WebApp: Unpinned view gets duplicated

This article is about product releases

ALVAO Service Desk 10.1 and higher

Symptoms

A view that is unpinned gets duplicated

Cause

The cause is a bug in ALVAO products.

Solution

Fix planned for release 26.1 RTM (code freeze 2026-01-05; 2026-02-05)

Workaround

Steps to reproduce this behavior

Create view in any grid (tickets for example) create a view, unpin it, share the view, select the view from "more, shared views" but do not pin it, create a new view based on this view, then go to more - shared views again and select the shared view again - gets duplicated

Issue number

T186038ALVAO

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