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Known issues



This page lists known issues with the product in the selected release and how to resolve them. For a full list of issues that have already been fixed, see the Release notes - Released updates page.

Critical issues

There are no known issues.

Critical issue definition

An Issue which has major impact and breaks the service. i.e.
  • Server Crash which causes applications to go down.
  • Data Loss or Corrupt data which impacts business transactions
  • Information leakage – users see what they should not, e.g., email communication of other users.

Medium issues

IssueFix planned for release
Microsoft Intune Connector: If the primary user on the device is changed in Intune, this change isn't reflected into AM in next sync cycle (T169856ALVAO)   11.2/SP1 FIX8 (2025-01-09)
Microsoft Intune Connector: New computer - property values from numeric sequences are not generated (T168755ALVAO)   11.2/SP1 FIX8 (2025-01-09)
Microsoft Intune Connector: Some devices are not imported (T168728ALVAO)   11.2/SP1 FIX8 (2025-01-09)
SD Enterprise API, ...: ALVAO Enterprise API - Tickets/GET with $expand=objects fails if user is not admin (T170065ALVAO)   11.2/SP1 FIX8 (2025-01-09)
Software: WA - Software - Detail - Objects - after change in displayed columns shows an error "invalid column name 'NodeId'" (T169727ALVAO)   11.2/SP1 FIX9 (2025-02-06)
Administration - Service Desk - Operating hours, ...: Ticket time to resolve is zero (T169140ALVAO)   11.3/RTM (2025-04-10)
Alvao Analysis (PBI template app): Tab Installed software is empty (T166755ALVAO)   11.3/RTM (2025-04-10)
CA WS - Could not load file or assembly 'System.Text.Encoding.CodePages, Version=7.0.0.0' (T160355ALVAO)   11.3/RTM (2025-04-10)
Objects: Cannot delete more than 2100 objects at once (T165662ALVAO)   11.3/RTM (2025-04-10)
SD - Request - Automatic transition to status according to approval result not possible on process change without required field (T158201ALVAO)   11.3/RTM (2025-04-10)
Software - Product: Objects Tab - Missing License status for some "covered" products (T166700ALVAO)   11.3/RTM (2025-04-10)
Software - Software licenses - Licence assign: Installation cannot be covered by a license where the product is not set as a main (T167976ALVAO)   11.3/RTM (2025-04-10)
Software: Products - adding or removing a product does not affect the products actually covered by the licence (T168371ALVAO)   11.3/RTM (2025-04-10)
Tickets - Ticket - Approval: Current status is removed - Errors can occur (T162210ALVAO)   11.3/RTM (2025-04-10)
Tickets - Ticket - Approve - Reject: Notification to solvers is sent even if the approval is rejected and the status changes to Resolved (T166249ALVAO)   11.3/RTM (2025-04-10)
Tickets - Ticket: Approval status (mostly ad-hoc mode) - Settings on this status has been changed - Ticket can't change status nor can be resolved (T166023ALVAO)   11.3/RTM (2025-04-10)
ALVAO for Outlook (Desktop add-in) - Dynamic distribution list - E-mail with only this address in recipient fields can't be saved into the Service Desk (T149907ALVAO)   -
Alvao Service - New ticket from message - Recipients in To and Copy are empty - ALVAO has problems in processing these e-mails (T163456ALVAO)   -
MS Entra - User provisioning (SCIM) - Setting a user attribute to empty is not transferred to ALVAO (T153999ALVAO)   -
Objects - Load XML: AM - Console - Load XML - does not create a default template for the new object type (T164659ALVAO)   -
SD - Request - Cannot change ticket status after finished approval and behavior change of approval in process status (T158212ALVAO)   -

Definition of a medium issue

An issue which limits the use of service. i.e.
  • Issues with service which limit usage of a certain feature/functionality, however also has a temporary workaround.
  • Part of the product deviates from the specification in the documentation.

Minor issues

IssueFix planned for release
AM Enterprise API: query/object - missing Parent id column (T168583ALVAO)   11.2/SP1 FIX8 (2025-01-09)
Objects - Print: Saved file has the pdf extension in the name twice (T169533ALVAO)   11.2/SP1 FIX8 (2025-01-09)
SD Enterprise API: Query Request2Enu - Int value list - returns id's instead of values (T167678ALVAO)   11.2/SP1 FIX8 (2025-01-09)
Tickets - Ticket - Approve - Reject: Custom Approval Form - Some attachments or images could not be uploaded. Try uploading them again. (T169484ALVAO)   11.2/SP1 FIX9 (2025-02-06)
Administration - Asset Management - Object templates: it is possible to move only one object at a time by "Drag n' Drop" (T169753ALVAO)   11.3/RTM (2025-04-10)
Administration - Service Desk - Services - Service - Service catalogue - New ticket form - Items displayed on the form, ...: Custom javascript - Is executed after the license is removed (T163703ALVAO)   11.3/RTM (2025-04-10)
AM Console - Detection: Detection tab - If detected computer hostname is not match, detected hostname is not visible in the error message (T166152ALVAO)   11.3/RTM (2025-04-10)
AM Console - Query language: Displays discarded assets even if this is disabled in the settings (T168982ALVAO)   11.3/RTM (2025-04-10)
AM WA - Tree is collapsed after refresh (T154502ALVAO)   11.3/RTM (2025-04-10)
Microsoft Intune Connector: An error "System.Net.Http.HttpRequestException: Gateway Timeout" is shown in the Alvao diagnostic log (T168424ALVAO)   11.3/RTM (2025-04-10)
Mobile application: New Asset - automatically generated property values (from numeric series) are overwritten (T169252ALVAO)   11.3/RTM (2025-04-10)
Objects - Object - Child objects (tab): Analyze in MS Excel Sheet command - Date columns are interpreted with a time part (T165351ALVAO)   11.3/RTM (2025-04-10)
Objects - Object - Properties (tab) - Object property: When copying a value, spaces are added before it (T165876ALVAO)   11.3/RTM (2025-04-10)
PBI reporting/DB maintenance - Error The identifier that starts with '...' is too long. Maximum length is 128. (T161537ALVAO)   11.3/RTM (2025-04-10)
Rest Api SCIM - Street address attribute is not transferred (T161073ALVAO)   11.3/RTM (2025-04-10)
Software: License with "Without installable applications (SaaS, CAL)" shows "In excess" warning on Objects (T169866ALVAO)   11.3/RTM (2025-04-10)
Tickets - Ticket - Links: The number shows maximum of 60 links (T170098ALVAO)   11.3/RTM (2025-04-10)
Tickets - Ticket - Merge requirements: Attempting to merge two tickets where approval is running will result in an error. (T169308ALVAO)   11.3/RTM (2025-04-10)
User menu - My assets: Shows no or wrong asset for some users (T169858ALVAO)   11.3/RTM (2025-04-10)
ALVAO - Documents - Detail - Objects - handover document is linked to another objects than in the asset table inside the document (T160757ALVAO)   -
ALVAO for Outlook (Desktop add-in) - Content is rendered outside the taskbar (T115357ALVAO)   -
ALVAO for Outlook (Desktop add-in) - Delayed sending of emails - When reading the "Outbox" folder, OA reads the message and stops sending it (T111893ALVAO)   -
ALVAO for Outlook (Desktop add-in) - Save to request log/new request from e-mail - Missing recipients from Exchange (T147330ALVAO)   -
AM - EHF - My documents - Require password when signing documents - Doesn't work with certain login methods (T156212ALVAO)   -
AM Console - Asset check - error "The DELETE statement conflicted with the REFERENCE constraint FK_tblLog_lintInventoryId...", when attempting to delete inventory (T151517ALVAO)   -
REST API / CA WS - HTTP Error 500.19 - Internal Server Error - requestFiltering removeServerHeader="true" not recognized in Web.config (T143680ALVAO)   -
SD - Data analysis (Excel workbook) - Connection problem (T152162ALVAO)   -
SD - Service - Loading messages - Messages are loaded over and over again (T153503ALVAO)   -
SD WA - Communication - Some uploaded images are rotated differently than the originals (T91892ALVAO)   -
The fourth level of numbered list in email from Outlook is badly formatted (T135565ALVAO)   -
WA - Administration - Groups - Group cannot be removed (T151719ALVAO)   -
WA - CKEditor - Pasting table from Excel online populates the text editor with CSS text (T155431ALVAO)   -
WA - CKEditor - Tables - Text formatting is broken when a table is aligned to the left (T156210ALVAO)   -
WA - Request - New event - CKEditor - The hyperlink is displayed correctly only in the collapsed event (T135961ALVAO)   -

Definition of minor issue

A problem that does not restrict operation but affects the procedures for working with the product, i.e.
  • A mismatch of controls or outputs with the behaviour described in the documentation.
  • A mismatch of outputs with the behavior described in the documentation.

Older product issues

 

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