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SD - Ticket - Approvals - [$CommentForApprover$] is not replaced

This article is about product releases

ALVAO Service Desk 11.1 and higher

Symptoms

Comment for approvers is empty in email notification.

Cause

The cause is a bug in ALVAO products.

Solution

Fixed in release 11.2.1134 - 11.2 (2024-04-11)

Workaround

-

Steps to reproduce this behavior

Add [$CommentForApprover$] to message for approvers

Attachments

Issue number

T158831ALVAO

 

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