Knowledge Base

If you want to change the number of current service news displayed in the service catalog, edit the tProperty table in the ALVAO database and insert or edit the line where the sProperty column has the following value: ServiceDesk.ServiceCatalogue.NewsCount and insert the number of displayed current service news into the iPropertyValue column. By default 3 current service news are displayed.

Adding a line to database:
insert into tProperty (sProperty, iPropertyValue) values ('ServiceDesk.ServiceCatalogue.NewsCount',3);

Editing a line in database:
update tProperty set iPropertyValue =3where sProperty = 'ServiceDesk.ServiceCatalogue.NewsCount';

If you want to change the number of knowledge displayed for the service in the service catalog, edit the tProperty table in the ALVAO database and insert or edit the line where the sProperty column has the following value: ServiceDesk.ServiceCatalogue.KnowledgeCount and insert the number of displayed current service knowledge into the iPropertyValue column. By default 5 pieces of service knowledge are displayed.

Adding a line to database:
insert into tProperty(sProperty, iPropertyValue) values ('ServiceDesk.ServiceCatalogue.KnowledgeCount',3);

Editing a line in database:
update tProperty set iPropertyValue =3where sProperty = 'ServiceDesk.ServiceCatalogue.KnowledgeCount';

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