ALVAO Service Desk, ...: SD - Approval state - Custom notification with TicketInfo table - Email contains only TicketInfo table

This article is about product releases

ALVAO Service Desk 11.1 and higher

Symptoms

When in approval state, custom notification is set with [$TicketInfo$] table and some other text around it, in WA notification is shown correctly. However, in the send email only the TicketInfo table is shown.

Cause

The cause is a bug in ALVAO products.

Solution

Fix planned for release 25.2/RTM (2025-06-26)

Workaround

Issue number

T175245ALVAO

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