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ALVAO for Outlook / ALVAO for Teams / REST API - New ticket - Ticket reporter - Returns an error

This article is about product releases

ALVAO for Outlook 11.1 and higher

Symptoms

New ticket from ALVAO for Outlook, ALVAO for Teams or REST API.
Creator of the ticket has only Ticket reporter role on the service.
REST API returns an error - creator does not have permissions to create event in the ticket log.

Cause

The cause is a bug in ALVAO products.

Solution

Fixed in release 11.2.1486 - 11.2/FIX3 (2024-07-04)

Workaround

Assign role Reader to all users that are only Ticket reporters on the services.

Steps to reproduce this behavior

User that wants to create a ticket in the target service has only Ticker reporter role in this service.

Attachments

Issue number

T160590ALVAO

 

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