Skip Navigation LinksALVAO 11.2 / Application pages / Administration / Service Desk / Processes / Process / Solving process / New ticket status / Required items
Required items
This window is used to select the mandatory items to move to a specific ticket status.
Options:
- List of required items - for items that must be completed before the ticket transitions to the edited status, enable the option. To enable the obligation for an item that is not in the list, first add it to a process, see Administration - Service Desk - Processes - Ticket Items.
Note:
In situations where mandatory items cannot be forced to be filled in, but a transition to another status is desired, the mandatory items are ignored. This is the case, for example, when the ticket is reopened based on an email from the requester, the approval deadline has expired, etc.
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