New ticket status

This form is used to create a new ticket status.

Options:

General
- Status name - enter the name of the status.
- Status description for the requester - enter a description of the status that will be displayed to the requester of the ticket.
- Instructions for solver - enter instructions for the solver. These instructions are displayed to solvers in the ticket on the Solving Process tab. When a ticket is passed to a solver with a concurrent change of status, the instructions for the new status are automatically written into the message for the new solver.
- Required items - a list of ticket data items that must be completed before transitioning to this status.
  - Edit - open the window to select the required items.
Behavior - to further set the status of the ticket.
Other
- Custom fields - here are located your custom fields added to this process.

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