Tickets - Ticket - Move to another service: SLA is automatically changed - Custom notification - Due date changed - [$TicketDeadline$] has value from previous SLA

This article is about product releases

ALVAO Service Desk 10.0 and higher

Symptoms

If a variable [$TicketDeadline$] is used for custom notification for a Due date changed and this notification is sent when SLA was automatically changed -> this value is not from newly set SLA, but from previously set SLA.
The same behavior can be seen for [$FirstReactionDeadline$] variable in the same scenario.

Cause

The cause is a bug in ALVAO products.

Solution

Fix planned for release 25.1/PATCH (2025-05-15)

Workaround

Issue number

T175228ALVAO

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