%USERPROFILE%\source\repos\ALVAO\Documentation\DocEn\admin-guide\troubleshooting\known-issues.aspx

Known issues

Select release:
11.2/SP1 FIX11 (2025-04-03) 11.2/SP1 FIX10 (2025-03-06) 11.2/SP1 FIX9 (2025-02-06) 11.2/SP1 FIX8 (2025-01-09) 11.2/SP1 FIX7 (2024-12-05) 11.2/SP1 FIX6 (2024-11-07) 11.2/SP1 FIX5 (2024-10-03) 11.2/SP1 (2024-09-19) 11.2/FIX4 (2024-08-01) 11.2/FIX3 (2024-07-04) 11.2/FIX2 (2024-06-06) 11.2/FIX1 (2024-05-16) 11.2 (2024-04-11)

Select product:
ALVAO Asset Management ALVAO Asset Management Enterprise API ALVAO Discovery Agent ALVAO Endpoint Management Connectors ALVAO for Outlook ALVAO for Teams ALVAO Service Desk ALVAO Service Desk Custom Apps ALVAO Service Desk Enterprise API All products ALVAO Advanced Workflows ALVAO Asset Management ALVAO Asset Management Custom Apps ALVAO Asset Management Enterprise API ALVAO Asset Management Intelligence ALVAO Asset Management Microsoft Multidomain Authentication ALVAO Asset Management Monitoring Connectors ALVAO Automatic Content Translation ALVAO Configuration Management ALVAO DevOps Connectors ALVAO Discovery Agent ALVAO Electronic Handover Forms ALVAO Endpoint Management Connectors ALVAO for Outlook ALVAO for Teams ALVAO Inventory Audits ALVAO Knowledge Base AI Assistant ALVAO Knowledge Base SharePoint Connector ALVAO SAM Assistant ALVAO Satisfaction Feedback ALVAO Service Desk ALVAO Service Desk AI Assistant ALVAO Service Desk Custom Apps ALVAO Service Desk Enterprise API ALVAO Service Desk Intelligence ALVAO Service Desk Microsoft Multidomain Authentication ALVAO Service Desk Monitoring Connectors ALVAO SNMP Network Discovery ALVAO Software Asset Management ALVAO Standard HW/SW Request Forms ALVAO Ticketing Connectors

This page lists known issues with the product in the selected release and how to resolve them. For a full list of issues that have already been fixed, see the Release notes - Released updates page.

Critical issues

Critical issue definition

An Issue which has major impact and breaks the service. i.e.

• Server Crash which causes applications to go down.
• Data Loss or Corrupt data which impacts business transactions
• Information leakage – users see what they should not, e.g., email communication of other users.

Medium issues

Definition of a medium issue

An issue which limits the use of service. i.e.

• Issues with service which limit usage of a certain feature/functionality, however also has a temporary workaround.
• Part of the product deviates from the specification in the documentation.

Minor issues

Definition of minor issue

A problem that does not restrict operation but affects the procedures for working with the product, i.e.

• A mismatch of controls or outputs with the behaviour described in the documentation.
• A mismatch of outputs with the behavior described in the documentation.

Older product issues

• ALVAO 11.1
• ALVAO 11.0
• ALVAO 10.4
• ALVAO 10.3
• ALVAO 10.2
• ALVAO 10.1