Services

Services are delivered to requesters over the Service Desk. Each service has its solver team and SLA, can have its e-mail address, etc. One service can have multiple solver teams, each of them for a different group of users. Examples of services: IT, Facilities Management, Car Fleet Management, Marketing services etc. Services can be generic, or specific, e.g. IT, IT/Servers, IT/Servers/Backups etc.

Please refer to Service Catalog Management to read more on services from the ITIL point of view.

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