ALVAO Documentation Library

Skip Navigation LinksALVAO 10.1ALVAO Service DeskSystem Implementation in an OrganizationCustom Edits and Extensions Skip Navigation Links.

System Architecture

Computer Requirements

Supported Languages

Full-Text Search

Expand Installation

Database Backup

Expand User Management

User Management

Expand Services

Solvers' Calendars

Text Font in HTML

Multi-Language Environment

Collapse Custom Edits and Extensions

Custom Edits and Extensions

Custom Appearance

Expand Custom New Request Form

Custom New Request Form

Custom Request Approval Form

Service Desk WebService Interface Description

Expand Custom Program Extensions

Custom Program Extensions

Request Priorities

Types of Links Between Requests

ALVAO WebApp Display Mode

Custom Workflow

The Device Field

The Service Field

Custom Links in Menus

Opening Attachments

Saving Attachments Outside Database

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Custom Edits and Extensions

This chapter is intended for programmers who can use it as documentation for creating custom program extensions residing over ALVAO Service Desk. The developer documentation for all common ALVAO system components is described in the ALVAO Asset Management book.

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