MS Entra - User provisioning (SCIM) - Bad request: An item with the same key has already been added.
This article is about product releases
ALVAO 11.2 and higher
Symptoms
Result: Failure
Description: Failed to match an entry in the source and target systems User 'xxx.yyy@zzz.com'
ErrorCode: SystemForCrossDomainIdentityManagementServiceIncompatible
ErrorMessage: Received response from Web resource. Resource: https://contoso.onalvao.com/AlvaoRestApi/scim/Users?filter=externalId+eq+"abc1f05e-a3e8-4404-81f5-f37213472123" Operation: GET Response Status Code: BadRequest Response Headers: Connection: keep-alive Date: Thu, 29 Feb 2024 12:09:38 GMT Set-Cookie:'[Redacted]';Domain=contoso.alvao.com ARRAffinitySameSite='[Redacted]';Path=/;HttpOnly;SameSite=None;Secure;Domain=contoso.onalvao.com Server: Microsoft-IIS/10.0 Request-Context: appId=cid-v1:93215edb-a123b-4177-8e01-1b223fd03744 X-Powered-By: ASP.NET Response Content: "An item with the same key has already been added. Key: kindId_269" . This operation was retried 0 times. It will be retried again after this date: 2024-02-29T12:09:38.6947750Z UTC
ReportableIdentifier: xxx.yyy@zzz.com
Cause
The cause is a bug in ALVAO products.
Solution
Fixed in release 11.2.1347 - 11.2/FIX1 (2024-05-16)
Workaround
Have only one user template.
Steps to reproduce this behavior
- Set up multiple (at least 2) templates for User object type in AM
- Set up user provisioning in MS Entra
Attachments
Issue number
T156872ALVAO