Administration - Service Desk - Services - Service - Service catalogue - New ticket form - Custom form, ...: Hidden custom fields cause validation errors

This article is about product releases

ALVAO Service Desk 11.2 and higher

Symptoms

The form displays validation errors for custom fields that were hidden and user could not fill them in. It is not possible to successfully submit data from custom New ticket form.

Cause

The cause is a bug in ALVAO products.

Solution

Fix planned for release 25.1/RTM (2025-04-10)

Workaround

Split the ColumnsControl to two different instances. One instance can contain columns/fields that can be hidden. The second instance of ColumnsControl will contain fields that are always visible.

Steps to reproduce this behavior

Create custom New ticket form. Use ColumnsControl control in the CSHTML file (contains the view). Specify multiple RequiredColumns. Hide some empty custom fields in the form using javascript code based on selected options etc. At least one custom field must be visible. Submit the form.

Issue number

T172077ALVAO

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