Administration - Service Desk - Operating hours - Exceptions for operating hours: Not working as intended/expected

This article is about product releases

ALVAO Service Desk 10.0 and higher

Symptoms

Exceptions for operating hours (open/closed) are not working as intended or as you would expect.
For example: setting interval for only 1 hour from 8 AM to 9 AM is not even detected as an exception.

Cause

The cause is a bug in ALVAO products.

Solution

Fix planned for release 26.1 RTM (code freeze 2026-01-05; 2026-02-05)

Workaround

Issue number

T184633ALVAO

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