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SD - Number of unread tickets - can show wrong number

This article is about product releases

ALVAO Service Desk 11.1 and higher

Symptoms

Sometimes the number of unread tickets can show the wrong number. This happens when there are some unread requests in the view archive.

Cause

The cause is a bug in ALVAO products.

Solution

Fixed in release 11.2.1134 - 11.2 (2024-04-11)

Workaround

-

Steps to reproduce this behavior

Attachments

Issue number

T154636ALVAO

 

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