SD - Number of unread tickets - can show wrong number
This article is about product releases
ALVAO Service Desk 11.1 and higher
Symptoms
Sometimes the number of unread tickets can show the wrong number. This happens when there are some unread requests in the view archive.
Cause
The cause is a bug in ALVAO products.
Solution
Fixed in release 11.2.1134 - 11.2 (2024-04-11)
Workaround
-
Steps to reproduce this behavior
Attachments
Issue number
T154636ALVAO