Submitting ticket manually

You can create a new ticket using Tickets - New Ticket.

Types of new tickets and ticket log records

Event Type	Description
email	Message sent by email. This record cannot be created manually. Records are created only by loading an email from the service mailbox.
phone	A spoken conversation between two or more people remotely (telephone, conference call, video conference, etc.)
in-person meeting	A conversation between two or more people. The participants are present in person at the meeting place.
letter	Document delivered by post.
voice message	A voice message recorded over the telephone.
written message	Document delivered by internal mail.
form	Message sent self-service via the Alvao application user interface.
note	A general remark recorded during the resolution of a ticket by the solver, service manager or approver. This record cannot be used when the ticket is created.
process	A record of the execution of a ticket operation. These records are created automatically and cannot be created manually.
other	General Communication. No communication channel (phone, email, etc.)
warning	A record of automatic alert generated for inactivity or impending resolution. These alerts are created automatically and cannot be created manually.

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