (T91892ALVAO)	-
The fourth level of numbered list in email from Outlook is badly formatted (T135565ALVAO)	-
WA - Administration - Groups - Group cannot be removed (T151719ALVAO)	-
WA - CKEditor - Pasting table from Excel online populates the text editor with CSS text (T155431ALVAO)	-
WA - CKEditor - Tables - Text formatting is broken when a table is aligned to the left (T156210ALVAO)	-
WA - Request - New event - CKEditor - The hyperlink is displayed correctly only in the collapsed event (T135961ALVAO)	-

Definition of minor issue

A problem that does not restrict operation but affects the procedures for working with the product, i.e.

A mismatch of controls or outputs with the behaviour described in the documentation.
A mismatch of outputs with the behavior described in the documentation.

Older product issues

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