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SD - Request - Reopen - Any Guest can reopen request created by other Guests

This article is about product releases

ALVAO Service Desk 10.0 and higher

Symptoms

Any host can reopen request created by any host.

Cause

The cause is a bug in ALVAO products.

Solution

Fixed in release 11.2.1134 - 11.2 (2024-04-11)

Workaround

-

Steps to reproduce this behavior

Host 1 is a requester of some request.
Solver resolved this request. After some time Host 2 that is from the same organisation writes an e-mail to this request.
System will automatically reopen this request, because all requesters are same entity.

Attachments

Issue number

T142929ALVAO

 

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