Creating New Request Related to Object

AM Console

1. Select an object in the AM Console.
   1. In the Objects Tree
   2. On the Objects tab
2. Select New request in the context menu
   Note:

   
   The New request command is not displayed unless the SD Console installation is registered in Windows Registry or the path to SD Console is set up manually.
3. The New request window opens in SD Console.
   Note:

   • If the object is located under a person in the Objects Tree, the person will be automatically filled in as the requester.
   • If you go to the Request tab and select a service containing the item Device, it will be automatically filled in with the object selected in AM Console.
   • If the Default incident service property is set on the object, this service is pre-filled automatically on the General tab when creating a request.
   • If the Default incident SLA property is set on the object, this SLA is pre-filled automatically on the General tab when creating a request.
4. Fill in any other information and click OK. This will create a new request linked to the selected device.

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