Alvao Service - Delayed sending and loading of messages after service restart
This article is about product releases
ALVAO Asset Management, ALVAO Service Desk, ALVAO Service Desk 11.1 and higher
Symptoms
Start of a lot of Alvao Service tasks (like sending/loading messages) can be delayed after restart due to long evaluation of SLA alerts.
Cause
The cause is a bug in ALVAO products.
Solution
Fixed in release 11.2.3185 - 11.2/SP1 FIX6 (2024-11-07)
Workaround
Turn off unnecessary SLA alert rules.
Steps to reproduce this behavior
Attachments
Issue number
T165592ALVAO