SD - Grid view - Popover menu cannot be closed in some scenarios
This article is about product releases
ALVAO Service Desk 11.1 and higher
Symptoms
Objects - Detail - Child objects
Ticket - Detail - Child tickets
When the popover menu from a grid view is opened before the grid is loaded, the arrow near a view name disappears and popover menu could not be closed.
Cause
The cause is a bug in ALVAO products.
Solution
Fixed in release 11.2.1347 - 11.2/FIX1 (2024-05-16)
Workaround
wait for a grid to load before opening a popover menu
Steps to reproduce this behavior
Objects - Detail - Child objects
click on an arrow near a grid view name before the grid is loaded
popover menu is displayed
arrow near the grid name disappears and the menu could not be closed without a page refresh
Attachments
Issue number
T155006ALVAO