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Installation

This chapter describes the workflow to install the system for the first time. If you want to upgrade the system from a legacy version, please follow the procedure described in the chapter Upgrade.

Admin

Installation Instructions

  1. Launch the AlvaoAdmin.msi installation service to install ALVAO Admin on your server.

Create New Database

  1. Launch ALVAO Admin from the Start – Programs – ALVAO – Admin Windows menu.
  2. The Database administrator window will open. In this window, please click the Add different... button.
  3. Select the option Create new database – Other (SQL Server, MSDE) and click the Next button.
  4. Enter your database server name and the name for the new common database for helpdesk/asset/monitoring, e.g. "alvao".
    The database server name usually uses the format <server>\<instance_name> or just <server>, if a single SQL Server instance only is running on the server. For example, for a typical MS SQL Server 2008 Express installation the name will be <cmputer_name>\SQLEXPRESS. We recommend that you use the integrated Windows logon. Click the Next button to finish the process. Wait for the new database to create.
  5. Once the new database has been created, you can open it in the Database administrator window with the Open button.
  6. The System Activation window will open. You receive the activation key when you purchase the product. You can also write to info@alvao.cz to receive a trial activation key.
    Enter the activation key and click on OK.
Note:

You can install ALVAO Admin also on the client machines of the application administrators. When you run ALVAO Admin for the first time, the Database Manager opens where you need to set up the connection to an existing database by clicking on the Add more or the Open existing database button.
 

Collector

Service Installation Instructions

  1. Launch the AlvaoAssetCollector.msi installation service on the server where you want to run the Collector service.
  2. The installation service will install Collector automatically as a service. Once the installation has been completed, the installation service will automatically run the Collector. Stop the ALVAO Asset Collector service to run it as an application.

Settings

  1. Stop the ALVAO Asset Collector service.
  2. Run the Collector.exe file from the Collector installation folder.
  3. Make any Collector configuration settings in the Settings menu. (For more information, please refer to the ALVAO Asset Management Help that can be opened by pressing the F1 key. For a detailed description of all settings, please refer to the ALVAO Asset Management handbook.) Set up the Collector connection to the database. The steps are identical to those used to set up the database connection to the Console. We recommend enabling the log file and setting the logging level to "status and errors".
  4. Windows services run with the "Local system account" permissions by default. To detect all workstations in the network effectively and without the need to install agents, the ALVAO Asset Collector service needs to be run with the administrator permissions. Therefore, set the administrator permissions for running the Collector service.
  5. Restart the ALVAO Asset Collector service. The service will follow the settings made under the Settings menu.
Note:
If you want to run the Collector as an application only, you can run it from the Console from within the Start – ALVAO – Asset Management Collector menu (in this case you don't need to install AlvaoAssetCollector.msi).

Portal

Installation Instructions

  1. Make sure that the IIS Intranet Server is installed on the machine where you want to install the Portal.
  2. If you want to install the Portal on a machine running IIS version 7, it is necessary to make sure that the IIS 6 Compatibility Pack is installed before you continue with the Portal installation.
  3. We recommend that you install the "ALVAO AppPool" application pool on ISS. Please click here for more information. This step is not required to run the application, but when installed, the application pool will speed up the process of loading the web portal. If you don't want to create the "ALVAO AppPool", please skip to Step 4.
  4. Log in as an administrator and run the AlvaoAssetPortal.msi installation service.
  5. Select ALVAO AppPool application pool during the installation process. If you didn't create the AppPool in Step 3, select Classic .NET AppPool.
  6. The installation program creates a local folder (<InetPub>\wwwroot\Asset), as well as a virtual directory in IIS (Asset).

Setting Up the Portal

For the Portal to work correctly, it is necessary to set up the authentication of user credentials. The Portal supports Windows and Forms authentication. Select the required authentication method in IIS. We recommend using Windows authentication.

As the next step, it will be necessary to set up correct connection to the Asset SQL database. Open the IIS Administrator and select the Asset application. Go to the settings, click on the Connection Strings icon, click on the "Db" string and set up the path to the correct SQL Server where you created a database with ALVAO Admin (the default path is localhost and the default database name is Alvao). You can use e.g. localhost\SQLEXPRESS for the SQL Server and Alvao for the database.

The Portal configuration is stored in the Web.config file in the Portal installation folder. You can edit this file manually in any text editor.

Enabling IIS Access to Database

As the next step, it will be necessary to allow the IIS server the database access. Open SQL Server Management Studio (Express), which is a part of the SQL Server installation, go to the Security – Logins folder and enable the access for the NT AUTHORITY\NETWORK SERVICE account (if you didn't create the AppPool in Step 3, enable the access for IIS APPPOOL\Classic .NET AppPool) to the Alvao database with the permissions public, db_datareader, and db_datawriter. If, while connecting to the database, a database opening error message is displayed, enable access in the Security – Logins folder on the SQL Server for the account displayed in the error message.

Console

Installation Instructions

  1. Launch the AlvaoAssetConsole.msi installation service on the system user's machine and follow the instructions of the Installation Wizard.

Connecting to Existing Database

  1. Once the installation has been completed, run the application from the Windows Start – ALVAO – Asset Management Console menu.
  2. The Database administrator window will open. In this window, please click the Add different... button.
  3. Select the option Open existing database – Other (SQL Server, MSDE) and click the Next button.
  4. Select Microsoft OLE DB Provider for SQL and click the Next button.
  5. Enter the database server name. Select the SQL server authorization method you want to use. Select the required database from the list and click OK.
  6. An entry with the selected database will be created in the Database administrator window. Click the Open button to open this database.
Note:
The installation package contains also the Collector and Agent. These components are optional. In standard installation environments it is not necessary to install these components along with the Console, as the Collector is usually installed on a server and the Agents are installed using the Group Policy, if necessary.
Tip:
If the Console is used by multiple users, we recommend using Group Policy for bulk installation. Alternatively, you can install the Console on a shared server drive and set permissions for certain users to run the Console from the shared drive.

MailboxReader

The MailboxReader component notifies you automatically of missing licenses.

Installation Instructions

  1. Launch the AlvaoServiceDeskMailboxReader.msi installation service.
  2. The installation service will install the MailboxReader to the %Program Files%\ALVAO\ServiceDesk MailboxReader folder.
  3. Once the installation has been completed, go to this folder and open the "MailboxReader.exe.config" file in Windows Notepad.
  4. Go to the line
    <connectionStrings>
       <add name="Alvao.Hd.MailboxReader.Properties.Settings.Db" connectionString="Data Source=localhost;Initial Catalog=Alvao;Integrated Security=True;Current Language=Czech"  providerName="System.Data.SqlClient" />
    </connectionStrings>
    and set up the database connection. The connection string has the same format as in the "web.config" file in the Portal settings.
  5. Go to the SQL Server and set up the permissions for the user account which will be used to run the MailboxReader.
  6. Run the "MailboxReader.exe" program. The program has to be run from a local drive. (Only the MailboxReader.exe and MailboxReader.exe.config files are required to run the program.)
  7. Once you have verified that the MailboxReader is running correctly, you can run it as a service. Go to My Computer – Services, right-click on the ALVAO MailboxReader service and select Start from the context menu. This will start the MailboxReader service.
Note:
If you need to edit the "MailboxReader.exe.config" configuration file, stop the ALVAO MailboxReader first, make any changes to the configuration file and restart the MailboxReader service.

 

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