SD WA - Requests - Custom forms - Failure to complete the required fields may cause the selected service to disappear

 This article is about product releases

ALVAO Service Desk 11.1 and higher

 Symptoms

If the form for creating a new request is opened from the AM Console and not all mandatory fields are filled in, after confirming the form an error message is displayed for the fields and the Service field is not filled in

 Cause

The cause is a bug in ALVAO products.

 Solution

Fixed in release 11.2.1134 - 11.2 (2024-04-11)

 Workaround

Reopen the form and fill in all required fields

Issue number

T146498ALVAO

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