ALVAO Service Desk AI Assistant: Assistant tab is empty

This article is about product releases

ALVAO Service Desk 11.2 and higher

Symptoms

Assistant tab is visible in the detail of ticket, although all Assistant features are disabled in the service settings. Content of Assistant tab is empty.

Cause

The cause is a bug in ALVAO products.

Solution

Fixed in release 11.2.3249 - 11.2/SP1 FIX7 (2024-12-05)

Workaround

Steps to reproduce this behavior

Enable some features of Service Desk AI Assistant by setting checkboxes in service setting (checkboxes labeled as "Assistant - ..."). Save the service settings. Open the service settings again and reset all checkboxes for Assistant. Save the service setting. Display detail of ticket that belongs to service.

Issue number

T167630ALVAO

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