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Alvao Service - Delayed sending and loading of messages after service restart

This article is about product releases

ALVAO 11.1 and higher

Symptoms

Start of a lot of Alvao Service tasks (like sending/loading messages) can be delayed after restart due to long evaluation of SLA alerts.

Cause

The cause is a bug in ALVAO products.

Solution

Fixed in release 11.2.3185 - 11.2/SP1 FIX6 (2024-11-07)

Workaround

Turn off unnecessary SLA alert rules.

Steps to reproduce this behavior

Attachments

Issue number

T165592ALVAO

 

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