SD - First reaction is not computed when user has turned off email notifications

This article is about product releases

ALVAO Service Desk 11.0 and higher

Symptoms

First reaction is not computed when user has turned off email notifications

Cause

The cause is a bug in ALVAO products.

Solution

Fixed in release 11.2.1134 - 11.2 (2024-04-11)

Workaround

Steps to reproduce this behavior

Turn off email notifications for user Assign a ticket to solve No notification is generated because the user has turned off notifications. First reaction calculation is bound to a created act (that is not created)

Issue number

T154499ALVAO

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