ALVAO for Outlook - Create ticket from message: Name of requester is not visible in grid and in detail

This article is about product releases

ALVAO 11.2 and higher

Symptoms

The name of requester is not visible in the ticket grid or in the detail of the ticket.

Cause

The cause is a bug in ALVAO products.

Solution

Fixed in release 11.2.3302 - 11.2/SP1 FIX8 (2025-01-09)

Workaround

Select multiple tickets in the grid and and invoke the Edit command.
Change the requester and save the changes to update the selected tickets.

or

Run the attached SQL script UpdatesHdTicketUser.sql to update missing requester names in the database.

Steps to reproduce this behavior

Open the old Outlook and display the Alvao for Outlook. Create ticket from message.

Attachments

UpdatesHdTicketUser.sql

Issue number

T170514ALVAO

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