Ticket templates - Ticket template - Schedule (automatically create tickets using this template) - Interval: Daily - Create a new ticket after resolution of the previous one in the sequence in (days) - Not working as intended

This article is about product releases

ALVAO Service Desk 10.0 and higher

Symptoms

Create a new ticket after resolution of the previous one in the sequence in (days) is not correctly working for the very first ticket.
Expected behavior is: First ticket is created on the day template scheduling should start.
Wrong behvior: First ticket is created after XYZ days.

Cause

The cause is a bug in ALVAO products.

Solution

Fix planned for release 26.1 Patch (code freeze 2026-02-16; 2026-03-12)

Workaround

Set daily, let the system create first ticket and after that set the option Create a new ticket after resolution of the previous one in the sequence in (days).

Steps to reproduce this behavior

Set period daily and choose Create a new ticket after resolution of the previous one in the sequence in (days).

Issue number

T190435ALVAO

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