SD - New ticket - .mht attachment - error 500
This article is about product releases
ALVAO Service Desk 11.0 and higher
Symptoms
Creating ticket with attached mht file can end with error 500.
Cause
The cause is a bug in ALVAO products.
Solution
Fixed in release 11.2.1347 - 11.2/FIX1 (2024-05-16)
Workaround
-
Steps to reproduce this behavior
Attachments
Issue number
T155925ALVAO