ALVAO for Teams - Create ticket from chat message: Ticket reporter is not able to create ticket
This article is about product releases
ALVAO for Teams 11.2 and higher
Symptoms
User cannot create ticket on behalf of other user.
Cause
The cause is a bug in ALVAO products.
Solution
Fix planned for release 26.2 (code freeze 2026-03-30; 2026-04-30)
Workaround
-
Steps to reproduce this behavior
User with requester and ticket reporter role
Attachments
Issue number
T191932ALVAO