SD - New ticket form - Manager of service could not assign new ticket to a solver
This article is about product releases
ALVAO Service Desk 11.1 and higher
Symptoms
New ticket form - Manager of service could not assign new ticket to a solver directly from the form
Cause
The cause is a bug in ALVAO products.
Solution
Fix planned for release 11.2/FIX2 (2024-06-06)
Workaround
Assign a solver to a newly created ticket after form submission.
Steps to reproduce this behavior
As a manager of specific service, try to create a new ticket.
Attachments
Issue number
T157655ALVAO