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ALVAO Asset Management: AM - My Documents - Sign - Document content could be lost, if user clicks on sign button multiple times

This article is about product releases

ALVAO Asset Management 11.2 and higher

Symptoms

When the newly generated document which needs to be signed over web is being signed, the document content could be lost, if user which is signing it clicks on a button multiple times in a row.

Cause

The cause is a bug in ALVAO products.

Solution

Fixed in release 11.2.3185 - 11.2/SP1 FIX6 (2024-11-07)

Workaround

Click on a "Sign" button only once and wait for the operation to complete.

Steps to reproduce this behavior

Generate new document with signature over web and send it to the user The user needs to go to "My documents" and click "Sign" on the desired document in the modal dialog, he clicks "Sign" multiple times in a row

Attachments

Issue number

T166386ALVAO

 

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