The Service Field

When a request is being created or moved to another service, the service is selected to which the request should be created/moved.

The following forms are concerned:

• New request (both ALVAO WebApp and SD Console)
• Move to another service (both ALVAO WebApp)

System behavior

The Service field shows a localized service name including the path in the tree.

When the list is expanded, the field contains services for which the current requester has an SLA and in which the signed in user has the operator, requester, or manager role for the current requester. When you search the list, you will see all services in which the current SLA requester, regardless of other roles, has a signed in user.

Deleted services and folders are not shown.

The text entered in the field is searched for in the service name, including the path in the tree.

The values shown are sorted by their path in the tree.

Custom functions for service selection

If you want to change the method of searching and ordering values in the service field, add the spHdSectionForRequesterSearch_Custom procedure to the database.

If the spHdSectionForRequesterSearch_Custom procedure is defined in the database, it will be used instead of the default procedure, spHdSectionForRequesterSearch.

The spHdSectionForRequesterSearch_Custom procedure has the same inputs and outputs as the existing spHdSectionForRequesterSearch procedure.

Did not find what you were looking for? Ask our technical support team.