Links between tickets and objects

You can bind tickets in ALVAO Service Desk to objects from ALVAO Asset Management. For example, for a ticket representing an incident, you can bind objects representing the devices (CIs) involved in the incident. You can bind multiple objects to a single ticket and vice versa.

You can view and edit the list of objects that are linked to a specific ticket in Tickets - Ticket - Objects tab. Similarly, for a list of tickets that are tied to a specific object, see Objects - Object - Related Tickets tab.

So in User Menu - My Assets - Assets you can directly create a new related ticket to the selected object.

In AM Console, tickets linked to the selected object can be found in the object log. To edit the links, you can use the New Ticket, Add to Ticket, and Related Tickets commands in the following places:

Note:

If you don't see these functions in your application, ask your Alvao administrator to enable the links between tickets and objects.

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