Tickets - Ticket - Merge requirements: Attempting to merge two tickets where approval is running will result in an error.
This article is about product releases
ALVAO Service Desk 11.1 and higher
Symptoms
Error is shown instead of actual form.
Cause
The cause is a bug in ALVAO products.
Solution
Fix planned for release 11.3/RTM (2025-04-10)
Workaround
Merging ticket where approval is running is not possible. Cancel approval first.
Steps to reproduce this behavior
Merge two tickets where approval is running
Attachments
Issue number
T169308ALVAO