User representative

A user may be represented by another user in their absence from work. The representative automatically takes over the following roles from the user being represented:

approval
Main solver

The deputy takes over the roles only during the absence of the deputy.

Each user can pre-schedule their absence and select representative in User Menu - Settings - Absence. This is also where everyone can see the users they represent, and can turn absenteeism on for them if they are absent. The system administrator can set individual users to be present and proxy on the Administration page - Users.

Note:

The role of the represented is delegated only to the direct representative. If the representative is also absent, the role of the represented is not transferred to the user who represents the absent representative.

Note:

A representative of an absent requester is not authorized to approve the requester's ticket on the requester's behalf (see the approval step Requester).

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