WebApp - Ticket templates: Manually applying a ticket template does not link objects

This article is about product releases

ALVAO Service Desk 11.2 and higher

Symptoms

When a ticket is created and a ticket template with a linked object is applied manually, everything displays correctly, but the object is not actually linked. After the ticket is created, the object from the template is not linked, even though it was displayed on the form. If the template is used as the service’s default template, everything works correctly and the object is linked.

Cause

The cause is a bug in ALVAO products.

Solution

Fix planned for release ALVAO 26.4 (Q4 2026)

Workaround

Issue number

T205151ALVAO

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