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Tickets - Ticket - Approval: Escalating notification - Approval still waiting - Missing link to the ticket

This article is about product releases

ALVAO Service Desk 11.2 and higher

Symptoms

In the notification that goes to the approver when approver still does not take an action, the link to the ticket and other information are missing.

Cause

-

Solution

Fixed in release 11.2.3067 - 11.2/SP1 (2024-09-19)

Workaround

-

Steps to reproduce this behavior

Attachments

Issue number

T163454ALVAO

 

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