Notification

This section on the New Service form is used to set up automatic notifications about the creation and progress of tickets for the service being modified.

Options:

Notifications to the solver
Notifications to requester

For more information on the types of notifications, please visit Notifications.

The setting has three statuses:

On - notification is sent.
Off - notification is not sent.
Not set - the notification settings follow the common settings for all services, see the table on the Notifications page.

Setting options:

Send standard notification - standard system notification is sent.
Send custom notification - a custom notification is sent. Define the content of the custom notification with the Define button, which opens the Message template.

Note:

Individual users can customize the notification settings, see Notifications.

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