Tickets - Ticket: User can see act header in the ticket communication but not the act detail itself
ALVAO Service Desk 10.4 and higher
User that has granted permissions by vHdTicketPersonRead_Custom view can see the header of act in the communication.
There is an error 403 Forbidden when viewing the act detail.
The cause is a bug in ALVAO products.
Fixed in release 11.2.3404 - 11.2/SP1 FIX9 (2025-02-06)
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Add permissions to additional users to view tickets by modication of vHdTicketPersonRead_Custom view that returns value 1 in the Requester column.
Login as the added user.
Open the ticket communication and display first starting act.
Click on the message link to display detail of the act.
Issue number
T171343ALVAO